Case Study On Develop an Imaginary

Organization Behavior

MGT 3124/MGT211

Sec: 1

Fazlul Karim Nishad

Id: 2017210000106

Shamim Imran Sojon

Id 2017210000098
1. The problem:

Mr. Abdullah was a general manager of the hotel. Mr. Abdullah is a well-experienced
management professional. He tried to implement a new style of business operation for the
employees of the Dhaka Regency Hotel. The employees of the hotel were previously
accustomed to carrying out their job responsibilities according to the instructions of their
managers in Report Writing. The newly appointed general manager forced the employees to go
beyond the guidelines of their managers and make decisions independently based on the
situational demands. According to Mr. Abdullah, this practice would result in increased level of
employee motivation and job satisfaction and it would extract the hidden creativity or
imaginative power lied dormant in the minds of the employees. Before implementing the
employee empowerment process, Mr. Abdullah has arranged a meeting with the managers and
the heads of different departments of the hotel and discussed the necessity of employee
empowerment with them. After hearing his ideas, few of the managers and departmental
heads responded positively and others just informed their heads. a major organizational issue
and needs to be discussed with the upper level of management. All these invite a chaotic
situation for the organization and subsequently the employees lose faith in their ability to take
correct and effective organizational decision. The employees even lose their mutual trust and
respect for each. The situation becomes worse to that extent in which increased number of
customer complaints starts coming regarding the improper performance of the employees of
the hotel. The past glory of the hotel drowns in the present shame that the employees acquire
under the new general manager.

2.Problems that the Regency Grand Hotel is facing (Information):

Due to a change in the organizational process in recent times, the same set of employees
couldn’t be able to provide quality services to the customers of the hotel. In previous times, the
employees were generally put under the supervision of managers and departmental heads.
They were not been given any opportunity to reflect their creativity or decision making power

3. Analyzing the Problem:

The failure in maintaining a proper and healthy organizational behavior invites several other
complications for an organization. It builds a communication gap between the employees. The
newly appointed general manager tries to bring about a change in the organizational process by
rendering empowerment to the employees. His idea is Good, but the process he chooses to
implement his idea is inappropriate. In order to bring about an organizational change, a
manager needs to identify the organizational areas where the change is required the most,
design the change process properly. In this case, Mr. Abdullah has made certain decisions in
implementing the desired organizational change.
4. Evaluation of the alternatives:

It is necessary to identify those troubled areas which Mr. Abdullah mistakenly implement . In
order to empower the employees, the management needs to ensure it whether the employees
are competent enough to handle added responsibilities. It is unnecessary to say that all the
employees of an organization cannot be equally competent and able. So empowering all the
employees without even judging their individual competence and creative qualities is not a
good idea.

5. The best alternative:

In order to turn the specific idea of Mr. Abdullah into existence, a proper organizational change
process is needed to be implemented. The hotel managers need to understand that the
employees have already become customize with the previous practice of following the
instruction of their superiors. In this situation, the specific needs like training and development
need are required to be identified. A proper planning should be done to the specific action plan
for the implementation of the desired change .The managers of the Dhaka Regency Grand Hotel
can also adopt certain effective initiatives in order to motivate their employees

7. Apply the best alternative:

It can be recommended to the top level management of the Dhaka Regency Grand Hotel that it
can think of bestowing empowerment on group level, instead of individual level. Group
empowerment will help the employees to build up effective team network and all the
organizational decisions will be taken by the team as a whole which will minimize mistakes in
taking decisions. It is the duty of the top management to clearly explain individual responsibility
to each and every employee of the organization.