Professional Documents
Culture Documents
mb-901.vce
MB-901
MB-901
Version 3.0
Score: 800/1000
Version:
Time Limit: 120 Minutes
1
Licensed to Examcollection Premium examvcepremium2020@gmail.com
Exam A (72 questions)
Question 1
A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss
strategies.
Question 2
A company uses Dynamics 365 Sales. You plan to use Power Apps to create a canvas app that allows
sales team members to enter data for customers, leads, and opportunities.
Sales team members must be able to enter the information from desktops, laptops, tablets, and
mobile devices. All salespeople need access to the same forms, views and reports.
What is the minimum number of Power Apps that you must create?
1
2
3
4
The company is releasing a major product update and plans to run events in many regions to
demonstrate the new product.
You need to help the company track customer registration for the events in each region and send
emails to acknowledge registration and remind people about the events.
Which type of marketing pages should you recommend? To answer, select the appropriate options in
the answer area.
Solution:
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/marketing-forms
Question 4
HOTSPOT
A company sells and maintains heating and air conditioning equipment. The company uses Dynamics
365 Field Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Solution:
Explanation:
Box 1: Yes
When technicians are working on a work order they can add your notes, attachments, pictures, and
signatures.
Box 2: Yes
Field Service Mobile lets technicians work online or offline. Online mode requires an Internet
connection; offline mode does not.
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-mobile-app-user-guide
Question 5
A company plans to deploy Dynamics 365 Customer Service and integrate it with two proprietary
apps. The company does not have a virtual private network (VPN) or secure network.
Which two reasons require deploying the app to a private cloud? Each correct answer presents a
complete solution.
A company uses Dynamics 365 Sales and plans to implement Power Apps to perform various tasks.
Which Power Apps tools should you use for each scenario? To answer, select the appropriate options
in the answer area.
Solution:
A furniture company uses Dynamics 365 Sales. The company plans to implement Product Visualize to
help customers use their own devices to see what a product will look like in their own space.
How should you respond? To answer, select the appropriate options in the answer area.
Solution:
Which currency accounting types should you recommend? To answer, drag the appropriate currency
accounting types to the correct requirements. Each currency accounting type may be used once,
more than once, or not at all. You may need to drag the split bar between panes or scroll to view
content.
Solution:
Explanation:
Reference:
https://docs.microsoft.com/en-us/learn/modules/configure-currencies-dyn365-finance/2-currency-
conv
8 Licensed to Examcollection Premium
examvcepremium2020@gmail.com
Question 9
HOTSPOT
A company uses Dynamics 365 Sales. The company plans to create custom reports and dashboards.
The company does not want to manage security for reporting separately.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Solution:
Which app should you recommend? To answer, select the appropriate options in the answer area.
Solution:
For each of the following statements, select Yes if the scenario is supported. Otherwise, select No.
Solution:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/re-open-lead-sales
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/use-sales-hub-on-dynamics-365-
mobile
Which module completes the manufacturing of finished goods leveraging Product Information
Management, General Ledger, and other modules?
Production Control
Asset Management
Warehouse Management
Inventory Management
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/supply-chain/production-control/production-
process-overview
Question 13
A company needs visibility into the frequency, number, and types of calls they receive at their
customer support center.
Data Manager
Customer Service Insights
Relationship Analytics
Instructions: To answer, drag the appropriate deployment type from the column on the left to its
definition on the right. Each deployment type may be used once, more than once, or not at all. Each
correct match is worth one point.
Solution:
The company must be able to try out various configurations of existing equipment to maximize
product flow and efficiently use all of the space within the existing plant without disrupting
production.
Layout
Guides
Remote Assist
Power Virtual Agents
A company uses one system for sales and one system for order management. When quotes are
accepted in the sales system, the customer and order are reentered into the order management
system.
What is a benefit of using the Common Data Model, and who can manage the model? To answer,
select the appropriate options in the answer area.
Explanation:
Reference:
https://docs.microsoft.com/en-us/common-data-model/
Question 17
You are implementing Dynamics 365 Customer Service.
Company executives need to decide whether to put the data on-premises or in the cloud.
Reference:
https://docs.microsoft.com/en-us/microsoft-365/compliance/office-365-encryption-in-microsoft-
dynamics-365?view=o365-worldwide
16 Licensed to Examcollection Premium
examvcepremium2020@gmail.com
Question 18
A company uses Dynamics 365 Supply Chain Management.
The company hires seasonal workers during peak summer months. The workers must quickly learn to
operate manufacturing machinery.
You need to streamline training for the workers and provide a consistent and standardized way to
perform tasks.
Remote Assist
Guides
Layout
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/
What should you recommend to meet each requirement? To answer, select the appropriate options
in the answer area.
Question 20
A company manufactures custom drug compounds.
You need to recommend a Dynamics 365 app that allows the company to manage the concentration
of specific active ingredients, provide traceability of ingredients from supplier to customer, and
substitute ingredients based on compound type.
Reference:
https://docs.microsoft.com/en-us/dynamics365/supply-chain/production-control/batch-balancing
A retail store uses a point of sale (POS) system to process customer sales. A customer selects several
items for purchase.
The customer wants to come back to pay for the items later the same day.
What should you recommend? To answer, drag the appropriate actions to the correct requirements.
Each action may be used once, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view content.
Solution:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/pos-suspend-recall-transactions
Question 23
HOTSPOT
A retailer plans to award its customers based on the amount of money they spend. The retailer has
not previously offered a customer reward program.
What should you recommend? To answer, select the appropriate options in the answer area.
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program
Question 24
An interior design company uses Dynamics 365 Layout to show clients what furniture could look like
in their space.
Clients send files that represent the layout for their homes or offices. A specific client has a
subscription to use Microsoft Office 365 apps.
You need to obtain a file from the client that can be imported into Dynamics 365 Layout.
Microsoft Excel
AI Builder
Microsoft Visio
Microsoft Planner
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/mixed-reality/import-tool/layout
22 Licensed to Examcollection Premium
examvcepremium2020@gmail.com
Question 25
HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Solution:
Which features should you recommend? To answer, drag the appropriate features to the correct
requirements. Each feature may be used once, more than once, or not at all. You may need to drag
the split bar between panes or scroll to view content.
Solution:
The company wants to better serve customers by offering quicker response times and improving
processes based on customer feedback.
What should you recommend? To answer, select the appropriate options in the answer area.
Question 28
A company plans to purchase Dynamics 365 Finance.
The company has customers who frequently pay their invoices late or do not pay at all. The company
continues to sell to these customers. This creates large write-offs of bad debt.
The company needs to proactively communicate with customers, collect unpaid accounts
receivables, and stop new sales until past due invoices are paid.
Which three options should you recommend? Each answer represents a complete solution.
Customer statements
Payment journals
Stop customer
Open sales orders report
Collection letter
A company uses Dynamics 365 Field Service. The company plans to use built-in scheduling
functionality.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Solution:
The company wants to produce purchase orders at different intervals throughout the production
process.
asset management
cost management
master planning
inventory management
Question 31
You are a sales representative for a company.
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/qualify-lead-convert-opportunity-
sales
Question 32
There are complex services being used with your Dynamics 365 instance in which you own and
manage the software applications as well as the data hosted in Azure.
You need to determine which type of cloud service model is being used by your organization.
There is currently no link to prospect records and users report that the survey management process
is manual and is difficult to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
Create a survey form in Dynamics 365 Marketing and create a campaign to send it to
out and collect data.
Use Power Automate to automatically send Forms Pro surveys.
Use Forms Pro to compile results from the existing third-party app.
Use Forms Pro to collect and analyze survey results.
Create surveys in Dynamics 365 Marketing by using Questionnaire.
Explanation:
Reference:
https://docs.microsoft.com/en-us/forms-pro/get-started
https://docs.microsoft.com/en-us/forms-pro/send-survey-flow
For each of the following features, select Yes if the feature is available. Otherwise, select No.
Solution:
Explanation:
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/overview
You need to ensure that parking passes are provided to sales team employees.
References:
https://docs.microsoft.com/en-us/dynamics365/human-resources/hr-benefits-eligibility-policies
Question 36
A service company has many agents who create cases. Case titles often use different words with the
same meaning.
The company wants to use artificial intelligence to quickly and accurately spot trends in service.
Sales Insights
Customer Service
Customer Service Insights
Solution:
Instructions: To answer, drag the appropriate platform from the column on the left to its action on
the right. Each platform may be used once, more than once, or not at all. Each correct match is worth
one point.
Solution:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/get-started/cloud-prem-
comparison
A company wants to ensure they comply with common data privacy standards and regulations.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Solution:
Sales team members want to use Microsoft Outlook to view items that were created in Dynamics 365
Sales.
Which three components are synchronized between Dynamics 365 Sales and Outlook?
Tasks
Appointments
Phone calls
Accounts
Contacts
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/outlook-addin/admin-guide/configure-
synchronization-appointments-contacts-tasks
Question 41
A company uses Dynamics 365 Sales.
You need to analyze account data and create reports based on the analyses.
Power Automate
Power BI
Microsoft Forms Pro
Management Reporter
Explanation:
Power BI is a power analytics tool that allows us to visualize data. We can create reports in Power BI
using Dynamics 365 data.
Incorrect Answers:
Reference:
https://community.dynamics.com/crm/b/magnetismsolutionscrmblog/posts/how-to-connect-
power-bi-to-dynamics-365
https://docs.microsoft.com/en-us/power-platform/admin/use-power-bi
Question 42
DRAG DROP
Instructions: To answer, drag the appropriate app from the column on the left to its goal on the right.
Each app may be used once, more than once, or not at all.
Solution:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/service-
insights-reports
Question 43
You need to implement a solution that can manage manufacturing processes and customer sales
order functions for a company.
Question 44
A retailer sells products by using an e-commerce site, brick and mortar stores, and phone sales.
You need to ensure that you can support each type of sale.
A non-profit company is considering moving their Dynamics 365 solution from on-premises to online.
You need to help the company understand where their data will be stored after the move and who
will own the data.
How should you respond? To answer, select the appropriate options in the answer area.
Solution:
You need to ensure that users can only view menu options that are appropriate for their jobs.
role-based security
Office 365 Groups
team security
field-level security
Question 47
A customer needs a cost-effective sales solution that can display current news about a lead or an
account.
Which two products are included in Microsoft Relationship Sales? Each correct answer presents part
of the solution.
Explanation:
Reference:
https://dynamics.microsoft.com/en-gb/sales/relationship-sales/
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Solution:
Explanation:
Explanation:
Box 1: Yes
Inventory, purchasing, and returns capabilities to manage truck stock, purchase order requests and
fulfillment, and product returns.
Box 2: No
40 Licensed to Examcollection Premium
examvcepremium2020@gmail.com
Field Service Mobile lets you work online or offline. Online mode requires an Internet connection;
offline mode does not.
Box 3: Yes
Dynamics 365 Field Service is designed to use the broader Dynamics 365 Service Level Agreement
(SLA) functionality in Dynamics 365 Customer Service.
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/overview
https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-mobile-app-user-guide
https://docs.microsoft.com/en-us/dynamics365/field-service/sla-work-orders
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements
Question 49
A manufacturer of industrial machines creates hands-on training for users.
You need to recommend a technology that overlays the machines with images while users work on
the machines.
virtual reality
mixed reality
artificial intelligence
augmented reality
Explanation:
Reference:
https://dynamics.microsoft.com/en-gb/mixed-reality/overview/
What are two benefits? Each correct answer presents a complete solution.
Question 51
A company uses Dynamics 365 Commerce.
Question 52
A company uses Dynamics 365 Supply Chain Management.
A machine on the manufacturing floor breaks down. A senior technician located at another plant has
been trying to help diagnose the problem over the phone. The technician is not able to help the
onsite technician make the appropriate fix.
You need to recommend a solution that allows the senior technician to provide visual guidance to
the onsite technician.
Canvas app
Portal
Healthcare Accelerator
Insights
Explanation:
Reference:
https://docs.microsoft.com/en-us/common-data-model/health-accelerator
Question 54
Which three unique user experiences are offered by Dynamics 365 Fraud Protection? Each correct
answer presents a complete solution.
Protect
Evaluate
Analyze
Assign
Diagnose
Feedback
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/fraud-protection/overview
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-edit-quote-sales
Question 56
A company uses Dynamics 365 Commerce. The company is launching a new product line for select
stores.
The company wants to ensure that stores participating in the launch receive the new products.
Stores that are not participating in the launch must not be able to order the products.
You need to recommend tools to help the company launch the new product line.
What should you recommend? To answer, select the appropriate options in the answer area.
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/assortments
Which two features can the company implement? Each correct selection presents a complete
solution.
Accounts receivable
Payment fraud prevention
Manufacturing
Omnichannel
General ledger
Question 58
An organization has two legal entities. Items may be sold by one company or by both companies.
You need to recommend a solution to standardize the items across the legal entities.
Item templates
Product Insights
Products and product masters
Lifecycle Services
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/supply-chain/pim/tasks/release-product-product-
master-legal-entities
A customer wants to implement Dynamics 365 Talent to manage employee benefits. The company
needs to know if Dynamics 365 Talent will meet their other personnel needs.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Solution:
A call center sends a survey to a customer whenever a case is closed. Survey results are analyzed
daily.
Which three actions should you perform in sequence? To answer, move the appropriate actions from
the list of actions to the answer area and arrange them in the correct order.
Solution:
Explanation:
Microsoft Forms Pro allows you to create surveys. After creating a survey, you can send it to
respondents based on a business trigger.
Reference:
https://docs.microsoft.com/en-us/forms-pro/get-started
https://docs.microsoft.com/en-us/forms-pro/send-survey-flow
https://docs.microsoft.com/en-us/forms-pro/analyze-survey-responses
Question 61
HOTSPOT
A company has two locations in the same city. Both locations need only general ledger, accounts
payable, and accounts receivable functionality. The company wants to implement one product that
can manage transactions and consolidate financials at year-end.
What should you recommend? To answer, select the appropriate option in the answer area.
Solution:
Question 63
DRAG DROP
You are implementing Dynamics 365 Finance instances for two companies.
One company requires direct access to the application database. The other company must always
use the most up to date versions and features of Dynamics 365 Finance.
What should you recommend? To answer, drag the appropriate deployment types to the correct
requirements. Each deployment type may be used once, more than once, or not at all. You may need
to drag the split bar between panes or scroll to view content.
Solution:
You need to ensure that workers can document their own performance relative to goals.
Reference:
https://docs.microsoft.com/en-us/dynamics365/human-resources/hr-develop-performance-
management-overview
Question 65
This question requires that you evaluate the underlined text to determine if it is correct.
A construction services firm plans to standardize financial and payroll functions including the
capability of adding project timesheets to track work and costs for community improvement
projects.
Review the underlined text. If it makes the statement correct, select “No change is needed.” If the
statement is incorrect, select the answer choice that makes the statement correct.
No change is needed.
Dynamics 365 Supply Chain Management
Power Platform
Dynamics 365 Talent
Service hub
Product information management
Master planning
Dynamics 365 Remote Assist
Project management and accounting
Explanation:
Reference:
https://docs.microsoft.com/en-us/learn/modules/get-started-supply-chain-management-dyn365-
supply-chain-mgmt/
Question 67
What are two benefits of using Sales Insights with Dynamics 365 Sales? Each correct answer presents
a complete solution.
Question 68
You work for a large multinational corporation.
You must implement a solution that can manage manufacturing processes and customer sales order
functions for your company.
A company plans to implement Dynamics 365 Finance as their financial system. The company needs
to know which features the system supports.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Solution:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/sysadmin/tasks/set-up-
segregation-duties
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/analytics/generate-financial-
report
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/organization-
administration/configure-approval-process-workflow
A small pet store wants a solution that meets their finance and sales requirements. They are
evaluating Dynamics 365 Finance and Dynamics 365 Business Central.
What should you recommend? To answer, drag the appropriate products to the correct
requirements. Each product may be used once, more than once, or not at all. You may need to drag
the split bar between panes or scroll to view content.
Solution:
You need to determine which features are needed to meet the company’s requirements.
Which features should you implement? To answer, drag the appropriate features to the correct
requirements. Each feature may be used once, more than once, or not at all. You may need to drag
the split bar between panes or scroll to view content.
Solution:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/overview
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Solution:
Explanation:
Explanation:
Box 1: No
Chat is an engagement channel that is available in Omnichannel for Customer Service. There is thus
no need to purchase a third-party ISV solution to use chat in Omnichannel for Customer Service.
Box 2: Yes
SMS is an engagement channel that supports asynchronous mode of communication, and allows
your organization to connect to customers by using text messages. The SMS channel is available in
Omnichannel for Customer Service.
55 Licensed to Examcollection Premium
examvcepremium2020@gmail.com
Box 3: No
Omnichannel for Customer Service is a paid add-on to Dynamics 365 Customer Service apps. It is
available only when you purchase a subscription to Chat for Dynamics 365 Customer Service or
Dynamics 365 for Digital Messaging.
Reference:
https://docs.microsoft.com/en-us/dynamics365/omnichannel/introduction-omnichannel