Professional Documents
Culture Documents
Function for
Your Startup
Glints in Collaboration with ZEN Rooms
Table of Contents
I About Us
II Overview
05 HR Administrative
32 HR Practitioner Opinion
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Overview
Every startup needs to start somewhere. Many startups begin with the owner or a non-Human
Resource executive handling employment issues. It’s because someone must oversee
administrative duties and policies concerning payroll and withholding taxes.
Starting to organize employment issue from ground zero and tuning it to operate effectively
requires time, patience and careful consideration. On top of that, it requires a step-by-step
plan to identify what is being done correctly and what is not, what needs to be changed, and
how HR will grow with the business over time.
This e-book will help you to build human resource function from the start to the most
essential one. It covers seven core human resource processes; talent planning, recruitment,
human resource administrative according to Indonesian Labor Law, talent engagement,
learning & development, performance review, and employer branding.
“
business.
Steve Wynn, CEO of Wynn Resorts Limited
01 Preparation
This is where we initiate the number
of open roles, the set budget range,
the selection process, recruitment
marketing, calibration with the hiring
manager and anything related to 02 Sourcing or Screening
recruitment before the sourcing Sourcing is the proactive searching for
process. qualified candidates; while screening is
reviewing applications that were sent to
the company’s email/job portal. Both
processes have a function to generate
application leads before the next step.
03 Selection process
Selection is defined as the process of
choosing the right candidates for the
vacant positions. The processes can
be varied: administration test, study
case, interview with human resources
and hiring manager, etc. The
selection process can be set while we 04 Hiring/ Offering
do the preparation (first process). Once we get the selected candidate, the
last step is to offer the position. We can
do it through a call for the
announcement, but make sure to send
the offer via email or letter as the formal
way to do it. Components to be put in
the offer email/letter can be diversified,
but make sure to define: the role,
location, working time, contract
type/period, start date, direct report’s
name, compensation and benefits.
What is HR Administrative?
Human resource administration is vital to every business and every employee. It covers a wide
range of areas, including payroll and compensation, recruiting, performance and training,
labour relations, and organizational development.
Termination process Termination by law as agreed in the Termination must have specific
contract agreement, not reason and must be processed
necessarily to be processed through LPPHI (Lembaga
through LPPHI (Lembaga Penyelesaian Perselisihan
Penyelesaian Perselisihan Hubungan Industrial).
Hubungan Industrial).
On that regulation, there is mentioned about two types of foreign employment visas available:
1. Limited stay permit or VITAS (Izin Tinggal Terbatas)
2. Permanent stay permit or KITAP (Kartu Izin Tinggal Tetap)
Period Valid for six months - twelve Valid for 5 years, extended
months, depends on the type of automatically by applying for
company’s industry. new card.
Minimum Wage
Employees have the right to get the minimum basic wage that is regulated according to the
regions and industry sectors.
Salary components based on Circular Letter of Ministry of Manpower SE/07/MEN/1990 Year 1990
are:
If the company decided to give additional payment in the form of performance bonus, please
note that: it can be done, but not mandatory. The component of performance bonus is defined by
the company. The company has the freedom to create its own bonus structure.
Working Hours
Employees’ typical working hours are 40 hours/week. Based on Law, it can be categorized into:
a) 7 working hours in 1 day or 40 working hours in 1 week for 6 working days in 1 week.
b) 8 working hours in 1 day or 40 working hours in 1 week for 5 working days in 1 week.
If the employees work overtime, the employees have the right to receive overtime salary.
Overtime pay is calculated based on the employee's monthly salary (including fixed allowances)
and one hour of overtime is equal to 1/173 employee’s monthly salary.
Weekday The first hour 1.5 x 1 hour pay rate 1 hour x 1,5 x 1/173 x
monthly salary
Weekends/ Holiday The first 5 hours 2 x 1 hour pay rate n hours x 2 x 1/173 x
monthly salary
01
Occupational accident/work accident insurance, which is 0.24% – 1.74% of the
monthly salary, that must be paid entirely by the company.
02
Death benefit/life insurance, which is 0.3% of the monthly salary, that must be paid
entirely by the company.
03 Pension/old age insurance, which is 5.7% of the monthly salary, must be paid by both
the company (3.7%) and the employee (2%). This pension/old age insurance can be
withdrawn when the employees reach 55 years old or at any time after the
employees decide to quit working from the company.
The health insurance for employees must be paid by both the employees and the employer. The
maximum amount of money that should be paid by the employer is 4% of the maximum salary of
IDR 4,000,000, and the minimum amount that should be paid by the employer is 1% of the
employee’s UMR (minimum regional wage).
Religious Holiday Allowance or Tunjangan Hari Raya (THR) is a yearly labour allowance regulated
by Indonesia Labor Law. THR applies to employees with a fixed-term employment contract (PKWT)
and a permanent employment contract (PKWTT) who have worked for the company 12 months
without stopping.
a) If the employee has worked for at least one month, she/he is eligible to receive the THR
proportionally.
b) THR allowance includes base salary and fixed monthly allowance, but does not have to
cover other payments such as bonus.
c) THR should be paid latest seven days before the beginning of religious holidays of
employee’s religion.
d) The consequence for you who not following the THR regulation is a penalty of 5% for the
delay THR payment.
Note:
For more details and T&C, you can check
Indonesian Labor Law Article 93 Section 3.
Maternity Leave 90 days - Usually taken prior delivery: 45 days and after
delivery: 45 days
Menstrual Leave 2 days/ cycle - Is given on first day and second day of period
cycle
Income Tax 21 (PPh 21) is a type of tax that is imposed on income in the form of salaries, wages,
honorariums, benefits and other payments received by employees, not employees, former
employees, severance recipients and others.
Not only fixed-term or permanent employee, someone who receives an income of more than Rp
450,000 per day, which applies to part-time workers or freelance who receive daily wages, weekly
wages, unit wages or piece rates, would be subject to PPh 21. But the tax does not apply to the
individual who has the cumulative income received in one calendar month less than Rp 4,500,000.
In addition to the basic imposition and deduction that you can find in the regulation of the
Director General of Taxation PER-32/PJ/2015, the calculation of PPh 21 is also based on
Non-Taxable Income (PTKP).
To sum it up, when we talk about “engagement”, it’s more than just “making our employees
happy”. Engaging talent means that when an employee resonates the values of the company,
and that there is an alignment there - reason as to why they are embodied effortlessly, creating a
more productive and motivated workforce. We, as employers, are supposed to make our
employees turn up to work enthusiastically, no complaints on doing their day-to-day tasks, and
able to give their best dedication to achieve the company’s goals and objectives.
To engage the employees, the employer should show and give support and provide the needs of
the employees, so they don’t have to worry about anything that will distract their work.
“
An engaged employee cares about their work and about the performance of the
company, and they want to feel that their efforts could make a difference. It is “
generally seen as an internal state of mind; physically, mentally and emotionally
that binds together the work effort, commitment and satisfaction in an employee.
(6q.io)
Engagement initiatives in the office can not be happening without the collaboration between both
employer and employees. Trust, compassion, and communication are the three key points on
making things happen.
Study Case:
Zen Rooms
ZEN Rooms is a hospitality company, a budget hotel franchise, that was founded in 2015. Currently,
the company is operating in 4 core countries and is now the largest hotel franchise by room count
in the Philippines.
ZEN Rooms was built together from humble beginnings to now a large organization, with the great
people who always improve and encourage purposeful changes. The company is recognized as
the #1 economy chain by Customer Satisfaction by Booking.com and these are made possible all
thanks to the hard work and entrepreneurial spirit of the employees.
Due to COVID-19, ZEN Rooms had issued Working From Home (WFH) policy to all employees since
March 2020. The company realized that the WFH setting could be hard for some employees, that’s
why they’re not only providing WFH infrastructure settings for employees so they can work
efficiently from home; but also, they periodically do employee surveys to check the well-being and
the support needed from the company.
Study Case:
Zen Rooms
Starting small, ZEN Room’s engagement initiatives were circling to “fun things” such as game night
and Netflix parties that happened once in a while. The objective at that time was to entertain the
employees who had been working from home before COVID-19. On the other side, there are
campaigns about working from home tips and mental health that spread awareness about the
importance of managing mental stamina during self-quarantine and isolation.
However, after digging deeper into the root problems, the company realized that they should
provide more comprehensive support to the employees. That’s why the company decided to “
launch two initiatives:
1. An open door policy where people are encouraged to talk to fellow employees, even HR,
when dealing with all sorts of issues and concerns whether personal or professional, to help
them cope with the situation better and in turn, be at a better mindset at work
2. A partnership with a mental health organization to provide individual consultations with
psychologists and 24/7 emergency support.
These initiatives are welcomed enthusiastically by the employees as they feel understood and
supported. The company believes that creating a healthy environment, for body and mind, will
make the employees happier, focus on their day-to-day tasks, and be able to deliver the best
result.
Employees' engagement is not only circling on office events but also taking care of
the well-being of the people who run the company. When employees are engaged
and the company can support them wholeheartedly, it will reflect on the satisfaction
and productivity.
There are a lot of learning concepts that can be followed, but there is this one learning concept
that offers a simple way to explain how learning happens at work. Note that, learning is not only
about formal learning, but also any other forms of learning that will enhance the competencies of
the employees.
Let’s talk about the 70:20:10 learning concept. This concept is globally known by all talent
development practitioners, and many companies are using this concept to enrich the employee
experience. The 70:20:10 learning concept was developed by Morgan McCall, Robert Eichinger and
Michael Lombardo at the Center for Creative Leadership in North Carolina in the mid-1990s.
70%
peers/team leaders do the work, working on projects or other challenging
tasks. Learning occurs as people engage in informal learning processes such
as watching others, participating in workplace routines and undertaking
challenging tasks.
Based on the data above, you can organise learning and development activities through several
programs as follow:
Performance Review VS
Performance Management
Many of us sometimes get confused between performance management and review. What’s the
difference? Well,
(thebalancecareers.com)
A performance review is important to do in the company because it’s not only to review
employees’ contribution on achieving the company’s goal, but also letting the employees’ know
their strengths, weaknesses, development, potential, and progress. Again, it’s the opportunity for
both sides to learn from each other.
Here are the common ways of assessing and evaluating employees’ performance:
02 360-degree feedback
Retrieving opinions, feedback, and assessments of the employee from the people who work in
their cycle, such as a direct report, peers, and team members.
Next step
Asking the employees to answer the questions provided by the company. As the evaluator, HR can
compare the employee's evaluation report with the ones we have. This can help us in checking the
self-awareness and self-confidence of the employees.
To quote from axerosolutions.com on their article “22 Surefire Ways to Increase Employee
Engagement”. In 2012, HubSpot decided to do away with the annual performance review in favour
of real-time continuous social performance management by using website/ software that will let
them give feedback to other employees, anytime. The technology that they use is also able to let
their employees tracking the progress of their goals on-line and share the results. Isn’t it amazing?
Well, for some people, they may think that it’s a bit scary to be “reviewed” by everyone in the
company, but for Hubspot itself, they believe that more frequent feedback will help the employees
to self-reflect, learn, and progress faster, continuously.
Social media platforms are essential to be made for your company’s pages because it will help
your company in building brand credibility. To be able to create more pages will result in more
audience engagement because people have different preferences on their favourite social media.
We can also do employer branding through employees’ social media pages. We can encourage
our employees to start showcasing life at your company or simply asking them to be active in
sharing/ liking the latest company’s posts and updates to their network.
https://bit.ly/GlintsEbookEmployerBranding
HR Practitioner Opinion
Dio Anamia
Talent Management Enthusiast
Reference
“ANZ Insights: Healthy People, Healthy Organizations.”
https://info.tcs.com/anz-insights-healthy-people-healthy-organisations.html. Accessed 24 July,
2020.
“Employer Branding.”
https://business.linkedin.com/talent-solutions/blog/employer-brand/2018/employer-branding
Accessed 2 June, 2020.
“HubSpot.”
https://craft.co/hubspot . Accessed 24 July, 2020.
“Performance Management.”
https://www.thebalancecareers.com/performance-management-1918226. Accessed 20 July,
2020.
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