December 12, 2019.

Ref # SLA/RI/12/2019

Attn: Mr. Muhammad Irfan Dalia

Head of Procurement

Subject: Proposal for Service Level Agreement

For ZKTeco Uface800 Time Attendance

Dear Sir

Reference to your query on the subject we are pleased to submit our proposal for Service Level Agreement without
Parts for all ZKTeco Uface800 Time Attendance,, Excluding Consumable Items, based on most competitive rates, and
hope you will provide us the opportunity to serve yet another prestigious customer

You are requested to please sign both sets and return us one set of this contract and oblige.

Your business is very important to us and we look forward to providing you our un-matched services and cooperation
at all times.

Thanks & Regards

Mr. Amir Muhammad

Corporate Account Manager
MB Services
Annual Service Agreement Agreement No: - SLA/RI/12/2019

Service Comm: - 01st of January 2020

Service Exp: - 31st December 2020

This agreement is made on 2019

BETWEEN
CONTRACTOR PURCHASER
MB Services Rajby Industry
Head Office, Karachi,
Karachi.

WHEREAS MB Services (hereinafter referred to as “Service Provider”) agree to provide service on the following
equipment at the locations mentioned below as per enclosed Terms and Conditions.

AND WHEREAS Rajby Industry (hereinafter referred to as “Customer”) has agreed to acquire the services of
above Company on the terms and conditions hereinafter appearing:

Duration of Agreement: (1 Years)

Equipment Type /Make /Model Yearly Cost Duration

Service Level Agreement

With Modified Location Rs.140, 000 /- 12 Month

Customer acknowledges that he has read this agreement, understands it and agrees to its terms and conditions
attached.

For MB Services For Rajby Industry

Mr. Amir Muhammad Corporate Account Manager M.Irfan Dalia Head of Admin IR & Security

Name Title Name Title

ANNEXURE-A

TERMS AND CONDITIONS GOVERNING THE ANNUAL MAINTENANCE AGREEMENT

Scope:-
Maintenance Services include rectification of faults, repair and replacement of mentioned equipments, 02 preventive
maintenance services yearly, transportation of equipment’s within MB Available Office Locations and other technical
support mention in this agreement.

Objective:-

To ensure smooth operation of Equipment’s by keeping their proper maintenance so as to achieve optimum efficiency
and productivity.

Terms and Condition:

MB Services
MB Services will provide facility of 04 Calls per Month per Device of complaints calls during normal
working hours.09:00 to 05:00 Monday to Friday, which ensure customer satisfaction. If Calls Exceeded per
Visit Rs.1000/Device will be charge and it will be borne by Rajby Industries.

1. Response Time

Our call response time is maximum 4 Hrs. that ensure prompt services and customer satisfaction. As per detail
below,

Zone A MB Services Locations. Karachi, Maximum 04 working Hrs.

2. Exclusions:
Service provided by this agreement does not include:-
a) Equipment damage resulting from catastrophe such as fire, flood, act of God, abnormal electrical
power conditions, strike, riot, accident, insurrection, act or war, transportation and nuclear disaster.
b) Faulty Equipment resulting from power issue will not be covered.
3. Customer Responsibility

 It will be customer Responsibility to provide full and free access to Service Provider for Maintenance during
office hours.
 Customer will sign visit report upon each visit made by the Service Provider.
 Customer will not permit anyone other than Service Provider’s staff to perform maintenance on any
equipment maintained under this contract.
 The customer must ensure that Service Provider will not be asked to wait or detain unreasonably.
 Customer will provide address, Telephone numbers, contact person, E-mail after signing the contract.
 Customer will not hire any of the resident engineers without consent of Service Provider during the contract
period and within one year after termination of the contract.

4. Payment
Payment shall be made in 6 Months Advance as agreed through Banker’s cheque for the agreement period,
payable to MB Services, for which Service Provider will submit its invoice accordingly. All prices are
exclusive of GST. If imposed by government of Pakistan the cost will be borne by the customer.

5. Renewal / Termination
This agreement will come into force from effective Date (mentioned in the Agreement) until the first day of
the renewal month. Thereafter, it will be renewed automatically on yearly basis unless terminated earlier in
writing. Either party may terminate or withdraw any or all equipment of this agreement upon 30 days written
notice to the other party.

6. Arbitration
Any dispute and difference which may arise out of or in connection with the present contract will be settled as
far as possible by means of negotiations between the parties. If the parties do not come to an agreement, the
matter, without recourse to Courts of Law, is to be submitted for settlement to arbitration, with its seat in
Karachi, Islamic Republic of Pakistan. The Arbitrator to be appointed will be with the mutual consent of
parties.

7. Limitation of Liability
In no event shall Service Provider have any liability to the Customer for loss of data, profit, cash, bodily
injury (including death) or other consequential damages even if advised of the possibility of such occurrence
by the Customer or their representative to Service provider.

8. Force Majeure and Services

Maintenance service does not include the repair or damage resulting from causes other than normal wear and
tear as well as damage resulting from unauthorized attempts to repair by personnel other than Service
Provider Neither Party shall be asked for return of consideration amount, in part or full, nor can either be
 sued by the court of law, for any breach of this Agreement is due to an event beyond the control of the Parties
and could not have been foreseen, prevented or avoided by judicious person of Service Provider mind and
body. These include, but are not restricted to Acts of God, Acts of Public Enemy (including arson and terrorist
activities), Acts of Government(s), fire, floods, epidemics, strikes, freight embargoes, economic sanctions and
unusually severe weather.

Neither Party shall be responsible for any delay in performance with respect to any obligations hereunder when
delay is directly or in directly caused by or in any manner arises or results from fire, floods, earthquake
accident, riot, war, governmental interference, rationing, allocation embargoes, wheel-jam, strike, acts of any
government or any agency there o f beyond its control, services shall be deemed suspended so long as any such
causes delay its execution. Whenever such causes have been remedied, Customer shall make and accept
service performance as set out in this Agreement and Agreement will extend, at no additional cost, for as long
as the delay caused by force majeure.

The Company assures that they give highest priority to quality services and customer satisfaction which they
achieve through skilled and professional team, availability of sufficient part /inventory, availability of
sufficient back-up equipment, ability to repair at component level and above all commitment to customer`s
satisfaction.

Besides the Company`s technical staff will extend technical assistance for quality services.

The parties have read the above terms and conditions and ensure to abide by them and token thereof have
signed this Agreement on the day, month and year above mentioned/

For MB Services For Rajby Industries

Amir Muhammad Corporate Account Manager M.Irfan Dalia Head of Admin IR & Security

Name Title Name Title

LIST OF EQUIPMENT COVERED UNDER HARDWARE MAINTENANCE CONTRACT

MB Services

12 Without Tax
S. No. Service Package Description
Month in Pak. Rs.
ZKTeco Annual Maintenance Contract 140,000 /-
Uface800

st
Contract Period: 01 January 2020 to 31st
December 2020

Grand Total Service Price 140,000/-