Trugtyorthy Understanding Non-Verbal Cues Exercise Directions: Review the two columns below. To the left of each behavior, place the letter of the “meaning” you would assign to the particular behavior. Behaviors (Cues) Steeple Fingers Cross-arms across chest Rub or touch nose with finger Shift posture away from speaker Puts hand over mouth Rubs back of neck Chin in palm / finger along cheek ‘Tugging ear Meaning ‘A. No longer listening B, Willingness to listen; contemplative C. Wants to interrupt D. Frustrated E, Extreme confidence; Superiority F. Defensive feelings G. Disapproval H. Hesitant to speak NOTE: This activity is adapted from “50 Communication Skills Activities.” Karen Lawson, Ph.D.,. CSP— Lawson Consulting Group, Inc. REMEMBER! 93% of all communication is non-verbal Truggy ‘MULFLLINE Copyright Participant Guide ~ Rules of Engagement LL Global Services, Inc., and Hoopis Performance Network, LLC. All rights reserved. Page 5-9