Unit 2.

Travel

HOMEWORK1
Vocabulary

EXERCISES
A. Complete the sentences with words from the box.
criticize blame concern disruptive dissatisfaction
harm misebehaviour

1. A growing number of people criticize the airlines and demand better

service.
2. There are signs that airlines are trying to respond to customer …………., for
example by providing more legroom and quality in-flight meals.
3. Cases of passengers …………are unfortunately all too common on long-
distance flights.
4. Many analysts ………alcohol for the phenomenon called ‘air rage’.
5. Poor service and frequent delays will inevitably ………..an airline’s reputation.
6. Cabin and flight crews often have to deal with ……………and dangerous in-flight
behavior.
7. There is increasing …………….that airlines are trying to save money at the
expense of customer satisfaction.
B. Put in the missing letters to make equivalent words in British or American
English.
British English American English
1. Underground sub---
2. Timetable sc------
3. ---g-- one way
4. ----r- round trip
5. Motorway ---e w—
6. Hand laggage --rry-on b------
7. City centre ----t---
8. ---t elevator

1
David Cotton, David Falvey and Simon Kent, Intermediate Business English Course Book, Market Leader, Pearson and
Longman., www. Longman.com
Unit 2. Travel

Language
A. Match each item on the left with an item on the right.
• As you know, we’re going to Look at the fog!
increase our special offers.
• We’re leaving at five o’clock on They know everything
Friday morning. about Opex tickets.

• Most probably, airport hotels will They couldn’t get us a

become increasingly popular. later flight this time.
• Hold on. I’ll call our travel We are about to start
Department and find out for you. advertising.

• Flights are going to be delayed Many of them have

again. business traveller in mind.

B. Study the words in bold in exercise A and decide which sentence, 1-5,
illustrates each of the meaning, a) – e), below.
• Instant decision, sentence 4
• Pre-planned decision……………………………
• Prediction based on current evidence.
• General prediction /opinion about the future………….
• Future arrangement (diary future)………………………..

C. Put the words and phrases in the correct order to make sentences.
1. As soon as/a ring/I arrive/I’ll give/in Brussels./Mr Dupuis
2. I’ll/If/is delayed,/miss/my flight/the presentation.
3. A better hotel./going to/I find/I’m/stay here/until
4. You advise/I’ll/in May/not to go./our Chinese/unless/visit/me
5. Again./and visit/you are/in Copenhagen/our headquarters/Please
come/when
Tip:
After as soon sa/if/until/unless/when/once/next time/etc we use a present verb
form, even when we are talking about the future.
• Next time you are in Vancouver, you must stay at the Plaza Hotel.