Sumayya

Farrukh
Class work.
Training and
Development

Answers :
1,
The training objective for the We ID 25 programs should enable employees to easily
identify anyone who seems to be aged 25 and under to check their ID, as well as
refuse alcohol to anyone who seems intoxicated. After the training program, trainees
should have the skills and tactics to question customers in a polite and convincing
manner to check their IDs. Trainees should also be trained to effectively respond to
customer’s response when asked why they need to have their ID’s checked, as well
as being able to reject customers who are under the legal age and/or intoxicated.

Training objective:
1. The newly hired employees are to perform the desired behavior. Managers of The
Beer Store will be responsible for training them. The manager will go through
 video examples of how to deal with different situations, as well as how to respond,
and the routine activities when it comes to checking the ID of their customers.
Employees will also learn how to identify customers who look under the age of 25
and indications of customers who seem to be intoxicated.
2. The new employees should be able to identify any customer who comes in, that
looks under the age of 25, and politely ask to check their ID. They should
automatically be able to analyze the customers for no more than 10 seconds
before deciding whether they need to ask for ID or not. Employees should
remember the steps and skills taught in training and use those skills to analyze
and come up with a decision on which customers to ID.
3. Employees will be given a visual test that shows pictures of 30 different people
and they will have to guess if the people are over 25 years old, or under 25 years
old. The employees will complete this through an online test, and results will be
given right away after submitting their responses.
4. The employee is expected to get a minimum of 21 out of 30 correct (or a 70%) to
be considered a pass.
After completing the training and passing the required test, during their shift,
Employees should be able to easily and successfully identify customers that
need to have their ID checked and be able to politely refuse under aged or
intoxicated customers. Employees should be able to correctly identify at least
70% of their customers.

2,
Content included in the training program should include three key components:
 Performance
 Condition
 Criterion
The content that should be included in the We ID 25 training programs are
Tips for Identification of underage: to identify customers who are possibly under
the age of 25 that need to have their ID checked. Although sometimes these tips do
not apply to everyone, it applies to a majority, and by having the employees
understand, remember, and analyze, these tips can help them when struggling
whether to ID a customer.
When to check the ID: The training program should also include when and how the
employee asks to check the ID of a customer.
How to politely ask for ID: Employees also need to be able to ask for ID in a polite
manner as this should be part of good customer service skills.
Dealing difficult situations: Other content such as training employees on explaining
to customers why their ID needs to be checked, (as it is the law) before purchasing or
consuming any alcohol can be useful in difficult situations.
If employees follow and learn these contents in the training program, they can more
effectively and confidently enforce the policy of not selling alcohol to anyone who is
under aged or intoxicated.