Coaching Skills: The Coaching Conversation

course description notes

The coaching objective is to move employees from Rookie _______________________
to Contributor to Key Player to Captain. It’s important,
as a manager, that you know how to coach these people _______________________
from point A to point D. A coaching conversation is one
that helps your employees improve and moves them to
_______________________
the next level of skill and competence. _______________________
coaching skills _______________________
 Help them develop skills. _______________________


Continue to help better their abilities.
Evaluate the situation.
_______________________
 Adapt your coaching style depending on their
progress.
_______________________
_______________________
coaching conversation
_______________________
 Helps individuals improve
 Moves them to the next level of skill and _______________________
competence
 Four steps: _______________________
o Explain _______________________
o Demonstrate
o Try _______________________
o Feedback
explain _______________________
 Explain how the job works.
_______________________
 Take them through the steps. _______________________
demonstrate _______________________
Show them an example. _______________________
try _______________________
Have them try what you’ve been demonstrating. _______________________

©2015 ej4, LLC 1

 Coaching Skills: The Coaching Conversation

notes
feedback
_______________________
 Let them self-evaluate first.
 Give them feedback on their efforts. _______________________


Focus on a couple of things to give feedback on.
Start with one or two things to work on. _______________________
 Give feedback in private.
_______________________
tips _______________________
 Let them fail. _______________________
 They can’t learn their job if you do it for them.
 Smile, support them, and continue with coaching. _______________________
_______________________
_______________________
_______________________
_______________________
_______________________
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_______________________
_______________________
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_______________________

©2015 ej4, LLC 2