BSBMGT402 S2 Student Assessment Pack v2.00

STUDENT ASSESSMENT
PACK (Summative)
BSBMGT402
IMPLEMENT OPERATIONAL PLAN

BSB42015 Certificate IV in Leadership and Management
BSB – Business Services Training Package (Release 2.0)
Student first name: ______________________________________________________________________
Student last name: ______________________________________________________________________

© 2015 Eduworks Resources*
© 2017 Adelaide Educators Pty Ltd trading as Adelaide College of Technical Education
*Eduworks Resources is a division of RTO Advice Group Pty. Ltd.
Cover images © Bigstock www.bigstockphoto.com
‘This is a modified document based on materials prepared by Eduworks Resources.’
Contents
Assessment Overview .................................................................................................................................................... 4

Assessment Submission Instructions............................................................................................................................. 6
Assessment Plan ........................................................................................................................................................... 7
Assessment Cover Sheet – Assessment Task 1 ........................................................................................................... 9
Assessment Task 1: Written questions ....................................................................................................................... 11
Assessment Cover Sheet – Assessment Task 2 ......................................................................................................... 20
Assessment Task 2: Case study/Report – Operational plan...................................................................................... 22
Assessment Task 3: Role Plays – Mentoring and Coaching ....................................................................................... 28
Assessment Task 4 : Major Project – Part 3 ................................................................................................................ 32
Assessment Overview
This Student Assessment Pack includes all your tasks for assessment of BSBMGT402 Implement operational
plan
About your assessments

This unit requires that you complete 4 assessment tasks. You must complete all tasks to achieve competency
for this unit.
Assessment Task About this task
Assessment Task 1: Written questions  You must correctly answer each question to demonstrate
their knowledge of the unit requirements.
Assessment Task 2: Case study/Report –  In this assessment you will need to show that you can
Operational plan demonstrate knowledge of how to prepare and implement
an operational plan and run an event.
Assessment Task 3: Role Plays –  You are required to undertake the two (2) role plays with
Mentoring and Coaching your assessor to demonstrate mentoring and coaching
employees with reference to the operational plan.
Assessment Task 4: Major Project  You must complete Part 3 of the Major Project for this unit
How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.
Make sure you photocopy your written activities before you submit them – your assessor will put the documents
you submit into your student file. These will not be returned to you.
Assessment Task Cover Sheet

At the beginning of each task in this pack, you will find an Assessment Task Cover Sheet. Please fill it in for
each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this on the back of
the Task Cover Sheet.
Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to
your Student Handbook for more information about our appeals process.
Page 4 of 32
BSBMGT402 Student Assessment Pack v2.00 June 2018
© Adelaide Educators Pty Ltd ABN 84136893831
RTO ID: 40336 CRICOS ID: 03187D
Reasonable Adjustment
Reasonable adjustment is available to all students for assessments and must be requested in writing, using the
Reasonable Adjustment form – this includes extensions which must be requested 1 week prior to the
assessment task due date. Reasonable Adjustment forms are available from your trainer.
On receipt of your completed Reasonable Adjustment form, your trainer/assessor will consider your request
and advise whether it is approved and what action will be taken.
Recognition of Prior Learning (RPL)

RPL is a formal process that recognises skills developed through previous training, work or life experience,
which match a unit of competency in a training course. If you believe you already have the skills covered in this
unit of competency, discuss this with your trainer, who will provide you with instructions for applying for RPL.
National Recognition / Credit Transfer

Qualifications or statements of attainment issued by other Registered Training Organisations are recognised by
the College. Where this unit of competency is equivalent to a unit of competency previously completed with
another provider, credit transfer will be offered and the course length adjusted accordingly. It is the
responsibility of the student to provide the relevant evidence of qualifications or statements of attainment issued
by other Registered Training Organisations, which will be verified by the College prior to credit transfer being
applied.
Support Services
Your trainer/assessor is able to clarify any aspect of an assessment task prior to it being administered. This
may include clarifying: knowledge and skills covered during the training program; the meaning of written
assessment questions; performance standards for practical assessments; and marking criteria.
Once the assessment process has commenced however, the assessor is not able to provide any intervention
or guidance, unless it is to prevent an unsafe act from being performed.
Please ask for help when you need it, as your trainer/assessor may not be aware that you have not understood
aspects of the training program, or are not feeling confident enough to engage in assessment activities.
Plagiarism
Plagiarism is using the words or ideas of others and presenting them as your own. Plagiarism is a type of
intellectual theft. It can take many forms, from deliberate cheating to accidentally copying from a source without
acknowledgement. In your assessments you must come up with your own ideas, however, at times you may
need to make reference to work that has been conducted by others. Important points to be aware of:
 Know what plagiarism is – refer to http://www.plagiarism.org/ for more information
 Reference your work / acknowledge all of your sources
“All of the following are considered plagiarism:
 turning in someone else's work as your own

 copying words or ideas from someone else without giving credit
 failing to put a quotation in quotation marks
 giving incorrect information about the source of a quotation
 changing words but copying the sentence structure of a source without giving credit
 copying so many words or ideas from a source that it makes up the majority of your work, whether you
give credit or not...”
iParadigms. 2014. What is Plagiarism?. [ONLINE] Available at: http://www.plagiarism.org/plagiarism-101/what-is-plagiarism. [Accessed 17

April 2016].
Page 5 of 32
Assessment Submission Instructions
How to submit your assessments

When submitting an assessment task, please adhere to the following:
 A completed Assessment Cover Sheet must be attached to the front of all work submitted for assessment.
 Written assessment tasks must be submitted using the recommended format for written submissions (see
below), or they may be hand written. Please ensure that your hand writing is clear and legible.
 When answering questions associated with an assessment task, ensure that you use your own words
(plagiarism will not be tolerated) and reference where appropriate, using the Harvard Referencing Guide
https://www.citethisforme.com/harvard-referencing, or the Harvard Generator
http://www.harvardgenerator.com/
 Ensure that your assessment task is submitted on or before the due date specified by your
trainer/assessor.
When you have completed each assessment task you will need to submit it to your assessor.
Further instructions about submission can be found at the beginning of each assessment task.
Make sure you photocopy your written activities before you submit them – your assessor will put the documents
you submit into your student file. These will not be returned to you.
Once your submitted assessment task has been assessed, your assessor will provide you with feedback and
the assessment outcome.
Format for written submissions

When you are using a word processing program, such as Microsoft Word, to prepare your written assessment
task, please adhere to the following guidelines:
1. Completed Assessment Cover Sheet
2. Title of the task

 Arial, Size 14 pt., Bold
3. Headings
 Arial, Size 12 pt., Bold
4. Text
 Arial, Size 11 pt.
5. Table Content
 Arial, Size 10 pt.
6. Line Spacing
 1.5
7. Length
 The number of words are specified in the task description for each individual assessment
method, where applicable.
8. Presentations are to be created using presentation software, such as Microsoft PowerPoint. Resources
such as a data projector, whiteboard markers, speakers, pen pointers and presentation screens will be
provided.
Page 6 of 32
Assessment Plan
Assessment Plan
The following outlines the requirements of your final assessment for this unit. You are required to complete all
tasks to demonstrate competency in this unit.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below.
Assessment Requirements Due date
1. Written questions
2. Case study/Report – Operational plan
3. Role Plays – Mentoring and Coaching
4. Major Project Part 3
AGREEMENT BY THE STUDENT

Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure
you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment?  Yes  No
Have you read and understood the RTO’s policies and procedures related to  Yes  No
reassessment?
Do you understand the requirements of this assessment?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any special needs or considerations to be made for this assessment?  Yes  No
If yes, what are they?
_____________________________________________________________________
Do you understand your rights to appeal the decisions made in an assessment?  Yes  No
Student name: ___________________________________________________________________________
Student signature: ______________________________________________ Date: ___________________
Assessor name: __________________________________________________________________________
Assessor signature: _____________________________________________ Date: ___________________
Page 7 of 32
Assessment Cover Sheet – Assessment Task 1
Students:
 Please complete this cover sheet clearly and accurately.
 Make sure you have kept a copy of your work.
Name:
Date of submission:
Unit:
 BSBMGT402 Implement operational plan
Assessment Task:
Written questions
STUDENT DECLARATION
I declare the following:
 That these tasks are my own work

 None of this work has been completed by any other person.
 I have not cheated or plagiarised the work or colluded with any other student/s.
 I have correctly referenced all resources and reference texts throughout these assessment tasks
 I understand that if I am found to be in breach of policy, disciplinary action may be taken against me
Student signature: ________________________________________________________________________
Student name: ___________________________________________________________________________
Please Note: The above must be completed in full before your assessment work is assessed
Assessor to complete
Satisfactory (S)/ Was this a

Not Satisfactory resubmission?
Assessment Task (NS) Date Y/N
Written questions
Is Resubmission required? ☐ Yes ☐ No Resubmission Due Date:
Page 9 of 32
ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Assessor signature: ____________________________________________________________________________
Assessor name: ______________________________________________________________________________
Date: _______________________________________________________________________________________
Page 10 of 32
Assessment Task 1: Written questions
TASK SUMMARY:
 This is an open book test – you can use the Internet, textbooks and other documents to help you with your
answers if required.
 You must answer all questions correctly.
 Write your answers in the space provided.
 If you need more space, you can use extra paper. All extra pieces of paper must include your name and
the question number/s you are answering.
 You may like to use a computer to type your answers. Your assessor will tell you if you can email them the
file or if you need to print a hard copy and submit it.
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK
 Access to textbooks and other learning materials

 Access to a computer, printer, Internet and email and word processing software
WHEN AND WHERE SHOULD THE TASK BE COMPLETED?

 This assessment may be done in your own time as homework or you may be given time to do this task in
class (where applicable).
 Your assessor will provide you with the due date for this assessment.
WHAT NEEDS TO BE SUBMITTED?
 Your answers to these questions
INSTRUCTIONS:
Answer the questions below:
QUESTION 1
Define the following planning terms.
a) Operational plan:
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
b) Strategic plan:
____________________________________________________________________________________________
____________________________________________________________________________________________
Page 11 of 32
____________________________________________________________________________________________
____________________________________________________________________________________________
c) Goal:
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
d) Team purpose statement:
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
e) Key result area:
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
f) Key performance indicator:
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Page 12 of 32
g) What is the purpose of a performance monitoring system?
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
QUESTION 2
Answer the following questions:
a) How do operational plans relate to other organisational plans, for example, strategic plans, HR and financial
plans?
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
b) Describe timing and effectiveness of monitoring and measuring of performance against plans.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Page 13 of 32
c) List two examples of a quantitative performance indicator.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
d) List two examples of a qualitative performance indicator
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
e) What is the purpose of contingency planning? Provide one example.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
f) How can business technology be used to manage and monitor planning completion and scheduling of tasks.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Page 14 of 32
g) Why does an organisation require record management protocols for storing and maintaining documents relating
to team achievements?
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
h) Describe a process in place in your workplace for reporting on team performance and achievements.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
QUESTION 3
Describe the action you would take in the event that your team’s performance suggests the operational plans for the
month/quarter will not be realised. Describe how contingency planning will be undertaken, what consultation process
will be undertaken and how should variations to your plans be negotiated?
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Page 15 of 32
QUESTION 4
a) Describe the way in which you would use coaching to support individuals and teams to meet performance
expectations.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
b) Describe the way in which mentoring could support individuals to meet performance indicators.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
QUESTION 5
Identify and analyse at least three mechanisms you can employ to monitor your own (or teams) performance against
an operational plan. For each mechanism, provide an example of an appropriate key performance indicator that
could be monitored through this mechanism.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Page 16 of 32
QUESTION 6
Describe how you would monitor and manage physical and human resources usage against an operational plan.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
QUESTION 7
Describe how a budget is used to monitor productivity/profitability against an operational plan.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
QUESTION 8
Describe an ideal consultative process to develop, report on and vary an operational plan. List the key stakeholders
you would involve and indicate why they should be consulted.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Page 17 of 32
QUESTION 9
What organisational policies and procedures should be considered when developing an operational plan? Provide a
brief explanation of how each policy/procedure relates to the plan. You must include at least five policies/procedures
in your answer.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
QUESTION 10
Your operational plan has $3,000 allocated for a project which you are due to start in two weeks’ time. When you go
to your manager for the funds you are told that his budget has been cut and he has already earmarked all the funds
he has available. He can make $1,000 available to you only. You are concerned as you will be measured on the
successful completion of this project. Without an extra $2,000 you will be unable to meet the KPIs. Using the
operational plan to assist you, what options are there to solve your problem so that you do not get blamed for
underperformance against targets?
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Page 18 of 32
What do I need to hand in for this task? Have I completed this?
Your answers to each question 
Page 19 of 32
Students:
Name:
Date of submission:
Unit:
Assessment Task:
Case study/Report – Operational plan
STUDENT DECLARATION: I declare the following:

Student name: ___________________________________________________________________________
Satisfactory Was this a

(S)/ resubmission?
Not Y/N
Satisfactory
Assessment Task (NS) Date
Case study/Report – Operational plan
Page 20 of 32
ASSESSOR FEEDBACK
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Assessor name: ______________________________________________________________________________
Date: _______________________________________________________________________________________
Page 21 of 32
Assessment Task 2: Case study/Report – Operational plan
TASK SUMMARY
 Read through the case study provided, answer the questions and complete the activities required.

 Access to textbooks and other learning materials
 Access to a computer with Internet

 This task may be done in your own time as homework or you may be given time to do this task in class
(where applicable).

 Answers to all the questions
 Report to the Scout Committee (see (m))
INSTRUCTIONS
In this assessment you will need to show that you can demonstrate knowledge of how to prepare and
implement an operational plan and run an event.
You are a volunteer at your local Scout group. The group wants to raise $10,000.00 to send five nominated
Scouts to the national Jamboree, which will be held in Queensland in 12 months’ time. One of the favoured
fundraising activities is to establish a regular sausage sizzle booth. The plan is hold a sausage sizzle at the
local Bunnings store.
The sausage sizzle will be held every Saturday from 9am until 4pm during January. Set up will begin at 8.30
am and there is half an hour allocated to clean up.
Your local Bunnings store has given their approval for you to use their premises.
The amounts required for each Saturday are as follows:
400 sausages.
20 loaves of bread (approximately 20 slices per loaf).
5 litres of tomato sauce.
Cost of one sausage in bread with tomato sauce is as follows:
Sausage Bread Sauce Cost for 1 sausage
$0.40 $0.10 $.05c $.055
You will be selling the sausages for $2.00 and will therefore make a profit of $1.45 per sausage in bread sold.
Page 22 of 32
a) List the resources will you need to set up and run the booth (both financial, physical and human).
b) What plans will you implement regarding obtaining the physical resources for the booth (such as the food,
cooking implements etc)?
c) How will you recruit and induct the people who are going to run the booth? What do these people need to
be aware of when working in the booth?
d) Describe the contingency plans you will need to have in place at this event.
You call a meeting the week before the first sausage sizzle to get all the volunteers together and discuss the
procedures and record keeping requirements for the day. You want to discuss the following
Running sheets (ie the timetable for the day, who is working at what time).
Responsibilities and duties (what each person has to do).
Handling of cash and balancing the till at the end of the day.
Reporting of outcomes to committee (to report on the community’s interest in the sausage sizzle, feedback,
how much money was made).
e) For each point above, provide a brief summary of the systems you would put into place. How will these
systems help your team manage performance?
Alison is one of the volunteers for the booth. Alison’s son is a new member of the Scouts and this is Alison’s
first activity with the group. She is very nervous about dealing with the public, as she has never volunteered
before. She is also concerned about how to handle money and what will happen if she makes mistakes.
Despite her concerns, Alison is enthusiastic and wants to help.
f) How could you provide support to Alison so she feels more confident in her dealings with people and
performing her tasks at the booth?
You are in charge of the finances for the project. A budget has been prepared which states the following:
 Total money to be raised: $10,000
 Sausage sizzle to be held on five Saturdays during January 2018.
 Bunnings have advised that sausage sizzles sell an average of 350 sausage sandwiches per day
 The cost of producing each sausage sandwich is $0.55c
 The cost of gas for each day is calculated at $10
 All other resources will be volunteered
 Sausage sandwiches will be sold at a price of $2.00
Budget for Scouts

Group
Total money to be
raised: $10,000
Money to be raised
by: 1/01/2019
Sausage sizzle
Page 23 of 32
initiative:
Expected Actual Expected Actual Expected Actual
costs costs sales sales profit profit
Week 1 - 3 January
2018 $220 $700 $480
Week 2 - 10
January 2018 $220 $700 $480
Week 3 - 17
January 2018 $220 $700 $480
Week 4 - 24
January 2018 $220 $700 $480
Week 5 - 31
January 2018 $220 $700 $480
$1,100 $3,500 $2,400
On Week 1 – Saturday, 3rd January you sold 380 sausages out of the 400 purchased.
g) Your actual costs for week 1 was be the same as budgeted – enter $220 into the actual cost column.
Calculate the sales and profit for week 1. Write this amount in the actual sales and actual profit columns in
the budget.
Based on your analysis of the figures above how do you think your first weekend went? Explain how you
came to this answer.
 On Week 2 – Saturday, 10th Jan you sold 350 sausages out of the 400 purchased.
 On Week 3 – Saturday, 17th Jan you sold 200 sausages out of the 400 purchased
 On Week 4 – Saturday, 24th Jan you sold 250 sausages out of the 400 purchased
 On Week 5 – Saturday, 31st Jan you sold 300 sausages out of the 400 purchased
h) Calculate the sales and profits for Weeks 2-5 and enter the data into the budget table. What is the total
profit for the sausage sizzle initiative? Provide an analysis of the performance of the sausage sizzle
against the budget
Page 24 of 32
Having examined the budget you decide that it would be worth doing a sausage sizzle again later in the
year, but a review of the plan may be able to increase operational performance.
i) What would you do to solve the issues identified in your financial analysis and suggest options for
improvement for the next sausage sizzle initiative? You should explain the consultative process you will go
through and suggest at least five options to improve performance for next time.
As well as the budget there are some other issues that you have to focus on during the sausage sizzle
initiative:
Ray is one of your volunteers. He is rostered to work between 11am and 1pm on Saturday, of week two.
This time slot is probably the busiest time of the weekend. Ray is supposed to help Alison cook the
sausages. At 12.15 Alison comes to you in a panic. Ray has cooked himself a sausage and disappeared
into the store. He has been gone for over ten minutes and there is a big queue waiting for sausages. Alison
cannot keep up with the demand and everyone else in the booth is busy with their own duties.
j) How would you deal with Ray in this instance of unsatisfactory performance?
k) What plans could you put into place to ensure that, if Ray disappeared again, the booth would not be at a
disadvantage?
l) Taking into account everything that has happened, how would you vary your operational plan for the next
sausage sizzle initiative to ensure that areas of underperformance are covered? Make sure you cover
contingency plans for budgeting, volunteer underperformance, etc. You should include recommendations
for improvement, in addition to those you identified in (i).
It is now February and the event is complete. The Scouts committee would like a report that fully details the
outcomes of the sausage sizzle and recommendations for the next sausage sizzle initiative.
m) Prepare a report to the Scouts Committee. Your report should be written in a formal business report
format. Hand the report in to your assessor.
Answers to all the questions 
Report to the Scout Committee 
Page 25 of 32
Students:
Name:
Date of submission:
Unit:
Assessment Task:
Role Play – Mentoring and Coaching
STUDENT DECLARATION

Student name: ___________________________________________________________________________

Role Play – Mentoring and Coaching
Page 26 of 32
ASSESSOR FEEDBACK
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Assessor name: ______________________________________________________________________________
Date: _______________________________________________________________________________________
Page 27 of 32
Assessment Task 3: Role Plays – Mentoring and Coaching
TASK SUMMARY:
This task requires you to participate in two (2) role plays with your assessor to demonstrate your ability to
undertake mentoring and coaching employees in relation to an operational plan.

 Access to a computer, email software and the Internet.
 Access to the virtual business, Coffeeville, on the Education Club website. You will need to access the
Operational Plan and organisational policies and procedures for Coffeeville, for this task.
 Role play participant (your trainer/assessor)

 This task will be done in in class

 You do not need to submit anything for this task.
INSTRUCTIONS:
Role Play 1 – Mentoring
For this role play you are to mentor a new employee by discussing the Coffeeville operational plan. You will
need a copy of the Coffeeville operational plan to use during this role play.
Your assessor will play the part of the new employee.
Charlie is a new employee at Coffeeville. Charlie has been recruited into a middle management position and
will be responsible for implementing and monitoring areas from your operational plan. You are to mentor
Charlie to explain:
 The operational plan and how it works
 How the operational plan fits into the overall planning process including identifying the role of the work
area in its contribution to the broader goals of the organisation
 How organisational policies and procedures relate to the operational plan, including procedures for
obtaining physical and human resources.
 Procedures for varying the operational plan to deal with contingencies, including approval processes
 How performance is measured (KPIs) and reported
 How to respond to unsatisfactory performance against the plan
Page 28 of 32
Role Play 2 – Coaching
For this role play you are to coach Charlie in how to do a particular task required in the Coffeeville operational
plan. Pick a small task that might be familiar with and coach Charlie on how to perform the task. Get approval
from your assessor for what you are planning to do for your coaching session before doing this task.
Your assessor will play the part of Charlie
You will need to demonstrate to your assessor that you have the ability to:
Role Play 1:
 Provide mentoring to an employee
 Explain the operational planning and performance monitoring process as detailed above
 Read and interpret operational plan and processes relating to monitoring of operational performance
 Use appropriate communication and interpersonal skills, varying your structure and language to suit the
audience
 Build rapport while presenting information
Role Play 2:
 Provide coaching to an employee
 Demonstrate how the task relates to the operational plan
 Clearly explain the task, including any safety requirements and efficient use of resources
 Explain how the task will be monitored (What are the supervisory and reporting requirements?)
 Use appropriate communication and interpersonal skills
 Build rapport while coaching

You do not need to submit anything for this task 
Page 29 of 32
Students:
Name:
Date of submission:
Unit:
Assessment Task:
Major Project - Part 3
STUDENT DECLARATION

Student name: ___________________________________________________________________________

Major Project – Part 3
Page 31 of 32
Assessment Task 4 : Major Project – Part 3
TASK SUMMARY:
To fulfil the requirements of the Certificate IV in Leadership and Management, all students must complete a
Major Project using the virtual business Fountain Art, found on the Education Club website.
This virtual business has been specifically designed for the Major Project and is set up differently to previous
virtual businesses that you may have used for other activities.
A separate document with instructions will be provided by your trainer for this assessment task.

 Access to Fountain Art on Education Club website
 Access to a computer, email software and the Internet.

 You will continue working on this project throughout your entire study program
 This project is an individual submission and you will be allocated four (4) hours per week during study
terms to complete your project
 It is recommended that you attend the project tutorial sessions that will be available at the college during
these 4 hours – the sessions are specifically designed to be used by students to conduct research on their
major project, work on their project and to receive project support/guidance from the trainer.
 There are three parts to the project and you will be advised by your trainer the due date for each part

 Part 3 of the Major Project
Page 32 of 32

BSBMGT402 S2 Student Assessment Pack v2.00

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

BSBMGT402 S2 Student Assessment Pack v2.00

Uploaded by

Copyright:

Available Formats

STUDENT ASSESSMENT

IMPLEMENT OPERATIONAL PLAN

BSB – Business Services Training Package (Release 2.0)

Student first name: ______________________________________________________________________

Student last name: ______________________________________________________________________

Assessment Overview .................................................................................................................................................... 4

About your assessments

Assessment Task About this task

How to submit your assessments

Assessment Task Cover Sheet

Recognition of Prior Learning (RPL)

National Recognition / Credit Transfer

 Know what plagiarism is – refer to http://www.plagiarism.org/ for more information

 Reference your work / acknowledge all of your sources

“All of the following are considered plagiarism:

 turning in someone else's work as your own

iParadigms. 2014. What is Plagiarism?. [ONLINE] Available at: http://www.plagiarism.org/plagiarism-101/what-is-plagiarism. [Accessed 17

How to submit your assessments

Format for written submissions

1. Completed Assessment Cover Sheet

2. Title of the task

Assessment Requirements Due date

2. Case study/Report – Operational plan

3. Role Plays – Mentoring and Coaching

4. Major Project Part 3

AGREEMENT BY THE STUDENT

Do you understand the requirements of this assessment?  Yes  No

Student name: ___________________________________________________________________________

Student signature: ______________________________________________ Date: ___________________

Assessor name: __________________________________________________________________________

Assessor signature: _____________________________________________ Date: ___________________

I declare the following:

 That these tasks are my own work

Student signature: ________________________________________________________________________

Student name: ___________________________________________________________________________

Satisfactory (S)/ Was this a

Is Resubmission required? ☐ Yes ☐ No Resubmission Due Date:

Assessor signature: ____________________________________________________________________________

Assessor name: ______________________________________________________________________________

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK

 Access to textbooks and other learning materials

WHEN AND WHERE SHOULD THE TASK BE COMPLETED?

WHAT NEEDS TO BE SUBMITTED?

 Your answers to these questions

d) Team purpose statement:

e) Key result area:

f) Key performance indicator:

d) List two examples of a qualitative performance indicator

e) What is the purpose of contingency planning? Provide one example.

Your answers to each question 

STUDENT DECLARATION: I declare the following:

 That these tasks are my own work

Student signature: ________________________________________________________________________

Student name: ___________________________________________________________________________

Satisfactory Was this a

Case study/Report – Operational plan

Is Resubmission required? ☐ Yes ☐ No Resubmission Due Date:

Assessor signature: ____________________________________________________________________________

Assessor name: ______________________________________________________________________________

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK

WHEN AND WHERE SHOULD THE TASK BE COMPLETED?

WHAT NEEDS TO BE SUBMITTED?

Cost of one sausage in bread with tomato sauce is as follows:

Sausage Bread Sauce Cost for 1 sausage

Student signature: ____________________________ Date: _

Assessor signature: ___________________________ Date: _