Learning Paths by Persona

Author: Training and Certification

Last updated: October 17, 2019
Implementer Learning Paths

2 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms
BPC: Business Process Consultants

Implementer Learning Path CIS: Certified Implementation Specialist

ILT: Instructor-led Training

Customer Service Management (CSM)

Select Product Line

CSM
Additional Recommended
DevOps
ServiceNow • Communities Implementation (On Demand)
ServiceNow Platform • CSM with Service Management for BPCs (On Demand)
FSM
Fundamentals Implementation
• CSM with Service Management for Implementers (On Demand)
(3-days ILT) (3-days ILT)
GRC

HRSD

Implementer ITAM

ITBM CSM CSM CIS-CSM CSM Professional

Fundamentals Implementation
ITOM (2-days ILT) (2-days ILT)
ServiceNow ServiceNow
CIS-CSM Voucher Required to achieve ‘Professional’
Implementation Platform
Methodology (SIM) Subscription ITSM • CIS-CSM
Fundamentals Model
Ongoing • Predictive Intelligence
(On Demand) (On Demand) PaaS Delta testing (On Demand)
• Performance Analytics
SecOps Essentials (On Demand)
• Virtual Agent (On Demand)

Micro-Certification (MC)

3 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms
ILT: Instructor-led Training

Implementer Learning Path

DevOps
Select Product Line

CSM

DevOps
ServiceNow
ServiceNow Platform DevOps Additional Recommended Courses
FSM
Fundamentals Implementation Fundamentals and Performance
(3-days ILT) (3-days ILT) • Automated Test Framework (ATF)
Implementation Analytics
GRC (On Demand) Essentials
Fundamentals (On Demand)
Coming Q4 2019 (On Demand) • IntegrationHub Fundamentals (On Demand)
HRSD

Implementer ITAM

ITBM
Flow Designer Suggested Reading DevOps
ServiceNow ServiceNow ITOM Fundamentals • The Phoenix Project: A Novel about IT, Assessment Simulator
Implementation Platform (On Demand) DevOps, and Helping Your Business Win to achieve
Methodology (SIM) Subscription ITSM by Gene Kim Early Adopter
Fundamentals Model Recognition
• The DevOps Handbook: How to Create Coming Q4 2019
(On Demand) (On Demand) PaaS World-Class Agility, Reliability, and
Security in Technology by Gene Kim
SecOps

Micro-Certification (MC)

4 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms
CIS: Certified Implementation Specialist

Implementer Learning Path ILT: Instructor-led Training

Field Service Management (FSM)

Select Product Line

CSM

DevOps
ServiceNow
ServiceNow Platform
FSM
Fundamentals Implementation
(3-days ILT) (3-days ILT)
GRC

HRSD

Implementer ITAM

ITBM FSM Mobile FSM CIS-FSM Additional Recommended

Fundamentals Development Implementation • CSM Fundamentals (2-day ILT)
(2-days ILT) Fundamentals (2-days ILT)
ServiceNow ServiceNow ITOM • CSM Implementation (2-day ILT)
(On Demand) CIS-FSM Voucher
Implementation Platform
• Knowledge Management
Methodology (SIM) Subscription ITSM Fundamentals (On Demand)
Fundamentals Model
Ongoing • Performance Analytics
(On Demand) (On Demand) PaaS Delta testing Essentials (On Demand)

SecOps

Micro-Certification (MC)

5 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms
CIS: Certified Implementation Specialist

Implementer Learning Path ILT: Instructor-led Training

Governance, Risk & Compliance (GRC)

Select Product Line

CSM

DevOps
ServiceNow
ServiceNow Platform
FSM GRC Risk & Compliance Audit
Fundamentals Implementation Fundamentals (RC) Implementation Management CIS-RC
(3-days ILT) (3-days ILT) (2-days ILT) (2-days ILT) Implementation
GRC
CIS-RC Voucher (On Demand)
HRSD

Implementer Ongoing
ITAM Delta testing

ITBM

ServiceNow ServiceNow ITOM

Platform Additional Recommended
Implementation
Methodology (SIM) Subscription ITSM • Automated Test Framework (ATF)
Model Fundamentals (On Demand)
Fundamentals
(On Demand) (On Demand) Vendor Risk • Knowledge Management
PaaS Vendor Risk
Mgmt (VRM) CIS-VRM Fundamentals (On Demand)
Management (VRM)
Fundamentals Implementation • Performance Analytics
SecOps
(On Demand) (2-days ILT) Essentials (On Demand)
CIS-VRM Voucher • Service Portal
Fundamentals (2-day ILT)
Ongoing
Micro-Certification (MC) Delta testing

6 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms
CIS: Certified Implementation Specialist

Implementer Learning Path ILT: Instructor-led Training

Human Resources Service Delivery (HRSD)

Select Product Line

CSM
Additional Recommended
DevOps • HR Integrations (On Demand)
ServiceNow • Localization (On Demand)
ServiceNow Platform
FSM • Performance Analytics Fundamentals (2-days ILT)
Fundamentals Implementation
(3-days ILT) (3-days ILT) • Performance Analytics Advanced (2-days ILT)
GRC
• Service Portal Fundamentals (2-days ILT)

HRSD

Implementer ITAM

ITBM HR HR CIS-HR HRSD Professional HRSD Enterprise

Fundamentals Implementation
ITOM (2-days ILT) (2-days ILT) Required to achieve Required to achieve
ServiceNow ServiceNow
Platform CIS-HR Voucher 'Professional' ‘Enterprise’
Implementation
Methodology (SIM) Subscription ITSM • CIS-HR • CIS-HR
Fundamentals Model • Predictive Intelligence • Predictive Intelligence
(On Demand) (On Demand) Ongoing
PaaS (On Demand) (On Demand)
Delta testing
• Virtual Agent • Virtual Agent
SecOps (On Demand) (On Demand)
• Lifecycle Events
(On Demand)
Micro-Certification (MC)

7 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms
CIS: Certified Implementation Specialist

Implementer Learning Path ILT: Instructor-led Training

SCCM: Microsoft System Center Configuration Manager

IT Asset Management (ITAM)

Select Product Line

CSM

DevOps
ServiceNow
ServiceNow Platform
FSM
Fundamentals Implementation
Asset Model
(3-days ILT) (3-days ILT)
GRC Management
(On Demand)
HRSD

Implementer ITAM
Hardware Asset Hardware Asset
ITBM Management (HAM) Management (HAM)
Fundamentals Fundamentals
ServiceNow ServiceNow ITOM (3-days ILT) Simulator
Implementation Platform
Methodology (SIM) Subscription ITSM
Fundamentals Model
(On Demand) (On Demand) PaaS Software Asset Software Asset CIS-SAM Additional Recommended
Management (SAM) Management (SAM) • SAM: Integration with SCCM for
SecOps Fundamentals Implementation Reclamation and Distribution
(3-days ILT) Simulator (On Demand)
CIS-SAM Voucher
Ongoing
Micro-Certification (MC) Delta testing

8 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms
CIS: Certified Implementation Specialist

Implementer Learning Path ILT: Instructor-led Training

PPM: Project Portfolio Management

IT Business Management (ITBM)

Select Product Line

CSM

DevOps Agile Development 2.0 Performance

ServiceNow
and Test Analytics Essentials
ServiceNow Platform
FSM Management 2.0 (On Demand)
Fundamentals Implementation
(On Demand)
(3-days ILT) (3-days ILT)
GRC

HRSD

Implementer ITAM
PPM PPM Performance PPM
ITBM Fundamentals Implementation CIS-PPM
Implementation Analytics Essentials
(2-days ILT) (On Demand) (On Demand) Simulator
ServiceNow ServiceNow ITOM CIS-PPM Voucher
Implementation Platform
Methodology (SIM) Subscription ITSM Ongoing
Fundamentals Model Delta testing
(On Demand) (On Demand) PaaS

SecOps Application Portfolio APM Implementation CIS-APM

Performance
Management (APM) (On Demand)
Analytics Essentials
Fundamentals CIS-APM Voucher
(On Demand)

Micro-Certification (MC) Ongoing

Delta testing
9 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms
CIS: Certified Implementation Specialist

Implementer Learning Path CMDB: Configuration Management Database

ILT: Instructor-led Training

IT Operations Management (ITOM)

Select Product Line Discovery Additional Recommended
CIS-Disco
Fundamentals • ITOM Storage Discovery (On Demand)
CSM (3-days ILT) • CMDB Fundamentals (On Demand)
CIS-Disco Voucher
DevOps Ongoing Delta testing
ServiceNow
ServiceNow Platform
FSM
Fundamentals Implementation
(3-days ILT) (3-days ILT) Event Additional Recommended
GRC CIS-EM
Management (EM) • CMDB Fundamentals (On Demand)
Fundamentals
HRSD (2-days ILT)
CIS-EM Voucher Ongoing Delta testing
Implementer ITAM

ITBM
Service Service Mapping Additional Recommended
CIS-SM
Mapping (SM) (SM) Implementation • ITOM Storage Discovery
ServiceNow ServiceNow ITOM Fundamentals (3-days ILT) (On Demand)
Implementation Platform (3-days ILT) CIS-SM Voucher
Methodology (SIM) Subscription ITSM • CMDB Fundamentals
Ongoing Delta testing
Fundamentals Model (On Demand)
(On Demand) (On Demand) PaaS

SecOps Cloud Management

Additional Recommended
Cloud CIS-CM
Management (CM) (CM) Advanced • CMDB Fundamentals
(3-days ILT) (On Demand)
Fundamentals
(3-days ILT) CIS-CM Voucher • Configuring Cloud Management
Micro-Certification (MC) Ongoing Delta for IP Address Management
testing (On Demand)

10
• Cloud Insights (On Demand) – Q4
© 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms
CIS: Certified Implementation Specialist

Implementer Learning Path ILT: Instructor-led Training

IT Service Management (ITSM)

Select Product Line Additional Recommended
• Automated Test Framework (ATF)
CSM Fundamentals (On Demand)
• Knowledge Management Fundamentals
DevOps (On Demand)
ServiceNow
• Major Incident Management (On Demand)
ServiceNow Platform
FSM • Mobile Development Fundamentals (On Demand)
Fundamentals Implementation
(3-days ILT) (3-days ILT) • Service Portal Fundamentals (2-days ILT)
GRC

HRSD

Implementer ITAM

ITBM ITSM ITSM CIS-ITSM ITSM Professional

Fundamentals Implementation
ITOM (2-days ILT) (3-days ILT) Required to achieve ‘Professional’
ServiceNow ServiceNow
CIS-ITSM Voucher
Implementation Platform • CIS-ITSM
Methodology (SIM) Subscription ITSM
Model • Predictive Intelligence
Fundamentals
(On Demand) Ongoing (On Demand)
(On Demand) PaaS Delta testing
• Performance Analytics Essentials
SecOps (On Demand)
• Virtual Agent
(On Demand)

Micro-Certification (MC)

11 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms
ILT: Instructor-led Training

Implementer Learning Path

Platform as a Service (PaaS) – Custom Application Development
Select Product Line

CSM
Additional Recommended
DevOps • Mobile Development Fundamentals (On Demand)
ServiceNow
• Performance Analytics Essentials (On Demand)
ServiceNow Platform
FSM
Fundamentals Implementation • Service Portal Fundamentals (2-day ILT)
(3-days ILT) (3-days ILT) • Service Portal Advanced (2-day ILT)
GRC

HRSD

Implementer ITAM

ITBM Scripting in Automated Test Application Certified IntegrationHub

ServiceNow Framework (ATF) Development Application Fundamentals
ServiceNow ServiceNow ITOM Fundamentals Fundamentals Fundamentals Developer (On Demand)
Implementation Platform (3-days ILT) (On Demand) (3-days ILT) (CAD)
Methodology (SIM) Subscription ITSM CAD Voucher
Fundamentals Model
(On Demand) (On Demand) PaaS
Ongoing
SecOps
Delta testing

Micro-Certification (MC)

12 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms
CIS: Certified Implementation Specialist

Implementer Learning Path ILT: Instructor-led Training

Security Operations (SecOps)

Select Product Line

CSM

DevOps
ServiceNow
ServiceNow Platform
FSM
Fundamentals Implementation
(3-days ILT) (3-days ILT) Security Incident CIS-SIR
GRC Response (SIR)
Implementation
HRSD (2-days ILT)
CIS-SIR Voucher
Implementer ITAM
Ongoing
Delta testing
ITBM Security
Operations
Fundamentals Additional Recommended
ServiceNow ServiceNow ITOM
(2-days ILT) • Automated Test Framework (ATF)
Implementation Platform
Subscription Fundamentals (On Demand)
Methodology (SIM) ITSM
Fundamentals Model • Flow Designer Fundamentals
(On Demand) (On Demand) PaaS (On Demand)
Vulnerability CIS-VR • IntegrationHub Fundamentals
Response (VR) (On Demand)
SecOps Implementation
(2-days ILT) • Mobile Development Fundamentals
CIS-VR Voucher (On Demand)
• Service Portal Fundamentals
Micro-Certification (MC) Ongoing
(2-day ILT)
Delta testing

13 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

System Administrator Learning Path

14 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

System Administrator Learning Path

System
Administrator

ServiceNow Certified System ServiceNow Upgrade Essentials ServiceNow Additional Recommended

Fundamentals System Administration Platform • Performance Analytics Essentials (On Demand)
• Upgrade Skipped Records
(3-days ILT) Administrator Advanced Subscription
(On Demand) • Scripting in ServiceNow Fundamentals (3-day ITL)
CSA Voucher (CSA) (2-days ILT) Model
• Automated Test Framework (ATF) (On Demand) • Application Development Fundamentals (3-day ITL)
Fundamentals (On Demand)
• Implementation classes as products are activated
• Using Debug Upgrade in your organization
(On Demand)
Ongoing
Delta testing
Micro-
Certification (MC)

15 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

Developer Learning Paths

16 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

 Additional Acronyms
ILT: Instructor-led Training

Application Developer Learning Path

No-Code Developer

ServiceNow
Foundations Videos
on Community

Developer OR

No-Code
ServiceNow Application
Fundamentals Development
(3-days ILT) (On Demand)

17 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms
ILT: Instructor-led Training

Application Developer Learning Path

Low/Pro-Code Developer

Micro-Certification (MC) Applications

Scripting in Application Certified Additional Recommended

ServiceNow Development Application • IntegrationHub Fundamentals (On Demand)
Fundamentals Fundamentals Developer
(3-days ILT) (3-days ILT) (CAD) • Mobile Development Fundamentals
Automated Test Framework (ATF) CAD Voucher (On Demand)
Fundamentals (On Demand)
• Performance Analytics Essentials (On Demand)
• Service Portal Fundamentals (2-days ILT)
Developer • Service Portal Advanced (2-days ILT)
Ongoing
Delta testing

ServiceNow ServiceNow Platform

Fundamentals Subscription Model
(3-days ILT) (On Demand)

Integrations

Flow Designer IntegrationHub Additional Recommended

Fundamentals Fundamentals
• Scripting in ServiceNow Fundamentals (3-days ILT)
(On Demand) (On Demand)
• Application Development Fundamentals (3-days ILT)

18 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

Application Specialist Learning Paths

19 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms
CAS: Certified Application Specialist

Application Specialist Learning Path ILT: Instructor-led Training

Performance Analytics (PA)

Application
Specialist
ServiceNow Performance Performance Responsive Performance Performance Hands on Certified
Fundamentals Analytics Analytics Dashboards Analytics Analytics practice with the Application
(3-days ILT) Essentials Fundamentals (On Demand) Widgets Advanced application Specialist
(On Demand) (2-days ILT) (On Demand) (2-days ILT) including (CAS-PA)
CAS-PA Voucher Implementation
experience

Ongoing
Micro-Certification (MC) Delta testing

20 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

 Additional Acronyms
ILT: Instructor-led Training

Application Specialist Learning Path

Service Portal

Application
Specialist
Additional Recommended
ServiceNow Scripting in Service Portal Service Portal Service Portal
Fundamentals ServiceNow Fundamentals Advanced Assessment • Enabling Syntax Editor Macros in the Widget Editor
(3-days ILT) Fundamentals (2-days ILT) (2-days ILT) Simulator (On Demand)
(3-days ILT) • Creating Simple Search Facets in a Service Portal
(On Demand)
• Creating Simple Search Sources in a Service Portal
(On Demand)

Micro-Certification (MC)

21 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.