SURVEY QUESTIONNAIRE

Dear Respondents,
Greetings from the College of Hospitality Management and Tourism!
The undersigned are currently a Bachelor of Science in Hotel and Restaurant
Management student at the Laguna State Polytechnic University – Los Baňos Campus. As part
of the completion, we are currently conducting our Thesis study entitled: “Process Analysis
Plan of Technology for Safety Practices and Contact-free Procedures on Selected Hotels in
Laguna”. The study intends to formulate and create a Process Analysis Plan of Technology for
Safety Practices and Contact-free Procedures on Selected Hotels in Laguna.
Your kind assistance and valuable cooperation will greatly contribute in the conduct
of the aforementioned study. Rest assured that the data that will be gathered will be treated
with utmost confidentiality.
Thank you very much and God bless!
AIRA MHAE P. CANTA
JOLAND M. BALDO
Researchers

PART 1 DEMOGRAPIC PROFILE

DIRECTION: Complete each question by checking ( ̸ ) and writing the answers in the
appropriate blanks/ space. All responses will be held under confidentiality and for research
purposes only.

Name (optional):______________________
Age:
Up to 20 years 21-30 years 31-40 years 41-50 years
Above 50 years
Sex:
Male Female
Educational attainment:
High school or less College graduate Post-grad degree
Under-grad Other specify ________
 Occupation:
Employed full-time Self-employed Student
Other specify ________
Marital Status:
Single Married Married Widowed Separated Divorced
Monthly income
Under 6,000 pesos 6,000-10,000 pesos 10,000-15,000 pesos
Other specify ________
How often do you stay in a hotel?
Less than once a year Once a year 2 or 3 time a year
Four or more times a year
Purpose of the trip
Leisure Business Other specify _______

PART 2 SURVEY QUESTIONNAIRE

Direction: Rate your experience as a hotel guest based on the categories provided
below
(5) Very satisfied (4) moderately satisfied (3) slightly satisfied (2) satisfied (1) not
satisfied.

A. FACILITY EXPECTANCY 1 2 3 4 5
1. The hotel has sufficient lighting to decrease the
hotel expenses and increase efficiency at the
same time.
2. The size of the hotel is efficient enough to cater
the needs of the guest.
3. Personal protective equipment and other
emergency machineries are present in the hotel.
4. The hotel has Security and health personnel,
security cameras, and protective screens are
visible in the hotel premises.
5. The hotel has emergency exits free from
obstacles, first aid kits, and emergency-use fire
extinguishers, alarm and hotlines to be contacted
in emergency cases.
B. EFFORT EXPECTANCY
1. The hotel offers cash-free methods of payment
and availing of other services.
2. The hotel has an isolated main line vault that acts
as an integrated power, gateway, and resources
control center.
3. Emergency vehicles are on standby outside the
hotel for emergency preparedness.
4. There is an efficient amount and effort assigned
to food and beverages services for the guest.
5. Rooms are maintained in good condition and
used in frequent occasion and employees do not
waste any time in doing their job.
C. SOCIAL INFLUENCE
1. The hotel environment gives a peaceful ambience
where guests can relax without having to worry
about the risk in their physiological well-being.
2. Convenient online reservations thru social media
platforms are observed.
3. The hotel has the capability to cater huge number
of customers without losing the composure of
maintaining the health protocols.
4. The Hotel promotes normative messages to
influence conservation behavior among hotel
guest.
5. The hotel is recommendable to the peers, close
contacts, and people who are acquainted with the
guests who had been there.
D. FACILITATING COORDINATION
1. Hotel staffs and employees are well-oriented and
can be trusted at all times.
2. Staffs and hotel employees had participated in
proper risk and disaster mitigation and
preparedness trainings and seminars.
3. Hotel guest’s information and credentials,
especially those regarding to their health, are kept
confidential and are only be handed to authorities
in special and urgent cases.
4. The hotel has enough employees to address the
needs of the guest anytime when needed.
5. Discrepancy is maintained in a way where
expenses, terms and policies, and hotel
regulations are well-discusses through the means
of digital communication, posters, or auditory
announcements.

___________________
Signature