Vinay .C. Jain Email-id: vinayc@mail.

com
phone #: 9999759659

Summary

 I am having around 9 Years of experience in System Analysis, Design and Development.

 Successfully executed CRM implementations in Telecom domain for International Telecom
Service Providers.
 Cleared the Siebel 8.0 Consultant Exam.
 Knowledge on Siebel Order Management, Product & Catalogue, Campaign Management &
Partner Relationship Management
 Knowledge on Oracle Discovery and Integrity Products.
 Knowledge on Siebel EAI
 Worked in different roles as Project Leader, Techno-Functional Consultant, and
Requirement analyst and solution provider.
 Good knowledge of Siebel Architecture and Data Model.
 Attended Business Process Framework (eTOM) Implementer's Workshop conducted by TM
Forum
 Have extensive knowledge on Amdocs Clarify CRM Thin(13.1) and Smart Client(7.5) version

 Have Extensive knowledge on SOA Architecture and integrating applications

 Extensive knowledge in designing and implementing Large Scale Enterprise Application
Systems using Java/J2EE. Have good understanding of multi tier architecture.
 Exceptional Team-handling and decision-making skills.
 A first rate communicator with the ability to complete the assigned project as per schedule.

Academic Education

2002 M.C.A (I Div.) G.G.S.I.P.University, Delhi

1999 PGDCA A.N.D.C, Delhi University
1998 B.Sc. (H) Mathematics Sri Venkateswara College, Delhi University

Technical Education

Siebel 8 Consultant Exam

Sun Certified Java Programmer (SCJP) 1.4
Business Process Framework (eTOM) Implementer's Workshop

Experience
Wipro Technologies, Gurgoan (Apr’2011 to till date)
A leader in Telecom vertical

Aricent Technologies, Gurgoan (Apr’2010 to Apr’2011)

A leader in Telecom vertical

Oracle India Pvt Ltd, Hyderabad (Aug’2008 to Mar’2010)

A leader in Database & Enterprise Applications
Amdocs Development Ltd, Cyprus & Pune, India (Nov’2005 to Jul’2008)
A SEI CMM Level 3 company, leader in Telecom billing and CRM products.

Siemens Information System Ltd, Gurgoan, Haryana (Nov’2003 to Nov’ 2005)

A SEI CMMI Level 5 and SEI P-CMM level 3 company.

Visesh Infotechnics Ltd, Gurgoan, Haryana (Jun’02 to Oct’03)

An ISO-9001 certified experts in Enterprise Application Integration and Software Solutions

Technical Skill Set

CRM:
 Siebel 8.0, 8.1
 Amdocs Clarify CRM Smart Client 7.5
 Amdocs Clarify CRM Thin Client v12.5, v6.0 (13.1)

Languages:
Java
Models:
Struts, JSP, Servlets, JDBC, JNDI, EJB
Operating Systems:
MS DOS, Unix, Win 3.x/95/98/NT4/2000/XP, Linux.
Development Tools:
IBM Websphere, Weblogic Workshop
Management Tools:
Microsoft Project 2003, Telelogic DOORS, Microsoft Visio
OOAD:
Rational Rose, UML
Servers:
WAS 5.1, Tomcat, Weblogic
RDBMS:
SQL Server 2000, Oracle 7x-10g, Access-2000.
Technical Awareness:
Web Services, XML

Projects undertaken in reverse chronological order:

Aircel
Location: Gurgaon
Role: Solution Architect
Team Size: 10

Aircel is one of the providers of telecommunication services in India. Aircel has outsourced the
management of application development and maintenance services for its operations in India to Wipro.
I am part of the Solution group which designs the end to end flows of the system. I am working as a
Solution Architect for their Enterprise business. Enterprise business takes care of implementing ILL,
NPLC, IPLC, MPLS etc for their enterprise customers. Several COTS product like Siebel, Kenan, Oracle
OSM, UIM, IPSA, ASAP will be used for end to end flow for their Enterprise business.

Responsibilities
  Currently designing the End to End solution for order fulfillment process for Enterprise business.
 Also involved in designing integrations between Siebel CRM system and other applications like
Document Management systems
 Also involved in Designing the flows between Siebel CRM and Kenan Billing system.
 Regular interactions with the client and the other stakeholders of the project to design the flows
and to get the approval from client.

Environment/Tools: Siebel eCommunications 8.0, Siebel EAI, Oracle Aqualogic, Oracle OSM, UIM,
IPSA, ASAP, OBIEE.

Wimax Reference Implementation

Location: Gurgaon
Role: CRM Architect
Team Size: 8

A reference implementation is being developed using several COTS products like Siebel, Conceptwave
(Ordering System), Oracle BRM and Oracle Weblogic. Various flows are being developed like Quote to
Order, Service Request and Campaign Management etc.

Responsibilities
 My main responsibilities include Functional & Technical Design.
 Designed the Product & Catalogue in Siebel.
 Designed the Quote to Order flow.
 Designed and implemented flows for Partner Relationship Management module.
 Designing and executing Campaign Management solution in Siebel CRM
 Worked for the preparing the Siebel CTI simulation demo.
 Worked for integrating BIP report Server with Siebel.
 Designing and executing Ordering solution and integrated with Order management system by using
Siebel EAI and Oracle Aqualogic Service Bus.
 Leading of team of 8 members providing end-to-end solution in B/OSS domain.
 Worked for Automatic assignment of Service requests using Assignment Manager.

Environment/Tools: Siebel eCommunications 8.1, Siebel EAI, Oracle Aqualogic, Conceptwave Order
Management, Granite Inventory, OBIEE.

Discovery & Integrity Product

Location: Hyderabad
Role: Sr. Developer
Team Size: 5

Discovery product discovers the Network element from the live Network and returns the output in a
MTOSI format. Integrity product uses this MTOSI format and also reads the data from the Inventory
system and compares the Networks elements to find the discrepancies and later correct those
discrepancies. Telecom operators use these products to optimize the inventory.

Responsibilities
 My main responsibilities include Functional & Technical Design, Estimations and Mentoring of
the team members.
  Currently working on the solution design for the circuit reconciliation for the SDH Network.
 Worked on the Requirement gathering, Functional &Technical Design of the following major
enhancements on the products
Multiple Reconciliation Parallel Run - This enhancement provides important feature of
doing the multiple reconciliation at the same time for the integrity product.
Support for firewalls port- this enhancement provides the ability to Discovery product to
work through firewalls.
Support for Ipv6 - this enhancement provides support for Ipv6 Protocol.
Security Enhancements – We added some features in both the products for increasing the
security of the products.
 Coordination with different stakeholders like Client, Product Management and Testing Team.

Environment/Tools: Linux, Eclipse, JSP, spring, Hibernate, RMI, EJB, JMS

Next Gen Discovery

Location: Hyderabad
Role: Sr. Developer
Team Size: 12
Aug’08-May’09

This is a new product, which is under development. This product will discover the Network elements and
discrepancies with the inventory. It has extensible architecture such that the customers can create their
own cartridges to discover the network elements. It will also provide the features for fixing the
discrepancies and assimilation (enriching) of discovered data.

Responsibilities
 My main responsibilities include Technical Design, and Mentoring of the new team members.
 Worked on the Technical design of the following features
Discrepancy Counts- General framework for calculating the number of differences found
between inventory and network. This calculation is done at different levels of the Network
element hierarchy.
Address Handler framework- This framework takes care of the expansion and validation of the
address.
 Took initiative in adopting the new Quality process APM (Application Process Model). This
process helped in reducing the bugs found by QA Team and thus reducing the cost of the project.
 Coordinating with the Product Mangers for the preparation of the Functional Design.

Environment/Tools: Linux, Jdeveloper, Toplink, JSF, ADF, Oracle XE, EJB, Web Services

AT&T Release 8 (Amdocs Clarify 13.1)

Client: AT&T.
Role: Group Leader
Location: Pune
Team Size: 18(Pune)

In this release some more features like chronic caller, segmentation indicators etc are being added. A
customer is labeled chronic if n numbers of cases are logged by that customer in last n days of particular
type. This involves customizations & implementation of CIM and Support applications of clarify.
Integration with Amdocs Telecom Billing System (Ensemble) was also done. Development of this Project
is spread along different development sites of Amdocs in Cyprus, India, US and Israel.

Responsibilities
 My main responsibilities were to transform Business requirements into Functional & Technical
design. Lead the team in Pune Development centre and was responsible planning and tracking the
different phases of the Module.
 Coordinating and interacting with different project stakeholders like Client, onsite business
consultants, testing and developments teams located in different geographical locations like
Israel, India, Cyprus and US.
 Worked on the Functional design for the chronic and segmentation indicators.
 As chronic indictors were to be calculated in real time as and when a case is created, the
performance requirement was very strict. These indicators were also supposed to be calculated in
nightly cron jobs. Designed this process using stored procedures instead of using Clarify Business
Objects (CBO) keeping in mind the complexity in calculating chronic indictor, performance and
reusability of code both in real-time and nightly cron jobs.
 Designed the Pl/sql procedures for migrating the production data into the testing environment.
Main Challenge of this task was to maintain the relations and the data integrity as Object id will
have to be changed while copying data from production Environment to Testing environment

Environment/Tools: Websphere, Oracle 9i, EJB, Web Services, Pl/Sql

Strategic Customer Management Phase B (Amdocs Clarify 13.1)

Client: Vodafone (UK).
Role: Group Leader
Location: Cyprus
Team Size: 14(Cyprus)

Clarify CRM 13.1 will be used to handle to inquires, complaints and creation of new customers. In Phase
B the main focus area will be postpaid line of business. This involves customizations & implementation
of CIM, Support and billing manager applications of clarify. Integration with Amdocs Telecom Billing
System (Ensemble) was also done. Development of this Project is spread along different development
sites of Amdocs in Cyprus, India and Israel.

Responsibilities
 My main responsibilities were to transform Business requirements into Functional & Technical
design. Lead the team in Cyprus Development centre and was responsible for Customer and
Contact Management Area, for the postpaid line of business.
 Worked on the high and detailed level design for the postpaid customer wizard. Wizard was
designed a such a manner that on completing on this Customer account, Financial account and
billing arrangement was created in CRM as well as corresponding entities were also created in
Billing system (Ensemble). This wizard greatly reduced the customer creation time for the CSR.
 Estimation and Impact Analysis of the Change Request like Marketing preferences, Blacklisting
and batch update of Customer.
 Coordinated and interacted with different project stakeholders like Client, Business Consultants,
and Testing and developments teams located in different geographical locations like Israel, India
and UK.
 Took a proactive approach in finding and resolving problems in integration with the Billing
Systems.
Environment/Tools: Win 2000, Weblogic 8.1 sp3, JSP, HTML, Java Script, Oracle 9i, EJB, Web
Services

CRM Clarify 13.1

Client: UPC (Netherlands).
Role: Group Leader
Location: Cyprus
Team Size: 7(Cyprus)

Through its UPC Broadband division, Liberty Global is active in 11 countries in Europe. In most of these
countries it is the largest cable operator in terms of subscribers. Here Clarify 13.1 will be used to handle
inquires, complaints and creation of new customers. One of the challenges of this project was to also
provide a translated version in different languages for its affiliates in other European countries. We were
integrating with Kenan billing system.

Responsibilities
 I lead the team in Cyprus Development and was responsible for customizing CIM and support
application according the UPC requirements.
 Worked on the Functional and Technical design for the customizations for CIM and support.
 Understanding the Business Requirement and transforming those to Technical Requirements.
 Worked for automation and enhancement of translation framework. This framework saved a lot
of effort and money for the project. Framework was developed to convert jsp as well as to
convert database tables like db_string and config items.
 Planning and tracking the different phases of the Module.

Environment/Tools: Win 2000, Weblogic 8.1 sp3, JSP, HTML, Java Script, Oracle 9i, EJB

Clarify CRM 12.5

Client: T-Online Germany.
Role: Sr. Developer
Location: Cyprus, Germany
Team Size: 20(Cyprus)

T-online is part of the Duetsche telecom group, which provides Internet services. This project was a
migration project from Clarify Thick client to the Clarify Thin client 12.5. Many business processes were
covered in this migration process like Technical Support, Invoice complaint, Customer Information, Age
verification System, Tariff & product etc. New functionalities were also added in this migration process. I
also visited Germany to finalise the interface agreement document with the client.

Responsibilities
 Was leading a team for Interfaces Development. This project involved lot of interface calls
(Webservice and EJB) to external system. We made a separate layer for calling the interfaces to
reduce the complexity of calling external system for other team members and converting the data
retrieved into business objects.
 Part of design team for developing a framework for calling the external System.
 Customized many of the business processes as required.
 Developing Simulators for Web Services.

Environment/Tools: Solaris, Weblogic 8.1 sp3, JSP, HTML, Java Script, Oracle 9i, Web Services
Service Portal Ph-I
Client: Siemens Business Services UK.
Role: Sr. Developer
Location: Gurgoan, India
Team Size: 22

The project automates the Service Provisioning System (consisting of Portal and Supply Chain solution)
that allows the users to create the orders on web. The system tracks the authorization and execution of the
order.

Responsibilities
 I was wholly responsible for designing and developing of authorization workflow process.
 Involved with the team which was conceptualizing the flow of the whole website.
 I was responsible for coding and unit testing of some of the major functionalities.
 Coding of database procedures and triggers.
 Coordination with the test team.

Environment/Tools: Windows 2000 server, IBM WSAD 5.1, IBM WAS 5.1, EJB, JSP, Struts 1.1,
HTML, Java Script, Oracle 9i.

BusinessSoft
Client: Super Cassettes Industries Ltd. (T-Series)
Role: Developer
Location: Noida, India
Team Size: 15

BusinessSoft is an Enterprise Resource Planning (ERP) Package, which was being customized for Super
Cassettes Industries Ltd. (T-Series). In this project we were implementing Financial Accounting, Sales,
Purchase, HR, Quality management and Plant Maintenance modules.

Responsibilities
 I was responsible for design & development of the two modules Plant maintenance and Quality
management.
 Member of Requirement gathering Team and Coordinated with client for the development of the
two modules.
 Coordination with Testing Team.
 Part of the implementation team.

Environment/Tools: JSP, Servlet, HTML, Java Script, Oracle 8i, VisualAge for Java 3.5, Weblogic 5.1

Criminal Information System

Client: Delhi Police
Role: Developer
Location: Gurgoan, India
Team Size: 5

This system keeps personal records of the criminals with their photographs and their Case details.
This system also maintains their status court cases and its hearings. It provides exhaustive query facility
(basically on each and every field) on the database, which is very essential for them. I Received
certificate for excellent performance from Commissioner of Delhi Police.
Responsibilities
 I was responsible for designing and coding of the major functionalities.
 Member of Requirement gathering Team and coordinated with client for the analysis and design
of the System.
 Testing of some of the functionalities.
 Part of the implementation team.

Environment/Tools : Visual Basic 6.0, Oracle8i, Farpoint SpreadSheet and Crystal Reports 8.0

Achievements

 Received certificate for excellent performance from Commissioner of Delhi police.

Personal Profile

Name : Mr. Vinay C Jain

Father’s Name : Shri. D.K. Jain
Date of Birth : 10th October 1977
Visa : US B1 Visa
Nationality : Indian
Sex : Male
Marital Status : Married

(Vinay C. Jain)