CHAPTER 3

RESEARCH METHODOLOGY

3.1 Introduction

The primary purpose of this think about is to

analyze the job satisfaction level of workers at
Global Foundries and to distinguish the contributing
components that influence the job satisfaction. Both
primary data and secondary data are utilized to
translate the information. The questionnaire method
is utilized to gather the primary data from the
respondents. The secondary data collected from past
related researches, reference books, online journals
and articles. The application of analyzing both
primary and secondary data in this study is to induce
more precise and dependable information. Through
this method the research objectives will be
accomplished and all the research questions will be
answered. This segment dissected into six subtopics
namely, research design, measurement of variables,
questionnaire design, samples selection, data
collection procedure and data analysis.
 3.2 Research Design

This study primarily centering on factors

affecting the job satisfaction level of employees. A
survey questionnaire distributed to the workers of
Global Foundries to measure the job satisfaction
level. This method is known as quantitative research
method where the data will be deciphered utilizing
statistical analysis to conclude the results.

3.3 Measurement of Variables

3.3.1 Demographic Data

The demographic data could be a compilation

of seven starting component of respondents with
regards to the influencing factors. There are a total
of seven questions recorded as demographic
questions. There are seven questions in Section A,
from Question 1 to 7 are respondents’ gender, range
of age, ethnicity, education level, level of position,
range of salary and years of service as shown in
Table 3.1.
 Table 3.1 Demographic Information

No. Information

1 Gender

2 Age

3 Ethnicity

4 Education Level

5 Level of Position

6 Salary

7 Years of Services
3.3.2 The Level of Job Satisfaction

The level of job satisfaction is a dependent

variable in this study. Hence, the survey questions
are particularly related to satisfaction level of
workers towards their job. This portion of the
questionnaire is designed based on past researches
questionnaire and also from journal articles.
Expressions such as “I feel satisfied with my job”,
“I’m proud of my job”, and “I’m happy with my
job” are the pointers to measure the satisfaction
level. The respondents will reply these questions by
using the scale from 1 (Strongly Disagree) to 5
(Strongly Agree). A total of six questions are in this
Section B of survey questionnaire, from Question 8
until 12 as shown in Table 3.

Table 3.3: Questionnaire to Identify the Factor Influence Job Satisfaction

No. Question 1 2 3 4 5
Salary and Benefit
13 I’m getting decent income for the job I perform.
14 I’m feeling satisfied with the fringe benefits.
15 I’m able to understand the incentive system followed by
the management.
16 I’m satisfied with the process of annual raises.
17 I’m happy with career progression at this company.
Relationship with Peers
 18 My supervisor actively listen to my ideas and suggestions.
19 I’m feeling happy with mutual cooperation among
employees.
20 I’m being encouraged by my supervisor and fellow
colleague.
21 I’m getting fair treatment from everyone.
22 I’m free to discuss with my colleagues and supervisor.
Training and Development
23 I’m provided with the tools and resources that I need to
do my job.
24 I’m technically trained.
25 I’m encouraged to explore growth or advancement
opportunities.
26 I understand what is expected for career advancement.
27 I’m getting practical training as much as I needed.
Working Environment
28 I’m happy with the availability of pleasant physical
environment.
29 I feel satisfied with the comfortability of the working
hours.
30 I’m happy with efficiency of the equipment and tools at
the work place.
31 Provision of lighting and ventilation facilities at the work
place.
32 Adequacy of working space to work efficiently.

3.3.3 Factors Influencing Job Satisfaction

Section C of survey questionnaire is consist of questions that measure the factors

influencing job satisfaction among employees at Global Foundries. The factors are
classified into 4 parts namely Salary and Benefit, Relationship with Peers, Training and
Development and Working Environment with 20 questions to be answered by the
respondents. The 20 questions on factors influencing job satisfaction with the scale of
measurement from 1 (Strongly Disagree) to 5 (Strongly Agree), are starting from
Question number 13 until 32. Table 3.3 depict the questionnaire for each factor.
 35

Table 3.3: Questionnaire to Identify the Factor Influence Job Satisfaction

No. Question 1 2 3 4 5
Salary and Benefit
13 I’m getting decent income for the job I perform.
14 I’m feeling satisfied with the fringe benefits.
15 I’m able to understand the incentive system followed by
the management.
16 I’m satisfied with the process of annual raises.
17 I’m happy with career progression at this company.
Relationship with Peers
18 My supervisor actively listen to my ideas and suggestions.
19 I’m feeling happy with mutual cooperation among
employees.
20 I’m being encouraged by my supervisor and fellow
colleague.
21 I’m getting fair treatment from everyone.
22 I’m free to discuss with my colleagues and supervisor.
Training and Development
23 I’m provided with the tools and resources that I need to
do my job.
24 I’m technically trained.
25 I’m encouraged to explore growth or advancement
opportunities.
26 I understand what is expected for career advancement.
27 I’m getting practical training as much as I needed.
Working Environment
28 I’m happy with the availability of pleasant physical
environment.
29 I feel satisfied with the comfortability of the working
hours.
30 I’m happy with efficiency of the equipment and tools at
the work place.
31 Provision of lighting and ventilation facilities at the work
place.
32 Adequacy of working space to work efficiently.
3.4 Questionnaire Design

The survey questionnaire consist of three major sections and four sub-section.
The structure of the questionnaire is as shown in Table 3.4.

Table 3.4: The Structure of Questionnaire

Section Information Question Total Questions

A Demographic Information 1-7 7

B Job Satisfaction Level 8-12 5

C Factors Influencing Job Satisfaction

C1: Salary and Benefit 13-17 5

C2: Relationship with Peers 18-22 5

C3: Training and Development 23-27 5

C4: Working Environment 28-32 5

3.4.1 Measurement of Scale

The survey questionnaire used 5 point Likert

scale to analyze the job satisfaction level and factors
contributing to the job satisfaction. The respondents
must choose the scale that they prefer during
answering the survey questionnaire. The five point
Likert scale 1 to 5 is described as below in Table 3.5:
Table 3.5: Measurement of Scale
 Scale Satisfaction Level

1 Strongly Disagree

2 Disagree

3 Neutral

4 Agree

5 Strongly Agree

3.5 Sample Selection

The sampling method that used in this study

is by using population that represented by the
operational employees of Global Foundries.

The number of employees that chosen as

population for this study are 50 in total. They were
consist of 10 senior executives, 15 junior executives,
and 25 fresh level and non – executive employees.

3.6 Data Collection Procedure

3.6.1 Primary Data

The primary data is collected through survey

questionnaire. The survey questionnaires which were
 printed out in papers are distributed to the 50
workers amid morning briefing before the operation
begins. The respondents took nearly 10 to 15
minutes to reply the survey questionnaires. The
survey questionnaires are collected on the same day
after morning briefing from all the 50 respondents
that select randomly concurring to the sample
proportion.

3.6.2 Secondary Data

The secondary data that utilized for this study is

collected from the past researches on job satisfaction
and articles on human resource management. The
information collected from the secondary sources is
vital to upgrade the related theories, definition,
literature and opinions from the past researchers.
The secondary data moreover will provide an insight
on the relationship between dependent and
independent factors, which in this study the
relationship between job satisfaction and the
influencing factors. Apart from that, the secondary
data too will help this study to conclude the
decision.

3.7 Data Analysis

The data analysis for this study is to analyze both primary and secondary data.
The raw data obtained from the survey questionnaire, analyzed and interpreted into
hypothesis before concluding the results. The definitions, theories, past results and
literatures are obtained from secondary data. The analysis of primary data are analyzed
by using quantitative method.

3.7.1 Frequencies

The raw data that collected from the survey questionnaire is tabulated
accordingly. The results is illustrated in the form of charts. The tabulation and chart of
the raw data are performed using Microsoft Excel. Before analyzing the data, the
questionnaires will be coded for data accuracy apart from examining and presenting the
demographic profile of respondents, using descriptive statistic method.

3.7.2 Means and Standard Deviation

The analysis that used to interpret the data is known as descriptive method. The
data will be interpreted into mean, frequency and percentage which will be also
presented in the form of table, chart and diagram. The mean is defined as arithmetic
average of a data set that applicable to analyze quantitative data. The formula of mean is
to add up all the scores in dataset and divided with the number of scores. Table 3.6 show
the mean score and the level of mean.

Table 3.6: Mean Score Level

 Mean Variance Level

1.00 – 2.33 Low

2.34 – 3.67 Moderate

3.68 – 5.00 High

Whereas standard deviation defined as distance or average deviation of all value from the
mean. The low standard deviation shows the value is near to the mean of the set, while the high
standard deviation shows the values of datasets are in the wide range. In analyzing the job
satisfaction, if the standard deviation is small, the respondents categorized as homogeneous. If
the standard deviation is large, the respondents are categorized as heterogeneous.