FUNCTIONAL LANGUAGE.

USING VOICEMAIL

How do I check my incoming messages?

Enter your access code
What’s my access code?
What do I do after that?
Press 1 to retrieve your message
Press 4 to record a message
Can I fast forward or rewind messages?
I want to save this message
I want to hear this message again
How do I check my incoming messages?
Enter your access code
What’s my access code?
What do I do after that?
Press 1 to retrieve your message

FUNCTIONAL LANGUAGE. PREPARING A PRESENTATION

I would move this paragraph to the beginning

I’ll cut and paste
I think you should bold the dates
What about the font? Is it big enough
You have already got a reply from Mr Taffet
I forgot to send the attachment with the e mail.
I would use upper case /lower case letters.
I’d write the heading in italics.
How many rows /columns are there in the chart?

FUNCTIONAL LANGUAGE. HANDLING MAIL.

I’d like to explain the procedures for handling outgoing mail

You must collect the mail from each department
You should check all the items
Make sure all the letters are signed
Check that the address includes the correct postcode
Weigh the envelopes to determine the postage
All legal items must be sent by registered post
The postage for this letter is £1.28
The letter reached its destination
The recipient got the letter
Mr Ross signed the letter
All the letters were stamped with yesterday’s date.
The package weighs 2.5 kilos.
This letter has got two enclosures

FUNCTIONAL LANGUAGE. USING A COURIER SERVICE

What’s the name of the company sending the goods?

Where is the recipient located?
When were the goods collected by the courier?
How much do all the packages weigh?
How long / How wide/ How high is item 3?
What do the instructions on the packages say?
When do the goods reach its destination?
What time do the goods reach its destination?
Fragile items need extra protection
Weigh and measure each package
You must attach our company label
Fill in this form for the courier
How do I track the shipments?
Make sure the shipments are delivered on time.