College of Hospitality and Tourism Management

HPC104- Applied Tools and Technology

Prelim Examination (AY2020-2021)

Name:____________________________________________________ Score:__________
Instructor: Year Level: ___________

Instructions:
Write eligibly. Erasures are not allowed. Use only black or blue pen.

TEST I. Multiple Choice. Encircle the letter of your best answer. 30 points

1. In the area of Applied tools and technology , which one of the following definitions describes the
term "business tool"?
a. The list of assets that are considered being a business tool.
b. Any asset that helps or assists the business
c. A process to control access to a business tool
d. Document detailing future access rights to a tool

2. Modern managers must deal with business tools about:

a. Representing investment
b. Ensuring availability
c. Selecting criteria
d. Studying the asset value

3. Tools are used by every business and they require financial and time investment. What criteria
would you use to assess a business tool?
a. Good branding
b. Availability of storage location
c. Portability of the asset
d. Susceptibility of damage and loss

4. What characteristic is relatively constant in finding the business tool?

a. Asset description
b. Elimination of data entry error
c. Electronic scanning systems
d. Manual of operations

5. Assume there are six (6) tabletops tablets that are exactly the same, how can one be distinguished
from another?
a. Product description
b. Storage Location
c. Associated equipment
d. Security aspect
6. A good business website does the following except:
A. Build credibility with contacts
B. People trust a business with a website
C. Boost the sales of a business
d. Design to run on a mobile device

7. Business websites are widely used for its:

a. Advertisement creation
b. Customer engagement
c. Online identity
d. Marketing information system

8. The term "email etiquette" refers to the principles of behaviour in which one should:
a. use in writing and answering messages
b. to receive a quick response
c. invaluable to building trust
d. protect liability
9. Mark uses the computer in the course of performing his job duties. Every so often, Mark will use his
break time to play games on the computer. You've never seen him playing computer games on
company time, and it doesn't seem to be affecting his work or the work of other employees. Which of
the following is the best way to manage the situation?

a. Ask Mark to stop playing the games because he is disturbing other employees.
b. Advise Mark to revisit the employee's handbook.
c. Allow Mark the reasonable amount of slack but consistent in enforcing rules.
d. Suspend Mark for using computer facility to play games

10. Victoria is a good employee. The office atmosphere is pretty relaxed, and she fits right in. While
looking over the monthly summary of copies made, you notice that under Victoria's assigned code
there is a large volume of copies that have been made and not charged to any clients. You discover
that Victoria has been running off copies of minutes and letters for her condo association. How should
you handle this situation?
a. Allow Victoria to use the equipment during working time on a regular basis.
b. Ask Victoria to stop making a few personal copies due to the paper costs
c. Stress to her that the copy machine is to be used only for business purposes.
d. Post a notice near the copy machine indicating that it is for business use only.

11. The policy regarding the personal use of business computers states that:
a. Use of computer facilities for personal reasons is strictly prohibited however personal use may
be permitted subject to approval.
b. Employee may add unauthorized or pirated software or files to any machine owned by the
business.
c. Employees may allow to use computer files or software brought from home or other sources
on the business computer (to avoid viruses).
d. The company reserves has right to enter, search, and monitor the computer files or email of
any employee, with advance notice.

13. Which of the following programs created by Microsoft that uses spreadsheets in organizing data?
a. Excel
b. OneDrive
c. Powerpoint
d. Word
14. Which of the following procedures should be applied first in obtaining business tools?
a. Tools should be recorded to monitor its movement
b. Tools should be returned on a timely manner
c. Users must be registered through internal computer systems
d. Users must sign an agreement for allowable usage.

15. Which of the following is the main function of a roster?

a. To distribute schedule options with the entire staff
b. To examine the guest profile
c. To call for special care and control
d. To verify who can obtain the tool

16. Assume that the office laptop and projector are to be used on Monday by the marketing
department, but the finance officer scheduled to have an urgent presentation of his report to the
Board of Directors on the same day . How would you suggest to solve this conflict of use?
a. Apply first come -first serve basis
b. A dispute system must have to be established
c. Identification numbering must be provided
d. Launch a good booking system

17. Assume that an employee borrows a digital camera and places it on the roof of the car while he
loads other items into the car. He forgets about the camera and drives off with the camera still on top of
the car. It falls off and is damaged beyond repair when it hits the road. What rule applies for tools that
are damaged as a result of negligent behavior by the employee?
a. Any employee who is found to have neglected or misused property will be subject to
termination.
b. Employees must maintain his work environment in an orderly manner and follow all rules to
ensure its proper use and maintenance.
c. Employee must be required to submit an incident report immediately.
d. If an employee’s misuse and damages the property, the company reserves the right to require
the employee to pay all or part of the cost to repair or replace the property.

18. Ellaine took some photographs from a digital single-lens reflex camera and she has no training
background on the basic usage of the tool. Mishandling and blurred photos came up as the results. As
a manager, what would you propose to Ellaine?
a. Take an extensive training to fully understand the usage of the tool
b. Require a few hours in training to adequately understand the tool
c. Visit a digital store to familiarize the basics of the tool.
d. Purchase software to help take advantage of the tool the company owns

19. What is the most fundamental difference between a mobile website and an app?
a. Mobile apps offer better personalization
b. Ease of sending notifications
c. Ability to work offline
d. Freedom in designing

20. Considering a Property Management System, what skill would require a level of minimum training?
a. Email etiquette
b. Telephone techniques
c. Computer literacy
d. Web design
21. Which of the following is the most apparent manifestation of technology in the hotel industry?
a. Business meeting bookings
b. Function room bookings
c. Hotel bookings
d. Tour bookings

World Internet Usage and Population Statistics 2nd Quarter of 2020

22. By looking at the table, which world region has the highest Internet penetration rate?
a. Asia
b. Europe
c. North America
d. Oceania

23. Looking at the world regions with highest Internet users, which of the following factors is mainly
affecting its growth?
a. Greater urban population tends to associate with faster Internet growth
b. Political stability in a country tends to promote faster Internet development.
c. The higher a country’s GDP per capita, the more likely that it has a higher Internet penetration.
d. The higher the literacy rate of a country’s population, the higher the diffusion rate of the
Internet.
24. As you examine the statistics, what does this table predict about the Internet users in the year
2021?
a. Accelerating growth
b. Gradual growth
c. Substantial growth
d. Slow-phase growth

25. Australia has a lowest population rate in the world but has an a medium penetration percentage of;
a. 42.2%
b. 58.8%
c. 67.7%
d. 70.8%

26. Which of the following is NOT an example of metasearch engine?

a. Kayak
b. Trivago
c. Skyscanner
d. Yahoo Travel
27. Which of the following has a digital approach to food safety?

a. Checklists and records

b. Standard operating procedures
c. Risk analysis principles
d. Temperature monitoring syste

28. What does an optimized schedule software is capable of?

a. Monitoring sales and staffing budgets
b. Preparing workers better and faster for their jobs
c. Submitting and viewing inventory accuracy
d. Using recipe and point-of-sales data

29. What restaurant technology is applicable for taking order ?

a. Docking system
b. Reservation manager
c. Scheduling software
d. Tabletop Tablet

30.Mr. Richards owns a restaurant and he wants to buy inventory app to help reduce the costs
incurred on hiring staff for inventory taking. He needs an app that tracks the stock usage and update
the current at-hand inventory numbers in real-time. What decisive factors Mr. Richards would likely to
choice?
a. Affordability
b. Durability
c. Suitability
d. Sustainability

Test II. Identification/Fill in the blanks. 15 points

1. The criteria used to classify a business tool item is called ___________.

2. The standard storage location for portable items. _________________
3. Computer and business website are indispensable tools which represents ____________.
4. Downloads contain objectionable materials can cause for ________________.
5. The usage requirements of can act as _______________ that will assist in determining the
correct model
6. The most common approach for Internet usage
7. Access of tools allows a planning process identified as ________________.
8. The business should develop _____________for each tool.
9. Instagram is the social sharing site while TripAdvisor is the _______________
10. The earnings gained by the Online Travel Agents (OTA). ___________.
11. Metasearch earns money by placing ads for travel agencies through ___________ and
__________.
12. The replacement of large desktops. ________________
13. Good online reputation increases hotel in terms of ____________.
14. Smart hotel solutions enhance the _________________.
15. Better visibility of restaurant's main asset can be tracked using ________________.
Test III. Essay: Your essay will be graded based on this rubric. Consequently, use this rubric as a
guide when writing and check it again before you submit.

Clarity of ideas 2.0 points

Information presented in logical order 1.5 points
Sentence Structure, Grammar and spelling 1.5 points

1. Mr. Chairman conveyed that their employees are advised to use company’s Internet connection for
the following reasons: (1)To complete their job duties and; (2) To seek out information that they can
use to improve their work. He also said that "we don’t want to restrict our employees’ access to
websites of their choice, but we expect our employees to exercise good judgement and remain
productive at work while using the Internet". Furthermore, Mr. Chairman realized the urgency to
develop rules concerning inappropriate employee Internet. If Mr. Chair asks you to devise the rule,
what would it be? What could be the potential consequences of not having the policy?

2. Mr. and Mrs. Sam are planning to celebrate their wedding anniversary and would like to book a
hotel resort good for two nights in Panglao Island in Bohol. Mrs. Sam prefers for an ocean view room
with free breakfast and property amenities like;
 Free internet
 Pool
 Bar / lounge
 Airport transportation
 Full body massage

Using metasearch engine of your choice, explain the process of booking a property that fits to Mrs.
Sam preferences.

3. All users get training to a minimum level. Explain what do you mean a minimum level? Give a
concrete example of this training category.

4. Imagine you are a professional in the hospitality industry, explain why advance knowledge is
essential in performing your job?