CACAPIT, MA. CLAIRE ELIZABETH A.

STELA COMBC (0455)

7:30-12:00 Batch 1
CACAPIT_Elaborate_Unit 1

ELABORATE

It is now time to have a check of your understanding on the contents of this unit. Accomplish mini tasks 1
and 2. This is a formative task.

Mini Task 1
Change the following statements to reflect the YOU ATTITUDE under the CONSIDERATION
Principle of effective communication. (2 points each = 6 points)

An example: 
I am giving you a bonus for your energy-saving suggestion.
YOU Attitude: You will receive a bonus for your energy-saving suggestion.

1. I have added your name to our preferred customer list.

YOU Attitude: You are added to the preferred customer list.

2. I will deliver your products on Tuesday.

YOU Attitude: You will receive your products on Tuesday.

3. We’re delighted you chose Ordonio Catering Services.

YOU Attitude: Ordonio Catering Services is glad that you have chosen us.

Mini Task 2
Change the following basic English words to Business English terms. The first letter of the word has
been provided, and the number of lines corresponds to the number of missing letters.  (2 points
each = 24 points)

1. I got your email. (received)

2. I need some help. (require)    (assistance)
3. Let’s talk about it later.  (discuss)
4. How can I get in touch with her?  (contact)
5. Please make sure you arrive on time.  (ensure)
6. Please give her your travel plans.  (provide)     (itinerary)
7. Please let them know when you are arriving.  (inform)
8. Please tell me why you made this decision. (explain)
9. Could you please talk some more about that subject?  (discuss)
10. How are you going to fix this problem?  (solve)
11. You need to make it clear to your client.  (clarify)
12. Please ask John an update about his reservation.  (follow up)
Total points: 30