Professional Documents
Culture Documents
FINANZAS
1. Complete the sentences with the words and phrases below. There is one extra word.
first class ■ economy class ■ departure time ■ lost-luggage desk ■ overhead compartment
cancelled ■ diverted ■ check-in ■ stopover ■ take off ■ waiting list ■ aisle seat ■ boarding
pass
1. You should be at the airport at least two hours before your ……departure time…………………
2. You can sit by the window. I’ll take the …aisle seat………………… .
3. Please put your bag in the ……overhead compartment………. above your head .
5. My flight to Zurich has been ……cancelled………… I hope they find me an alternative flight.
6. I don’t want to spend more money than is necessary on the flights. Let’s fly …economy class…
7. The flight was …diverted……………… to a different city because the weather was too bad.
9. I understand there are no seats available on the flight, but can you please put me on the
waiting list……………………………… ?
11. You have to fasten your belt when the plane is about to …take off………..from the airport.
12. If you don’t carry any suitcase, you don’t have to ……check-in…………………at the airport.
2. Match the sentences 1-10 to the correct response a-f. (10 points)
1. I’d like to book a return ticket to Berlin. 4 Yes, I’d like to book a flight to Tokyo.
2. I`d like to fly to Vienna on the 21st July 8 Ok, I’ll make a reservation this week
3. May I see your passport, please? 7 Well, ok. How much do I have to pay?
4. Syngapore Airlines. Can I help you? 10 It usually starts two hours before your
departure time
5. What time does the flight leave? 9 You have to go to baggage claim
6. I need to cancel a reservation 2 I’m sorry but the flight is fully booked on that
date
7. Sorry, your luggage is overweight 1 So, when would you like to depart and
return?
8. Flights to Mallorca are often fully-booked 3 Yes. Here you are.
in August
9. Where can I pick up my suitcase? 5 Departure is at 9:50 a.m
10. What time is check-in? 6 Certainly. May I have the passenger's name
and flight number, please?
3. Underline the correct answer.
1. A direct flight/ business class is the quickest way to get to your destination.
2. Alan’s flight to Mumbai has got a stopover/pilot in Kuwait.
3. I’m on the economy class/ waiting list I hope someone cancels and I’ll get a seat.
4. I’ve got a return ticket/ special request. I’d like a vegetarian meal.
5. Can you give me a window seat/ departure? I’d like to look at the view.
6. If your suitcase is overbooked/ overweight you must pay extra.
7. We’ve had a change of plans/ weather conditions –we’re going to Italy and Jill is
coming with us.
8. Our flight was cancelled/ diverted to a different airport because there was fog in London.
9. Before the flight, we sat in the customs/ business lounge.
10. The lady at the check-in-desk / information desk showed us where to get a taxi.
11. My suitcase was missing, so I went to the transit desk / lost luggage desk.
12. Ann had a problema at the passport control/ baggage claim because of her visa.
13. Paul doesn’t know when he wants to come back, so he didn’t buy a return ticket/ one-
way ticket
14. Our arrival /departure time is 9:30. Will you pick Jane and me up at the airport?
4. Complete the sentences with the words in bold you didn’t underline in exercise 1.
1. If you want a regular seat on a plane, buy a ticket in ……………………………..
2. Paul doesn’t know when he wants to come back, so he didn’t buy a return ticket/ one-way
ticket
3. The ………………………time for this flight is 20:45
4. Mr Tate paid extra and bought a ticket in ……………………..
5. What did the …………………………….say? Is there a problema with the plane?
Make a reservation handbag boarding pass backpack take off land suitcase delayed
A B
1. I’d like to book a return flight to Vancouver. _5__ a. On 29th August.
2. I heard there’s a problem. What happened? __2_ b. My original flight was cancelled.
3. I’m afraid the flight is fully booked. __6_ c. I hope I won’t miss my connection.
4. The flight to Zurich is delayed. _1__ d. I’d prefer a direct flight.
5. When would you like to travel? _3__ e. Can you put me on the waiting list?
6. We have a flight with a stopover in Dallas. __4_ f. Would you like economy class or