Professional Documents
Culture Documents
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1. Bezos once said: “Amazon may break even or even lose money on the
sale of its devices.” The company expects to recoup the money later
through the sale of products, with a further boost from its annual Prime
membership fee.
2. It seems like everyone is streaming these days and there are a growing
number of providers. Amazon is a player in the digital entertainment
market, but hasn’t taken a clear lead.
3. Compare the latest initiatives coming out of Amazon with those of the
actual or potential competition.
4. Conclude whether or not Bezos is making the right decisions as he
guides the firm through today’s many business and management
challenges.
Amazon.com has gained the No. 1 spot as the world’s largest Internet
retailer. But never content to rest on past laurels, CEO Jeff Bezos keeps
introducing and upgrading Amazon products and services.
It’s hard to keep pace with new versions of the Amazon Kindle Fire,
Prime Instant Video TV, and movie content streamed on demand.
There’s a variety of cloud computer services. And, Bezos keeps
increasing investments in new distribution centers staffed increasingly
by robots. It’s all part of a push to make Amazon the go-to choice for
fast—even same-day—deliveries of as many of the products we
consume as possible.
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Provide an example of a time when you or someone you know has been
involved in participatory planning. What were the benefits and
drawbacks?
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MGT 230 Week 2 Nordstrom Case Study Analysis (2
Papers)
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What changes, revisions, or updates would you plan for the company?
What stretch goals come to mind?
The secret of this company’s success lies in its strategic planning efforts
and the ability of its management team to set broad, comprehensive, and
longer-term action directions, all of which are focused on the customer
experience. The current generation of Nordstrom family members was
quick to spearhead an ultramodern multimillion-dollar, Web-based
inventory management system. This upgrade helped the company meet
two key goals: (1) correlate purchasing with demand to keep inventory
as lean as possible, and (2) give customers and sales associates a
comprehensive view of Nordstrom’s entire inventory, including every
store and warehouse.
Demand Planning
Inventory Planning
Although inventory naturally fluctuates, Nordstrom associates can easily
locate any item in another store or verify when it will return to stock.
Customers on their smart phones and associates behind sales counters
see the same thing—the entire inventory of Nordstrom’s stores is
presented as one selection, which the company refers to as perpetual
inventory. “Customer service is not just a friendly, helpful,
knowledgeable salesperson helping you buy something,” says Robert
Spector, retail expert and author of The Nordstrom Way. “Part of
customer service is having the right item at the right size at the right
price at the right time. And that’s something perpetual inventory will
help with.”
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Do you believe that this is the best approach, and what changes, if any,
you would make to the current structure?
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1. Describe the factors that drive Nike’s decision to stick with some
form of network organizational structure rather than own its
manufacturing operations.
But if you don’t make anything, what do you actually do? If you
outsource everything, what’s left? A lot of brand recognition, as it turns
out.
The company has cleverly kept its advertising agency nestled close to
home, but has relied extensively on outsourcing many non-executive and
back office responsibilities to reduce overhead. Nike is structured
around its core competency in product design—not manufacturing. It
has taken outsourcing to a new level, with sub-contractors producing all
of its shoes.
Whoops
Pesky Competition
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• Explain how you would apply what you learned into your own
leadership responsibilities
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Information Details
Interviewee’s Name
Position Title
Company Name
Company Address
Phone
Interview Questions
Question Answer
How do you arrange tasks, people, and other resources to accomplish the
work?
Question
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Assignment Steps
Resources: Exploring Management: Ch. 10, Ch. 11, Ch. 12, Ch. 13, and
Ch. 14; University Library
Describe three motivational techniques that will keep the outcome and
effects of others moving toward the organization’s goals.
Discuss the qualities that identify leadership and explain how these core
competencies build leadership characteristics.
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