© 2019 Department of Information and Communications Technology

All rights reserved. Any part of this publication may be used and reproduced,
provided proper acknowledgement is made.

E-GOVERNMENT MASTERPLAN 2022

Abridged Version

Department of Information and Communications Technology

Republic of the Philippines
C.P. Garcia Avenue, Diliman, Quezon City, Philippines 1101
Telephone: (+632) 920 0101
Email: info@dict.gov.ph
www.dict.gov.ph
The Department acknowledges the contribution of the following government agencies
and industry partners in the development of this plan:
 Advanced Science and Technology
Institute
 Bangko Sentral ng Pilipinas
 Bureau of Customs
 Bureau of Immigration
 Bureau of Internal Revenue
 Bureau of Investments
 Bureau of Local Government Finance
 Civil Aeronautics Board
 Civil Service Commission
 Climate Change Commission
 Commission on Audit
 Commission on Election
 Commission on Higher Education
 Commission on Population
 Cybercrime Investigation and
Coordinating Center
 Department of Agriculture
 Department of Budget and Management
 Department of Environment and Natural
Resources
 Department of Finance
 Department of Foreign Affairs
 Department of Health
 Department of Information and
Communications Technology
 Department of Interior and Local
Government
 Department of Justice
 Department of Labor and Employment
 Department of National Defense
 Department of Science and Technology
 Department of Social Welfare and
Development
 Department of Trade and Industry
 Department of Transportation
 Development Academy of the Philippines
 Development Bank of the Philippines
 Food and Drug Administration
 Food and Nutrition Research Institute
 Government Commission for GOCCs
 Government Service Insurance System
 Home Development Mutual Fund
i | E-Government Masterplan 2022
 House and Land Use Regulatory Board
 Land Transportation Franchising and
Regulatory Board
 Land Transportation Office
 Landbank of the Philippines
 Light Rail Transit Authority
 Manila International Airport Authority
 Metro Rail Transit
 Mines and Geosciences Bureau
 National Bureau of Investigation
 National Disaster Risk Reduction and
Management Council
 National Economic and Development
Authority
 National Housing Authority
 National Intelligence Coordinating
Agency
 National Mapping and Resource
Information Authority
 National Police Commission
 National Privacy Commission
 National Security Council
 National Telecommunications
Commission
 Office of the Ombudsman
 Office of Transport Security
 Philippine Air Force
 Philippine Center on Transnational Crime
 Philippine Children’s Medical Center
 Philippine Council for Industry, Energy
and Emerging Technology Research and
Development
 Philippine Drug Enforcement Agency
 Philippine Information Agency
 Philippine Institute of Volcanology and
Seismology
 Philippine National Police
 Philippine Ports Authority
 Philippine Statistics Authority
 Professional Regulation Commission
 Quezon City Local Government
 Social Security System
 MESSAGE FROM

My warmest greetings to the Department of Information and

Communications Technology (DICT) as it launches the E-
Government Masterplan (EGMP) 2022.

In this digital age, it is imperative that our ICT policies and

programs are able to streamline social services for the benefit
of our people. I laud DICT for being at the forefront of building the
foundation of an e-government that will efficiently use public sources and integrate the
various sectors of our economy so they may become instruments for national
development.

I welcome the EGMP 2022 as an initiative that promotes open governance through an
updated infrastructure that will support our citizens and enterprises. I am confident that
this system will foster cooperation among different government agencies and
encourage better engagement with various stakeholders and entities in crucial
decision-making processes.

I look forward to seeing the productive outcomes of the “One Digitized Government”
that this masterplan envisions to establish. Through this, let us uphold excellence and
innovation as we create a brighter future for every Filipino.

I wish you all the best in your endeavors.

RODRIGO ROA DUTERTE

PRESIDENT
Republic of the Philippines

E-Government Masterplan 2022 | ii

 MESSAGE FROM

The Department of Information and Communications Technology

(DICT) being the government’s primary agency that promotes
the adoption of information and communications technology
(ICT) to improve public service delivery has developed the E-
Government Masterplan (EGMP) 2022. This plan lays out the
building blocks and strategies directed towards the vision of
developing the country’s e-Government systems through the
digital transformation of basic services which cut across the whole-of-government.

The EGMP 2022 builds upon its predecessor, E-Government Masterplan 2013-2016
which envisaged “a digitally empowered and integrated government that provides
responsive and transparent online citizen-centered services for a globally competitive
Filipino nation.” With the rapidly changing ICT industry, the EGMP 2022 is anchored on
the thrusts and strategies of the ASEAN ICT Masterplan 2020, Philippine Development
Plan 2022, and the recently launched National ICT Ecosystem Framework (NICTEF), to
ensure that the Masterplan responds to the needs of time.

Indeed, the pace at which ICT evolves is strikingly fast, and as citizens grow in
anticipation for the realization of enhanced public services delivery, it has become more
apparent that our responsibility to cater to the clamor of the Filipino people is foremost
in the achievement of our nation’s goal. Digital transformation, through the EGMP 2022,
will pave the way for social progress to happen.

The EGMP 2022 will ensure a harmonized, interoperable, and integrated government
ICT infrastructure and networks. The plan shall serve as a guide as we continue to
deliver public service and all together achieve a One Digitized Government, for the
people and for the nation.

ELISEO M. RIO, JR.

ACTING SECRETARY
Department of Information and Communications Technology

iii | E-Government Masterplan 2022

Acknowledgment i
Message of Support from the President ii
Message of Support from the DICT Acting Secretary iii

CHAPTER 1: Overview of the EGMP 2022 2

Background 2
A New E-Government Ecosystem 3
About the DICT 4
Development of EGMP 2022 5

CHAPTER 2: E-Government and National Development 8

The Role of ICTs in Philippine Government 8
The DICT Leading in Addressing the Challenge 10

CHAPTER 3: State of the Philippine E-Governance 12

Performance in EGDI and EPI 12
Online Services 12
Open Government and Government Data Online 13
Progress on the previous EGMP 13
Digital Transformation and E-Government 2.0 14

CHAPTER 4: EGMP 2022 Building Blocks and Ecosystem 17

Building Blocks and Ecosystem 18
Expected Outcomes 21
Philippine Digital Governance Transformation 22
Executability of the Masterplan 23

E-Government Masterplan 2022 | iv

Figure 1. eGMP 2013-2016 Building Blocks 13
Figure 2. One Digitized Government Philippines Logo 18
Figure 3. EGMP 2022 Building Blocks and Ecosystem 19

Table 1. Comparing between characteristics of e-Government 1.0 15

from e-Government 2.0

v | E-Government Masterplan 2022

 Overview of the
1 EGMP 2022
Background

The use of information and communications technologies (ICT) in government is seen

as an enabler for nations to achieve digital transformation in the delivery of basic
services. It is for this reason that the Department of Information and Communications
Technology (DICT), being the government’s primary agency promoting the adoption of
eGovernment Services (ICT-ES), has developed the E-Government Masterplan (EGMP)
2022.

The EGMP 2022 serves as the blueprint for a harmonized government information
system. This plan outlines DICT’s intent of developing the country’s e-Government
systems through the digital transformation of basic services such as public health, basic
education, and other programs that cut across the whole of government. In doing this,
DICT aims to create a networked and collaborative environment for improved public
service delivery.

EGMP 2022 banks on the potential benefits of e-government for a wide range of
stakeholders. A well implemented e-government program will allow National
Government Agencies (NGAs) and institutions to deliver more cost effective and
efficient public services, and access a platform for internal collaboration and sharing of
resources. E-government can increase accessibility of public services to citizens,
specifically in terms of availability, speed, cost, and convenience. Businesses can also
be provided with more support for easier investment, establishment, operation, and
scaling-up. Realizing the promises of e-government will necessitate some internal
rewiring to address discord between departments and foster collaboration in all levels.
This is crucial when dealing with complex, interrelated issues on service operations and
shared data, as it entails revisiting institutional and budgetary arrangements within
government along with implementing ways for engaging non-state stakeholders in
decision-making (UN e-Government Survey 2018).

2 | E-Government Masterplan 2022

 One Digitized Government

A New E-Government Ecosystem

EGMP 2022 is the successor of the EGMP 2013-2016 which was also built upon previous
ICT/Digital plans. Although the underlying building blocks for e-Government in the
country have remained the same, there have been significant changes in the e-
Government ecosystem since then.

Most notable among the changes are the new institutions that are now in place: the
DICT together with its three attached agencies, the National Privacy Commission (NPC)
in charge to protect the fundamental human right of privacy, of communication while
ensuring free flow of information to promote innovation and growth, the National
Telecommunications Commission (NTC) exercises jurisdiction over the supervision,
adjudication and control over all telecommunications services throughout the country,
and the Cyber Crime Investigation and Coordination Center (CICC) in charge to
formulate a national cybersecurity plan and extend immediate assistance for the
suppression of real-time commission of cybercrime offenses through a computer
emergency response team (CERT). The creation of the DICT was an aspiration
mentioned in the Philippine Digital Strategy (PDS) 2011-2016. The law’s passage and
creation of the department is a reiteration of government’s recognition that ICT plays a
central role in open governance.

Overview | 3
The EGMP 2022 is aligned with the ASEAN ICT Masterplan (AIM) 2020 which envisions
a digitally-enabled economy that is secure, sustainable, and transformative; and to
enable an innovative, inclusive and integrated ASEAN Community. As the Philippines
embraces digital transformation, the initiatives of AIM 2020 seek to facilitate faster
access to services and at the same time, develop better ways of doing business among
traditional sectors, fostering growth and development towards a digital economy.

In line with this, Sec. 2 of the Data Privacy Act of 2012 (RA 10173) mentions that while
the State recognizes the vital role of ICT in nation-building it also recognizes “its inherent
obligation to ensure that personal information in information and communications
systems in the government and in the private sector are secured and protected.” As
such, it is the policy of the State to protect the fundamental right to privacy and
communication while ensuring the free flow of information to promote innovation and
growth. This is now a given in the e-government ecosystem and a consideration that
must be made in addressing citizen concerns about their rights. It also has implications
in how organizations throughout the various levels of the bureaucracy manage their
information and knowledge systems.

Furthermore, identified in the Philippine Development Plan (PDP) 2022 is the strategy
to continue to enhance the country’s e-government system as a vital tool for good
governance. With this, the DICT aspires for the Philippines to develop and flourish
through innovation and constant development of ICT in the pursuit of a progressive,
safe, secured, contented and happy Filipino nation.

The primary challenge of implementing the EGMP 2022 is how to streamline e-

governance systems in support of achieving “One Digitized Government.” This requires
the comprehensive organizational development of the DICT. It would entail developing
people, policies, processes and infostructure which are responsive in meeting the
challenges and goals set-out in this document.

4 | E-Government Masterplan 2022

About the DICT

The DICT aspires for the Philippines to develop and flourish through innovation and
constant development of ICT in the pursuit of a progressive, safe, secured, contented
and happy Filipino nation. As such, it is stated that the DICT Vision is:

An innovative, safe and happy nation that thrives through and is

enabled by Information and Communications Technology.

In order to attain this Vision, the DICT commits to:

 Provide every Filipino access to vital ICT infostructure and services
 Ensure sustainable growth of Philippine ICT-enabled industries resulting to
creation of more jobs
 Establish a One Digitized Government, One Nation
 Support the administration in fully achieving its goals
 Be the enabler, innovator, achiever and leader in pushing the country’s
development and transition towards a world-class digital economy

The general objective of e-government is to improve public administration by building

the infostructure and shared services, automating processes, and providing online
portals to citizens and businesses. It must be able to offer an ever increasing portfolio
of digital applications to the public in an efficient and cost effective manner. This entails
strategic planning and participation from key sectors within and outside of government.
Through the updated EGMP, the government shall simplify and re-engineer processes
as needed, help make access to accurate information faster and less costly, and
provide more transparency and greater accountability. This government
transformation aims to establish a governance regime that is not only digitally
empowered but also digitally empowering, attained by being integrated, transparent
and responsive to societal needs.

Development of EGMP 2022

The crafting of the EGMP 2022 involved various stakeholders, from design
conceptualization and development of the plan to its comprehensive implementation.

Overview | 5
It required participation of NGAs in planning the establishment of a secure and up-to-
date e-government infostructure. Equally important was for the plan to capture the
concerns, contributions and efforts of citizens, businesses and other partners. As such,
the DICT conducted a series of focused group discussions (FGDs) in 2017 and identified
the requirements of each user group to be able to come-up with a relevant and industry
supported plan.

The FGDs were meant to provide a channel for the private sector and ICT organizations
to actively participate in the development of the EGMP 2022. On the other hand,
government agencies utilized the FGDs as a platform to increase their awareness,
understanding, and appreciation of available technologies across the full technology
stack.

The FGDs were structured according to the following areas of discussion:

Mission-Critical, Cybersecurity and Financial Management Payment

Frontline Client Security-In-Depth Systems (Budget, Management
Services, and Partner Systems Revenue Management, Systems
Management Systems and Accounting
Systems)

Operations, Internal Enterprise Decision Support, Data Exchange and

Performance, and Network Business Intelligence, Big Data Management
General Administration and Analytics, and Systems
Administrative and Identity Management Visualization
Logistics Management Systems
Systems

Subsequently, the FGDs were supplemented by key-informant interviews (KIIs),

monitoring documents and evaluation reports from various units of DICT and other
agencies. Analyses of which were aligned with regional, national and sectoral plans
related to ICT. A draft of the EGMP 2022 was subjected for consultation and validation
with internal and external stakeholders in 2018 prior to its finalization.

6 | E-Government Masterplan 2022

 E-Government and
2 National Development
The major strategy of the Philippine Development Plan (PDP) 2017-2022 is to lay down
a solid foundation for more inclusive growth, a high-trust and resilient society, and a
globally competitive knowledge economy.

In doing so, the EGMP 2022 supports the PDP’s three major pillars “Malasakit,”
(Enhancing the Social Fabric) “Pagbabago,” (Inequality–Reducing Transformation) and
“Patuloy na Pag-unlad” (Increasing Growth Potential), achieving seamless service
delivery, enhancing administrative governance, empowering and engaging with
citizenry, reducing corruption and strengthening the civil service. Major activities
mentioned in the plan support various interventions which are intended to provide a
solid bedrock for all strategies to work.

EGMP 2022 is meant to support the programs developed for achieving these results
and objectives. In pursuit of achieving the national development priorities related to
Sustainable Development Goals (SDGs), this is consistent with the United Nations (UN)
position to recognize that each country should decide upon the level and extent of its
e-government initiatives.

The Role of ICTs in Philippine Government

The Philippines’ 1987 Constitution states that “communications and

information plays a vital role in nation building” (Article II). In this regard,
the rapid advancements in the field of ICT further amplify its role in nation-
building and governance. In fact, previous administrations have strived to
incorporate ICTs in its strategic plans.

In 1997, the government aligned its projects and programs with the
National Information Technology Plan for the 21st Century. At the turn of the
millennium, responding to the need to streamline strategies of various
government agencies handling ICT policy as well as to foster focused
leadership, the Information Technology and Electronic Commerce Council
(ITECC) was established as a policy-making body of the Philippines
 providing direction in achieving the vision of an “electronically enabled
Philippines, capable of participating in and contributing to the global new
economy.”

Further to this, there was the Government Information Systems Plan

(2000) with the vision of “Improvement of the quality of living through
ICTs.”

Subsequent plans include the Philippine Strategic ICT Roadmap (2006-

2011) and the Philippine Digital Strategy (PDS) (2011-2016).

Finally, in the preceding administration, the Information and

Communications Technology Office (ICTO) came up with the e-
Government Masterplan (EGMP) 2013-2016 which envisioned “a digitally
empowered and integrated government that provides responsive and
transparent online citizen-centered services for a globally competitive
Filipino nation.”

The EGMP 2013-2016 provided a blueprint for the integration of ICTs for the whole of
government. It adopted an approach that supported the PDP 2011-2016 and was
operationalized through the Medium-Term ICT Harmonization Initiative (MITHI) for
government interoperability, collaboration and shared services. Among the e-
Government projects showcased in the plan was the Integrated Government
Philippines (iGovPhil). It was aimed at maximizing the use of ICT resources through
shared ICT infrastructure and services for government agencies.

Taken together, these plans leveraged ICTs in the more efficient delivery of public
services. These pushed for the greater diffusion of ICTs through the development of
relevant content and better access, to develop infrastructure for cyber-services, to
develop human capital, to institutionalize e-Government funding of projects and to
establish an agency focused on providing leadership in promoting the national ICT
development agenda.

The desired outcome was to achieve a transformative e-governance by enabling the

attainment of operational efficiency, transparency and accountability, enhanced
citizen’s engagement, and effective delivery of public services.

E-Government and National Development | 9

The DICT Leading in Addressing the Challenge

During President Rodrigo Duterte’s State of the Nation Address (SONA 2016), he said
“make use of the computer. I do not want to see people queuing up for government
services… waiting under the heat of the sun for permits to be released.” This is an
observation that many Filipinos experience when dealing with government, whether it
is to apply for licenses or passports, seeking medical attention or availing of loans.

Republic Act 10844 mandates the DICT to develop, implement and improve the use of
ICT for delivery of public service to digitally empower the public by giving quality and
fast service delivery, transparency for citizens, businesses and society to interact
seamlessly with the government, thru channels that are accessible to all. The mission is
for an e-Government in the service of the Filipino.

The DICT, through the EGMP 2022 envisions to improve the country’s e-government
system in the delivery of public services, increased government transparency, and
opportunities for public participation in decision-making. The vision is that this would
also bring government, citizens, business, community organizations, and other societal
groups together in the governance process.

The DICT takes on the leadership role in ensuring e-government in the Philippines shall
be realized and operationalized, through the EGMP 2022.

e-Government and Sustainable Development

e-Government, or the application of ICT in governance, specifically by enhancing

government's role in service delivery, public administration, and promotion of
participatory democracy has been gaining momentum in many parts of the world. The
trend in e-government has been the evolution towards the provision of integrated
public services online through, among others, one-stop platforms allowing to access a
range of public services.

Like other government plans, goals in this plan emanate from national plans and linked
to other international commitments. EGMP 2022 is aligned with the PDP 2022 in
adopting the whole-of-government approach in delivering basic services by becoming
a “One Connected Government”. The objective is for the government to harmonize and

10 | E-Government Masterplan 2022

coordinate all ICT initiatives to optimize all government ICT resources, encourage
information and resource sharing and database building and ensure the development
and protection of an integrated government ICT infrastructure and networks.

The expected service delivery model from this can range from a simple collocation of
agencies or one-stop shops to an integrated single-window and single-door approach.
For more impact, the government will identify the basket of basic government- to-
citizen (G2C) services, government-to-business (G2B) services, and government-to-
government (G2G) services. The services and agencies will be clustered according to
the citizen life-cycle in the case of G2C services, or the business life-cycle for G2B
services; and then designate the point of service. Based on AmBisyon Natin 2040,
Filipinos consider eliminating corruption as an important determinant to achieving a
better future. Government must therefore begin the process of confidence-building by
being clean, fair and citizen-centered, and in this e-Government can play a major role.

EGMP 2022 is also a manifestation of the country’s commitment to the ASEAN ICT
Masterplan 2020 of improving the quality of life in the country and in the ASEAN region.
In particular, the ASEAN ICT Masterplan 2020 identified e-Service as the key factor to
enhance ASEAN service abilities towards economic sustainability, the growth and
integration of ASEAN. As such, regional integration shall form an important
consideration in the development of future standards for systems of e-Government.

E-Government and National Development | 11

 State of the Philippine
3 E-Governance
In eGMP 2013-2016, the notable accomplishment of the government with respect to the
impact of ICTs can be derived from the improvement of the country’s various rankings
based on measurable indicators in the PDS. During its implementation, the Philippines
exhibited digital transformation as evidenced by its performance in the E-Government
Development Index (EGDI), online presence, and availability of more government data,
among others.

Performance in EGDI and EPI

The United Nations (UN) assesses e-government development of member states
through the EGDI and the e-Participation Index (EPI).

The EGDI measures the capacity of governments to maximize ICTs in the delivery
of public services. The Philippines positively transitioned from medium-EGDI to
high-EGDI in 2016 due to the comprehensive efforts of the government aimed at
improving the provision of online services. On the other hand, the EPI considers
the level of engagement the government has with their constituents, specifically
by means of ICTs. It examines the availability of online information (e-
information), online public consultations (e-consultation), and citizen
involvement in the decision-making process (e-decision making) (UN, e-
Government survey, 2018, p. 112). The Philippines advanced 48 positions in terms
of EPI ranking from 67th in 2016 to 19th in 2018 out of 193 countries with a score
of 0.9382. This is above the 2018 EPI World Average of 0.5491.

Online Services
Websites were originally seen as the primary e-Government channel for
providing information and services to citizens. In this regard, the e-Government
Fund in 2013 served as a catalyst for e-government in the Philippines and
pioneered the adoption of ICT in establishing web presence and automating
government processes that can enhance Government-to-Government (G2G)
and Government-to-Citizen (G2C) services. Based on web presence monitoring

State of the Philippine E-Governance | 13

 Regularly conducted by the DICT, National Government Agencies (NGAs) with
web presence improved by 7.41 percentage points (85.58% to 92.99%) between
2017 and 2017. NGAs with inaccessible web presence was reduced from 2.51% in
2016 to 2.21%in 2017while those without were considerably decreased from 11.91%
to 4.80% in the same year.

Open Government and Government Data Online

Since 2014, the Open Data Portal (www.data.gov.ph) has hosted more than
3,300 government data files and information on public expenditure, agriculture,
transportation, education, and others. Relative to this, in 2017, the Philippine
Statistics Authority (PSA) launched the OpenStat (http://openstat.psa.gov.ph),
an online platform that makes available to the public different statistical data
collected and compiled by the government. Also, with the several digital
governance initiatives in budget transparency, the Philippines scored 64/100 in
the 2015 Open Budget Index (OBI), a global comparative budget transparency,
participation, and accountability measure among 115 countries. In 2017, the
country improved by three points, rating 67/100, landing the country at 19th
spot.

Progress on the previous EGMP

Figure 1 illustrates the building blocks of e-Government, and identifies the key
components of the plan based on eGMP 2013-2016.
Figure 1. Building Blocks of e-Government
e-Government Governance: Organization, Regulation, and Policies
Client-centered Government Networked Government
Government Portal Groupware
Open Government Planning/KM/Risk Management
Open Data
Citizen (G2C) Business (G2B) Government to Government
e-Education Investment/Tourism Financial Management (GIFMIS, eTAX)
e-Health & Welfare e-Logistics Human Resources (HRIS)
e-Justice, Peace, and e-Agriculture Asset Management and Procurement
Order
SHARED SERVICES
e-Documents e-Signatures (PKI) e-Payment GIS
REGISTRIES
Citizen Land Business Vehicles
INFRASTRUCTURE
Internet Access Data Center Security
Source: eGMP 2013 – 2016, p.47

14 | E-Government Masterplan 2022

The building blocks highlight the importance of establishing a stable governance
structure for e-Government. This pertains to the strengthening of institutions for
facilitating e-Government implementation which shall serve as the basis for
coordination, communication, interaction, and harmonization of actions between key
players. The bottom blocks (shades of blue), the basic infrastructure, registries, data
centers, and shared services, are the ICT foundation base for an integrated and
interoperable e-Governance system, making it possible for the Government to deliver
core services through priority applications (yellow).

Much has been achieved since the eGMP 2013-2016 was launched. Strategies were laid
out consisting of three components needed for its implementation including MITHI,
iGovPhil Project, and agency specific applications. Increased web presence and
enhanced use of social media in government were apparent. Also, the “DICT Act of
2015” was finally signed into law in 2016.

The challenge, however, was centered on report metrics and monitoring key progress
with respect to the eGMP. Such were more difficult to benchmark as the availability of
information is limited to the project outcomes instead of impact. Further to this, future
demands were less prioritized in evaluating projects and programs of eGMP.

With digital governance initiatives at the onset of ICT use in public administration, the
government carries with it forward programs, projects, and policies which will have
been institutionalized through the DICT as part of the updated masterplan.

State of the Philippine E-Governance | 15

16 | E-Government Masterplan 2022
 EGMP 2022 Building Blocks
4 and Ecosystem
The E-Government Masterplan (EGMP) 2022 was crafted in line with the DICT’s mission
of establishing a One Digitized Government for the nation. In so doing, the government
shall harmonize and coordinate all ICT initiatives to optimize available government ICT
resources, encourage information and resource-sharing and database-building, and
ensure the development and protection of an integrated government ICT infostructure.

Through the digital transformation of government, EGMP 2022 intends to address the
following objectives:

Optimize Government Operations Engage Citizens

 Provide a more efficient service
delivery platform
 Integrate e-government systems,
enable knowledge, information and
resource sharing as well as database
building
 Unlock insights that improve citizen
services for greater connection and
participation
 Ensure the delivery of digital public
services directly to clients are fast,
cost-efficient, and accessible

Transform Services Empower Government Employees

 Facilitate business transactions
through a streamlined processing of
licenses, permits and fees (simplify
requirements, streamline
procedures)
 Deliver productivity gains that
improve impact
 Enhance the capacity and capability
of government workforce to improve
the internal efficiency and public
service delivery

EGMP 2022 Building Blocks and Ecosystem | 17

The EGMP 2022 serves as the blueprint for a harmonized government information
system. This plan outlines DICT’s intent of developing the country’s e-Government
systems through the digital transformation of basic services that cut across the whole-
of-government. The goal is to achieve a One Digitized Government for the country.

Figure 2: One Digitized Government Philippines Logo

e-Government Building Blocks and Ecosystem

EGMP 2022 refines the building blocks of its predecessor plan by considering the
enabling trends of the National ICT Ecosystem Framework (NICTEF), which include
among others Internet of Things (IoT), Artificial Intelligence (AI) and Big Data, as well as
the salient provisions of the National Cybersecurity Plan (NCSP) 2022 and National
Broadband Plan (NBP), issued in 2016 and 2017, respectively.

The foundation upon which the structure of e-Government has been transformed from
Infrastructure to Infostructure catering to digital applications, systems, and services.
The stability of foundational ICT infostructure is crucial as it enhances interoperability
within government, across regions and with citizens who need to access services. It
must also address the demands of the entire bureaucracy, including all branches and
levels of government, thereby justifying the whole-of-government approach to
achieving a One Digitized Government (see Figure 3).

18 | E-Government Masterplan 2022

 Figure 3. EGMP 2022 Building Blocks & Ecosystem

The wall that frames the structure and in which everything is built in is the E-
Government Framework. The inclusive activities are composed of the Government
Common Platform, Software Standards and Registries. A wide range of stakeholders
(government, employees, businesses, and citizens) may participate in e-governance
through the main channel, the National Government Portal (NGP).

In EGMP 2022, the NGP is the primary gateway of government online services. This
contributes to the fulfillment of DICT’s mandate of ensuring universal access to quality,
affordable, reliable and secure ICT services. NGP will allow faster and easier delivery of
public services and reduce the number of visits of the public to agencies for government
transactions as stipulated in the State of the Nation Address 2016. NGP is a DICT

EGMP 2022 Building Blocks and Ecosystem | 19

commitment to ensuring people-centered, clean, and efficient governance as part of
enhancing the social fabric, whether internally to government employees (G2E), or
between government agencies (G2G) or with external clients (e.g. businesses (G2B),
citizens (G2C).

Contributing to the protection of Governance Structure, Policies and System is a whole-

of-government security system providing for technological, human and organizational
interventions amidst a field that is in constant and rapid change. A Secure and
Connected Infrastructure and Environment is necessary to ensure reliability,
effectiveness, stability and resilience of all e-government services. This requires
addressing hardware, software, and human capacities through capability development
and trainings on emerging technology trends as identified.

Expected Outcomes from the EGMP 2022

With government digital transformation on its way, the EGMP 2022 is expected to:
1. Bring cohesion to the ICT programs of the government that has historically been
developed in silos. Given a top-down model most agencies are accustomed to,
it has the potential of permeating the strategic and tactical areas of government
operations;
2. Rationalize all ICT development initiatives across government to converge into a
standards-based framework; and
3. Promote opportunities for acculturation and re-habituation (mindset formation)
to affect the way people in government think and how they view their services—
not in terms of fixed bureaucratic roles, but rather in terms of connections—
where collaboration and information-sharing becomes an accepted norm, while
also recognizing the need to protect and secure individual rights and privacy of
the citizens, whose data it maintains.

For this digital transformation to happen, then governmental systems must be

considered as one platform wherein data in governments’ hands has to be secured and
protected by government; have a shared standard; no redundant applications; and its
application providers will be guided by a common framework when developing e-
government services.

20 | E-Government Masterplan 2022

Philippine Digital Governance Transformation

The digital transformation of the Philippine governance builds on the successes in the
application of e-government programs. It focuses on the next stage of digital
transformation. It will take advantage of lessons learned and best practices, continue
to improve on them and find new ways of providing online services to people. It aims to
transform the government into a digital platform providing transparent and
accountable governance, efficient operations, direct citizen engagement, and
innovation.

Digital Transformation as a Platform of Transparency and

Accountability in Governance
Transparency and accountability in governance requires more than just
the publication or conspicuous posting of a citizen’s charter on the wall
of a government agency’s reception area. Transparency involves process and
procedural accountability.

There is a pressing need to continue to advocate procedural accountability by

transforming the way work is done. Government agencies need to transition from highly
manual and agency-centric way of doing things, to an ICT-enabled and customer-
centric way, enabled with workflows that track details of how work is performed, who
performed it, and when it was performed. Tracking must provide granular level details
in real-time – allowing the transacting public to know the status of their requests at any
given point in time.

This provides the transacting public or citizens with information that is actionable from
their end, empowering them to act, rather than being forced to wait for the agency to
find the time to respond to their requests. It transforms the bureaucracy into a service-
oriented organization.

By enhancing transparency in governance, the government, as a whole, can more than

conform to the provisions and prescriptions of Republic Act 9485, also known as the
Anti-Red Tape Act of 2007, as amended by Republic Act 11032 or the Ease of Doing
Business and Efficient Government Service Delivery Act of 2018, which aims to not only
to reduce the bureaucracy in government but more importantly improve the efficiency,
quality, speed of disposition, and delivery of government services to the general public.

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 Digital Transformation as a Platform of Efficiency and Agility in
Government Operations
Increasing the speed and agility of government agencies in the delivery
of its services to the general public will remain the heart of the
government’s anti-red tape programs. It isn’t about how government does it which
matters, but that it gets done as quickly as possible.

Efficiency and a sense of expediency need to be made integral to the way government
agencies design their service processes and procedures, while agility in operations must
also be made an important performance indicator of the agency in the dispensation of
its duties.

Service efficiency and agility in the delivery of service are naturally and inextricably
bound to the levels of transparency of governance employed by government agencies.
The more transparent the process and procedural environment, the more efficient the
operating environment becomes.

Digital Transformation as a Platform of Direct Citizen Engagement

Citizen engagement unlocks insights to improve delivery of digital public
services for greater connection and participation of the public to the
government.

The government must provide and maintain a secure environment that assures
immutability across all registries or repositories. It must also provide a well-defined and
well-designed ecosystem enabled by a supporting infostructure, policies, processes,
procedures that promote a contextual trust framework.

Furthermore, the government will be able to boost and scale-up systems that promote
inter-agency collaboration and data cross-checking which serve as a persistent
mechanism to validate specifics about a transactional record thereby progressively
improving the quality, credibility and accuracy of shared data, person identification, as
well as enhance the quality of data of the interactions between citizens and government
agencies.

EGMP 2022 Building Blocks and Ecosystem | 23

 Digital Transformation as a Platform of Innovation
Government could systemically orchestrate its resource to build on the
country’s current strengths while simultaneously providing intervention
strategies in the economy’s weak points by becoming a platform of
innovation.

By openly engaging citizens and businesses, the government is in a unique position to

moderate and facilitate a platform of innovation through open collaboration with the
desired end of creating new knowledge that becomes the basis for creating new
products, applications and services.

Executability of the Masterplan

An important consideration in the formulation of any masterplan is its “executability”

or the ability to execute a plan from paper to the realization of its full potential.
 Each agency must contribute to the overall effort of producing standard
processes for the whole of government
 A central culture of learning in government and continual improvement is
imperative
 The government must consider prioritizing policies that enhance the
“executability” of the masterplan

In summary, the EGMP 2022 is the Philippine government’s living plan that builds on
past experiences, recognizes present challenges and achieves the vision of a “One
Digitized Government.” This entails the review of key policy areas and related studies,
review of existing and propose e-governance initiatives as well as consultations and
workshops. Upon its implementation, EGMP 2022 shall enhance organizational and
inter-governmental coordination, address personnel and capability issues in utilizing
ICTs for more efficient operations, public service delivery, and support businesses to
perform more effectively.

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