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  • Contoh: Jadual Pembahagian Penilaian Kerja Kursus

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    This document outlines the assessment plan for the course HT-110-3:2011 Guest Services Operation. It lists 11 new work activities for reception activities handling and assigns them to either a knowledge assessment or performance assessment. For some activities, it specifies the assessment reference number out of the total number of assessments. The activities cover tasks like preparing for arrivals, handling telephone calls, attending to reservations and guest needs, performing checkouts, sales, filing, and evaluating reception effectiveness.

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    12. JADUAL PEMBAHAGIAN PENILAIAN KERJA KURSUS

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    This document outlines the assessment plan for the course HT-110-3:2011 Guest Services Operation. It lists 11 new work activities for reception activities handling and assigns them to either a knowledge assessment or performance assessment. For some activities, it specifies the assessment reference number out of the total number of assessments. The activities cover tasks like preparing for arrivals, handling telephone calls, attending to reservations and guest needs, performing checkouts, sales, filing, and evaluating reception effectiveness.

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    © All Rights Reserved
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    183 views1 page

    Contoh: Jadual Pembahagian Penilaian Kerja Kursus

    Uploaded by

    ali
    This document outlines the assessment plan for the course HT-110-3:2011 Guest Services Operation. It lists 11 new work activities for reception activities handling and assigns them to either a knowledge assessment or performance assessment. For some activities, it specifies the assessment reference number out of the total number of assessments. The activities cover tasks like preparing for arrivals, handling telephone calls, attending to reservations and guest needs, performing checkouts, sales, filing, and evaluating reception effectiveness.

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    © All Rights Reserved
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    JADUAL PEMBAHAGIAN PENILAIAN KERJA KURSUS

    HT-110-3:2011 GUEST SERVICES OPERATION CONTOH


    HT-110-3:2011-C01 RECEPTION ACTIVITIES HANDLING

    New Work Activities Knowledge Assessment Performance Assessment

    1. Identify reception activities handling


    requirement
    HT-110-3:2011-C01/KA(1/3)
    2. Prepare arrival activities
    3. Perform telephonist function
    HT-110-3:2011-C01/PA(1/2)
    4. Attend reservation needs

    5. Carry out guest arrival activities HT-110-3:2011-C01/KA(2/3)

    6. Attend guest enquiries and needs

    7. Carryout bill settlement activities

    8. Carryout product sales activities

    9. Carryout filing arrangement HT-110-3:2011-C01/KA(3/3)


    HT-110-3:2011-C01/T(2/2)
    10. Evaluate reception activities handling
    effectiveness

    11. Produce reception activities report

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