Module Test 1

Theoretical Parts

1. What types of listeners do you know? Describe them.

2. What do F.A.C.E. mean? Why do people use it?

3. Give examples of ice-breakers and ice-makers.

4. Write examples of signposting, signalling and summarizing phrases

5. What do the four techniques (hooking, flagging, bridging, looping) mean?

6. What are the stages of a negotiation?

7. What are the pieces of advice to overcome telephone conference calls

problems?

Practical Part 1
Read the email on page 105 and then rewrite it.

Practical Part 2
Ex. 2 p. 31

Practical Part 3

Prepare your own presentation.

• Choose two or three of the presentation delivery techniques that you feel

comfortable with.

• Choose a topic you are interested in.

• Prepare a one- to two-minute presentation using the presentation techniques.

Deliver your presentation. Record it and then play it back. If possible, ask a friend or
colleague to review and comment on it. Use slides (PowerPoint or a similar software
application) in your presentations.

Focus on your use of the presentation delivery techniques.

Practical Part 4

Ex. 2 p. 39

Practical Part 5

p. 55 Writing Task

Practical Part 6

p. 71 Writing Task

Practical Part 7

p. 87 Business Writing (a letter of introduction + Writing task)

Practical Part 8

p. 95 Business Writing

Listening Comprehension

Units 4-12.