DT Series ATM Error Code Reference Manual: DT-ERRCODE-V2.2E-1/1

DT Series ATM
Error Code Reference Manual
DT-ERRCODE-V2.2E-1/1
DT Series ATM Error Code Description Manual
Document Revision History

Date Page Revision Record
Oct.
All New publication for this manual
2004
As the drives update of internal modules, corresponding error codes should
be changed, herein:
1. Changed: 4.3 NMD100 dispenser; 4.7 Journal printer;
4.9 SAM card module; 4.12 Withdrawal shutter;
Dec. 4.14 Deposit shutter; 4.16 Contactless IC card reader;
All
2004 4.18 HCM Dispenser; 4.24 F510 dispenser
2. Canceled: 4.3 NMD50 dispenser; 4.8 Invoice printer;
4.13 Night deposit mechanism; 4.15 UPS;
4.17 Envelope deposit unit; 4.19 MinMech Dispenser;
4.21 SDD dispenser (only for F12); 4.24 Bar code scanner
Feb.
V1.6 Added: USB diagnostic unit and EPP keypad
2006
1.Changed: 4.6 Thermal, dot matrix receipt printer

4.7 Journal printer; 4.14 RF card reader; 4.15 HCM Dispenser; 4.20 F510
dispenser
Aug.
V1.7 2.Added: 4.19 F400/F100 dispenser;
2006
4.22 Envelope deposit shutter (only for H38);
4.23 I/O expansion board; 4.26 Bundle-stacking shutter (only for G21);
4.27 Withdrawal shutter (only for H38)
1.Changed: 4.6 Thermal, dot matrix receipt printer;
4.33 Coin passage controller; 4.28 F400/100 dispenser
Sep. 2. Added: 4.15 BA-15 bill acceptor; CDM dispenser;
V1.8
2007 4.43 GRG CDM dispenser; 4.44 Coin Acceptance System
(CAS-001,CAS-002); 4.45 Cheque scanner;
4.48 TIM002 Card Ticket Issue Module; 4.51 DVR (Dahua, Haikang)
1. Changed: 4.19 Contactless IC card reader; 4.22 HCM Dispenser; 4.44
Coin Acceptance System (CAS-001,CAS-002);
Apr. 2. Added: 4.6 CRT310 card reader; 4.26 Token Issue Module;
V1.9
2008 4.46 MEI Cash Deposit Mechanism;
4.48 Lobby90 Cash Deposit Mechanism; 4.52 Stacker Shutter; 4.57 VFD
Display
Added:
a. 4.1 1-899 (software error): 100-134, for SAP system;
Jun.
V2.0 b. 4.2 900-1099 (serial port): 1004-1007;
2009
c. 4.3 1100-1199 (NMD100 Dispenser): 1150, for SAP system;
d. 4.4 1200-1299 (Omron card reader): 1236-1238
Page i of vi

1. Revised company information;
2. Changed:
a. 4.7 Thermal, dot matrix receipt printer:
added: 1339-1341, 1379-1390, 1397-1398; changed: 1338;
b. 4.9 Journal printer: added: 1466, 1471, 1497;
c. 4.15 Withdrawal shutter: added: 2069-2071
d. 4.17 BA-15C Bill Acceptor: added: 2177-2199;
changed: 2122-2124, 2128, 2138-2139, 2142-2156, 2170-2172; deleted:
2103-2121, 2125-2127, 2129-2133, 2147-2155, 2157-2159, 2161-2163,
2165-2168;
e. 4.19 Deposit shutter: added: 2428-2429;
f. 4.21 ADVANTECH embedded industrial PC GPIO:
added: 3041; changed: 3022-3023, 3025, 3044;
g. 4.30 Bar Code Scanner: added: 4923, 4946-4948, 4999;
Jun.
V2.1 h. 4.41 Envelope deposit shutter: added: 6549, 6598;
2010
i. 4.46 GRG CDM dispenser:
added: 12144-12147, 12160-12161, 12170; changed:12020;
j. 4.49 MEI Cash Deposit Mechanism: added: 14092-14098;
k. 4.54 EPSON TM-T88 or Star Printer: added: 32022;
l. 4.68 Token Issue Module: added: 45067, 45092-45093, 45081
3. Modules added:
a. 4.48 CRM9250 Cash Recycling Module;
b. 4.52 CAS006, CAS006A, CAS006B Coin Acceptance System;
c. 4.56 Bar Code Scanner;
d. 4.58 7*2-way Switching Output Module;
e. 4.64 Deposit Roller;
f. 4.65 Envelope Deposit Transport;
g. 4.72 WBE Magnetic Ticket Printer;
h. 4.73 LEYARD LED Display Module
Page ii of vi
1. Module error code change

Add: 1216(Omron), 1323, 1383-1386, 1472-1476, 1480-1481, 1948,
2110-2112（BA15）, 2410, 2916, 4042-4049, 4949-4950, 15052-15053,
15085-15089, 15200, 15269-15270, 15288-15290, 15418, 15418-15422,
15479-15480, 15500-15541, 17071-17072(CAS001), 17092(CAS001),
17060 (CAS002), 17073 (CAS002), 17001(CAS006), 17002(CAS006),
17005(CAS006), 17010(CAS006), 17075(CAS006),
17082-7087(CAS006), 34202-34203, 34205, 34210, 34255-34257,
40024, 40069, 40086-40095, 45301-45306, 47068
Modify: 1414, 3721, 3721-3727, 3729-3730, 3732-3735, 3739, 3741,
3744-3745, 3748, 3790, 3793, 3803, 3806, 3811-3817, 3820, 3830,
3833-3834, 3838-3854, 3857-3860, 3864-3866, 3868-3870, 3874,
3881-3885, 3887, 3890-3894, 3899-3900, 3911, 3924, 3936, 3942-3944,
3953, 3961-3962, 3965-3966, 3976, 3984-3985, 3988-3989, 3999,
4007-4008, 4011-4012, 4022, 4029-4031, 4105, 4111, 4117, 4133-4134,
4147, 5654-5655, 5951-5952, 12150-12152, 12171-12178, 12180,
15281, 15296-15297, 32390, 35091
Delete: 1947, 2062-2068, 2498, 2917, 2931-2938, 2942, 2951-2954,
2955-2962, 2964-2967, 5718, 5799, 45336-45342, 45346-45349
Sep, 2011 V2.2
Merge: coin hopper and LIFO module are merged into coin transport
controller
2. New Module
10100~10199 ATM Serial Number Management
18100~18599 CAM8340
22300~22399 PAX R50 Contactless Card Reader
31000~31099 Electronic Journal Recorder
34400~34499 Passbook Scanning Module
40100~40199 Palm Vein Verification Module
41400~41499 TIM004 Ticket and Card Vending Module
44200~44299 USB camera
47200~47299 CP5200 LED Module
3. Deleted module
1700-1799 SAM card module
2300-2399 Night safe
5700-5799 Coin dispenser (merged into coin transport controller)
Page iii of vi
Table of Contents

Document Revision History .................................................................................................... i
1. Description of Error Reporting ............................................................................................. 1
2. Definition of Error Code....................................................................................................... 1
3. Type of Error Code ............................................................................................................... 1
4. Detailed Description of Error Code ...................................................................................... 4
1.1 1-899 (Software error)............................................................................................. 4
1.2 900-1099 (Serial port or RS232 hub)...................................................................... 7
1.3 1100-1199 (NMD100 dispenser) ............................................................................ 8
1.4 1200-1299 (OMRON card reader) ........................................................................ 12
1.5 1200-1299 (SANKYO card reader) ...................................................................... 17
1.6 1200-1299 (CRT310 card reader) ......................................................................... 21
1.7 1300-1399 (Thermal, dot matrix receipt printer) .................................................. 22
1.8 1300-1399 ( Seiko thermal receipt printer)........................................................... 24
1.9 1400-1499 (Journal printer) .................................................................................. 26
1.10 1500-1599 (Invoice printer) .................................................................................. 28
1.11 1800-1899 (Diagnostic unit) ................................................................................. 30
1.12 1800-1899 (USB diagnostic unit) ......................................................................... 30
1.13 1900-1999 (User keypad)...................................................................................... 31
1.14 2000-2099 (Withdrawal shutter) ........................................................................... 34
1.15 2100-2199 (BIM2020 Cash deposit mechanism) ................................................. 35
1.16 2100-2199 (BA-15 bill acceptor) .......................................................................... 40
1.17 2400-2499 (Deposit shutter) ................................................................................. 44
1.18 2900-2999 (UPS) .................................................................................................. 45
1.19 3000-3099 (ADVANTECH embedded industrial PC GPIO) ............................... 46
1.20 3300-3399 (Contactless IC card reader, coin cassette) ......................................... 47
1.21 3400-3499 (Envelope deposit unit)....................................................................... 50
1.22 3500-3599 (FUJITSU passbook printer)............................................................... 53
1.23 3700-4199 (HCM)................................................................................................. 54
1.24 4200-4299 (MinMech dispenser).......................................................................... 79
1.25 4300-4399 (Sankyo DIP card reader) ................................................................... 83
1.26 4700-4799 (SDD dispenser).................................................................................. 84
1.27 4800-4899 (PR2E passbook printer)..................................................................... 87
1.28 4900-4999 (Bar code scanner) .............................................................................. 88
1.29 5000-5099 (F400/100 dispenser) .......................................................................... 89
1.30 5100-5199 (F510 dispenser) ................................................................................. 93
1.31 5300-5409 (UPS) .................................................................................................. 95
1.32 5400-5499 (Coin C435) ........................................................................................ 97
1.33 5600-5699 (Indicator) ........................................................................................... 97
1.34 5700-5799 (Coin Transport Controller) ................................................................ 98
1.35 5900-5999 (ATM status indicator)...................................................................... 101
1.36 6000-6099 (Token acceptor) ............................................................................... 101
Page iv of vi
1.37 6100-6199 (LED display module) ...................................................................... 102

1.38 6500-6599 (Envelope deposit shutter) ................................................................ 103
1.39 6600-6699 (Coin acceptor G46).......................................................................... 104
1.40 6700-6799 (Coin shutter) .................................................................................... 105
1.41 6900-6999 (I/O expansion board) ....................................................................... 106
1.42 7000-7099 (TCP/IP)............................................................................................ 107
1.43 10100-10199 (ATM Serial Number Management Module) ............................... 108
1.44 12000-12199 (GRG CDM dispenser) ................................................................. 109
1.45 13000-13199 (GRG CDM5250 bundle dispenser) ............................................. 115
1.46 14000-14099 (MEI cash deposit mechanism)..................................................... 120
1.47 15000-15999 (CRM9250 cash recycling module).............................................. 121
1.48 17000-17099 (CAS001 coin acceptance system) ............................................... 144
1.49 17000-17099 (CAS002, CAS004 coin acceptance system)................................ 147
1.50 17000-17099 (CAS006, CAS006A, CAS006B coin acceptance system) .......... 150
1.51 18000-18099 (Lobby90 cash deposit mechanism) ............................................. 155
4.52 18100-18599 (CAM8340) ..................................................................................... 156
1.53 22300-22399 (PAX R50 Contactless Card Reader)............................................ 165
1.54 31000-31099 (Electronic Journal Recorder)....................................................... 166
1.55 32000-32099 (EPSON TM-T88 or star printer).................................................. 168
1.56 32200-32299 (TTP2130 invoice printer) ............................................................ 169
1.57 32300-32399 (Bar code printer).......................................................................... 170
1.58 34200-34399 (RS891 cheque scanner) ............................................................... 171
1.59 34400-34499 (3M Passport Scanning Module) .................................................. 173
1.60 35000-35099 (7*2-way switching output module) ............................................. 174
1.61 40000-40099 (EPP keypad) ................................................................................ 175
1.62 40100-40199 (Palm Vein Verification Module) ................................................. 177
1.63 41000-41099 (Note stacker)................................................................................ 179
1.64 41000-41099 (Ticket stacker shutter) ................................................................. 180
1.65 41100-41199 (Withdrawal shutter) ..................................................................... 181
1.66 41200-41299 (TIM002 card ticket issue module)............................................... 182
1.67 41400-41499 (TIM004 Ticket and Card Vending Module) ............................... 184
1.68 41600-41699 (Deposit roller).............................................................................. 186
1.69 41700-41799 (Envelope deposit transport)......................................................... 187
1.70 44100-44199 (DVR control assembly) ............................................................... 187
1.71 44100-44199 (Dahuatech/Hikvision DVR) ........................................................ 188
4.71 44200-44299 (USB Camera) ................................................................................. 191
4.72 45000-45099 (Token issue module).................................................................... 192
4.73 45100-45199 (VED display) ............................................................................... 197
4.74 45300-45399 (Magnetic ticket processing module)............................................ 198
4.75 45400-45499 (Swecoin magnetic ticket printer)................................................. 199
4.76 45400-45499 (WBE magnetic ticket printer)...................................................... 200
4.77 47000-47099 (LEYARD LED display module) ................................................. 202
4.78 47200-47299 (CP5200LED Display Module) .................................................... 202
5. Error Code for Other Modules.......................................................................................... 204
Page v of vi
5.1 46000-46699 (others) .......................................................................................... 204

Appendix. User Feedback Form ........................................................................................... 206
Page vi of vi
1. Description of Error Reporting

When the DT series ATMs develop a problem or fault, the system will classify to record these errors
according to their different types, and try to recover itself. If these errors cannot be removed automatically,
the system will mask corresponding modules causing these errors, and give an alarm to the ATM
management server ( if it supports this function ). And if the error belongs to severe error type, the current
service will pause until all problems are solved by service personnel.
Commonly, DT series ATMs report and display error codes by the diagnostic unit or user monitor. The
error code is the starting point for the service personnel establishing the cause of a problem, and the
service personnel can inquire the code definition through the diagnostic unit or user monitor.
2. Definition of Error Code

The error code is a 5-digit code, the first three digits represent hardware module failure or software error,
the last two digits represent the exact cause of a problem (its value range from 0~99), illustrate as follows:
3. Type of Error Code
No. Error Code Error Code Type

1. 1-899 Software error
2. 900-1099 Serial port/RS232 Hub
3. 1100-1199 NMD100 Note and Media Dispenser
4. 1200-1299 OMRON Card Reader
5. 1200-1299 SANKYO Card Reader
6. 1200-1299 CRT310 Card Reader
7. 1300-1399 Thermal, Dot Matrix Receipt Printer
8. 1300-1399 Seiko Thermal Receipt Printer
9. 1400-1499 Journal Printer
10. 1500-1599 Invoice Printer
11. 1800-1899 Diagnostic Unit
12. 1800-1899 USB Diagnostic Unit
13. 1900-1999 User Keypad
14. 2000-2099 Withdrawal Shutter
Page 1 of 206

15. 2100-2199 BIM2020 Cash Deposit Mechanism
16. 2100-2199 BA-15 Bill Acceptor
17. 2400-2499 Deposit Shutter
18. 2900-2999 UPS Assembly
19. 3000-3099 ADVANTECH Embedded Industrial PC GPIO
20. 3300-3399 Contactless IC Card Reader, Coinbox
21. 3400-3499 Envelope Deposit Unit
22. 3500-3599 FUJITSU Passbook Printer
23. 3700-4199 HCM, HITACHI cash module
24. 4200-4299 MinMech Dispenser
25. 4300-4399 SANKYO DIP Card Reader
26. 4700-4799 SDD Dispenser
27. 4800-4899 PR2E Passbook Printer
28. 4900-4999 Bar Code Scanner
29. 5000-5099 F400/100 Cash Dispenser
30. 5100-5199 F510 Cash Dispenser
31. 5300-5409 UPS
32. 5400-5499 C435 Coin Acceptor
33. 5600-5699 Device Indication Module
34. 5700-5799 Coin Transport Controller
35. 5900-5999 ATM Status Indicator
36. 6000-6099 Token Acceptor
37. 6100-6199 LED Display Module
38. 6500-6599 Envelope Deposit Shutter
39. 6600-6699 Coin Acceptor G46
40. 6700-6799 Coin Shutter
41. 6900-6999 I/O Expansion Board
42. 7000-7099 TCP/IP
43. 10100-10199 ATM Serial Number Management Module
44. 12000-12199 GRG CDM Cash Dispenser
45. 13000-13199 GRG CDM5250 Cash Dispenser
46. 14000-14099 MEI Cash Deposit Mechanism
47. 15000-15999 CRM9250 Cash Recycling Module
48. 17000-17099 CAS001 Coin Acceptance System
49. 17000-17099 CAS002, CAS004 Coin Acceptance System
CAS006, CAS006A/CAS007, CAS006B
50. 17000-17099
Coin Acceptance System
51. 18000-18099 Lobby90 Cash Deposit Mechanism
52. 18100-18599 CAM8340
53. 22300-22399 22399 (PAX R50 Contactless Card Reader)
Page 2 of 206

54. 32000-32099 EPSON TM-T88 or Star Printer
55. 32200-32299 TTP2130 Invoice Printer
56. 32300-32399 Bar Code Printer
57. 34200-34399 RS891 Cheque Scanner
58. 35000-35099 7*2-way Switching Output Module
59. 40000-40099 EPP Keypad
60. 40100-40199 40199 (Palm Vein Verification Module)
61. 41000-41099 Note Stacker
62. 41000-41099 Ticket Stacker Shutter
63. 41100-41199 Withdrawal Shutter (only for H38, H38L)
64. 41200-41299 TIM002 Card Ticket Issue Module
65. 41400-41499 41499 (TIM004 Ticket and Card Vending Module)
66. 41600-41699 Deposit Roller
67. 41700-41799 Envelope Deposit Transport
68. 44100-44199 DVR Control Assembly
69. 44100-44199 Dahuatech/Hikvision DVR
70. 44200-44299 44299 (USB Camera)
71. 45000-45099 Token Issue Module
72. 45100-45199 VFD Display
73. 45300-45399 Magnetic Ticket Processing Module
74. 45400-45499 Swecoin Magnetic Ticket Printer
75. 45400-45499 WBE magnetic ticket printer
76. 47000-47099 LEYARD LED Display Module
77. 47200-47299 CP5200LED Display Module
Used by SAP, which is applied for error message
report on other outsourcing modules, such as
78. 46000-46699
power supply, industrial PC, display, touch screen
and so on.
Page 3 of 206
4. Detailed Description of Error Code
1.1 1-899 (Software error)

Status Probable Cause or Code from
Description
Code Recommended Action Manufacturer
2 System error, lack of memory Restart the machine or add virtual memory None
1. Remove virus
100 System virus None
1. Re-install system
1. Bad track in hard disk
2. Software file lost or setup error
101 Blue screen when start the system None
3. Industrial PC hardware error
4. Plug-in not in well contact
2. Software file lost or setup error
102 Error dialog pops up None
4. Plug-in in poor connection
1. Software lost or damaged
Hardware cannot be recognized by
103 4. The hardware driver program isn't None
the system.
installed or the driver program version
isn't wrong
104 Other errors 3. Software setup or compatibility error None
105 ATMC error 2. Bad track in hard disk None
3. Software setup or compatibility error
Device driver, SP, communication
106 2. Bad track in hard disk None
assembly or other program errors
107 Other software errors 2. Bad track in hard disk None
Page 4 of 206

Description
1. Replace the twisted-pair cable with
Category 5 one, and wire the cable with
A packet is dropped during the
T568B standard
120 communication. PING network is None
2. Check if the crystal lead wire is in poor
not stable
contact
3. Check if external network is stable
1. Check if IP, gateway, subnet mask and
Failed to connect the network,
DNS setup is correct
121 network card sending indicator None
2. Check if exterior network is in well
(SD) is off
contact
1. Check if IP, gateway, subnet mask and
Network connection failure,
DNS setup is correct
122 network card sending indicator None
2. Check if external network is in well
(SD) is off
contact
1. Check if network node device (switch,
Network connection failure, router etc.) work normally
network card receiving indicator 2. Check if the relevant device work
123 None
(RD) is off, carrier signal indicator normally
works abnormally 3. Check if the hardware of network card
work normally
Network connection failure,
4. Re-set TCP/IP
124 network card indicator is on, None
5. Check if IP: 127.0.0.1 works
TCP/IP does not work
SDLC protocol prompts a status
130 Modem or RS232 is nor in well contact None
code 501
RS232 is in contact, waiting for SNDM (set
131 number response mode) from the host, PU is None
code 505
not on
132 PU is already on, while LU is off None
code 510
PU is not activated, which is always caused
by abnormal communication between the
SDLC protocol prompts a status card and router. Due to NRZ coding
133 None
code 532 configuration error, the fault remains at the
interface in stead of the layer. , so change
into another code.
SDLC protocol prompts a status LU and other device are not start-up yet,
134 None
code CB? please contact the bank
File operation error, failed to open Check configuration data of the system
201 None
the screen file screen file (not used temporarily)
302 Password error Input correct password None
Page 5 of 206

Description
Track and password error, track Need to revise ATMC software, please
303 None
number called by software error contact the providers
Check if the screen number configuration is

304 Screen number error None
correct
Logic configuring note error, If the note cashbox is empty, replenish notes;
310 invalid cashbox or cashbox empty, otherwise, contact the providers for other None
or database error problems
Logic configuring notes error,
withdrawal amount exceeds
311 None
maximum amount of dispensing
notes at one time
project 1 for configuring notes
312 None
failed, improper withdrawal
amount inputted
project 2 for configuring notes
313 None
failed, improper withdrawal Please input correct withdrawal amount
amount inputted
withdrawal amount exceeds
314 None
maximum amount of dispensing
notes at one time
withdrawal amount calculated by
315 the system in last checking None
exceeds maximum amount of
dispensing notes at one time
Logic configuring notes error, last
Software error, need to revise ATMC
316 note checking failed, amount of None
software, please contact the providers
notes mismatched
Logic configuring notes error, note Please check if the configuration of database
317 None
denomination error and denomination of cashbox are correct
Cashbox initialization error, failed Check if the dispenser or cashbox works
320 None
to get note cashbox status properly
Cashbox initialization error, failed
Check if the database is normal, and please
321 to get cashbox status when there is None
contact the providers
no hardware simulation
Page 6 of 206

Description
Cashbox initialization error, failed
322 to get the data in database, None
database error
Advertisement package response,
failed to unpack advertisement
811 None
package: there is no more than two
Please retry, if the problem still remains,
separators 0x1C
812 failed to unpack advertisement None
package: the length is incorrect
813 Please download again None
failed to download files
Please check if the configuration table is
814 failed to revise the configuration None
correct
table
Advertisement package response, Please configure the response code correctly,
899 None
unknown response code and contact the providers
1.2 900-1099 (Serial port or RS232 hub)

Status Code from
Description Probable Cause or Recommended Action
Code Manufacturer
902 Opening serial port error Check if the serial port is ok None
Check if the communication cable or
904 Serial port returning data error None
hardware is normal
Software error, please restart the
905 The serial port has not been initialized None
machine or contact with the supplier
906 Failed to send command to serial port None
907 Failed to set parameters for serial port None
999 Port communication timeout None
hardware is normal
Software fault, please restart the
1004 Serial board data error None
1005 The serial port has not been initialized None
Failed to execute the serial board Software fault, please restart the
1006 None
command machine or contact with the supplier
1007 Failed to set the serial board parameter None
1012 Failed to get sensor status Check if the communication cable or None
Page 7 of 206
Status Code from

Code Manufacturer
Data returned from the sensor is hardware works normally
1013 None
wrong
Check corresponding cables or replace
1019 Sensor communication timeout None
the serial board
1021 Data command output error None
the serial board
Software fault, please contact with the
1022 Failed to get indicator status None
supplier
1023 Failed to set indicator status None
supplier
1024 Failed to get indicators status None
the serial board
Check the power of the serial board and
1029 Indicator communication timeout main communication cable or replace None
the serial board
1030 Failed to get infrared sensor status None
the serial board
Check the power of the serial board and
1039 Sensor communication timeout main communication cable or replace None
the serial board
1099 Port communication timeout None
hardware works normally
1.3 1100-1199 (NMD100 dispenser)

Status Probable Cause or Recommended Code from
Description
Code Action Manufacturer
1140 Recycle box almost full Clear the recycle box 44
Software error, please contact with the
1141 The data sent is invalid None
supplier
1. Software warning message, power
shutdown occurs during the
1142 No message of last transaction transaction, ignore; 65
2. If the problem occurs repeatedly,
please contact with the supplier
1143 Receiving command timeout 4E
Page 8 of 206

Description
1. Invalid note is found during the
note dispensing, ignore;
Notes have been recycled during the
1144 2. If the problem occurs repeatedly, 47
note dispensing transaction
please examine and repair the
equipment
1145 Too many notes requested 42
supplier
No note is found when retraction Notes have been taken away when 3C (only used
1146
timeout retracted, warning message, ignore in NMD100)
1147 Low level Replenish note 31
Notes have been recycled during the Invalid note is found during the note
1148 34
note dispensing transaction dispensing, ignore
Illegal command or command Software error, please contact with the
1149 38
sequence supplier
Check if cassette lock is loose or if NF
1150 Failed to pull the cassette out None
and NFC works abnormally
1151 Cassette empty Replenish note 32
Check if the cassette has been inserted
1152 Cassette not in position 3A
properly
Check if it is note diverter mechanism
1153 Note diverter fault 35
fault or related sensors fault
Failed to feed or too many notes Note feeder fault or incorrect note
1154 36
recycled in the transaction position
1155 Transmission verification error 37
supplier
No recycle box or it isn't inserted Check if the recycle box has been
1156 3F
properly inserted properly
Check if it is note transport mechanism 40(only used in
1157 Failed to transport the note
fault or related sensors fault NMD100)
1. Note transport fault or related
sensors fault;
41(only used in
1158 Failed to recycle the note 2. Recycle box shutter mechanism
NMD100)
fault; note diverter mechanism
fault or related sensors fault
Clear the note jammed in feed
1159 Note jam in feeder transport transport, and check note feeder 43
transport mechanism or note quality
Try to replace the cassette hopper, if the
1160 Cassette internal fault problem still remains, replace the 45
cassette
1161 Main motor fault Motor or pulse disk fault 46
Page 9 of 206

Description
1. Clean or replace the double note
detector;
1162 Double note detector fault 49
2. Check and repair the double note
detector devices
1163 Note feeder sensor fault Clean or replace the note feeder 4A
If it is needed to configure for the
1164 Dispenser shutter configuration fault dispenser again, please contact with the None
supplier
4D(only used
1165 Note remains at exit slot Check if the note is still at exit slot
in NMD100)
Clear the recycle box as soon as
1166 Recycle box full 51
possible
1. Exit transport mechanism fault;
1167 Exit slot sensor fault 2. Exit slot sensor fault, please clean 57
or replace it
The sensor is too dirty or covered by
1168 Internal sensor fault foreign matter, please clean or replace 5B
it
Dispenser internal communication Check if all cables are in good
1169 60
fault connection
Check if note quality and the guide rail
1170 Cassette hardware fault 61
setup is correct, or replace the cassette
1. Check if note jam in stacker;
2. Check if the stacker encoder works
62 (only used
1171 Stacker fault normally;
in NMD100)
3. Check is stacker motor is broken
down
Note feeder sensor needs to be The sensor is too dirty, clean or replace
1172 63
maintained it
1173 Communication timeout or error None
Check if the cassette ID coding is
1174 Cassette ID code error None
illegal
Clear the jammed note in note qualifier,
1175 Note jam in note qualifier (NQ) then 39
initialize the dispenser
Cassette not identified before
1176 supplier (please confirm the cassette 50
dispensing notes
ID before dispensing notes)
Page 10 of 206

Description
1177 Other errors supplier (check if the software setup is None
correct)
1. Check if not jam at the transport,
and clean the sensor; 68 (only used
1178 Note transport sensor fault
2. Transport sensor fault, please in NMD50)
replace it
Configuration file error, dispenser
1188 None
management module not found Software fault, please contact with the
Dispenser management module supplier
1189 None
authentication error
Dispense management module Please contact the providers to
1190 None
initialization error examine and repair the module
1191 Opening serial port error None
Serial port component initialization
1192 supplier None
error
1193 Returning NAK error program, if the problem still remains, None
contact with the supplier
1194 Failed to send command None
Command or command parameters
1195 None
error Software fault, please contact with the
1196 Format of data received error supplier None
1197 Length of data received error None
1198 Verification of data received error None
1199 Communication timeout None
Page 11 of 206
1.4 1200-1299 (OMRON card reader)

Description
Couldn’t release device Release the plate locked by
1216 None
automatically anti-stealing device manually
1221 Other errors Software fault, please contact with the None
1222 Response data package format error supplier None
Communication error (failed to send Check if the communication cable or
1223 None
data) hardware works normally
Command format error (command Software fault, please contact with the
1224 None
can not be identified) supplier
ACK answer signal hasn't been Check if the communication cable or
1225 None
received hardware is normal
Correct ACK isn't received (NAK or Software fault, please contact with the
1226 None
invalid data is received) supplier
1. Hardware error, please initialize
the card reader；
1227 FLASH program is damaged 70，72
2. If the problem still remains,
replace the card reader
Wait to be initialized after
1228 Initialize the card reader 71
downloading software
Memory card can not be verified
1229 89，8A
correctly Card error, ignore
1230 Verifying memory card error 47
The card is drawn out manually after
1231 Reading card error 4A
insertion, please initialize card reader
1232 No decryption key Please load the decryption key None
1. The user card is not a standard
card or is damaged, ignore；
1233 Written data is verified to be wrong 2. If the problem occurs repeatedly, None
card reader
1234 Card is ejected by force Card status warning, ignore None
1. The user card is not standard card
or is damaged, ignore;
1235 Data decoding error None
please repair the card reader
1237 Anti-fishing unit is locked up Please release the card 31
Card reader, the card is not inserted Card status warning (when inserting
1239 None
from the rear card from the rear), ignore
Page 12 of 206

Description
A command is given to move the
1240 card before releasing the IC card, None
supplier
software flow error
1241 Card is too long 20
1242 Card is too short 21
Card status warning, ignore
Card is moved manually in card
1243 32
reader
Card reader hardware fault, please
1244 Memory information is abnormal 33
Correct start sentinel (SS) is not
1245 None
detected while reading track
Correct end sentinel (ES) is not
1246 None
Correct vertical redundancy
1247 checking (VRC) is not detected 31
card or is damaged, ignore;
while reading track
Correct longitudinal redundancy
1248 checking (LRC) is not detected 43
while reading track
No encoding information is read
1249 44
while reading track
1250 No data is read while reading track 45
Other information is incorrect rather
1251 than (1244~1250) while reading 46
track
1252 Specified track can not be read 49
1253 detected in verification after writing 50
track 1. The user card is not a standard
Correct end sentinel (ES) is not card or is damaged, ignore;
1254 detected in verification after writing 2. If the problem occurs repeatedly, 51
track please repair the card reader
Correct vertical redundancy
1255 checking (VRC) is not detected in 52
verification after writing track
1256 checking (LRC) is not detected in 53
No information is read in 1. The user card is not a standard
1257 54
verification after writing track card or is damaged, ignore;
Page 13 of 206

Description
No data is read in verification after 2. If the problem occurs repeatedly,
1258 55
writing track please repair the card reader
Other information is incorrect other
1259 than (1253~1258) in verification 56
after reading track
The card is drawn out manually
1260 when it is re-inserted, swallowed or 60
retracted
Card insertion timeout, the card is
1261 61
not inserted within specified time User operation timeout, ignore
Card-out timeout, the card is not
1262 62
taken out within specified time
Card re-insertion timeout, the card is
1263 63
not retracted within specified time
The card is jammed at shutter during Initialize the card reader after taking
1264 64
initialization out the card
1265 Invalid card Illegal card, ignore None
Undefined command (the command
1266 00
inputted can not be identified) Software fault, please contact with the
1267 Command sequence error supplier 00
1268 Command parameter error 02
IC card data received overrun or
1269 timeout, the data length is over the Unsupported IC card, ignore 80
range defined by dynamic library
1270 IC card is short- circuit or illegal Illegal card, ignore 82
Failed to communicate with IC card
1271 (communication timeout or data 84
verification error) IC card error, ignore
IC card request to stop
1272 85
communication (for T=1)
Unsupported IC card
1273 (communication protocol is Unsupported IC card, ignore 87
unsupported)
IC card has received abnormal data
1274 or data block when executing IC card communication error, ignore 86
protocol of T=0 or T=1
ATR (answer to request) is not
1275 None
received after IC card is power-on
Invalid IC card, ignore
Communication protocol of IC card
1276 None
is not supported
Page 14 of 206

Description
IC card communication command is
1278 sent before receiving ATR, None
supplier
command sequence error
Upper application attempts to
1279 communicate with unsupported IC Invalid IC card, ignore None
card
1282 The track data inputted is null 03
supplier
Abnormal card or foreign matter may
1283 Card is jammed during transporting be inserted. Please initialize the card 10
reader after cleaning
There is foreign matter at shutter,
The shutter cannot be opened or
1284 please initialize the card reader after 11
closed normally
cleaning
1285 Sensor PD1，PD2，PD3 is abnormal 1. Initialize the card reader, 12
2. If initialization fails or this
1286 Motor is abnormal problem occurs repeatedly, please 13
repair the card reader
Card is drawn out by force from the
1287 Card status warning, ignore 14
rear
The card is jammed when it is
1288 Abnormal card or foreign matter may 15
re-inserted or retracted
be inserted. Please initialize the card
1289 reader after cleaning 16
swallowed
1. Initialize the card reader,
1290 Encoder is abnormal 17
problem occurs repeatedly, please
Initialize the card reader after
1291 Power-off 18
power-on
Non-initialization command is
1292 received after start-up or Please initialize the card reader 19
power-down
IC card contactor or relative sensor
1293 error; IC card fails to be pressed 81
problem occurs repeatedly, please
down or released
IC card is moved when it is pressed IC card has been moved, please
1294 88
down Initialize the card reader
1295 Micro switch SW1, SW2 error 1. Initialize the card reader, None
Page 15 of 206

Description
1296 Sensor PDI error problem occurs repeatedly, please None
1297 The card is swallowed many times Warning, ignore None
1. DSR signal line disconnected or
power failure, please initialize the
card reader;
1298 Invalid DSR signal None
2. If the problem still remains, please
check the communication circuit
and power supply
Operation timeout, no response data Check if the communication cable or
1299 None
is received hardware is normal
Page 16 of 206
1.5 1200-1299 (SANKYO card reader)

Description
1221 Other errors Software fault, please contact with the None
1222 Format of response packet error supplier None
Communication error (failed to send Check if the communication cable or
1223 None
data) hardware is normal
Command format error (command Software fault, please contact with the
1224 None
can not be identified) supplier
ACK answer signal hasn't been Check if the communication cable or
1225 None
received hardware is normal
Correct ACK isn't received (NAK or Software fault, please contact with the
1226 None
invalid data is received) supplier
1. Hardware error, please initialize
the card reader；
1227 FLASH program is damaged None
Wait to be initialized after
1228 Initialize the card reader None
downloading software
Memory card can not be verified
1229 None
correctly Card error, ignore
1230 Verifying memory card error None
The card is drawn out manually after
1231 Reading card error None
insertion, please initialize card reader
1232 No decryption key Please load the decryption key 06
card or is damaged, ignore；
1233 Written data is verified to be wrong 2. If the problem occurs repeatedly, 25, 29
card reader
1234 Card is ejected by force Card status warning, ignore 45
1. The user card is not standard
1235 Data decoding error 53
1236 Waiting to be initialized Please initialize the card reader 70
1237 Anti-fishing unit is locked up Please release the card 31
Hardware fault, please contact with
1238 Anti-fishing unit doesn't work 54
the supplier
Card reader, the card is not inserted Card status warning (when inserting
1239 1955
from the rear card from the rear), ignore
Page 17 of 206

Description
A command is given to move the
1240 card before releasing the IC card, 05
supplier
software flow error
1241 Card is too long 13
1242 Card is too short 14
Card status warning, ignore
Card is moved manually in card
1243 16
reader
Card reader hardware fault, please
1244 Memory information is abnormal 15
1245 26
Correct end sentinel (ES) is not
1246 27
Correct vertical redundancy checking
1247 (VRC) is not detected while reading 20
track
1248 checking (LRC) is not detected while 28
reading track
No encoding information is read
1249 24
while reading track
1250 No data is read while reading track 23
Other information is incorrect rather
1251 21
than (1244~1250) while reading track
1252 Specified track can not be read None
1253 detected in verification after writing None
track
Correct end sentinel (ES) is not card or is damaged, ignore;
1254 detected in verification after writing 2. If the problem occurs repeatedly, None
track please repair the card reader
Correct vertical redundancy checking
1255 (VRC) is not detected in verification None
after writing track
1256 checking (LRC) is not detected in None
No information is read in verification 1. The user card is not a standard
1257 None
after writing track card or is damaged, ignore;
1258 No data is read in verification after 22
Page 18 of 206

Description
writing track please repair the card reader
Other information is incorrect other
1259 than (1244~1250) in verification after None
reading track
The card is drawn out manually when
1260 it is re-inserted, swallowed or Card operation error, ignore 40
retracted
Card insertion timeout, the card is not
1261 None
inserted within specified time
User operation timeout
Card-out timeout, the card is not
1262 None
taken out within specified time
Card re-insertion timeout, the card is Operation timeout, please take out the
1263 None
not retracted within specified time card and initialize
The card is jammed at shutter during Initialize the card reader after taking
1264 None
initialization out the card
1265 Invalid card Illegal card, ignore None
Undefined command (the command
1266 00
inputted can not be identified) Software fault, please contact with the
1267 Command sequence error supplier 02
1268 Command parameter error 01,04
IC card data received overrun or
1269 timeout, the data length is over the Unsupported IC card, ignore None
range defined by dynamic library
1270 IC card is short- circuit or illegal Illegal card, ignore 60
Failed to communicate with IC card IC card error, ignore
1271 (communication timeout or data None
verification error)
1272 None
Failed to communicate with IC card
1271 (communication timeout or data None
verification error)
1272 None
Unsupported IC card（communication
1273 Unsupported IC card, ignore 62
protocol is unsupported）
IC card has received abnormal data
1274 or data block when executing IC card communication error, ignore None
protocol of T=0 or T=1
ATR (answer to request) is not
1275 Invalid IC card, ignore None
received after IC card is power-on
Page 19 of 206

Description
Communication protocol of IC card
1276 None
is not supported
IC card communication command is
1278 sent before receiving ATR, 65
supplier
command sequence error
Upper application attempts to
1279 communicate with unsupported IC Invalid IC card, ignore 66,69
card
1282 The track data inputted is null None
supplier
Abnormal card or foreign matter may
1283 Card is jammed during transporting be inserted. Please initialize the card 10
reader after cleaning
There is foreign matter at shutter,
The shutter cannot be opened or
1284 please initialize the card reader after 11
closed normally
cleaning
1285 Sensor PD1，PD2，PD3 is abnormal 1. Initialize the card reader, 12
1286 Motor is abnormal problem occurs repeatedly, 51
Card is drawn out by force from the
1287 Card status warning, ignore None
rear
1288 Abnormal card or foreign matter may 17
re-inserted or retracted
be inserted. Please initialize the card
1289 reader after cleaning None
swallowed
1290 Encoder is abnormal None
problem occurs repeatedly,
Initialize the card reader after
1291 Power-off 30
power-on
Non-initialization command is
1292 Please initialize the card reader None
received after start-up or power-down
IC card contactor or relative sensor
1293 error; IC card fails to be pressed 41
problem occurs repeatedly,
down or released
IC card is moved when it is pressed IC card has been moved, please
1294 None
down Initialize the card reader
1295 Micro switch SW1, SW2 error 1. Initialize the card reader, 18
Page 20 of 206

Description
1296 Sensor PDI error problem occurs repeatedly, 43
1297 The card is swallowed many times Warning, ignore 50
1. DSR signal line disconnected or
power failure, please initialize
the card reader;
1298 Invalid DSR signal 31
please check the communication
circuit and power supply
Operation timeout, no response data Check if the communication cable or
1299 None
is received hardware is normal
1.6 1200-1299 (CRT310 card reader)

Description
1241 Configuration file error Check the configuration file None
1242 Serial port initialization error Check if serial port is occupied None
1243 Failed to send the data Re-send the command None
Software fault, please contact
1244 Undefined command None
with the supplier
1245 Command sequence error None
with the supplier
1246 Parameter error None
with the supplier
1247 Command is restricted None
with the supplier
1248 ACK answer signal hasn't been received Re-send the command None
1249 The data received is wrong Re-send the command None
The card is not inserted in the proper
1250 Ignore None
position
1251 Failed to set card-in mode Re-send the command None
Shut down the machine, and
1260 Other errors (undefined error codes) None
The shutter of card reader is opened Shut down the machine, and
1261 None
illegally check if the shutter is jammed
1262 The voltage is over-limit re-connect the correct power None
supply
Page 21 of 206

Description
1263 Irregular card in card reader None
manually take the card out
1264 Failed to insert the card None
1267 Card exit failure None
1268 Failed to re-insert the card None
Check if the serial port setup is
1299 Card reader operation timeout correct, and if the communication None
cable is in well-contact
1.7 1300-1399 (Thermal, dot matrix receipt printer)

Status Code from
Code Manufacturer
Adjust the current limiting resistance to
1304 Position of black mark error improve the sensitivity of black mark , and None
check if the format of print paper is correct
1305 Cutter in reposition state Normal code None
1321 Other errors None
hardware works properly
Failed to send data to the serial Software fault, please contact with the
1322 None
port supplier
Upgrade FW version number is the
1323 Ignore None
same as the one in module.
1325 Paper low Replenish paper None
1326 Print data overrun the limit None

1327 Command error None
Printing width conflict with
1329 Software fault, please contact with the None
Left-margin
supplier
1330 Alignment setting error None
1332 Printer underline error None
1333 Top-margin setting error None
1334 Bottom-margin setting error None
1335 Paper empty setting error Software fault, please contact with the None
1336 Failed to read BMP file supplier None
Page 22 of 206
Status Code from

Code Manufacturer
The width of bitmap conflict with
1337 None
the left-margin
1338 Paper jam at exit slot Paper jam is detected at exit slot None
Mechanism fault, please check the
1339 Receipt is thrown away None
mechanism transmission
1340 Failed to insert character Software fault, please contact with the
1341 Failed to insert bar code supplier
1351 Fast feeding error None
mechanism transmission
Failed to allocate memory when Software fault, please contact with the
1352 None
calling print interface supplier
Mechanism fault, please check the cutter
transmission and check if the cutter is
1354 Cutter error None
jammed by foreign matter, if the cutter cable
and motor are in poor contact
1355 New-line error None
mechanical transmission
Please check the mechanical transmission,
1358 Cutter position error and check if the cutter is jammed by foreign None
matter
1359 RAM error Main control board error, please replace it None
1370 Paper empty Replenish paper None
1374 Thermal head is opened Put the thermal head in down position. None
1375 USB communication error Software fault, please contact with the None
1376 Failed to read configuration file supplier None
Please check the cutter transmission, and
1377 Cut from bottom-margin check if the cutter is jammed by foreign None
matter
Check if exit slot is jammed or recycling
1378 Retracting receipt error None
area is full
Communication or hardware fault, please
1379 Failed to get serial number check if communication cable or hardware is None
abnormal
Failed to get the printer type
1380 check if communication cable or hardware is None
number
abnormal
Paper jam or mechanical fault, please check
1381 Paper jam None
mechanical transmission
Page 23 of 206
Status Code from

Code Manufacturer
High temperature or hardware fault, please
1382 Print head over-heat lower the ambient temperature or replace the None
print head
1383 Failed to find firmware file Failed to find firmware for upgrade None
1384 Failed to open firmware file Software fault, please contact with supplier. None
1385 Version mismatch Software fault, please contact with supplier. None
1386 Failed to update firmware Hardware fault, please contact with supplier. None
Communication parameter or
1390 check if communication cable or hardware is None
communication initialization error
abnormal
1397 Failed to send data check if communication cable or hardware is None
abnormal
1398 The data received is wrong check if communication cable or hardware is None
abnormal
1399 Operation timeout None
hardware is abnormal
1.8 1300-1399 ( Seiko thermal receipt printer)

Status Code from
Code Manufacturer
Check if the communication cable or hardware
is in trouble
PC fails to communicate
1322 Software fault, please contact with the supplier None
with the printer
1325 Paper-low error Replenish the paper None
Print data overrun the
1326 None
limit
Software fault, please contact with the supplier
1329 Left-margin error None
1330 Alignment setting error None
1333 Top-margin setting error None
Bottom-margin setting
1334 Software fault, please contact with the supplier
error None
1335 Paper empty setting error
1336 Failed to read BMP file
None
1337 The width of bitmap error
Page 24 of 206
Status Code from

Code Manufacturer
Adjust the current limiting resistance of the print
1338 Black mark position error head to improve the detecting sensitivity, then None
check if the print paper is in correct format
1351 Fast feeding error Check the mechanical transmission None
Failed to allocate memory
1352 when call the print Software fault, please contact with the supplier None
interface
Check if the mechanical transmission and cutter
Failed to cut the paper at
1354 has foreign matter. Or check if the cutter cable is
black mark
in well-contact
1355 New-line error Check the mechanical transmission None
Black mark position error Adjust the current limiting resistance of the print
1357 head to improve the detecting sensitivity, then None
check if the print paper is in correct format
Check if the mechanical transmission and cutter
1358 Cutter position error None
has foreign matter
1359 RAM error Replace the control board. None
The printing pulse error The print head is jammed. Thus, please check if
1360 None
it is jammed by the paper or the color ribbon
Unclear printout The print head is dirty or jammed by the paper.
1361 None
Or there is not stylus in the stylus printer
1370 Paper empty Replenish paper None
1374 Thermal head is open Put the thermal head in down position None
USB communication
1375 None
error
Software error, please contact the providers
Failed to read
1376 None
configuration file
Abnormal voltage Check if the mechanical transmission and if the
1377 None
cutter has foreign matter
Abnormal voltage Check if the communication cable or hardware
1378 None
is abnormal
1379 Print head overheat Stop using the printer None
1380 Paper feed failure Check if the transport of the printer is jammed None
1381 Transport jam Clean out the jammed paper in the transport None
Failed to send the Check if the communication cable or hardware
1382 None
command is abnormal
Operation timeout Check if the communication cable or hardware
1399 None
is abnormal
Page 25 of 206
1.9 1400-1499 (Journal printer)

Status Code from
Code Manufacturer
hardware is normal
Failed to send data to the serial
port
supplier
1413 Parameters setting error None
FW versions for upgrade and of
1414 Ignore
module not consistent
None
1415 Other errors Check if the communication cable or
1416 Other errors hardware is normal
1421 File to write data to buffer file
Failed to process the data in buffer Software fault, please contact with the
1422
file supplier
1426 Failed to allocate the memory
1427 Failed to read BMP file
supplier
1428 The width of bitmap error
supplier
1429 Left-margin error
supplier
1441 Paper low error Replenish paper None
1. Communication is not stable, check the
communication cable;
1442 Data sent to printer error None
2. Control board fault (SRAM damaged),
please replace it
Communication command or control board
1443 Failed to clear the buffer fault (SRAM is damaged), please replace None
the control board
1444 Character interval setup error None
1445 Print data overrun the limit None
supplier
1447 Illegal command None
1448 Failed to set the print color None
Print head fault, please check and repair the
1449 New-line failure None
print head
Main control board fault, replace the main
1451 RAM error None
control board
Page 26 of 206
Status Code from

Code Manufacturer
Print head jam, please check if print head is
1452 Print pulse error None
jammed by ribbon or paper
1453 Paper empty error Replenish paper None
1454 Buffer printing failed Software fault, please contact with the None
1455 Data received is wrong supplier None
1456 Failed to move print head Print head fault, please repair it None
1457 Print head over-heat Print head fault, please repair it None
1458 Invalid new-line parameter None
supplier
1459 Paper jam None
Parameter setup of line interval is
1460 None
invalid Software fault, please contact with the
Parameter setup of character supplier
1461 None
interval is invalid
Parameter of feeding/returning
paper is invalid
supplier
1463 Bitmap format error None
Hardware fault, please contact with the
1464 Rolling paper error None
supplier
Format of the character string Software fault, please contact with the
1465 None
error supplier
1466 Reading configuration file error None
supplier
1467 allocating PC memory error None
supplier
1468 Head in/down level error Please check the thermal head None
1469 Alignment setup error None
supplier
1470 Printer is busy None
supplier
1471 Bitmap format is not set None
supplier
1472 Failed to find firmware file Failed to find firmware None
1473 Failed to open firmware file. Software fault, please contact with supplier. None
1474 Version mismatch Software fault, please contact with supplier. None
1475 Failed to update firmware Software fault, please contact with supplier. None
Page 27 of 206
Status Code from

Code Manufacturer
1476 Failed to erase flash Hardware fault, please contact with supplier. None
Error with reading and writing serial

1480 Hardware fault, please contact with supplier. None
number
1481 Serial number already set Software fault, please contact with supplier. None
1497 Failed to send data check if communication cable or hardware None
is normal
Communication parameter setup
1498 check if communication cable or hardware None
error
is normal
hardware is normal
1.10 1500-1599 (Invoice printer)

Status Code from
Code Manufacturer
1511 Other errors Check if the communication cable or None
1512 Failed to send data to the serial port hardware is abnormal; None
1545 Print data length is over-limit Software fault, please contact with the None
1546 Command error supplier None
Please check if the cutter is jammed or
1547 Cutter error the motor is in poor contact, and check None
the cutter and the cables
Please check the mechanical
1548 New line error None
transmission
1549 Configuration file parameter error None
supplier
No black mark on the receipt paper or
1551 Black mark position error receipt paper jam, please check the paper None
roll
Cutter sensor fault or cutter jam, please
1552 Cutter position error None
check the cutter
Main control board fault, please replace
1553 RAM error None
it
Print head jam, check if the ribbon or the
1554 Print pulse error None
paper is jammed
1555 Paper low Replenish paper None
Too many print contents, so please
1556 Print head over-heat None
reduce the contents
Page 28 of 206
Status Code from

Code Manufacturer
Paper jam in internal sensor, so please
1557 Printer internal error None
clean the jammed paper
Paper jam in external sensor, so please
1558 Printer external error None
clean the jammed paper
Illegal interval parameter, please contact
1560 Paper cutting interval error None
with the supplier
Illegal font parameter, please contact
1561 Font setup error None
with the supplier
Illegal width parameter, please contact
1562 Paper width setup error None
with the supplier
Illegal row space parameter, please
1563 Row space setup error None
Illegal word space parameter, please
1564 Word space setup error None
Illegal command parameter, please
Page 29 of 206
1.11 1800-1899 (Diagnostic unit)

Status Code from
Code Manufacturer
supplier
Sticky key is found when self-test, please
1821 Keypad error replace the keypad and do not press the None
key during self-test
Display screen or cable fault, check if
1822 Display fault the cable is in good connection, or None
replace the display screen
Font library chip or control board faulr,
1823 Display disorder characters or none None
replace the chip or control board
1825 Parameter error or over-length None
1826 Database access error None
1827 Maintenance initialization error None
1828 Keypad read format error None
supplier
1829 The parameter is too long None
1830 Port configuration error None
Configuration file error or
1831 None
non-existentence
1.12 1800-1899 (USB diagnostic unit)

Status Code from
Code Manufacturer
Font configuration file error or
1811 Check font configuration file None
non-existentence
Change the coordinate of start point
1812 Data discarded None
or reduce the size of bitmap
Sticky key is found when self-test, please
1821 Keypad fault replace the keypad or do not press the None
key during self-test
1825 Parameter error Software fault, please contact with the None
1828 Other errors supplier None
1829 The parameter is too long None
Communication port initialization
1830 Check communication configuration file None
error
Page 30 of 206
Status Code from

Code Manufacturer
1831 Memory request error Software fault, please contact with the None
1832 Failed to create DC supplier None
1833 Failed to create font Check font configuration file None
Check if the file is existent, or if it is a
1834 Failed to read bitmap file None
bitmap file
Kill the thread Commanager when
exiting from ATMC
1.13 1900-1999 (User keypad)

Status Code from
Code Manufacturer
1901 Unsupported parameter Software error, please contact the None
1902 PIN not inputted providers None
The file in hardware encryption card Hardware encryption card is illegal or is
1903 None
is invalid damaged, please replace it
No hardware encryption card or card
Failed to detect valid hardware
1904 damage, please insert or replace the card, None
encryption card
or examine and repair the hardware
Software error, please contact the
1905 Unsupported command None
providers
Hardware error, please contact the
1906 Control board or battery error None
providers
The data in hardware encryption card Hardware encryption card is illegal or
1907 None
or SAM is invalid damaged, please replace it
1908 No initialization None
Unsupported command in encryption
1909 providers None
state
Hardware encryption card or hardware
1910 Card operation failure fault, please replace the card or examine None
and repair the hardware
1911 MAP table error None
XOR checking character in command
1912 None
data package is incorrect Software error, please contact the
The data received can not be providers
1913 None
identified
1914 Failed to send ENQ None
Page 31 of 206
Status Code from

Code Manufacturer
When the times of illegal use of key
exceed safety limit, the key will be locked,
1915 Key locked None
please replace the hardware encryption
card
1916 Illegal command sequence None
providers
1917 Waiting for ACK response overtime None
Waiting for command response Software error, please contact the
1918 None
timeout providers
1. Illegal hardware encryption card is
illegal or is damaged, please replace it;
1920 Specified key non-existence None
2. Software error, please contact the
providers
Hardware encryption card is illegal or
1921 Authentication code error None
damaged, please replace it
Illegal use of hardware encryption card,
1922 Safety status does not meet condition None
please contact the providers
Invalid data in hardware encryption
1923 None
card Hardware encryption card is illegal or
Insufficient space in hardware damaged, please replace it
1924 None
encryption card
Incorrect hardware encryption card 1. Illegal hardware encryption card is
1925 None
command illegal or is damaged, please replace
it;
Incorrect hardware encryption card
1926 2. Software error, please contact the None
command type
providers
Illegal use of hardware encryption card,
Data requiring authentication is
1927 please use correct authentication data to None
incorrect
acquire corresponding right
Random number not gotten before Software error, please contact the
1928 None
external authentication providers
illegal or is damaged, please replace
Hardware encryption card command
1929 it; None
length error
2. Software error, please contact the
providers
Undefined error of hardware
1930 None
encryption card Hardware encryption card is illegal or
Invalid record in hardware damaged, please replace it
1931 None
encryption card
Page 32 of 206
Status Code from

Code Manufacturer
1932 Hardware encryption card locked None
damaged, please replace it
Data field parameter error in the illegal or is damaged, please replace
1933 command of hardware encryption it; None
card 2. Software error, please contact the
providers
The file in hardware encryption card
1934 None
is invalid
Invalid hardware encryption card
1935 damaged, please replace it None
status
1936 P1, P2 parameters incorrect None
Use condition does not meet Illegal use of hardware encryption card,
1937 None
requirement please contact the providers
1938 Authentication error None
Failed to write hardware encryption
1939 damaged, please replace it None
card
Unsupported function of hardware
1940 None
encryption card
1941 Command sending error None
providers
File type mismatch in hardware Hardware encryption card is illegal or
1942 None
encryption card damaged, please replace it
PIN length required in MAP table
1943 longer than actual PIN length None
inputted, or not in value range 4～12
1944 PIN length inputted less than 4 Software error, please contact the None
Parameter is void pointer or length providers
1945 None
error
The format of response data package
1946 None
received is incorrect
Sticky key in keyboard, position key
1948 Sticky key in keyboard according to returned data and troubleshoot None
hardware fault
Data which is ready to be read has
1950 None
wrong length Hardware encryption card is illegal or
The checking code desired is damaged, please replace it
1979 None
incorrect
Password checking incorrect, and the
1980～ Password incorrect, please input correct
password can be retried for 1～15 None
1994 password
times
Page 33 of 206
1.14 2000-2099 (Withdrawal shutter)

Status Code from
Code Manufacturer
1. Shutter jam, please clean it;

Shutter half-open, as a result, failed
2051 2. Sensor fault, replace the sensor board; None
to open the shutter
3. Motor fault, please replace it
1. Shutter jam, please remove the foreign

Shutter half-open, as a result, failed matter;
2052 None
to close the shutter 2. Sensor fault, replace the sensor board;
2053 Serial port parameter error Configuration file error, please check it None
1. Sensor fault, replace the sensor board;

2054 Other errors 2. Shutter control board fault, please None
replace it
1. Check if the shutter is jammed, if is,

Shutter closed fully, as a result, please remove the foreign matter;
2055 None
failed to open the shutter 2. Sensor fault, replace the sensor board;
1. Sensor fault, please replace it

Shutter state unknown, as a result,
2056 2. Shutter control board fault, please None
failed to open the shutter
replace it
1. Check if the shutter is jammed;

Shutter opened fully, as a result, 2. Sensor fault, please replace the sensor
2057 None
failed to close the shutter board;
Shutter state unknown, as a result,
2058 1. Sensor fault, replace the sensor board;
failed to close theshutter
2. Shutter control board fault, please None
2059 Shutter state unknown replace it
1. The communication cable is in poor

connection;
2060 Receiving data error None
2. The communication cable is
connected incorrectly
Failed to send data Software fault, please contact the

2061 None
providers
Page 34 of 206
Status Code from

Code Manufacturer
1. Check if the withdrawal shutter is
jammed
The shutter isn't closed. As a result,
2069 2. Sensor fault, please replace the sensor None
it fails to be moved slightly
board
The shutter is jammed and fails to be jammed
2070 closed. As a result, it fails to be 2. Sensor fault, please replace the sensor None
moved slightly board
The shutter control board is broken jammed
2071 down. As a result, the shutter fails to 2. Sensor fault, please replace the sensor None
be moved slightly board
Serial port command returning Check if the communication cable or

2099 None
timeout hardware works normally
1.15 2100-2199 (BIM2020 Cash deposit mechanism)

Description
998 Unsupported command, warn code
Genuine note is accepted by the module,
2100
normal code
2101 Fake note is accepted by the module
2102 Cassette nearly full Clean up the cassette (E56)
2103 Internal sensor 1 is dirty Clean the sensor (E11)
2112 The surface plate of NV is dirty Clean NV (E32)
2113 Level 1 warning of ambient light affect Eliminate the ambient light affect (E41)
2114 Level 2 warning of ambient light affect Eliminate the ambient light affect (E42)
Level 1 warning of magnetic Eliminate the ambient magnetic
2115 (E45)
interference interference
Page 35 of 206

Description
2116 (E46)
2117 (E47)
2118 Failed to open the exit slot Check if exit slot is jammed (E80)
2119 The last inquiry operation is incorrect Warning code, ignore (E81)
2120 Power-off after last inquiry Warning code, ignore (EF1)
There is note in the transport after
2121 Clean out the note in the transport (E00)
power-on.
The note is withdrawn after being
2122 Warning code, ignore (A01)
inserted
2124 Exit slot is not empty Warning code, ignore (E0F)
2125 Entrance slot is not empty Warning code, ignore (E10)
2126 Back-up battery start working Warning code, ignore (EF0)
2127 Stacker back-up battery start working Warning code, ignore (EF2)
2128 NV returns without any result Warning code, ignore (R01)
2129 Abnormal transport speed is detected Warning code, ignore (R10)
Strong light is found in module
2130 Warning code, ignore (R11)
detecting
Too much magnetic interference is
found in module detecting
Over-length note is found in module
detecting
2133 High-speed operation is detected Warning code, ignore (R21)
Dirty note or more than one note is
detected
2135 The note has not been checked by NV Warning code, ignore (R30)
2136 Unselected currency is detected Warning code, ignore (R31)
2137 Note genuineness test failure Warning code, ignore (R42)
2138 No note in BV Warning code, ignore
2139 No note in stacker Warning code, ignore
2140 No note in exit slot Warning code, ignore
Initialize the module. If initialization
2141 Failed to clean up the transport still fails, please contact with the (A10)
supplier
Note is jammed when is ready to enter
2142 still fails, please contact with the (E01)
the cassette
supplier
2143 Note is jammed while exiting still fails, please contact with the (E02)
supplier
Page 36 of 206

Description
Something is wrong while transporting
2144 still fails, please contact the (E03)
the note to the cassette
providers
2145 Transport system jam still fails, please contact with the (E04)
supplier
2146 Stacker jam still fails, please contact with the (E05)
supplier
2147 Internal sensor 1 fault still fails, please contact with the (E21)
supplier
supplier
supplier
Internal sensor 4 fault Initialize the module. If initialization
supplier
2151 still fails, please contact the (E25)
providers
supplier
supplier
supplier
supplier
2156 Failed to connect NV Check if NV cable is in well-contact (E30)
2157 NV hardware fault Re-connect NV (E31)
2158 NV initialization error still fails, please contact with the (E33)
supplier
Page 37 of 206

Description
Level 3 warning of ambient light affect;
2159 Eliminate the ambient light affect (E43)
sensor fault
Stacker communication fault Initialize the module. If initialization
supplier
2161 No power supply for the stacker still fails, please contact with the (E51)
supplier
2162 Stacker hardware fault still fails, please contact with the (E52)
supplier
2163 Module chip fault still fails, please contact with the (E53)
supplier
2164 The stacker is not locked well still fails, please contact with the (E54)
supplier
2165 Cassette full still fails, please contact with the (E55)
supplier
Clock is locked or broken down during Initialize the module. If initialization
2166 transporting still fails, please contact with the (E60)
supplier
Transport speed runs out the speed Initialize the module. If initialization
2167 (E61)
tolerance still fails, please contact thesupplier
2168 Transport system warning still fails, please contact with the (E62)
supplier
Something is wrong while transporting Initialize the module. If initialization
2169 the note to the cassette ('3') still fails, please contact with the
supplier
Something is wrong when the note exit Initialize the module. If initialization
2170 from BV ('4') still fails, please contact with the
supplier
Something is wrong while transporting Initialize the module. If initialization
2171 the note to the stacker ('5') still fails, please contact with the
supplier
Something is wrong when all of notes Initialize the module. If initialization
2172 exit from the stacker ('6') still fails, please contact with the
supplier
2173 Invalid parameter Check if the parameter is valid
Page 38 of 206

Description
2174 Other hardware or software faults Initialize the module
2175 Incorrect operation; all of notes exit Ignore （A20）
Incorrect operation; all of notes are
2176 Ignore （A21）
withdrawn at exit slot
2177 Incorrect operation at entrance slot Ignore （A22）
2191 Configuration file error Please contact with the supplier
2192 COMMANAGER error Please contact with the supplier
2193 Serial port operation failure Please contact with the supplier
2194 Failed to send the data Please contact with the supplier
2195 Failed to receive the data Please contact with the supplier
2196 Failed to check the data Please contact with the supplier
2197 The format of data received is wrong Please contact with the supplier
2198 The module is busy Please contact with the supplier
2199 Communication timeout Please contact with the supplier
Page 39 of 206
1.16 2100-2199 (BA-15 bill acceptor)

Description
998 Unsupported command, warning code None
Accepted banknote is inserted, normal

2100 None
code
Unaccepted banknote inserted, normal

2101 None
code
2102 Cashbox nearly full Ignore; or replace a cassette {E56}
2110 Note is cleared to cassette Warning code, ignore None
2111 Note is cleared to note exit slot Warning code, ignore None
2112 Note is cleared to escrow Warning code, ignore None
2122 Banknote is withdrawn after inserted Warning code, ignore None

Operation is incorrect; banknotes
2123 returned from LCD control board all Warning code, ignore None
error
2124 Exit slot not empty Warning code, take the note away {E0F}
2128 No result from NV Warning code, ignore None
More than one banknote inserted or
2134 Warning code, ignore None
banknote too dirty
2135 Banknote not identified Warning code, ignore None
2136 Denomination not selected Warning code, ignore None
2137 Genuineness test failed Warning code, ignore None
2138 Banknote not at BV Warning code, ignore None
2139 Banknote not at stacker Warning code, ignore None
2140 Banknote not at exit slot Warning code, ignore None
Initialize the machine; if
2141 Cleaning transport failed initialization failed, please contact None
with the supplier
Page 40 of 206

Description
Initialize the machine, if
Note jam and stacking failed when the
2142 initialization failed, remove the note {E01}
note is transported to cashbox
manually in power-off state
2143 Single note exit failure initialization failed, remove the note {E02}
2144 Note error when transported to cashbox initialization failed, please contact {E03}
with the supplier
Transport jam, failed to transport the
2145 initialization failed, remove the note {E04}
note to the stacker
1. Remove the note manually in
power-off state;
2. Check if the power cable is in
Internal jam, failed to transport the note
2146 good connection; {E05}
to the cassette
3. Check if the communication
cable which links upper and
lower unit is in good connection
1. Check if the NV100 exists;
2. Check if the power cable and
communication cable of NV100
2156 No communication with NV {E30}
are connected properly;
3. Check if the CF card is inserted
to NV100
NV100 initialization error, NV100 Wait a minute and the error will
2158 {E33}
startup disappear after the NV100 startup
2160 Stacker communication fault initialization failed, please contact {E50}
with the supplier
1. Check if the cashbox exists;
2. Check if the cashbox is in
position;
2164 Cashbox not locked or no cashbox {E54}
3. Check if the cashbox is locked;
4. Check if it is cashbox lock
sensor fault
Error occurs when banknote is
2169 initialization failed, please contact None
transported to cashbox
with the supplier
Page 41 of 206

Description
Error occurs when banknote exits from
BV
with the supplier
Error occurs when banknote transported
to stacker
with the supplier
Error occurs when banknote exits from
stacker
with the supplier
2173 Invalid parameters Check the parameter correctness None
2174 Other faults initialization failed, please contact None
with the supplier
First check if the machine is in
validation mode, then
1. Check if there is no lower unit
in cashbox assembly; if is, it is
normal to see S00 and S01 state
Transport system in standby state, not codes;
2175 {S00，S01}
receive banknote 2. Check if the power cable and
communication cable of
cashbox assembly are connected
properly;
3. Check if it is cashbox assembly
hardware fault
Cleaning the note in transport system is
2176 Ignore None
not done
2177 Note jam in transport system initialization failed, please contact None
with the supplier
2178 Entrance slot not empty warning Clean the note at entrance slot None
2179 Exit slot not empty warning Clean the note at entrance slot None
2180 The note is not aligned with the roller initialization failed, please contact None
with the supplier
2181 Hardware error initialization failed, please contact None
with the supplier
Page 42 of 206

Description
The module is not connected to cashbox
frame
with the supplier
2183 No cashbox IButton initialization failed, please contact None
with the supplier
2191 Configuration file error Please contact the providers None
2192 Commanager error Please contact the providers None
2193 Serial port operation error Please contact the providers None
2194 Failed to send data Please contact the providers None
2195 Failed to receive data Please contact the providers None
2196 Data verification error Please contact the providers None
2197 The format of data received is wrong Please contact the providers None
2198 Module busy Please contact the providers None
2199 Communication timeout Please contact the providers None
Page 43 of 206
1.17 2400-2499 (Deposit shutter)

Status Code from
Code Manufacturer
Sensor foreign object fault, needs clean

2410 Clean the sensor None
or replacement
The shutter failed to open since it's

2420 None
locked
The shutter failed to close since it's

2421 None
locked
The shutter is half-opened since it's

2422 None
locked 1. Shutter is jammed, check if there is
The shutter state is unknown since it's foreign object at shutter;
2423 2. Position sensor fault, check if the None
locked
position sensor is covered by
The shutter is closed since it is
2424 foreign object None
unlocked
The shutter is half-opened since it is
2425 None
unlocked
The shutter is opened since it is
2426 None
unlocked
The shutter state is unknown since it
2427 None
is unlocked
2428 Motor is blocked or sensor fault

Check the sensor and the mechanism
2429 Foreign matter at the shutter
connection;
2431 The data received is wrong None
2. The communication cable is
connected incorrectly
connection;
2. Software fault, please contact with
the supplier
2433 Serial port parameter error Please check the configuration file None
2434 Sending data error None
supplier
2435 Invalid parameter None
supplier
Page 44 of 206
Status Code from

Code Manufacturer
hardware is normal
1.18 2900-2999 (UPS)

Status Code from
Code Manufacturer
2906 Normal code Ignore None
2916 Bypass power supply Ignore None
2918 Inverter mode Ignore None
2919 Inverter mode (for on-line UPS) Ignore None
2920 Self-test Ignore None
2925 Power on Ignore None
2926 Power off Ignore None
2939 Battery voltage under normal level Check to restore the mains None
2940 Main supply beyond the upper limit Check to restore the mains None
2941 Bypass voltage beyond normal level Check to restore the mains None
2943 Main supply over-limit Check to restore the mains None
2944 Frequency over-limit Check to restore the mains None
UPS fault, please contact with the

2945 Rectifier fault None
supplier
2946 Inverter fault None
supplier
2947 Charger fault None
supplier
2948 Battery fault None
supplier
Check the loads, if necessary, remove
2949 Overload some; or check if the load is in short None
circuit
2950 Too high temperature Restart the UPS after a while None
Check the communication cable and
2963 Communication error None
port parameters
Check the communication cable, port
parameters or COM component
Page 45 of 206
1.19 3000-3099 (ADVANTECH embedded industrial PC GPIO)

Description
The parameter of control software
3021 Parameter error is wrong. Please contact the None
providers to solve the problem
3022 GPIO main board error Please check the configuration file None
3023 IO configuration error GRGBankingGPIOCfg.ini None
Software error, please contact
3024 Failed to create the thread None
with the supplier
Release the process that occupy
3025 The equipment is occupied None
GPIO
3041 Incomplete components Replenish the components
3042 Haven't initilized yet None
with the supplier
with the supplier
Check if the driver installation is
3044 Failed to call the components None
complete
3045 Software fault None
with the supplier
with the supplier
Check the configuration file, then
3047 CPU and the driver program mismatch None
update the driver
Page 46 of 206
1.20 3300-3399 (Contactless IC card reader, coin cassette)

Description
Card is not in read/write area, so
please put the card in that area
3301 Failed to find TYPEB card None
Antenna circuit fault, please replace
the antenna board or RF board
3302 Failed to select TYPEB card None
3303 Failed to find TYPEA card None
Card is removed from the read/write
area during operation, ignore
3304 TYPEA card anti-collision failure None
3305 Failed to find 080 card None
3306 Failed to select 080 card None
3307 Failed to find the card None
Card is not in or far away from
3313 Failed to select TYPEB card read/write area, so please put the card None
in that area
Password error, replace related SAM
3314 020 card validating password failure None
card
3315 020 card read failure None
3316 020 card write failure None
3317 Failed to stop 020 card operation None
Software parameter transport error,
3318 Parameters error None
Page 47 of 206

Description
3319 No power to SAM card Please power the SAM card None
There is no SAM card in card base,
3320 No SAM card, power-on failure None
please insert it
SAM card is damaged, please replace
it;
3321 No response from SAM card None
Communication rate incorrect,
replace the SAM card
Communication protocol is not T=0,
replace the SAM card；
3322 Non T=0 card None
Communication rate incorrect,
SAM card is damaged, please replace
No ATR returned after powering the it；
3323 None
SAM card Communication rate incorrect,
Card is not in or far away from
3330 TYPEA card selection failure read/write area, so please put the card None
in that area
Failed to download ke for TYPEA Illegal key parameters, please replace
3331 None
card software or contact with the supplier
Failed to download ke for TYPEA Illegal key parameters, please replace
3331 None
card software or contact with the supplier
Card wallet format illegal, replace or
3332 TYPEA card verification error None
initialize the card
Password error, replace related SAM
3333 TYPEA card authentication failure None
card
3334 TYPEA card read failure Card is removed from the read/write None
3335 TYPEA card write failure area during operation, ignore None
3336 TYPEA card value increment failure None
Illegal card wallet format, please
replace or initialize the card
3337 TYPEA card value decrement failure None
Illegal card wallet format, please
replace or initialize the card
Sector number over-limit, please
3338 TYPEA card sector number error None
Software error, please contact with None
3339 TYPEA card verification mode error
the supplier None
3340 TYPEA key error Replace the key None
Page 48 of 206

Description
3341 TYPEA without right Right limited None
3342 TYPEA value error Data format error, initialize the card None
RF card reader, 080 card Key error or card damaged, replace
3345 None
authentication error the card
Card is not in read/write area, please
3346 080 card read failure None
put the card in that area
Card is not in read/write area, please
3347 080 card write failure None
put the card in that area
Data error or card is not in read/write
3348 080 card value read failure None
area, please put the card in that area
3349 080 card value write failure None
3350 080 card value increment failure None
3351 080 card value decrement failure Data error or card is not in read/write None
080 common purse value decrement area, please put the card in that area
3352 None
failure
3353 080 commit failure None
Please replace software or contact
3356 The command is too long None
with the supplier
Replace the firmware or contact the
3357 Unidentified errors None
providers
Undefined command or command
3358 Command error with illegal data, please replace the None
software or contact with the supplier
SAM card is damaged or illegal,
3359 SAM card operation error please replace the card or contact with
the supplier
Failed to select the file, key or file
3360 please replace the card or contact with
checking error
the supplier
3361 SAM card authentication error please replace the card or contact with
the supplier
3362 SAM card non-safety please replace the card or contact with
the supplier
3363 The key is locked please replace the card or contact with
the supplier
3364 SAM card cannot find the file please replace the card or contact with
the supplier
Page 49 of 206

Description
3365 SAM card cannot find the record please replace the card or contact with
the supplier
3366 Invalid MAC please replace the card or contact with
the supplier
3367 Unsupported key index please replace the card or contact with
the supplier
3388 Failed to read file (binary file) File is damaged, please check None
3389 File is too big File is too big, please check None
File non-existence or file name error,
3390 Failed to open file None
please check
3391 Equipment configuration error Check the configuration file None
IC card base or CPU board fault,
3392 Failed to eject the card None
replace the card base or CPU board
Communication port error, please
3394 NAK received, data sent error replace software or contact with the None
supplier
Communication line is interfered,
3395 Data received error None
check the communication line
Memory lack, check the memory or
3396 ENQ sending error None
Memory lack, check the memory or
Thread Commanager is not killed
3397 Command sending error None
when exiting from application, please
kill the thread Commanager before
exiting
Communication line is interfered or
3398 Waiting ACK timeout interrupted, check the communication None
line
Communication line is interrupted,
3399 Waiting response timeout None
check the communication line
1.21 3400-3499 (Envelope deposit unit)

Description
3421 Envelop already exist Error occurs during transaction None
Page 50 of 206
Empty envelopes in transport are

3424 Please replenish envelopes None
nearly used up
3425 The envelop is ejected Error occurs during transaction None
3426 Transaction is canceled Error occurs during transaction None
supplier
3453 Equipment is in transaction state None
3454 None
Returned data verification error
3455 None
3456 Invalid requesting command None
3459 Serial port operation error None
Check if the ribbon is installed
3478 Printer ribbon abnormal 24
properly
Check if the envelopes are placed
properly; if necessary, mechanically
3479 Failed to feed envelope 02
adjust the feeding clearance according
to related instructions
Envelope store operation abnormal Check if storing is abnormal, and
3480 03
or cashbox full clear the cashbox
3481 Envelope is too short Check if there is envelope of 05
3482 Envelope is too long abnormal size in transport 06
Check if the operation is normal, and
3483 Envelope feeding error 07
if the envelope is jammed
Software fault, please contact with
3484 Abnormal data received 08
the supplier
3485 Command sequence error 09
the supplier
Check if the print assembly is in
3486 Print position error 0A
proper position
3487 Cashbox abnormal Check if the cashbox is in position 0C
1. Check if the envelope is jammed
in transport, remove the jammed
Sending envelope from the transport
3488 envelope; 0D
error
2. Sensors in transport fault, clean
or replace the sensors
1. Check if the shutter is jammed by
foreign matter,if is, please
3489 Shutter error remove them; 0F
2. Shutter sensor fault, replace the
sensor
Page 51 of 206
1. Check if the envelope is jammed

in transport, remove the jammed
No envelope (envelope store
3491 envelope; 12
command)
2. Sensors in transport fault, clean
or replace the sensors
1. Check if the foreign matter is
jammed in transport, if is, please
3492 Over-current motor remove them; 13
2. Control board fault, please
Control board fault, please contact
3493 Flash–ROM erasing/writing error 14
with the supplier
Internal sensors fault, clean or replace
3498 Internal sensors error 23
the sensors
3499 Communication abnormal None
Page 52 of 206
1.22 3500-3599 (FUJITSU passbook printer)

Description
3500 Passbook printer works properly Normal code None
3501 Passbook in the printer Normal code None
3502 Print firmware at the entry Normal code None
3503 Print firmware non-existence Normal code None
3504 Print firmware in the stacker Normal code None
Normal code, page turning is
3505 Print firmware at the last printable line None
needed
3506 Print firmware at the last printable line Normal code, ignore None
3520 No firmware Insert the passbook None
3521 Invalid firmware format Check the passbook None
3522 Page error Re-send the command None
Magnetic stripe blank, which happen
3523 Check the passbook None
when the data cannot be read
3524 Unsupported track number Re-send the command None
3525 Buffer full Wait or clear the buffer area None
Invalid parameter; over-length data or
3526 Input the correct parameter again None
parameter
3527 Command sequence error Re-send the command None
providers
3529 The printer busy Wait or clear printing None
3530 Failed to send the print data Re-send the command None
The print content overrun the firmware
3531 Re-send the command None
limit
3532 Receive illegal data Re-send the command None
3533 The passbook is ready to be withdrawn Withdraw the passbook None
3550 COM communication error Re-send the command None
The desired firmware format hasn't been
3551 Check the configuration file None
found
The machine is off-line and ready to
3552 Make the machine on-line None
execute the command
3553 Recycling box full Clean up the recycling box None
3554 Shutter operation failure Initialization None
3555 Firmware page turning failure Initialization None
3556 Passbook jam Initialization None
Checking error while reading the Take the passbook back, then
3557 None
magnetic strip re-send the command
3558 Mechanical transmission error Initialization None
3599 Operation timeout Initialization None
Page 53 of 206
1.23 3700-4199 (HCM)

Description
{0x81,0x01,0x00~05,0
x00,'*',0x00,0x00}
3721 Notes remained in entry slot Ignore
{0x81,0x02,0x00~0x0
F,0x00,'*',0x00,0x00}
{0x82,0x18,'*',0x30,0
x31,0x00,0x00}
{0x82,0x18,'*',0x30,0
x42,0x00,0x00}
{0x82,0x18,'*',0x32,0
Note transporting during x31~0x39,0x00,0x00}
3722 Ignore
initialization {0x82,0x18,'*',0x32,0
x41~0x42,0x00,0x00}
{0x82,0x18,'*',0x32,0
x44~0x46,0x00,0x00}
{0x82,0x18,'*',0x33,0
x32~0x35,0x00,0x00}
{0x82,0x1B,0x01~0x0
2,0x00,'*',0x00,0x00}
{0x82,0x1C,0x01,0x0
1~0x02,'*',0x00,0x00}
3723 Notes remain in entry slot Ignore
{0x82,0x1C,0x02,0x0
0~0x02,'*',0x00,0x00}
{0x82,0x1C,0x03~0x0
4,0x00,'*',0x00,0x00}
{0x82,0x1C,0x05~0x0
8,0x00,'*',0x00,0x00}
{0x82,0x1D,0x01,0x0
3725 Notes remain in escrow area Ignore
0,'*',0x00,0x00}
{0x82,0x1E,0x00,0x0
0,0x00,0x00,0x00}
{0x82,0x1F,0x00,0x00
3727 Notes in RJSD Ignore
,0x00,0x00,0x00}
{0x82,0x20,0x00,0x0
3728 Notes remain in stacker Ignore
0,0x00,0x00,0x00}
The movement of damper in entry {0x82,0x40,0x01,0x00
3729 Check if entry slot is abnormal
slot is timeout ,0x00,0x00,0x00}
Page 54 of 206

Description
{0x83,0x02,0x01,0x00
3730 Note in entry slot Load notes correctly
,'*',0x00,0x00}
The note is not in position in entry {0x83,0x02,0x02,0x0
3731 Load notes correctly
slot 0,'*',0x00,0x00}
{0x83,0x02,0x04,0x0
3732 Note in entry slot Load notes correctly
0,'*',0x00,0x00}
The note is not in position in entry {0x83,0x02,0x07,0x0
3733 Load notes correctly
slot 0,'*',0x00,0x00}
Check if the slot shutter works
Entry slot shutter is in abnormal {0x83,0x05,0x05,0x3
3734 normally, e.g. if the sensor is
status 0,0x30,0x00,0x00}
dirty or damaged
{0x83,0x05,0x05,0x3
3735 Failed to close entry slot shutter Check the shutter
4,0x30,0x00,0x00}
Hands or notes are in entry slot after {0x83,0x05,0x05,0x3
3736 Remove the hands or notes
shutter closing 5,0x30,0x00,0x00}
After closing the entry slot shutter, {0x83,0x05,0x05,0x3
3737 Turn the unit off then on
it is moved incorrect position 6,'*',0x00,0x00}
Check if the slot works
The shutter of entry slot is in {0x83,0x05,0x06,0x3
3738 normally, e.g. if the sensor is
abnormal status 0,0x30,0x00,0x00}
dirty
Failed to open the shutter of entry {0x83,0x05,0x06,0x31
slot ,0x31,0x00,0x00}
3739 Check the shutter {0x83,0x05,0x06,0x32

,'*',0x00,0x00}
{0x83,0x05,0x06,0x34
,0x30,0x00,0x00}
Front/rear shutter of lower unit is
{0x83,0x07,0x00,0x0
3740 opened while executing "Read info" Re-store the shutter
0,'*',0x00,0x00}
command
{0x84,0x01~0x06,0x0
3741 No note in entry slot Ignore 0,0x00,0x00,0x00,0x0
0}
{0x85,0x01,0x00,0x0
3742 The notes deposited are over-limit Take out the extra notes
0,0x00,0x00,0x00}
{0x86,0x02,0x00,0x0
3743 The notes rejected are over-limit Take out the notes rejected
0,0x00,0x00,0x00}
Page 55 of 206

Description
{0x87,0x01,0x00,0x00
,0x00,0x00,0x00}
The notes in entry slot are taken Check if illegal operation or {0x87,0x02,0x00,0x00
3744
away forcefully malicious attack ,0x00,0x00,0x00}
{0x87,0x04,0x00,0x00
,0x00,0x00,0x00}
{0x88,0x01~0x0A,'*',
Check if foreign matter jams are
0x00,0x00,0x00,0x00}
3745 Failed to feed the notes in the transport or CS pick roller
{0x88,0x20,0x02~0x0
is aged
8,0x00,'*',0x00,0x00}
Electronic combination lock is in {0x8d,0x01,0x00,'*','

3746 Check the lock
abnormal status *',0x00,0x00}
Amount of notes in entry slot {0x8E,0x01,0x00,0x0
3747 Input the notes by several times
over-limit 0,0x00,0x00,0x00}
It may be caused by depositing {0x8F,0x01,0x00,0x00
3748 Note reject during counting
unqualified note, just ignore ,0x00,0x00,0x00}
The transport belt which is used to {0x92,0x01,0x00,0x0
3749 Check the belt
tie the notes moves to the end 0,0x00,0x00,0x00}
Check if the notes are rejected to {0x93,'*',0x00,0x00,0
3750 Failed to feed notes
feed in x00,0x00,0x00}
The unit is not in position, and the
Push the unit in position and { {0x83,0x08,0x00,0
3751 shutter of upper reject bin
lock URJB x01,'*',0x00,0x00}
（URJB ） is unlocked
"Retract Slot" is executed after {0x83,0x05,0x07,0x0
3752
shutter closing failure, then the 0,0x00,0x00,0x00}
Retract the note then do nothing
shutter is closed {0x83,0x05,0x08,0x0
3753
0,0x00,0x00,0x00}
3754 Downloading the firmware program Updating, please wait... None
Hardware version is not the same as
3755 No need to update None
the downloaded one
3771 Other error Communication or hardware None
3772 Data sending error fault, please check None
communication configurations,
3773 Data receiving timeout None
cables or hardware devices
3774 Format error of data packet received Software fault, please contact None
3775 Command error the providers None
3776 Unit busy error Re-initialize the unit None
Page 56 of 206

Description
3777 Data link error Communication or hardware None
fault, please check
3778 Waiting for command timeout communication configurations, None
Amount of note withdrawal is not
3779 consistent with that of dispense in Count the note amount None
each cassette
Communication or hardware
fault, please check
3780 Serial port operation error None
3781 Abnormal operation Re-initialize the unit None
The info after initialization is
3782 different from that gotten by the Software fault, please contact
None
unit the providers
3783 Log file error
fault, please check
3784 Serial port parameter setup error
Turn the unit off then on, if the
problem still remains, please
Sensor or motors of the unit work
3790 refer to the manual and check 4******，501****
abnormally; retry after restarting
the corresponding sensors or
motors
Shut down the shutter and
3791 BN is not shut down “51101**”
re-initialize it
Front shutter of lower unit is Close the shutter and re-initialize
3792 “51102**”
opened it
The stacker is not closed firmly or Close the stacker then
3793 51103**，59641*0
in abnormal status re-initialize
The transport belt which is used to
3794 Check the belt “51104**”
tie the notes moves to the end
3795 Notes remain in the stacker Clear the notes "51105**"
Close the shutter and re-initialize
3796 Rear shutter of lower unit is opened "51106**"
it
3797 Upper unit is pulled out Restore the unit and re-initialize "51107**"
3798 Lower unit is pulled out Restore the unit and re-initialize "51108**"
3799 The assembly is pulled out while Restore the assembly and "51111*0"
3800 operation re-initialize "51112*0"
Page 57 of 206

Description
Front shutter of lower unit is
3801 Close the shutter and re-initialize "5111300"
opened
it
3802 Rear shutter of lower unit is opened "5111400"
The transport in stacker is not ready

Restore the transport and
3803 for initialization when "Ready for 5120200
re-initialize it
next transaction"
Illegal nation code is gotten while Software fault, please contact
3804 "51301**"
executing "Initialization" command the providers
3805 Failed to read cassette memory Initialize the unit "51302**"
Cassette type is not the same as that
3806 Re-set cassette or replace it 51303**，5163***
set in "Initialize Setting" command
Note denomination info recorded is
3807 not the same as that set in Re-set cassette "51304**"
"Initialization" command
"Note denomination" is incorrectly
3808 set, corresponding cassette cannot "51305**"
the providers
be found
3809 Deposit box is full Clean the box "51306**"
No reject box is set while executing
3810 "51307**"
"Frame type" and "Cassette type"
with the providers
3811 parameter conflict while executing 513090*
"Initialize Setting" command
"Note denomination" of recycling
3812 cassette is not set while executing 5130A0*
Notes in the same denomination are
with the provider
dispensed from different cassettes
3813 5130B0*
while executing "Dispense"
command
"Cassette type" and "Cassette
operation" parameter conflict while
3814 5130C0*
executing "Initialize Setting"
command
"Cassette operation" parameter Software fault, please contact
3815 error while executing "Initialize with the provider 5130D0*
Setting" command
"Info code" parameter error while
3816 executing "Read denomination 5130E0*
definition"
3817 Cassette is not in position or doesn’t Push the cassette into position 5130F
Page 58 of 206

Description
connect properly
3818 Recycle and reject boxes repetition "5131000"
the providers
3819 No reject box is set in the command "51311**"
the providers
The shutter of entry slot CS is
Close the CS shutter and
3820 opened while executing the 514010*，514020*
re-initialize
command
The note is taken away suddenly
3821 "51410**"
when is ready to be inputted
Illegal operation, please
The note in entry slot is ready to be
re-initialize
3822 counted, while it is taken away "5142***"
suddenly
The shutter in entry slot is opened
3823 Close the shutter "5143000"
with force
3824 Note jam in entry slot Clear the jam "51501**"
Restore cassette and re-initialize
3825 Cassette 1 position error "51621**"
it
it
it
it
it
The damper in entry slot is in
3830 note-retract status, and note in Clear the notes in entry slot "518020*"
dispense position
3831 Note jam in stacker "5200***"
Clear the jam
3832 Note jam in stacker "5201***"
Transport belt of the stacker is
3833 Replace the TS belt 5202000
damaged
5210***，5214***，
3834
5215***
3835 Note jam in entry slot Clear the jam "5211***"
3836 "5212***"
3837 "5213***"
3838 Note jam in entry slot of cassette 1 Clean the slot 522110*
Page 59 of 206

Description
Note jam in entry slot of cassette 2
3839 Clean the slot 522120*
Note jam between entry slot CS and
3848 Clear note jam 5240*00
diverting switch of the stacker TS
Note jam in cash-reject position of
3849 Clear note jam 53101**
entry slot CS
3850 Note jam in cassette 1 Clear note jam 53103**
3855 Note jam in transport Clear note jam 532****
3856 Note jam in transport Clear note jam "534****"
Overlong or short note is detected 5350100，5350200，
while dispensing 53503**，5350400，
3857
Check if note jam in entry slot; 53505**，53506**，
clear it if jam 535070*，5350800
No notes in CS 5360***，5361***，
3858
5362***，537**00
Shutter in entry slot is in error status
3859 5410***
or cannot be opened
Check the shutter
Shutter in entry slot is in error status
3860 5420***
or cannot be closed
Incorrect or unacceptable Software fault, please contact
3861 "571****"
commands are received the providers
Page 60 of 206

Description
The commands which cannot be
3862 executed are sent while unit "572****"
the providers
initialization
3863 NV error Check NV "574****"
3864 Cassette coding error 578****
The cassette specified doesn’t exist,

3865 or incorrect cassette memory, or 578****
cassette coding error Software fault, please contact
Commands besides "Return the with the provider
3866 rejected notes" are received when 57A07**
rejected note in entry slot
3867 Command sent cannot be executed "57D****"
3868 Instable power supply of the unit Check the power supply 57FFFFF
Check if notes jam in CS, TS,

3869 Note transporting timeout 585*100
cassettes and clear them if have.
3870 NV hardware work abnormally. Please check NV inside 593****，5940***

Transport motor or coding unit in
3871 "5941***"
NV work abnormally
Hardware clock works abnormally
3872 Repair NV "5942***"
while note calibration
NV has received incorrect
3873 "5943***"
command or works abnormally
Counting module of sensor in NV Initialize the unit; replace it if 5944***，5945***，

3874
works abnormally still unsolved 5946***，5947***
3875 Note transporting abnormally Clear note jam in transport "595****"
Transport motor M001 of upper unit

3876 "5960***"
works abnormally
Check if note jam, if is, clear it
Transport motor M004 of upper unit
3877 "5961***"
works abnormally
Note jam is detected in stacker
3878 "5964000"
before executing the command
Note jam is detected in stacker whil
3879 "5964200"
executing the command
Clean the stacker
Note jam is detected in stacker after
3880 "5964300"
executing the command
59644**，5964500，
3881 Note jam in stacker
5964600，5964700
Page 61 of 206

Description
Motor M201 and M202 of transport 59648*0，59649*0，
belt work abnormally 5964A*0，5964B*0，
3882 Clean the stacker
5964C*0，5964D*0，
5964E*0，5964F*0
Foreign matter is detected in
transport which the note is not 5970***，5972***，
3883 Clear the foreign matter
allowed to pass during command 5973***
execution
Amounts of note withdrawn and
Check if note jam and count the 5330900，5330A00，
3884 deposited are not consistent in
notes 598****
various modules
More than 30 notes are
Check if cassette setting or type
3885 continuously rejected during 5991A**
of note deposited is correct
withdrawal
Check if cassette setup or type of

3886 More than 100 notes are rejected 5991B00
note deposited is correct
No note is detected during Check if note jam in entry slot or

3887 5992***
transporting stacker
3888 "59B03**"
Retract box is full Clear the notes
3889 "59B04**"
3890 Cassette 1 is full Clear notes 59B0700
3893 Cassette 4 is full Clear notes 59B0A00
3894 Cassette 5 is full Clear notes 59B0B00
Illegal parameter set-up, withdrawal Software fault, please contact

3895 "59B3100"
amount is 0 the providers
3896 Cassette is empty Replenish notes "59B41**"

3897 Withdrawal amount over-limit "59B6100"
the providers
Illegal parameter of withdrawal
command, the notes withdrawn are
3898 5A142**，5A143**
more than 200 which is the limit
amount
Note position error and transport
3899 Clean the entry slot 5A141**，5A151**
status abnormally in entry slot
3900 Note skew in entry slot "5A151**"
Page 62 of 206

Description
3901 Note position error in entry slot "5A152**"
3902 "5A153**"
Note jam in entry slot
3903 "5A154**"
3904 Note position error in entry slot Clean the entry slot "5A155**"
3905 Note feeder pulley and motro M102 Check the M102 and S143 "5A156**"
and sensor S143 work abnormally
3906 "5A157**"
Note jam while dispensering
3907 "5A158**"
3908 Note feeding failure "5A159**"
3909 Note jam while note feeding Clean the entry slot "5A15A**"
Note feeding timeout and no note is
3910 "5A15B**"
detected
3911 Note jam in entry slot shutter 518110*，5A15C**
Sensor 143 and driver motor M102
3912 of cassette entry slot work Check the M102 and S143 "5A15D**"
abnormally
3913 Driver motor M102 of cassette "5A15E**"
Check the M102
3914 entry slot works abnormally "5A15F**"
The forward-movement of platen in
entry slot is timeout, motor M103
3915 "5A166**"
and sensors S131, S133 and S134
work abnormally Check the platen, M103, S131,
The backward-movement of platen S133 and S134
in entry slot is timeout, motor M103
3916 "5A167**"
work abnormally
Driver motor M103 of note feeder Clean entry slot and check the "5A16E**"
3917
in entry slot work abnormally M103
Driver motor M103 of note feeder
3918 in entry slot works at abnormal Check the M103 "5A16F**"
speed
Note feeder in entry slot does not Clean entry slot and check the
3919 "5A173**"
work relevant parts
Sensor 132 and driver motor M104
3920 of note feeder in entry slot work Check the M101 and S132 "5A174**"
abnormally
Driver motor M104 of note feeder
Clean entry slot and check the
3921 in entry slot works at abnormal "5A176**"
relevant parts
speed
Page 63 of 206

Description
3922 Driver motor M104 of note feeder "5A17E**"
Check the M104
3923 in entry slot works abnormally "5A17F**"
Error position of the push plate in 51204**，5A16A**，
3924
entry slot 5A180**
Check the push plate
The push plate in entry slot is at the
3925 5A182*0
front end
The forward-movement of platen in
entry slot is timeout, motor M104
3926 "5A186**"
work abnormally Check the platen, M104, S134,
The backward-movement of platen S135 and S136
in entry slot is timeout, motor M104
3927 "5A187**"
work abnormally
3928 Driver M104 of cassette 1 platen "5A18E**"
Check the platen and M104
3929 works abnormally "5A18F**"
3930 Note jam in cassette 1 entry slot Clear the jam "5A312**"
Note feeder in cassette 1 works
3931 Check the feeder "5A313**"
abnormally
Driver motor M402 of cassette 1
3932 and the sensor S414 works Check M502 and S414 "5A314**"
abnormally
Driver M402 of cassette 1 note Check if there is some foreign
3933 feeder works at abnormal speed "5A316**"
things in the M402
3934 Driver M402 of cassette 1 note "5A31E**"

Check the M402
3935 feeder works abnormally "5A31F**"
In cassette 1, sensor information
abnormal; the push plate is detected
3936 5A323**，5A324**
in start position and end position at
the same time
Cassette 1 platen
Check the cassette 1
3937 backward-movement timeout or 5A325**
complete movement is detected
Cassette 1 platen
3938 forward-movement timeout or 5A326**
Cassette 1 platen Check if the cassette 1 sensors
3939 backward-movement timeout or work normally, if do, check the "5A327**"
complete movement is detected platen
3940 Driver motor M401 of platen lock Check the M401 "5A32E**"
Page 64 of 206

Description
3941 in cassette 1 works abnormally "5A32F**"
5A403**，5A410**，
Note jam in entry slot or entry
3942 Clear the jam 5A411**，5A41A**，
transport of cassette 2
5A41D**
3943 Clear the jam 5A412**
Separating roller in cassette 2 works Check the pick roller control
3944 5A413**
abnormally parts

3945 and the sensors S513 and S514 Check M502, S513 and S514 "5A414**"
work abnormally
Cassette 2 note feeding error, no

3946 Check if note jam "5A415**"
note is detected
3947 Cassette 2 feeder works abnormally Check the feeder "5A416**"

note is detected
note is detected
note is detected
Note jam in cassette 2 after note
3951 "5A41A**"
feeding
Clear the jam
Note jam in cassette 2 while note
3952 "5A41B**"
feeding
Skew note is detected in entry slot
3953 Clear the skew note 5A41C**
of cassette 2
3954 Clear the jam "5A41D**"
feeding
Check the M502
Sensors in cassette 2 work
3957 abnormally, cassette full and empty Check the sensors "5A423**"
is detected
In cassette 2, the platen is detected

3958 "5A424**"
in start position and end position
Check the sensors
Cassette 2 platen
3959 backward-movement timeout or "5A425**"
Page 65 of 206

Description
3960 forward-movement timeout or work normally, if do, check the "5A426**"
Timeout when push plate in cassette
3961 2 moving backwards or it is Check cassette 2 sensor 5A427**
detected at end position already
Driver motor M501 of push plate in
3962 Check M501 5A42E**，5A42F**
cassette 2 works abnormally
Failed to close G603 control valve
3963 Check the G503 "5A42F**"
of platen lock in cassette 2
Failed to open G603 control valve
3964 Check the G503 "5A430**"
5A503**"，5A510**，
5A51D**
abnormally

work abnormally

note is detected

note is detected
Note jam in cassette 3 entry slot
3972 Clear the note and transport "5A518**"
while recycling
Check if the note is inserted
3973 Note feeding error in cassette 3 "5A519**"
correctly
3974 Clear the jam "5A51A**"
feeding
Note jam in cassette 3 while note
3975 Clear the jam "5A51B**"
feeding
Skew note is detected at entry slot
3976 Clear the skew note 5A51C**
of cassette 3
3977 Clear the jam "5A51D**"
feeding
Page 66 of 206

Description
Check the M602
is detected
Check if the cassette 3 sensors
3981 work normally, if do, check the "5A524**"
platen
Timeout when push plate of cassette
Check sensor control parts of
3984 3 moving backwards or it is 5A527**
cassette 3
detected at the end position.
Driving motor M601 of push plate
3985 Check M601 5A52E**，5A52F**
in cassette 3 works abnormally
3986 Check the G703 "5A52F**"
3987 Check the G703 "5A530**"
5A603**，5A610**，
5A61D**
abnormally

work abnormally

note is detected

note is detected
Page 67 of 206

Description
Note jam while note recycling in
3996 Clear the jam "5A619**"
cassette 4
Note jam after note feeding in
3997 "5A61A**"
cassette 4
Clear the jam
Note jam while note feeding in
3998 "5A61B**"
cassette 4
Skew note is detected at entry slot
3999 5A61C**
of cassette 4
Clear the jam
4000 "5A61D**"
cassette 4
Check the M702
is detected
In cassette 4, he platen is detected
4004 work normally, if do, check the "5A624**"
platen
Cassette 4 platen
4005 backward-movement timeout or "5A625**"
complete movement is detected Check if the cassette 4 sensors
work normally; if do, check the
4006 Timeout when push plate of cassette "5A626**"
push plate
4 moving backwards or it is
4007 detected at the end position 5A627**
Driver motor M701 of push plate in
4008 Check M701 5A62E**，5A62F**
cassette 4 works abnormally
4009 Check G703 "5A62F**"
4010 Check G703 "5A630**"
5A703**，5A710**，
4011 Clear the jam 5A711**，5A71A**"，
5A71D**"
abnormally

work abnormally
Page 68 of 206

Description
note is detected
Note jam while note recycling in

4017 Clear the jam "5A717**"
cassette 5
4018 No note is detected while feeding Check if note jam, if is, clear the "5A718**"
4019 jam "5A719**"
4020 "5A71A**"
cassette 5
Clear the jam
Note jam while note feeding in
4021 "5A71B**"
cassette 5
Skew note is detected at the entry
4022 5A71C**
slot of cassette 5
Clear the jam
4023
cassette 5
Check the M802
is detected

4027
Check if the cassette 5 sensors "5A724**"
work normally, if do, check the
Cassette 5 platen
platen
4028 backward-movement timeout or
"5A725**"

4029 5 moving forwards, or it is detected 5A726**
at the end position
work normally; if do, check the
push plate
4030 5 moving backwards, or it is 5A727**
detected at the end position
Driving motor M801 of push plate
4031 Check M801 5A72E**，5A72F**
in cassette 5 works abnormally
4032 Check the G803 "5A72F**"
4033 Check the G803 "5A730**"
4034 Note jam in transport Clear the jam "5D*****"
Page 69 of 206

Description
4035 "5E*****"
4036 Shutter opening timeout Check the shutter “5A1B5**”
Check USB connecting with BV if
4042 Communication with BV board failed
normal
Failed to save serial number image
4043 Retry
file
4044 Failed to access database Retry
4045 Failed to retrieve Retry
4046 Failed to delete image file Retry
4047 Failed to back up Retry
4048 Failed to access SQL file Retry

4049 Backing up database, retry later. Retry later
Updating file error, please
4050 Failed to open files None
Updating file error, please
4051 Failed to read files None
Hardware fault, please contact
4052 ROM36V error Data-link：0x16
the providers
4053 ROM+15V error Data-link：0x17
the providers
4054 ROM-15V error Data-link：0x18
the providers
4055 Validating program writing error Data-link：0x61
the providers
4056 IPL data writing error Data-link：0x62
the providers
4057 DES writing error Data-link：0x64
the providers
4058 ROM writing error Data-link：0x65
the providers
4059 Not download program 4,5,7 Data-link：0x68
the providers
4060 Version mismatch Data-link：0x69
the providers
4061 Name mismatch Data-link：0x6A
the providers
4062 Last frame download illegal address Data-link：0x6B
the providers
Page 70 of 206

Description
Inbetween frame download illegal Hardware fault, please contact
4063 Data-link：0x6C
address the providers
4064 Illegal address over-limit Data-link：0x6D
the providers
4065 Illegal download of first frame Data-link：0x6E
the providers
4066 Receive illegal data Data-link：0x70
the providers
4067 Undefined file sequence Data-link：0x71
the providers
4068 Illegal data downloading Data-link：0x72
the providers
4069 File sequence is changed Data-link：0x73
the providers
4070 Illegal files downloading Data-link：0x74
the providers
4071 Failed to download reboot Data-link：0x75
the providers
Downloading the same program as Hardware fault, please contact
4072 Data-link：0x76
the previous one the providers
Receive data after downloading Hardware fault, please contact
data packet the providers
4074 Verification error Data-link：0x78
the providers
4075 Ignore data received Data-link：0x7F
the providers
Switching to download mode Hardware fault, please contact
timeout the providers
Call alarm while switching to Hardware fault, please contact
download mode the providers
Communication error while Hardware fault, please contact
switching to download mode the providers
4079 Writing memory timeout Data-link：0x94
the providers
4080 Writing memory alarm Data-link：0x95
the providers
Communication error while writing Hardware fault, please contact
memory the providers
4082 Re-start timeout Data-link：0x98
the providers
Page 71 of 206

Description
4083 Restart alarm Data-link：0x99
the providers
4084 Communication failure in re-start Data-link：0x9A
the providers
BV has received the version which
4085 cannot be updated(BV Data-link：0x9C
the providers
configuration error)
Note jam in transport between
4086 Clear the note jam 53201**
cassette 3 and cassette 5 entry slots
Note jam in transport between NV
4090 Clear the note jam
and cassette 1
4091 and cassette 1 Clear the note jam 53206**

4092 and entry slot Clear the note jam 53207**

4093 and stacker Clear the note jam 53208**

4094 and entry slot Clear the note jam 53209**
Note jam in transport between entry

4095 slot and stacker Clear the note jam 5320A**

4096 and stacker Clear the note jam 5320B**

4097 and cassette 1 Clear the note jam 5320E**

and cassette 1

transport
Page 72 of 206

Description


cassette 1 and cassette 3
transport


Note jam in transport between entry

4105 Clear the note jam 53218**，53219**
slot and stacker

4106 Clear the note jam 5321A**
and stacker

4107 Clear the note jam 5321B**
and stacker
4108 Note jam in NV transport Clear the note jam 5321C**
4109 Note jam in NV transport Clear the note jam 5321D**

4110 Clear the note jam 5321E**
and cassette 1
Note jam in transport between NV 53220**，53221**，
4111 Clear the note jam
and cassette 1 53222**

4112 Clear the note jam 5327100
and entry slot
4113 Note jam in NV transport Clear the note jam 5327200

and stacker
Note jam in stacker entry slot
transport
4116 Note transport between two sensors 5328***
slowly, note front is detected, while Ignore 5329***，532A0**，
4117
note end not 532A1**，532A2**
transport
Page 73 of 206

Description
transport
transport
transport
transport
4123 Note jam in transport between NV Clear the note jam 53426**
4124 and cassette 1 upper cabinet Clear the note jam 53427**
Note jam in NV transport
4127 Clear the note jam 5342A**
4126 Note jam in transport between NV 53429**
Clear the note jam
4128 and entry slot 5342B**
4129 5342D**
4130 Note jam in transport between NV 5342E**
Clear the note jam
4131 and stacker 5342F**
4132 53433**

4133 Clear the note jam 53436**，53437**
cassette 1 and NV
Note jam in entry slot, or in

4134 transport between entry slot to Clear the note jam 5D0**0*，5E40*0*
stacker
4135 Note jam in entry slot Clear the note jam 5D2**0*
Note jam in entry slot transport or

4136 Clear the note jam 5D5**0*
in cassette 1
Note jam between entry slot and

NV, or in cassette 1

cassette 2 entry slot and cassette 2

4139 transport between entry slot to Clear the note jam 5D8**0*
stacker

Page 74 of 206

Description

4141 Clear the note jam 5DA**0*
transport between stacker and NV

4142 Clear the note jam 5DB**0*
Note jam between NV and entry

4143 Clear the note jam 5DC**0*
slot, or NV and stacker

4144 Clear the note jam 5DD**0*
and cassette 5

4145 Clear the note jam 5DE**0*
and cassette 1
4146 Note jam in NV transport Clear the note jam 5E5*00*
Upper reject bin shutter(URJB) is 59B0C**，59B0D**，

4147 full or retracted notes are more than Ignore 59B0E**，59B0F**，
(URJB) capacity (100 notes) 59B11**
Upper reject bin shutter (URJB) is

4148 Lock URJB shutter 59D****
unlocked
While executing retract stacker
command, Software fault, please contact
4149 51109** 5111500
BANKNOTECONDITION the providers
initialization error
Check if the shutter works
Failed to close the shutter after
4150 normally. If it is hardware error, 5131A**
retract command
4151 normally. If it is hardware error, 5145000
retract command
4152 Shutter is forced to open Close the shutter 5146000
4153 normally. If it is hardware error, 543****
retract command
After downloading, firmware
Re-download, if fails, please
4158 version is inconsistent with the None
downloaded one
Page 75 of 206

Description
Failed to switch to firmware update Re-download, if fails, please
4159 None
mode contact the providers
Check if firmware version is

Failed to restore link after
updated successfully, if it fails,
4160 downloading (check if upper layer None
re-download. If it still fails,
is updated successfully)
Re-download, if fails, please

4161 Failed to download firmware None
Downloading catalogue error, or
Firmware downloaded catalogue downloaded is
4162 None
non-existence or incomplete incomplete, please contact the
providers
Hardware or software fault,
4163 Stop by start-up operation None
System and DLL interface Hardware or software fault,
4164 None
non-existence please contact the providers
4165 Re-start without data response None
4166 Sudden-stop None
4167 Parameter error: Function error None
Parameter error: Driver handle Hardware or software fault,
4169 None
inconsistent please contact the providers
4170 Power drop-off: Driver lost None
Abnormal protocol or response: Hardware or software fault,
4171 None
Link error please contact the providers
4172 Data inputted error None
4173 Data outputted error None
4174 Data inputted or outputted error None
4175 Over-connect the device None
4176 Over-link thread None
Page 76 of 206

Description
4177 BCC verification error None
4178 Size of data inputted error None
4179 Size of data outputted error None
The size of data inputted or Hardware or software fault,
4180 None
outputted error please contact the providers
4181 Link timeout error None
4182 Command timeout error None
4183 Program error: Close USB error None
4184 Program error: Open USB error None
4185 Program error: Sending busy error None
4186 Program error: Receiving busy error None
Program error: :Downloading Hardware or software fault,
4187 None
firmware error please contact the providers
Program error: Memory distribution Hardware or software fault,
4188 None
error please contact the providers
4189 Program error: Handle error None
4190 Program error: Registry error None
Program error: Driver connection Hardware or software fault,
4191 None
error please contact the providers
4192 Program error: Setting thread error None
Program error: Message Hardware or software fault,
4193 None
transforming error please contact the providers
4194 Program error: trace error None
Program error: while sending the
4195 command, verification installation None
error
Program error: while sending the Hardware or software fault,
4196 None
command, verification installation please contact the providers
Page 77 of 206

Description
error
Program error: while receiving the

error
Program error: while receiving the
error
Page 78 of 206
1.24 4200-4299 (MinMech dispenser)

Description
4201 The note isn't detected when recycled The note is taken away, ignore
Record the amount of recycled
4202 Timeout, note recycled
notes
No note at exit slot, recycling is not
4203 The note is taken away, ignore
allowed
When execute PURGE, the note is Take the note back and keep a
4204
presented record
4211 Invalid withdrawal amount Input error, ignore
Beyond the maximum withdrawal
4212 Input error, ignore
amount (100 notes)
4213 Hardware configuration error Check the configurationfile
Cashbox interface executing
4214 The amount of note presented is wrong
error, ignore
Check the slot and clean the
4215 Foreign matter at entrance slot
foreign matter
4216 Exit slot sensor is dirty Clean the sensor with cotton bud
Check if the cassette is empty, if it
4220 Note feeding failure 0x21
is placed properly or is in position
Take the note or foreign matter
4221 Abnormal note at dispenser slot 0x24
away and keep a record
Check the notes in the cassette
4222 The note is too long and check if the notes are laid in 0x25
alignment
Clean the jammed note and record
4223 Note jam at dispenser slot 0x26
the amount
Check if foreign matter is jammed
4224 Transport falut at the transport, or if the sate 0x2A
switch of control board is on
Module fault, please contact with
4225 NV fault 0x2C
the supplier
4226 Transport diverter fault 0x2D
the supplier
Clean the slot, if the problem still
4227 Counting error of exit slot occurs, please contact with the 0x2E
supplier
4228 NV error 0x2F
the supplier
Page 79 of 206

Description
Check if the note size is illegal,
4229 Too many notes are recycled each time and re-start "Learning note", then 0x30
repair the feeding module
4230 Control board memory fault 0x34
the supplier
fault, please check if
4231 Operation timeout 0x36
communication line and hardware
device is normal
Check if the note size is illegal,
4232 Note queue error 0x37
and re-start "Learning note"
4233 In valid command is accepted 0x4F
with the supplier
4234 Cash-out when initialization Record the note information
4235 Other errors
with the supplier
4248 Too many notes requested None
4249 Invalid requesting command None
with the supplier
4250 Dispenser slot counting error
Check if DMS is power-on and is
4251 DMS non-existence
used
Safe module authentication error/no DMS fault, please contact with
4252
authentication the supplier
Check if the communication
4253 Sate module authentication error parameter is correct; DMS fault, None
4254 Data verification error Software fault, please contact None
4255 Serial port operation error with the supplier None
1. Check if the cashbox is
empty;
2. Check if the note is placed
4260 Note feeding failure properly; 21
3. Check if note feed sensor
fault, if is, please clean or
replace it
1. Check if the note is at exit
slot, if is, please clear the
4261 Abnormal note at exit slot 24
note;
2. Check if exit diverter fault
Page 80 of 206

Description
1. Please check the note size;
4262 Note at the exit for longer time 2. Check if exit sensor fault, if 25
is, please clean or replace it
1. Check if the note is jammed
4263 Note jam at exit slot at the exit, remove the note; 26
2. Check if exit mechanism fault
1. Check if note is jammed in
transport, if is, remove the
note;
4264 Transport error 2. Pulse disk sensor fault, 2A
replace the sensor;
3. Transport motor fault,
replace the motor
1. Double note detector fault,
clean or replace it;
4265 Double note detector fault 2C
2. Double detector mechanism
fault
1. Check if note is jammed at
4266 the diverter; 2D
2. Diverter mechanism fault
1. Exit sensor fault, clean or
replace the sensor;
4267 Counting error at exit slot 2E
2. Exit mechanism fault;
3. Control board fault, replace it
1. Check if note is jammed in
feed transport, if is, remove
4268 Note feed transport falut the note; 2F
2. Feed transport mechanism
fault
1. Check note size, or execute
4269 Too many note recycled learning-notes again; 30
2. Check the note feeder
Switch control board off then on
and execute learning-notes, if the
4270 Control board memory parameter error 34
problem still remains, replace the
control board
Check if the communication cable
4271 Operation timeout 36
or hardware is abnormal
Switch control off then on, if the
4272 Control board fault problem still remains, replace the 37
control board
Page 81 of 206

Description
4273 Invalid command parameters 4F
with the supplier
Switch control off then on, if the
4274 Reset error problem still remains, replace the None
control board
Serial port isn't opened/failed to be fault, please check if
4291
opened/communication error communication line and
configuration file is normal
ATM configuration file error or
4292 parameter of configuration file is
CommManager initialization error
correct
4293 NAK returned(re-send command) Ignore
4294 Failed to send command Communication fault
4295 Command or command parameter error
with the supplier
4296 Format of data received error
with the supplier
4297 Length of data received error
with the supplier
Data received is found to be wrong after Software fault, please contact
4298
verification with the supplier
4299 Serial port communication timeout parameter of configuration file is
correct
Page 82 of 206
1.25 4300-4399 (Sankyo DIP card reader)

Description
Undefined command (command inputted
4331 01
can not be identified) Software fault, please contact
4332 Unsupported command with the supplier 02
4333 Command data error 04
Initialize the card reader, if the
4334 Sensor abnormal problem still remains, replace the 10
card reader
4335 Failed to read or other error 20
4336 No start sign STX in card data 21
Not detect correct vertical redundancy
4337 1. The user card is not standard 22
checking (VRC) code
4338 No end sign ETX in card data 23
2. If the problem occurs
Not detect correct longitudinal
4339 repeatedly, please check and 24
redundancy checking (LRC) code
No magnetic strip or the card can not be
4340 25
decoded
4341 SS-ES-LRC card, i.e. non-data card 27
Power signal detecting failure, power Initialize the card reader after the
4342 30
down power recover
Initialize the card reader after the
4343 POWER-LINE (VCC) signal abnormal 60
power recover
Invalid IC card, initialize the card
4344 Receiving ATR error 61
reader
Unsupported communication protocol by
4345 62
IC card (or SAM card)
IC card (or SAM card) communication Unsupported IC card, ignore
4346 63
error (no response)
4347 IC card data communication error 64
Sending IC card communication
4348 command before receiving ATR, as a 65
the supplier
result, command sequence error
IC card (or SAM card) returns ATR;
4349 ISO/IEC7816-3 isn't supported by IC 66
card
Unsupported IC card, ignore
IC card (or SAM card) return ATR;
4350 EMV'96 VER3.1.1 isn't supported by IC 69
card
4351 F-ROM writing error 1. Hardware error, initialize the 70
Page 83 of 206

Description
card reader;
4352 EEPROM operation error 72
repeatedly, replace the card
reader
4353 Invalid data returned Software fault, please contact with None
4354 Undefined error the supplier None
1. Initialize the card reader;
4355 Illegal response data None
repeatedly, replace the card
reader
4357 ACK answer signal hasn't been received None
Correct ACK answer signal hasn't been Hardware or communication
4358 None
received fault, please check if the
4359 Serial port operation error communication cable or hardware None
4360 Failed to send data at serial port device is abnormal None
4361 Failed to receive data at serial port None
4362 Data frame detecting error None
1.26 4700-4799 (SDD dispenser)

Description
4701 Low level (too few notes) Replenish notes None
4702 Notes are rejected during initialization Notes in transport, warning, ignore None
Notes are presented during
4703 Please check the account None
initialization
Notes may have been taken away
4704 No notes retracted None
when retracted, warning, ignore
User has not taken away notes in
4705 Timeout, notes retracted None
time, warning message, ignore
4712 Failed to receive command None
4713 Frame detecting error None
4714 BCC verification error Check if the communication cable or None
4715 Serial port operation error hardware is in trouble None
4716 Invalid command received None
the supplier
Please check the account, and
The amount of notes dispensed is initialize the dispenser, if the
4717 None
wrong problem still remains, please contact
with the supplier
Page 84 of 206

Description
Initialize the dispenser and check if
4718 Failed to reset None
the control board indicator is normal
4719 Entrance slot is jammed Remove possible jammed notes and None
4720 Exit slot is jammed clean related sensors None
4721 Exit sensor is dirty Clean the exit sensor None
4722 No notes at exit when retracted Please check if the notes are at exit None
4723 Other software errors None
the supplier
Check if the cashbox is empty, or if
4730 Note feed failure the cashbox is not in the carrier, of if 21
its hardware setup error
Remove the jammed notes and clean
4731 Abnormal note at feeder 22
the feeder sensor
4732 Abnormal note at double note detector 23
the double note detector
the exit sensor
4734 Over-length note at exit slot Check and remove the note 25
the exit sensor
Check if the timing wheel is in
improper position or has been
4736 Abnormal timing wheel 2A
damaged, if is, initialize the
dispenser
Check if the double note detector is
4737 Double note detector fault in improper position or becomes 2C
loose, if is, initialize the dispenser
4738 Diverter fault Check related mechanism 2D
Exit sensor is too dirty or broken
4739 Exit sensor counting error 2E
down, clean or replace it
Note missing is detected by double Check if abnormal note is at the
4740 2F
note detector transport, and initialize the dispenser
4741 Too many notes recycled Check note size and quality 30
Clear the jammed note and initialize
4742 Note jam at exit slot 31
the dispenser
Switch power off and re-start the
4743 Abnormal control board CPU dispenser, if the problem still 32
remains, replace the control board
4744 Control board hardware fault 33
Page 85 of 206

Description
4747 Operation timeout 36
Switch power off and re-start the
4748 Control board hardware fault dispenser, if the problem still 37
remains, replace the control board
Check if the control board setup is
Communication setup is changed after
4749 changed manually during 38
module startup
transaction, and restart the dispenser
4750 Cashbox empty Replenish notes None
Beyond maximum withdrawal amount

4751 None
(100 notes) Software fault, please contact with
the supplier
4752 Configuration file error None
Clean or replace the exit counting

4753 Counting error at exit slot None
sensor
4780 DMM non-existence None

DMM authentication error/ no the supplier
4781 None
authentication
4782 DMM initialization error None
the supplier
serial port not opened/failed to be Check if the communication cable or
4791 None
opened/communication error hardware device is abnormal
4792 CommManager component None
the supplier
4793 NAK returned, re-send command None
Hardware or software fault, please
check if the communication cable or
Command or command parameter
4795 hardware device is abnormal None
error
4796 Format of data received is wrong None
4797 Length of data received is wrong None
Hardware or software fault, please
The data received is found to be wrong
4798 check if the communication cable or None
after verification
hardware device is abnormal
4799 Serial port communication timeout None
Page 86 of 206
1.27 4800-4899 (PR2E passbook printer)

Description
Printer is in offline state or its cover is Close the cover, then initialize the
4810 None
opened printer
4811 Printer cover opened Close the cover None
Make the printer on-line and
4812 Printer is in offline state None
initialize it
1. Page turning required, ignore;
Print firmware is at the last printable 2. No printable page in user
4813 None
line passbook, ignore (the passbook
needs to be replaced)
Print command length or command Software fault, please contact with
4814 None
parameter length exceeds limit the supplier
4820 Failed to send command to the printer Communication error, printer is in None
ACK answer signal hasn't been off-line or power-off state, check if
4821 received after sending data to the the communication cable or None
printer hardware device is abnormal
4822 Failed to receive data Communication error, printer is in None
offline or power-off state, check if
4823 Receive NAK after sending ENQ the communication cable or None
hardware is in trouble
Medium jammed, clear the jammed
4824 Status error None
medium and initialize the printer
1. Wait until the current command is
done, ignore
4825 Printer in busy 2. If the printer is in busy state None
always, restart and initialize the
printer
4826 Print buffer full Initialize the printer None
Print data format error or illegal print Software fault, please contact with
4827 None
characters the supplier
Verification error in writing magnetic Passbook damaged or printer
4828 None
strip magnetic head fault; If the problem
Verification error in reading magnetic occurs repeatedly, check and repair
4829 None
strip the printer
Print medium length error, initialize
4830 Print medium length error None
the printer
The data is found to be wrong after Software fault, please contact with
4831 None
verification the supplier
Page 87 of 206

Description
1. Hardware error, please restart and
initialize the printer;
4832 Printer mechanism fault None
check and repair the printer
Communication error or printer
4833 Illegal character string received faault, check the communication line None
and the printer
Passbook isn't inserted in allowed
4834 Initialize the printer None
time, timeout error
4835 The printer receives illegal data None
the supplier
Passbook is not taken away in allowed User operation timeout, remind user
4836 None
time to take the passbook in time
4837 Data receiving timeout None
Command error, which happen when Software fault, please contact with
4838 None
incorrect command is received the supplier
Initialize the printer, or clear the
Paper jammed while feeding or
4839 paper manually, then initialize the None
presenting paper
printer
Passbook damaged or printer
Magnetic strip becomes blank, which
magnetic head fault, please initialize
4840 happen when the character cannot be None
the printer or check and repair the
read during magnetic strip reading
printer magnetic head
The magnetic strip standard is not the
4842 Unsupported track number same as that set by the printer, please None
4843 The number of print lines error None
the supplier
Operation timeout, not receive Check if the communication cable or
4899 None
response data hardware device is abnormal
1.28 4900-4999 (Bar code scanner)

Description
Data has been scanned successfully,
4900 None
normal code
Scanner has been initialized successfully,
4901 None
normal code
PC serial port has been initialized
4902 None
successfully, normal code
Page 88 of 206

Description
4920 Baud rate setup error, warning code None
Setting of parity check bit error, warning
4921 Software fault None
code
4922 No data is scanned, warning code None
4923 Abnormal state Hardware fault None

Please check the cable, and then
4940 PC serial port operation error None
restart the scanner
4941 Failed to receive data (no response) Please check the communication None
4942 Receiving response from scanner timeout None
4943 Receiving answer from scanner error Software fault None

4944 Receiving ACK from scanner error None
4946 Command error Software fault None
4947 Parameter error Software fault None
Communication line is broken,
4948 Communication is abnormal please check communication circuit None
or device
Not support command interface when in None
4949 Software fault
auto scanning mode
Not support auto scanning interface when None
4950 Software fault
in command mode
Communication line is broken,
4999 Data receiving timeout please check communication circuit None
or device
1.29 5000-5099 (F400/100 dispenser)

Description
5001 Low level Replenish notes None
Some cashboxes lack of configuration
5002 Software fault, please contact None
items
with the supplier
5003 Log data verification error None
5004 Note recycled during initialization Warning, ignore None
5005 At least two cashboxes have the same ID Re-set ID None
Recycle transport sensor is too
5006 No note is found when recycled dirty or is damaged, clean or None
replace the sensor
Page 89 of 206

Description
5007 Note retracted timeout Ignore None
5011 Specified cassette can not be used None
with the supplier
All of cashboxes lack of configuration
5012 None
information
5013 No 2nd cashbox 20 XX
5014 No 3rd cashbox 30 XX
with the supplier
5015 No 4th cashbox 40 XX
Beyond maximum withdrawal amount
5016 None
(99 notes)
Cashbox is drawn out in
5017 Cashbox position changed in transaction None
transaction, restart the software
Hardware configuration information
5018 Software fault, please contact None
error
with the supplier
5019 No specified cashbox None
5020 1st cashbox feeding failure 18 XX
Feed sensor fault or related
5021 2nd cashbox feeding failure 28 XX
mechanism fault
5022 3rd cashbox feeding failure 38 XX
5023 4th cashbox feeding failure 48 XX
1. Clean or replace the motor
pulse sensor;
5024 Motor pulse counting error 2. Examine and repair the 73 XX
motor and related
transmission parts
5025 Note remains in transport Clear the note in transport 70 XX
5026 Note jam in note feeder transport 78 XX
5027 Note jam in NV transport 79 XX
5028 Note jam in transport Check note jam position and None
5029 Note jam in recycle transport clear the jammed note 7B XX
5030 Note jam in dispensing transport None
5031 Note jam in exit transport 7A XX
5032 Note checking error 1. Clean or replace NV sensor; 88 XX

2. Check and repair NV
5035 NV fault hardware 89 XX
1. Check and repair the motor
and related transmission
parts;
5037 Motor over-current 2. Switch the motor power-off, F3 XX
then restart the dispenser, if
the problem still remains,
replace the control board
Page 90 of 206

Description
1. Clean or replace NV sensor;
5038 NV severe fault 2. Check and repair NV 89 XX
hardware
Internal sensor is too dirty or
other mechanism fault, please
5039 Sensor fault clean or replace the sensor, or F8 XX
check and repair related
assemblies
Lower software fault, restart the
dispenser, if the problem still
5040 Module internal error 72 XX
remains, replace the control
board
5042 Maintenance state Ignore None
5043 Recycle box full Clear the box B5 XX
5044 No recycle box Check if the box is in position 10 XX
5045 Hardware initial configuration error None
with the supplier
Power fault (power down suddenly,
5046 Switch power on FD XX
manually power-on is needed)
5047 RAS command error Input the command again E0 XX
5048 Command parameter error Set the parameter again EE XX
No configuration information to specified
5049 E4 XX
cashbox Software fault, please contact
Note length or thickness configuring with the supplier
5052 E8 XX
error
5053 Other hardware fault Please contact with the supplier None
Previous cash-out error (used for stacker
5054 None
shutter) Software fault, please contact
Cash-out successfully, but no note at the with the supplier
5055 None
shutter (used for stacker shutter)
5056 Failed to open the shutter before cash-out None
Dispenser management module
5061 None
non-existence
5062 with the supplier None
authentication error/no authentication
5063 None
Check the communication cable,
Serial port not opened/failed to be
5091 if the problem still remains, None
opened/communication error
Page 91 of 206

Description
5092 CommManager component initialization None
error
5093 NAK returned (re-send command) None
5094 Failed to send command Software fault, please contact None
5095 command or command parameter error with the supplier None
5096 Format of data received error None
5097 Length of data received error None
Data is found to be wrong after
5098 None
verification
Check the communication cable,
5099 Communication timeout if the problem still remains, None
Page 92 of 206
1.30 5100-5199 (F510 dispenser)

Description
Recycle transport sensor is too dirty
5111 No note is found when recycled or is damaged, clean or replace the A4 XX
sensor
Some cashboxes lack of configuration Software fault, please contact with
5112 None
items the supplier
At least two cashboxes have the same Check if the cashbox hardware
5113 None
ID configuration is correct
Bundle-stacker is too dirty or is
5114 No notes in bundle-stacker 52 XX
damaged, clean or replace its sensor
5115 Log data verification error F6 XX
the supplier
No note at exit slot when note Notes may have been taken away
5116 None
recycling when recycled, warning, ignore
5117 Notes are recycled during initialization Warning, ignore None
Notes are drawn out during note
5118 Warning, normal None
recycling
Check if it is note jam or other
5131 Specified cassette can not be used None
mechanism fault
5132 No specified cashbox None
5133 Note dispensing amount repeatition None
5134 No 2nd cashbox 14 XX
5135 No 3rd cashbox 20 XX
the supplier
Restart the dispenser, if the problem
02, 04, 0C, 72
5141 Dispenser internal error still remains, replace the control
XX
board
5142 1st cashbox feeding failure 18 XX
5143 2nd cashbox feeding failure 28 XX
Feed sensor fault or related
5144 3rd cashbox feeding failure 38 XX
mechanism fault
5145 4th cashbox feeding failure 48 XX
5146 5th cashbox feeding failure 1C XX
Page 93 of 206

Description
Dispenser, no configuration Software fault, please contact with
5150 None
information of the cassette the supplier
1. Clean or replace the motor
pulse sensor;
5151 Motor pulse counting error 73 XX
2. Examine and repair the motor
and related transmission parts
5152 Notes remain in transport Clear remaining notes in transport 70 XX
5153 Note jam in note feeder transport 78 XX
Check note jam position and clear
5154 Note jam in NV transport 79 XX
the jammed note
5155 Note jam in transport 7A, 7D XX
5156 Note jam in recycle transport Check note jam position and clear 7B, 7E XX
5157 Note jam in dispensing transport the jammed note 7C XX
1. Clean or replace NV sensor;
81,82,83,84,8
5158 Note checking error 2. Check and repair NV
5,86,88 XX
hardware
5159 Pool reposition error The pool fault or related sensor 50 XX
fault, please clean or replace the
5160 Pool lifting error sensor, or examine and repair 51 XX
related parts
NV mechanism or related sensor
5161 NV internal error fault, please check related parts or 89 XX
replace the sensor
Hardware fault, please check the A1, A2, A8
5162 Shutter fault
shutter XX
1. Check and repair the motor
and related transmission parts;
2. Switch the motor power-off,
5163 Motor over-current F1, F3 XX
then restart the dispenser, if
the problem still remains,
replace the control board
Internal sensor is too dirty or other
mechanism installation failure,
5164 Internal sensor fault F8 XX
please clean or replace the sensor,
or check and repair related parts
Cashbox is drawn out in
5165 Cashbox ID changed in transaction None
transaction, restart the software
Configuration file directory error or not
5166 Software fault, please contact with None
found
the supplier
5167 Configuration parameters error None
Page 94 of 206

Description
Please exit from the maintenance
5168 In maintenance state C0 XX
state, then execute command
5169 Recycle box full Clear the box B5 XX
5170 No recycle box Check if the box is in position 10 XX
Control board fault, please contact
5171 Control board not set correctly with the supplier to set the control F0 XX
board again
Clear note jam, then switch power
5172 Severe note jam FA XX
off and restart the dispenser
or hardware device is abnormal
Configuration file error, dispenser
5175 None
management module not found Software fault, please contact with
Dispenser management module the supplier
5176 None
authentication error
Dispenser management module Please contact with the supplier to
5177 None
initialization error check and repair the module
5190 Serial port configuration error None
5191 Serial port opening error Software fault, please contact with None
Serial port component initialization the supplier
5192 None
error
5193 NAK returning error program, if the problem still None
remains, contact with the supplier
5195 command or command parameter error None
5196 Format of data received error Software fault, please contact with None
5197 Length of data received error the supplier None
Data is found to be wrong after
5198 None
verification
Check the communication cable, if
5199 Communication timeout the problem still remains, contact None
with the supplier
1.31 5300-5409 (UPS)

Description
5301 Normal status Ignore
5302 Buzzer opened Ignore None
5303 Buzzer closed Ignore None
Page 95 of 206

Description
5304 Inverter mode (for on-line UPS) Normal operation None
5305 Bypass mode UPS not started, ignore None
5306 Self-test Ignore None
5307 Non self-test Ignore None
5308 UPS power off Ignore None
5309 UPS power on Ignore None
Warn code, shut down the UPS
5331 Battery voltage low None
quickly
UPS, UPS model and DLL versions
5341 Check DLL and its version None
mismatch
5342 Invalid command Unsupported command by UPS None
Command sequence error or Software error, please check the
5343 None
unsupported command interface calling sequence
Software error, please check the
5344 Command parameter error None
parameter validity
Invalid response is returned. DLL
5345 Response error None
and UPS versions mismatch
5346 Failed to send data None
or hardware works normally
Check the loads, if necessary,
5347 Overload remove some; or check if the load None
is in short circuit
Mains failure, please save the data
5348 Inverter mode and close the application None
immediately
5349 UPS interior failure Examine and repair UPS None
5350 UPS power-off failure Examine and repair UPS None
5351 UPS power-on failure Examine and repair UPS None
Under normal mains, resend the
5352 UPS restart failure None
start command
The UPS enters battery mode
automatically. Thus, please save
5353 UPS mains failure None
the data and close the application
immediately
Check the COM component and
5354 Failed to call COM component None
configuration file
Check serial port and its board
parameter setup. Check if the
5409 Operation timeout communication cable is in well None
connection, and if COM
component is correct
Page 96 of 206
1.32 5400-5499 (Coin C435)

Status Code from
Code Manufacturer
Communication error, please re-send the command. If
re-sending fails, please check if the communication
5451 No ACK None
cable of serial port is connected correctly; if is, switch
off the circuit board, then restart it
ACK responds re-sending fails, please check if the communication
5452 None
error cable of serial port is connected correctly; if is, switch
Serial port setup
5453 Communication configuration item error, please check None
error
These error cannot be recognized by the software. Thus,
5454 Other errors it is recommended to analyse the equipment state and None
draw a conclusion
Data package re-sending fails, please check if the communication
5455 None
format error cable of serial port is connected correctly; if is, switch
Communication interference or lower application lost,
5456 Illegal command please re-send the command. If the problem still occurs, None
re-start the circuit board
5457 Shutter fault Please check the shutter and its sensor None
5458 Coin acceptor fault Please check coin acceptor None
5459 Cam fault Please check the cam None
re-sending fails, please check if the communication
5499 Timeout error None
cable of serial port is connected correctly; if is, switch
1.33 5600-5699 (Indicator)

Status Code from
Code Manufacturer
5611 Equipment non-existence Please check and re-send the command None
5612 Image parameter error Please check and re-send the command None
5613 Color parameter error Please check and re-send the command None
5614 Frequency parameter error Please check and re-send the command None
5651 Illegal command Please check and re-send the command None
ACK answer signal hasn't been
5652 Please re-send the command None
received
Page 97 of 206
Status Code from

Code Manufacturer
5653 ACK respond error Please re-send the command None
5654 Serial port configuration error Please check configuration file None
Failed to initialize the COM
5655 Please check configuration file None
components
5656 faults, please check if they work Please contact with the supplier None
normally.
5658 Undefined error Please contact with the supplier None
5699 faults, please check if they work Please re-send the command None
normally
1.34 5700-5799 (Coin Transport Controller)

Status Code from
Code Manufacturer
5706 LIFO module is normal status None
5707 LIFO escrow is at receiving position,
None None
normal code
5708 LIFO escrow is at left, normal code None None
5709 LIFO escrow is at right, normal code None None
5746 Hopper, mechanical fault Close down machine for checking None
5747 Hopper, coin blocked Close down machine for checking None
5748 Hopper, diverter fault Close down machine for checking None
5749 Hopper, diverter motor fault Close down machine for checking None
Communication error, and resend command.

If resending failed, check if serial port
5750 Hopper, received illegal command None
communication cable connects properly. If
yes, power off circuit board and restart it
5751 Hopper, not received ACK None
5752 Hopper, ACK response error None
5753 Hopper, serial port configuration Configuration error, and confirm None
Page 98 of 206
Status Code from

Code Manufacturer
error configuration
Hopper, failed to initialize COM
5754 Check configuration file None
component
Hopper, hardware returns invalid If resending failed, check if serial port
5755 None
response communication cable connects properly. If
If resending failed, please check if serial port
5756 Hopper, communication timeout None
5757 Hopper, unknown error Close down machine for checking None
Hopper, reading configuration file Configuration error, and confirm

5758 None
error configuration
5766 LIFO, failed to initialize COM Change parameter in communication
component configuration file
5767 LIFO, hardware returns invalid
Hardware fault, please contact with supplier
response
5768 LIFO, motor is blocked or sensor1
fault
5769 LIFO, motor is blocked or sensor2 Resend command or check communication
fault cable
5770 LIFO, motor is blocked or sensor3
fault
5771 LIFO, senor2 and sensor 3 is installed
in reverse.
5772 LIFO, fail to find three sensors in
specified time
5773 LIFO, invalid command Software fault, please contact with supplier
5774 Resend command or check communication
LIFO, no ACK response
cable
LIFO, ACK response error
cable
LIFO, communication timeout
cable
5777 LIFO, motor is blocked or command
Shut down the machine for check
timeout
Page 99 of 206
Status Code from

Code Manufacturer
Setting error, need to reuse corresponding
5786 Specified hopper doesn’t exist. None
hopper
5787 Reading configuration file error Check configuration file None
5798 Other error Shut down the machine for check None
Page 100 of 206

1.35 5900-5999 (ATM status indicator)

Status Code from
Code Manufacturer
5921 Indicator parameter error None
5922 Buzzer parameter error Software fault, please contact with the None
5923 Receive buffer full supplier None
5951 Serial port configuration error Check configuration file None
COM component initialization
failed
5953 Unknown error None
supplier
1.36 6000-6099 (Token acceptor)

Description
6000 Successful operation None None
6001 Token in None None
6021 Token out from transport 0 None None
6024 No token at entrance slot None None
6025 Command repetition None
the supplier
6051 Token acceptor busy None
the supplier
6052 Unknown command None
the supplier
6053 Turntable jam Please check the mechanism. None
Check if foreign matter is at the
6054 Foreign matter at entrance slot None
acceptor entrance
6055 Token jam at transport 0 Please check the mechanism None
6058 No token at transport 0 Please check the mechanism None
Failed to close the shutter of
6061 Please check the mechanism None
transport 0
Page 101 of 206

Description
Failed to close the shutter of
transport 1
Failed to open the shutter of
transport 0
Failed to open the shutter of
transport 1
6065 Command sequence error None
the supplier
6066 Other errors Re-send the command None
6067 Coin-in stand-by timeout Check hardware None
6068 Too many waste coins Check card reader None
Failed to initialize Sankyo card
6069 Check card reader None
reader
6070 Dispensing amount overlimit None
the supplier
6071 Several tokens in read/write area Initialize the acceptor None
6095 Configuration file reading error Check the configuration file None
Communication cable fault, please
check serial port
6097 Failed to send data at serial port None
the supplier
6098 Serial port configuration error Check the configuration file. None
Communication cable fault, please
6099 Serial port communication timeout None
check serial port
1.37 6100-6199 (LED display module)

Description
6101 Normal code None
Check if Dunite assemblies are
6151 COM assemblies error installed, and if serial port has been None
occupied
6152 Invalid data Re-send the command None
The inputed control parameter is
6153 Input the parameter again None
wrong
Check if serial port is with correct
configuration, and if communication
6199 Timeout None
cable and hardware equipment work
properly
Page 102 of 206

1.38 6500-6599 (Envelope deposit shutter)

Description
6500 Normal code
6501 Shutter in close state, normal code
6502 Shutter in open state, normal code
Invalid command received, warning Software fault, please contact with the
6520 None
code supplier
Shutter fault, please contact with the
6540 Shutter sensor fault None
supplier
Failed to open the shutter, shutter in Motor or the shutter is jammed, clear
6541 None
close state the foreign matter manually
Failed to open the shutter, shutter The shutter is jammed, clear the
6542 None
half-opened foreign matter manually
Failed to close the shutter, motor Motor or the shutter is jammed, clear
6543 None
turning failure, shutter in open state the foreign matter manually
Failed to close the shutter, shutter The shutter is jammed, clear the
6544 None
half-opened foreign matter manually
Failed to close the shutter, door is
The shutter is jammed, clear the
6545 jammed by foreign matter and is None
foreign matter manually
full opened
6546 COM component error Software fault, please contact with the None
supplier
6547 Invalid data returned None
6548 Shutter in abnormal state None
supplier
supplier
6598 Failed to send command Check if the communication cable or None
6599 Communication timeout hardware device is abnormal None
Page 103 of 206

1.39 6600-6699 (Coin acceptor G46)

Description
Coin acceptor works normally, normal
6601 None
code
6602 Coin A cassette full Normal code, ignore None
6603 Coin B cassette full None
6604 Coin A and B cassettes full None
The acceptor is just power-on and begins
6621 The acceptor is busy, ignore None
initializing
Invalid command or command parameter
6622 Please check their validity None
error
The coin can be accepted, but
All the coin cassettes empty, warning
6623 change cannot be given by the None
code
acceptor
6624 The amount of coin A is not enough Ignore None
6625 The amount of coin B is not enough Ignore None
The total amount of the cassettes is not
6626 Ignore None
enough
Check the communication cable
6641 No ACK respond in the acceptor module None
and the module
6642 ACK respond error Initialize the acceptor module. None
Please initialize and re-send the
6643 Invalid respond returns None
command
Please initialize and re-send the
6644 Invalid command None
command
Please manually adjust to
6645 Keypad mode, not applicable None
normal mode
6646 Disable mode, reposition is needed Please initialize the acceptor. None
Please initialize the acceptor. If
6647 External hardware error the problem still occurs, replace None
it
6648 NV error the problem still occurs, replace None
it
6649 Acceptor shutter error the problem still occurs, replace None
it
6650 Coin sorter error the problem still occurs, replace None
it
Page 104 of 206


Description
6651 Coin-out module error the problem still occurs, replace None
it
6652 Coin cassette channel error the problem still occurs, replace None
it
6653 The acceptor power-off Check the power supply None
Check the parameter of the
6654 Failed to initialize COM assemblies communication configuration None
file
6655 Cam fault the problem still occurs, replace None
the cam
6656 Internal data error the problem still occurs, replace None
it
It is caused by communication
or hardware error. Thus, please
6699 Timeout check if communication cable or None
hardware equipment work
normally
1.40 6700-6799 (Coin shutter)

Description
6701 Shutter opened Ignore State code
6702 Shutter closed Ignore State code
6703 Unknown state of the shutter Ignore State code
Shut down the machine to
6751 Failed to open the shutter None
check
6752 Failed to close the shutter None
check
6753 Illegal command Re-send the command None
6754 Shutter error None
check
Both sensors failed to detect that the Shut down the machine to
6755 None
shutter is shielded check
Both sensors can detect that the shutter is Shut down the machine to
6756 None
shielded check
6761 ACK answer signal hasn't been received Re-send the command None
Page 105 of 206


Description
6762 ACK respond error Re-send the command None
Please check the configuration
6763 Serial port configuration error None
file
6764 Failed to initialize COM assemblies Shut down the machine to chec None
6765 Invalid respond returns Re-send the command None
6766 Unknown error Re-send the command None
check the file
6768 Failed to unpack Re-send the command None
6799 Communication timeout Re-send the command None
1.41 6900-6999 (I/O expansion board)

Description
6921 Invalid parameters None
6941 COM component initialization error None
6942 Invalid command Software fault, please contact None

supplier
6943 "reading door status" command error None
6944 Getting door status error None

6945 Door operation timeout or hardware is ok, if not, contact None
supplier
6946 "Indicator status" command error None

6947 "Setting indicator status" command error supplier None
6948 Getting indicator status error None

6949 Indicator operation timeout or hardware is ok, if not, contact None
supplier

supplier

6999 Operation of I/O expansion board timeout or hardware is ok, if not, contact None
supplier
Page 106 of 206

1.42 7000-7099 (TCP/IP)

Description
7001 Failed to create socket Reconnect network or restart the None
7002 Illegal socket machine None
7003 DNS failed to resolve the network address Check network configuration None
7004 Network is closed None
7005 Failed to connect network Check network communication line None
7006 Network is disconnected None
7007 Illegal network address parameters None
7008 Network resource is occupied (block) Check network configuration None
7009 Illegal parameters None
7010 Object machine is disconnected or restart Check network communication line None
7011 Illegal protocol parameters Check network configuration None
7012 Socket don't connect with the required socket Check network communication line None
Reconnect network or restart the
7013 Failed to operate due to non-socket data type None
machine
The request to access object machine is
7014 Check network configuration None
rejected
7015 Failed to communicate None
machine
7016 Network address is occupied Check network configuration None
7017 Network resource is occupied (non-block) Check network configuration None
7018 Insufficient memory None
machine
7019 Illegal operation Check network configuration None
7020 Socket is closed None
machine
7021 Network communication is blocked Check network communication line None
7022 Packet size error Check network configuration None
7023 Failed to access object machine None
7024 Connection is disconnected abnormally Check network communication line None
7025 Communication connection is restarted None
Network address parameter is legal but
7027 None
unavailable Check network configuration
7028 Unsupported address type None
Check network communication line
7029 Connection request is rejected None
and host status
7030 Socket is already in use Check network configuration None
7031 Accessing network is impossible Check network communication line None
Page 107 of 206

Description
7032 Wait timeout before sending data None
7033 Wait timeout before receiving data None
7034 Failed to set parameters Check network configuration None
7035 Failed to allocate heap memory None
machine
7036 Failed to send ICMP data None
7037 Failed to receive ICMP data Check network communication line None
7038 Network PING failure None
7039 Network PING success Normal state, ignore None
7050 Failed to initialize winsock32.dll Check the winsock32.dll and version None
7051 Increase null session None
Check network configuration
7052 Illegal session None
parameter
7053 Failed to create network session None
7054 Status of network connection is abnormal Check network communication line None
Check network communication line
and configuration parameter
7099 Communication timeout Check network communication line None
1.43 10100-10199 (ATM Serial Number Management Module)

Code from
Status
Description Probable Cause or Recommended Action Manufactur
Code
er
10101 Parameter error with ATM serial number Warning, ignore None
10102 Without valid ATM serial number Write ATM serial number None
Page 108 of 206

1.44 12000-12199 (GRG CDM dispenser)

Description
12002 Note recycled when cleaning transport Warning code, ignore 100a
Note is sent out when cleaning
12003 Warning code, please check the account 1001
transport
12004 Note recycled during note dispensing Warning code, ignore None
12005 Internal machine is severe dirty Warning code, clean the machine None
12006 No note at exit slot Warning code, ignore 100b
12007 Log data returned is incomplete Warning code, reread the log 1003
12008 Log data reading is done Warning code, ignore 1004
12009 Log data empty Warning code, ignore 1005
12010 FCS1 sensor dirty Warning code, clean the FCS1 101f
12011 FCS2 sensor dirty Warning code, clean the FCS2 1020
12016 SLLS sensor dirty Warning code, clean the SLLS 1025
12017 MEDS sensor dirty Warning code, clean the MEDS 1026
12018 RFS sensor dirty Warning code, clean the RFS 1027
12019 TES sensor dirty Warning code, clean the TES 1028
Warning code, check if there are notes
12020 No note at SCS when dispensing notes 1008
in the stacker area
12030 Other warning code Warning code, ignore None
12041 Specified exit slot non-existence Check the parameter correctness None
12042 Specified cashbox cannot be used Check if cashbox hardware fault None
Check if the cashbox is replaced and
12043 Cashbox info is changed None
initialize it
Check if the withdrawal amount is
12045 Beyond maximum withdrawal amount 6c02
beyond the maximum one
Cashbox lack of configuration Check and add the configuration
12046 None
information information
12047 Specified exit slot cannot be used Check the parameter correctness None
Check if the sensors of stacker shutter
12048 Dispensing successful, but note lost None
fault
Page 109 of 206


Description
Ensure the inputted cashbox ID is not
12049 Cashboxes with same ID 6d03
the same
Please check and repair the cashbox in
12050 Cashbox cannot be used None
time
12051 1st cashbox empty Replenish notes 6103
12052 2nd cashbox empty Replenish notes 6203
12053 3rd cashbox empty Replenish notes 6303
12054 4th cashbox empty Replenish notes 6403
12057 No 1st cashbox Insert the cashbox properly 6101
12058 No 2nd cashbox Insert the cashbox properly 6201
12059 No 3rd cashbox Insert the cashbox properly 6301
12060 No 4th cashbox Insert the cashbox properly 6401
Check the cashbox installation state and
12063 1st cashbox feeding failure 6102
ensure it is in position
12064 2nd cashbox feeding failure 6202
12065 3rd cashbox feeding failure 6302
12066 4th cashbox feeding failure 6402
12069 1st cashbox ID illegal 6104
12070 2nd cashbox ID illegal 6204
12071 3rd cashbox ID illegal 6304
Check the validity of ID setup
12072 4th cashbox ID illegal 6404
12075 Recycle box non-existence Check if the recycle box is in position 6701
12076 Recycle box full Clean the recycle box 6702/6703
12077 Feeding timeout Check the note feeder 6801
The distance of notes is too short
12078 Check the note feeder 6802
during transporting
Page 110 of 206

Description
1. Check the note size and quality;
12079 Too many notes are recycled 2. Check the note parameter setup; 6803
3. Check the note feeder
Check if the sensor assembly is installed
12080 Thickness sensor fault 6d01
and adjusted properly
Check and repair the single diverter and
12081 Single diverter down-reposition failure 6805
related parts
12082 Single diverter up-reposition failure 6806
related parts
Bundle diverter down-restoration Check and repair the single diverter and
12083 6809
failure related parts
12084 Bundle diverter up-restoration failure 680a
related parts
Note is to be sent out when cleaning Inspect the note and check the account
12085 6808
transport immediately
Check the main motor or encoder pulse
12086 Main motor is jammed 6901
sensor
Remove the jammed note and initialize
12087 Note jam at FCS1 6902
the machine
12088 Note jam between FCS1 and SLLS 6903
the machine
the machine
the machine
the machine
the machine
the machine
the machine
12095 Note jam at FCS5 690a
the machine
12096 Note jam between FCS5 and SLLS 690b
the machine
12097 Note jam at FCS6 690c
the machine
Page 111 of 206


Description
12098 Note jam between FCS6 and SLLS 690d
the machine
12099 Note jam at SLLS 690e
the machine
12100 Note jam between SLLS and MEDS 690f
the machine
12101 Note jam at MTS 6910
the machine
12102 Note jam at MEDS 6911
the machine
12103 Note jam between MEDS and TES 6912
the machine
Remove the note and initialize the
12104 Note jam between MEDS and RFS 6915
machine
12105 Note jam at TES 6913
machine
12106 Note jam at RFS 6914
machine
12107 FCS1 fault Clean or replace the sensor 6a01
12113 SLLS fault Clean or replace the sensor 6a07
12114 MEDS fault Clean or replace the sensor 6a08
12115 RFS fault Clean or replace the sensor 6a09
12116 TES fault Clean or replace the sensor 6a0a
12117 Note jam at BRFS 6916
machine
12118 Note jam at SCS 6917
machine
12119 Note jam at PES 6918
machine
12120 MAC verification code error Resend the command None
12121 Invalid command parameter Check the parameter and re-send None
Retry according to the operation
12123 Self-calibration failed 6d02
instructions
Page 112 of 206


Description
601e, 601f
12124 Internal sensor counting error Clean or replace the sensor
6020, 6021
600a, 600b
Initialize the machine, if failed, please
12125 Internal chip error 600c, 600d
600e, 600f
6001, 6002
6003, 6004
Initialize the machine, if failed, please 6005, 6109
12126 Internal error
contact the supplier 6209, 6309
6409, 6509
6609
12127 Other internal errors None
contact the supplier
12128 Note jam at PCS 6919
machine
12129 Note jam at stacker 691a
machine
12130 Note jam between PES and BRFS 691b
machine
12131 Note jam between PCS and PES 691c
machine
12132 Note jam between SCS and PCS 691d
machine
12133 Note jam between MEDS and BRFS 691e
machine
12134 Note jam between SCS and MEDS 691f
machine
Check the stacker and initialize the
12135 Stacker operation failure machine, if failed, please contact with 6d04
the supplier
Check the stacker and initialize the
12136 Dispenser, delivery failed machine, if failed, please contact with 680b
the supplier
Check if the PES is shield by notes, if is,
12137 Note at PES when note dispensing 680d
remove the note; if not, ignore
12138 Note jam between PES and PCS 6920
machine
12139 Note jam between PCS and MEDS 6921
machine
Page 113 of 206


Description
12140 Note jam between PCS and MEDS 6922
machine
Check the BRFS sensor and try to
12141 BRFS invalidity 6a0b
replace it
Check the SCS sensor and try to replace
12142 SCS invalidity 6a0c
it
Check the PCS sensor and try to replace
12143 PCS invalidity 6a0d
it
12144 RFID read/write error 6D05
12145 1st grade RFID label is damaged 6D06
Please contact with the supplier
12146 2nd grade RFID label is damaged 6D07
12147 3rd grade RFID label is damaged 6D08
12150 Frame format error Please contact with the supplier 6003
12151 No authorization to change Please contact with the supplier 6006
12152 Verifying master key error Please contact with the supplier 6005
12160 Notes remain at stacker shutter Clean the notes None
12161 Stacker shutter not closed Check f the shutter cannot be closed None
Check if communication cable is in
1270 Failed to tell is 6240 or 8240 good contact and if the machine is None
power-on
Failed to find setup file of security
12171 Contact with the supplier None
scheme
12172 Initializing IPC communication failed Contact with the supplier None
12173 Failed to get work key Contact with the supplier None
12174 Upper executive program illegal Contact with the supplier None
12175 Failed to calculate MAC Contact with the supplier None
12176 Failed to update master key Contact with the supplier None
12177 Master key error or null Contact with the supplier None
12178 CRC failed Contact with the supplier None
12180 Dispenser doesn’t work in test mode Exit test mode None
12190 Serial port opening error None
serial port configuration
Page 114 of 206


Description
12192 Failed to receive data None
12193 Format of data received error None
Data received is found to be wrong Check the communication cable and
12194 None
after verification serial port configuration
Please ensure the command is received
12195 The machine is busy None
in idle state
12196 Invalid command ID Resend the command None
1.45 13000-13199 (GRG CDM5250 bundle dispenser)

Description
13006 Cashbox 1 full 1121
13008 Cashbox 3 full Ignore or take out some notes 1321
13011 Cashbox 1 empty 1118
13013 Cashbox 3 empty Ignore or replenish notes 1318
13016 Log reading is done 1047

Ignore
13017 Incomplete log data returned 1048
13018 Note at exit slot Take out the note 162B
13021 Transport not closed Close transport 3601 7601
Clean the transport or jammed note

13022 Note jam when note exiting 961F
manually
3602 3603 3604
3605 3606 3607
Clean the transport or jammed note
13023 Note in transport 364F 764F 764D
manually
7602 7603 7604
7605 7606 7607
At least two cashboxes have the same
13024 Manually change ID 6053
ID
Page 115 of 206


Description
13025 Note at exit slot Take the note away 3709 4709
3716 373C 4708
Stop operation, contact with the
13026 Exit support plate fault 470A 470B 4716
supplier
4724
380E 380F 383B
Please check exit shutter, and check if
4722 480C
13027 Exit shutter fault hardware fault and contact with the
480D 480E
supplier
480F 482D
Check if the shutter state is normal and
13028 Exit shutter state error 4832 5032
13029 Exit slot full Take away the note at exit slot 1719 4719
Stop operation, contact with the

13030 Belt scraper operation timeout 3610 7610 5630
supplier
13031 Note exit timeout Initialize, re-send command 5628
13032 Note deposit timeout Initialize, re-send command 5629
Please check if the note is normal, and

13033 Double notes during note scraping if hardware fault, please contact with 762C
the supplier
Push the module in position and if
3926 392A 5611
13036 Cashbox frame fault hardware fault, please contact with the
5925 5926 592A
supplier
13037 No cashbox Replenish cashbox 6017
13038 Cashbox 1 non-existence 6117
13040 Cashbox 3 non-existence Shield/replenish cashbox 6317
13043 Note exit failure, cashbox 1 empty 6118
13045 Note exit failure, cashbox 3 empty Replenish notes 6318
13048 Cashbox 1 too full Take out the redundant notes 6120
13049 Cashbox 2 too full 6220

Take out the redundant notes
13051 Cashbox 4 too full Take out the redundant notes 6420
Page 116 of 206

Description
3127 6113 6114
13053 Cashbox 1 rolling shutter fault
6127 612E
3227 6213 6214
6227 622E
3327 6313 6314
6327 632E
3427 6413 6414
6427 642E
3527 6513 6514
6527 652E
514E 361A 6115
13058 Cashbox 1 support plate fault
611A
Shield/replace/contact with the 524E 361B 6215
supplier 621B
534E 361C 6315
631C
544E 361D 6415
641D
554E 361E 6515
651E
13063 Cashbox 1 fault 6112 612F
Cashbox 1 withdrawal amount is not

13068 8142
the desired one
13069 8242
the desired one
Cashbox 3 withdrawal amount is not Contact the maintainer to solve the
13070 8342
the desired one problem
13071 8442
the desired one
13072 8542
the desired one
Withdrawal amount is not the desired Contact the maintainer to solve the
13073 8042
one problem
Page 117 of 206


Description
13074 Dodge gate 1 fault 3634 363E
13075 Dodge gate 2 fault 3636 363F

Shield/replace/contact with the supplier
13076 Dodge gate 3 fault 3638 3640
13077 Dodge gate 4 fault 363A 3641
13078 Flash or Eprom error Stop operation, contact with the A044 A045
13079 Key error supplier 3723
13080 Unsupported function Shield this function

13081 Configuration file error Initialize, then stop operation, and
13082 COMMANAGER error contact with the supplier
13083 Serial port operation failure

13084 Failed to send command
Communication or hardware fault,
13085 Failed to receive command please check if communication cable or
Data is found to be wrong after hardware device is normal
13086
verification
13087 Failed to receive ACK
13088 Initializing
Wait and re-send command
13089 The machine is busy
13090 Parameter error 2031
supplier
13091 Data ID received is wrong
Initialize, then re-send command
13092 Data received is wrong
Stop operation, and contact with the
13093 Hardware error 373D
supplier
A046 A049
13094 Other errors
A04A
Initialize, stop operation, and contact
Transport encoder or GUS06 sensor
13095 with the supplier 364B
fault
13096 Shutter encoder or ZUS04 sensor fault 384C
13097 Cashbox 1 deposit amount error 8143
Contact the maintainer to solve the
problem
Contact the maintainer to solve the
problem
13102 Deposit amount error 8043
Page 118 of 206


Description
13199 Communication timeout please check if communication cable
or hardware device is normal
Page 119 of 206

1.46 14000-14099 (MEI cash deposit mechanism)

Description
14021 No notes is inserted, warning code Insert notes into entrance slot
Notes failed to enter because customer
14022 catch it or don't insert deeply, warning Feed notes to entrance slot
code
Note is returned to exit slot, warning
14023 Take away the unrecognized notes
code
Stop accepting notes, count the
14024 Escrow is full, warning code accepted notes and put to cashbox
(clear escrow)
14031 Interface parameter is invalid 5
14032 Don't monitor status 6
14033 Failed to store file 10
14034 Invalid type 11
14035 Error conditon
Software fault, contact supplier
14036 Invalid operation
14037 Runtime error
14038 Command is being executed 3
14039 Escrow is empty
14040 Device is monitoring status 7
14041 Configuration file error Check configuration file
14042~
Software handling error Software fault, contact supplier
14062
14063 Hardware fault Hardware fault, contact supplier
14069 Unknown error Software fault, contact supplier
14071 Failed to open serial port 100
Check if the serial port connect well
14072 Failed to initialize serial port 101
or the serial setting is right
14073 Failed to transmit message 102
14074 Abnormal message 103
14075 Timeout expired 104
14076 Setting of data link error 105
14077 System error 2000
14078 Cashbox is full Settle up and replace cashbox
Fit cashbox and reset; if the cashbox
14079 Cashbox is taken way
is removed normally, ignore this.
Open the mechanism to check the
14080 Notes jam
transport, and clear the jammed notes
14081 Services haven't started Software fault, contact supplier
Page 120 of 206

Description
14082 Abnormal message
14083 Abnormal event
Check if the cable connect well, the
14084 Failed to communicate mechanism is power-on, or the setting
of serial port No is right
14085 Stop service Hardware fault, contact supplier
14086 Command timeout
14087 Invalid handle 1
14088 Service is not available 2
14089 Mechanism hasn't initialized 4
Mechanism is occupied by another
14090 8
process
14091 Depended DL (dynamic library) is lost 9
Entrance slot fault or the top cover is Check if the cover is closed, if the
14092
open entrance slot is blocked, clear it
Reset, if fails, open the cover to clear
14093 Upper transport fault
the transport
Check if the cover is closed, if the
14094 Exit slot fault or the top cover is open
exit slot is blocked, clear it
Reset, if fails, remove cashbox to
14095 Lower transport fault
clear the transport
Reset, if fails, open the cover to clear
14096 Escrow transport fault
the transport
Reset, if fails, remove cashbox to
14097 Pressure assembly fault
clear the transport
14098 Notes data fault Contact supplier
1.47 15000-15999 (CRM9250 cash recycling module)

Description
15000 Other warning errors please check the communication cables none
and device
15001 Shutter close/open sensor is abnormal 0601
15002 Shutter open timeout 0602
15003 Shutter close timeout Check if the shutter is abnormal 0603
15004 Shutter is jammed by notes 0605
15005 There is foreign object in shutter while 0606
Page 121 of 206

Description
closing it
Notes are returned to exit slot while
15006 Do nothing 0610
executing "Cash Count" command
15007 Notes remained in note slot Do nothing 0611
15008 Notes remained in entrance slot Do nothing 0612
15009 Notes remained in exit slot Do nothing 0613
15010 No note in note slot Do nothing 0614
15011 No note in entrance slot Do nothing 0615
15012 No note in exit slot Do nothing 0616
15013 Note is not in position Insert the notes correctly 061A
Torn or skewed note is detected at
15014 0621
entrance slot
Note with holes is detected at entrance
15015 0622
slot
Please input qualified notes
Extra-wide note is detected at entrance
15016 0623
slot
Extra-narrow note is detected at
15017 0624
entrance slot
Failed to feed note, the next note
Check if the NF (Note Feeder) is
15018 doesn't enter lower feed transport in 0631
abnormal
specified time.
No note entered into transport from Check if the NF (Note Feeder) is
15019 0632
entrance slot in specified time abnormal
Too many notes are rejected or escrow
15020 Escrow tape is exhausted 0701
fault
Notes in escrow exceed the set value
15021 Input too many notes, reduce some 0702
while executing "Cash count" command
RC1 cassette is empty (after executing
command)
command)
command)
command)
command)
15027 RC1 is near full Do nothing 0811, 0831, 0841
Page 122 of 206


Description
081A, 081B,
15032 Extended AC cassette is near full Do nothing
081C
081D, 0830,
15033 A area in AC is near full Do nothing
0840
15034 B area in AC is near full Do nothing 081E
15035 C area in AC is near full Do nothing 081F
15036 RC1 is full Do nothing 0821, 0851
15041 Extended AC is full Clear the machine None
15042 A area in AC is full Clear the machine 0850
15043 B area in AC is full Clear the machine None
15044 C area in AC is full Clear the machine None
Number of notes entered entrance slot
15045 Input too many notes, reduce some 0901
exceeds maximum
Number of notes which are rejected
15046 0911
successively exceeds preset number Rejected notes is too many, please input
Total number of notes rejected exceeds qualified notes
15047 0912
preset number
Number of notes at exit slot exceeds
15048 Too many notes, reduce some 0941
maximum when dispensing
Get no information about note when
15049 Do nothing None
validating
Retract the notes, software or hardware
15050 Escrow have notes after withdrawal 0741
problem, contact supplier
The escrow tape is reposited, but no
notes from escrow
Module firmware version is the same as
15052 Ignore
the version of upgrade file
Too many notes at NF slot; if still with If still with notes at NF slot, go on with
15053 0902
notes at NF slot, go on with retracting. retracting.
Communication failure, check the cable
15071 Failed to operate serial port None
and serial configuration
Page 123 of 206


Description
15072 Failed to allocate memory Software problem, contact supplier None

Waiting ACK timeout or failed to Communication failure, check the cable
15074 None
receive ACK and serial configuration
15076 PackageID of received data error None
15077 CRC of received data error Software or hardware problem, contact None
Received data error or receiving data supplier
15078 None
timeout
15079 Device is busy Device is running, try later None
15080 Parameter error Software problem, contact supplier None
The function is not supported, contact
15081 Unsupported function None
supplier
15082 Device status error Hardware problem, contact supplier None
Software or configuration error, contact
15083 Operating configuration file error None
supplier
Number of notes dispensed actually
15084 Hardware problem, contact supplier None
≠required number
Not support the function; contact with
15085 Not support operation of ECB 36
supplier.
Error on operation configuration of ECB Software or configuration error; contact

15086
36 with supplier.
15087 Failed to read hardware log Retry
Failed to convert denomination

15088 Contact with supplier
information
Abnormal total number of serial number

15089 Retry
in black list
1013, 1025,
1271,
4070~4075,
4201~4226,
15121 Other error Hardware problem, contact supplier
4230~423F,
424F, 42BA,
42CA, 42DA,
E400~E4FF
Page 124 of 206


Description
Other command is received before
15122 receiving "initialization setting" Software problem, contact supplier 1001
command
Other command is received before
15123 Software problem, contact supplier 1002
receiving "initialize" command
Illegal command is received after
"prepare deposit" command
"prepare dispense" command
"dispense" command
"prepare present" command
Illegal command is received after "open
shutter" command
Illegal command is received after "close
shutter" command
"retract NF" command
Illegal command is received after "Cash
15131 Software problem, contact supplier 100A
Count" command
15132 Software problem, contact supplier 100B
"deposit" command
15133 Software problem, contact supplier 100C
"cancel deposit" command
15134 Software problem, contact supplier 100D
"prepare next transaction" command
15135 Software problem, contact supplier 100E
"cancel dispense" command
15136 Software problem, contact supplier 100F
"retract NE" command
"cancel prepare" command
Illegal command is received after "keep
notes" command
"initialize" command
15140 Undefined command is received Software problem, contact supplier 1021
CRM expect to receive "read cassette
information" command
Page 125 of 206

Description
CRM failed to execute host command
15142 Exit ODS mode 1025
while in ODS mode
"AC setting" for AC error in
15151 Configuration error, contact supplier 1101, 1102
"initialization setting" command
Setting of "hopper type" for AC error in
15152 "initialization setting" command Configuration error, contact supplier 1103
(CRM9250 hopper must be set to exist)
Setting of "cassette type" for AC error
15153 Configuration error, contact supplier 1104, 1105
in "initialization setting" command
Setting of "denomination" for AC error
15154 Configuration error, contact supplier 1107
"RC setting" for RC error in
15155 "initialization setting" command Configuration error, contact supplier 111x
(undefined parameters)
Setting of "cassette type" for RC error
15156 in "initialization setting" command Configuration error, contact supplier 112x, 113x
(undefined parameters)
"hopper type" and "cassette type" for
15157 RC don't match in "initialization Configuration error, contact supplier 117x
setting" command
Setting of "denomination" for RC error
15158 Configuration error, contact supplier 118x
"RC setting" and "RC type" for RC
15159 don't match in "initialization setting" Configuration error, contact supplier 119x
command
Cassette memory setting error in
"initialization setting" command
15160 Configuration error, contact supplier 11A1
(cassette has no memory, but is set to
use memory)
Setting of "retract area" error for
15161 Configuration error, contact supplier 11A9
"retract" command
15162 Setting of operation mode for NV error Hardware problem, contact supplier 11Cx
Hardware or software problem, contact
15163 Action parameter error 11Dx
supplier
Setting for withdrawl limited amount
15164 Software problem, contact supplier 11E1
exceeds maximum
Withdrawal cassette is not available or
15165 Check cassette or contact supplier 11E2
unable to dispense
Setting of "dispense mode" error in
"dispense" command
Page 126 of 206


Description
Setting of hopper number error before
15167 executing "dispense" command (the Software problem, contact supplier 11E5
number is not continuous)
Setting for deposit limited amount
exceeds maximum
RC1 does't exist, or it's cable is not in
15169 Check cassette or contact supplier 8011, 11F1
position
position
position
position
position
Memory is null while reading AC, Cassette hasn't been set or hardware
15174 1200
please reset problem, contact supplier
Memory is null while reading RC1, Cassette hasn't been set or hardware
15175 1201
15176 1202
15177 1203
15178 1204
15179 1205
15180 RC1 specified to dispense is empty Software problem, contact supplier 1211
15184 RC5 specified todispense is empty Software problem, contact supplier 1215
Write illegal parameters to AC , please
reset
Write illegal parameters to RC1, please
reset
reset
reset
Page 127 of 206

Description
reset
reset
Illegal CRM parameters, please reset
15191 Software problem, contact supplier 1241~124A
(service command)
15192 RC1 specified to dispense is abnormal Check the cassette 1251, 1261
In compel deposit, the parameters for
selecting AC/RC error
15198 Total length of parameters error Software problem, contact supplier 1290
Setting of cassette priority error while
15199 Software problem, contact with supplier 1291
depositing
Recycler serial number length out of
15200 Software problem, contact with supplier 1292
range
NV is not closed before executing
15211 Close the NV and then transact 2001
command
Front door is not closed before
15212 Close front door and then transact 2011
executing command
Back door is not closed before
15213 Close back door and then transact 2021
executing command
Upper unit is being dragged out before
15214 Push it in position and then transact 2031
executing command
Lower unit is not in position before
executing command
Transport in Lower unit is not closed
15216 Close the transport and then transact 2051
before executing command
NF and NE doesn't joint together before
15217 Joint NF and NE and then transact 2061
executing command
Shutter is not closed before executing
15218 Close shutter and then transact 2071
command
15219 NV is open while executing command Close NV and then transact 2101
Front door is open while executing
15220 Close front door and then transact 2111
command
Back door is open while executing
15221 Close back door and then transact 2121
command
Page 128 of 206


Description
Upper unit is being dragged out while
executing command
Lower unit is not in position before
executing command
Transport in lower unit is open before
15224 Close the transport and then transact 2151
executing command
NF and NE doesn't joint together before
15225 Joint NF and NE, and then transact 2161
executing command
Shutter is open before executing
15226 Close shutter and then transact 2171
command
15241 NV hardware error Hardware problem, contact supplier 3000~30FF
15242 NV communication error Hardware problem, contact supplier 3100~31FF
15243 NV command or parameter error Hardware problem, contact supplier 3200~32FF
15244 NV error Hardware problem, contact supplier 3300~33FF
Poor quality note or hardware problem,
15245 Note thickness is abnormal 3401~3403
contact supplier
15246 NV internal sensor error Hardware problem, contact supplier 3500~35FF
15247 NV reject notes abnormally Hardware problem, contact supplier 3333
Hardware error, failed to operate Flash
15251 Hardware problem, contact supplier 4001~4003
ROM on the control board of lower unit
Hardware error, failed to operate
4004~4006,
15252 EEPROM on the control board of lower Hardware problem, contact supplier
4051~405B
unit
15253 CRM internal operation error Hardware problem, contact supplier 4007~4008
CRM hardware error, failed to operate
15254 Hardware problem, contact supplier 4020, 4030, 4060
AC memory
RC1 memory
RC2 memory
RC3 memory
CRM Hardware error, failed to operate
RC4 memory
RC5 memory
CRM hardware error, 36V power is
15260 Hardware problem, contact supplier 4041
abnormal
Page 129 of 206


Description
CRM firmware error, the edition of
15261 firmware for the control board of upper Hardware problem, contact supplier 4101
unit and lower unit don't match
15262 Internal logical error Hardware problem, contact supplier 4102~4105
4240, 4250,
4260, 4270,
15263 Communication with AC error Check the cassette 4280, 4290,
42A0, 42B0,
42C0, 42D0
4241, 4251,
4261, 4271,
15264 Communication with RC1 error Check the cassette 4281, 4291,
42A1, 42B1,
42C1, 42D1
4242, 4252,
4262, 4272,
42A2, 42B2,
42C2, 42D2
4243, 4253,
4263, 4273,
42A3, 42B3,
42C3, 42D3
4244, 4254,
4264, 4274,
42A4, 42B4,
42C4, 42D4
4245, 4255,
4265, 4275,
42A5, 42B5,
42C5, 42D5
15269 Failed to read recycler serial number Retry 407A
15270 Failed to write recycler serial number Retry 407B
Page 130 of 206


Description
5001~500F,
5010~501A,
5021~502E,
5031~5036,
5041~5046,
Check the sensor or contact with
15281 Sensor is dirty or damaged 5051~5055,
supplier
5061~5065,
5071~5075,
5081~5085,
5091~50955400~
5406
5301~530F,
5310~531A,
5321~532E,
5331~5336,
5341~5346,
15282 Sensor fault Check the sensor or contact supplier
5351~5355,
5361~5365,
5371~5375,
5381~5385,
5391~5395
5101~5104,
Diverter fault (before executing 5111~5114,
15283 Hardware problem, contact supplier
command) 5121~5125,
5131~5135
Motor fault, motor runs but it hasn't
15284 Hardware problem, contact supplier 5201~520D
been detected
Diverter fault (while executing 5141~5145,
command) 5151~5155
15288 Failed to close shutter normally Check the shutter if normal 6006
15289 Failed to close shutter safely Check the shutter if normal 6007
15290 Failed to close shutter forcibly Check the shutter if normal 6008
Shutter status detection sensor is
15291 Check the sensor or contact supplier 6001
abnormal
15292 Shutter open timeout Check the shutter 6002
15293 Shutter close timeout Check the shutter 6003
15294 Failed to close shutter Check the shutter 6004
15295 Shutter is jammed by notes Check the shutter 6005
Page 131 of 206


Description
6111, 6112, 6121,
Hardware problem, contact with
15296 Pressure plate fault 6123, 6126, 6127,
supplier
6128, 6129, 612A
Hardware problem, contact with 6113, 6122, 6124,
15297 Top plate fault
supplier 612B, 612C
Notes in note slot (before executing
15298 Retract the notes and then transact 6201
command)
Notes in entrance slot (before executing
command)
Notes in exit slot (before executing
command)
No note in note slot (before executing
15301 Reset CRM 6204
command)
No note in entrance slot (before
executing command)
No note in exit slot (before executing
command)
Notes in note slot (after executing
15304 Reset CRM, retract the notes 6211
command)
Notes in entrance slot (after executing
command)
Notes in exit slot (after executing
command)
No note in note slot (after executing
command)
No note in entrance slot (after executing
command)
No note in exit slot (after executing
command)
6301, 6302,
15310 Note in entrance slot is abnormal Place the note well, reset CRM
6303, 6304
6305, 6306,
15311 Note in entrance slot is abnormal Place the note well, reset CRM
6307, 6308
Note jammed in exit slot (after
15312 Clear the jammed notes in exit slot 6309
executing command)
Failed to feed notes in entrance slot, the
Check if the note feeder is worn-out or
15313 next note isn't fed to lower feed 6313
the note is abnormal
transport in specified time
Page 132 of 206


Description
Failed to present notes in exit slot, the
Check if the note feeder is worn-out or
15314 next note isn't fed to upper feed 6314
the note is abnormal
transport in specified time
15315 Upper feed wing wheel failed to reposit Check hardware or contact supplier 6315
No note enters transport from entrance Check if the note feeder is worn-out or
15316 6316
slot in specified time the note is abnormal
No note enters transport from exit slot Check if the note feeder is worn-out or
15317 6317
in specified time the note is abnormal
Note stacker fault (before executing
15318 Check hardware or contact supplier 6117, 6119
command)
15319 Prepare dispensing fault Check hardware or contact supplier 6125, E605
Escrow tape is full, tap is exhausted
15321 Check hardware or contact supplier 7002
(before executing command)
Notes in escrow tape (before executing
command)
Notes in escrow tape (after executing
command)
Number of notes enters and leaves
15324 Reset CRM 7011, 7012
escrow don't match
No note is delivered from escrow in
specified time
Escrow tape is reposited but no note is
delivered from escrow
15327 Escrow tape failed to reposited Check hardware or contact supplier 7021, 7022, 7023
15328 Status of escrow tape is abnormal Check hardware or contact supplier 7031, 7032, 7033
Notes in the end of tape (before
executing command)
Notes in the end of tape (after executing
command)
Escrow tape is full, tap is exhausted
(while executing command)
AC don't exist or cables don't connect
15340 Check the cassette 8010
well
15341 All cassettes are full Clear the machine 800x
Extended AC don't exist or cables don't
15342 Check the cassette 801A
connect well
15343 Extended AC is full Clear the machine 801B, 8019
15344 All the cables of RC don't connect well Check the cassette 801C
A area in AC is full (before executing
15345 Clear the machine 801D, 8020
command)
Page 133 of 206

Description
B area in AC is full (before executing
15346 Clear the machine 801E
command)
C area in AC is full (before executing
15347 Clear the machine 801F
command)
AC is abnormal (before executing
15348 Check the cassette 8030, 8040
command)
Extended AC is abnormal (before
15349 Check the cassette 8031, 8041
executing command)
8050, 8060,
8070, 8080,
15350 AC fault Check the cassette or contact supplier
8090, 80A0,
80B0, 80C0
8021, 8051,
8061, 8071,
15351 RC1 fault Check the cassette or contact supplier 8081, 8091,
80A1, 80B1,
80C1
8022, 8052,
8062, 8072,
80A2, 80B2,
80C2
8023, 8053,
8063, 8073,
80A3, 80B3,
80C3
8024, 8054,
8064, 8074,
80A4, 80B4,
80C4
8025, 8055,
8065, 8075,
80A5, 80B5,
80C5
RC1 failed to feed note, the next note
15356 Check the cassette or contact supplier 80D1, 1281
isn't fed out in specified time
Page 134 of 206

Description
15361 AC box is dragged out Push the cassette in 80E0
15362 RC1 is dragged out Push the cassette in 80E1
Check if the cassette is inserted
15367 AC is inserted in 80F0
correctly
15368 RC1 is inserted in 80F1
correctly
correctly
correctly
correctly
correctly
15373 AC is inserted in and then dragged out Check if the cassette is ok 8100
15374 RC1 is inserted in and then dragged out Check if the cassette is ok 8101
15379 RC2 is set to extended AC Software setting error, contact supplier 8112
Page 135 of 206


Description
9001, 9002,
9003, 9004,
9005, 900F,
9041, 9042,
9043, 9044,
9045, 904F,
15391 Notes or jammed notes in NF transport Clear jams 9081, 9082,
90A1~90A5,
90AF, 9401,
9402, 9501,
9502, 9503,
9504,
9505~9509, 950F
900A, 900B,
900C, 900D,
900E, 9011,
9012, 9013,
904A, 904B,
904C, 904D,
904E, 9051,
9052, 9053,
9083, 9084,
15392 Notes or jammed notes in NE transport Clear jams 9085, 9086,
9087,
90AA~90AE,
90B1, 90B2,
90B3, 9404,
9405, 9406,
9425, 950A,
950B, 950C,
950D, 950E,
9511, 9512, 9513
9010, 9050,
15393 Notes or jammed notes in LT transport Clear jams
90B0
Page 136 of 206


Description
9014, 9015,
9016, 9017,
9018, 9019,
9054~9059,
90B4~90B9,
15394 Notes or jammed notes in CT transport Clear jams
940A, 940B,
940C, 940D,
9428, 9514,
9515, 9516,
9517, 9518, 9519
901E, 901F,
9028, 9029,
902A, 905E,
905F, 9068,
9069, 906A,
Notes or jammed notes in AC entrance
15395 Clear jams 90BE, 90BF,
or interior transport
90C8, 90C9,
90CA, 9413,
9414, 951E,
951F, 9528,
9529, 952A
9020, 902B,
9060, 906B,
15396 Notes or jammed notes in RC1 entrance Clear jams
90C0, 90CB,
9520, 952B
9021, 902C,
9061, 906C,
90C1, 90CC,
9521, 952C
9022, 902D,
9062, 906D,
90C2, 90CD,
9522, 952D
9023, 902E,
9063, 906E,
90C3, 90CE,
9523, 952E
15400 Notes or jammed notes in RC5 entrance Clear jams None
Page 137 of 206


Description
9006~9009,
90A6~90A9,
Notes or jammed notes in transport
15401 Clear jams 9403, 9407,
between NF and NE
9426, 9430,
9046~9049
15402 Clear jams 9408
between NF and LT
15403 Clear jams 9427, 9510
between NF and CT
15404 Clear jams 9409
between LT and CT
15405 Clear jams 9411, 9412, 9429
between CT and AC
15406 Clear jams 9415, 941D
between CT and RC1
15407 Clear jams 9416, 941E
between CT and RC2
15408 Clear jams 9417, 941F
between CT and RC3
15409 Clear jams 9418, 9420
between CT and RC4
9091~9099,
9101~910A,
9113~9117,
911C~9126,
15410 Notes is abnormal during transportation Initialize CRM 9128~9132,
9141~914A,
9153~9157,
915C~9166,
9168~9172
9201~920D,
9221~9225,
922F,
9231~9235,
The number of notes don't match during
15411 Initialize CRM 9239,
transportation
9241~924A,
9261~9265,
926F,
9271~9275, 9279
Too many notes are rejected Notes are unqualified, please input
15412 9281
successively during withdrawal qualified ones
Page 138 of 206

Description
Too many rejected notes during Notes are unqualified, please input
15413 9282
withdrawal qualified ones
Too many notes are rejected Notes are unqualified, please input
15414 9285
successively during "cash count" qualified ones
Too many rejected notes during "cash Notes are unqualified, please input
15415 9286
count" qualified ones
Too many notes in exit slot while
15416 Clear notes in NF 9288
retracting NF
9301~931F,
Notes are abnormal during
15417 Initialize the mechanism 9320~932E,
transportation
9330~9332
Denomination of note dispensed from
15418 9289
RC1 not match with the setting

15419 928A
Denomination of note dispensed from Check note denomination of RCs if match

15420 928B
RC3 not match with the setting with setting

15421 928C

15422
Diverter failed to reposit after the E511~E514,
command E531~E535
Diverter in AC diverting error (notes
15432 Hardware problem, contact supplier E541
enter B area after the command)
Diverter in AC diverting error (notes
15433 Hardware problem, contact supplier E542
enter C area after the command)
Pressure plate failed to reposit after the
15434 Hardware problem, contact supplier E601, E603
command
Top plate failed to reposit after the
command
While retracting, failed to close shutter
15436 Check the shutter E611
and retract notes successfully
Note stacker fault (after executing
command)
15441 A area in AC is full after the command Clear the machine E801, E805
15442 B area in AC is full after the command Clear the machine E802
15443 C area in AC is full after the command Clear the machine E803
15444 extended AC is full after the command Clear the machine E804, E806
Page 139 of 206

Description
E810, E820,
15445 AC failed to reposit after the command Check the cassette or contact supplier
E830, E840
E811, E821,
15446 RC1 failed to reposit after the command Check the cassette or contact supplier
E831, E841
E812, E822,
E832, E842
E813, E823,
E833, E843
E814, E824,
E834, E844
E815, E825,
E835, E845
15451 AC is abnormal after the command Check the cassette or contact supplier E850, E860
15452 RC1 is abnormal after the command Check the cassette or contact supplier E851, E861
AC is 'empty', 'near full' or 'full' at the
15457 Check the cassette or contact supplier E85A, E86A
same time after the command
Dispense successfully, CRM is not in Check if CRM is in position or
15461 EA02
position while retracting rejected notes hardware problem, contact supplier
Dispense successfully, NV fault while
15462 Hardware problem, contact supplier EA03
retracting rejected notes
Dispense successfully, internal error
while retracting rejected notes
Dispense successfully, execute
15464 components fault while retracting Hardware problem, contact supplier EA05
rejected notes
Dispense successfully, escrow fault
Dispense successfully, cassette fault
Dispense successfully, transport fault
15470 Failed to communicate with NV board Check the communication cables None
Failed to recognize the serial number
15471 Software problem, contact supplier None
image
15472 Failed to save serial number image Software problem, contact supplier None
Page 140 of 206


Description
15473 Failed to operate data library Software problem, contact supplier None
15474 Retrieval failed Try again None
15475 Failed to allocate memory Software problem, contact supplier None
15476 Failed to delete image file Try again None
15477 Back-up failed Try again None
15478 Failed to load OCR dynamic library Software problem, contact supplier None
15479 Failed to access SQL file Retry
15480 Banking up database, retry later. Retry later
Downloading firmware, unknown

15500 Retry or contact with supplier
command
Downloading firmware, configure SRAM

failed
Downloading firmware, validating data

error
Downloading firmware, accessing

program flash failed
Downloading firmware, accessing data

flash failed
Downloading firmware, communication

timeout
Downloading firmware, restoring AC

failed
Downloading firmware, restoring RC1

failed

failed

failed

failed
Downloading firmware, restoring ODS

failed
Downloading firmware, restoring NV51

interface board failed
Downloading firmware, launching AC

upgrade failed
Page 141 of 206


Description
Downloading firmware, launching RC1
upgrade failed

upgrade failed

upgrade failed

upgrade failed
Downloading firmware, launching ODS

upgrade failed
Downloading firmware, launching NV51

interface board upgrade failed
Downloading firmware, AC upgrade

failed
Downloading firmware, RC1 upgrade

failed

failed

failed

failed
Downloading firmware, ODS upgrade

failed
Downloading firmware, launching NV51

interface board upgrade failed
Downloading firmware, incomplete or

without download files
Downloading firmware completed, but

getting version information failed, or
inconsistency between firmware version
and upgrade file version
Downloading firmware, download file

format error
Downloading firmware, sending or

receiving data error
Page 142 of 206


Description
Downloading firmware, issuing data
15531 Retry or contact with supplier 0001
failed
15532 Downloading firmware, CRC error Retry or contact with supplier 0031
Downloading firmware, program

15533 Retry or contact with supplier 0032, 0035
checking error
Downloading firmware, erasing section

failed
Downloading firmware, programming

failed
Downloading firmware, NV self-test

failed
Downloading firmware, writing code

failed
Downloading firmware, open

downloading file failed
Downloading firmware, read download

file failed
Downloading firmware, getting upgrade

file version information failed
Downloading firmware, firmware

15541 downloading of this version is not Retry or contact with supplier
allowed
Page 143 of 206

1.48 17000-17099 (CAS001 coin acceptance system)

Description
Bracket is dragged out while
17001 Check the position of CAS001 None
clearing coins
HOPPER failed to present while
17002 Check the coin hopper None
making change
17011 Wrong parameter Software problem, contact supplier None
Mix notes fail or bad coin hopper,
Amount is insufficient, making
17012 check the hopper or if the remaining None
change failed
sum is sufficient
Failed to detect the middle sensor,
17013 Escrow1 failed to find the middle None
check or replace the sensor.
Failed to detect the left sensor, check
17014 Escrow1 failed to find the left None
or replace the sensor.
Failed to detect the right sensor,
17015 Escrow1 failed to find the right None
Failed to detect the down sensor,
17019 Diverter1 failed to find the down None
Failed to detect the up sensor, check
17020 Diverter1 failed to find the up None
Failed to detect the down sensor,
17021 Diverter2 failed to find the down None
Failed to detect the up sensor, check
17022 Diverter2 failed to find the up None
17023 Diverter3 failed to find the left None
17024 Diverter3 failed to find the right None
No coin in hopper or can't detect
17025 Main hopper1 failed to present None
coin, check the hopper
Coin is always detected by sensor,
17026 Main hopper1 is jammed None
check the hopper
No coin in hopper or can't detect
coin, check the hopper
Page 144 of 206

Description
17028 Main hopper2 is jammed None
check the hopper
Recycle hopper1 failed to present No coin in hopper or can't detect
17029 None
coins coin, check the hopper
Recycle hopper1 is jammed by Coin is always detected by sensor,
17030 None
coin check the hopper
Recycle hopper2 failed to present No coin in hopper or can't detect
17031 None
Recycle hopper2 is jammed by Coin is always detected by sensor,
17032 None
coin check the hopper
Communication of validator is
17033 Coin acceptor fault interrupted, check the cable and None
related circuit
iButton of coin-replenish box1 Cable don't connect well or circuit
17034 None
fault fault, check the cable and circuit
17035 None
Cam sensor or motor fault, check the
17040 Cam is blocked None
sensor and motor
Entrance sensor is shielded, check
17042 Coin entrance is jammed by coin None
the sensor
At least two sensors are shielded,
17044 Escrow1 sensor fault None
check sensors
check sensors
17046 Diverter1 sensor fault None
check sensors
check sensors
check sensors
17049 EEPROM fault Hardware fault, contact supplier None
Communication cable is broken,
17050 Coin acceptor timeout None
check the cable
17051 Coin acceptor returning data error Coin acceptor fault, check it None
17052 Device is busy Software problem, contact supplier None

Coin-replenish box1 hasn't been Replenish flow is wrong, correct the
17053 None
replenished flow
Page 145 of 206


Description
Coin-replenish box2 hasn't been Replenish flow is wrong, correct the
17054 None
replenished flow
Both coin-replenish box1 and 2 Replenish flow is wrong, correct the
17055 None
haven't been replenished flow
Acceptance channel entrance
17057 Sensor can't detect coin, check it None
sensor fault
Acceptance channel exit sensor
17058 Sensor can't detect coin, check it None
fault
17071 Wrong coin type in coin hopper Reset coin type None
17072 All coin hoppers are disenabled Initialize coin acceptance system None
17086 Failed to read files (bmp file) File is damaged, check the file None
17087 File is too large File is too large, check the file None
File don't exist or file name is
wrong, check the file
17089 Unknown error Software problem, contact supplier None
17090 Interface parameter error Software problem, contact supplier None

Device configuration file error,
17091 Device configuration error None
check the file
Error when writing configuration
file
Serial configuration file error, check
17093 Serial configuration error None
the file
17094 NAK is received, data sent error Software problem, contact supplier None
check the line
17096 Failed to send ENQ Software problem, contact supplier None
Memory is insufficient, since
Commanager thread is not killed
while exiting host program,
Commanager can't start when
starting host program again. Check if
the memory is sufficient or contact
supplier. Commanager thread must
be killed when exiting host program.
Communication cable is broken or is
17098 Waiting ACK timeout None
interfered, check the device or cable
check the device or cable
Page 146 of 206
1.49 17000-17099 (CAS002, CAS004 coin acceptance system)

Description
The command is invalid, operate
17011 Invalid command as the 'interface description None
document'
Mix notes fail or bad coin hopper,
Amount is insufficient, making
17012 check the hopper or if the None
change failed
remaining sum is sufficient
Failed to detect the left sensor,
Main hopper1 failed to present No coin in hopper or can't detect
17025 None
17026 Main hopper1 is jammed by coin None
check the hopper
Main hopper2 failed to present No coin in hopper or can't detect
17027 None
17028 Main hopper2 is jammed by coin None
check the hopper
Communication of validator is
17033 Coin validator fault interrupted, check the cable and None
related circuit
Page 147 of 206


Description
17034 None
17035 None
17036 Failed to write Flash Power-on again and write Flash
Writing file is interrupted,
17037 File hasn't been downloaded
power-on again and write Flash
17038 Failed to write Log Check the control board
17039 Failed to read log Check the bottom storage area
17040 Failed to clear coins Check the hopper

Cam sensor or motor fault, check
the sensor and motor
Slot sensor is shielded, check the
17043 Entrance slot is jammed by coin None
sensor
No rejected coin is detected by
Reject signal of coin acceptor is
17044 coin acceptor, check the acceptor None
abnormal
sensor
check sensors
check sensors
check sensors
check sensors
17050 Coin validator timeout None
check the cable
17051 Coin validator returning data error Validator fault, check it None
Software problem, contact
17052 Device is busy None
supplier
Cable don't connect well or circuit
17053 Coin box iButton fault None
fault, check the cable and circuit
Exit route is jammed, check the
17054 Coin exit slot is jammed by coins None
route
Hopper1 don't connect well, check
17056 Hopper1 is not in position None
the position of hopper
Page 148 of 206


Description
Hopper2 don't connect well, check
17057 Hoper2 is not in position None
the position of hopper
17058 Coin box is not in position Check the position of coin box None
Ignore or shutdown for check

17060 Image validating module error None
according to operation requirement
File don't exist or file name is
wrong, check the file
Update is not complete, download
17069 Failed to update, no update data None
the update package again
17073 Coin retract bin full Replace or clear coin retract bin None
supplier
17091 Interface parameter error None
supplier
Device configuration file error,
check the file
Serial configuration file error,
check the file
17094 NAK is received, data sent error None
supplier
check the line
supplier
Memory is insufficient, since
Commanager thread is not killed
while exiting host program,
Commanager can't start when
17097 Failed to send command starting host program again. None
Check if the memory is sufficient
or contact supplier. Commanager
thread must be killed when exiting
host program.
Communication cable is broken or
17098 Waiting ACK timeout is interfered, check the device or None
cable
check the device or cable
Page 149 of 206

1.50 17000-17099 (CAS006, CAS006A, CAS006B coin acceptance system)

Description
Coin acceptance module bracket is
pulled out when clearing coins
At least one hopper failed to
dispense
Version of file to be downloaded is
17005 same as firmware version, cancel Warning error, ignore None
download
Failed to find the file to be
17010 Check download path None
downloaded
17011 Error parameter None
supplier
Amount is insufficient, making Coins are insufficient, replenish
17012 None
change failed coins
Hardware or sensor fault, contact
supplier
supplier
supplier
supplier
supplier
supplier
17019 Buckle1 failed to find the down None
supplier
17020 Buckle1 failed to find the up None
supplier
17021 Buckle2 failed to find the down None
supplier
17022 Buckle2 failed to find the up None
supplier
Channel failed to transport to exit Hardware or sensor fault, contact
17023 None
slot supplier
Channel failed to transport to Hardware or sensor fault, contact
17024 None
reject box supplier
Page 150 of 206


Description
Main hopper1 failed to present Hardware or sensor fault, contact
17025 None
coins supplier
17026 Main hopper1 is jammed by coin Clear jam None
supplier
17028 Main hopper2 is jammed Clear jam None
Recycle hopper1 failed to present Hardware or sensor fault, contact
17029 None
coins supplier
Recycle hopper1 is jammed by
17030 Clear jam None
coin
Recycle hopper2 failed to present Hardware or sensor fault, contact
17031 None
coins supplier
Recycle hopper2 is jammed by
17032 Clear jam None
coin
17033 Coin acceptor fault None
supplier
iButton of coin-replenish box1 Hardware or sensor fault, contact
17034 None
fault supplier
iButton of coin-replenish box2 Hardware or sensor fault, contact
17035 None
fault supplier
17036 iButton of coin-reject box1 fault None
supplier
17037 iButton of coin-reject box2 fault None
supplier
17038 Failed to write Log None
supplier
17039 Failed to read log None
supplier
supplier
17041 Cam motor fault motor fault, contact supplier None
Coin entrance slot is jammed by Slot sensor is shielded, check the
17042 None
coin sensor
Reject signal of coin acceptor is
17043 Hardware fault, contact supplier None
abnormal
17044 Escrow1 sensor fault Sensors fault, replace it None
17045 Escrow2 sensor fault Sensors fault, replace it None
17046 Buckle1 sensor fault Sensors fault, replace it None
Page 151 of 206


Description
17047 Buckle2 sensor fault Sensors fault, replace it None
17048 Channel sensor fault Sensors fault, replace it None

17050 Coin acceptor timeout None
check the cable or device
17051 Acceptor returning data error None
Hardware problem, contact
supplier
Coin-replenish box1 hasn't been
17053 Replenish coins as the flow None
replenished
Coin-replenish box2 hasn't been
replenished
Both coin-replenish box1 and 2
haven't been replenished
17056 Position of CAS is abnormal None
supplier
17057 Recycle hopper3 failed to present None
supplier
17058 Recycle hopper3 is jammed Clear jam None
17059 Recycle hopper4 failed to present None
supplier
17060 Recycle hopper4 is jammed Clear jam None
17061 Channel running error None
supplier
17062 Channel entrance SENSOR fault Sensor fault, replace it None
17063 Channel exit SENSOR1 fault Sensor fault, replace it None
17064 Coin box existence sensor fault Sensor fault, replace it None
17065 Big HOPPER1 SENSOR fault Sensor fault, replace it None
17066 Big HOPPER2 SENSOR fault Sensor fault, replace it None
17067 Small HOPPER1 SENSOR fault Sensor fault, replace it None
17071 Failed to open coin shutter Hardware problem, contact None

supplier
17072 Failed to close coin shutter None
Page 152 of 206

Description
17073 File hasn't been downloaded None
17074 Voltage is too low to transact None
supplier
Install hopper, or modify
Hopper doesn’t exist or work at
17075 configuration file and re-initialize None
moment
device
17082 Failed to open file Retry after checking the file None
17083 File too large Check file None
17084 Failed to read file Check file None
Log data written is too long (more
17085 Check written length None
than 1024 bytes)
Firmware version upgraded is not
Confirm the consistency of file
17086 consistent with upgrade file None
name and actual firmware version
version
17087 Cassette full Replace cassette None
Serial port is not set or failed to be
17088 Severe error None
set, or CAS hasn't been initialized
supplier
17090 Interface parameter error None
supplier
supplier
17092 Unsupported function None
supplier
supplier
17094 NAK is received, data sent error None
Page 153 of 206


Description
Page 154 of 206

1.51 18000-18099 (Lobby90 cash deposit mechanism)

Description
18011 Cashbox is near full Ask to empty cashbox None
18012 Retract area is not empty Stop to clear retract area None
18031 Replacement state (operation error) None
18032 Deposit state (operation error) None
18033 Idle state (operation error) None
18034 Power save mode None
18035 Equipment is busy Software error, please contact with None
18036 Initializing the supplier None
18038 Operation fault None
18039 Command is not permitted None
18040 Unsupported position None
18041 Configuration error Check the configuration file None
18042 No note while counting notes Ignore None
18043 Too many notes Take away redundant notes None
Remove the notes or other object
18044 Note in entrance slot None
at the entrance slot
18045 Escrow is not empty None
Empty the escrow
18046 Escrow is full None
18048 Security shutter is not closed Close the security shutter None
18049 Shutter is not closed Close the shutter None
18050 Failed to open shutter Resend the command None
18051 Failed to close shutter Resend the command None
18052 System time error Software error, please contact with None
18053 Denomination info is not acquired the supplier None
18060 Reject area is not empty None
Remind the users to take rejected
18061 Rejected notes are not taken away None
notes away
18062 Reject area is full None
18063 Shutter is moved illegally None
Initialize the machine, if failed,
18064 Failed to deposit None
18065 Failed to retract None
18066 Transport error (jam) Remove the jammed note None
18067 Feeding slot error None
18068 Sensor error None
18069 Cashbox error None
Page 155 of 206


Description
Empty the reject vault as soon as
18070 Reject vault is full None
possible
18071 Cashbox is full Stop to clear cashbox None
18072 Other error None
Cash deposit mechanism is not in
18073 Stop to push it in position None
position
18074 Deposit shutter is opened Stop to close the shutter None
Check the IO expansion board and
18075 External sensor error None
sensor
18076 Cashbox shutter error Stop to check the shutter None
Communication cable is
18099 Communication fault disconnected, please check the None
cable
4.52 18100-18599 (CAM8340)

Description
18101 Cassette 1 is near full Ignore 0x01
18105 Cassette 1is full Ignore 0x05
18106 Cassette 2 is full Ignore 0x06
18109 No note at entry slot Load notes in slot 0x09
18110 Note reject during depositing Ignore 0x10
18111 Note rejected during initialization Take rejected notes back 0x11
Notes enter cassette during
18112 Ignore 0x12
initialization
18113 Failed to check counting Please contact with supplier 0x13
Compensate one for denomination
18114 Please contact with supplier 0x14
counts
Dispenser firmware version and
18120 Ignore None
upgrade file version consistent
Page 156 of 206

Description
18132 Invalid parameter Please contact with supplier 0x20
18133 Unknown parameter Please contact with supplier 0x21
18134 Cassette type setting error Please contact with supplier 0x22
18135 Set denomination not accepted Please contact with supplier 0x23
18136 Setting not initialized Please contact with supplier 0x24
18137 Cassette is pulled out and inserted Initialize and restore dispenser unit 0x25
18148 Note jam in UFSC Initialize and restore dispenser unit 0x30
18149 Note jam between UFCS and DDTS Initialize and restore dispenser unit 0x31
18150 Note jam at DDTS Initialize and restore dispenser unit 0x32
18151 Note jam between DDTS and UWSS Initialize and restore dispenser unit 0x33
18152 Note jam between UWSS Initialize and restore dispenser unit 0x34
18153 Note jam between UWSS and UDTS Initialize and restore dispenser unit 0x35
18154 Note jam at UDTS Initialize and restore dispenser unit 0x36
18155 Note jam between UDTS and URCS Initialize and restore dispenser unit 0x37
18156 Note jam at URCS Initialize and restore dispenser unit 0x38
18157 Note jam between UDTS and LDTS1 Initialize and restore dispenser unit 0x39
18158 Note jam at LDTS1 Initialize and restore dispenser unit 0x3A
18159 Note jam between LDTS1and LDTS2 Initialize and restore dispenser unit 0x3B
18160 Note jam at LDTS2 Initialize and restore dispenser unit 0x3C
18161 Note jam between LDTS2 and LDTS3 Initialize and restore dispenser unit 0x3D
18162 Note jam at LDTS3 Initialize and restore dispenser unit 0x3E
18163 Note jam between LDTS3 and LDTS4 Initialize and restore dispenser unit 0x3F
18164 Note jam at LDTS4 Initialize and restore dispenser unit 0x40
18165 Note jam between LDTS2 and CIES1 Initialize and restore dispenser unit 0x41
18169 Note jam at entry slot of cassette 1 Initialize and restore dispenser unit 0x45
18180 Cassette 1 CIES sensor fault Please contact with supplier 0x50
18181 Cassette 1 CICSL sensor fault Please contact with supplier 0x51
Page 157 of 206

Description
18182 Cassette 1 CICSR sensor fault Please contact with supplier 0x52
18183 Cassette 1 CPRSL sensor fault Please contact with supplier 0x53
18184 Cassette 1 CPRSR sensor fault Please contact with supplier 0x54
18185 Cassette 1 CPFS sensor fault Please contact with supplier 0x55
18186 Cassette 1 CNFS sensor fault Please contact with supplier 0x56
18187 Cassette 1 CFSS sensor fault Please contact with supplier 0x57
18188 Cassette 1 CEDS sensor fault Please contact with supplier 0x58
18189 Cassette 1 CPCS sensor fault Please contact with supplier 0x59
18190 Cassette 1 pick motor fault Please contact with supplier 0x5A
18191 Cassette 1 adjust motor fault Please contact with supplier 0x5B
18192 Cassette 1 feed diverter fault Please contact with supplier 0x5C
Page 158 of 206

Description
18244 UNES sensor fault Please contact with supplier 0x90
18245 UNES sensor fault Please contact with supplier 0x91
18246 URCS sensor fault Please contact with supplier 0x92
18247 URES sensor fault Please contact with supplier 0x93
18248 UFCSL sensor fault Please contact with supplier 0x94
18249 UFCSR sensor fault Please contact with supplier 0x95
18250 USCSL sensor fault Please contact with supplier 0x96
18251 USCSR sensor fault Please contact with supplier 0x97
18252 UMTSL sensor fault Please contact with supplier 0x98
18253 UMTSR sensor fault Please contact with supplier 0x99
18254 UDTS sensor fault Please contact with supplier 0x99
18255 UNLS sensor fault Please contact with supplier 0x9A
18256 UPLS sensor fault Please contact with supplier 0x9B
18257 UFLS sensor fault Please contact with supplier 0x9C
18258 URLS sensor fault Please contact with supplier 0x9D
18259 UPES sensor fault Please contact with supplier 0x9E
Page 159 of 206

Description
18254 UDTS sensor fault Please contact with supplier 0x9F
18260 UWSSL sensor fault Please contact with supplier 0xA0
18261 UWSSR sensor fault Please contact with supplier 0xA1
18262 UDDS sensor fault Please contact with supplier 0xA2
18263 LPES sensor fault Please contact with supplier 0xA3
18264 LPLS sensor fault Please contact with supplier 0xA4
18265 LPPS sensor fault Please contact with supplier 0xA5
18266 LDTS1 sensor fault Please contact with supplier 0xA6
18270 DDTS sensor fault Please contact with supplier 0xAA
18271 Reject diverter fault Please contact with supplier 0xAB
18272 Note separating motor fault Please contact with supplier 0xAC
18273 Upper transport motor fault Please contact with supplier 0xAD
18274 Lower transport motor fault Please contact with supplier 0xAE
18292 NV not closed Close locking lever 0xC0
18293 Upper transport not closed Close locking lever 0xC1
Front cover of upper transport not
18294 Close locking lever 0xC2
closed
Rear cover of upper transport not
closed
18296 Upper dispenser unit not in position Close locking lever 0xC4
18297 Lower dispenser unit not in position Close locking lever 0xC5
Hopper cover of lower dispenser unit
not closed
18308 No ACK Please contact with supplier 0xD0
18309 Communication frame error Please contact with supplier 0xD1
18310 Communication timeout Please contact with supplier 0xD2
183B Check code error Please contact with supplier 0xD3
183D SN error Please contact with supplier 0xD4
18313 ODS mode Please contact with supplier 0xD5
18324 Timeout communication with NV Please contact with supplier 0xE0
Page 160 of 206


Description
18325 DSP1 enabling lighting failed Please contact with supplier 0xE1
18326 DSP2 enabling lighting failed Please contact with supplier 0xE2
18327 DSP1 disenabling lighting failed Please contact with supplier 0xE3
18328 DSP1 disenabling lighting failed Please contact with supplier 0xE4
18329 Unknown NV error Please contact with supplier 0xE5
18340 Erasing flash error Please contact with supplier 0xF0
18341 Failed to write data table Please contact with supplier 0xF1
18342 Failed to read log Please contact with supplier 0xF2
18343 Data package too long Please contact with supplier 0xF3
18344 Failed to write log Please contact with supplier 0xF4
18345 Failed to read data table Please contact with supplier 0xF5
18346 Failed to read/write flash Please contact with supplier 0xF6
18372 All cassettes full Settlement 0x110
18373 All cassettes not exist or disenabled Please contact with supplier 0x111
18374 CAN communication timeout Please contact with supplier 0x112
Exceptional note width in lower
transport
18389 Enter wrong cassette_cassette 1 Please contact with supplier 0x121
18393 Deposit timeout Please contact with supplier 0x125
18394 Note remains in lower transport Please contact with supplier 0x126
18395 Note enters wrong transport Please contact with supplier 0x127
18396 Note remains in transport Please contact with supplier 0x128
Error with capturing thickness zero
value
18398 Failed to dispense notes Please contact with supplier 0x12A
Abnormal physical status of note in
18399 Please contact with supplier 0x12B
transport
18400 NV serial number error Please contact with supplier 0x12C
18401 Too many notes at reject slot Please contact with supplier 0x12D
18402 Needs to clear notes at LDTS1 (note Please contact with supplier 0x12E
Page 161 of 206


Description
not included in account)
18403 Account checking failed Adjust account 0x12F
Firmware downloading, unknown
18500 Please contact with supplier None
command
Firmware downloading, failed to
configure SRAM
Firmware downloading, data verifying
error
access program flash
access data flash
Firmware downloading,
communication timeout
restore cassette 1
restore cassette 2
restore cassette 3
restore cassette 4
restore ODS
restore NV51 interface board
upgrade cassette 1
launch cassette 2 upgrade
launch ODS upgrade
Page 162 of 206


Description
launch NV51 interface board upgrade
upgrade AC
upgrade cassette 1
upgrade cassette 2
upgrade cassette 3
upgrade cassette 4
upgrade ODS
upgrade NV51 interface board
Firmware downloading, downloading
18527 files not complete or lack of download Please contact with supplier None
file
After firmware downloading
completed, failed to get version
information or the same firmware
version as upgrade file version
Firmware downloading, error format
of downloading files
Firmware downloading, error when
sending or receiving data
Firmware downloading, failed to send
data (0001)
Firmware downloading, CRC failed
(0031)
Firmware downloading, program
checking error (0032, 0035)
Firmware downloading, erasing sector
failed (0033)
Firmware downloading, programming
failed (0034)
Page 163 of 206


Description
Firmware downloading, NV self-test
failed
Firmware downloading, writing and
reading code failed
Firmware downloading, failed to open
download file
Firmware downloading, reading
download files failed
Firmware downloading, getting
18540 upgrade file version information Please contact with supplier None
failed
Firmware downloading, downloading
18541 firmware of this version is not Please contact with supplier None
allowed
Firmware downloading, undefined
error of NV
18550 Failed to write cassette Please contact with supplier None
18560 No image available Please contact with supplier None
Failed to convert denomination

information
Abnormal total number of serial
number in black list
Communication between driver and
NV failed
18581 Failed to save image data as file Please contact with supplier None
18583 Failed to recognize image Please contact with supplier None
18584 Failed to retrieve data Please contact with supplier None
18585 Failed to access data Please contact with supplier None
18586 Failed to allocate memory Please contact with supplier None
18587 Failed to delete image Please contact with supplier None
18588 Failed to load OCR library Please contact with supplier None
18589 Failed to access SQL file Please contact with supplier None
18590 Invalid parameter Please contact with supplier None
Baking up database, please try again

later.
Page 164 of 206


Description
18592 Device is busy Please contact with supplier None
18593 Invalid command Please contact with supplier None
18595 Unknown error Please contact with supplier None
Parameter configuration error of

configuration file
18597 Failed to send command Please contact with supplier None
18598 Error when receiving data Please contact with supplier None
Check if power off, or

18599 Communication timeout communication cable not connected None
properly
1.53 22300-22399 (PAX R50 Contactless Card Reader)

Description
Check command parameter format
and range
22322 Command not supported None
supplier.
22323 Device unrecognizable None
supplier.
Re-start software or initialize device
22324 No sufficient space None
after powering off
22325 Command sequence error Adjust command order None

22326 Undefined error code None
supplier
22327 Hardware device error None
supplier
22331 No card None
22332 Multiple cards None

Card status error, resend command
22333 Invalid card None
for searching and activate card
22334 Card not activated None
22335 Card communication timeout None
Please check communication cable

22393 Communication components error None
or hardware device if with fault
22394 Error when sending data None
Page 165 of 206

Description
22395 Command format error None
supplier
22396 Data package error None
22398 Verifying data package error None
supplier
22399 Receiving timeout None
1.54 31000-31099 (Electronic Journal Recorder)

Description
Replace CF card or delete earlier
31021 CF card A near full None
records
31022 CF card B near full None
records
31040 Invalid command Check interface parameters None
31041 CF card A not exist Install CF card None
31042 CF card A damaged Replace CF card None

31044 CF card A full None
records
31045 CF card B not exist Install CF card None
31046 CF card A damaged Replace CF card None

31048 CF card full None
records
31049 SAM card not exist Install SAM card None
31050 SAM damaged Replace SAM card None
Insert USB flash disk, or replace

31051 USB flash disk not exist None
it and retry
Replace USB flash disk, or retry
USB flash disk capacity not
31052 after deleting file in USB flash None
sufficient
disk
31053 Failed to write CF card A Replace CF card None
31054 Failed to write CF card B Replace CF card None
Page 166 of 206


Description
No record during selected dates,
31055 Data files not exist None
select other dates
Executing key task, couldn’t Hardware fault, please contact
31056 None
restart with supplier
31057 No authorization None
with supplier
31058 Failed to write file Replace CF card None

31059 Failed to access SAM None
with supplier
31060 Failed write RTC None
with supplier
31061 Command not supported None
with supplier
31062 Command parameter error None
with supplier
The files in CF card A and B not
31063 consistent, and couldn’t be None
with supplier
corrected
31064 Device memory not sufficient None
with supplier
31065 PIN verification failed Please check PIN None
31066 Device not initialized Initialize recorder first None

with supplier
31068 Error reading file None
with supplier
Error configuration data of Reconfigure parameter or replace
31069 None
configuration file CF card
String format error when Software fault, please contact
31081 None
recording in format with supplier
31082 Data length over long None
with supplier
31083 Backing up hard disk data failed Check hard disk space None
Specify invalid data length when Software fault, please contact

31084 None
getting record with supplier
Page 167 of 206


Description
Check the attribute of
31085 Failed to update configuration file configuration file, and don’t None
select Read only
Record file information not Software fault, please contact
31086 None
available with supplier
31090 Configuration file error Re-adjust configuration None
Communication failure, please

check data cable
Communication failure, please
31098 Error with data received None
check data cable
Electronic journal recorder Communication failure, please
31099 None
communication timeout check data cable
1.55 32000-32099 (EPSON TM-T88 or star printer)

Status Code from
Code Manufacturer
32011 Paper low error Replenish papers None
32021 Invalid parameter Software fault, contact supplier None
32022 Unsupported function Software fault, contact supplier None
If the cover is open, close it; if no paper,
Printer is off-line (because no
32071 reinstall the paper roll; if still have None
paper, cover is open, etc.)
problem, contact supplier
32072 Printer cover is open Close the cover None
32073 Paper roll is used up Re-install the paper roll None
32074 Recoverable error None
32075 Un-recoverable error None

Hardware fault, contact supplier
32076 Cutter cut paper wrong None
32077 Mechanism fault None
32097 Failed to transmit command Check the cable or device None
32098 Configuration file error Software problem, contact supplier None

Communication or hardware fault, check
32099 Operation of printer timeout None
the cable or device
Page 168 of 206

1.56 32200-32299 (TTP2130 invoice printer)

Status Code from
Code Manufacturer
32221 Other errors Software problem, contact supplier None

Print length error, number of bytes
is illegal
32224 Set parameter wrong Software problem, contact supplier None
Left-margin conflicts with the print
width.
32226 Failed to read bitmap Software problem, contact supplier None
Bitmap conflicts with the print
width
32228 Bar-code parameter set error Software problem, contact supplier None
32251 PC allocate wrong memory Software problem, contact supplier None

Paper is jammed in the presenter path,
32252 Failed to present None
clear the jams and print again
Paper is jammed in the path, clear the
32253 Failed to cut paper None
jams and print again
The hole of invoice is in wrong position
32254 Failed to find black mark or the invoice is deformed, replace paper None
or neaten the invoice to be printed
32255 Index error Hardware problem, contact supplier None
32256 Check sum error Hardware problem, contact supplier None
32257 Firmware error Hardware problem, contact supplier None

Paper is jammed in the presenter path,
32258 Retract timeout None
clear the jams and print again
32259 Stop running Hardware problem, contact supplier None
32260 Unknown error Hardware problem, contact supplier None
32262 Print head is lifted up Press it down None

Stop printing, or it happens again and
32263 Print head overheat None
again, contact supplier
Check if there are papers jammed in the
32264 Failed to present presenter path, if this happens again and None
Page 169 of 206

Status Code from

Code Manufacturer
Check if there are papers jammed in the
32265 Path is jammed presenter path, if this happens again and None
32296 Configuration file error Software problem, contact supplier None
the cable or hardware
32298 Received data error None
1.57 32300-32399 (Bar code printer)

Status Code from
Code Manufacturer
32350 Data length is over the range Software problem, contact supplier None
32351 Invalid command Software problem, contact supplier None
32352 Error parameter Software problem, contact supplier None
32353 Paper in Presenter slot Take the printout away None
32354 Print head is lifted up The print head is open, close it None
32355 Paper-low Replenish label papers None
32356 Cutter error Hardware fault, contact supplier None
32357 Print head overheat Hardware fault, contact supplier None
32358 Barcode data error Software fault, contact supplier None
32359 Abnormal status Hardware fault, contact supplier None
32390 Configuration file error Check configuration file None

Page 170 of 206

1.58 34200-34399 (RS891 cheque scanner)

Description
34202 Cheque is rejected Take the cheque None
34203 Cheque is saved in cheque bin Ignore None
34205 Cheque is retracted Ignore None
34210 Unknown error Contact with supplier None

34211 Other error Please contact with the supplier None
34221 Cheque is not inserted Insert the cheque again 4
Cheque conditions is unqualified,
34222 Scanning error 9
return the cheque to user
Return the cheque to user or remove it
34223 Cheque is jammed in feeder transport 3
manually
The cause may be that user catch the
check or don't insert deeply, in which
34224 Cheque is jammed in entrance slot 2
case return the cheque to user and let
them try again
1. Check the configuration file for
the length setting of cheque;
34225 Cheque dimension is unqualified 6
2. The cheque dimension may be
unqualified, please return it to user
34226 Cheque is too thick Return the cheque to user 7
Initialize the equipment, if failed,
34227 Cheque is jammed in transport please use the maintenance software 8
from supplier to clear the transport
34228 Interior error Hardware fault, please contact with 1500
Obverse scanner don't exist or is the supplier
34229 1501
unavailable
Inverse scanner don't exist or is
34230 1502
unavailable
MICR character recognizer don't
34231 1503
exist or is unavailable
Obverse endorsement function is
34232 1504
unsupported or unavailable
Inverse endorsement function is
34233 1505
unsupported or unavailable
Stamp function is unsupported or
34234 1506
unavailable
Page 171 of 206


Description
Orientation function is unsupported
34235 1507
or unavailable
34236 Interior error 1600
34237 Interior error Software fault, please contact with the 1601
34238 Interior error supplier 1700
C34240 Interior error 2001
supplier
Cheque scanner, equipment not
34243 Initialize the equipment 1200
initialized
supplier
34253 Failed to find file Check the file suffix and directory 30010
1. Check the configuration file for
the MICR type setting of cheque;
34254 MICR read error 2. Check the insert direction; None
3. The cheque may be false or other
thing is inserted
34255 No cheque in escrow Contact with the supplier None
34256 The image to convert is not in color Contact with the supplier None
34257 Failed to read OCRB Contact with the supplier None

Cassette lid is opened or cassette is
34271 Check if the cassette is connected well 12
unavailable
34272 Cassette is full Empty the cassette 11
34273 Cover of scanning parts is opened Close the cover completely 5
34274 Interior error Hardware fault, please contact with 13
34275 Interior error the supplier 14
Check the range of operation
34276 Temperature out of allowed range 19
temperature
34277 Interior error Equipment fault, please contact with 20
Page 172 of 206


Description
34278 Interior error the supplier None
34279 Interior error None
Failed to find 'setupapi.dll' in Copy 'setupapi.dll' to the directory
34287 None
directory 'system32' 'system32'
Check if the equipment is powered on
34288 Equipment do not exist None
and USB cable is connected well
Equipment is being used by other
34289 Stop other processes manually None
process
34290 Unknown state None
the supplier
No required functions in Copy 'setupapi.dll' to the directory
34291 None
'setupapi.dll' 'system32'
34293 Interior error Hardware fault, please contact with None
34294 Firmware error the supplier None
1.59 34400-34499 (3M Passport Scanning Module)

Description
34411 Device not initialized Initialize None
34412 Initialization failed Initialize None
34413 Device in suspending Please contact with supplier None
34414 Device in use Exit from program occupied None
Please check if power off, or

34415 Can’t find device None
communication cable not connected
34416 File accessing error Please contact with supplier None
34417 Failed to read device serial number Please contact with supplier None
34418 Failed to load dependable driver Please contact with supplier None
34419 Error parameters sent to device Please contact with supplier None
Page 173 of 206


Description
34420 Waiting passbook inserting timeout Please insert passbook None
34430 Can’t find camera Please contact with supplier None
34431 Camera is occupied Please contact with supplier None
34432 Camera hardware error Please contact with supplier None
34433 Camera setting error Please contact with supplier None
34434 Can’t find RF device Please contact with supplier None
34435 Failed to read RF data Please contact with supplier None
34450 Decoding failed Please contact with supplier None
34460 No passbook in position Please insert passbook into position None
34470 Internal error Please contact with supplier None
Invalid parameter from upper layer to

driver
34491 Configuration file error Please contact with supplier None
Please check if power off, or

34492 Device not connected None
communication cable not connected
1.60 35000-35099 (7*2-way switching output module)

Probable Cause or Recommended Code from
Status Code Description
Action Manufacturer
35011 Received data error Software problem, contact supplier None
35021 Error parameter Software problem, contact supplier None
35022 Illegal command Software problem, contact supplier None
35023 Device is abnormal Hardware problem, contact supplier None
35091 Serial configuration error Check configuration file None

35094 Receive NAK and the sent data error None
check the cable or hardware
Page 174 of 206
Probable Cause or Recommended Code from

Status Code Description
Action Manufacturer
1.61 40000-40099 (EPP keypad)

Description
40021 Battery voltage is low Replace the battery None
Next startup to enter anti-Kuhn
Apply power to the EPP for at least
attack mode, that is, only after
40022 four hours. It is recommended to None
powered for 20 minutes can the
power for 20 hours or more
system start up
continuously to reset system and clear
EPP is gonna to enter anti-Kuhn
40023 counter None
attack mode
Firmware version should be
40024 consistent with the firmware to be Ignore none
downloaded
40045 Command don't exist Check if the command is correct None
40046 Error parameters Check if the parameter is legal None
Command sequence error, which
40048 means device is unable to perform Check if the flow is logical None
this function in current state
40050 Key don't exist Check if the parameter is legal None
40051 Key was not installed Check if the flow is logical None
40052 Key was not backed up Check if the flow is logical None
40053 Illegal key length None
40054 Illegal key attribute None

Check if the parameter is legal
40055 Key don't support this function None
40060 Illegal initial value None
40061 Failed to input PIN Check if the flow is logical None

The number of times PIN has been Too frequent to call the interface
40062 None
inputted overrun iGetPinBlock
Please use a correct key to acquire the
40063 MAC verification failed None
MAC
40064 PWD was not inputted Check if the flow is logical None
PWD value or length inputted is
40065 User input error, ignore or input again None
illegal
Page 175 of 206


Description
40066 PWD verification failed None
KeyPart value or length inputted is
40067 None
illegal
The value of PWD or KeyPart
40068 None
inputted differs in two times
40069 Signature data verification error Check signature data validity None
40081 NAK is received Check the format of packet None

Check if the firmware version and
40083 Illegal packet is received None
DLL version match
40085 Undefined error None
1.Redownload using mode 1;
40086 Switching to ULM mode error 2. Return to factory for repair if failed None
to restore download
40087 Download directory is blank Reset the download directory None
40088 Download directory doesn't exist Check if the directory is valid None
Check if boot program (loader.des) and
firmware program (YT2.480.027
40089 No file in the download directory None
Vx.xx.des) are placed in download
directory
'loader' don't exist or file length is Copy 'Loader.des' file to download
40090 None
zero directory
40091 Failed to download 'loader' 2. Return to factory for repair if failed None
to restore download
Firmware file doesn't exist or file Copy file YT2.480.027 Vx.xx.des to
40092 None
length is zero download directory
40093 Failed to download firmware file 2. Return to factory for repair if failed None
to restore download
Check for the consistency of drawing
Type of firmware to be downloaded
40094 number, firmware type, and correctness None
is not same as the one in the module
of configuration file
Page 176 of 206


Description
1. Change firmware download
configuration information and
Version of firmware upgraded is not re-download.
40095 None
same as the one in the upgraded file 2. Re-download using mode 1.
3. Return to factory for repair after
restoring downloading failed
40097 Sticky key Check if a key is pressed None
40098 Sending data error Check the serial port and serial hub None
Check the communication cable or
40999 Waiting ACK timeout hardware and try again after None
trouble-shooting
1.62 40100-40199 (Palm Vein Verification Module)

Description
Palm vein enrollment canceled,
40121 returned by the fourth parameter of Cancel enrolment None
call back function vProcFun2
Comparing palm vein cancelled,
40122 returned by the fourth parameter of Cancel comparing None
Capturing palm vein cancelled,
40123 returned by the fourth parameter of Cancel capturing None
Verifying palm vein cancelled,
40141 returned by the fourth parameter of Data not matched None
supplier
Palm vein authentication library Software fault, please contact with
40143 None
components error supplier
40144 Failed to allocate memory None
supplier
40145 Failed to build thread None
supplier
40146 Operation not supported None
supplier
Page 177 of 206


Description
Module’s working environment
range is between 0~60 ℃ ; if
40147 Exceptional temperature environment temperature is within None
this range, the problem may be
caused by hardware.
40148 Communication cable exceptional Please check communication cable None
40149 Not found sensor Please check communication cable None

40150 Incorrect data None
supplier
40151 Sensor error None
supplier
Multi-task error (other tasks in Software fault, please contact with
40152 None
progress) supplier
Communication configuration file Check communication configuration
40190 None
error file or communication cable
40191 Failed to load dynamic link library None
supplier
40199 Communication timeout Please check communication cable None
Page 178 of 206

1.63 41000-41099 (Note stacker)

Description
Notes are retracted during initialization, Notes are retracted, which is
41021 None
warning code recorded by the application layer
Retract the notes if it's in
41022 Note in note stacker, warning code None
non-dispensing state
Empty the reject box, or install the
41031 Reject vault is full or don't exist None
reject vault
41032 Failed to open shutter None
Shutter fault, please contact with
41033 Failed to close shutter None
the supplier
41034 Note stacker fault None
Note is left in note stacker when is The note is jammed in the note
41035 None
retracted stacker, remove it manually
Remove the jammed note
41036 Note is jammed in transport None
manually
41037 Shutter is abnormal None
with the supplier
The shutter is jammed, clear it
41038 Motor is blocked None
manually
Failed to reset note stacker when notes
41039 None
are retracted
41040 Failed to retract notes during retract None
Position of note stacker error ( the Shutter fault, please contact with
41041 shutter can not be opened when notes the supplier None
are retracted)
Position of note stacker error (note can't
41042 None
be retracted when the shutter is opened)
41043 DLL used by equipment is inconsistent None
the supplier
Failed to open the shutter for the Hardware fault, please contact
41044 None
solenoid failed to be opened with the supplier
41051 No ACK answer, communication failed None
41052 ACK answer error None
41053 Packet format error None
Software error, please contact with
41054 Illegal command the supplier None
41056 Failed to initialize COM components None

41057 Other unknown error Check if the communication cable None
41099 Communication timeout or hardware is ok None
Page 179 of 206
1.64 41000-41099 (Ticket stacker shutter)

Status Code from
Code Manufacturer
Ticket is retracted while There are tickets retracted in stacker,
41021 None
initializing which is recorded by upper layer
Magnetic ticket in stacker,
41022 If it is not in presenting state, retract them None
warning code
41031 Reject box is full clear reject box None
Shutter fault, failed to open
41032 None
shutter
Shutter fault, failed to close Hardware problem, contact supplier
41033 None
shutter
41034 Ticket pocket fault None
Tickets haven't been retracted Ticket is jammed in stacker, clear it
41035 None
completely in pocket manually
Retract the ticket jammed in channel,
41036 Ticket is jammed in lower channel None
clear it manually
41037 Shutter is abnormal Hardware problem, contact supplier None
41038 Motor is blocked Shutter is jammed, clear it manually None
Failed to reset stacker during
41039 None
retract
41040 Failed to retract None
Stacker is in wrong position,
Hardware problem, contact supplier
41041 unable to open door in retract None
status, open or initialization error
Shutter is in wrong position,
41042 None
retract or initialization error
Dynamic library used by device
don't match
Solenoid failed to act, then failed
41044 Hardware problem, contact supplier None
to open shutter
41045 Ticket s in upper channel Jam in feeding channel, clear it manually None
41051 No ACK, communication failed None
hardware is ok, if not contact supplier
Resend command, if failed, contact
41052 ACK answer error None
supplier
Resend command, if failed, check if the
41053 Wrong packet format cable or hardware is ok, if not contact None
supplier
Resend command, if failed, contact
supplier
Page 180 of 206
Status Code from

Code Manufacturer
Check configuration file, if failed, contact
supplier
Check if the serial port is occupied by
Failed to initialize COM
41056 other resource, if still have problem, None
components
contact supplier
41060 No reject box Fit the reject box None
hardware is ok, if not contact supplier
1.65 41100-41199 (Withdrawal shutter)

Status Code from
Code Manufacturer
41100 Normal code
41101 Shutter is closed, normal code
41102 Shutter is opened, normal code

Invalid command is received, Software error, please contact with the
41120 None
warning code supplier
41140 Shutter sensor is bad None
supplier
Failed to open shutter, shutter is When opening shutter, motor or shutter is

41141 None
closed blocked, clear the foreign object manually
Failed to open shutter, shutter is When opening shutter, the shutter is

41142 None
half-opened and blocked jammed, clear the foreign object manually
Failed to close shutter, motor is When closing shutter, the motor is

41143 None
blocked, shutter is opened blocked, clear the foreign object manually
Failed to close shutter, shutter is When closing shutter, the shutter is

41144 None
half-opened and blocked jammed, clear the foreign object manually
Failed to close shutter, shutter is When closing shutter, the shutter is

41145 blocked by foreign object jammed or blocked by people, clear the None
(full-opened) foreign object manually
41146 COM components error None
supplier
41147 Invalid data is returned None
41148 Shutter is abnormal None
supplier
Page 181 of 206

Status Code from

Code Manufacturer
hardware is ok
1.66 41200-41299 (TIM002 card ticket issue module)

Description
41201 Invalid command Re-send command None
Input correct parameter, re-send
command
41203 Failed to find card ticket Check the card ticket None
41204 Failed to read card ticket Check the card ticket None
41205 Failed to write card ticket Check the card ticket None
Failed to read the RFID tag of ticket
41206 Check the card ticket None
box
Failed to write the RFID tag of
41207 Check the card ticket None
ticket box
41208 Failed to read device type number None
41209 Failed to write device type number None
41210 Failed to get Log pointer Please contact supplier None

41211 Failed to read Log None
41212 Failed to write Log None
41220 Card don't exist at reading area Check the reading area None
41221 Card exit slot is jammed by card Clear the presenting channel None
41222 Invalid card ticket at exit slot Clear the presenting channel None
41223 Get no card from A ticket box None
41224 Get no card from B ticket box None
Re-send command
41225 Card from A ticket box is unhooked None
41226 Card from B ticket box is unhooked None
41227 Presenting channel is blocked Clear the presenting channel None
41228 Scratch channel is blocked Clear the scratch channel None
41230 A ticket box is empty Replace the ticket box None
41231 B ticket box is empty Replace the ticket box None
41232 Both A and B ticket box is empty Lift the ticket box None
41233 A ticket box handle isn't lifted Lift the handle None
41234 B ticket box handle isn't lifted Lift the handle None
Both A and B ticket box handle isn't
41235 Lift the handle None
lifted
Page 182 of 206

Description
41236 A ticket box cover is not opened Open the cover None
41237 B ticket box cover is not opened Open the cover None
Both A and B ticket box cover is
41238 Open the cover None
not opened
41239 A ticket box don't exist Please insert the box None
41240 B ticket box don't exist Please insert the box None
41241 Both A and B ticket box don't exist Please insert the box None
41242 Reject box is full Please clear the box None
41243 Reject box don't exist Please insert the box None
41250 Scratch channel sensor fault None
41256 CCAS fault None
41257 CCBS fault None
41258 RPS fault Please contact supplier None
41259 ECS fault None
41260 RCS fault None
41261 RES fault None
41265 Cam A is blocked Clear the cam manually None
41266 Cam B is blocked Clear the cam manually None
41267 Scratch motor fault Please contact supplier None
41268 Main motor fault Please contact supplier None
41269 Reject diverter fault Please contact supplier None
41270 B ticket box is unavailable Please replace the box None
41271 A ticket box is unavailable Please replace the box None
Both A and B ticket box is
41272 Please replace the box None
unavailable
41290 Other error Please contact supplier None
41291 Serial port setting error Please check the configuration file None
41292 Communication error Software fault, please contact supplier None
41293 Configuration file error Please check the configuration file None
41294 Unpack error Software fault, please contact supplier None
41295 Machine is protected Please contact supplier None
Please check the device or
41299 Timeout error communication cable, try again after None
trouble-shooting
Page 183 of 206

1.67 41400-41499 (TIM004 Ticket and Card Vending Module)

Description
41421 No card in card reading position Ignore None

41441 Invalid command None
supplier
41442 Invalid parameter Check interface parameter None
41443 Electronic ID1 fault None

supplier
41446 Failed to read card box ID None
41447 Failed to write card box ID None
41448 Failed to read device model None

Communication or hardware fault; check
41449 Failed to write device model communication cable or hardware device None
if normal None
41450 Failed to read log
41451 Failed to write log None
41452 EEPROM fault None
41453 Card blocked at exit slot None

Clear the transport
41454 Card blocked at reading position None
41455 Rubbing card failed in card box A None

Retry
41456 Rubbing card failed in card box B None
41457 Card blocked in transport None
41458 Out-slot of card box A blocked Clear the transport None
41459 Out-slot of card box B blocked None
41460 Handle of card box A not elevated None
41461 Handle of card box B not elevated None

Shut down and maintain
Handles of both card boxes not
41462 None
elevated
41463 Lid of card box A not opened None
41464 Lid of card box B not opened Shut down and maintain None
41465 Both lids of card boxes not opened None
41466 Card box A empty None
41467 Card box B empty Shut down and maintain None
41468 Both card boxes empty None
Page 184 of 206


Description
41469 Card box A not exist None
41470 Card box B not exist Shut down and maintain None
41471 Both card boxes not exist None
Retract box full/card blocked in retract

41472 Clear the transport None
position
41473 Retract box not exist Shut down and maintain None
41474 Reading flash ID error Hardware fault, please contact with None
41475 Erasing flash chip error supplier None
41476 No log of this date Ignore None
41477 No card in induction zone Ignore None
41478 Transport sensor fault None
41479 Main motor rotation blocked Shut down and maintain None
41480 Diverter fault None
41481 Card box A near empty None
41482 Card box B near empty Normal, ignore None
41483 Both card boxes near empty None
41484 Device is busy Retry None
Failed to detect RFID card of ticket

41485 None
box Check RFID card
41486 Failed to validate ticket box RFID None
Reading and writing ticket box RFID

41487 Check input parameter None
error
41488 Reading and writing ticket box error Retry None

supplier
None
Check hardware, cable and configuration

file
Software fault, please try again later; if

41494 Receive NAK, error with data sent None
still exist, contact with supplier
41495 Error with data received Software fault, please contact with None
41496 Error with sending ENQ supplier None
41497 Error with sending command None
Page 185 of 206


Description
Communication or hardware fault; check

41499 Waiting response timeout communication cable or hardware device None
if normal
1.68 41600-41699 (Deposit roller)

Description
Foreign object in slot (bag is not
41621 Please adjust the bag and try again None
placed well)
Execute command successfully, bag
41651 None
is at the bottom of roller
Execute command successfully, bag
41652 Stop to maintain, safe may be full None
is in roller
41653 Sending order error Software fault, please contact supplier None
Motor or mechanical fault, please
Motor is blocked, deposit bag is at
41654 replace the motor or perform None
the bottom of roller
trouble-shooting on mechanism
Motor is blocked, deposit bag is in
the roller
Motor is blocked, deposit bag is
dropped down
Motor is blocked, no deposit bag is
dropped down
41658 Motor is blocked replace the motor or perform None
Lock fault, deposit bag is at the Mechanical fault, please perform
41659 None
bottom of roller trouble-shooting
Lock fault, deposit bag is in the Mechanical fault, please perform
41660 None
roller trouble-shooting
Lock fault, deposit bag is dropped Mechanical fault, please perform
41661 None
down trouble-shooting
Lock fault, no deposit bag is Mechanical fault, please perform
41662 None
dropped down trouble-shooting
Mechanical fault, please perform
41663 Lock fault None
trouble-shooting
Page 186 of 206


Description
41664 Obstruction at slot Sensor fault, please replace it None
41665 Sensor fault Sensor fault, please replace it None
41690 Configuration file error Software fault, please contact supplier None
41695 Unsupported command Software fault, please contact supplier None
41696 Invalid parameter Software fault, please contact supplier None
41697 Failed to send command Communication or hardware fault, None
41698 Data received error please check if the communication None

Communication timeout cable and device is ok None
41699
1.69 41700-41799 (Envelope deposit transport)

Description
Cassette is full, handle the envelope in
41751 Cassette is full None
the cassette
41790 Configuration file error Software error, contact with the supplier None
41795 Unsupported command Software error, contact with the supplier None
41796 Invalid parameter Software error, contact with the supplier None
41797 Failed to send command please check if the communication cable None
or hardware is ok
41798 Received data error please check if the communication cable None
or hardware is ok
41799 Communication timeout please check if the communication cable None
or hardware is ok
1.70 44100-44199 (DVR control assembly)

Description
44159 Sensor is abnormal Ask for maintenance, don't need to stop None
Close the started DVR service program,
44188 DVR service has been started None
and try again
Open the DVR service program, and try
44189 DVR service hasn't been started None
again
Executing command error, this
44192 Software error, contact with the supplier None
command is being executed
Page 187 of 206


Description
44193 Resolving packet format error Software error, contact with the supplier None
44194 Creating packet error Software error, contact with the supplier None
Executing command error, illegal
data
Executing command error,
communication timeout
Report the event and check the video
44197 Video is lost None
cable
Executing command error, data
overlength
Executing command error,
unknown cause
1.71 44100-44199 (Dahuatech/Hikvision DVR)

Description
Connection is abnormal or
44122 DVR is disconnected None
configuration file error
44124 Parameter error Check the parameter correctness None
44126 Received data error Re-send the command None
Report the event and wait to be
44140 Video lost None
disposed
Report the event and wait to be
44141 External sensor alarm None
disposed
1. Check if power cable fault
2. Check if power switch fault
44142 DVR start-up failure None
3. Contact the providers if you
cannot solve the faults
1. Check if the voltage is normal
2. Check incorrect program is
DVR re-boot automatically or updated or software is damaged
44143 None
frequently system halt 3. Main board fault
1. Check if hard disk can be
detected in its camera info
2. Check if hard disk cable is loose
44144 Failed to find hard disk 3. Check if hard disk line-drop is set None
correctly
Page 188 of 206

Description
1. Check if the cable is in well
contact
44145 Failed to connect network 2. Check if network setup is correct None
3. Check if the interface of main
board is damaged
1. Check the output cable
44146 No video output 2. Check if the output interface is None
damaged
1. Check if the input cable is loose
44147 No video input None
2. Check if the front camera fault
44148 Stripes in video Check if the cable is in well contact None
1. Check if the brightness setup is
correct
44149 Poor brightness and color None
2. Check if camera installation and
adjustment is correct
1. Check if hard disk fault
2. Check if front camera reading
44150 Failed to recall the video error None
1. Check if low image quality setup
2. Check if hard disk fault
44151 Unclear display in local query None
1. Check if the battery is in well
44152 Incorrect date time contact None
2. Check if battery voltage is low
44153 Failed to display passage name Check if parameter setup is correct None
1. Check if timing video is shut
down
2. Check if video detecting time is
Failed to check the video
44154 set correctly None
dynamically
3. Check if low sensibility
4. Check if dynamic checking area
is set correctly
1. Check if alarm setup is correct
2. Check if the input cable is in
44155 Failed to withdraw the alarm correctly connection None
3. Check if the output cable is in
correctly connection
Page 189 of 206


Description
1. Check if alarm setup is correct
2. Check if the input cable is in
44156 Failed to call the alarm correctly connection None
3. Check if the output cable is in
correctly connection
1. Check if hard disk is damaged
2. Check if continuously video
cover is chosen in hard disk
44157 Saving time is not enough 3. Check if video saving time which None
is set by bit stream and disk
capacity is consistent with the
actual one
1. Check if hard disk is damaged
2. Check if continuously video
44158 Incomplete video record cover is chosen in hard disk None
High-security password error in
44159 Please contact the providers None
local menu
Hardware fault, please contact the
44160 No display None
providers
Software fault, please contact the
44161 No card number is added None
providers
"POWER" indicator is on, but the 1. Check if the facia cable fault
44162 None
fan is off 2. Check if the fan fault
"POWER" indicator is on as well as
44163 all indicators of the facia, but the fan Check if the ATX is not plug-in None
is off
1. Check if baud rate configuration
is correct
2. Check if RS-232 serial port cable
RS-232 serial port is not shown on is damaged
44164 None
font page 3. Check if PC serial port is
damaged
4. Check if main board RS-232
serial port is damaged
Page 190 of 206


Description
1. Check if RS-458 serial port cable
is correctly connected
PTZ of RS-458 interface is out of 2. Check if PTZ decoder is in
44165 None
control correct type
3. Check RS-458 interface of main
board is damaged
44170 Waiting SYN timeout Re-send the command None
Failed to close asynchronous data
44171 Re-send the command None
receiving
Failed to open asynchronous data
44172 Resend the command None
receiving
44173 Other errors Resend the command None
Check if the serial port has been
44191 Serial port setting error None
occupied
Check if the serial port has been
occupied
44193 Unpacking data error Re-send the command None
44194 Failed to initialize serial port Check the configuration file None
hardware is in trouble
4.71 44200-44299 (USB Camera)

Description
Camera is in running (launch Software fault, please contact with None
44221
camera when it is running) supplier
Camera already stops working (stop Software fault, please contact with None
44222
it when it is in stop status) supplier
Software fault, please contact with None
44241 Parameter error
supplier
44242 File format not supported
supplier
44243 Device not supported
supplier
44244 Failed to create COM instance
supplier
44245 Failed to inquire COM interface
supplier
Page 191 of 206


Description
44246 Failed to add filter
supplier
44247 Set media type failed
supplier
44248 Set display window failed
supplier
44249 Failed to launch vedio playing
supplier
Camera already closed (need to Software fault, please contact with None
44250
open first) supplier
Camera already stopped (need to Software fault, please contact with None
44251
launch first) supplier
44252 Failed to create file
supplier
4.72 45000-45099 (Token issue module)

Description
Function argument exceed available value None
45021 Invalid input parameter Software fault, please contact with the
None
supplier
TOKEN should have existed in
None
45022 Read/write region is empty token-reading area, but it don't
Initialize TOKEN None
TOKEN should have existed in CacheA,
None
45023 CacheA is empty but it don't
TOKEN should have existed in CacheB,
None
45024 CacheB is empty but it don't
TOKEN should not have existed in
None
45025 TOKEN in CacheA CacheA, but it do
TOKEN should not have existed in
None
45026 TOKEN in CacheB CacheB, but it do
Page 192 of 206


Description
TOKENA should not have existed in
TOKENA in read/write
45027 read/write region, but it do; Initialize None
region
TOKEN
TOKENB should not have existed in
TOKENB in read/write None
45028 read/write region, but it do
region
Token-replenish boxA is disconnected or
iButton of token-replenish None
45029 in poor contact
boxA can't be detected
Check the line None
Token-replenish boxB is disconnected or
iButton of token-replenish None
45030 in poor contact
boxB can't be detected
Check the line None
token-reject box is disconnected or in poor
iButton of token-reject box None
45031 contact
can't be detected
Check the line None
Writing to iButton of None
45032 in poor contact/ iButton is abnormal
token-replenish boxA error
Check the line/ replace iButton None
token-replenish boxB is disconnected or in
45033 poor contact/ iButton is abnormal
token-replenish boxB error
token-reject box is disconnected or in poor
45034 contact/ iButton is abnormal
token-reject box error
Reading iButton of None
token-replenish boxA error
Token-replenish boxB is disconnected or
token-replenish boxB error
Token-reject box is disconnected or in
45037 poor contact/ iButton is abnormal
token-reject box error
Electromagnet in CacheA fault
U-type sensor in CacheA which detects None
Electromagnet in CacheA
45040 electromagnet fault
fault
Stop the module to check the
None
electromagnet and the U-type Sensor
Electromagnet in CacheB fault
Electromagnet in CacheB
45041 U-type Sensor in CacheB which detects None
fault
electromagnet fault
Page 193 of 206

Description
None
electromagnet or the U-type Sensor
Electromagnet in read/write region fault
U-type Sensor in read/write region which None
Electromagnet in read/write
45042 detects electromagnet fault
region fault
None
Electromagnet at token presenter fault
U-type Sensor at ticket presenter which None
Electromagnet at token
presenter fault
None
Electromagnet at reject entrance fault
U-type Sensor at reject entrance which None
Electromagnet at reject
entrance fault
None
Electromagnet at retract entrance fault
U-type Sensor at retract entrance which None
Electromagnet at retract
entrance fault
None
Token is jammed in the channel of CacheA
None
Token is jammed in the Sensor for channel of CacheA fault
45046
channel of CacheA Stop the module to clear the jammed token
None
or replace the channel sensor
Token is jammed in the channel of CacheB
None
Token is jammed in the Sensor for channel of CacheB fault
45047
channel of CacheB Stop the module to clear the jammed token
None
Token is jammed in the channel in
read/write region
None
Token is jammed in the Sensor for channel in read/write region
45048
channel in read/write region fault
Stop the module to clear the jammed token
None
Token is jammed in presenter channel
None
Token is jammed in presenter Presenter channel sensor fault
45049
channel Stop the module to clear the jammed token
None
45050 Token is jammed in reject
Token is jammed in reject channel None
Page 194 of 206

Description
Reject channel sensor fault
None
Token is jammed in retract channel
None
Token is jammed in retract Retract channel sensor fault
45051
None
HOPPER_A count sensor fault
None
Token is jammed in HOPPER_A
Token is jammed in Stop the module and check the count
45052
HOPPER_A sensor at the exit of HOPPERA/ Turn back
None
the HOPPERA motor, and clear out the
token jammed in HOPPER
HOPPER_B count sensor fault
None
Token is jammed in HOPPER_B
Token is jammed in Stop the module and check the count
45053
HOPPER_B sensor at the exit of HOPPERB/ Turn back
None
the HOPPERA motor, and clear out the
ticket jammed in HOPPER
There is TOKEN, but it can't be presented
There is no TOKEN actually but the count None
HOPPER_A failed to present
45054 is not zero
token
Stop the module to check HOPPERA and
None
set the actual number of TOKEN
There is TOKEN, but it can't be presented
There is no TOKEN actually but the count None
HOPPER_B failed to present
45055 is not zero
token
Stop the module to check HOPPERB and
None
set the actual number of TOKEN
TKOEN channel is not closed
None
TOKEN channel is not Microswitch fault
45056
closed Close the cover of TOKEN channel/
None
replace the microswitch
Module is not in position
None
Module exist sensor fault
45057 Module is not in position
Push the module in position/ replace the
None
exist sensor
The count of HOPPERA is not correct None
Count don't match when
45058 Replace the count sensor at the exit of
clearing HOPPER-A None
HOPPERA
45059 Count don't match when The count of HOPPERB is not correct None
Page 195 of 206


Description
clearing HOPPER-B Replace the count sensor at the exit of
None
HOPPERB
HOPPER_A is empty
There is TOKEN in HOPPER_A, but the None
45060 HOPPER_A is empty count is zero
The count at the exit of HOPPER is not
None
correct, set wrong number of tokens
HOPPER_B is empty
There is TOKEN in HOPPER_B, but the None
45061 HOPPER_B is empty count is zero
The count at the exit of HOPPER is not
None
correct, set wrong number of tokens
Back door is not locked
None
Back door sensor fault
45062 Back door is not locked
Lock the back door, replace the back door
None
sensor
Escrow failed to find the left Escrow left sensor is bad or disconnected,
45063 None
side check the escrow and the left sensor
Escrow right sensor is bad or
Escrow failed to find the
45064 disconnected, check the escrow and the None
right side
right sensor
Escrow left or right sensor is bad or
45065 Escrow is disconnected disconnected, check the escrow and the None
left/right sensor
When presenting tokens, there are tokens
(or foreign object) jammed in escrow, or
45066 Token is jammed in escrow None
the motor is bad, please check the escrow
and motor
Hardware fault, please replace the control
45067 Voltage is low None
board
Change firmware or contact with the
supplier
Escrow is not in right
45081 position while presenting Token jam or left/right sensor fault None
tokens
Communication cable is disconnected,
please check the line
45093 Failed to receive data None
45094 No ACK answer Check serial configuration file None
45095 ACK answer error Communication cable is disconnected or None
Page 196 of 206


Description
interfered, please check the line or contact
with the supplier
Communication cable is disconnected or
45096 Packet format is wrong interfered, please check the line or contact None
with the supplier
Serial configuration file error, please check
the serial configuration file
Failed to initialize COM
45098 Check if the serial port is occupied None
components
4.73 45100-45199 (VED display)

Description
Failed to execute the command, or Software fault, please contact the
45111
unsupported command providers
45112 Failed to open the file
45113 BMP image error
Not BMP image, which cannot be
45114
processed in the display
Unsupported BMP image, which
45115 can just be processed by
grayscaler
Over-large BMP image, which
45116
cannot be processed in the display
45181 Configuration file error Check the file
45182 Failed to send the command Check if serial port setup is correct
Timeout failure Check if serial port cable is in well
45199 contact, and if serial port configuration
is correct
Page 197 of 206

4.74 45300-45399 (Magnetic ticket processing module)

Description
45301 No bin for invalid ticket Add invalid ticket bin None
45302 Invalid ticket bin full Replace invalid ticket bin None
45303 No retract bin Add retract bin None
45304 Retract bin full Replace retract bin None
45305 Retract invalid ticket None None
45306 Forget retract None None
45321 Failed to initialize Please contact with the supplier None
45322 Failed to load paper Check if the paper jammed in None
entrance slot, if failed contact with
45323 Failed to feed paper None
the supplier
GPCS hasn’t detected ticket paper Check if the ticket roll installed is
45324 None
when feeding used up
45325 Failed to write IIC ROM Please contact with the supplier None
45326 Failed to red IIC ROM Please contact with the supplier None
45327 No ticket in ticket roll 1 Load ticket roll None
45328 No ticket in ticket roll 2 Load ticket roll None
45329 No paper in both ticket roll Load ticket roll None
Check the retract ‘rotary solenoid’, if
45330 Failed to retract failed please contact with the None
supplier
Failed to return ticket because of Check if it is jammed, if failed please
45331 None
ticket jam contact with the supplier
Failed to load ticket into transport
45332 Take out the ticket and check if it is None
1
bent, if failed please contact with the
Failed to load ticket into transport
45333 supplier None
2
Paper in another transport is in Use the ‘return ticket’ command to
45334 None
public transport return the paper
Check if communication cable or
45335 Data received by module is wrong hardware is normal, if failed please None
45390 Unknown error The error is not defined None
45391 CRC check failed Check if the communication cable or None
45393 Serial configuration error hardware is normal, if failed please None
NAK is received, the data sent is contact with the supplier
45394 None
wrong
45395 Data received is wrong None
45396 Sending ENQ error None
45397 Sending command error None
Page 198 of 206

Description
4.75 45400-45499 (Swecoin magnetic ticket printer)

Description
No paper in transport entrance
45431 Re-install the paper roll 1
when selecting the transport
Paper jam when selecting the
45432 Clear the jammed paper 2
transport
45433 Other error 3
supplier
The cutter can’t cut paper
45434 4
completely when it is reposited Try to power off the printer and then
45435 Cutter hasn’t been reposited power-on 5
45436 Cutter can’t cut 6
Jam when printing or paper in print
45437 Clear the jammed paper 7
position
Failed to write the second or middle
45438 8
track
Failed to write the first or third
45439 the supplier 9
track
45440 Failed to read magnetic A
Presenting timeout when feeding
45441 B
paper
45442 Paper is retracted when feeding C
Clear the paper jammed in transport
45443 Paper is blocked when feeding D
45444 Paper is jammed when feeding E
45445 Paper in transport when power-on G
45446 Paper low when printing Re-install new paper roll P
45447 Serious hardware error X
the supplier
45448 No paper in upper transport
Re-install new paper roll
45449 No paper in lower transport
Feeding error in both upper and
45450 Clear the paper jammed in transport
lower transport
45460 Unknown error
supplier
45461 Lower transport is jammed Clear the paper jammed in transport
45462 Failed to write magnetic Try to power off the printer and then
Page 199 of 206

Description
45463 Failed to select track power-on
45464 Paper in cutting position
Clear the paper jammed in transport
45465 Jam when printing
45466 Barcode parameter error
supplier
45492 Paper in forward transport Clear the paper jammed in transport
45493 Print head is damaged
the supplier
45494 Invalid parameter Software fault, please contact with the
45495 Illegal command supplier
45496 Failed to send command Please check the communication cable None
45497 Receiving data error or hardware
supplier
45499 Printer operation timeout please check the communication cable None
or hardware
4.76 45400-45499 (WBE magnetic ticket printer)

Description
45467 Printer is in alarm state Printer fault None
45468 Jam error Paper is jammed in printer, please clear it None

Ticket roll hasn’t been installed correctly
45469 Ticket roll hasn’t been inserted None
or the transport is blocked
Ticket roll is used up or hasn’t been
45470 Ticket roll hasn’t been installed None
installed
Reading magnetic or checking Magnetic ticket hasn’t been written or
45471 None
error magnetic record is damaged
Ticket jam or the transport is blocked,
45472 Ticket is ready None
please clear the jammed ticket in transport
45473 None
Ticket jam or sensor fault, please clear the
45474 Ticket is inserted and ready None
jam or replace the sensor
45475 Retract sensor is in open state None
Magnetic ticket is damaged, please
45476 Delete error None
replace it
45477 No image file Software fault, please contact with the None
The operation is canceled by supplier
45478 None
user
Page 200 of 206

Description
Invalid handle error (USB
45480 None
communication)
Failed to find the device (USB The driver of printer haven’t been
45481 None
communication) installed, or communication cable fault
Failed to open device (USB
45482 None
error)
45483 Input/output error None
supplier
45484 Upper cover is opened Please close the cover and operate None
45485 Motor alarm Motor fault, please replace it None
45486 Cutter error Cutter fault, please examine and repair it None
Print head fault, please examine and repair
45487 Print head error None
it
45488 Failed to open bitmap file None
45489 Format of bitmap file is wrong None

45490 Data length is too long None
supplier
45496 Sending data error None

check if the communication cable or
hardware is ok
45499 Serial port timeout None
Page 201 of 206

4.77 47000-47099 (LEYARD LED display module)

Description
47051 Failed to open serial port Communication or hardware fault, None
47052 Serial device error please check if the communication None

Receiving packet error cable or hardware is ok None
47053
47054 Insufficient memory None
the supplier
Configuration file haven’t set serial
47055 None
number
47056 Failed to find the file at this directory None
Configuration file haven’t set the
47057 None
interface type Software fault, please contact with
Configuration file haven’t set the the supplier
47058 None
baud rate
Configuration file setting interface
47059 None
type error
47060 Setting parameter error None
47061 Serial port hasn’t been opened None
47062 Photo hasn’t been downloaded None
47064 Photo dimension is wrong Software fault, please contact with None
the supplier
47065 Color format of photo is wrong None
Configuration file ‘IdyrgLedCfig.ini’
47066 None
don’t exist
47068 Failed to save file Check configuration file None
Communication configuration Software fault, please contact with
47090 None
parameter error the supplier
47091 Parameters error None
the supplier
47099 Receiving packet timeout please check if the communication None
cable or hardware is ok
4.78 47200-47299 (CP5200LED Display Module)

Description
47201 LED display normal, normal code None
Page 202 of 206


Description
47250 Unknown error Resend command
47251 Check sum error Resend command
47252 Package sequence error Resend command
Change parameter in communication
47290 Configuration file error
configuration file
47295 Command not supported Resend command
47296 Invalid parameter Check interface parameter
Resend command or check
47297 Sending command failed
communication cable
47298 Error with data received
communication cable
47299 Communication timeout
communication cable
Page 203 of 206

5. Error Code for Other Modules
5.1 46000-46699 (others)

Description
46001 CD-ROM failure Computer device
46002 Floppy Drive failure Computer device
46003 Switch Power failure Computer device
46004 CPU Card failure Computer device
46005 Sound Card failure Computer device
46006 Network Card failure Computer device
46007 SYSTEXCOMM SDLC Card failure Computer device
46008 Graphics Card failure Computer device
46009 Serial Communication Card failure Computer device
46010 Memory failure Computer device
46011 Hard Disk failure Computer device
46012 Industrial PC Chassis failure Computer device
46013 Industrial PC Motherboard failure Computer device
46014 Keypad failure Computer device
46015 Mouse failure Computer device
46016 Dongle failure Computer device
46017 CPU is bad Computer device
46018 Fan of Industrial is bad Computer device

System restarts time after time (failed to
46040 Computer device
determine the fault of software and hardware)
46041 Outputted display signal is abnormal Computer device
46042 Industrial PC crashed Computer device
46043 Industrial PC failed to start Computer device
46101 Monitor failure (no display) Displaying device
46102 Monitor displays abnormally (abnormal color, Displaying device
46103 Touch screen failure Displaying device
46104 Touch Screen positions wrong Displaying device
46105 Anti-view Screen failure Displaying device
46106 Anti-explosion Screen failure Displaying device
46200 Thermal device failure Temperature-control device
Page 204 of 206


Description
46300 Output voltage is abnormal DC power supply device
46301 Input voltage is abnormal DC power supply device
46302 Radiator Fan is bad DC power supply device
46303 Shell is damaged DC power supply device
46304 Wires are loosen and worn out DC power supply device
46400 Safe lock failure Safe device
46401 Mechanical combination lock of safe failure Safe device
46402 Digital combination lock of safe failure Safe device
46403 Mechanical lock of safe failure Safe device
46500 Lighting Control Components failure Lighting device
46501 Lighting tube failure Lighting device
46600 Power Amplifier Box failure Other module
46601 Switch Box failure Other module
46602 Fan of cabinet failure Other module
46603 Topper AD failure Other module
46604 C/R External Capacitor failure Other module
46605 Mains-supply Detecting Module failure Other module
46606 Leakage Protection Switch failure Other module
Page 205 of 206

Appendix. User Feedback Form

Title：DT Series ATM Error Code Reference Manual
Number & Release：DT- ERRCODE-V2.1E-1/1 Date：3/2011
GRG Banking Equipment Co., Ltd welcomes your feedback on this publication. Your comments will be of
great value in helping us to improve our products.
You may send your comments to us electronically.
Circle the numbers below that best represent your options of this publication.
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Clarity 5 4 3 2 1 0 5 = Excellent
Completeness 5 4 3 2 1 0 4 = Good
Organization 5 4 3 2 1 0 3 = Adequate
Appearance 5 4 3 2 1 0 2 = Fair
Illustrations 5 4 3 2 1 0 1 = Poor
Examples 5 4 3 2 1 0 0 = Not Applicable
Overall
5 4 3 2 1 0
satisfaction
Choose the items you feel we will improve this publication.

Improve the table of contents Add more/better quick reference aids
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Write any additional comments you have below (If necessary, add additional sheets.)
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Page 206 of 206

DT Series ATM Error Code Reference Manual: DT-ERRCODE-V2.2E-1/1

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DT Series ATM

Error Code Reference Manual

Document Revision History

1.Changed: 4.6 Thermal, dot matrix receipt printer

Date Page Revision Record

Date Page Revision Record

1. Module error code change

1.37 6100-6199 (LED display module) ...................................................................... 102

5.1 46000-46699 (others) .......................................................................................... 204

1. Description of Error Reporting

2. Definition of Error Code

3. Type of Error Code

No. Error Code Error Code Type

No. Error Code Error Code Type

No. Error Code Error Code Type

4. Detailed Description of Error Code

1.1 1-899 (Software error)

Status Probable Cause or Code from

Status Probable Cause or Code from

Check if the screen number configuration is

Status Probable Cause or Code from

1.2 900-1099 (Serial port or RS232 hub)

Status Code from

1.3 1100-1199 (NMD100 dispenser)

Status Probable Cause or Recommended Code from

Status Probable Cause or Recommended Code from

Status Probable Cause or Recommended Code from

1.4 1200-1299 (OMRON card reader)

Status Probable Cause or Recommended Code from

Status Probable Cause or Recommended Code from

Status Probable Cause or Recommended Code from

Status Probable Cause or Recommended Code from

1.5 1200-1299 (SANKYO card reader)

Status Probable Cause or Recommended Code from

Status Probable Cause or Recommended Code from

Status Probable Cause or Recommended Code from

Status Probable Cause or Recommended Code from

1.6 1200-1299 (CRT310 card reader)

Status Probable Cause or Code from

1.7 1300-1399 (Thermal, dot matrix receipt printer)

1325 Paper low Replenish paper None

1326 Print data overrun the limit None

Status Code from

Status Code from

1.8 1300-1399 ( Seiko thermal receipt printer)

Status Code from

1.9 1400-1499 (Journal printer)

Status Code from

1455 Data received is wrong supplier None

1472 Failed to find firmware file Failed to find firmware None

Status Code from

Error with reading and writing serial

1.10 1500-1599 (Invoice printer)

Status Code from

1.11 1800-1899 (Diagnostic unit)

1.12 1800-1899 (USB diagnostic unit)

Status Code from

1.13 1900-1999 (User keypad)

Status Code from

Status Code from

1.14 2000-2099 (Withdrawal shutter)

1. Shutter jam, please clean it;

1. Shutter jam, please remove the foreign

3870 NV hardware work abnormally. Please check NV inside 593**，5940*

Counting module of sensor in NV Initialize the unit; replace it if 5944，5945，