QUESTIONS ABOUT “UNDER INVESTIGATION DOCUMENTS”

Below there are some cases that we have come across at the time of doing the KYC process

Case 1
Name: Leidy Natalia Bernal González
User: natiiz_catorce@hotmail.com

The following document is in Under Investigation section

Note posted by the agent

 Document uploaded by user

Case 2

Name: Cindy Gabriela Torres González

Username: alitabatleangel420@gmail.com

Note posted by the agent

Document uploaded by user
Both cases are screenshot, the first one is a screenshot of the Bancolombia application, it is not a
bank statement, and the user's address cannot be seen, on the other hand, the second one is a
screenshot of an invoice.

Que los Agentes Paxum en la nota que anexan cuando ponen el documento Under Investigation
señalan que se envía ticket solicitando el documento con las caracteristicas necesarios, pero si tu
vas a mirar los tickets enviados al usuario en la plataforma , no hay ninguno

Entonces mi pregunta es si los estan enviando por Zoho o por teams

The agents who sent the documents to under investigation section indicates that they asked for a
document with the necessary information via ticket, but when you check

having sent a ticket requesting the document in PDF, are the tickets sent by Zoho or Msteams?
Since the platform does not show the ticket posted by the agent who put the document under.

The documents will finally have to be rejected because the type of document is not valid and in
the first case the user's address is not visible in the document.

¿How necessary is put these documents Under Investigation?

Case 3
Name: David Giovanny Celis Diaz
Username: deivyz1994_-14@hotmail.es

The following document is in Under Investigation.

Note posted by the agent

Document
uploaded by user
Case 4:

Name: Aida Alexa Adon Sanchez

Username: Alexasanche46@gmail.com

Ticket sent by the agent

Document uploaded by user

The documents are leases, the first case does not have an expiration date, is not
authenticated by a notary and is in very low resolution and the second case is a cut
document where the necessary information cannot be seen, such as the user's name, the
name of the owner of the house, residence address, date of issue, date of expiration and
other security elements that are necessary

The documents must finally be rejected so that the User uploads the document with the
necessary security elements and the invoice of the owner of the house as a relationship
document.
When is it necessary to put a contract under investigation?

Case 5
Name: Rubén Eduardo Rocha
Username: RUBENEDU2002@GMAIL.COM

Note posted by the agent

Document uploaded by user

Case 6
Name: Victor Manuel Vara Gomaz
Username: marisrodriz777@gmail.com

Ticket sent by the agent

The documents were sent to Under Investigation because the address was incomplete, but in
order for it to be corrected, the user will have to add a new address and finally this document will
have to be rejected, or on the other hand, the advisor must manually correct the address.

When the address does not match, is it necessary to put the document Under Investigation?

These cases are presented to find answers that arise from the meeting held last Wednesday and
some documents that we have found in Under Investigation at the time of carrying out the kyc
process.

All this in order to make proper use of the Under Investigation option