1.

Identify the Quality Management Principles in ISO 9001:2015

There are 7 Quality Management Principles in ISO 9001:2015 include customer focus,
leadership, engagement of people, process approach, improvement, evidence-based
decision making and relationship management.

Customer focus

The main focus of the quality management is to meet customer requirements and to able
exceed the customer expectations. This will make the customers loyal to the organizational
in the long-term of period.

Leadership

A good leadership is a key to a successful organization. the leader will increase the
effectiveness and efficiency in meeting the organization’s quality objectives. Also, the
communication between levels and functions in the organization will be improve.

Engagement of people

Competent, empowered and engaged people at all levels throughout the organization are
essential to enhance its capability to create and deliver the value. Enhanced personal
development, initiatives and creativity.

Process approach

Consistent and predictable results will be achieved more effectively and efficiently when the
activities easy to understood and managed. Understanding on how the results are produced
enables the organization to optimize the system and its performance.

Improvement

Successful organizations have an ongoing focus on improvement. To continue to deliver value

for the customers, the organization must bear to make an improvement. Even if there is no
problem, the improvement will make it thousand times better than before.

Evidence-based decision making

Decision making can be a tough process and will always involve with some uncertainty. It is
important to understand cause and effect relationships before make any decision. It will help
to reduce the potential of failure.

Relationship management

To be in relationship not only within the organization but also interested parties such as
supplier will sustain the success of the organization. the good relationships within the
organization and the interested suppliers will enhanced the performance and increase the
capability to create value by sharing resources.
2. List the steps in Quality Audit Process

It can be defined as an internal assessment tool to identify areas for improvement. The
process helps to improve customer service and ascertain whether customers service
processes are being performed. There are 10 steps in the quality audit process:

1. Preparation
2. Audit team selection
3. Develop checklists
4. The opening meeting
5. Implementing the audit
6. Analysis
7. The exit meeting
8. Reporting and corrective action
9. Follow up
10. Closure