Chapter - 01

Chapter - 01
Introduction
62
1. Introduction:
The theoretical knowledge and practical training is not the same theme. The theoretical
knowledge is fulfilled when it can be used in the practical field. The goal of internship is to
apply one’s theoretical knowledge in practical fields. Generally by the word “Bank” we can
easily understand that the financial institution deals with money. But there are different types
of banks such as; Central Banks, Commercial Banks, Savings Banks, Investment Banks,
Industrial Banks, Co-operative Banks etc. But when we use the term “Bank” without any
prefix, or qualification, it refers to the ‘Commercial banks’. Commercial banks are the
primary contributors to the economy of a country. Janata Bank Limited a kind of commercial
Bank in our country. Janata Bank a nationalized commercial bank established under the
Bangladesh Banks (Nationalization) Order 1972. With its head office at Dhaka the bank
started its operations with an initial authorized capital of Tk 50 million and paid up capital of
Tk 10.5 million. The authorized capital was raised to Tk 30 million in 1973. In addition to
traditional deposit taking in various accounts and providing loans to almost all sectors of the
economy, the bank offers different types of other services and conducts 'off-balance sheet
(OBS)' activities. The value of assets created by the OBS activities of the bank was Tk 26.07
billion in 1998 and Tk 25.46 billion in 2000. Janata Bank has a large participation in Foreign
Remittance business including overseas remittance services. The total volume of Foreign
Remittance business handled by the bank in servicing imports and exports and remittances
during 1999-2000 amounted to Tk 40.312 billion. In 2009, the bank had correspondent
relationships with 3,180 foreign banks/bank offices. In 1972, Janata Bank started its banking
operations with a total initial deposit of Tk 1.57 billion. Ever since the bank has been making
continuous and sustained efforts to mobilize deposits from untapped resources in both urban
and rural areas. A special deposit mobilization programmed introduced by the bank in 1976
resulted in remarkable increases in the volume of its deposits, which grew at a rate of
approximately 63% and 42% during 1972-74 and 1978-80. Major areas that received
financing from the bank were jute trade, jute industries, tanneries, sugar industries, textile
trade and industries, transport, iron and steel, tea plantation and trade, livelihood
trades/income generating activities and housing. During 1999, Janata Bank disbursed Tk
16.383 billion in loans and advances and the recovery during the year was Tk 4.541 billion.
62
1.2. Objective of the Report:
1.2.1. Major Objectives

The major objective of the study is to observe & evaluate Foreign Remittance operations of
the Janata Bank Limited.
1.2.2. Specific Objectives
Every report has an objective. The objective of the internship program is to familiarize
students with the real business situation, to compare them with the business theories & at the
last stage make a report on assigned task. Specific objectives are as follow:
 To acquire knowledge about relationship between theoretical knowledge and practical

activities.
 To know about Branch level General Banking Activities.
 To fulfill academic requirement.
 To gain practical knowledge in banking.
 To recommend ways and means to solve problems regarding Banking.
1.3. Origin of the report:

This report is being assigned as a part of the BBA of Metropolitan University. To prepare this
report, I accommodate my internship program in Janata Bank Ltd. For the completion of the
course, as an essential part I had prepared a Report. This report is being formed on the “A
Study on Remittance Activities of the Janata Bank Limited., Sheikghat Branch”. From the
very beginning of my internship I have worked on General banking. After few weeks later I
was shifted on Foreign Remittance department. For that reason I made my Report on Foreign
Remittance activities of Janata Bank Limited, Sheikghat Branch.
1.4. Scope of the report:

The duration of the study was a very short span of time. It was three month long internship
program (September 2018 to December 2018). It was very much hard to complete a report as
well as assigned tasks by the Bank. So I had to complete this study facing very much time
presser. This report covers only General Banking activities of Janata Bank Limited.
Especially this report emphasizes on the comparison of different bank interest rate and
deposit schemes, in a word financial products. It considers only one Branch from all well-
known public & private Banks.
62
1.5. Methodology of the Report:
The information which is represented in the report is collected internally and externally.
Internal section can be the combination of primary data and external represents secondary
data. Within 3 months a lots of events have been occurred from where it helps to prepare the
report. Sometime orally I have collected information which is not available. And these can be
gathered only personal experience.
1.5.1 Source of Data:

To make the Report more meaningful and presentable, two sources of data and information
have been used widely.
Source of Data
PRIMARY SECONDARY
DATA DATA
Figure: Sources of data
Both primary and secondary data sources were used to generate the report.
1.5.1.1 Primary Sources:

Interview, observation, and 3-month work experience with different divisional in charge and
suggestions of many executives of the bank.
15.1.2. Secondary Sources:

Annual reports of Janata Bank Limited, Instruction circular of Head Office, Brochures of
different Banks, News Paper & Magazine regarding Banking issues, Seminar papers and so
on.
Sources Validity Reliability Practicality

Annual Report Of 2017 Moderate High High
Internet High High High

Text book High High High
Table: Sources of Secondary Information
62
1.6 Significance of the Report:
This report is the result of three month internship in Janata Bank Limited (JBL). And I have
completed this internship period successfully. This internship report contains all the
knowledge that I have gathered at the time of my internee at Janata Bank Limited (JBL) in
the Sheikghat Branch. My topic is study on Foreign Remittance Activities of Janata Bank
Limited (JBL). This is the basic rationale behind the study. Besides, it would be a great
opportunity for me to get familiar with this system. So this study is very significant for both
the company and as well as for me.
1.7. Limitations of the Report:
There were some problems while I doing internship. A whole hearted effort was applied to
conduct the internship and to bring a reliable and fruitful result. In spite of having the
wholehearted effort, there exit some limitations, which acted as a barrier to conduct the
program. The limitations were noted to this page:
 Bankers don’t want to disclose all the information I need.
 Non-availability of some preceding and latest data.

 Some information was withheld to retain the confidentiality of the bank.
 Although the officers of the Janata Bank Limited have been very helpful, they didn’t
have enough time to provide, as they are very busy with their assigned works. So, in
some cases, observation was needed.
62
Chapter-2
Banking Industry in Bangladesh
2. Definition of Bank and Banking:

62
Bank is an institution that deals in money and its substitutes and provides crucial financial
services. The principal type of baking in the modern industrial world is commercial banking
and central banking. Banking Means "Accepting Deposits for the purpose of lending or
Investment of deposits of money from the public, repayable on demand or otherwise and
withdraw by cheque, draft or otherwise." The concise oxford dictionary has defined a bank as
"Establishment for custody of money which it pays out on customers order." In fact, this is
the function which the bank performed when banking originated."Banking in the most
general sense, is meant the business of receiving, conserving & utilizing the funds of
community or of any special section of it."
2.1 Definition of Banker:

A banker is responsible for establishing and maintaining positive customer relationships,
planning and delivering effective sales strategies and monitoring the progress of new
and existing financial products. Bankers may work as managers in high street
branches providing operational support on a day-to day basis, or in more specialized posts
in corporate or commercial departments at area, regional or head offices.
1. The bank engages to promptly collect the cheques deposited to the customer’s account
as the customer’s agent, and to credit the proceeds to the customer’s account.
2. Right to combine the customer’s accounts, since each account is just an aspect of the
same credit relationship.
3. The bank has a lien on cheques deposited to the customer’s account, to the extent that
the customer is indebted to the bank.
4. The bank must not disclose the details of the transactions going through the
customer’s account unless the customer consents, there is a public duty to disclose,
the bank’s interests require it, or under compulsion of law.
2.2 Overview of Banking Sector in Bangladesh:

2.2.1 Financial System in Bangladesh:
Financial System is the set of well-organized institutional set up which helps to transfer
excess funds from surplus unit to deficit unit. The financial system in Bangladesh includes
Bangladesh Bank (the Central Bank), scheduled banks, and non-bank financial institutions
like leasing etc. Microfinance institutions (MFIs), insurance companies, co-operative banks,
credit rating agencies and stock exchange. Banking sector occupies the lion portion share of
62
financial system in Bangladesh. Bangladesh bank is authorized for regulating and supervising
financial institutions in Bangladesh.
2.2.2 Banking sector in Bangladesh:
Despite in recent years, many non-bank financial institution has been established, still the
financial system of Bangladesh is mainly banking sector based. Banking sector consists of
Bangladesh Bank as the central bank, four state-owned commercial banks, four specialized
Bank/development financial institutions, thirty private commercial banks and nine foreign
commercial banks.
2.3 History of Scheduled/Commercial Bank:
2.3.1 State-Owned Commercial Bank:
Bangladesh becomes independent after long nine months war. Before the liberation, most of
the banking company were owned by the then west Pakistanis. So, the then Government of
Bangladesh nationalized all the banks operating in Bangladesh except foreign Banks
(Incorporated in abroad). All these banks were grouped into commercial banks through
merger process. Among the six commercial banks, two banks namely Pubali bank and Uttara
bank were shifted to private sector in January, 1985 and another bank Rupali bank was
incorporated as public limited company with effect from December, 1986. The rest three
banks namely Sonali bank, Agrani bank and Janata bank were also transferred as public
limited company in 2007. So, now there are four state owned commercial banks operating in
Bangladesh.
2.3.2 Specialized Bank/Development Financial Institutions (DFIs):
After liberation, two specialized bank operating in Bangladesh were also nationalized and
renamed as Bangladesh Krishi Bank and Bangladesh Shilpa Bank. But Bangladesh Krishi
bank was divided in 1987 and renamed as Rajshahi Krishi Unnayan Bank (RAKUB) for
Rajshahi Division to promote agricultural development in that region and Bangladesh Krishi
bank for the rest of part of the country. In 1988, another specialized bank name Bank of
Small Industries and Commerce Bangladesh Ltd. (BASIC) was established as private bank to
promote small and medium entrepreneurship. In 1993, the then Government of Bangladesh
took the control of BASIC and was declared it as a specialized bank. Bangladesh Shilpa Bank
was merged with Bangladesh ShilpaRinSangsta (BSRS) in 2010 and renamed as Bangladesh
62
Development Bank Limited (BDBL). So, currently there are four specialized banks which are
termed as Development Financial Institutions (DFIs) operating in Bangladesh.
2.3.3 Private Commercial Bank:

Local private commercial bank started operation in the decades of 1980's. We can categorize
local private bank in the following manner:
 First generation bank: Those established in the decades of 1980s.
 Second generation bank: These banks started operation in 1990 to 1995.
 Third generation bank: After 1998, these banks are established.
At present, there are thirty local private commercial banks operating in Bangladesh. PCBs
dominate the banking sector of Bangladesh. More than fifty percent of total deposits and
assets are covered by the PCBs. The performance of PCBs is much better than SCBs and
DFIs in all respects. Client service innovation and banking service automation is one of the
major reasons for their domination over the SCBs and PCBs. among the three generation of
PCBs, third generation banks are more innovative and provide better client services through
automation whereas first generation banks are little bit in backward position though they
continuously improving their condition to compete in the market. Bangladesh’s PCBs have
quickly occupy market share at the expense of the state-owned commercial banks (SCB) and
presently grasp more than 59 percent of total deposits whereas it is only 28 percent for the
SCBs and PCBs assets coverage is 58% whereas it is only 29% in SCBs.
2.3.4 Foreign Commercial Banks (FCBs):
Before liberation, there were few FCBs operating in the country which was incorporated in
abroad. Among those foreign banks, Standard chartered Grindlays Bank was merged with
Standard Chartered Bank in 2003 and then American Express Bank further merged with
Standard Chartered Bank in 2005. Credit Agricole Indosuez bank was renamed as
Commercial Bank of Ceylon Ltd. in 2003. Currently, there are nine foreign commercial
banks operating in Bangladesh. Foreign Commercial Banks suffered for lack of wide spread
branch network. Their operation is basically limited to capital city and some other municipal
city corporation area.
2.3.5 Scheduled Bank According to the Law:
62
According to Bank Company Act, 2007, "All such banks operating in Bangladesh with
different paid-up capital and reserves having a minimum of an aggregate value of Tk. 50 lacs
and conducting their affairs to the satisfaction of the Bangladesh Bank have been declared as
scheduled banks in terms of section 37(2) of Bangladesh Bank Order 1972. In terms of
section 13 of Bank Company Act, 1991, the minimum aggregate value was Tk. 20 crores.
From 30th March, 2003, it was tk. 100 crores and from the 8th October 13, 2007, it has been
raised at the minimum of Tk. 200 crores" [Bank Company Act, 2007].
62
Chapter-3
Overview of Janata Bank Limited (JBL)
3. An overview of Janata Bank Limited (JBL):
62
Including 4 overseas branches in United Arab Emirates Janata Bank runs its business with
912 branches across the country having a big family of around 11,876 (As on 16.09.2018)
employees with its head office located at Janata Bhaban at Motijheel C/A, the heart of the
capital city, Dhaka.
Janata Bank Limited, a corporate body trusted over the years, the 2nd largest (in respect of
Deposits/Assets) commercial bank in Bangladesh, has been playing pivotal role in overall
financial activities of the country and is possessing a long heritage of discharging laudable
services to the society since her embankment immediately after the emergence of this verdant
rich alluvial soil as a sovereign, independent state.
The contribution of the Bank to the national economy and social reform has set standard bar
so high that others in this business can’t help aspire touching the benchmark of success
earned by JBL. More so a matter of great honour is that the contribution, commitment and
success of the Bank have been recognized with a number of prestigious awards by national
and international organizations of repute.
3.1. Brief Overview of the Bank:
 Formation of Janata Bank: Immediately after the independence of Bangladesh in

1971, the erstwhile United Bank Limited and Union Bank Limited were nationalized
and renamed as Janata Bank.
 Date of Incorporation as PLC: n 15 November, 2007 Janata Bank got registered with
the Joint Stock of Registrars and restructured it as a public limited company with the
name Janata Bank Limited.
 Authorized Capital & Pre IPO Paid up Capital:: At the end of 2017 the Bank held
Deposit BDT 649,440.78 million, Advance BDT 459,580.05 million with Authorized
capital BDT 30,000 million and Paid-up Capital BDT 19,140 million.
 No. of Branches: Almost 912.
3.2 Janata Bank Limited at a Glance:
62
Features Values
Name Janata Bank Limited
Genesis Janata Bank Limited, the 2nd largest State Owned Commercial Bank
(SCB) in Bangladesh, is playing pivotal role in overall financial
activities of the country. The Bank emerged as ‘Janata Bank’ by
combining the erstwhile United Bank Limited and Union Bank
Limited under the Banks Nationalization Order (President’s Order-
26) of 1972 and was restructured as a limited company in November,
2007. Since inception in 1972 the Bank has commendably contributed
to the socio-economic development of Bangladesh and helped
structuring solid financial ground of the country as well. Janata Bank
runs its business with 912 branches across the country including 4
overseas branches in United Arab Emirates.
Registered Address Janata Bhaban, 110, Motijheel Commercial Area Dhaka - 1000,
Bangladesh.
Legal Status Public Limited Company
Chairman Luna Shamsuddoha
CEO & Managing Md. Abdus Salam Azad (F.F.)
Director
Company Secretary Hussain Yeahyea Chowdhury
Date of 21 May 2007
Incorporation
Authorized Capital BDT 30,000 Million
Paid up Capital BDT 23,140 Million
Face value per BDT 100 per share
share
Shareholding 100% Share owned by the Government of Bangladesh
Pattern
Number of 11,876 (As on 16.09.2018)
Employees
Banking license 31 May 2007
obtained from
Bangladesh Bank
Phone +88 02-9560000, 9566020, 9556245-49, 9565041-45, 9560027-30
Fax 88-02-9554460, 9553329, 9552078
SWIFT JANBBDDH
Website www.jb.com.bd
E-mail md@janatabank-bd.com
3.3 Domestic Network:
62
Offices No.
Head Office Divisions 14
Head Office Departments 50
Number of Divisional offices 12
Number of Area Offices 49
Branches including Overseas 912
Corporate-1 Branches (Including JBCB & LO) 30
Corporate-2 Branches 77
Grade-1 Branches 218
Grade-4 Branches 82
AD Branches 56
Urban 478
Rural 430
Overseas 4
Staff College 8
3.4 Head Office Departments of Janata Bank Limited:
SL
Department Name In-charge Mailing Address Contact
No.
Janata Bank
Limited, Phone: 88-02-9553346
Sreedam Chandra
Accounts Janata Bhaban Fax: 88-02-9560869
Bhadra
1 Department (AD), (16th Floor), 110 E-mail:
Deputy General
Head Office Motijheel accounts@janatabank-
Manager
Commercial Area, bd.com
Dhaka-1000
Janata Bank
Limited,
Phone: 88-02-9577731, 88-
Audit & Inspection Md. Aminul Surma Tower (10th
02-9515720
Department - Haque Floor), 13,
2 Fax: 88-02-9558613
Corporate, Head Deputy General Comrade Moni
E-mail: iad1@janatabank-
Office Manager Singh Road, (Old-
bd.com
59/2, Purana Paltan
Road), Dhaka-1000.
Janata Bank
Limited,
Phone: 88-02-9583955, 88-
Audit & Inspection Surma Tower (11th
Md. Tariqul Islam 02-9556245-49
Department - Floor), 13,
3 Deputy General Fax: 88-02-9558614
General, Head Comrade Moni
Manager E-mail: iad2@janatabank-
Office Singh Road, (Old-
bd.com
59/2, Purana Paltan
Road), Dhaka-1000.
4 Budget & Md. Habibur Janata Bank Phone: 88-02-9554460, 88-
Expenditure Control Rahman Gazi Limited, 02-9554827
Department Deputy General Janata Bhaban Fax: 88-02-9560869
(BECD), Head Manager (17th Floor), 110 E-mail: budget@janatabank-
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Motijheel
Office Commercial Area, bd.com
Dhaka-1000
Janata Bank
Business
Limited, Phone: 88-02-9551337,88-
Development
Md.Mofizul Islam Janata Bhaban 02-9565384, 88-02-9567675
Marketing
5 Deputy General (19th Floor), 110 Fax: 88-02-7115495
Department
Manager Motijheel E-mail: dev@janatabank-
(BDMD), Head
Office
Dhaka-1000
Janata Bank
Limited,
Sheikh Shafiqul Phone: 88-02-9571724
Card Management Janata Bhaban
Islam Fax: 88-02-9564644
6 Department (CMD), (19th Floor), 110
Deputy General E-mail:
Head Office Motijheel
Manager jbqcash@janatabank-bd.com
Commercial Area,
Dhaka-1000
Janata Bank
Md.
CIB Department Aptabuzzaman
6th Floor, 48, Fax: 88-02-9564644
7 (CIBD), Head Miah
Motijheel E-mail: jblcib@janatabank-
Office Deputy General
Manager
Dhaka-1000
Janata Bank
Limited, Phone: 88-02-9556215, 88-
Md. Habibur
Company Affairs Janata Bhaban 02-9550469
Rahman
8 Department (CAD), (11th Floor), 110 Fax: 88-02-9564644
Deputy General
Head Office Motijheel E-mail: cad@janatabank-
Manager
Dhaka-1000
Janata Bank
Limited,
Phone: 88-02-9577733
Compliance Md Munzurul Surma Tower (9th
Fax: 88-02-9564644
Department - Alam Floor), 13,
9 E-mail:
External, Head Deputy General Comrade Moni
compliancex@janatabank-
Office Manager Singh Road, (Old-
bd.com
59/2, Purana Paltan
Road), Dhaka-1000.
Janata Bank
Limited, Phone: 88-02-9577732,
Compliance Surma Tower (8th 47118663
Gulshan Ara
Department - Floor), 13, Fax:
10 Assistant General
Internal, Head Comrade Moni E-mail:
Manager
Office Singh Road, (Old- compliance@janatabank-
59/2, Purana Paltan bd.com
Road), Dhaka-1000.
11 Disciplinary Latifa Khanam Janata Bank Phone: 88-02-9553328, 88-
Department (DD), Deputy General Limited, 02-7122858
Head Office Manager Janata Bhaban Fax: 88-02-9564644
(15th Floor), 110 E-mail:
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Motijheel
disciplinary@janatabank-
Commercial Area,
bd.com
Dhaka-1000
End Use Foreign
Bidhan Chandra Janata Bank Phone: 88-02-47118224
Trade & Industrial
Nath Limited, Fax: 88-02-9582681
12 Credit Department
Deputy General 57, Purana Polton, E-mail: endft@janatabank-
(EUFTICD), Head
Manager Dhaka-1000 bd.com
Office
Phone: 88-02-9564825, 88-
End Use General Janata Bank
Md. Abdur Rashid 02-9582667
Department Limited,
13 Deputy General Fax: 88-02-9582667
(EUGD), Head 57, Purana Polton,
Manager E-mail: end@janatabank-
Office Dhaka-1000
bd.com
Janata Bank
Limited,
Amal Chandra Phone: 88-02-9555335
Janata Bhaban (5th
Estate Department Sarker Fax: 88-02-9551921
14 Floor), 110
(ED), Head Office Assistant General E-mail: engdiv@janatabank-
Motijheel
Manager bd.com
Commercial Area,
Dhaka-1000
Janata Bank
Foreign Exchange Phone: 88-02-9563962, 88-
Md. Shameem Limited,
Audit & Inspection 02-9563975
Alam Qurashi Moni Singh Srimty
15 Department Fax: 88-02-9564644
Deputy General Trust Bhaban, 21/2
(FEAID), Head E-mail: fea@janatabank-
Manager Purana Paltan,
Office bd.com
Dhaka-1000
Janata Bank
Limited, Phone: 88-02-9515304-05,
Foreign Remittance Md.Shamsur Reza Janata Bhaban (8th 88-02-9513945
16 Department (FRD), Deputy General Floor), 110 Fax: 88-029564644
Head Office Manager Motijheel E-mail: frd@janatabank-
Dhaka-1000
Janata Bank
Foreign Trade A.S Zahurul Islam Janata Bhaban Fax: 88-02-9567464
17 Department - Assistant General (13th Floor), 110 E-mail:
Import, Head Office Manager Motijheel ftdimport@janatabank-
Dhaka-1000
Janata Bank
Limited, Phone: 88-02-7115379, 88-
Foreign Trade Mashfiul Bari Janata Bhaban 02-9567465
18 Department- Export,Deputy General (13th Floor), 110 Fax: 88-02-9567464
Head Office Manager Motijheel E-mail: id-
Commercial Area, export@janatabank-bd.com
Dhaka-1000
19 Foreign Trade Badal Kumar Shill Janata Bank Phone: 88-02-9511812, 88-
Monitoring Deputy General Limited, 02-9569707
Department Manager Comrade Moni Fax: 88-02-9511812
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Singh-Farhad
Smrity Trust
(FTMD), Head E-mail: ftmd@janatabank-
Bhaban (2nd Floor),
Office bd.com
21/2, Purana Paltan,
Dhaka-1000
Janata Bank
Limited,
Phone: 88-02-9550873
General Banking Md. Abdur Rouf Janata Bhaban
Fax: 88-02-9564644
20 Department (GBD), Deputy General (19th Floor), 110
E-mail: gbd@janatabank-
Head Office Manager Motijheel
bd.com
Commercial Area,
Dhaka-1000
Janata Bank
Limited, Phone: 88-02-9553330, 88-
Khan Abul Kalam
Human Resources Janata Bhaban (7th 02-9565045
Azad
21 Department (HRD), Floor), 110 Fax: 88-02-9558613
Deputy General
Head Office Motijheel E-mail:
Manager
Commercial Area, jbadmin@janatabank-bd.com
Dhaka-1000.
Janata Bank
Human Resources Limited, Phone: 88-02-9552078, 88-
Mustafa Saiful
Development Janata Bhaban (7th 02-9565044
Haque
22 Department Floor), 110 Fax: 88-02-9558613
Deputy General
(HRDD), Head Motijheel E-mail: jblhrdd@janatabank-
Manager
Dhaka-1000
Janata Bank
Limited, Phone: 88-02-9558423, 88-
Muhammod
Industrial Credit Janata Bhaban 02-9513947
Mizanur Rahman
23 Department (ICD), (18th Floor), 110 Fax: 88-02-9515307
Deputy General
Head Office Motijheel E-mail: ccd-1@janatabank-
Manager
Dhaka-1000
Janata Bank
Information &
Limited, Phone: 88-02-9553339, 88-
Communications Md. Nurul Islam
Janata Bhaban 02-9550440
Technology Mozumder
24 (22th Floor), 110 Fax: 88-02-9564644
Department - Deputy General
Motijheel E-mail: dgmit@janatabank-
Operation, Head Manager
Office
Dhaka-1000
Janata Bank
Information & Phone: 88-02-9553336, 88-
Limited,
Communications Md. Shaheedul 02-9553334
Janata Bhaban
Technology Islam Fax: 88-02-9564644
25 (20th Floor), 110
Department - Deputy General E-mail:
Motijheel
System, Head Manager dgmitdsystem@janatabank-
Commercial Area,
Office bd.com
Dhaka-1000
26 IT Audit & Md. Chaynul Janata Bank Phone: 88-02-9515836, 88-
Inspection Haque Limited, 02-9515825
Department Deputy General Surma Tower (10th Fax: 88-02-9564644
62
Floor), 13,
Comrade Moni
(ITAID), Head E-mail: ictaid@janatabank-
Manager Singh Road, (Old-
Office bd.com
59/2, Purana Paltan
Road), Dhaka-1000.
Phone: 88-02-9333922, 88-
Janata Bank
Kazi Golam 02-49357920
Janata Bank Staff Limited,
27 Mostafa Fax: 88-02-9360011
College (JBSC) 146/2-A, New Baily
General Manager E-mail: jbti@janatabank-
Road Dhaka-1217
bd.com
Janata Bank
Limited, Phone: 88-02-9551748, 88-
Shikha Das Janata Bhaban 02-9585569
Law Department
(LD), Head Office
Manager Motijheel E-mail: law@janatabank-
Dhaka-1000
Janata Bank
Management Limited, Phone: 88-02-9556944, 88-
Information System Md.Ramjan Bahar Janata Bhaban 02-9566821
29 Department Deputy General (21th Floor), 110 Fax: 88-02-9558614
(MISD), Head Manager Motijheel E-mail: mis@janatabank-
Dhaka-1000
Janata Bank
Limited,
Phone: 88-02-9568033, 88-
Md. Abdul Surma Tower (9th
Monitoring 02-9515825
Mannan Floor), 13,
30 Department (MD), Fax: 88-02-9564644
Deputy General Comrade Moni
Head Office E-mail: icond@janatabank-
Manager Singh Road, (Old-
bd.com
59/2, Purana Paltan
Road), Dhaka-1000.
Janata Bank
Limited, Phone: 88-02-9566443, 88-
Mohammed
Overseas Banking Janata Bhaban (8th 02-9553212
Sarwar Hossain
31 Department (OBD), Floor), 110 Fax: 88-02-9564644
Deputy General
Head Office Motijheel E-mail: id-obd@janatabank-
Manager
Dhaka-1000
Janata Bank
Phone: 88-02-9567402, 88-
Md. Mohsin Ali Limited,
Procurement 02-9553335, 88-02-9558240
Sarkar 4th Floor, 48,
32 Department (PD), Fax: 88-02-9564644
Deputy General Motijheel
Head Office E-mail:
Manager Commercial Area,
procure@janatabank-bd.com
Dhaka-1000
33 Public Relation Md. Mizanur Janata Bank Phone: 88-02-9553338
Department (PRD), Rahaman Limited, Fax: 88-02-9564644
Head Office Deputy General Janata Bhaban E-mail: prd@janatabank-
Manager (14th Floor), 110 bd.com
Motijheel
62
Commercial Area,
Dhaka-1000
Janata Bank
Phone: 88-02-9552728, 88-
Limited,
Reconciliation Md. Ameer Ali 02-9561005
9th Floor, 48,
34 Department (RD), Deputy General Fax: 88-02-9552789
Motijheel
Head Office Manager E-mail: cibta@janatabank-
Commercial Area,
bd.com
Dhaka-1000
Janata Bank
Phone: 88-02-9565272, 88-
Limited,
Recovery Md. Samiul Haque 02-9556516
5th Floor, 48,
35 Department-1 (RD- Deputy General Fax: 88-02-9564644
Motijheel
1), Head Office Manager E-mail: recovery-
Commercial Area,
1@janatabank-bd.com
Dhaka-1000
Janata Bank
Phone: 88-02-9567309, 88-
Limited,
Recovery Md. Ismail Mia 02-47118753
5th Floor, 48,
36 Department-2 (RD- Deputy General Fax: 88-02-9567309
Motijheel
2), Head Office Manager E-mail: rd2@janatabank-
Commercial Area,
bd.com
Dhaka-1000
Janata Bank
Phone: 88-02-9561333, 88-
Md. Mahbubur Limited,
Recovery 02-9564375
Rahman 5th Floor, 48,
37 Department-3 (RD- Fax: 88-02-9564644
3), Head Office E-mail: recovery-
3@janatabank-bd.com
Dhaka-1000
Janata Bank
Research, Planning
& Statistics Delwara Begum
6th Floor, 48, Fax: 88-02-9564644
38 Department Deputy General
Motijheel E-mail: rpsd@janatabank-
(RPSD), Head Manager
Office
Dhaka-1000
Janata Bank
Limited,
Retail Customer Phone: 88-02-9558703
Md. Rezaul Islam Janata Bhaban
Department-1 Fax: 88-02-9564644
39 Deputy General (21th Floor), 110
(RCD-1), Head E-mail: credit-
Manager Motijheel
Office 1@janatabank-bd.com
Commercial Area,
Dhaka-1000
Janata Bank
Limited, Phone: 88-02-9550358, 88-
Retail Customer
Md. Asaduzzaman Janata Bhaban 02-7175563
Department-2
(RCD-2), Head
Manager Motijheel E-mail: rcd-2@janatabank-
Office
Dhaka-1000
41 Retail Customer Md. Mustafa Janata Bank Phone: 88- 02-9551610
Department-3 Kamal Limited, Fax: 88-02-9564644
(RCD-3), Head Deputy General Janata Bhaban E-mail: rcd@janatabank-
Office Manager (14th Floor), 110 bd.com
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Motijheel
Commercial Area,
Dhaka-1000
Janata Bank
Limited,
Retail Customer Phone: 88-02-9553337
Anowara Akhter Janata Bhaban
Department-4 Fax: 88-02-9564644
42 Deputy General (14th Floor), 110
(RCD-4), Head E-mail: rcd-4@janatabank-
Manager Motijheel
Office bd.com
Commercial Area,
Dhaka-1000
Janata Bank
Risk Management Md. Abdul Halim Janata Bhaban Fax: 88-02-9564644
43 Department (RMD), Deputy General (13th Floor), 110 E-mail:
Head Office Manager Motijheel dgmrmd@janatabank-
Dhaka-1000
Janata Bank
Limited,
Md.Khaled Phone: 88-02-9575277
Security Janata Bhaban
Mostafa Fax: 88-02-9558613
44 Department (SD), (20th Floor), 110
Assistant General E-mail: cso@janatabank-
Head Office Motijheel
Manager bd.com
Commercial Area,
Dhaka-1000
Janata Bank
Small and Medium Limited, Phone: 88-02-9568810, 88-
Enterprise Md Afzal Hossain Janata Bhaban 02-9587619
45 Department Deputy General (18th Floor), 110 Fax: 88-02-9515307
(SMED), Head Manager Motijheel E-mail: sme@janatabank-
Dhaka-1000
Janata Bank
Phone: 88-02-47120174, 88-
Md. Joynal Limited,
Sustainable Finance 02-47120280
Abedin 6th Floor, 48,
46 Unit (SFU), Head Fax: 88-02-9564644
Office E-mail: dgmsfu@janatabank-
bd.com
Dhaka-1000
Janata Bank
Phone: 88-02-9585575, 88-
Limited,
02-9567613
Transport Md. Abu Sayed Janata Bhaban (5th
Fax: 88-02-9564644
47 Department, Head Deputy General Floor), 110
E-mail:
Office Manager Motijheel
transport@janatabank-
Commercial Area,
bd.com
Dhaka-1000
48 Treasury Md. Tofazzal Janata Bank Phone: 88-02-9567298, 88-
Department (TD), Hossain Limited, 02-9551552
Head Office Deputy General Janata Bhaban (9th Fax: 88-02-9550438
Manager Floor), 110 E-mail:
Motijheel treasury@janatabank-bd.com
Commercial Area,
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Dhaka-1000
Janata Bank
Phone: 88-02-9554244, 88-
Md. Ekhtiar Limited,
02-9551129
Vigilance Hossain Janata Bhaban (4th
Fax: 88-02-9585568
49 Department (VD), Chowdhury Floor), 110
E-mail:
Head Office Deputy General Motijheel
mdsquad@janatabank-
bd.com
Dhaka-1000
Janata Bank
Limited, Phone: 88-02-9565385, 88-
Mansur-Ul Haque
Janata Bhaban 02-9567888
Welfare Department Md. Jahangir
50 (15th Floor), 110 Fax: 88-02-9564644
(WD), Head Office Deputy General
Motijheel E-mail: welfare@janatabank-
Manager
Dhaka-1000
3.5 Composition of Risk Management Committee
Serial Name Designation Status with Committee

1 Khondker Sabera Islam Director Chairman
2 Mr. Md. Mofazzal Husain Director Member
3 Mr. A.K. Fazlul Ahad Director Member
4 Mr. Mohammad Abul Kashem Director Member
5 Dr. Md. Jafar Uddin Director Member
6 Mr. Hussain Yeahyea Chowdhury Company Secretary Secretary
3.6 Objective of Janata Bank Limited:
JANATA Bank Ltd will be the absolute market leader in the number of loans given to small
and medium sized enterprises throughout Bangladesh. It will be a world – class organization
in terms of service quality and establishing relationships that help its customers to develop
and grow successfully.
3.7 Mission of Janata Bank Limited:

Janata Bank Limited will be an effective commercial bank by maintaining a stable growth
strategy delivering high quality financial products, providing excellent customer service
through an experienced management team and ensuring good corporate governance in every
step of banking network.
3.8 Vision of Janata Bank Limited:

To become the effective largest commercial bank in Bangladesh to support socio-economic
development of the country and to be a leading bank in South Asia.
3.9 Core Values of Janata Bank Limited:
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 Integrity
 Fairness
 Harmony
 Courtesy
 Commitment
 Enthusiasm for work
 Business ethics
3.10 Core Strengths of Janata Bank Limited:
 Quick Decision Making
 Efficient team performance
 Satisfied Customer
 Internal Control
3.11 Foreign Corresponding:

Janata Bank has already established a worldwide network and relationship with international
banking through its four (4) overseas branches in UAE, subsidiaries “Janata Exchange S.R.l’
in Italy & 1125 foreign correspondents all over the world.
3.12. Business Philosophy of Janata Bank Limited:

Janata Bank Ltd, a full service commercial bank with Local and International Institutional
shareholding, is primarily driven by creating opportunities and pursuing market niches not
traditionally met by conventional banks.
Today Janata Bank Ltd is one of the fastest growing banks in the country to support the
planned growth of its distribution, network and for its various business segments.
The reason Janata Bank Ltd is in business is to build a profitable and socially responsible
financial institution focused on markets and businesses with growth potential, thereby
assisting Janata and stakeholders build a “just, enlightened, healthy, democratic and poverty
free Bangladesh”. Which mean to help make communities and economy of the country
stronger and to help people achieve their dreams. They fulfill the purpose by reaching for
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high standards in everything we do. For their customers, their shareholders, their associates
and their communities upon, which the future prosperity of their company rests.
3.13. Management of Janata Bank Limited:

For any financial and non financial organization Management is the most valuable and
important resources of any kind of organization. And a well-organize management provides
the organization to reach its ultimate goal. Management means planning, organizing, staffing,
directing and controlling of all financial and non financial resources of an organization.
Different aspects of management practice in Janata Bank Limited are discussed below.
 Planning
Janata Bank Limited has done its planning within the preview of the corporate plan. The
overall planning approach of Janata Bank Limited is Top-down. Each branch can plan
according to the goal imposed by the corporate level. It doesn’t plan independently. And,
Janata Bank Limited has a planning division. This department is mainly responsible for the
overall planning.
 Organizing
Janata Bank Limited is organized as per the existing business locations. It has 851 branches,
each of which is a separate entity. Each unit is responsible for its own performance and
followed by Managers each. He is directly responsible for performance of their unit. Within
each branch it is organized functionally.
 Staffing
The recruitment of Janata Bank Limited is done in two ways. One as a “probationary officer”
for the management program and it has probation period of one year. Another one is non-
management level as “Trainee Officer” Probationary officer is recruited in officer category
and their career path is headed towards different managerial jobs.
 Directing and controlling
The management approach in Janata Bank Limited is top-down or authoritative. Information
just seeks through lower management layer. Setting Management in all office is done in way
that the superior can monitor the subordinate can all time. Budgeting, rewarding, punishing
etc. are also practiced as control mechanism.
3.14 Product and services:
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There are many state owned and private commercial bank in Bangladesh. Among all JBL is
the second largest state owned commercial bank. JBL provide both corporate and retail
banking services with a strong focus on socio economic development of the country. The
bank typically provides short term working capital loan and limited long term credit
exposure. Moreover, JBL offers micro enterprise and special credit as well as rural banking.
Under corporate banking services, JBL provides trade finance, consumer finance, project
finance, syndicate finance. On the other hand, various deposit scheme and remittance
facilities are delivered through General banking.
 Deposits
1. Current & Call Deposits
2. Savings Bank Deposits
3. Monthly Scheme Deposits
4.Term Deposits
5. Special Notice Deposit
 Loans & Advances

1. Term Loan
2. Small and Medium Enterprise Loan
3.Continuous Loan
4.Rural & Agro Credit
5.Poverty Alleviation Program
6. Micro & Cottage industries loan
7. Specialized Loan Program
8. Import & Export Finance
9. Letter of Credit
10.Letter of Guarantee
11. Other Credit Program
 Services
1.Financial Services (Inland Remittance)
2.Financial Services (Foreign Remittance)
3.Other Financial Services
4.Utility Services
5. ATM Service
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6. Welfare Service
7.Service to the Government
8.Other Service
9. Customer Care
 Web based Spot cash
1. Speedy Remittance Cell
2.Western Union
3.IME
4.Placid N.K. Corporation
5.X-Press Money
6.NBL Quick-Pay
7.Prabhu Group Inc.
8. Trans Fast Remtt
9. Ria Financial service
10. Marchentrade
11. EZ Remtt.
12. CBL Money Transfer
13. Cash X-Press
14. Samba Financial Group
15. MoneyGram
3.15 Bank Operational Area:

Janata Bank Limited has started its operation from November 15, 2007.The management of
the bank lies on a 12-member board of directors. The government appoints the board of
directors and the executive head is managing director and chief executive officer (CEO). He
is assisted by one deputy managing director, six general managers and other higher executive
officers. The general managers are in charge of six administrative divisions of the country
Dhaka, Chittagong, Rajshahi, Khulna, Sylhet' and Barisal. There are 27 divisions of Janata
Bank Limited including 1 training institute at its head office. Other than deposit collection
and development in all fields of economy, the bank provides various welfare programmers
and off-balance sheet activities. Salary disbursement of different government organizations
and food procurement process unit are included in bank's agencies services. Loans and
advances are not only disbursed to business community and industrialists but also disbursed
to almost all professionals. The bank also gives credit facilities to agricultural and other
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priority sectors besides business and industry. Responsibility of disbursing government
contribution of salary to the teachers of schools, colleges, and madrasahs and other
government and non-government educational organizations are within the framework of the
bank services. The bank is jointly involved with certain NGOs for poverty alleviation
programmer. The fields that Janata Bank Limited, through its Industrial Credit Division,
finances are garments (local and export oriented), food processing, production of fodder,
infrastructure development, paper, medical hospitals and pharmaceuticals industry, heavy
industry, information technology and telecommunication, power generation, fertilizer, leather
and cement. The government has set a goal to make the country a middle income one by
reducing the poverty to half and rapid expansion of small and medium enterprises (SMEs)
within 2015. Realizing the fact that there is no alternative of setting up small and medium
industries for employment and poverty alleviation of the people, the government set goal for
labor intensive and employment-oriented economic development under Poverty Reduction
Strategic Paper (PRSP) and Industrial Policy 2005. As a development partner of the
government, Janata Bank Limited is playing a vital role in establishing industries in SMEs in
creating jobs and in enhancing GDP growth. Janata Bank Limited has disbursed taka 5859
million in 4539 projects of small, medium and Cottage Industries. It is playing pioneering
role in financing in SMEs. The financing SME sectors are composite textile, composite
knitting, spinning, weaving and finishing and dying, LPG, artificial flower production, flower
cultivation, export-oriented leather goods, export-oriented jute goods, electronics and
electrical products, computer software and information technology, ceramic, melamine, tiles
and glass mirror, small power plant, plastic and plastic goods, CD, health, education, service
and hotel, aluminum products, processing and marketing of ducks, chickens, goats, sheep and
cows meat, farming of ducks, chicken and fish, hatchery and feed mill, production of food
and food products, printing and packaging, chemical and pharmaceuticals, production,
processing and marketing of milk, handicrafts and cottage industries, production and
processing of tea, producing and marketing of organic and composed' fertilizer and guti urea,
production of insecticide and bio-pesticide. Beside this, the bank also grants SME loans if
any project/business appears to be prospective within the framework of government's
industrial policy. The bank is directly financing in different agricultural sectors including
production of seasonal crops, fish cultivation, farming of chicken and ducks, cattle and
horticulture in 1299 unions through its 555 branches. The credit policy has been reformed to
facilitate loan to all levels of rural people for their easy access to the rural credit. In 2008
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Taka 6550 million was allotted for increasing the credit flow in the rural areas and out of the
allocation Taka 5878 was distributed.
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Chapter – 04
General Banking Activities of Janata Bank Limited
4.1 General Banking:

General banking is all about the combination of different departments and the activities
performing in banking operation. Basically it shows how department helps to collect money
from the one client and lend to the other client and to do so it has distinctive goal as well as
objective. Always they try to fulfill their target what actually given by top management to
accomplish touch overall goal of the bank through their branches. Each and every section of
the branch is interrelated with other one not having to be any wrong. So it’s not headache
only that section which has something wrong, it has to be carried every section. As well, all
sections are ready to help each other to perform their activities. The department tries to
create interest in customers’ mind through why they would come in the bank and what would
be the advantage behind this. People are getting interested to deposits in the bank to match
time value of the money and have security as well as withdraw their money based on
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demands and needs by paying cheques. To be principal instruments interest security and
different services play as vital role to attract the customers. In fact, there is no relation
between banker and customers except transaction related activities. And that’s why banker
always tries to provide best and unique opportunity to the customer through superior services
rather to other banks to hold them. Therefore different activities like cheque, pay order issue,
local, foreign remittance, funds, account opening etc. are carry out by the departments.
4.2 Customer Services:
In the branch different sections are ready to give the services which are the ultimate solution
of the customers. Any information, if customer wants to know, he or she can get it either
phone or coming in the bank. But by phone all information is not provided due to maintain
security. Normally what amount of money in their (customer) account, to open an account
what should be followed, when can be taken cheque book and deposit book, what the
condition of interest rate, how money can be transferred to other bank etc. This type of
services bank provided to the customer. People always want to get the customer service as
early as possible. JBL wants as fast as possible they will offer the services to the customer
rather than other banks holding own position and go forward more by superior services
through smiling face as well as well behaving what they need. Sometime which facilities
(products) have been come in new way for the customers and helpful are informed. To
develop customer service more, sometimes they are asked what their expectation to the bank
about it is. If it is possible manager tries to add with customer service Therefore info provider
has to be always spirited and active to provide just in time. These services and account
opening to provide executive officer basically is active in the REB Branch.
4.3 Services and Product:

At competitive market, to survive strongly is much more challenging and difficult. To hold
own exultancy, JBL beside traditional services has launched new products and services
through customization. Account opening to closing and different services of JBL what they
provide is given below:
4.3.1 Account opening:
To start the transaction permanently in a Janata Bank registration should be maintained which
is account opening. One of our Officer (Executive officer) is always ready to provide this
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type of service by account opening one considered as own and loyal client to the bank.
Therefore it wants to retain this customer for a long time providing superior services. To open
an account some criterion client has to follow which helps to keep information about them to
it. To open account in the Janata Bank they have different account form to registry in
different name. Generally to open any account first of all collecting the form filling account
holder’s name, father’ name, mother’s name, date of birth, citizenship, religion, present and
permanent address and signature. Introducer’s approved should be mandatory and filling
nominee’s information like A/C holder in the form. After this task he or she will be given a
photocopy of voter ID card/valid passport/Nationality Certificate and three copies
photographs (two for A/C holder and another one for nominee). Then officer will check it and
give an A/C no. as well deposit book to deposit money in the A/C no. Then the respective
officer inputs data into Easy Banking Software. Then he prints thanks letter for introducer
and A/C holder and sends these letters in respective address to verifying addresses of
introducer & A/C holder. After verifying A/C holder’s address the officer issue cheque books
to withdraw money.
JBL (Janata Bank Limited) focuses different importance to the different A/C. according to
that the requirement varies.
4.3.1.1 Deposit Products:
Current Deposit Account: Current Deposit account is the most important for the bank. This
A/C is opened by business people who are used to daily transaction for business purposes.
People mostly maintain this A/C to have daily transaction in any time and for security. No
interest is paid in Current Deposit Account due to any time withdraw from the bank and
deposit to the bank. To open this account, there some rules and regulation which is controlled
by Bangladesh Bank (Central Bank) have been maintained by Janata Bank (JBL).
Types of Current Deposit Account:
 Current Deposit Account (Personnel)
 Current Deposit Account (Sole Proprietorship)
 Current Deposit Account (Partnership)
 Current Deposit Account (Limited Liability Company)
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 Current Deposit Account (Association/Trust/Society)
Saving Account: Saving account is quite different from Current A/C. Bank provide interest
5% at present to the client to maintain deposit in. Here, client cannot withdraw his money any
time as his wish. Some restrictions have to follow to withdraw money per week. People are
more interested to open A/C for sending and receiving money from different source abroad
and local as well getting interest and security.
Saving account services provided by JBL:
 Fixed Deposit Receive (FDR)

 Janata Bank Saving Deposit Scheme (JBSDS)
 Medical Deposit Scheme (MDS)
 Education Deposit Scheme (EDS)
 Foreign currency deposit
Account Closing:
For two reasons, one can be closed. One is by banker and other is by the customer.
By banker: If any customer doesn’t maintain any transaction within six years and the A/C
balance becomes lower than the minimum balance, banker has the right to close an A/C.
By customer: If the customer wants to close his A/C, he writes an application to the manager
urging him to close his A/C.
But in practice, normally the customers don’t close A/C willingly. At times, customers don’t
maintain any transaction for long time. Is this situation at first, the A/C becomes dormant and
ultimately it is closed by the bank.
4.3.1.2 Loans & Advances products:
Loans and Advance Facilities Provided by JBL:
 Overdraft
 Account Opening
 Lease Finance
 House Building Loan
 JBL Small Business Loan
 Consumer Durable Loan
 Trade Finance
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 Agriculture Loan
 Credit Card
4.4 Departments:
4.4.1 Remittance:
Remittance of funds is a very crucial service of JBL. It aids to remit fund from one place to
another place on behalf of its customers as well as non- customers of bank. JBL has its
branches in the major cities of the country and therefore, it serves as one of the best mediums
for remittance of funds from one place to another.
The main instruments used by JBL, local Office Branch for remittance of funds.
 Payment Order Issue/Collection

 Demand Draft Issue/Collection
 T.T. Issue/Collection
 IBC/OBC/LBC Collection.
Payment Order Issue/Collection:
The pay order is an instrument issued by bank, instructing itself a certain amount of money
mentioned in the instrument taking amount of money and commission when it is presented in
bank. Only the branch of the bank that has issued it will make the payment of pay order.
Issuing of Pay Order:
The procedures for issuing a Pay Order are as follows:
 Deposit money by the customer along with application form.

 Give necessary entry in the bills payable (Pay Order) register where payee’s name,
date, PO no, etc. is mentioned.
 Prepared the instrument.
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 After scrutinizing and approval of the instrument by the authority, it is delivered to
customer. Signature of customer is taken on the counterpart.
Demand Draft (DD) Issue:
The person intending to remit the money through a Demand Draft (DD) has to deposit the
money to be remitted with the commission which the banker charges for its services. The
amount of commission depends on the amount to be remitted. On issue of the DD, the
remitter does not remain a party to the instrument: i) Drawer branch ii) Drawee branch iii)
Payee. This is treated as the current liability of the bank as the banker on the presentation of
the instrument should pay the money. DD will be paid only by the drawing branch or paying
branch. The banker event on receiving instructions from the remitter cannot stop the payment
of the instrument. Stop payment can be done in the following cases:
Loss of draft before endorsement: In this case, “Draft reported to be lost, payee’s
endorsement requires verification” is marked.Loss of draft after endorsement: In this case, the
branch first satisfies itself about the claimant and the endorsement in his favor.
Charges:
A commission of 0.10% is taken on the draft value & 15% vat on DD commission & Tk.25/=
is taken as postal charge.
Demand Draft (DD) Collection:
To cancel an issued DD, the client has to submit an application. Then DD issuing branch
sends a request letter to drawn branch to caption mark as “DD Cancel/Lost” in respective
register. Issuing branch then sends an Inter Branch Debit Advice (IBDA) to the drawn branch
against previously issued IBCA for reconciles the amount.
T.T. Issue/Collection:
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Though TT stands for Telex Transfer it is used as Telephonic Transfer since Telex has
eliminated. Telephonic transfer (TT) is another widely used mode for remittances of funds. In
case of telephone transfer the message for transfer of funds is communicated through tested
telephonic message. JBL generally recovers from the telephone charges in addition to the
usual service charges.
Issuing of TT:
JBL follows the following procedures:
 The customer deposits money with JBL to be sent.

 The customer obtains a cash memo containing TT serial number.
 TT serial number, notifying part name is mentioned in the telephonic message.
Online Banking Services:
Now JBL started test basis online banking service in eight branches. As a result customer of
one branch will deposit or withdrawal his/her money through any other branches of JBL at
cheapest cost or service charges. Here it is mentioned that online facilities are available for
Current Deposit A/Cs, Savings Deposit A/Cs & Special Notice A/Cs only.
4.4.2 Accounts:
Account Department plays most vital role in Banking. Accounts Department is a department
with which each and every department is related. It records the profit & loss A/C and
statement of assets and liabilities by applying of book-keeping. The functions of it are
theoretical & computerized based. JBL REB Branch records its accounts daily, weekly, and
monthly every record.
Basically Accounts Department is not alone. Accounts department is a mix of as follows:
1.Cash
2.Transfer
3.Clearing
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Cash:
This section of any branch plays very significant role in Accounts Department. Because, it
deals with most liquid assets of the JBL. This section receives cash from depositors and pay
cash against cheque, draft, PO, and pay in slip over the counter. Every bank must have a cash
counter where customer withdrawn and deposit their money. When the valued client’s
deposit their money at the cash counter they must have to full fill the deposit slip his/her own,
then they sing as the depositor option’s then they deposit their money through cash officer at
the cash counter. There are several types of deposit slip as follows:
 Current Deposit A/C Slip,

 Saving’s Deposit A/C Slip
 Pay order Slip
 Demand Draft Slip
 T.T. Slip.
 Online Deposit Slip
After paying this kinds of slip, the valued client waits for the deposit slip book outside of the
cash counter. The Deposit officer the money in their account through computer software,
while the depositors account credited, then he puts a seal in the deposit slip.
Transfer:
Basically transfer is a type of register maintaining matter. In this register officer write down
every day transactions in Debit and Credit side then the officer calculate both the side of the
register if both side shown same amount, it means that the total day’s transaction is
completely okay. Transfer is not a critical sector in banking but it is very important. Transfers
play a vital role in banking sector.
Clearing:
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Clearing is one of the crucial parts of banking. Different cheques of banks come from
different clients to pass through clearing. In this case this cheques are sent to the head branch
to get advice whether it will be passed or not and for that it takes minimum one day to credit
his or her account.
4.4.3 Credit Department:
Credit in charge: responsible of all kinds of analytical and financial analysis of borrower in
every steps of lending that i.e. selection of borrower, proposal preparation, documentation,
disbursement, recovery
Credit officer: proposal preparation, documentation, disbursement, repayment monitoring,
prepare all kinds of monthly, quarterly, half yearly and yearly advance related statement.
Selection of borrower: Borrower is selected on what the credit products they want to take
based on the terms and conditions. Each term if they fulfill in order to requirement then
supervisor from the bank goes to visit to justify. Sometimes the clients come to borrow with
the reference of manager or the head office.
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Chapter-05
Financial Performance of Janata Bank limited
5. Financial Performance
62
The performance of the bank, during the period under review, is more significant
simultaneously in development and achievements of continuous growth rate in all the areas of
banking operations. The Bank has successfully been marching ahead with its prime business
objective by earning a pre-tax profit of Tk.1, 063.30 million registering an annual growth of
64.69% than that of the previous year. It has successfully mobilized Tk.28, 319.21 million
deposits from depositors and has arranged disbursement of Tk.26, 046.34 million as
investment to 14,532 accounts as on 31st December 2017 through its 35 Branches. The total
income and expenditure of the Bank were Tk.3, 433.39 million and Tk.2, 257.63 million
respectively during the period under review. The return on assets (ROA) after tax was 1.65%
well above the industry average. The achievements were possible because of the service
excellence of management term with support from a very resourceful and skilled workforce
regarding efficient and specialized services
5.2 Credit Rating
Bangladesh Bank has declared credit rating of commercial banks mandatory and to be
conducted by recognized rating agencies. The current rating has been done by Emerging
Credit Rating Limited on the basis of audited financial statements of FY 2014-2017 and other
available quantitative and qualititative information up to the date of rating declaration. The
affirmed rating reflects the strengths of the bank which is backed by its support from the
government being a government owned bank, dynamic guidance of the Board of Directors,
experienced management, good liquidity position, good market share, diversified earnings
and country-wide network of branches.
5.3 Nature of Business

The bank provides all kinds of commercial banking services to its customers including
accepting deposits, extending loans & advances, discounting & purchasing bills, remittance,
money transfer, foreign exchange transaction, guarantee, commitments etc. The principal
activities of its subsidiaries Janata Exchange Company Srl. Italy (JEC) and Janata Exchange
Co, Inc. USA is to carry on the remittance of hard-earned foreign currency to Bangladesh and
that of another subsidiary company Janata Capital and Investment Limited, Dhaka is to act as
issue manager, share underwriter and portfolio manager. The bank has opened an NRB
branch at Motijheel, Dhaka to render exclusive service to non-resident Bangladeshis.
5.4 Janata Capital and Investment Limited, Dhaka

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Janata Capital and Investment Limited Dhaka was incorporated on 13April 2010 vide
incorporation certificate no. C-83898/10 issued by the Registrar of Joint Stock Companies
and Firms (RJSC) with 100% ownership of Janata Bank Limited having BDT 5,000 million
authorised capital and its paid-up capital is BDT 4,274 million. The company starts its
operations from 26 September 2010 and its main functions are issue management,
underwriting and portfolio management.
5.5 Financial instruments – presentation and disclosure

In several cases Bangladesh Bank guidelines categories, recognize, measure and present
financial instruments differently from those prescribed in BAS 39. As such full disclosure
and presentation requirements of BFRS 7 and BAS 32 cannot be made in the financial
statements.
5.6 Financial guarantees

BFRS: As per BAS 39, financial guarantees are contracts that require an entity to make
specified payments to reimburse the holder for a loss it incurs because a specified debtor fails
to make payment when due in accordance with the terms of a debt instrument. Financial
guarantee liabilities are recognized initially at their fair value, and the initial fair value is
amortized over the life of the financial guarantee. The financial guarantee liability is
subsequently carried at the higher of this amortized amount and the present value of any
expected payment when a payment under the guarantee has become probable. Financial
guarantees are included within other liabilities.
Bangladesh Bank: As per BRPD 14, financial guarantees such as letter of credit, letter of
guarantee will be treated as off-balance sheet items. No liability is recognized for the
guarantee except the cash margin. 1% provision is maintained on such off balance sheet items
as per guidelines of Bangladesh Bank.
5.7 Cash flow statement

BFRS: The Cash flow statement can be prepared using either the direct method or the
indirect method. The presentation is selected to present these cash flows in a manner that is
most appropriate for the business or industry. The method selected is applied consistently.
Bangladesh Bank: As per BRPD 14, cash flow statement has been guided by the Bangladesh
Bank which is the mixture of direct and indirect method.
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5.8 REPO transactions
BFRSs: When an entity sells a financial asset and simultaneously enters into an agreement to
repurchase the same (or a similar asset) at a fixed price on a future date (REPO or stock
lending), the arrangement is accounted for as a collateralized borrowing and the underlying
asset continues to be recognized in the entity’s financial statements. This transaction will be
treated as borrowing and the difference between selling price and repurchase price will be
treated as interest expense.
Bangladesh Bank: As per BB circulars/guidelines, when a bank sells a financial asset and
simultaneously enters into an agreement to repurchase the same (or a similar asset) at a fixed
price on a future date (REPO or stock lending), the arrangement is accounted for as a normal
sale transaction and the financial assets should be derecognized in the seller’s book and
recognized in the buyer’s book.
5.9 Financial Highlights
Figure in million (unless stated otherwise)

SL Particular 2017 2016 2015 2014 2013
1 Authorized capital 30,000.00 30,000.00 30,000.00 30,000.00 20,000.00
2 Paid up capital 19,140.00 19,140.00 19,140.00 19,140.00 19,140.00
3 Total capital (Tier- 44,596.31 43,189.82 37,128.33 36,468.38 34,301.04
I+Tier-II)
4 Required capital 44,341.90 40,408.89 36,562.52 35,420.25 33,392.33
5 Surplus/(shortage) of 254.41 2,780.93 565.82 1,048.13 908.71
capital
6 Capital to Risk 10.06% 10.69% 10.16% 10.30% 10.27%
Weighted Asset
Ratio (CRAR)
7 Total assets 805,988.41 778,603.91 683,157.58 628,415.27 586,082.99
8 Total deposits 649,440.78 641,819.15 568,911.14 516,010.74 478,535.57
9 Total loans and 459,580.05 403,037.41 349,861.30 319,773.25 285,747.65
advances
10 Total contingent 120,881.92 105,174.55 121,570.94 72,495.16 99,726.43
liabilities and
commitments
11 Credit deposit ratio 70.77% 62.80% 61.50% 61.97% 59.71%
12 Total classified 75,995.50 59,359.80 43,181.70 37,375.67 31,766.86
loans
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13 Percentage of 16.54% 14.73% 12.34% 11.69% 11.12%
classified loans
against total loans
14 Import 143,582.20 126,650.00 147,181.80 144,556.80 176,671.00
15 Export 139,920.90 154,454.20 145,373.60 154,079.70 153,252.00
16 Foreign remittance 72,022.00 90,081.80 106,336.30 106,677.10 103,982.00
17 Income from 14,414.82 16,597.90 18,260.44 16,742.67 13,736.50
investment
18 Operating profit 11,369.48 10,038.29 10,720.50 10,683.34 12,127.10
19 Profit after tax and 2,686.50 2,605.48 4,807.88 3,813.15 9,551.39
provision
20 Provision kept 29,614.04 24,869.90 21,661.71 25,454.54 23,418.22
against loans and
advances (G+S)
including OBS
exposures
21 Provision kept 23,910.51 19,914.24 17,670.80 21,688.26 19,345.33
against classified
loans and advances
22 Provision 59.39 251.56 83.77 418.95 330.00
surplus/(deficit)
against loans and
advances
23 Cost of fund 7.28% 8.05% 7.94% 8.82% 9.23%
24 Cost of deposit (%) 4.47% 5.49% 6.76% 7.34% 7.75%
25 Average return on 8.04% 8.54% 9.35% 11.44% 12.39%
loans and advances
26 Interest spread 3.58% 3.05% 2.59% 4.10% 4.64%
27 Net spread 1.48% 1.77% 2.06% 2.45%
28 Earning assets 610,004.45 605,444.04 548,634.47 496,866.59 461,290.06
29 Non earning assets 195,983.96 173,159.87 134,523.10 131,548.69 124,792.92
30 Return on 6.90% 7.19% 8.61% 8.47% 9.39%
investment (ROI)
31 Return on assets 0.33% 0.33% 0.70% 0.61% 1.42%
(ROA) after tax
32 Return on equity 5.23% 5.22% 11.44% 9.66% 30.09%
(ROE)
33 Earning per share 14.04 13.61 25.12 19.92 86.31
(EPS)
34 Net operating 59.40 52.45 56.01 55.82 63.36
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income per share
35 Net assets value per 268.36 260.66 219.63 206.14 193.92
share (NAVPS)
36 Net operating cash (171.58) 103.13 165.93 89.18 396.80
flow per share
(NOCFPS)
5.10 Independent Auditors' Report to the Shareholders of Janata Bank

Limited
We have audited the accompanying consolidated financial statements of Janata Bank Limited
and its subsidiaries (the “Group") as well as the separate financial statements of Janata Bank
Limited (the “Bank”), which comprise the consolidated balance sheet and the separate
balance sheet as at 31 December 2017, and the consolidated and separate profit and loss
accounts, consolidated and separate statements of changes in equity and consolidated and
separate cash flow statement for the year then ended, and a summary of significant
accounting policies and other explanatory information.
5.11 Management’s Responsibility for the Financial Statements and

Internal Controls
Management is responsible for the preparation and fair presentation of consolidated financial
statements of the Group and also separate financial statements of the Bank that give a true
and fair view in accordance with Bangladesh Financial Reporting Standards as explained in
note 2.01 and for such internal control as management determines is necessary to enable the
preparation of consolidated financial statements of the Group and also the separate financial
statements of the Bank that are free from material misstatement, whether due to fraud or
error. The Bank Companies Act 1991 as amended in 2013 and the Bangladesh Bank
regulations require the management to ensure effective internal audit, internal control and
risk management functions of the Bank. The management is also required to make a self-
assessment on the effectiveness of anti-fraud internal controls and report to Bangladesh Bank
on instances of fraud and forgeries.
5.12 Opinion
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In our opinion, the consolidated financial statements of the Group and also the separate
financial statements of the Bank give a true and fair view of the consolidated financial
position of the Group and the separate financial position of the Bank as at 31 December 2017
and of its consolidated and separate financial performance and its consolidated and separate
cash flows for the year then ended in accordance with Bangladesh Financial Reporting
Standards as explained in note 2.01.
Chapter – 06
Task Completed During Internship Program
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Knowledge Gained During BBA Program to Accomplish Each Task
6. Work-Related:
Throughout my internship period, I have been placed in the General Banking Department.
General Banking department performs the majority functions of a bank. It is the core
department. In fact, bank operates with the people’s money. And this process starts with the
General Banking department.
6.1 Personal observations:
In this part I have tried to present my personal observations from general banking department
of this branch. I had an opportunity to be acquainted with the practical banking prevailing in
the Sheikghat Branch, JANATA Bank Limited. The knowledge, which has been acquired in
my Internship Period, I have tried my best to show in this report.
Due to time and resource constraint I couldn't do practical workout in all departments. In that
case I tried to collect data/information from the following sources:
 Practical desk work,
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 Face to face conversation with the officer,
 Direct observations,
 Face to face conversation with the client,
 Consultation with the Manager,
 Browsing the website of JBL.
6.2 Work related activities:
As I have worked in general banking activities department so I have gained some knowledge
about an organization like JANATA bank ltd. though I have got short period of time to gain
knowledge about their organization system and working process in detailed .Hence by
knowing their information regarding banking system I have discussed the departments I
worked out.
6.3 Opening accounts for Clients:
When I was in the account opening section there was a task for me to help the customer to fill
up their accounting opening form. On that time I need to follow some necessary steps those
are.
 Firstly I used to give the accounting opening form to the clients and they were asked
to provide their required documents, photos.
 Sometimes I needed to fill up the form for the customer.
 The documents they are supposed to provide are; TIN no, national ID card and
passports photocopy, birth registration certificate, nominee name, address and proper
signature.
 Opening a new account an introducer is needed which is important thing. I had to
check whether the introducer is valid or not.
 I used to provide seal after checking all of this.
 Customer need to sign in front of the manager.
 Form verified by the officer I used to verify it through software.
 After all formalities customer need to deposit a minimum amount of taka.
6.4 Cheque book issue
I used to issue check book for the clients of JBL. For that there are some process which need
to followed sequentially
 First they need to fill up requisition slip.

 Then from requisition slip I used to write or seal the account no. in the cheque books
every page.
 Then the officer signs them for verifying.
 After that I used to give entry of cheque book in the register copy and on that copy
customers used to sign them.
 Then these needed to give an entry with a software.
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6.5 Checking Accounts voucher Register
Every day I needed to check the debit and credit voucher. There were three things; savings,
cash amount and transfer. First I used to collect debit and credit vouchers and organized them
by their serial number. Then I used to check their amount and total numbers of vouchers are
available there or not.
6.6 Writing deposit Books

I have worked in deposit book section. I helped the new clients to write deposit book. I
informed them where and how to deposit money. For customers need I have also stayed with
them so that they can easily deposit their money.
6.7 Duties Performed in Foreign Remittance

I have worked there for some days. Here my supervisor used to give me debit and credit
voucher of that department then I organize the debit and credit voucher of saving and current
account. Then I needed to match whether the amount of debit and credit voucher match with
their actual amount or not.
6.8 Checking Account Statement

In the bank some clients come and ask for their account statement and I need to give them
proper information by checking their account with the software. For bank account statement
bank do not apply any charge.
6.9 Entry of data with banking software
After clients submitted the account form I used to check if all the required data are there or
not. Then I need to entry those data in computer through banking software which they called
e-banking. There were two pages on that software which I used to fill up. If needed I could
edit their information as well. After finishing the data entry it will give an id no. which I used
to write on the top of the form.
6.10 Other Activities
6.10.1 Arranging file with serial no

There are a lot of new and old files in the bank. I used to arrange fixed deposit file. Based on
the serial no first I arranged them separately. Then I used to give new serial number on this
file so that officers can easily find their files whenever they search for it.
6.10.2 Writing applications
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Sometimes I used to write applications for the customers who wanted to write to the bank for
opening account without any interest and also for update their account.
5.10.3 Signature verification card

In the bank customers need to sign on the signature card. First I used to give them the card
where they needed to write their name, account no, account opening data and their sign. Then
after they filled the card I had to collect it and then the bank manager verifies it. Then I used
to scan the signature card and give an entry to the computer. After the scanning is done
signature cards were placed on the signature card album.
6.10.4 Printing and Scanning the Documents

There are different documents of the customers in the bank like national ID card, passport
and signature card which I used to scan first then print.
5.10.5 Function of the departments:
6.10.5.1 General banking:

It is most important side of the bank. Bank is nothing but a middleman between lenders
(surplus unit) and borrowers (deficit unit). To provide loan, a bank needs a huge amount of
money from the depositors. General banking is the side where banks offer different
alternatives to the clients to deposit and remit their money. To encourage the clients, bank
offers different options in front of their clients. Most of these options are very much similar
between the banks, but the customer services and facilities may not be the same.
General Banking of JBL is divided into 4 divisions:
 Account opening
 Remittance
 Clearing
 Cash.
6.10.5.2 Account opening section:

The relationship between the banker and the customer begins with the opening of an account
by the customer. Initially all the accounts are opened with a deposit money by the customer
and hence these accounts are called deposit account. Usually a person needs to open an
account to take services form it. Without opening an account, one can get only a few services
from the bank. So the banking begins actually by opening an account with a bank. Generally,
there are four types of accounts in our country’s banking system:
 Current account or Demand Deposit (CD Account),

 Savings Deposit (SB Account),
 Fixed or Time Deposit (FDR),
 JBDS (JANATA Bank Deposit Scheme),
 MDS (Medical Deposit Scheme),
 EDS (Education Deposit Scheme) & SPS.
6.10.5.3 Procedure of Account Opening:
Following are the customer must complete the formalities,
1. Application on the prescribed form,

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2. Furnishing photographs (2 copies),
3. Introduction by an account holder,
4. Recording of specimen signature in the specimen card,
5. Mention nominee on the prescribed form,
6. Furnishing nominee’s photograph (one copy),
7. National ID card or Passport (Photo copy).
6.10.5.4 Remittance:
Remittance of funds is ancillary services of JBL. It aids to remit fund from one place to
another place on behalf of its customers as well as non- customers of Bank. JBL has its
branches in the major cities of the country and therefore, it serves as one of the best mediums
for remittance of funds from one place to another. The main instruments used by JBL:-
 Payment Order Issue/Collection,

 Demand Draft Issue/Collection,
 T.T. Issue/Collection.
6.10.5.5 Clearing Section:
Clearing house is an assembly of the locally operating scheduled banks for exchange of
cheques, drafts, pay orders and other demand instruments drawn on each other and received
from their respective customers for collection. The house meets at the appointed hour on all
working days under the supervision of two central bank officers or its agent as the case may
be, and works within the regulations framed therefore on the basis of prevailing banking
practices. In Bangladesh, clearing house sites at Bangladesh bank where there is no office of
the Bangladesh bank, Sonali Bank acts as agent of Bangladesh bank.
There are mainly two types of clearing systems in Bangladesh, such as:
 Internal clearing or inter branch clearing or inward clearing,

 External clearing or inter banks clearing or outward clearing.
6.10.5.6 Cash Section:
The cash section of any branch plays very significant role in Banking Section. Because, it
deals with most liquid assets. The JBL, Uttar Branch has an equipped cash section. This
section receives cash from depositors and pay cash against cheque, draft, PO, and pay in slip
over the counter. Every Bank must have a cash counter where customer withdrawn and
deposit their money. When the valued client’s deposit their money at the cash counter they
must have to full fill the deposit slip his/her own, then they sing as the depositor option’s then
they deposit their money through cash officer at the cash counter.
There are several types of deposit slip as follows:
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 Current Deposit A/C Slip,
 Saving’s Deposit A/C Slip,
 Fixed or Time Deposit A/C Slip.
Other Types of Deposit A/C Slip,
 Pay order Slip,

 Demand Draft Slip,
 T.T. Slip.
6.10.5.7 Receiving Cash
Any people who want to have deposit money will fill up the deposit slip and give the form
along with the money to the cash officer over the counter. The cash officer counts the cash
and compares with the figure written in the deposit slip. Then he put his signature on the slip
along with the ‘cash received’ seal and records in the cash receive register book against A/C
number.
At the end of the procedure, the cash officer passes the deposit slip to the counter section for
posting purpose and delivers duplicate slip to the clients.
6.10.5.8 Disbursing Cash
The client who wants to receive money against cheque comes to the payment counter and
presents his cheque to the officer. He verifies the following information:
 Date of the cheque ,

 Signature of the A/C holder,
 Material alteration,
 Whether the cheque is crossed or not,
 Whether the cheque is endorsed or not,
 Whether the amount in figure and in word correspondent or not,
 Then he checks the cheque from computer for further verification.
Here the following information is checked:
 Whether there is sufficient balance or not,

 Whether there is stop payment instruction or not,
 Whether there is any legal obstruction or not.
After checking everything, if all are in order the cash officer gives amount to the holder and
records in the paid register.
6.10.5.9 Problems that I identified in the workplace:
 The first problem of this bank is employees are not punctual.
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 They have no uniform. For that reason some customer find it, difficult to identify the
bank employee.
 Some superior officers of this bank are not available sometime.
 Lack of motivation among mid and lower level officers.
 Some employees are less trained to handle technologies. Such as – computer, Internet
etc.
 Modern technology is hardly used to maintain documentations yet they are using
registered based document.
 Where computer leads every sphere of lives including foreign exchange dept,
JANATA Bank does not have experts in computer.
 Most of the time they try to provide quality services to the known person, it may loses
general customer.
6.11 Application of knowledge gained during BBA program to accomplish

each task
Business Communication: Business Communication study helps me to learn how to
approach with the bank customer. It helps me to understand the corporate culture in the
modern private bank.
Introduction to Business: Most of the task that I learned from introduction to Business
study is now seen these practically. In this study book I only learn how to operate a
partnership business, which terms is need for a company or a partnership business? But
during my internship program I practically learn each and every of the task that I learn before
in my text book. Without those there have a lot of term like- Responsibility to Employees,
Customer Service Standard, Money and Exchange System etc.
Principle of Management: Management study enhances my understanding of the organ
gram policy of the bank. It also helps me to manage my times on behalf of each and every
task that I did during my internship period. Bank is not only for banking or transferring
money with each other, it is also an institution where we can learn so many things that we
must need to cooperate with corporate culture and our practical life. In the task Management
Study we learn how we can plan anything and how to manage it or control it, But during my
internship period I can see all the things in practically.
Principle of Finance: It was hard to understand the banking term for me, but my basic
knowledge about the terms which I learnt from the study book Principles of Finance that
helped me to clear the concept in practical field.
Principles of Marketing: Modern banking is now called relationship building. Bank
management now more emphasize on building relationship with their valued client.
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Marketing is this area helps me to understand how to make a good customer using marketing
tools. Merchant Banking is one type of marketing to grow up their clients, where they use
marketing terms to capture/reach new customers.
Principle of Accounting: Accounting terms helps me to understand the balance sheet
and income statement of the bank, Analyzing financial statement.
Human Resource Management: HRM knowledge makes me clear view how modern
banks recruit their human resource. The administration knowledge that evaluate their
candidates by traits based measures, behaviour based and outcomes or result based
measurement which I learnt from HRM, is now see if practically. ‘Training make a man
perfect by creating more flexible’, now feel it practically.
Banking: Banking study helps me to understand easily the banking terms & conditions
Modern banking system, Types of deposit account, Opening & Operation of bank accounts,
Document for opening and operations of bank accounts, about cheque book, Banker-
Customer Relationship.
Introduction to Computer & Management information and Control
System: Introduction to computer and MICS study helps me to understand IT sector,
without this banking is lame. Organization and IT both are interred related. During my
internship I can realize how Customer Relationship Management is effectively doing their
activities with their valued client’s, Computer Networks, Electronic Mail etc.
Audit and Taxation: Customers pay their income tax and others, which is only the
bookish knowledge for me before this internship program. This knowledge I gained from the
study book audit and Taxation, but now it is a practical knowledge for me.
Economics: From the Economics study I know about GNP, GDP, Gross Income, Money
Laundering and Export- Import that help me to understand practically how GNP and GDP
help our Economy.
Organizational Behaviour: Writer Oscar Wilde say’s that, ‘I think that God in creating
Man somewhat overestimate his ability’. It is the place where a person can prove his or her
ability by performing in an organization. The organizational behaviour and culture are
differing from social behaviour and cultures are easily identifiable.
Employee satisfaction on their job, evaluation of performance, linking an individual’s
personality and Values to the work place , Group Decision Making, Organizational
Communication, Work Stress and its Management, Maslow’s Hierarchy of need that contains
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in five factors is: Physiological need, Safety Need, Social Need, Esteem Need and Self-
actualization.
Chapter-7
Findings, recommendations & Conclusion
62
7. Findings:
JBL is one of the potential banks in the banking sector. The Sheikghat branch of JBL is the of
Sylhet Division. It was a wonderful experience working at Janata Bank Limited. The
employees of the bank were very helpful and nice to me. In spite it was not an easy job to
find so many things during the very short period of practical orientation program. Now, I
would like to present my observations and give, my opinion to improve the banking service
and make their customer more satisfied.
1. Lack of dynamic and prompt customer service:
Since a number of new banks are coming to existence with their extended customer
service pattern in a completely competitive manner. Customer services must be made
dynamic and prompt. Now a day, people have very little time to waste but want
fastest and unique services in short time. Moreover they seek the bank which will
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provide more facilities and attractive offer compare to other bank. Therefore
southeast bank should think sincerely about the renovation of their customer service
and facilities which will be more attractive and innovative rather than traditional one.
2. Lack of Proper Division of Labor and man power:
There is lack of division of labor in the branch. Therefore everybody has to handle
every type of banking services. Moreover if one personnel is absence in a department
then extra burden will fall to another. This decreases the level of performance of the
personnel, though it reduces monotonousness. But lack of division of labor hampers
the discipline of working environment. So customers have to wait for some time for
the desired service, which is contrary to the Premium Banking objective.
3. Lack of Proper compilations &Maintenance of Files:
Janata Bank Ltd, Sheikghat Branch gives personalized services. All the officers have
to give concentration to the customers, while doing this they cannot properly
completed and maintain the customer files. In many cases, most of the files and
papers are kept here and there by the officers during the busy hour.
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4. Shortage of availability of Machineries:
Sheikghat Branch is supposed to be very well equipped by advance and available

machineries. But there are shortages of photocopy and printing machine therefore
most of the time employees activities are hampered for maintaining serial as well as
it create gathering on their short space. This loses its glamour. Moreover as because
of lacking of maintenance and over used when one machine of any department stops
working then the load shift to another department badly.
5. Employee Dissatisfaction:
Because of late promotion and longer probationary period there is dissatisfaction

among the employees. More over some sort of internal politics also another reason
behind proper recognition and promotion of employees. In addition most of the time
over duties and huge working pressure makes their life monotonous and hamper their
family life.
6. Lack of effective advertising and promotion:
Advertising and promotion is one of the weak points of Janata Bank Limited. Janata
Bank Limited does not have any effective promotional activities through
advertisement, but other banks have better promotional strategy.
7. Lack of Computer Knowledge:
All the organizations including banks are now mostly depends on computer but
employees do not have much knowledge on computer.
8. No desk and specific task for internee:
Janata bank doesn’t arrange any desk and fixed any task for their internee. Therefore
they don’t get any chance to learn banking activities by doing practical task. It is not
possible for any fresh graduate to learn banking activities by getting few lecture from
specific personnel rather if they involve them to some specific activities it would be
easy for them to learn more and fell confident to perform any activities properly.
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7.1 Recommendations:
1. Renovation of customer service:
Janata bank should make its service prompt so that people need not give more time in the
banking activities and fell easy to perform all respective activities. Moreover they have to
come up with new facilities and offer which will attract more client and help to ensure
their premium as well as loyal customer forever. Therefore they have to ensure-
 The working process faster with better computers and operating systems.
 Trained, experienced, smart, knowledgeable as well as intellectual personnel to
provide fastest and the best services.
 Individual attention can be given to customers in order to better understand the
customer’s needs and better satisfy them (Cheques, deposit slips are not written
properly by the customers so the employees have to do that).
 More ATM booth in merchant location.
 More Gifts, Discounts as well as differentiated interest rates on several loan and
deposit schemes for the Premium Customers.
 Car parking facility.
2. Ensure Proper Division of Labor and man power:
The human resource departments of Janata bank have to ensure proper division of labor in
desk for handling the rash of customer in an efficient way. Therefore based on importance
and work load they have to ensure proper division of labor. Moreover by increasing the
numbers of personnel try to maintain the premium banking objective. Mainly the number
of human resources is needed in Front Desk and in clearing section which really
insufficient for giving services to huge number of customers.
3. Ensure Proper compilations &Maintenance of Files:
Ensuring proper customer service is a continuous process in banking business. Which is
vital for it success. The service starts from the first day of customer interaction with
banker. To know customer, maintain interaction, conducting banking activities for the
security purposes the file maintenance of individual client is most important. If one single
paper is missing then it can create a big problem as well as hazard to both banker and
62
their customer. Therefore both branch management and all personnel should more
conscious about the proper compilations as well as decoration for keeping important files.
4. Ensure availability of Machineries:
Every department should ensure the availability and proper maintenance of necessary
machines like photocopy and printing machines.
5. Ensure employee satisfaction:
Management of the bank has to provide time to time recognition of their employee.
Moreover short probationary period and on time promotion motivated the employee to
perform well in their day to day activities. But the most important thing is the overall
motivational activities should be proceeding under fair judgment based on performance
rather internal politics. In addition through assurance of proper division of labor,
incentive for over duty and mandatory leave help to overcome huge working load and
enjoy a sound as well as healthy life. Besides good relationship amongst employee and
sound working environment also help the employee to be satisfied with their job.
6. Ensure proper promotional activities:
They must prepare an organized set of plan regarding the advertising and promotional
activities which should include billboards, internet advertising and sponsorship. The sales
team and officers should provide periodic training on interacting and dealing with
different classes of potential and existing customers.
7. Ensure effective computer literacy:
As the bank is now mostly depends on computer therefore to increase the computer skills
of employees, the bank should provide training. Though they have knowledge about
computer but it is not enough. So bank should provide training to their employees to
make them efficient in computer.
8. Ensure of proper Decoration and expanded office area :
Sheikght branch authorization should have to be more conscious and innovative in their
interior decoration to attract client from all ages. As Sylhet area is the business area so
the rush of client is the common scenario of this branch so the space should be extended
for conducting and performing sound banking activities, service as well.
62
9. Ensure internship desk and specific task:
This branch is renowned for the internship. So bank should provide the internship desk
and some specific task for gathering some real life experience which they can utilize in
their future job. Moreover small amount of remuneration should provide to internee for
realize their importance as well as motivate to perform the task properly.
During the three months of internship program at Janata Bank Sheikghat Branch almost
all.
62
7.2 Conclusion:
There are a number of nationalized and foreign banks operating their activities in Bangladesh.
Among them Janata Bank Limited is one of the leading commercial bank. Janata Bank Ltd
has introduced a new dimension in the field of innovative and benevolent banking in our
country. The bank has successfully made a positive contribution to the economy of
Bangladesh. Its profit is gradually increasing. It plays a great role in collecting scattered
Deposit, Loan settlement and International Trade etc.
The Bank ensures quality services to the customers. For better growth and healthy economic
position, it should introduce new and lucrative long-term credit schemes especially for new
investors and schemes for poverty alleviation like micro credit.
I hope Janata Bank Ltd will do more work for socio-economic development besides their
banking business. To keep pace with ever-changing uncertain domestic business environment
and face the challenges of revised global economic scenario, the bank should be more pro-
active and responsive to introduce new marketing strategy to hold the strong position in home
and abroad.
For the future planning and the successful operation in its prime goal in this current
competitive environment I hope this report can provide a good guideline. I wish continuous
success and healthy business portfolio of Janata Bank Limited.
62
References:
Book References:
 Foreign Remittance Manual, Janata bank Limited.
 Kotler, Philip, “Principles of marketing” 9th edition

 Dr. R.M Debnath “Business of Bankng”. New Edition
 Dr. R.M Debnath “Banks and Legal Environment”
 Madura, Jeff International Financial Management 9th Edition
 Bank Paricrama – A journal of Banking & Finance March 2010
Reports:
 Annual Reports of Janata Bank Limited (2012)

 Annual Reports of Bangladesh Bank (2017)
 Previous internship reports.
Web References:
 www.janatabank-bd.com
 www.bangladeshbank.org.
 www.bangladeshpedia.search.com
 JBL Touch
 Www. Google.com
 Own Effort
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Abbreviation
A/C : Account
B/E : bill of exchange
B/L : Bill of Lading
BTB : Back to Back
CC : Cash Credit
CD : Current Deposit
CCI & E : Chief Controller of Import & Export
CIF : Cost Insurance & Freight
CIP : Carriage & Insurance Paid
DD : Demand Draft
EXP : Export Form
ERC : Export Registration Certificate
EPB : Export Promotion Bureau
ETDA : Exchange Transaction Debit Advice
ETCA : Exchange Transaction Credit Advice
EPS : Earning Per Share
EPB : Export Promotion Bureau
FDR : Fixed Deposit Receipt
FDBC : Foreign Document Bill Collection
FDBP : Foreign Document Bill Purchase
FER : Foreign Remittance Regulation
FTT : Foreign Telegraphic Transfer
ID : International Division
ITC : International Trade Control
IRC : Import Registration Certificate
L/C : Letter of Credit
LCAF : Letter of Credit Authorization Form.
LIM : Loan against Imported Merchandise
PC : Packing Credit
JBL : Janata Bank Limited
PAD : Payment against Documents
62
PI : Pro -forma Invoice
ROA : Return on Asset
SWIFT : Society for Worldwide Inter Bank Financial
Telecommunication
TIN : Tax Identity Number
TT : Telegraphic Transfer
TR : Trust Receipt
UCPDC : Uniform Customs & Practice for Documentary Credit
VAT : Value Added Tax
62

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Chapter - 01

1.2.1. Major Objectives

 To acquire knowledge about relationship between theoretical knowledge and practical

1.3. Origin of the report:

1.4. Scope of the report:

1.5.1 Source of Data:

Figure: Sources of data

1.5.1.1 Primary Sources:

15.1.2. Secondary Sources:

Sources Validity Reliability Practicality

Internet High High High

program. The limitations were noted to this page:

 Bankers don’t want to disclose all the information I need.

 Non-availability of some preceding and latest data.

2. Definition of Bank and Banking:

2.1 Definition of Banker:

2.2 Overview of Banking Sector in Bangladesh:

2.2.2 Banking sector in Bangladesh:

2.3 History of Scheduled/Commercial Bank:

2.3.1 State-Owned Commercial Bank:

2.3.2 Specialized Bank/Development Financial Institutions (DFIs):

2.3.3 Private Commercial Bank:

2.3.4 Foreign Commercial Banks (FCBs):

2.3.5 Scheduled Bank According to the Law:

3. An overview of Janata Bank Limited (JBL):

3.1. Brief Overview of the Bank:

 Formation of Janata Bank: Immediately after the independence of Bangladesh in

3.2 Janata Bank Limited at a Glance:

3.3 Domestic Network:

3.4 Head Office Departments of Janata Bank Limited:

3.5 Composition of Risk Management Committee

Serial Name Designation Status with Committee

3.6 Objective of Janata Bank Limited:

3.7 Mission of Janata Bank Limited:

3.8 Vision of Janata Bank Limited:

3.10 Core Strengths of Janata Bank Limited:

 Quick Decision Making

 Efficient team performance

3.11 Foreign Corresponding:

3.12. Business Philosophy of Janata Bank Limited:

3.13. Management of Janata Bank Limited:

3.14 Product and services:

 Loans & Advances

3.15 Bank Operational Area:

4.1 General Banking:

4.2 Customer Services:

4.3 Services and Product:

4.3.1 Account opening:

4.3.1.1 Deposit Products:

Saving account services provided by JBL:

 Fixed Deposit Receive (FDR)

 Payment Order Issue/Collection

Payment Order Issue/Collection:

Issuing of Pay Order:

The procedures for issuing a Pay Order are as follows:

 Deposit money by the customer along with application form.

 Prepared the instrument.

Demand Draft (DD) Issue:

Demand Draft (DD) Collection:

JBL follows the following procedures:

 The customer deposits money with JBL to be sent.

 TT serial number, notifying part name is mentioned in the telephonic message.

Online Banking Services: