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If the answer to these questions is “yes,” then know your team is not alone. According to a
survey done by Hubspot, 66% of salespeople are not reaching their quotas.
There are a number of reasons why your team is not performing at its peak level. Here are
some of the top ones:
There are a seemingly infinite number of reasons why your sales team is struggling to reach the
success that both you and they want. Not only is this frustrating to Sales Managers because
they need their team to reach sales goals, but it can result in high employee turnover. Further,
this has the potential to cost your company a great deal of money.
In fact, some estimate that losing an employee and hiring someone else to fill the position
can cost your company 200% of the employee’s annual pay.
We are guessing your company would like to do without those costs. And that is where you
come in. Ensuring that you are a good Sales Manager will help you avoid the problems
associated with an underperforming sales team.
However, there is more to leading your team to success than you may think. While you need to
meet your quotas and always adhere to company policies, there is a great deal more that
happens behind the scenes. This includes inspiring your team, motivating them, leading them to
better sales performance and guiding them to success in their careers.
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Read on to find out the effective sales management strategies you need to adopt today to get
your team on the right track and avoid sales management mistakes.
Contents hide
1 Top Sales Management Strategies for Sales Teams
1.1 1. One-on-One Coaching
1.2 2. Encourage Continued Learning
1.3 3. Use Technology
1.4 4. Streamline the Sales Process
1.5 5. Establish a Good Company Culture
1.6 6. Understand Your Sales Team’s Differences
1.7 7. Inspire Your Team
1.8 8. Drive Competition
1.9 9. Get to Know Your Team
1.10 10. Build a Winning Sales Team
1.11 11. Cultivate a Winning Sales Team
1.12 12. Identify Sales Team’s Barriers to Success
1.13 13. Help Your Sales Team Create Effective Sales Plans
1.14 14. Start Early to Stay Ahead of the Curve
1.15 15. Pay Attention to Seemingly Small Issues
1.16 16. Give Your Team Detailed Feedback
1.17 17. Identify and Communicate Both Team and Individual Goals
1.18 18. Make Sure Your Sales Team Knows Competitors’ Offers
1.19 19. Celebrate Individual and Team Wins
1.20 20. Set High Goals that Are Realistic
2 In Closing
Top Sales Management Strategies for Sales Teams
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Click to Enlarge
1. One-on-One Coaching
We understand: Sales Managers are busy.
This makes it tough to stay on top of everything on your to-do list, and most often, one-on-one
coaching falls through the cracks.
But, in order to help your sales team reach peak performance, that needs to change. Regular
coaching is integral to your team becoming more productive, more confident and more skilled at
sales.
In fact, companies who provide solid coaching to their team see a 16.7% growth in their
annual revenue.
If your sales team is properly coached through a variety of customer interactions, they will be
better prepared to handle difficult situations. And this means they will be able to close more
deals.
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In addition, one-on-one coaching allows your reps to feeling more confident in their approach to
sales since they will have input from an expert (you).
Your best salespeople will appreciate any help you can offer, as long as you are still allowing
them certain freedoms and flexibility.
And, if worse comes to worst and you are hard-pressed to find time to work one-on-one with
each of your salespeople, at the very least provide regular input.
However, a study by Harvard Business Review found that 87% of what people learn in a live
training is forgotten in a mere 30 days.
So get your effective training in place, and watch your middle performers become top performers
that can generate more revenue for your company.
It is important to train your team regularly to keep the information fresh in their minds.
A great sales management strategy to help you do this is to create a strategic training plan for
the next year and make sure your team sticks to it. This training should reinforce previously
taught lessons, while also adding in new strategies for them to continue building their skillset.
Further, you also encourage your team to pursue continued education on their own to perform at
their best and stay ahead of the competition.
3. Use Technology
Thanks to constantly improving technology, many parts of the sales process are becoming
automated, thus quicker and easier for your salespeople to complete.
A good CRM makes collaboration much easier, as well as eases the difficulty of keeping track of
calls and clients.
Further, tools such as tablets and headsets allow your salespeople to effortlessly multi-task,
allowing client meetings and calls to be well-documented without taking your salespeople’s
focus away from their clients.
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The key to bringing technology into your sales team’s efforts is to ensure it works seamlessly
with the tools and systems your team already has set in place.
Also key is to always be on the lookout for the latest developments to ensure your team
continues to be as productive and efficient as possible.
You can even take this one step further by asking your team their input — find out if there are
any tools they think would help them better execute their job.
One of the best ways to develop an effective sales process for your team is to create playbooks.
Playbooks take the processes of your best salespeople and share those tactics with your
underperforming sales reps.
This results in a more efficient, productive and consistent sales process across your entire team.
It is crucial to keep in mind when using playbooks, however, that they will not fit every situation.
Instead, they act as a flexible guide that will take your sales reps through the journey of the
buyer.
Millennials, according to the Pew Research Center, rule the U.S. workforce. In fact, there are
nearly 54 million of this generation’s people working, and they place a lot of importance on a
company’s culture.
Thus, it is in your best interest to find ways to improve your company culture and provide your
employees with some key things, including:
Flexibility. This can be flexibility in scheduling, in the location they work from or the way
their office is set up.
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Though many successful salespeople have similar personality traits, including Drive,
recognize that does make everyone a carbon copy of each other.
Your salespeople will have different personalities, learning styles and coaching preferences. So,
be sure you do not treat and coach everyone the same way.
Instead, take each individual’s unique personalities into account and adjust your management
strategy accordingly. This will increase the chances of each of your salespeople performing to
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If you are looking for assistance in better understanding your salespeople’s personalities or
preferences, consider using an assessment, like The Production Builder™, which is designed
to give you coaching and mentoring guidance, based on each salesperson’s unique personality
profile.
In fact, they use inspiration as one of their top sales team management strategies. They do so
by helping each salesperson see how successful they can become, and motivating them to
maximize their potential
And you know what that means — better sales results and greater revenues.
8. Drive Competition
If you are looking for a powerful sales management strategy to boost your team, creating a
competition is a great option.
1. Define a clear goal. Whether you want to improve customer service, increase sales
volume or simply survive a seasonal slump, you must first clearly communicate the
objective of your contest to your sales team.
2. Keep it simple. Try to focus on one goal during your competition. Also, make sure the
rules are easy-to-understand so your salespeople can easily participate.
3. Have fun. Chances are most of your salespeople have a natural Competitiveness.
Encourage friendly banter around the competition to make it more fun and interesting.
Keep hype up about the competition by posting news and sending out updates via email.
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Whoever ends up winning the competition, be sure to recognize and reward them for their
accomplishment.
How can you expect to be successful in your sales management strategies if you do not know
your team?
Knowing the team you are working with is an absolute necessity in the world of sales. Not only
do you need to know the obvious things — your salespeople’s names and faces — you also
need to take the time to get to know sales-specific things about them, including their:
Selling style
Learning style
Motivators
Strengths
Weaknesses
All of these things will allow you to truly connect with your salespeople, which brings with it some
great benefits.
When salespeople feel connected to their Sales Manager, they are more productive. In fact,
according to a Gallup poll, companies whose employees are more engaged have 21% higher
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So take the time to get to know your team and you will see your sales soar.
So, what sales management strategy do you use to reach that level of trust?
Trusting your team begins with building a winning team. If you want to have a strong team, you
must hire strong salespeople, people who have Drive.
You can determine whether your candidate has Drive by implementing a sales aptitude test
such as The DriveTest® into your hiring process. This test will filter out those who are not built
to be strong salespeople.
Using The DriveTest® will save you both time and money — a lot of money. In fact, DePaul
University reported that you can count on waiting six months and spending an average of
$110,000 to replace a lost sales rep.
No company wants to waste that kind of money. Instead, work to build a great team from the
start. The extra money you spend up-front will be well worth it in the long run.
Here are some of the top ways to lead your sales team to success:
I. Invest time and resources to help your team hit their quotas.
Even highly Driven salespeople still need supportive tools to help them maximize their full
potential. Provide your team with the resources they need to do the best job they can, whether
that is a certain software program, presentation material or even administrative assistance.
Check out Sales Psyched! as a resource to help your salespeople take their selling to the next
level with psychological selling tips sent directly to them twice per week.
If a small investment can help your salespeople close valuable leads more efficiently, then the
investment will be well worth it.
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The way you approach sales and quotas may not actually work for all of your salespeople. It is
important that you work with each individual rep to provide them with the approach and support
they need to be successful.
Though it is your job to keep track of your sales team’s progress, you need to keep track of
your own goals and progress as well.
Your team may be struggling with some barriers that are keeping them from reaching their goals.
And, it is your job to identify those barriers and help your team overcome them.
Here are the top three sales barriers holding many sales teams back, and how you can break
through them:
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Work with your sales reps to change their perspective on rejection. Do not let them assume that
a cold call will result in a rejection. Rather, help them be hopeful that a cold call will result in a
sale.
Another way to help salespeople overcome their fear of rejection is by ensuring your
salesperson thoroughly understands how your company’s product or service can help the
customer and is able to communicate that.
Further, providing your salespeople with scripts addressing common customer concerns will help
them better anticipate objections and prepare solid responses.
Did you know that 92% of all customer interaction happens over the phone?
The key to your salesperson having a successful sales call lies not in them doing all the talking,
but rather in them doing a lot of listening. Listening connects salespeople with customers and
makes the phone calls more of a conversation rather than a pitch, which helps build a longer
lasting relationship.
With 90% of marketers stating that social media has increased exposure for their
business, there is no denying its importance.
First of all, it establishes credibility. It is easier for your salespeople to sell when the potential
customer has seen your product or service advertised on social media. It provides a level of
knowledge and comfort for the prospect.
Secondly, it allows your team to see where they are positioned in comparison to your
competition. Social media marketing typically warrants feedback, and that feedback helps your
team understand their place in the industry, and what they can do to improve their sales tactics.
Thus, you are missing out on a number of potential leads if you do not have a strong social
media strategy in place.
In fact, sales teams have been shown to improve their closings by 67% when working
together with the marketing team.
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Instead, they used sales plans. And, because each of your salespeople is different from the
next, you need to work with them to create sales plans that work well for each person on an
individual level.
Make sure each member of your sales team includes the following in their sales plans:
Similarly to how your salespeople should anticipate customer objections, you should anticipate
potential issues that could arise within your sales team and have a plan to address them before
they become a problem.
Hiring a strong sales team is the best way to get your team off to a promising start, and
minimizes the chances of bad hires slowing down the team’s progress.
From there, you will want to provide your new salespeople with the proper coaching and skill
teaching they need to do well right out of the gate.
Do not wait until they show obvious signs of a struggle to bring them in for additional training or
coaching.
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After your sales team is trained, regularly check in with them and pay attention to their numbers
to see if you start to notice any negative trends with specific individuals or within the team
overall, however small.
This could be an indication that part of the sales process needs to be improved.
Say one of your salespeople has a few bad calls in a week. They could be having a rough week,
or they could not be using their skills in the right way to close deals. Though a week of struggle
may not seem like a big deal, it could become a bigger issue if they do not tackle these issues
early on.
Doing so is important for not only the company goals, but also for the individual salesperson.
They could be having more trouble with sales calls then you realized, so you want to address
this problem before it becomes something larger.
Research has shown that when a manager places focus on employee strengths, workers are 30
times more likely to remain engaged in their work.
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Further, 65% of employees have admitted they wish they got more feedback from their
managers.
However, it is important that you not only provide feedback about what your employees are
doing right, but also the areas in which they could improve. In fact, many high-Drive salespeople
look forward to constructive criticism, because it helps them get one step closer to closing more
deals.
So, make sure you are giving your sales reps the feedback they want and need.
The best way to do this is to be specific. Avoid micromanaging your employees and, instead,
provide them with new things to implement that they can track and report back to you on, rather
than you checking up on them.
And, to increase your chances of meeting the numbers the company has set, you need to clearly
communicate the goals you expect your team as a whole to reach, as well as the goals of each
individual person.
Not only do your goals need to be clear to your team and each salesperson, they also need to
be realistic.
If you have a new sales rep on his first week of work, do not give him the same goals you give
your veteran superstar salesperson. Instead, adjust his goals to fit his individual skill set, and
give him a chance to succeed. Also, keep in mind that while numbers in sales are certainly
important, they are not everything.
It is important that you also set developmental goals with your salespeople. These goals are the
key to building a strong sales team across the board.
One of the best ways to do this is to have your salespeople complete a SWOT analysis for
your company. By learning your company’s Strengths, Weaknesses, Opportunities
and Threats, your rep will be well-equipped to handle nearly any situation that may come their
way in a call.
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Customers want to know what makes you different from the competition, and your sales team
needs to be able to answer with a solid response.
By knowing the competition well, your salespeople will be able to anticipate any objections that
the customer may have to the product or service, and will also know how to sell your company’s
product better.
Taking the time to recognize and celebrate wins in your sales team can yield major benefits,
including increased job satisfaction, productivity and motivation.
In fact, 78% of employees say that recognition makes them more motivated in their work.
Sales can be quite stressful, so you want to keep things positive and happy whenever possible.
Plus, seeing the recognition of other salespeople’s success will continue to motivate your team
to strive for more.
Part of that recognition and celebration is also taking the time to sit down with the sales reps and
asking them what they feel went well in the sale and how they can implement their successful
strategies into future calls.
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Stretch goals are a great tactic to use with your sales team, as long as you are giving them the
guidance they need to get there.
By setting stretch goals that are high, yet realistic, you are giving your team a chance to
seriously boost their confidence.
However, you have to be careful not to set stretch goals too high, to the point of where it is
impossible to reach.
The best way to keep your stretch goals realistic is to set ones that around 60-70% of your team
can, without a doubt, reach. Any lower than that, and you risk the goal being too hard to reach,
and the team’s confidence plummeting. Any higher than that, and your team will not feel the
same level of achievement when the goal is reached
In Closing
Though it may feel at times that leading your sales team to success is impossible, as you can
see, it is not.
By simply taking the time to plan and implement the sales management strategiesoutlined
above, you should start to see a noticeable improvement in your sales team.
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Have you tried all of the above strategies, but still are not seeing an improvement in your team’s
performance?
It is important to keep in mind that a strong sales team begins with hiring the right salespeople. If
your sales team is comprised of a number of low-Drive salespeople, you will likely see your team
continue to struggle to find consistent success over time.
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