UN50J5500AFXZA Fast Track Troubleshooting Manual Rev 6/18/15 ka

Part# Description Ver.

BN44-00704E SMPS DI02 II01
BN59-01174D WIFI/BT Module DI02 II01
SMPS
BN59-01223A Remote DI02 II01
Main Board BN94-09063P Main board DI02 -----
BN94-09125G Main board ----- II01
LVDS
BN07-01414B LCD panel DI02 ----
BN95-02026A LCD panel ---- II01
Panel BN96-30065A T-Con II01
Connections
- T-Con DI02 ----
BN96-30334K SPEAKERS ASSY DI02 II01
T-Con BN96-36274C LVDS CABLE DI02 II01
Speaker Speaker
Jog Function BN96-35176A JOG FUNCTION SW DI02 II01
IR Sensor
BN96-35176A IR/PWR LED ASSY DI02 II01

Support Information Service Bulletins/Tips Option Byte Table

ASC Tech Support: (888) 751-4086 6/1/15 ASC20150601001 Sound Bar or A/V receiver
BE Tech Support: (866) 894-0637 connection Factory Reset II01 DI02
Symptoms: No audio from streaming apps Type 50D6AF0VJ 50R6AF1VJ
GSPN: http://gspn3.samsungcsportal.com/ Local Set US US
Fix: Change audio format to PCM
SW Model UJ5500 UJ5500
HOT TIPS
BOM Model 5500 5500
6/1/15 ASC20150601002 Abnormal Netflix Operation
Verify TV has latest Firmware Updates TUNER - -
Freezes/not avail./not working. FIX: Firmware Update,
found on samsung.com., unless related to a May also need to Reinstall Netflix (see bulletin) CH Table SUWON SUWON
service bulletin directed to GSPN. Check TV
TIPS: 4/30/15 2015 Option Bytes Table (download)
is left in auto update mode. Many new TV
model issues are firmware update related.
This will prevent REDO.
ALL Repairs: Prior to service… Check GSPN for latest Bulletins and to confirm part numbers.
- Download latest firmware onto a USB Stick from Samsung.com. Download from GSPN for Bulletin related updates.
 UN50J5500AFXZA Fast Track Troubleshooting Manual Rev 6/18/15 ka

CNM803
CNL802
CNM803 SMPS to Main
CNL802 (to BLU)
2 UD 1 A13V 15 IF2 16 IF1
4 PWM_BLU 3 A13V 13 NC 14 NC
6 PS_ON 5 A13V 11 1 - 12 NC
8 GND 7 A13V 9 NC 10 1+
10 GND 9 GND 7 2- 8 NC
5 NC 6 2+
3 3- 4 NC
IMPORTANT: Connector
1 NC 2 3+
Pins/info may be different.
Verify specific connectors info on the SMPS in Panel.

Power- Up Sequence / Test (“TV Power On” Problem) Jog Function Test (“TV Power On” Problem)
1. Check Standby: A13V (Always On) to Main Board. Measures 1. In STBY Check LED Ind. for 1.7Vdc and VCC for 3.3Vdc. If missing check the
between 7.5VDC & 12.7VDC (if missing Check AC Line fuse/replace STBY voltage from SMPS to Main Board. If STBY is OK suspect Main Board.
SMPS). 2. Check Jog Shuttle 5 SW Operation (Key 1 & Key 2) for command changes. If
2. Turn TV Power on: PS_ON .2Vdc (when off) to 3.3Vdc (turned on) incorrect suspect a stuck Jog switch which also holds data to Main preventing
if missing replace Main Board. operation.
3. Check SDA, SCL for effective 3.3Vdc (after power on)
3. The A13V is then raised to full voltage level 12.7VDC.
4. Check IR with Standard Remote command changes. (3.3V to 2,5V effective DC)
4. BLU_PWM (PWM_BLU): .9V~3.3Vdc . Backlight On/Off & Backlight
PWM signal Level Control. (.2V eff. dc at min. bright to 3.3V eff. dc Backlight Test: LED Panel Series Connection (“TV Backlight” Problem)
at max. bright) 1. Place TV in “Forced Backlight On Mode”
2. Check Screen for active backlight LEDs.
3. If no backlights, check minus & plus pins on the Panel Connector for drive
Forced Backlight/SMPS-On Mode: (“TV Power On” or
voltages to the Panel.
“No Backlight” Problem)
1. Disconnect Power Cord 4. If no pin voltages replace SMPS.
2. Disconnect wire harness from CNM803 5. The highest pin voltage is BL Drive Supply from SMPS.
3. Re-Connect Power Cord Remove Panel connector and measure again to compare. If voltage is high and
4. SMPS & LED Backlights should immediately turn on. stays the same high reading a string of Panel LEDs are open. Replace the Panel.
If the voltage is low and remains low the SMPS is defective.
 UN50J5500AFXZA Fast Track Troubleshooting Manual Rev 6/18/15 ka

TROUBLESHOOTING VIDEO PROBLEMS :

Main Board TCON Board Panel

Start Up Logo Customer Picture Test 1

MUTE
147
MUTE
Mute 147 Mute Mute 147 Mute
Panel Ribbons
 If NG one side:

Video Operation
Video Operation
T-CON Board Status LEDs.

Both Generated
on Main Board.  All Status LEDs are On
 T-CON DC Supplies are OK  Swap Panel Ribbons
 If OK:  If problem moves to
 If NG:
Check Source &  If one LED Off: other side

Customer Picture Cables
TCON Board (defective)
Replace defective
Test
Test other inputs Ribbon
 If all LEDs off:  If it stays same side
 If NG:
12V fuse on TCON, if open replace TCON
Replace TCON

T-Con Board Test
12Vdc from Main Board/LVDS/SMPS  Still NG

Panel
 BL OK but no or NG
Video

T-CON first

Panel
UN50J5500AFXZA Fast Track Troubleshooting Manual Rev 6/18/15 ka

AUDIO Troubleshooting:
Source TV Main Board Speakers

Audio Test
• No Sound/Distorted

Menu/Audio/Speaker Settings/set to TV Speaker

Customer Menu/Support/activate SOUND TEST

 SOUND TEST Missing/Distorted  SOUND TEST OK

Speakers (compare resistance/quality)
Audio Source & Cables

TV Main Board (compare audio level out to speakers with multi meter)

Other Inputs
Replace defective speakers or Main Board

• No HDMI Audio • Optical Digital Out Errors

Source / Cable & Connectors
Red light from Optical Digital Out

EDID Write (Restores missing HDMI Audio) If missing check Mini Box/Cable. If OK replace TV’s

Update firmware on TV (cover related bulletins) Main Board

If OK, replace Main Board.

EDID Write Factory Mode Factory Mode

1. Remove ALL HDMI connections Factory Remote Other Important Items to select:
Part No. AA81-00243A  Option (must set Option Bytes
2. Factory Mode/Control/EDID
3. Select EDID/OFF to ON (Right Arrow Key) 1. Power TV ON when replacing Main Board)
4. Select EDID WRITE ALL (Mute Key) 2. Select TV Source  Option/ Factory Reset (returns
5. Wait to Success (Right Arrow Key) 3. Info/Factory TV to out of box condition.
6. Confirm EDID WRITE ALL Success (Mute Key) 4. Use MENU for return Does not reset Apps)
Samsung IR Remote  SVC / Test Patterns
(Limited Operation)  SVC/Info/ ER Count (Important
Factory
1. TV Power Standby to check for errors. Note:
Remote
2. Mute/182/Power Resets to 0 with Factory Reset.
UN50J5500AFXZA Fast Track Troubleshooting Manual Rev 6/18/15 ka

Network Troubleshooting

TV Router Internet

TV to Router “Failure” Router to Network “Failure”

Check Network Status

Check Network Status

Wired & Wireless MAC Address in Customer Support

Menu.  Instruct the customer the TV has proper connection to
 No Wired MAC Address: Replace Main Board the router and is likely OK.
 No Wireless MAC Address:

Module cabling & voltages from Main Board.
Check other devices using network are OK. If they test
 If operating voltages are OK but signal is missing OK this does not mean the TV should be working.
Replace WiFi Module (WiFi/Bluetooth Module combo).
 Try another source (Hotspot) to test/show TV

Check proper security passcode
Network operation.

Check Wi-Fi signal strength at TV
(use WiFi Analyzer or similar App)
 Try another source (Hot spot or Test Router)

Check related Bulletins

Check Factory Mode / SVC / Info/ WiFi Error Count
(replace module for high error counts)
UN50J5500AFXZA Fast Track Troubleshooting Manual Rev 6/18/15 ka
Smart Hub Connection Test

TV Router Internet / Samsung Server Samsung Apps

1) Network Test / Gateway Test
5) Samsung Apps Test
 Go to Menu > Support > Self Diagnosis >

2) DNS test
Smart Hub Connection Test: Begin Test

3) ISP Blocking



4) Samsung Server Test
If Smart Hub Test Fails:

Check Network Status (Menu / Network/ Network Status)
 Reset Smart Hub
 “Apps Reset” (Factory Mode / SVC / Reset / Apps Reset /Wait/Done/Soft Power Off)

If Netflix Issue:

Check Certificate & Netflix ESN Status in Factory Mode.

 If Certificate and ESN exists, “CO”, “NfO”, change the DNS to 8.8.8.8
 If Certificate is missing, “C/” replace the TV’s Main board.
 If ESN number is missing: NF/ do not replace the Main Board.
 Reset TV Clock and check for correct Time & Date. Netflix relies on correct settings..
 Reset Smart Hub. / Reset Apps In Factory Mode
 Go to TV Web Browser / Go to speedof.me / testmy.net

Check Speed for at least 5 Mbps (HD streaming) / 25 Mbps (4K Streaming)

Check Latency for less than 50ms
 UN50J5500AFXZA Fast Track Troubleshooting Manual Rev 6/18/15 ka
P 1 2 3 4 5 6 2015 Models with separate WiFi Module / Bluetooth Module
NOTE: Some Models are WiFi Only - No Bluetooth
STBY 0 0 0 0 .8 0
Power ON 0 .04Vdc .04Vdc 5.3 3.3 3.3
Wi-Fi Wi-Fi Vdc Vdc Vdc
Eff. Sig Eff. Sig VCC

Pins 1 2 3 4 5 6 7 8 9 10
Standby 0 3,3 0 0 0V 0 5 3.3 0 3.3
Vdc VDC Vdc
. Wired MAC Address (error - replace Main Board)
Power ON 3.3 3.3 0 0 2V 1V 5 3.3 3.3 3.3
. Wireless MAC Address
Vdc Vdc BT Sig BT Sig. Vdc Vdc Vdc
4V P-P 4V P-P

. Bluetooth Address

- If Bluetooth Address or Wireless MAC Address errors exist

- Check BT & Wi-Fi Connector Voltages. If Voltages are OK and no BT or Wi-Fi Sigs. replace Module.

(SAMPLE)