Table of Contents

TASK P1: Compare the different roles and characteristics of a leader and manager?.................................3
Definition of manager..............................................................................................................................3
Definition of leader..................................................................................................................................3
Qualities of a Manager............................................................................................................................4
Comparison between Managers and Leaders.........................................................................................4
TASK M1: Analyze and differentiate between role of leader and manager by applying different theories
and concepts...............................................................................................................................................5
Management theories and concepts.......................................................................................................5
Contingency Theory.................................................................................................................................5
Systems Theory.......................................................................................................................................5
Chaos Theory...........................................................................................................................................5
Theory X and Theory Y.............................................................................................................................5
Concepts and theories of leader..........................................................................................................6
Path-Goal Theory.................................................................................................................................7
TASK D1: Strength and weaknesses of different leadership theories Northouse (p, 275, 2015) lists
strengths  Of the Adaptive Leadership Approach....................................................................................8
Northouse (p, 276,  2015) lists weaknesses Of the Adaptive Leadership Approach................................9
Definition of an ERP system.................................................................................................................9
Types of ERP system..........................................................................................................................10
ORACLE ERP.......................................................................................................................................10
TASK P2: Role of leader and function of manager explain by different examples.....................................11
 Forming......................................................................................................................................11
 Storming....................................................................................................................................12
 Norming.....................................................................................................................................12
 Performing.................................................................................................................................12
Getting Results from Your Team........................................................................................................12
Roles of a Manager................................................................................................................................14
Various Challenges of a Manager..........................................................................................................15
TASK P3: Theories and models that explain three approaches..................................................................16
1. Situational leadership....................................................................................................................16
 Telling And Directing..........................................................................................................................16
Selling And Coaching.........................................................................................................................16
Participating And Supporting.............................................................................................................16
Delegating..........................................................................................................................................17
Development Level............................................................................................................................17
2. Contingency leadership.................................................................................................................17
Contingency approaches.......................................................................................................................17
3. System leadership..........................................................................................................................18
TASK M2: Comparison to different approaches to leadership...................................................................19
Advantages and disadvantages of situational leadership......................................................................19
Advantages........................................................................................................................................19
Disadvantages....................................................................................................................................19
Advantages and disadvantages of contingency leadership................................................................20
Advantages........................................................................................................................................20
Disadvantages....................................................................................................................................21
TASK P4: Different approaches to operations and role of leaders and managers in operation
management.............................................................................................................................................22
Operations management.......................................................................................................................22
TASK P5: Importance and value of operation management in achieving business goals..........................22
Importance of operation manager........................................................................................................22
TASK M3: Valuation of leaders and managers to improve efficiency of operational management...........23
5 Management Traits of an Operations Manager..................................................................................23
1. An Operations Manager is Realistic...............................................................................................24
2. An Operations Manager Looks for Efficiency.................................................................................24
3. An Operations Manager Focuses on Quality..................................................................................24
4. Operations Leaders are Effective at Supply Chain Management...................................................25
5. Operations Leaders Do Not Manage; They Lead............................................................................25
Valuation of leaders improve efficiency of operational management...................................................26
TASK D2:....................................................................................................................................................28
1. Environment Analysis-Political environment.................................................................................28
2. Economic environment..................................................................................................................29
3. Social environment........................................................................................................................30
 4. Technological environment...........................................................................................................31
5. Legal environment.........................................................................................................................31
TASK P6: Factors that influences business environment and operation management..............................31
PESTEL analysis of COCA COLA company...........................................................................................32
TASK M4: Analyze the different factors that affect the business environment.........................................33
Bibliography...............................................................................................................................................33

UNIT 4
MANAGEMENT AND OPERATIONS
TASK P1: Compare the different roles and characteristics of a leader and
manager?
Definition of manager
An individual who is in charge of a certain group of tasks, or a certain subset of a company. A manager
often has a staff of people who report to him or her.

Definition of leader
A leader is the one in the charge, the person who convinces other people to follow. A great
leader inspires confidence in other people and moves them to action.[ CITATION voc17 \l 1033 ]
Comparison between Managers and Leaders
Critical evaluation

TASK M1: Analyze and differentiate between role of leader and manager
by applying different theories and concepts
Management theories and concepts

TASK D1: Strength and weaknesses of different leadership theories

Northouse (p, 275, 2015) lists strengths 

Of the Adaptive Leadership Approach

Northouse (p, 276, 2015) lists weaknesses

Of the Adaptive Leadership Approach
Definition of an ERP system
Enterprise resource planning (ERP) is industry terms for the broad set of activities that help an
organization manage its business.

ORACLE ERP

TASK P2: Role of leader and function of manager explain by different

examples
Roles of a Manager

Various Challenges of a Manager

TASK P3: Theories and models that explain three approaches

1. Situational leadership

2. Contingency leadership

3. System leadership

TASK M2: Comparison to different approaches to leadership

Advantages and disadvantages of three approaches to leadership
Advantages and disadvantages of situational leadership
Advantages and disadvantages of contingency leadership

TASK P4: Different approaches to operations and role of leaders and

managers in operation management
Operations management

TASK P5: Importance and value of operation management in achieving

business goals.
Importance of operation manager

TASK M3: Valuation of leaders and managers to improve efficiency of

operational management
5 Management Traits of an Operations Manager

TASK D2:

TASK P6: Factors that influences business environment and operation

management
PESTEL analysis of COCA COLA Company

TASK M4: Analyze the different factors that affect the business
environment

environment
Business environment is sub part of overall country environment. Few factors have more strong
influence on business whereas some factors have lower impact on that business environment

Our organization is Beverage Company and this beverage company is Coca-Cola Company and
it has strong pestle factors which affect its performance.
Bibliography
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system.html

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dummies.com. (2017). http://www.dummies.com/business/operations-management/operations-

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ehow. (2017). http://www.ehow.com/about_5522264_advantages-situational-leadership.html.

elearning.scranton. (2017). Retrieved from https://elearning.scranton.edu/resource/business-

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