Professional Documents
Culture Documents
FINANZAS
1. Complete the sentences with the words and phrases below. There is one extra word.
first class ■ economy class ■ departure time ■ lost-luggage desk ■ overhead compartment
cancelled ■ diverted ■ check-in ■ stopover ■ take off ■ waiting list ■ aisle seat ■ boarding
pass
1. You should be at the airport at least two hours before your …………………………
5. My flight to Zurich has been …………………… I hope they find me an alternative flight.
6. I don’t want to spend more money than is necessary on the flights. Let’s fly ………………… .
7. The flight was ……………………………… to a different city because the weather was too bad.
9. I understand there are no seats available on the flight, but can you please put me on the
……………………………… ?
11. You have to fasten your belt when the plane is about to ………………………..from the airport.
12. If you don’t carry any suitcase, you don’t have to …………………………at the airport.
2. Match the sentences 1-10 to the correct response a-f. (10 points)
1. I’d like to book a return ticket to Berlin. Yes, I’d like to book a flight to Tokyo.
2. I`d like to fly to Vienna on the 21st July Ok, I’ll make a reservation this week
3. May I see your passport, please? Well, ok. How much do I have to pay?
4. Syngapore Airlines. Can I help you? It usually starts two hours before your
departure time
5. What time does the flight leave? You have to go to baggage claim
6. I need to cancel a reservation I’m sorry but the flight is fully booked on that
date
7. Sorry, your luggage is overweight So, when would you like to depart and
return?
8. Flights to Mallorca are often fully-booked in Yes. Here you are.
August
9. Where can I pick up my suitcase? Departure is at 9:50 a.m
10. What time is check-in? Certainly. May I have the passenger's name
and flight number, please?
3. Underline the correct answer.
1. A direct flight/ business class is the quickest way to get to your destination.
2. Alan’s flight to Mumbai has got a stopover/pilot in Kuwait.
3. I’m on the economy class/ waiting list I hope someone cancels and I’ll get a seat.
4. I’ve got a return ticket/ special request. I’d like a vegetarian meal.
5. Can you give me a window seat/ departure? I’d like to look at the view.
6. If your suitcase is overbooked/ overweight you must pay extra.
7. We’ve had a change of plans/ weather conditions –we’re going to Italy and Jill is
coming with us.
8. Our flight was cancelled/ diverted to a different airport because there was fog in London.
9. Before the flight, we sat in the customs/ business lounge.
10. The lady at the check-in-desk / information desk showed us where to get a taxi.
11. My suitcase was missing, so I went to the transit desk / lost luggage desk.
12. Ann had a problema at the passport control/ baggage claim because of her visa.
13. Paul doesn’t know when he wants to come back, so he didn’t buy a return ticket/ one-
way ticket
14. Our arrival /departure time is 9:30. Will you pick Jane and me up at the airport?
4. Complete the sentences with the words in bold you didn’t underline in exercise 1.
1. If you want a regular seat on a plane, buy a ticket in ……………………………..
2. Paul doesn’t know when he wants to come back, so he didn’t buy a return ticket/ one-way
ticket
3. The ………………………time for this flight is 20:45
4. Mr Tate paid extra and bought a ticket in ……………………..
5. What did the …………………………….say? Is there a problema with the plane?
Make a reservation handbag boarding pass backpack take off land suitcase delayed
A B
1. I’d like to book a return flight to Vancouver. ___ a. On 29th August.
2. I heard there’s a problem. What happened? ___ b. My original flight was cancelled.
3. I’m afraid the flight is fully booked. ___ c. I hope I won’t miss my connection.
4. The flight to Zurich is delayed. ___ d. I’d prefer a direct flight.
5. When would you like to travel? ___ e. Can you put me on the waiting list?
6. We have a flight with a stopover in Dallas. ___ f. Would you like economy class or