Case Investigation and Contact Tracing Resource Repository

Computer
Case Investigation and Contact Tracing Basics
Orientation Training Path
Your Training Path

• The elements below represent your training path for your role as a case investigator / contact tracer. All boxes are clickable.
• You have been scheduled for two paid days to participate in a meet-and-greet session and complete this training specific to
your role as a case investigator / contact tracer. There are certain courses you must complete before your buddy shift. Follow
this training path to complete those courses.
• Information on when and how to complete additional, general AHS orientation elements is in the FAQ and at ahs.ca/newemployee.
Please do not use your time during these two orientation days to complete general AHS orientation – focus on the Training Path. These
two days are to help you prepare and be ready for your buddy shifts. Complete the Training Path before starting your AHS Orientation
Passport.
• Many links require log-in using your AHS credentials. If you need basic computer training, click Computer Basics in the top-right corner.
Click each element below for more information about each step of your training path.
Step #1: Complete All Required Forms
and Scheduling System Courses
Are you regulated health Many of these training elements
professional hired as an and resources must be opened
external contractor (e.g., Ian Forms Scheduling with Internet Explorer. Click to
Martin or Shoppers Drug Mart)? learn how to find Internet
Click here for your training Explorer on your computer.
path.
Step #2: Complete Required Training
Case Investigation and Indigenous Awareness

Privacy training Communication Buddy Shift
Contact Tracing & Sensitivity
Step #3: Review Resources for Case Investigators/Contact Tracers
Glossary of Acronyms
Resources FAQs
and Key Terms
Case Investigation and Contact Tracing
Computer Basics
Basic computer competency is a requirement for your work as a case
investigator/contact tracer.
The following links are not from AHS or a requirement; however, have been provided to
support any novice computer users. If you feel you would benefit from some basic
computer skills training, try the following resources:
• Using a PC (Windows 10)

• Working with Computers and Devices
Internet Explorer
Internet Explorer is the Alberta Health Services (AHS) standard browser.
All AHS computers have Internet Explorer.
If you are working on a personal computer, you can download Internet Explorer from Microsoft.
To find Internet Explorer on your computer, search for it in the taskbar (search may look different depending on
your version of Windows):
Once you have opened Internet Explorer for the first time, right-click on
the icon and click “Pin to Taskbar” for easy access in the future.
Learn how to make Internet Explorer your default browser.
Clearing your cache

Several training and access issues can be resolved by clearing your browser cache (website data that is
automatically saved when you first visit a website). For instructions on how to clear your browser cache, refer to
specific help documentation found online:
• Internet Explorer
• Microsoft Edge
Clearing the Cache requires re-starting the computer. Upon restarting your computer, ensure you log in to both
the computer and MyLearningLink with your own login credentials.
Forms
Complete the following form before your buddy shift and send to:
acert@collab.albertahealthservices.ca:
• Temporary Home Office Checklist
Read:
Hazard Identification, Assessment and Control (HIAC) Worksheet
Submit:
• Screenshot of practice permit (if applicable)
Scheduling
You will need to complete these courses in order to access the scheduling system. Complete the
following courses in the order below:
In MyLearningLink, register for and complete: (Note: if you can’t find the course, try searching for just
a few words of the title)
1. Workforce ESP Self Service

2. Automated Shift Callout - Employee Training
Optional Video: Getting Started with ESP Self Service and ASC
You will view your schedule through ESP Self-Service. Automated Shift Callout (ASC) is used to send out
shift offers. Case investigators/contact tracers will receive offers and posted shifts through this system.
You can learn more about this after orientation, using the FAQ on our shared workspace (ACERT
SharePoint)
Privacy Training
In MyLearningLink, register for and complete the following course (only complete
if you have not done so this year).
1. Annual Continuing Education (ACE) - InfoCare - On Our Best Behaviours
(Note: if you can’t find the course, try searching for Infocare rather than the whole title)
This course is a mandatory prerequisite for the case investigation and contact tracing
courses that come next in your training path. The course takes approximately 30
minutes to complete.
Upon completion, take a screenshot of the completion screen and email it to

acert@collab.albertahealthservices.ca

Please complete the following courses in the order below.
In MyLearningLink, register for and complete:
1. Case Investigation and Contact Tracing - Module 1 - Getting Started

2. Case Investigation and Contact Tracing - Module 2 - Case Investigation
3. CD/OM STI Training 01 - Accessing CD/OM
4. CD/OM STI Training 02 - Search for a Client
5. CD/OM STI Training 03 - Client Registry Search
6. CD/OM STI Training 04 - Create New Client
7. Case Investigation and Contact Tracing - Module 3 - Using CD/OM
Note: To find these courses, try searching for just part of the title and then selecting the
correct course. For example, searching MyLearningLink for case investigation will
reveal courses 1, 2, and 7. Searching for STI training will reveal a list of results from
which you can select the appropriate courses.
Communication
Please complete the following courses in the order below:
Skype for Business Basic Training (Video, 26 minutes)
1. Communication Basics for Telephone Interactions
(Note: If you can’t find this course, try searching for just a few words in the title rather
than the whole title)
This course takes approximately 30 minutes.

Buddy Shift
You are expected to complete the scheduling, privacy, communication, and case
investigation / contact tracing training listed in this training path prior to starting your
online buddy shift.
After you have completed your orientation training you will be paired with an
experienced case investigator/contact tracer for a virtual "Buddy Shift". During the buddy
shift, use the document below for self-assessment, and as a guide to identify areas of
strength and areas you need to work on.
• Self-Assessment Guide for Case Investigators / Contact Tracers

Indigenous Awareness and Sensitivity
Cultural competency training is vital to providing safe, sensitive, and appropriate care for Alberta’s
First Nations, Inuit and Metis populations. You are required to take all three parts of AHS’
Indigenous Awareness and Sensitivity course (Our People, Our Culture, and Our Wellness). Find
the courses on MyLearningLink.
Start Part 1A - Our People during your orientation. The rest of the Indigenous Awareness and
Sensitivity courses do not need to be finished before your first shift. We recommend taking Part 1A
during orientation and continuing your learning during work shifts as time becomes available (e.g.,
when there is no longer time to start a new investigation call at the end of a shift).
The required courses are:

- Indigenous Awareness and Sensitivity - Part 1A - Our People
- Indigenous Awareness and Sensitivity - Part 1B - Our People
- Indigenous Awareness and Sensitivity - Part 1C - Our People
- Indigenous Awareness and Sensitivity - Part 2A - Our Culture
- Indigenous Awareness and Sensitivity - Part 2B - Our Culture
- Indigenous Awareness and Sensitivity - Part 3A - Our Wellness
- Indigenous Awareness and Sensitivity - Part 3B - Our Wellness
To find these courses, search MyLearningLink for: indigenous

Resources
Respectful Workplace Resources
AHS is committed to creating workplaces where people feel safe, healthy, valued and included,
where each person is treated with respect and dignity. The resources and information on the
AHS Respectful Workplaces page are designed to help you to build and maintain healthy and
productive work relationships, including those with clients/callers.
Public Health Information Work-Related Resources

• Government of Alberta: COVID-19 info for • ACeRT SharePoint site
Albertans • COVID-19 Department
• Alberta Health Services: Novel Standard Operating Procedure (DSOP)
Coronavirus (COVID-19) • Public health disease management guidelines:
coronavirus – COVID-19
Resources for Clients • AHS Staff & Health Professional Resources
• Caring for a COVID Patient at Home
• COVID-19 Online Self-Assessment Social Support Resources
• COVID-19 & Pregnancy, Birth, Postpartum • Safely Working with Limited or Non-English Speaking
& Breastfeeding: Information for Expectant Patients/Clients
and New Parents • Interpretive Service for Hearing and Speech Impaired
• Resources for Specific Health Conditions
• Translated Resources for COVID-19
• Household Contacts Quarantine
• Indigenous Health Resources (COVID-19)
Requirements
• Social Support Resources: Help in Tough Times
FAQs
Click a category.
Training IT Tools Email and

FAQs FAQs Skype FAQs
1. I am having problems accessing the MLL modules. Help?
2. Are buddy shifts in person?
3. Are there any resources available to assist in the event of an angry/abusive caller?
4. If I have completed some of the modules prior to starting with CDC do I have to do them again?
5. Questions on BLS recertification
6. MyLearningLink keeps crashing and I can't get my online courses to mark as "complete“.
7. I cannot make changes to or fill in the pdf files including the shift redistribution form (SRF)?
8. For those in redeployed roles, do we know how long this will last for?
9. How do I get on a team? How do I get in touch with the team lead?
10. What do I need to know about general AHS orientation elements and the Orientation Passport?
FAQs
Click a category.

X
1. 1. I am having
I am problems
having accessing
problems the MLL
accessing themodules. Help? Help?
MLL modules.
2. There
Are buddy shifts inon
is information person?
the MyLearningLink page regarding accessing e-learning courses on a personal
computer. MyLearningLink also has Tips for Common Issues.
We advise taking your course on Internet Explorer (IE). The recently updated Google Chrome and
4. Microsoft
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FAQs
Click a category.

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person? the MLL modules. Help?
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work inin contact
person?tracing and case investigation is done virtually, including the buddy shift.
You will "follow" your buddy through Skype-listen to a call, watch the charting process and converse with
your buddy and team.
FAQs
Click a category.

X
1. 3.I am
Arehaving
there problems accessing
any resources the MLL
available to modules.
assist in Help?
the event of an angry/abusive caller?
2. On
Are buddy
the shifts
ACeRT in person?
Sharepoint site you will find the document "Angry Abusive Caller- intranet common call
resource" found under the Resource file.
FAQs
Click a category.

X
1. 4.I am
If I having problems accessing
have completed the modules
some of the MLL modules.
priorHelp?
to starting with CDC do I have to do them
again?
No, you can send in a screen shot of the completed courses on MLL to
acert@collab.albertahealthservices.ca.
FAQs X
Click a category.
Find information on BLS here.

• COVID-19 case investigation and contact tracing team is my primary site (0.74 temp RNs, 0.75
Training
temp LPNs, external IT Tools CDC), doEmail
casuals, permanent I needand
to sign up for BLS recertification?
• Although BLS is a requirement of these positions they are non-direct patient care for the
1. purposes
I am having of BLS
problems training the
accessing andMLLwe would
modules. request
Help?that you refrain from registering in a BLS
course and/or cancel a current registration to open spots for direct point-of-care staff. AHS staff
2. Are buddy areshifts
permitted to work with an expired certificate until March 31, 2022.
in person?

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patient care? Do I register for BLS?
• We would request that you refrain from registering in a BLS course and/or cancel a current
8. registration
For those to open
in redeployed spots
roles, for know
do we direct how
point-of-care
long this staff. Youfor?
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recertification course when you return to direct patient care. AHS staff are permitted to work
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FAQs
Click a category.

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1. 6.I MyLearningLink
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keeps the and
crashing MLLImodules.
can't getHelp?
my online courses to mark as "complete".
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staff from MyLearningLink (helpmylearninglink@ahs.ca) suggest clearing your cache and
using Internet Explorer. Their guidance is:
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to starting with Standards.
CDC do I have to do them again?
2. Clear your browser cache. This resolves many issues with eLearning courses. For instructions on
5. how to clear
Questions the browser
on BLS cache, refer to the MyLearningLink Tips for Common Issues located under
recertification
Help in MyLearningLink.
6. 3.MyLearningLink keeps
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As a backup, we recommend taking and saving a screenshot of the course completion screen for each
course you complete in MyLearningLink. This can help with troubleshooting.
See MyLearningLink’s Tips for Common Issues for more information.
FAQs
Click a category.

X
1. 7. I Icannot
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makeproblems accessing
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in MLL modules.
the pdf Help?
files including the shift redistribution form (SRF)?
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FAQs
Click a category.

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1. 8.I For
am having problems
those in accessing
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we know howHelp?
long this will last for?
2. Redeployment
Are buddy shifts in person?
times vary in length. It is something that your home manager works out with HR. Some
people go back to home base quickly while others stay much longer.
FAQs
Click a category.
X
In SharePoint, look for the red folder icon titled Scheduling. Within that folder the assignment sheet for
1. the
I am having
next problems
day will accessing
be posted. theposted
It will be MLL modules.
by 2100 Help?
the evening prior to the next day's shifts. Look for
your name on the list (if it is a buddy shift it will be highlighted and/or "buddy shift" will be written by your
name). To make this easier, use CTRL + F to search for your name.
If you are on Teams A-J, to join your team meeting at the start of your shift, open the PDF document
4. called CDC
If I have TEAM Skype
completed someMeeting Links inprior
of the modules the Scheduling folderCDC
to starting with on ACERT SharePoint.
do I have to do them Ifagain?
your name is
listed under the first team lead in your assigned team, select the first meeting link to join the team
5. meeting.
QuestionsIf your name
on BLS is listed under the second team lead in your assigned team, select the second
recertification
link. If you are working in the Partnership (Pod) Team or on another team, you will get an email inviting
6. youMyLearningLink keeps crashing and I can't get my online courses to mark as "complete“.
to your meeting.
7.
If Iyour
cannot make changes to or fill in the pdf files including the shift redistribution form (SRF)?
name is not on the daily schedule and you are scheduled to work, please reach out to the CDC
Unit Lead listed at the top of the schedule. There will be a Unit Lead designated to assist with
scheduling issues for both the Day and Evening shift – this is noted at the top of the daily schedule
9. under
How CDC Unit
do I get onLead ‘Scheduling’
a team? How do I heading.
get in touch with the team lead?
Orientation Training Path X
10. What do I need to know about general AHS orientation elements and the Orientation
Passport?
FAQs
The Training Path is specific to your role as a case investigator / contact tracer. It prepares you for your
buddy shifts so should be completed (as indicated) before those shifts.
Click a category.
There are two additional orientation components for AHS employees. These are only required if listed
in your offer letter or welcome letter. Learn more here.
Training is to be completed
• Part One – Orientation IT Tools before your Email
first and
day of work (i.e., before starting this
Training Path). YouFAQs
will receive threeFAQs Skype FAQs
hours pay for completing the AHS Orientation. These hours are
different from the two days you have been scheduled to complete this Training Path. To have
1. I your pay added
am having to your
problems schedule,
accessing theemail
MLL your completion
modules. Help? certificate (received at the end of Part One –
Orientation) to acert@collab.albertahealthservices.ca with the subject line “Orientation Certificate”. All
2. unionized
Are employees
buddy shifts must complete their orientation between the hours of 7 a.m. and 3 p.m.,
in person?
Monday to Friday. Should you complete your orientation outside of these times; no additional
3. Are there any resources
compensation available to assist in the event of an angry/abusive caller?
will be provided.
• If you are an external casual hired through PPWCC, refer to the process in your welcome
4. If I haveletter.
completed some
You will sendof your
the modules prior
completion to starting
certificate to with CDC do
a different I have
email to do them
address ( again?
ppwccadmin@albertahealthservices.ca).
6. • MyLearningLink
Part Two – Orientation Passport
keeps crashing andisI can't
a course on online
get my MyLearningLink.
courses to Itmark
will take you through a series of
as "complete“.
courses, policies, and resources that all new AHS employees must review or complete. Register for
7. I this course
cannot make onchanges
MyLearningLink and
to or fill in thecomplete the “passport”
pdf files including within
the shift 90 days of your
redistribution formstart
(SRF)?date. You do
not need to complete the Orientation Passport before your buddy shift, nor should you
8. For those initredeployed
complete as part of roles, do we know
this Training Path. how long this
Complete thewill last for? Passport as time allows during
Orientation
your first 90 days. There is often time near the end of a shift (when there isn’t time to start a new call)
9. How do I get on
to complete a team?
parts of theHow do I getPassport.
Orientation in touch with
Thethe team lead?
Orientation Passport can be completed during your
regular, paid working hours.
FAQs
Click a category.

1. I don't think I have Internet Explorer. Help?
2. Who do we notify if we don't have a dial pad, Skype for Business, access to SharePoint, access to the
Contact Tracing Portal, access to the CDCCOVID email distribution list?
3. How do I access SharePoint? When will I get SharePoint?
4. If I have a SharePoint link in my other department will that work for SharePoint in CDC?
5. I don't have access to CDOM (electronic filing system)?
6. Is there a practice area on CDOM?
7. Can I "hotspot"?
FAQs
Click a category.

X
All AHS computers have Internet Explorer (IE) according to IT. Go to the left side of your bottom task bar
2. and
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notify if we don't
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Contact
then right Tracing
click andPortal,
pin toaccess to the CDCCOVID
your taskbar to add it. You email distribution
will need list?
Internet Explorer for the program contact
tracers use for charting (CDOM).
For more information on navigating Windows and other apps, visit "Computer Basics".
For more information on Internet Explorer, click here.
7. Can I "hotspot"?
FAQs
Click a category.

X
2. Who do we notify if we don't have a dial pad, Skype for Business, access to SharePoint,
1. access
I don't to
think
theI Contact
have Internet Explorer.
Tracing Portal,Help?
access to the CDCCOVID email distribution list?
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Who do need
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to restart don'tcomputer
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necessary email
training. distribution
Please list?
follow the training path to ensure that you
have completed all of the required courses and forms.
If you have done all the troubleshooting outlined above, reach out to contact email provided in your
4. welcome
If I have letter.
a SharePoint link in my other department will that work for SharePoint in CDC?
7. Can I "hotspot"?
FAQs
Click a category.

X
The SharePoint link is included in the Case Investigation and Contract Tracing eLearning modules. If
2. you
Whododo
notwe notify
have if we you
access don'twill
havenotabe
dial pad,
able to Skype for link.
open the Business, access
This will to SharePoint,
indicate you do not access to the /
have access
Contact Tracing
permissions. MakePortal, access
sure you are to the CDCCOVID
accessing emailwith
SharePoint distribution list?
Internet Explorer/Chrome. If your computer
defaults to Chrome for internet browsing you can copy the link and paste it in the search bar of Internet
3. Explorer
How doto I access SharePoint?
see if you When
have access. will Itrying
Keep get SharePoint?
the link as it sometimes begins to work as access is
granted. It does not require a password/username so you may not receive an email confirming access.
5. welcome letter.
I don't have access to CDOM (electronic filing system)?
7. Can I "hotspot"?
FAQs
Click a category.

X
No, there are different SharePoint sites for groups/departments so you will need permission granted to
2. gain
Who do wefor
access notify
the ifone
wespecific
don't have a dial pad,
to Alberta Skype for
COVID-19 Business,
Exposure access to
Response SharePoint,
Team (ACERT). access to the
7. Can I "hotspot"?
FAQs
Click a category.

X
You should have permission to access CDOM by the time your orientation starts. You will receive an
2. email
Whowhen
do weaccess
notify ifiswe don't have
granted a dialand
to CDOM pad,Netcare
Skype for Business,
as they access
require to SharePoint, access
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to log the
Contact
Note: TheTracing
websitePortal,
for CDOMaccess to the CDCCOVID
is WebCMR. email
There may bedistribution list?
a slight delay in receiving your NetCare
access. There is a Netcare module and step by step instructions (process documents you will be
3. How do Iand
provided) access SharePoint?
there will be CDCWhen will for
support I get SharePoint?
you when needed.

4. Please
If I haveensure you are link
a SharePoint following
in mythe instructions
other department below
will to access
that CD/OM:
work for SharePoint in CDC?
1) You cannot access CD/OM on a personal computer or mobile phone.
5. 2)I Ifdon't
you have
are aaccess
contracted employee
to CDOM and are
(electronic using
filing a personal computer with AHS remote access (e.g.,
system)?
soft token), you will need to access CD/OM via MyApps – the CD/OM web link will NOT work for you.
6. 3)IsYou must
there be on the
a practice AHS
area on network.
CDOM?
4) You must access the link through Internet Explorer (not another web browser).
7. Can I "hotspot"?
welcome letter.
FAQs
Click a category.

X
Yes, a 'Sandbox' (practice/training environment) has been developed in CDOM. You will be granted
2. access
Who doto we notify
both if we don't
the training andhave a dial pad, Skype
live environment for Business,
in CDOM. access
Details will to SharePoint,
be provided duringaccess to the
orientation.
7. Can I "hotspot"?
FAQs
Click a category.

X
7. Can I “hotspot”?
While doing the case investigation/contact tracing role you will need Netmotion to access the AHS
2. platform.
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we not
notify
useif key
we don't
fob orhave a dialITpad,
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questions.
7. Can I "hotspot"?
FAQs
Click a category.

1. What is the COVID phone number to pass onto clients when making calls? What hours are calls returned
from that number?
2. What should our email signature include? How do I do this?
3. What is the blurb we should add around confidential material being sent?
4. Where is more information about encrypting emails?
5. I am still confused when to encrypt emails?
6. How do I handle a potential privacy breach? What if I inadvertently send an email to the wrong recipient?
FAQs
Click a category.

X
1. What is the COVID phone number to pass onto clients when making calls? What hours are
1. calls
Whatreturned
is the COVID
fromphone number to pass onto clients when making calls? What hours are calls returned
that number?
from that number?
Calls are monitored and picked up 0800-2100 during the contact tracing hours; phone number is 1-888-
2. 522-1919.
What should our email signature include? How do I do this?
FAQs
Click a category.

X
fromathat
Open "newnumber?
email" then click on the insert tab, click on signature, click on signature again and enter
information and click on ok. Or you can also set it up by opening a new email message then click on
2. signature
What should ouritemail
and set signature
up there. include?
You will How
be given do I dotothis?
options set it up for outgoing/reply messages when
setting it up.
Information for signature:
• Name
5. • I am still
Communicable Disease
confused when Control
to encrypt emails?
• Provincial Population and Public Health
6. • Alberta
How do Health
I handle Services
a potential privacy breach? What if I inadvertently send an email to the wrong recipient?
FAQs
Click a category.

X
from that number?
After your signature you can add…

2. This
What should our email
communication signature
is intended forinclude?
the use How
of thedorecipient
I do this?
to which it is addressed, and may contain
confidential, personal, and or privileged information. Please contact us immediately if you are not the
3. intended
What is recipient
the blurbof
wethis
should add around and
communication, confidential material
do not copy, being sent?
distribute, or take action relying on it. Any
communication received in error, or subsequent reply, should be deleted or destroyed.
FAQs
Click a category.

X
from that number?
Remember that you will only be encrypting emails that are going out to Non-AHS/Alberta Health
recipients when dealing with personal/private information. For AHS or Alberta Health (AH) recipients you
2. doWhat should our
not encrypt youremail signature
emails and caninclude? How do
send directly I doyour
from this?
AHS email.

3. There
Whatisisinformation
the blurb weonshould add around
Insite and confidential
also InfoCare material
regarding being sent?
encryption found at these links:

4. https://insite.albertahealthservices.ca/it/Page16749.aspx
Where is more information about encrypting emails?
https://insite.albertahealthservices.ca/Main/assets/tls/infocare/tls-infocare-how-to-email-confidential-infor
5. mation.pdf
I am still confused when to encrypt emails?
FAQs
Click a category.

X
from are
There thatsome
number?
good examples at this InfoCare link:

2. https://insite.albertahealthservices.ca/Main/assets/tls/infocare/tls-infocare-how-to-email-confidential-infor
mation.pdf
FAQs X
Click aWhat
6. How do I handle a potential privacy breach? category.
if I inadvertently send an email to the wrong
recipient?
When a privacy breach is identified, the team leader and the staff member will review the process, and
in collaboration with the Team Lead / Unit
Training Lead completeEmail
IT Tools the Notification
and of Privacy Breach Form, and
submit to required documentation
FAQs and submit
FAQs the form by email
Skype according to the instructions. This email
FAQs
should be copied to the Associate Manager.
Note: if the privacy breach is a result of an incorrectly addressed email, the staff member when notified
should:
from that number?
1) attempt to recall the email,


2) record the results of that recall, noting which were successful and which were unsuccessful, and

3) the addressee for unsuccessful recalls should be requested to double delete the email and send
4. confirmation
Where is more information
of this action to about encrypting
the employee. emails?
Documentation of these actions and outcomes will be
requested by the Privacy Advisor.
Note: The CDCCOVIDOps email is used to communicate general information and updates to the entire
6. CDC
HowCOVID-19
do I handleteam.
a potential privacy breach?
The CDCCOVID email What if I to
is used inadvertently send an
send information email
that to the wrong
is confidential andrecipient?
private
(e.g., referral, escalation) to the Unit Leads. Always check the DSOP to ensure you are choosing the
correct email recipient.
Glossary of Acronyms and Key Terms
A-C D-I J-Z

ACeRT: Alberta COVID-19 exposure response team
Airborne: Disease transmission which occurs through microorganisms transmitted through the air through aerosolized
pathogens or small particles.
Asymptomatic: A disease stage in which the infected individual does not exhibit symptoms, although may still be infectious and
can transmit the disease to others.
Case: In the context of infectious diseases, a case is person who has been diagnosed with a disease by a physician or
other medical specialist (typically involving a positive laboratory test) and whose infection has not yet resolved.
Case Investigation: The process of looking into infectious disease cases to detect transmission among contacts, prevent outbreaks,
and delay the spread of disease.
CD: Communicable disease
Close Contact: Individual who has exposure to a confirmed or probable case of a disease during their infectious period.
Contact Tracing Teams: Teams of professionals who work to identify, educate and monitor individuals who have had close contact with
someone who is infected with a virus, bacteria, or other infectious pathogen transmitted from person-to-person.
CD/OM: Communicable Disease/Outbreak Management
Chain of A model to understand the infectious process, where each 'link' in the chain represents a factor related to
Transmission: the spread of infectious diseases. Transmission occurs when the infectious agent, which exists in a
reservoir, exits the reservoir, travels through a mode of transmission, and enters a susceptible host.
CI: Contact Investigation

A-C D-I J-Z

DI: Disease Incident
Droplet: Disease transmission which occurs when small liquid particles, which may be generated through talking,
coughing, or sneezing, exit the respiratory tract.
DSOP: Department Standard Operating Procedure

EI: Exposure Investigation
EMR: Electronic Medical Record
ESR: Enhanced Surveillance Report
FMP: Fastest means possible
FNIHB: First Nations Inuit Health Branch
ILI: Influenza Like illness
IMG: International medical graduates
Incubation Period: The time period between the occurrence of infection (or transmission) and the onset of disease
symptoms. This period may be the same as the latent period, which is the period of time between the
occurrence of infection and the onset of infectiousness, if the onset of symptoms is the same as the
onset of infectiousness.
Infectious: Infectious diseases are caused by pathogenic microorganisms (also known as pathogens), such as
bacteria, viruses, parasites or fungi. If a microorganism is infectious that means that it can be transmitted
between organisms(such as between humans).
Infectious Period: The time period during which an infected person can transmit a pathogen to another person.
Intervention: Actions and activities aiming to minimize the burden of diseases and associated risk factors.
Isolation: Used to separate people sick with an infectious disease from those who are not sick.
A-C D-I J-Z

MOH: Medical Officer of Health
ND: Notifiable disease
OI/OUB: Outbreak investigation
PHAC: Public Health Agency of Canada
Post-exposure Preventative treatment, such as a vaccine or antibiotics, that is administered after exposure to a
Prophylaxis: pathogenic agent in order to reduce a patient's risk of developing an infection or certain effects of an
illness.
Pre-symptomatic: A disease stage in which the individual exhibits no symptoms, but is infectious and can transmit the
disease.
Quarantine: Quarantine separates and restricts the movement of people who were exposed to a contagious disease
to see if they become sick. These people may have been exposed to a disease and do not know it, or
they may have the disease but do not show symptoms.
Susceptible: An individual at risk for infection

ULI: Unique Lifetime Identifiers
Case Investigation and Contact Tracing Computer
Orientation Training Path Basics
Regulated health professionals hired as external contractors
Your Training Path:

Important: If you are on this page, you are:

1) A regulated health professional (e.g., Registered Nurse (RN), Pharmacist, Registered Dietitian (RD), Physiotherapist (PT) etc.)
and
2) Hired as an external contractor (e.g., through Ian Martin, Shoppers Drug Mart, etc.)
If these two points do not apply to you, click here to go back to the standard training path.
The elements below represent your training path. Many tools and resources require log-in using your AHS credentials. If you need basic
computer training, click Computer Basics in the top-right corner of the screen.
Click each element below for more information about each step of your training path.
Unlike Alberta Health Services staff, you will access

Many of these training elements and resources must be
most programs and links through a tool called
opened with Internet Explorer. Click to learn how to find
Citrix/MyApps. You will also need to set up Skype and
Internet Explorer on your computer.
other applications on your computer. Click to learn
more.
Step #1: Complete All Required Training
Case Investigation Indigenous Awareness

Privacy training Communication Buddy Shift
and Contact Tracing & Sensitivity
Step #2: Review Resources for Case Investigators/Contact Tracers
Scheduling and Glossary of Acronyms Need support? Who to

Resources FAQs
Payroll and Key Terms Contact
Computer Basics
Basic computer competency is a requirement for your work as a case
investigator/contact tracer.
The following links are not from AHS or a requirement; however, have been provided to
support any novice computer users. If you feel you would benefit from some basic
computer skills training, try the following resources:

• Working with Computers and Devices
Internet Explorer
Internet Explorer is the Alberta Health Services (AHS) standard browser.
All AHS computers have Internet Explorer.
If you are working on a personal computer, you can download Internet Explorer from Microsoft.
To find Internet Explorer on your computer, search for it in the taskbar (search may look different depending on
your version of Windows):
Once you have opened Internet Explorer for the first time, right-click on
the icon and click “Pin to Taskbar” for easy access in the future.
Learn how to make Internet Explorer your default browser.
Clearing your cache

Several training and access issues can be resolved by clearing your browser cache (website data that is
automatically saved when you first visit a website). For instructions on how to clear your browser cache, refer to
specific help documentation found online:
• Internet Explorer
• Microsoft Edge
Clearing the Cache requires re-starting the computer. Upon restarting your computer, ensure you log in to both
the computer and MyLearningLink with your own login credentials.
Remote Access, MyApps, and other applications

You should have received a quick-start guide (Getting Started: IT Setup & Access for External
Contractors) from your company representative. Follow those steps closely to help you set up your
computer and network access.
Remote Access Smart Token

• At your personal email address you should have received an email from ‘AHS Remote Access/RSA Admin’ with a
subject line of “Your RSA SecurID Software Token.” Follow the instructions in that email.
• If you did not receive either your Alberta Health Services (AHS) login password, AHS email or the RSA SecurID
Software Token email, please contact your company representative.
Citrix
• Unlike your AHS colleagues, you will access applications, links, and other tools (including Netcare, CD/OM, the
CD/OM training environment, ACeRT SharePoint, and others) through Citrix/MyApps. For several of the links in this
training path and in the online learning courses, you will have to open the URL through Citrix/MyApps rather
than simply clicking the link. If you cannot open a link by clicking it, try opening it through Citrix/MyApps.
• Follow the instructions in the quick-start guide to download the Citrix Workspace App.
• We are aware of issues with regulated contractors accessing Netcare. Please reach out to your team lead for
assistance when Netcare access is required. Do not call Ian Martin, Shoppers Drug Mart or AHS IT support, we are
aware of the issue and working toward a solution.
Connect to AHS and test your access

• Try out your access to the various applications by going to: https://myapps.ahs.ca Bookmark this link.
• The login page for MyApps requires your user name, password, and the 8-digit PIN from RSA on your smartphone.
• Click on Applications to see all of the applications you have access to:
Install Skype for Business 2016

• Follow the steps in the quick-start guide to ensure you have the Skype for Business application on your personal
computer and log in using your AHS network ID/password and AHS email address.
Need IT help? Start by contacting your company IT Support representative.

Privacy Training
In MyLearningLink, register for and complete the following course (only complete if
you have not done so this year).
• Annual Continuing Education (ACE) - InfoCare - On Our Best Behaviours
(Note: Your courses should be linked to your profile and therefore pre-populated in a list.
If you can’t find the course, however, try searching for Infocare in MyLearningLink)
This course is a mandatory prerequisite for the case investigation and contact tracing
courses that come next in your training path.

Please complete the following courses in the order below.
1. Case Investigation and Contact Tracing - Module 1 - Getting Started

2. Case Investigation and Contact Tracing - Module 2 - Case Investigation
3. CD/OM STI Training 01 - Accessing CD/OM
4. CD/OM STI Training 02 - Search for a Client
5. CD/OM STI Training 03 - Client Registry Search
6. CD/OM STI Training 04 - Create New Client
7. Case Investigation and Contact Tracing - Module 3 - Using CD/OM
Note: These courses should be pre-populated in your MyLearningLink profile. If you

need to search for them, however, try searching for just part of the title and then
selecting the correct course. For example, searching MyLearningLink for case
investigation will reveal courses 1, 2, and 7. Searching for STI training will reveal a list
of results from which you can select the appropriate courses.
Communication
Please complete the following courses in the order below:
Skype for Business Basic Training (Video, 26 minutes)
• Communication Basics for Telephone Interactions
This course takes approximately 30 minutes.

Buddy Shift
You are expected to complete the scheduling, privacy, communication, and case
investigation / contact tracing training listed in this training path prior to starting your
online buddy shift.
After you have completed your orientation training you will be paired with an
experienced case investigator/contact tracer for a virtual "Buddy Shift". Use the
document below for self-assessment, and as a guide to identify areas of strength and
areas you need to work on.
• Self-Assessment Guide for Case Investigators / Contact Tracers
Reminder: You access ACeRT Sharepoint (and therefore the link above) through
Citrix/MyApps. Clicking the link will likely not work. It needs to be opened through
MyApps.
Indigenous Awareness and Sensitivity
Cultural competency training is vital to providing safe, sensitive, and appropriate care for Alberta’s
First Nations, Inuit and Metis populations. You are required to take all three parts of AHS’
Indigenous Awareness and Sensitivity course (Our People, Our Culture, and Our Wellness). Find
the courses on MyLearningLink.
Start Part 1A - Our People during your orientation. The rest of the Indigenous Awareness and
Sensitivity courses do not need to be finished before your first shift. We recommend taking Part 1A
during orientation and continuing your learning during work shifts as time becomes available (e.g.,
when there is no longer time to start a new investigation call at the end of a shift).
The required courses are:

- Indigenous Awareness and Sensitivity - Part 1A - Our People
- Indigenous Awareness and Sensitivity - Part 1B - Our People
- Indigenous Awareness and Sensitivity - Part 1C - Our People
- Indigenous Awareness and Sensitivity - Part 2A - Our Culture
- Indigenous Awareness and Sensitivity - Part 2B - Our Culture
- Indigenous Awareness and Sensitivity - Part 3A - Our Wellness
- Indigenous Awareness and Sensitivity - Part 3B - Our Wellness
These courses should be pre-populated and linked to your MyLearningLink profile. If you need to
search for them, search MyLearningLink for: indigenous
Scheduling and Payroll

• As of now, your pay and schedule are controlled and set by your hiring company (e.g., Shoppers Drug,
Ian Martin, etc.). Please contact them for questions as neither Alberta Health Services (AHS) Human
Resources nor your AHS educator or AHS manager will be able to answer scheduling or payroll
questions.
• For regulated health professionals hired as external contractors through Ian Martin, contact
support@ianmartin.com
• For regulated health professionals hired as external contractors through Shoppers Drug Mart,
contact Germain Breton (gbreton@shoppersdrugmart.ca)
• You may be asked to view and access your schedule through AHS’ Provincial Staffing schedule (called
ESP). If this impacts you, you will need to take an additional course through MyLearningLink. Complete
the course: Workforce ESP Self Service. You will access ESP through the external AHS website (look
for “Staff Scheduling” under “Top Searches”)
Resources
Respectful Workplace Resources
AHS is committed to creating workplaces where people feel safe, healthy, valued and included, where each person is
treated with respect and dignity. The resources and information on AHS Safe Care Together are designed to help you
to build and maintain healthy and productive work relationships, including those with clients/callers.
Reminder: You access ACeRT Sharepoint (and therefore the files below that have private.albertahealthservices.ca in their
URL) through Citrix/MyApps. Clicking the link will likely not work. It needs to be opened through MyApps.
Public Health Information Work-Related Resources

• Government of Alberta: COVID-19 info for • ACeRT SharePoint site
Albertans • COVID-19 Department
• Alberta Health Services: Novel Standard Operating Procedure (DSOP) (If this link does
Coronavirus (COVID-19) not work for you, see the FAQ for a step-by-step guide to
opening the DSOP.)
• Public health disease management guidelines:
Resources for Clients
coronavirus – COVID-19
• Caring for a COVID Patient at Home
• AHS Staff & Health Professional Resources
• COVID-19 Online Self-Assessment
• COVID-19 & Pregnancy, Birth, Postpartu
m Social Support Resources
• Safely Working with Limited or Non-English Speaking
& Breastfeeding: Information for Expectan Patients/Clients
t
and New Parents • Interpretive Service for Hearing and Speech Impaired
• Resources for Specific Health Conditions • Translated Resources for COVID-19
• Household Contacts Quarantine • Indigenous Health Resources (COVID-19)

Requirements • Social Support Resources: Help in Tough Times
FAQs
Click a category.

5. Where do I access DSOP? How do I open it? The link is not working.
FAQs
Click a category.

X
There is information on the MyLearningLink page regarding accessing e-learning courses on a personal
2. computer.
Are buddy shifts in person?
MyLearningLink also has Tips for Common Issues.
3. We
Are there taking
advise any resources available
your course to assist
on Internet in the event
Explorer of an
(IE). The angry/abusive
recently updatedcaller?
Google Chrome and
Microsoft Edge Chromium browsers will result in your course not moving to pass or completing properly.
If you are using the correct browser and you have cleared your cache and are still experiencing issues,
contact MyLearningLink support at: helpmylearninglink@ahs.ca or 1-888-580-7010. Let them know that
you were hired as an external contractor.
FAQs
Click a category.

X
No, all of the work in contact tracing and case investigation is done virtually, including the buddy shift.
You will "follow" your buddy through Skype-listen to a call, watch the charting process and converse with
your buddy and team.
FAQs
Click a category.

X
On the ACeRT Sharepoint site you will find the document "Angry Abusive Caller- intranet common call
resource" found under the Resource file.
FAQs
Click a category.

X
4. MyLearningLink keeps crashing and I can't get my online courses to mark as "complete".
The support staff from MyLearningLink (helpmylearninglink@ahs.ca) suggest clearing your cache and
using Internet Explorer. Their guidance is:
1. Ensure your browser is in accordance with AHS IT Browser Standards.
4. 2.MyLearningLink
Clear your browser
keepscache. Thisand
crashing resolves
I can't many
get myissues
onlinewith eLearning
courses courses.
to mark For instructions on
as "complete“.
how to clear the browser cache, refer to the MyLearningLink Tips for Common Issues located under
5. Help in
Where doMyLearningLink.
I access DSOP? How do I open it? The link is not working.
3. Clearing the cache requires re-starting the computer. Ensure you log into both the computer and
6. How do I get on awith
MyLearningLink team?
yourHow
owndo I get in touch with the team lead?
credentials.
As a backup, we recommend taking and saving a screenshot of the course completion screen for each
course you complete in MyLearningLink. This can help with troubleshooting.
See MyLearningLink’s Tips for Common Issues for more information.

FAQs
Click a category.

X
If the link to the DSOP on Insite (provided in the “Resources” section of the Training Path) doesn’t work,
2.
tryAre
thisbuddy shifts in person?
link: AHS COVID-19 DSOP. This link is on SharePoint so you may need to open it through
Citrix/MyApps.
4. If MyLearningLink
this link does notkeeps
work,crashing
use the following steps
and I can't to open
get my onlinethe DSOPto
courses through CD/OM:
mark as "complete“.
1. Open CD/OM
5. 2.Where
On thedotop navigation
I access DSOP? bar, go do
How to “Library”
I open it? The link is not working.
3. On the left side folders, select “Communicable Disease”
6. 4.How dofolders
In the I get on a team?
(middle How
of the do I get
screen), in touch
select with the team lead?
“Provincial”
• AHS
• DSOP
• Disease Specific DSOP
• Novel Coronavirus
• AHS Covid-19 DSOP
FAQs
Click a category.
Training IT Tools Email and X

6. How do I get on FAQs
a team? How do I FAQs
get in touch with the team
Skype FAQs lead?
In SharePoint, look for the red folder icon titled Scheduling. Within that folder the assignment sheet for
1.
the next day will be posted. It will be posted by 2100 the evening prior to the next day's shifts. Look for
I am having problems accessing the MLL modules. Help?
your name on the list (if it is a buddy shift it will be highlighted and/or "buddy shift" will be written by your
2. name). To make
Are buddy shiftsthis
in easier,
person?use CTRL + F to search for your name.
3. If Are
you there
are on Teams
any A-J, toavailable
resources join yourtoteam meeting
assist at theof
in the event start of your shift, open
an angry/abusive the PDF document
caller?
called CDC TEAM Skype Meeting Links in the Scheduling folder on ACERT SharePoint. If your name is
4. listed
MyLearningLink keeps
under the first teamcrashing and Iassigned
lead in your can't get team,
my online
selectcourses tomeeting
the first mark as link
"complete“.
to join the team
meeting. If your name is listed under the second team lead in your assigned team, select the second
5. link.
Where doare
If you I access DSOP?
working in theHow do I open(Pod)
Partnership it? The linkor
Team is on
notanother
working. team, you will get an email inviting
you to your meeting.
If your name is not on the daily schedule and you are scheduled to work, please reach out to the CDC
Unit Lead listed at the top of the schedule. There will be a Unit Lead designated to assist with
scheduling issues for both the Day and Evening shift – this is noted at the top of the daily schedule
under CDC Unit Lead ‘Scheduling’ heading.
FAQs
Click a category.

7. Can I "hotspot"?
8. I’m having difficulties accessing Netcare. Help?

FAQs
Click a category.

X
If you are working from a personal computer, download Internet Explorer here. All AHS computers have
2. Internet
Who doExplorer
we notify if we
(IE) don't have
according a dial
to IT. Go topad,
theSkype for of
left side Business, access
your bottom tasktobar
SharePoint,
and look access to the
for the "search"
Contactit Tracing
feature, may look Portal,
like aaccess to theglass.
magnifying CDCCOVID
Click onemail distribution
it, type list?
in internet explorer, then right click and pin
to your taskbar to add it. You will need Internet Explorer for the program contact tracers use for charting
3. (CDOM).
How do I access SharePoint? When will I get SharePoint?
4. For
If Imore
have information
a SharePointonlink
navigating Windows
in my other and other
department apps,
will that visitfor
work "Computer Basics".
SharePoint in CDC?
5. For morehave
I don't information onCDOM
access to Internet Explorer,filing
(electronic click system)?
here.
7. Can I "hotspot"?

FAQs
Click a category.

X
2. Who do we notify if we don't have a dial pad, Skype for Business, access to SharePoint,
1. access
I don't to
think
theI Contact
have Internet Explorer.
Tracing Portal,Help?
access to the CDCCOVID email distribution list?
2. You
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may we notify if we your
to restart don'tcomputer
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finalize for Business,
access. Access toaccess to SharePoint,
the above access
requirements maytoonly
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necessary email
training. distribution
Please list?
follow the training path to ensure that you
have completed all of the required courses and forms.
Check the MyApps page for additional troubleshooting and access requirements.
If you have done all the troubleshooting outlined above, reach out to your company IT representative:
5. • I Hired through
don't have Ian to
access Martin?
CDOMContact: support@ianmartin.com
(electronic filing system)?
• Hired through Shoppers Drug Mart? Contact Enterprise Resolution Centre (ERC) at 1-888-372-0037.
7. Can I "hotspot"?

FAQs
Click a category.

X
You will access SharePoint through Citrix/MyApps. This is different than how AHS staff access
2. SharePoint
Who do weand
notify if we don't
so might have a dial
look different pad,
from theSkype for Business,
process accessortoTeam
that your buddy SharePoint, access to the
Lead use.
Check the MyApps page for additional troubleshooting and access requirements.
If you have done all the troubleshooting outlined above, reach out to your company IT representative:
4. • IfHired
I havethrough Ian Martin?
a SharePoint link in Contact:
my othersupport@ianmartin.com
department will that work for SharePoint in CDC?
• Hired through Shoppers Drug Mart? Contact Enterprise Resolution Centre (ERC) at 1-888-372-0037.
7. Can I "hotspot"?

FAQs
Click a category.

X
No, there are different SharePoint sites for groups/departments so you will need permission granted to
2. gain
Who do wefor
access notify
the ifone
wespecific
don't have a dial pad,
to Alberta Skype for
COVID-19 Business,
Exposure access to
Response SharePoint,
Team (ACERT). access to the
7. Can I "hotspot"?

FAQs
Click a category. X
You should have permission to access CDOM by the time your orientation starts. You will receive an
email when accessTraining
is granted to CDOM and Netcare as Email
IT Tools they require
and usernames/passwords to log on.
Note: The website for CDOM is WebCMR.
FAQs FAQs There may be a slight
Skype FAQsdelay in receiving your NetCare
access. There is a Netcare module and step by step instructions (process documents you will be
provided) and there will be CDC support for you when needed.
Please ensure you are following the instructions below to access CD/OM:
1) You cannot access CD/OM on a personal computer or mobile phone.
2) If you are a contracted employee and are using a personal computer with AHS remote access (e.g.,
soft token), you will need to access CD/OM via MyApps – the CD/OM web link will NOT work for you.
3) You must be on the AHS network.
4) You must access the link through Internet Explorer (not another web browser).
4. Check
If I have
theaMyApps
SharePoint
pagelink
forinadditional
my other troubleshooting
department will and
that access
work forrequirements.
SharePoint in CDC?
5. If Iyou
don't have
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done to CDOM
all the (electronicoutlined
troubleshooting filing system)?
above, reach out to your company IT representative:
• Hired through Ian Martin? Contact: support@ianmartin.com
6. • IsHired
therethrough
a practice area onDrug
Shoppers CDOM?Mart? Contact Enterprise Resolution Centre (ERC) at 1-888-372-0037.
7. Can I "hotspot"?

FAQs
Click a category.

X
Yes, a 'Sandbox' (practice/training environment) has been developed in CDOM. You will be granted
2. access
Who do to we notify
both if we don't
the training andhave a dial pad, Skype
live environment for Business,
in CDOM. access
Details will to SharePoint,
be provided duringaccess to the
orientation.
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You Tracing
will access thePortal,
Sandboxaccess to theCitrix/MyApps.
through CDCCOVID email Thisdistribution
is different list?
from how AHS staff access the
Sandbox.
7. Can I "hotspot"?

FAQs
Click a category.

X
7. Can I “hotspot”?
While doing the case investigation/contact tracing role you will need Netmotion to access the AHS
2. platform.
Who do Do
we not
notify
useif key
we don't
fob orhave a dialITpad,
hotspot. canSkype for Business,
help with Netmotionaccess to SharePoint, access to the
questions.
7. Can I "hotspot"?

FAQs
Click a category.

X
We are aware of issues with regulated contractors accessing Netcare. Please reach out to your team
2. lead
Whofordoassistance
we notify if we don't
when haveaccess
Netcare a dial pad, Skype for
is required. DoBusiness, access
not call Ian toShoppers
Martin, SharePoint, access
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orthe
AHS
Contact Tracing Portal, access to the CDCCOVID email distribution
IT support, we are aware of the issue and working toward a solution. list?
7. Can I "hotspot"?

FAQs
Click a category.

from that number?
FAQs
Click a category.

X
1. What is the COVID phone number to pass onto clients when making calls? What hours are
1. calls
Whatreturned
is the COVID
fromphone number to pass onto clients when making calls? What hours are calls returned
that number?
from that number?
Calls are monitored and picked up 0800-2100 during the contact tracing hours; phone number is 1-888-
2. 522-1919.
FAQs
Click a category.

X
fromathat
Open "newnumber?
email" then click on the insert tab, click on signature, click on signature again and enter
information and click on ok. Or you can also set it up by opening a new email message then click on
2. signature
What should ouritemail
and set signature
up there. include?
You will How
be given do I dotothis?
options set it up for outgoing/reply messages when
setting it up.
Information for signature:
• Name
5. • I am still
Communicable Disease
confused when Control
to encrypt emails?
• Provincial Population and Public Health
6. • Alberta
How do Health
I handle Services
a potential privacy breach? What if I inadvertently send an email to the wrong recipient?
FAQs
Click a category.

X
from that number?
After your signature you can add…

2. This
What should our email
communication signature
is intended forinclude?
the use How
of thedorecipient
I do this?
to which it is addressed, and may contain
confidential, personal, and or privileged information. Please contact us immediately if you are not the
3. intended
What is recipient
the blurbof
wethis
should add around and
communication, confidential material
do not copy, being sent?
distribute, or take action relying on it. Any
communication received in error, or subsequent reply, should be deleted or destroyed.
FAQs
Click a category.

X
from that number?
Remember that you will only be encrypting emails that are going out to non-AHS/Alberta Health
recipients when dealing with personal/private information. For AHS or Alberta Health (AH) recipients you
2. doWhat should our
not encrypt youremail signature
emails and caninclude? How do
send directly I doyour
from this?
AHS email.

3. There
Whatisisinformation
the blurb we should
about add around
encrypting confidential
emails material
in the Case being sent?
Investigation / Contact Tracing online learning
modules. You can revisit those modules through MyLearningLink whenever you need a refresher.
FAQs
Click a category.

X
from are
There thatanumber?
number of good examples available by searching InfoCare on Insite. As you do not have
access to Insite at this time, your Team Lead may be able to share this with you.
FAQs X
Click aWhat
6. How do I handle a potential privacy breach? category.
if I inadvertently send an email to the wrong
recipient?
When a privacy breach is identified, the team leader and the staff member will review the process, and
in collaboration with the Team Lead / Unit
Training Lead completeEmail
IT Tools the Notification
and of Privacy Breach
Scheduling, Shift Form, and
submit to required documentation
FAQs and submit
FAQs the form by email
Skype according and
FAQs to the instructions.
Pay FAQs This email
should be copied to the Associate Manager.
Note: if the privacy breach is a result of an incorrectly addressed email, the staff member when notified
should:
from that number?
1) attempt to recall the email,


2) record the results of that recall, noting which were successful and which were unsuccessful, and

3) the addressee for unsuccessful recalls should be requested to double delete the email and send
4. confirmation
Where is more information
of this action to about encrypting
the employee. emails?
Documentation of these actions and outcomes will be
requested by the Privacy Advisor.
Note: The CDCCOVIDOps email is used to communicate general information and updates to the entire
6. CDC
HowCOVID-19
do I handleteam.
a potential privacy breach?
The CDCCOVID email What if I to
is used inadvertently send an
send information email
that to the wrong
is confidential andrecipient?
private
(e.g., referral, escalation) to the Unit Leads. Always check the DSOP to ensure you are choosing the
correct email recipient.
A-C D-I J-Z

ACeRT: Alberta COVID-19 exposure response team
Airborne: Disease transmission which occurs through microorganisms transmitted through the air through aerosolized
pathogens or small particles.
Asymptomatic: A disease stage in which the infected individual does not exhibit symptoms, although may still be infectious and
can transmit the disease to others.
Case: In the context of infectious diseases, a case is person who has been diagnosed with a disease by a physician or
other medical specialist (typically involving a positive laboratory test) and whose infection has not yet resolved.
Case Investigation: The process of looking into infectious disease cases to detect transmission among contacts, prevent outbreaks,
and delay the spread of disease.
CD: Communicable disease
Close Contact: Individual who has exposure to a confirmed or probable case of a disease during their infectious period.
Contact Tracing Teams: Teams of professionals who work to identify, educate and monitor individuals who have had close contact with
someone who is infected with a virus, bacteria, or other infectious pathogen transmitted from person-to-person.
CD/OM: Communicable Disease/Outbreak Management
Chain of A model to understand the infectious process, where each 'link' in the chain represents a factor related to
Transmission: the spread of infectious diseases. Transmission occurs when the infectious agent, which exists in a
reservoir, exits the reservoir, travels through a mode of transmission, and enters a susceptible host.
CI: Contact Investigation

A-C D-I J-Z

DI: Disease Incident
Droplet: Disease transmission which occurs when small liquid particles, which may be generated through talking,
coughing, or sneezing, exit the respiratory tract.
DSOP: Department Standard Operating Procedure
EI: Exposure Investigation
EMR: Electronic Medical Record
ESR: Enhanced Surveillance Report
FMP: Fastest means possible
FNIHB: First Nations Inuit Health Branch
ILI: Influenza Like illness
IMG: International medical graduates
Incubation Period: The time period between the occurrence of infection (or transmission) and the onset of disease
symptoms. This period may be the same as the latent period, which is the period of time between the
occurrence of infection and the onset of infectiousness, if the onset of symptoms is the same as the
onset of infectiousness.
Infectious: Infectious diseases are caused by pathogenic microorganisms (also known as pathogens), such as
bacteria, viruses, parasites or fungi. If a microorganism is infectious that means that it can be transmitted
between organisms(such as between humans).
Infectious Period: The time period during which an infected person can transmit a pathogen to another person.
Intervention: Actions and activities aiming to minimize the burden of diseases and associated risk factors.
Isolation: Used to separate people sick with an infectious disease from those who are not sick.
A-C D-I J-Z

MOH: Medical Officer of Health
ND: Notifiable disease
OI/OUB: Outbreak investigation
PHAC: Public Health Agency of Canada
Post-exposure Preventative treatment, such as a vaccine or antibiotics, that is administered after exposure to a
Prophylaxis: pathogenic agent in order to reduce a patient's risk of developing an infection or certain effects of an
illness.
Pre-symptomatic: A disease stage in which the individual exhibits no symptoms, but is infectious and can transmit the
disease.
Quarantine: Quarantine separates and restricts the movement of people who were exposed to a contagious disease
to see if they become sick. These people may have been exposed to a disease and do not know it, or
they may have the disease but do not show symptoms.
Susceptible: An individual at risk for infection
ULI: Unique Lifetime Identifiers
Contacts for Support

As a contract employee, the typical Alberta Health Services IT and Human Resources contacts
(including your orientation leader and Communicable Disease Control (CDC) manager) may
not be able to troubleshoot your issue. Please use the steps below to determine where to
direct your questions.
• Many of the most common access, computer, and learning questions have been addressed
in the FAQ. We recommend starting your search there. It is updated regularly.
• For IT issues, make sure that you’ve followed all of the steps in the quick-start guide.
• For HR issues (e.g., payroll, scheduling, sick time, overtime, etc.), contact the external
company who hired you:
• If you were hired by Ian Martin Group, contact support@ianmartin.com
• If you were hired by Shoppers Drug Mart, contact: Germain Breton (
gbreton@shoppersdrugmart.ca)
• If you have exhausted the IT solutions in the FAQ and elsewhere in the training path, start
with the IT Support services at your hiring company:
• Ian Martin Group: contact support@ianmartin.com
• Shoppers Drug Mart: contact Enterprise Resolution Centre (ERC) at 1-888-372-0037

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Computer

Case Investigation and Contact Tracing Basics

Orientation Training Path

Your Training Path

Case Investigation and Indigenous Awareness

Step #3: Review Resources for Case Investigators/Contact Tracers

• Using a PC (Windows 10)

Learn how to make Internet Explorer your default browser.

Clearing your cache

1. Workforce ESP Self Service

1. Annual Continuing Education (ACE) - InfoCare - On Our Best Behaviours

Upon completion, take a screenshot of the completion screen and email it to

Case Investigation and Contact Tracing

In MyLearningLink, register for and complete:

1. Case Investigation and Contact Tracing - Module 1 - Getting Started

Skype for Business Basic Training (Video, 26 minutes)

In MyLearningLink, register for and complete:

1. Communication Basics for Telephone Interactions

This course takes approximately 30 minutes.

• Self-Assessment Guide for Case Investigators / Contact Tracers

Indigenous Awareness and Sensitivity

The required courses are:

To find these courses, search MyLearningLink for: indigenous

Public Health Information Work-Related Resources

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2. Are buddy shifts in person?

5. Questions on BLS recertification

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5. Questions on BLS recertification

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4. 1.If Ensure your browser

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5. Questions on BLS recertification

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1. I don't think I have Internet Explorer. Help?

3. How do I access SharePoint? When will I get SharePoint?

5. I don't have access to CDOM (electronic filing system)?

6. Is there a practice area on CDOM?

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6. Is there a practice area on CDOM?

Training IT Tools Email and

5. I don't have access to CDOM (electronic filing system)?

6. Is there a practice area on CDOM?

Training IT Tools Email and

6. Is there a practice area on CDOM?

Training IT Tools Email and

3. How do I access SharePoint? When will I get SharePoint?

5. I don't have access to CDOM (electronic filing system)?

6. Is there a practice area on CDOM?

Training IT Tools Email and

Training IT Tools Email and

3. How do I access SharePoint? When will I get SharePoint?

5. I don't have access to CDOM (electronic filing system)?

6. Is there a practice area on CDOM?