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    This study examined how user expectations affect performance and perceptions of an information system. The researchers found that users who expected the system to be easy to use performed better and were more satisfied compared to those expecting it to be difficult. Their expectations also influenced how they perceived the actual ease of use of the system, regardless of its true capabilities.

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    This study examined how user expectations affect performance and perceptions of an information system. The researchers found that users who expected the system to be easy to use performed better and were more satisfied compared to those expecting it to be difficult. Their expectations also influenced how they perceived the actual ease of use of the system, regardless of its true capabilities.

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    References

    Uploaded by

    Giselle Martinez
    This study examined how user expectations affect performance and perceptions of an information system. The researchers found that users who expected the system to be easy to use performed better and were more satisfied compared to those expecting it to be difficult. Their expectations also influenced how they perceived the actual ease of use of the system, regardless of its true capabilities.

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    Szajna, B., & Scamell, R. (1993).

    The Effects of Information System User Expectations on Their


    Performance and Perceptions. MIS Quarterly, 17(4), 493-516. doi:10.2307/249589

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