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Conflictmanagement 150222230829 Conversion Gate01 PDF
Conflictmanagement 150222230829 Conversion Gate01 PDF
DEFINITION OF CONFLICT
Manifest
conflict
Conflict resolution
Conflict aftermath
EFFECTS OF CONFLICT IN ORGANIZATION
De-motivation
creativity
Encourages interest
Non-productivity
SIGNS OF CONFLICT BETWEEN
INDIVIDUALS
•Colleagues not speaking to each other or ignoring
each other
•Deliberately undermining or not co-operating with
each other, to the downfall of the team
OUTCOMES OF CONFLICT
Filley (1975) identified these 3 different
positions or outcomes of conflict.
•Win-lose outcome: occurs when one person
obtains his or her desired ends in the situation
and the other individual fails to obtain what is
desired.
•Lose-lose outcome: in lose-lose situation, there
is no winner.
•Win- win outcome: are of course the most
desirable.
CONFLICT MANAGEMENT
COMPROMISE.
With a compromise each party wins something and
loses something.."