Professional Documents
Culture Documents
Business Plan of Easy Meal Service
Business Plan of Easy Meal Service
Session (2012-16)
MBA 3.5 3rd Reg
Submitted To:
Sir Salman Hussain Piracha
Submitted By:
Name Roll No
M.Naoman Razzaq 36
Niaz Ahmad 44
Asma Sumaiya 37
Khadija tul Kubra 35
Fatima Nawaz 52
Saba Rafiq 101
1
ACKNOWLEDGEMENT
Executive summary
3
The daily routine of peoples is too much busy specially employees due to high burden of their
work they have not enough time to spend on their meal and they have no healthy and fresh food
to eat in their working hours or place where they work. So to tackle with this problem of
employees we start up our business with food providing service characterized by food which is
supplied quickly after ordering.
So we selected kalyar town near to university of Sargodha as production place to capture the
market potentiality and untapped opportunity on this way as our business is provide meal and
delivery service. Moreover, we will be the only meal delivery service providing industry on that
location.
Our target market is not restricted to any age or gender, but our main focus is Sargodha area and
our niche market are hospitals, banks , educational organization and all type of employees in
Sargodha.
Our long term objective is to expand our business and by end of 10 year the business will be
established in Lahore Islamabad and Karachi catering general public along with employees.
We desire to start business with Rs 700000 .positive trend are seen in the year in income year on
year basis. It will be a sole proprietorship business.
Company Name:
4
The name our business will be “Easy meal service “we have
chosen this name because of our service is easiest for our targeted customer and provide an ease
and require taste of products.
Tagline:
“You need we deliver”
Vision:
“"By working with passion and focus on safety and sustainability to create competitive
advantages for our customers and in doing so always live up to our company values"
Mission Statement:
We deliver highest standard quality freshness, seasonality and combine modern, creative and
eastern style of cooking
Objectives:
To promote profitable and sustainable business activity that meet the customer
needs
To cater the employees of any institution in Sargodha
To gain competitive edge
To provide excellent customer service
Our obligation is to insure the quality of our meal service
To get the customer loyalty and support
Values:
Customer care
Trust
Respect
5
Business philosophy:
In our business capital, kitchen equipments Product and services which we will provide to our
target customer is important for us. Which is designed by our hired skilled labor this provide
ultra feature making it distinct from others.
Meal delivery services is a growing industry in this area because this type of industry is not
exists in Sargodha area. In future the growth of this industry will be increase. It initially covers
the area of target customer like banks, hospitals, educational departments, and employees in
Sargodha market, while we will achieve our long term objectives by expanding our business to
other cities like Lahore, Islamabad, and Karachi.
The core competencies of our business is that as it will introduce very first time in Sargodha so
it can achieve its goals and objective by providing quality food and reliable service to its target
customer to capture the market.
“Easy meal service” will be a sole proprietorship business. Because of its brand identity and is
simple business.
6
Baryani Rs 150 Chicken Rs 550
Daal Murgh Rs 70
7
Customer Services
8
Operational plan:
Production Technique:
6 kheer 50
7- Rita 20
8 salad 20
9 Drink 1 lit 50
10 Drink 1.5 80
11 Drink 2.15 105
Baryani ingredients:
Baryani ingredients contain rice, oil, food color, lemon, chicken, onion, garlic, ginger, black
pepper, red chili, salt, tomato, zeera(cumin), Illachi, mint leaves, tamarinds
Chicken recipe:
Chicken recipe ingredients include chicken, tomato, onion, ginger, ginger, garlic, red chili, salt,
green chili, cumin,
9
Vegetable recipe:
Any seasonal vegetable is used in vegetable recipe.
Kheer:
Kheer recipe include milk, rice, khoya, sugar, illachi, nets
Customer service:
We will provide customer service by providing delivery food service to professionals at working
site. We will provide launch and dinner facility according to the need of people. Food will be
quite healthier and hygienic. We will offer membership card facility to our regular customers. At
special occasions or parties, we will also provide meal service facility. Depending on customer
requirement, we will provide delivery within average 20-25 minutes to fulfill their order initially
stage of business we receive the spot payment of the delivery when our business will be strong
stage then we will give weekly or monthly base package when order receive on large scale then
we will give buy three get one free .
Inventory control:
We use manual or limited integration method to control the inventory system of “EASY MEAL
SERVICE”. This type of inventory management refers to the process of physically counting each
item every week to get our “easy meal service” expenses. This method is suitable for smaller
independently owned operators because we purchase fewer items and maintain simple
accounting records. When all counting is completed then data can be transferred to our “easy
meal service” accounting department. The inventory is complete if there are no mistakes. But the
entire inventory process must start again in case there are errors. The task related to inventory
control is performed by kitchen supervisor. We maintain the non perishable inventory item like
flour, rice, sugar etc. under the system of manual or limited integration because these types of
inventory no need to order on daily basis. On the other hand to maintain the inventory of
perishable inventory item like vegetables, milk etc. we will use daily inventory tracking. The
average lead time to maintain both inventories (perishable and non perishable) of food items is
one day
Quality control:
We will use the following points to control quality of “EASY MEAL SERVICE”
10
By gathering regular feedback e.g. through survey questionnaires or focus groups
Employees interest can be seriously taken into account
Measurement and evaluation of employee satisfaction at periodic intervals of time
Must follow certain standard operational procedures so that customer always receive
exceptional quality and service
Provide meal delivery on time and cook food in hygienic environment
Product development:
As we are initiating our project but with passage of time through survey conduction and by
getting different ideas and feedback from different professionals, promoting new recipes, hiring
experienced cooks and using other possible sources, we will make improvement and
enhancement in verity of our “easy meal service”
Location:
We have managed the building for “easy meal service” on rent basis. We will pay Rs. 20000
monthly rent including Rs. 20000 security fee charges. This double story building is
accompanied with four rooms, Giraaj and lawn. We will use first flour for production purpose
and ground area is used for parking and storage of food items. The office of easy meal service is
on the ground floor. It is also facilitated with utilities access like water, electricity, telephone,
gas.
Area:
The total area contained by “easy meal service” is 1360 square feet
Address:
“Kalyar town, Street No. 1, university road Sargodha”. Salon shop medical
clinic, general store, vegetable shop, is also located near it.
See business location photo in appendix
11
Call received
Send
Prepared Customer
40 to 45 second
7 to 10 mints
Packing Deliverer
Legal
Environment:
Business will be registered through the chamber of commerce. No special license or permit is
required for this business; National tax number will be acquired from FBR.
Inventory:
Material required for cooking arrangement will be kept in store. Perishable item will be purchase
on daily basis. All the raw material would be purchase locally. Non perishable item will be
purchased on monthly All the dry raw bases like (sugar oil rice).
Suppliers:
12
Coca-Cola, Sargodha for soft drinks and mineral water.
Pepsi, Sargodha for soft drinks and mineral water.
Packing, fasil Baraders pholo wali gali block no1 sargodha
Chicken, Ashraf chicken shop University road Sargodha
Managing Accounts Receivable:
We sell our product on daily basis as well as monthly basis. If one customer deals with our
company on regular basis we give a package to that customer. We take an advance of Rs. 4000
and remaining settlement at the end of month.
Marketing plan
A marketing plan will create goals and encourage a business to expand, including delivery
business. As mentioned above; objectives will be achieved passing through 3 phases. Marketing
strategy will be implemented from the very first stage. For marketing planning, data will be
gathered through primary market research. In it, some questionnaire will be given to learn about
consumer preferences, tastes and trends.
Primary search:
Everyone speaks about the importance of being market leader. But today market conditions
change much faster due to technology, fashions and media influences, as well as customers'
tastes. The 21stcentury’s marketer, who wants to succeed, will do so only by making the right
13
choice of target market. After focusing on everything the Easy Meal Service will provide unique
values and benefits to meet the needs of chosen market.
We conducted a survey of the target market. Then make a analysis 80 % people in favor of this
type of business. And 15 % people say that they avail this business for small parties. And 05 %
people are not favor of this type of business.
Economics
Feature and benefits
Pick and drop facility of meal from customer home to working place.
Quality food
Free call in future
Free home delivery
Time saving’s
Customer profile
Age
Age limit of our customer 17 to onward.
Gender
Both male and female can make order.
Location
our initial target market is Sargodha
Income level
Our target customer‘s income Rs. 17000 to onward.
14
Business Location
Our office located at street # 1 kalyar town university road Sargodha.
Promotional Strategy:
The marketing strategy for our business can be carried out by doing the following things:
By running social media campaigns and advertisements.
Placing ads in the local newspapers.
Through Billboards, Banners and pamphlets in prestart up phase.
Local Radio, cable networks and Billboards are excellent promotion tools through which
we will promote our business till the business life.
At the start of our operations we promote through these Medias. These expenses are given
below.
Media Expenses
Print media 30000
Social media 10000
Electronic media 20000
When our business comes to on track then we utilize Rs. 5000 on promotion for each in every
month. We promote our business through free through using our university radio and also
through words of mouth. For advertisement we adopt “VIPS” formula. Means our business
advertisements are easily visible and identify. Meet his promise and consternate on the single-
mindedness.
Marketing Strategy:
We adopt customer driven strategy for our business. Today in current market customer having
most important .what the customer want and with what type of business feel satisfaction.
Market Segmentation:
15
In the start we target the whole Sargodha market. Then gradually we expand our business
operations.
Our next step is to go on national level. At the end we launch our business at international
level.
We divided our market into different segments and then targeted according to their
requirements,
Banks, educational departments, hospitals, shopping malls and other business areas.
Domestic
level
Sargodha
16
Business Areas
National level
International level
Targeting:
The next step is targeting the market segments .We target our all segments with proper planning.
We give preference to our all customers.
Positioning
We make a clear and distinctive image of our business through advertisement. We give some
unique values to customer.
Differentiation:
We should be trying to make our business different and unique for our customer. We make
different type of innovations and adding unique features through proper advertisement.
17
Major barriers
Major barriers that we may face are in the start
Change in technology
We are already define about high technology if any type of change in technology relate to our
industry will affect our business.
18
Company Profit Consumer (wants and satisfaction)
Through this concept could not only work for the welfare of the society but can also make long
term relationship with our customers and also for society long run interests.
There are many methods of sales promotion but we include one of them to promote our
business.
Free gifts – a free product when buy another product on some special occasions.
Pricing
Normally, new businesses set their initial prices lower than their competitors. In our situation
however, there is no direct competitor, goods will set the price of meals on average base price.
We will face higher cost for promotions to increase customers' awareness and establish our brand
name.
People with higher incomes even moderate income are willing to pay more for features,
customer service, quality, and convenience
In the initial stage, we will not charge anything from customer for the services. We will use same
strategies in future. We charged the price as same to hotel is working in Sargodha city.
Sale forecast
We collected the information about projected sales by analyzing the demand of our products
services and history of this industry in Sargodha city. We are expecting our sales in first year and
increasing 10 % annually.
19
Human Resource plan:
HR costing:
We start our business on small scale, as our business is simple and we target only professional
people so the HR costing includes salaries only. There is no training cost because we hire cook
which is expert in cooking. Moreover, we hire cashier which is responsible for receiving
payment and handing over change and also take away orders as far as delivery men and other
workers are concerned they do not need to be trained; they will get training with the passage of
time. To retain the employees we will offer competitive salaries which will increase by 10% on
20
yearly basis. Moreover employees should not be required to work more than the number of hours
allowed for regular and overtime work periods.
OWNER
Cashier/
Delivery Rickshaw
order Guard
boy driver
taker
COOK
Bread
Dishwasher Helper Cleaner
maker
21
Helper
Job analysis
Job description:
As far as job description is concerned the cook responsibility is to cook respective dishes with
full taste and responsibility to sever the target employees. Owners would be managing overall
affairs of “EASY MEAL SERVICE” He will be required to process and check bills invoices,
receivable management, maintain accounts for record purpose. The owner will also ensure safe
custody of store keys. Rickshaw driver performs the duties of transportation and the delivery boy
delivers the meal at working sites, or according to an order. Guard works for safety purpose,
cashier is responsible for receiving payments and maintaining cash records, helper is for cook
help, while the other helper is for bread maker help, cleaner is responsible to clean the
environment.
Duty hours:
We will hire two cooks for cooking purpose one of these will perform its duty from
9am-4pm and other will perform its duty from 4pm-11pm.we will hire 5 delivery boys out of
23
these three will deliver food items in first shift from 9am-4pm and remaining two will perform
their duty in second shift from 4pm-11pm.we will hire one guard which will perform his duty
during night timings .cashier, dishwasher, helpers, rickshaw driver and bread maker will
perform full time duties from 9am-11pm.
Job specifications:
Employees Minimum qualification/salary
24
cleaner Metric
Salary-Rs.6000
Guard Matric Salary Rs 6000
Code of conduct
The code of conduct describes the standard of conduct for “Easy meal service”
Ethics:
We should maintain the highest standard of honesty, integrity and trustworthiness to attract and
retain our customers.
Duty of care:
Our duty of care is to provide delivery on time to get customer loyalty. We will provide delivery
to our customers when they place an order and according to their need.
Quality assurance:
We will maintain the quality of food by improving the efficiency of working staff through
conduction of feedback, and by maintaining the healthy environmental conditions.
Health:
We will provide healthy and hygienic food to our customers at reasonable prices.
Incentive way:
25
We will pay incentive pay to our workers to motivate them. We will offer incentive pay to cook
and delivery boy depending on orders of special occasions or parties.
Performance appraisal:
We will set a standard on the basis of working ability and working efficiency to measure the
performance of every individual so that the efficiency of every individual increases like cook,
delivery boy, guard.etc
Start up Expenses
Descriptions Amount
Advertising 60000
Machinery & Equipments 107700
Furniture & Fixture 197457
Advance Rent 20000
Rickshaw loader 90000
Building maintenance cost 50000
Generator 40000
Utility requirement:
27
Telephone 5000 60000
Office Electricity 3000 36000
Total utility 522000
Financial Statement
Easy Meal Service
Projected Income Statement
For the year 31 March 2013
Descriptions’ Amount Rs
Sale 8118720
Less Cost of goods sold 5970912
Gross profit 2147808
Less Selling & admin expenses
Salaries 768000
Telephone 60000
Electricity 36000
Stationary expense 12000
Rent 36000
Petrol 378000
Advertizing expense 66000
Other expenses 36000
Depreciation expense for Eq& Machinery 10770
Depreciation expense for furniture & fixture 19745
Depreciation expense for vehicle 9000
Depreciation expense for generator 4000
28
Building maintenance expense 5000
Net Profit 707293
Note: We assume that the sale of this business will increase 10% in future every year. Cost of
goods sold estimated 73.45% on sale of every year. Rent will increase 10% every year and petrol
4.7% on sale every year sale. Advertizing expenses will remain constant in every year and for
depreciation we use straight forward method.
Fixed Assets
Generator 40000
vehicle 90000
Advertizing 60000
30
Total 700000 Total 7, 00,000
31
Long Term Liability
Owner Equity 700000 700000 700000 700000 700000
Net income – Drawing (240000) 467293 591583 734072 893205 1070767
Total 1202293 1331583 1479072 1643205 1825767
Break even sale = Fixed cost/unit price – variable cost per unit
= 1566000/22552-15885
=1566000/6669
We must sell at least 235 units annually in order to break even, including fixed cost annually.
Monthly we sell 20 units in order to break even. If our annually sale are Rs 5299720 and
monthly are Rs 451040 then we are in breakeven point.
32
See break even calculation in appendix at number 3
Appendix
1) 1We estimate the sale on average basis
33
Note
We estimate sale on daily average basis. The quantity and price is mention on
above table.
Note
Above cost price per unit include only material cost and packing cost.
34
For calculating break even analysis we required one unit price but we have no of product
therefore we make basket of goods to convert all product to one unit. We calculate variable per
unit cost by divided annually variable cost into 360 days.
Our one unit include the following product that sale on daily basis.
Fixed Cost
Descriptions Amount annually
Rent 17000 204000
Water 2000 24000
Salary for kitchen department 61000 732000
Gas 10000 120000
Electricity 8000 96000
Salary for admin 24000 288000
Telephone 2500 30000
Stationary 1000 12000
Advertizing 5000 60000
Total 1566000
35
Variable Cost
Descriptions Amount Annually
Gas 5000 60000
Electricity 4000 48000
Petrol 31500 378000
Product 4686912
Telephone 2500 30000
Delivery boy salary 40000 480000
Other expenses 3000 36000
Total 5718912
36
Packing
We use this type of packing for our product
37
Delivery Box
We use this type of box for the purpose of meal delivery following are the description of this box
Name:
Heat Insulated Box/Boxes with Dividers
Color: Red,
Weight:8.1KG
Capacity:82 Liters
38
Location map and Photo:
Street view
Front view
Giraj view
Launch view
39
Delivery Boy Uniform
40
41