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Roadmap
HRBP
HRBP
HRBP Question 4
HRBP Question 2
Question 3 What Are the
Question 1 Where Does
What Are the Core
What is Agile? Agile Come
Benefits of Agile? Components of
From?
Agile?
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1 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Agile: Defined
“Agile” describes a
collaborative, flexible
way of working. Agile is a collaborative way of working that
embraces change, drives efficiency through iteration
and customer testing and measures success through
outcomes rather than inputs.
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Lots of Chatter About Agile HR Around You
• Given its success within IT The New Rules of Talent How HR Can Become Agile
functions, agile has Management: HR Goes Agile (and Why It Needs To)
become a popular topic for
other business
professionals, including
HR professionals.
Source: Peter Cappelli and Anna Travis, March-April 2018, https://hbr.org/2018/03/the-new-rules-of-talent-management#hr-goes-agile. Jeff Gothelf, June 2018,
https://hbr.org/2017/06/how-hr-can-become-agile-and-why-it-needs-to. Barry Lawrence, 3 April 2018, https://www.hrci.org/community/blogs-and-announcements/hr-leads-business-
blog/hr-leads-business/2018/04/03/agile-hr. Steve Denning, 26 January 2018, https://www.forbes.com/sites/stevedenning/2015/01/26/why-do-managers-hate-agile/#6709cb283a57.
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There is Varied Use of Agile in HR Functions Today
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Roadmap
HRBP
HRBP
HRBP Question 4
HRBP Question 2
Question 3 What Are the
Question 1 Where Does
What Are the Core
What is Agile? Agile Come
Benefits of Agile? Components of
From?
Agile?
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5 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Agile Originally Came From Software Development
Source: Gartner
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Their Traditional Approach to Work Had Limitations
The waterfall model prioritized outcomes The waterfall model required people at the
that benefitted the organization, like top of the hierarchy (i.e., leaders) to sign-
efficiency, and were often at odds with the off on process changes and innovations,
needs of their external customers. often removing the ability of the workforce
to work creatively.
Source: Gartner
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Agile Emerged as an Alternative Approach
• The agile method was A detailed requirements • No iterations; build to the specifications identified earlier. Full quality
intentionally different definition specifies all the • Submit change requests if needed. and value of functionality
from the waterfall technical functionality that • End-to-end functionality is delivered late are typically verified only
must be built. in the cycle. on release.
approach and was
structured to maximize
the speed and flexibility The “Agile” Model
of its project teams.
Concept Definition High-Level
Release-Scope Deployment
and Business Requirements Sprints
Planning
Case Approval Definition
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An Agile Approach Has Several Key Benefits
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Roadmap
HRBP
HRBP
HRBP Question 4
HRBP Question 2
Question 3 What Are the
Question 1 Where Does
What Are the Core
What is Agile? Agile Come
Benefits of Agile? Components of
From?
Agile?
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Agile Can Improve HR Outcomes
An HR solution design process that evolves over time, in line with an agile approach, can improve
employee performance by up to 15%.
Source: Gartner
“For us, agile has unlocked the potential of HR that we always knew was present, but was often hindered
by the ways we typically worked. It’s been a win-win approach for us and our employees.”
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Agile Can Improve Business Outcomes
“Agile to us means higher quality products, faster results, and more dedicated people.”
- HR Leader, Financial Services
“In truly agile organizations, everyone is passionately obsessed with delivering more value to customers. The
firm adjusts everything—goals, values, principles, processes, systems, practices, data structures, incentives—to
generate continuous new value for customers.”
-Steve Denning, Agile Advocate and Business Consultant
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Roadmap
HRBP
HRBP
HRBP Question 4
HRBP Question 2
Question 3 What Are the
Question 1 Where Does
What Are the Core
What is Agile? Agile Come
Benefits of Agile? Components of
From?
Agile?
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A True Agile Approach Has Three Main Elements
Source: Gartner
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It’s Good to Be Familiar With Some Basic Terms
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Roadmap
Question 4
Question 2 Question 3
What Are the
Question 1 Where Does What Are
Core
What is Agile? Agile Come the Benefits
Components of
From? of Agile?
Agile?
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Agile Can Be Applied in Several Ways Within HR
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Your Role in Agile Can Vary as a Result
In this context, HRBPs are likely: In this context, HRBPs are likely:
Source: Gartner
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Example: Agile in Learning and Development (L&D)
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Example: Agile in Learning and Development (L&D)
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Example: Agile in Performance Management
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Example: Agile in Performance Management
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Example: Agile Across the Entire HR Function
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Example: Agile Across the Entire HR Function
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HR Functions Are Also Using “Agile Lite” Practices
Source: https://hbr.org/2018/03/the-new-rules-of-talent-management#hr-goes-agile.
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Clarify What Your Involvement Should Be
Source: Gartner
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Roadmap
HRBP
HRBP
HRBP Question 4
HRBP Question 2
Question 3 What Are the
Question 1 Where Does
What Are the Core
What is Agile? Agile Come
Benefits of Agile? Components of
From?
Agile?
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Not All Work is a Good Fit for Agile
VP IT, Software
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Good Projects for Agile Meet Three Criteria
Source: Gartner
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Internal Barriers Can Jeopardize Agile’s Success
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Roadmap
HRBP
HRBP HRBP
Question 4
HRBP Question 2 Question 3
What Are the
Question 1 Where Does What Are
Core
What is Agile? Agile Come the Benefits
Components of
From? of Agile?
Agile?
HRBP HRBP
HRBP
Question 6 Question 7
Question 5
What Are the How Can I Use
How Are Other
Keys to Success Agile Techniques
HR Organizations
and Challenges in My Day-to-Day
Using Agile?
With Agile? Work?
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HRBPs Can Apply Agile Techniques in Many Ways
Top Five Opportunities for HRBPs to Apply Agile Techniques Day to Day
There are a variety of ways
in which HRBPs can use
agile techniques within
their client groups.
Source: Gartner
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1. Create Project Plans That Adapt to Change
Source: Gartner
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1. Create Project Plans That Adapt to Change
Source: Gartner
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2. Manage Work Execution in Shorter Cycles
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2. Manage Work Execution in Shorter Cycles
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3. Engage Employees at All Project Stages
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3. Engage Employees at All Project Stages
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4. Communicate Early About Upcoming Changes
Key Questions to Answer When Communicating to Employees About HR’s Use of Agile:
• What changes is HR making to how it works and why?
• What benefits can employees expect to receive as a result of these changes?
• How will employees’ ongoing interactions with HR change?
• How will HR know if the changes are successful?
Source: Gartner
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5. Reinforce Agile Principles Internally
Source: Gartner
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Hear from an HR Leader About Agile Ambassadors
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Agile 101 for HRBPs: Key Takeaways
1 Agile’s History Begins in IT: The agile approach was developed within the software development
As HRBPs improve their industry to address common breakdowns in their traditional ways of managing work.
basic familiarity with agile
as a concept and Agile Has Three Main Elements: In order to be a truly agile approach, three main elements must be
2
approach, they should met: an intentional project management approach, organizational design, and internal mindset. If an
begin by reviewing these approach meets one or two of these elements, but not all three, they would be considered “agile lite,”
key points. which is often a popular starting place for HR functions.
3 Effective Use of Agile Drives Measureable HR and Business Outcomes: An agile approach can
drive positive HR (e.g., HR solution responsiveness and relevance) and business (e.g., customer
satisfaction, product delivery speed) outcomes.
4 Using Agile Within HR Settings is in the Early Stages: Only 29% of HR organizations have applied
agile principles to date, and 20% plan on using agile principles in the future. Of the 29% of HR
functions that have used agile within HR, 65% share they have seen entirely positive results.
5 Not All Projects Are a Good Fit for Agile: There are certain conditions or factors that make an agile
approach better and more challenging approach to use, which HRBPs should be aware of.
6 HRBPs Have Five Top Opportunities to Apply Agile Techniques Within Their Day-to-Day Work:
While an agile approach can take many forms, there are five key techniques that HRBPs are uniquely
positioned to apply as they manage their ongoing work.
Source: Gartner
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Agile 101 for HRBPs: Reflection
• How could I help build a business case within my function for using an agile approach?
• Across my current responsibilities and projects, what could benefit most from an agile approach?
• Where do I have a greater level of authority for experimenting with agile principles and
techniques?
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Appendix
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Your Existing Role Has Already Prepared You
Responsibilities in bold are existing responsibilities of HRBPs that align well with the skills required to successfully apply
an agile approach.
Source: Gartner
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It Is Challenging to Achieve a Full Agile Approach
Source: Gartner
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