Professional Practice Assignment 2019 Done

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Contents
Part 1 ............................................................................................................................................................ 5
Introduction: ............................................................................................................................................ 5
Schedule:.................................................................................................................................................. 5
Explanation .............................................................................................................................................. 6
Time management skill that I have used. .................................................................................................. 9
 Eisenhower's Time Management ...................................................................................................... 9
 To-do-List ............................................................................................................................................ 9
 Activity log .......................................................................................................................................... 9
Eisenhower's Time Management ........................................................................................................... 9
To-do-List ................................................................................................................................................ 9
Activity log ............................................................................................................................................ 10
Work within a team to achieve a defined goal ........................................................................................ 10
Main Goal .............................................................................................................................................. 10
Roles of Team Member ........................................................................................................................ 10
Conclusion ................................................................................................................................................. 12
Part 2 .......................................................................................................................................................... 13
Introduction ............................................................................................................................................... 13
Part 3 .......................................................................................................................................................... 17
Introduction ............................................................................................................................................... 17
Analysis of team dynamics, in terms of the roles group members play in a team and the effectiveness
in terms of achieving shared goals. .......................................................................................................... 17
What is Team? ....................................................................................................................................... 17
Team Dynamic? .................................................................................................................................... 17
Analyzing team dynamics with different roles which my team members played to achieve a goal. .. 17
Team Aim .............................................................................................................................................. 17
SHIKHA THING (HND / FIRST SEMESTER) 1

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Action Oriented Roles .......................................................................................................................... 18
People Oriented Roles .......................................................................................................................... 18
Thought Oriented Roles ........................................................................................................................ 19
Effectiveness and application of interpersonal skills during the design and delivery of a training
event. .......................................................................................................................................................... 19
What is Interpersonal Skill? ................................................................................................................. 20
Importance of Interpersonal Skill......................................................................................................... 20
Interpersonal Skills used during Design and Delivery of Event ............................................................ 20
A Critical evaluation of my own role and contribution to a group scenario ......................................... 21
Critical Evaluation: ............................................................................................................................... 21
Areas for Improvement ......................................................................................................................... 22
My contribution to achieve team goal ................................................................................................. 23
Conclusion ................................................................................................................................................. 23
Part 4 .......................................................................................................................................................... 24
Introduction ............................................................................................................................................... 29
Problem solving techniques...................................................................................................................... 29
Method ....................................................................................................................................................... 29
Research the use of different problem solving techniques used in the design and delivery of an event.
.................................................................................................................................................................... 29
SWOT analysis:..................................................................................................................................... 29
5 why’s method: .................................................................................................................................... 29
Problem Solving Techniques in the delivery of the event ...................................................................... 30
Defining the problems correctly: ......................................................................................................... 30
Determine the problems and clarify them: .......................................................................................... 30
Generate all the potential solutions: ..................................................................................................... 30
Evaluation of all the potential solutions: ............................................................................................. 31
Implementation of the solutions: .......................................................................................................... 31

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Critical Thinking ....................................................................................................................................... 31
The use and application of a range of solution methodologies. ............................................................. 31
Various Solution Methodologies: ........................................................................................................ 31
Conclusion ................................................................................................................................................. 34
Part 5 .......................................................................................................................................................... 35
Section 1 .................................................................................................................................................... 35
Introduction ............................................................................................................................................... 35
Importance of CPD ............................................................................................................................... 35
Contribution of CPD in my own learning: .......................................................................................... 36
A development plan that outlines responsibilities, performance objectives and required skills,
knowledge and learning for own future goals. ........................................................................................ 37
Development Plan ................................................................................................................................. 37
Responsibilities and Performance ........................................................................................................ 37
Conclusion ................................................................................................................................................. 38
Section 2 .................................................................................................................................................... 40
Introduction ............................................................................................................................................... 40
Maslow’s Hierarchy of Needs Theory ................................................................................................. 40
Herzberg’s Two Factor Theory: ........................................................................................................... 41
Comparison between Maslow’s and Herzberg’s Motivation Theory: ................................................... 42
Contrast between Maslow’s and Herzberg’s Motivation Theory: ......................................................... 43
Conclusion ................................................................................................................................................. 43
Section 3 .................................................................................................................................................... 44
Evaluate a range of evidence criteria that is used as a measure for effective CPD. ............................. 44
Introduction ............................................................................................................................................... 49
Definition of CPD ................................................................................................................................. 49
What is it for? ........................................................................................................................................ 49
Importance of CPD ............................................................................................................................... 49

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CPD Record ........................................................................................................................................... 49
Conclusion ................................................................................................................................................. 50
Bibliography .............................................................................................................................................. 52

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Part 1
1. Produce a professional schedule for a two-day event (using project management software) that
identifies planning and resourcing prior to the event.
2. Design a training pack including a range of activities, seminars, workshops, team-building

activities and break-out sessions. It is expected that 30 employees will attend the event. There is a
large auditorium that will seat 60, and the outdoor center can accommodate 15 at any one time for
activities. In addition, there are three break-out rooms, one with computers for up to 20 and two other
seminar rooms that seat up to 30.
Introduction:
As I am doing my intern in an IT company and I had a project to design training event and show it to
the audience. In my event, I had to express myself with various communication skills and forms.
Communication skills is very important in every one’s life as it helps to speak properly with
everyone. “You can't compete globally unless you have appropriate communication skills.”
(Wolfensohn, n.d.). So, communication skills is very essential skill in today’s world in each and
every sector. The lack of communication skills can cause negative effect in both social and personal
life.
In this task, firstly I designed two days training event which I was going to do on the topics ‘IT
(Information Technology)’ and ‘Time Management Skills’ in a school.
Schedule:
The scheme of my training program has been described to make clear about the two-day program,
how well the time was run and how the training program was carried out. Furthermore, I briefly
mentioned different communication skills I used during my training.

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Explanation:
Efficient communication styles are very important if we are to provide effective training. During the
two days training, I used my communication skills like non – verbal, verbal and visual skills.
 Non – Verbal Communication Skills:

Non – verbal communication skills involves facial expressions, tone and voice length, body
language (gestures).
I. Visual Communication:
Due to this visual communication skill, it helped me to describe properly about
various content. The presentations and the slides on the different topics was presented
through visual means. I even gave a short speech and even a short interactive session

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so that I could ask questions and deal with the problems of the students. Due to visual
communication and presentation skills, it was easier for me and even the students to
understand the contents effectively.
II. Facial Expressions and Gestures:
The facial expressions and gestures plays a very important role in the communication
and hence while delivering the training, I kept proper eye contact with the students so
that they could connect with me and understand my subject with I was talking. I also
kept a good smile in my face so that the students would be more comfortable and
interactive with me. I had a maintained proper body gestures and took proper space to
keep the attention of all students towards me. I even used proper body language so
that students could perfectly understand about my subject.
 Verbal Communication Skills:
Verbal Communication Skills is the process of sharing ideas, views and information by the
help of voice. As I had gone to school to conduct this program, firstly I needed the consent of
the principal to conduct the training program. I had a verbal communication with the
Principal where I explained him about the training program. I also explained the principal
about the needs and importance about this training event. I used my communication skills
which was very beneficial for me and as well as students to conduct during program.
I. Oral Communication:
Oral communication is the process of expressing information or ideas by word of
mouth. After we received the permission from the principal, we decided to held the
program in the hall. Firstly, I introduced myself and my group and as I was the first
one to introduce so I tried my best to grab the attention of the students and make them
comfortable. I explained the students about the content and the aim of the training
program, as well as the benefits of the discussion and the lecture. I also used oral
means of communication to explain the contents.
II. Written Communication:
I have also described the contents by writing to the students. Writing skills were also
used to give short description about the topic which made the communication more
easier.
Verbal and Non- Verbal Communication skills and assertive communication styles
helped me to interact with the students, and solve the doubt of the students related to
the topic. Due to my communication skills, I was able to explain about my ideas to the

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students. After all the topics were discussed, I also summarized all the topic briefly
and also gave some time to the students to tell their queries. The evaluation form was
prepared and given to the students to write down their feedbacks about the training.
I have attached one example of the evaluation form below:

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Time management skill that I have used.

How I used the time management skill during the planning and delivery of the tanning.
“Time management refers to the effective management of time so that the correct activity is carried
out in the correct time. Effective time management enables people to determine the importance of
specific timelines for activities. Now I'm going to explain how I manage time during the planning
and delivery of the training. On 10th and 11th March, we gave a training to the student of Daffodil
Boarding School. When organizing any event, many things must remain under consideration. One of
them is time management. In this event, we have applied some basic time management strategies to
complete our mission effectively. During the event we had to focus on daily life and studies as well.
So for us some strategies were effective which are listed below:”
 Eisenhower's Time Management

 To-do-List
 Activity log
Eisenhower's Time Management

“It is a useful tool for managing time to carry out tasks. It’s a priority framework. It focuses on
identifying priorities that are extreme priorities. This simple model helps you to turn your thoughts
into strategic planning and sustainable productivity. If we apply Eisenhower’s principle we can
eliminate many things that consume mental energy, time of loss and often bring you to your goals. It
is a simple decision-making tool that you can use at this time. It is designed to help you ask if the
action is really necessary.”
“By using Eisenhower’s time management first we classify the task according to their importance.
So, our high importance and urgent task is selecting venue, contacting school administrator and
managing projector and others thing which are required for event. After completing this task we can
proceed because our training event can be stopped when we complete this task. And we put
completing assignment in time and course in institute in second category which is important but not
urgent.”
To-do-List
It is also another way of managing time that we perform during our event. In this method we make

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list of the works which we have to do. In this method we prioritize our work. Example
 Critical: Complete training

 Hot: Complete assignment within deadline
 Sooner: Picnic day
 Later: Chat with friends
“Here we make list of works. Like our critical task is completing training and it must be done
immediately after that we put task completing assignment because it can be done in next few days
also. Picnic day is our sooner task because it is important, but don’t need immediate attention. Chat
with friends is out later task because we don’t need to consider while doing short term planning. In
this way we implement To-do-List method of time management.”
Activity log
“By keeping an Activity Log for a few days, we can build up an accurate picture of what we will do
during the day, and how we invest our time. Activity Log also help us understand whether we are
doing our most important work during the right time of day or not. For instance, if we are more
energetic and creative in the morning, its better doing most important work during that time.”
Work within a team to achieve a defined goal

It was not easy or possible to conduct an event alone. So, I choose five of my friends: Umanga Kc,
Shyam Babu Sah, Surya Thapa made a team to achieve our goal. They also volunteered and work in
different event and I knew that it would be easy for us to achieve our goals.
Main Goal
“Since all team members have a similar goal, even with different roles. And our main goal is to
provide basic knowledge about “IT and Time management”. We started to plan and divide the role as
a team to achieve goals. Now, I will present the different contribution of each member of the team to
the same goal.”
Roles of Team Member

Name Roles
Shikha Thing Conduct a program providing basic knowledge and
speech (Leader).
Umanga Kc Handel the technical device (Technical head).

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Shyam Babu Sah Management of resources and equipment required for

the program.
Surya Thapa Head of Logistics
Umanga Kc:
He was given this role and his work to solve all the problem which can arise with technical devices
such as monitors, sound systems, Projector etc. After the confirmation of venue, I told him to check
the availability of the technical things we needed for us that he verified that the projector which we
had was not in proper condition and was not working well, so he hired a new projector. Also, during
the training day, the sound system did not work properly.
Shyam Babu Sah:
He was given this role and his work was to manage the necessary resources and equipment, such as
software, projector, laptop, etc. Due to his proper management, we had no problem in bring the
equipment together.
Surya Thapa:
He was the another member of my team and he was the Head of Logistics, who also acted as a
motivator for the team. He was responsible for managing the entire team and members agreed on the
decisions he wanted to take for the progress of the team.
Shikha Thing:
This was me, Shikha, the team leader whose main objective was to implement the program by
providing basic knowledge at the beginning so that they can understand. The main aim was to
provide the basic knowledge about IT (Information Technology) and Time management skills.
Therefore, I explained with theoretically and practically and also showed a presentation related to IT
and Time management skills. All the students were feeling happy and they were giving us good
feedback as they got the proper knowledge on that topic. One of the head of School, asked us to visit
there again with new program to move forward.

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Conclusion
So, in this task I had created a professional schedule for the program with the help of Microsoft
Project Manager. Here I have implemented a program that includes many communication methods
such as oral communication, interactions, presentations, workshops and seminars to deliver my
training event to target audiences including Training package. And I had also explained about the
time management skills which help us to manage our time during training and role of the team
member to achieve the goal.

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Part 2
Design a two-hour workshop session based on ‘team dynamics’. The workshop will include a
presentation which will discuss the importance of team dynamic in the success and/or failure of a
group work. You will also provide interactive links to suitable sites and prepare an activity sheet that
will require delegates (trainees/ participates) to take part in some form of team-building task.
Introduction
In this part, I will explain about team dynamics and I will discuss the importance of team dynamics
in the success and / or failure of group work.

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Part 3
Following the event, your training and development manager has asked you to provide some
feedback. Produce a written evaluation of the effectiveness and application of interpersonal skills
during the design and delivery process. You should also include an evaluation of your performance
in this project and your contribution to the team you worked in.
Introduction
“In this part, I am going to discuss about the team dynamics and roles group members play in a team
and the effectiveness in terms of achieving shared goals. And I will also discuss about the
effectiveness and application of interpersonal skills during the design and delivery of a training
event. Moreover, I will also described about my own role and contribution to a group scenario.”
Analysis of team dynamics, in terms of the roles group members play in a team and the
effectiveness in terms of achieving shared goals.
What is Team?
Two or more people working together, interacting regularly and to coordinate their work towards a
common goal is known as team. It is truly essential that you have a team because the person does not
have all the knowledge and skills and does all the task. Therefore, all people working together are
very necessary.
Team Dynamic?
“The work place, social organizations, community groups and sports all use teams to accomplish
goals. The dynamics of teams determine if these goals will be met in an efficient manner. Identifying
team dynamics and understanding positive and negative outcomes that may occur due to the
dynamics will assist you to achieve team efforts.” (Williams, 2017)
Analyzing team dynamics with different roles which my team members played to achieve a
goal.
Team Aim
Altogether there were six members of a team to ensure the goal of providing a basic knowledge on
IT and Time management. So, we organized this event in Daffodil Boarding School. The role of
team member were different but the goal was common among the team and that is achieving the goal
of providing knowledge on these topics. Due to the team's efforts and hard work the event was
completed successfully. Therefore, I will be presenting my team program to explain the different

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team dynamics played by my team members.
“To recognize that team dynamics are essential to determine how the team works. I will describe the
four roles that members of my team played in order make our event successful and allow us to reach
our goal. Basically, we must initially cover three-way roles.”
Action Oriented Roles

Action oriented roles focus on improving team performance, putting ideas into practice and meeting
deadlines. The three action-oriented roles are:
Implementer: Implementer are the individuals who implement ideas in practical, effective and
orderly manner. They are much disciplined people and work in a team. The weakness is that the team
changes, the changes are affected and the changes are not appreciated and conservative.
Shaper: Sharper are the very active people who brings challenges and fun. They are so determined in
their goal and they are also called goal-oriented. They are open- minded and tend to communicate
firmly rather than directly and maintain good individual attitudes and abilities that are an excellent
point for a member of a team to perform every task without problems. Sharper are the people who
need their team because they think positively and motivate the team to achieve their objective.
Completer Finisher: They care for smallest details and ensure that things are done correctly. They see
all the minor details and they do not like any mistakes. In a certain period, team members have to
fulfill each task and everything needs to be perfect. They provide work without delay and work at
high quality. However, there is no concern for secondary issues.
Here, I would like to emphasize to myself Shikha Thing in the action oriented because of my positive
thinking and motivating the other team member. The other reason is that I am a very open minded
person who likes the challenges and fun that this job requires.
People Oriented Roles

The three roles for people are:
Coordinator: They order into team. The team coordinator leader is responsible for mature people,
experience and clear confidence. They are very excellent to lead the team to a goal. They have good
hearing, quiet.
Resource Investigator: As a resource investigator it is very important to maintain outside

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relationship. They are excellent in negotiation skills and have strong network within the team. They
are excellent for exploring, informing and getting information quickly. They are very interested in
identifying and working with other members to achieve goals.
Team worker: They provides support to the team in diplomatic way. They are flexible and supportive
of everyone. They are good team listener and very understanding, social and friendly. However, the
formation of harmony is very interesting and all the conflicts which occur in the team is resolved.
The drawback is that they are not good at making decisions and they want to be nice to everyone.
In the people-oriented roles, I would like to take Shyam Babu Sha because he has created a capable
team network and has explored the funds and resources required for a team to attain this goal at a
different location.
Thought Oriented Roles

The three cerebral roles are:
Monitor evaluator: It analytically and critically evaluates team decisions. They are serious thoughtful
people, critics and great analysts. You can analyze the situation before you come to an end. They
prepare intelligent decision making to slow decision making.
Plant: They comes up with innovative, ground-breaking solutions. They give original ideas with an
intelligent solution. They are Problem solver they finds new ways and creates original ideas. They
can also be called a problem solution because they are excited to solve complex problems. The
drawback is that they lack good communication skills and are very sensitive and want to work alone
on their own.
Specialist: “They are experts in particular subject matter. They are the people with large number of
experts and knowledge who require every job to be carried out. They believe they have the skills,
talent and skills to be professionals. They love learning new things and explaining them to the team.
The drawback is that they do not participate in a continuous team and feel proud and praise
themselves. They get angry even in small things.”
In this thought roles, I would like to explain Umanga Kc and Surya Thapa as they manages and
evaluates the resources and equipment needed for the program and one of them is also technical
expert. They had a serious mentality, a critical thinker, experts, etc.
Effectiveness and application of interpersonal skills during the design and delivery of a

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training event.
What is Interpersonal Skill?
“Interpersonal skills are capabilities to effectively communicate, socialize, connect, and cooperate
with people in life, whether it be an individual or a group. Some people naturally have great
interpersonal skills. Others have to learn and practice interpersonal skills in order to master them.”
(Gonzalez, 2016) In other words, these skills are the skills that we use everyday when interacting
individually or in group. People who are strongly personal in their professional and personal lives
tend to be more successful.
Importance of Interpersonal Skill

There are many importance of interpersonal skill and some of them are given below:
 It helps you to broaden your life opportunities.

 The skills of individuals help to make a successful life for people. Life will be more
challenging without it, and many barriers will lead people to failure.
 In professional like it helps to create good relationship, also helps to make better decision
maker with better professional image.
Interpersonal Skills used during Design and Delivery of Event

During the time of design and delivery of the event I have used different interpersonal skills which
helps to complete our training event in successful way. Due to the help of interpersonal skill I was
able to make audience more active and energetic. Some of the interpersonal skills that I have used in
the training event are:
Self – Confidence: While planning an event I remembered the thought of Thomas Carlyle, that
"Nothing builds self-esteem and self-confidence like accomplishment." Thus, I have followed this
quotes during event. I have learned many things from my mistake, because of my self confidence
during the event. I also realized that self-confidence is the main factor of other interpersonal skills,
and then I believed in myself with my knowledge and skills and I worked hard with makes training
successful.
Verbal Communication : Verbal communication determines a lot how to communicate your ideas to
others while talking to someone or while training someone. It is the technique we used most
frequently. When planning the event, verbal communication helps me in many things. When I meet
the principal, I used my ability to convince him say that the training would be really useful for his

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students. As a result, he agreed to change his decision and provide us opportunity to give training to
his students during school hours. In addition, during the training session, I concentrated on detailing
my words by speaking slowly and emphasizing what I said to making sure that all students could
hear and understand my opinion clearly.
Body Language : While delivering the training different nonverbal communication style were also
used and one of them is Body language. They were usually used while providing training, with
positive language to create an open and friendly environment with audience and as a result, students
actively participated in conversation and completed group tasks easily. In a similar way I also used
my eye contact with student which makes them easy to communicate with us to share their ideas and
views.
Collaboration: Working together allows the team to produce productive results for clients and work.
Successful cooperation requires the ability to cooperate and respect each other. During the time of
design and delivery of the training event our team member collaborate with each other which help us
to do our work smoothly.
Listening: It is the most important interpersonal skill that everyone needs. This skill helps know
about others ideas and views. During training I used this skills to know about the student opinion and
views about our training. It helps us know about the problems of student related to topic.
A Critical evaluation of my own role and contribution to a group scenario

“In this part, I have critically evaluated by role as a leader and also illustrated the areas which are
needed to improve and the contribution done for achieving the goal.”
Critical Evaluation:
“The training was on the topic ‘IT and Time management skills’ where students should be given the
knowledge about it. For the conduction of the event, chiefly the plan had to be made about how to
conduct the event, the infrastructures needed for the event and the beneficial contents for the
students. There were many problems that might occur during the design and delivery of the event
which were needed to be analyzed and addressed critically.”
“The event was divided in to two phase i.e. design phase and delivery phase. Critical reasoning was
applied mainly to figure about the pre-defined objectives and essential measures to meet them with

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addressing the problems that come forward. The first phase i.e. during design phase it had become a
little perplex about how to manage the time, what are the essential resources and the important
contents to choose for the event. During the delivery phase as well, there were many problems which
were needed to be critically analyze and solve. The prime difficultly was to deal with the horde of
the students. I never had conducted and addressed so much of mass before. Managing the
infrastructural materials was another chaotic task. Calm and composed manner helped me to meet
my objective. To get familiar with the problems 5 Why’s Method was applied. I critically analyzed
the use of the technique and its benefits and the results were positive. I managed to know the
problems well and limitations that are hidden. Managing the time was a fundamental issue. I was in
dilemma how would I allocate time for different activities. Thus, I used time management strategies
like: activity log, to-do list etc. to balance the deeds properly. In order to know my strengths and
weakness with the opportunities received and threats that would appear during the event, I used
SWOT Analysis method. I examined the impacts of all the techniques parts by parts and monitored
the event solving all the problems. With SWOT analysis technique, I figured out my weakness. In
order to get rid of aggressive communication I practiced speaking and grasping the contents I spoke.
I made attempt of delivering speech before my colleague to judge my performance honestly and
avoid anxiety, fear and hesitation of mass. I collected suggestions and helpful tips from the seniors,
experts and colleagues about the training event, how we would maintain patience and composure,
how to tackle the queries raised and how to achieve good results.”
Areas for Improvement:
“To some extent, I was lagging behind in my performance during the event though critical thinking
was used. The activities and the steps were critically framed during the event. Though time
management skills were used, I wasted some of the time in unnecessary content. After there was a
short break, it became a little difficult to grab or take the concentration of all the students towards the
content I was discussing. I had difficulty in saying some of the extra quotes and phrases that were
essential. Solving the queries asked to me took a longer time. I was unable to provide instances and
create a scenario that could easily help to tackle the queries raised. Working on the difficult matter, I
could not focus on the basic questions that remained unsolved. The alternative problem solving
techniques were lagging and it was difficult to handle some major issues. Thus, I needed to focus on
basic questions as well in order to solve those problems and perform better in future events. I must
accept the fact that some arguments are better rather than being fixated on my own personal agendas.
I need to have broader sense of vision in analyzing opportunities and threats. I must work on my

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decision-making skills. I must learn to seize the attention of audience and solve the queries raised in
no time using easier methods. I must evaluate the existing evidence and try reversing things. If
hardworks and proper concentration is given to those issues then, it would be very much easier to
conduct the event and achieve the objectives.”
My contribution to achieve team goal

“It was my first experience in my life to organize an event about IT and Time Management Skills to
the student of Daffodil Boarding School. Although we faced many problem but the ending was
good. I was a leader, but I had no idea about this type of event, anyway I complete it with the help of
some experienced person and my team. . I think I gave my best to achieve our goal. It was not as
easy as we heard or seen, but when we find ourselves in such a position and experienced it. As a
leader, I have to clarify all the role of the team members. Organizing an event in a school and
managing all these things was very difficult. I behave friendly with team members so they can share
their problems and mine too. One of my team members was afraid to appear in front of a large
number of people, but I encourage him to share his thoughts. I think my role was different and harder
than the other team members. After all, I felt that I had done my best in the contribution to the
achieve goal.”
Conclusion
To summarize, I would say that I was able to know that with the help of team dynamics, the goal of
each team can be achieved easily. In order to achieve a common goal, various members much have
different qualities and personalities. I would also like to say that it is very important to have an
expert, a coordinator to manage the team well and to resolve the various problems in a easy and
simple way. Therefore, the team dynamics of the team play a vital role in terms of the roles of group
members playing in the team and achieving a goal. Also I had used various communication and
interpersonal skills, such as showing positive attitude and understanding, receiving advice and
comments from student and teachers etc. I have also mentioned my own critical evaluation in team
role and contribution to a group to achieve goal and also I explained about areas of improvement.

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Part 4
Produce a report discussing problem-solving and its importance in planning and running an event.
Your report should include a discussion of various problem-solving techniques and justify the
solution methodologies used during your project. You should also include a critique of the
application of critical reasoning and your experiences of it.

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“TITLE PAGE”
"Use of different problem techniques used in the design and delivery of an event."
Shikha Thing
29th May 2019

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“TERMS OF REFERENCE”
A report is presented to know various techniques of problem solving used for the design and delivery
of an event.
“Training and Development Manager, IT Expert Nepal”

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“SUMMARY”
“This report was prepared by Shikha Thing to show the used of different problems techniques, to
demonstrate the critical reasoning and also to show the methodologies and its application. This
report aims to provide details about the problem techniques like 5 why, six thinking hats, SWOT
analysis which are used to solve the problem during design and delivery of the event. Furthermore
research are applied to find the best techniques which is normally used by people. And to justify the
use and application of a range of solution methodologies.”

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“Table of Content”
Introduction………………………………………………………………….. 29
Definition of Problem solving Techniques……………………………………29
Method………………………………………………………………………. 29
5 WHY………………………………………………………………………..30
Critical Thinking……………………………………………………………...31
Research the use of different problem solving techniques…………………...32
The use and application of a range of solution methodologies……………….32
Critical Thinking during the event……………………………………………33
Conclusion……………………………………………………………………34

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Introduction
“In this part, I have discussed about the various problems solving technique that I used while
designing for the event and some problem solving skills during the delivery of the event. By using
different problem solving techniques, I will also generate possible solutions to solve problems by
identifying the root cause of the problem. By using critical thinking, I will choose the correct
solution to the problem among the various solutions that will obtain for the problems.”
Problem solving techniques

“There were various problems that were aroused during the design of the event and it needed to be
solved firstly. Problem solving is the process of corrective action to achieve goals or objectives. Each
one faces the problem from time to time during performing any task. Some problems are small and
can be solved in a short period of time, but some are more complex and require a lot of time to solve
them. There are many steps that can be used to solve a complex problem, some of them are 5: Why,
Six Thinking Hats, SWOT Analysis, etc.”
Method
Research the use of different problem solving techniques used in the design and delivery of an
event.
SWOT analysis:
“Generally, SWOT analysis becomes a useful tool in case of analyzing one’s own strengths,
weaknesses, opportunities individual gets and threats that can be faced. Using this useful tool, I
firstly listed out the weaknesses that are prevailing in me like: nervousness to face the horde,
aggressive communication, keenness and incapability of managing the time effectively. As I knew
about the strengths so I looked after the threats that I would possibly receive during the design of the
training event. Analyzing the threats, I knew about the obstacles and hurdles during the design. I
prioritize all the opportunities that I get and heightened the confidence keeping away all the
uncertainties and anxieties in order to solve all the threats and weaknesses.”
5 why’s method:
“By the help of SWOT analysis I knew about all the strengths, weaknesses, opportunities and threats.
To ponder them I used brainstorming technique.” “I questioned myself using 5 why methods:
Why the problems are occurring?

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Why the real cause of problem is still unidentified?
Why there is still incompetence in solving problems?
Why I lack those skills and knowledge?
Why cannot I get rid of those problems?
I found all the solutions questioning myself about how I could overcome the obsta cles and boost up
my confidence which helped me in designing for the event.”
Problem Solving Techniques in the delivery of the event

Some of the problems solving technique during the delivery of the event are discussed below:
Defining the problems correctly:

“To solve the problem or to get in to the solution, it is vital to define the problem. Definition of
problem will examine how problems could possibly be solved. Various problems were figured out
before the delivery of the event. Finding out the hurdles, decision was made if the problems are to be
solved and efforts are essential to solve them.”
Determine the problems and clarify them:

“After the problem is defined, it is essential to determine and clarify them. There were problems
during the delivery of the event like managing the hall for conducting event; infrastructures like
benches and tables; and projector with devices for communication. The problems were determined
and volunteers were necessary to manage the infrastructures and manage the horde of the students.
To conduct the event, firstly support must be given by the school administration. There were
problems during the interaction with the administrator as well. It was very much necessary to
determine the problem in order to get in to the solution. After determining the problems, what efforts
can be done could be figured out.”
Generate all the potential solutions:

“Brainstorming and thinking must be done to generate possible solutions for the problems. To solve
the problems related to management of the infrastructure like projectors, benches, tables and
communicating instruments; support was taken from the volunteers. To manage the horde, staffs
helped and peace was maintained. Proper aim, objective and clear thoughts was kept forward
administrator which made the interaction reconciled.”

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Evaluation of all the potential solutions:

“Evaluation is very crucial after the problems were identified and solutions were generated. Proper
solution which could effectively eliminate the problem must be selected. The evaluation of the
solutions was done by ‘Pareto analysis’ as it is important technique which helps to possibly evaluate
the solutions. The problems were analyzed carefully due to which many solutions were produced and
decision was made by selecting the appropriate one.”
Implementation of the solutions:

“After various solutions were produced and evaluated, implementation of those solutions must be
done for solving the problem. Implementation was properly done to solve the problems. The
problems like infrastructure management; dealing with the mass of the students and other problems
for delivering the event was successfully solved by proper implementation.”
Critical Thinking
“It refers to the ability to analyze information objectively and make a reasoned judgment. Critical
thinking involves the evaluation of sources such as data, facts, observable phenomenon, and research
findings. Good critical thinkers can draw reasonable conclusions from a set of information and
discriminate between useful and less useful details to solve a problem or make a decision.” (DOYLE,
2019)
The use and application of a range of solution methodologies.

“Various problem solving strategies are used to cope up with the problems and achieve desired
output. Various solution methodologies are used to solve the problems in an organization. An
organization applies different problem solving strategies to achieve success overcoming the
problems that appear before.”
“In this part, I have clearly illustrated about the use and application of various solutions
methodologies with evidences. Those wide range of solution methodologies help in solving the
problems easily that increase performance, productivity, consistency and generate remarkable
outputs.”
Various Solution Methodologies:

The various solution methodologies are:
 SWOT analysis:

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“A SWOT analysis is an incredibly simple, yet powerful tool to help you develop your
business strategy, whether you’re building a startup or guiding an existing company.SWOT
stands for Strengths, Weaknesses, Opportunities, and Threats.” (Parsons, 2018) “Generally,
SWOT analysis becomes a useful tool in case of analyzing one’s own strengths, weaknesses,
opportunities individual gets and threats that can be faced. By doing SWOT analysis,
individual gets aware about the threats and weakness and helps to work to improve it. The
opportunities and strengths are highlighted and efforts are made to make it better. Hence, it
becomes a powerful solution method for solving the problem any individual gets.”
Fig: SWOT Analysis
 5 Why’s method:
“The 5 why’s method is an important brainstorming technique to know about the root cause
of the problem. It utilizes counter-measures as opposed to arrangements. A counter-measure
is an activity or set of activities that look to keep the issue emerging once more, while an
answer may simply try to manage the side effect. The method to know the problem is:”
Why the problems are occurring?
Why the real cause of problem is still unidentified?
Why there is still incompetence in solving problems?

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Why I lack those skills and knowledge?

Why cannot I get rid of those problems?
The above questions help to get in to the detail about the problem and take necessary steps in
solving them as well. Hence, it becomes an important method in solving the problems.
 Motivational policy:
“Motivational policy not only helps the employee but benefits the company as well.
Developing motivational policy directly increases the production. For example: if we
compare the product rate of the company when employees are motivated and when they lack
enthusiasm it can be clearly figured out that the product rate is considerably high when
employees are motivated. Whenever there is motivation or motivational policy is developed
in the company then, make the employees far easier to know about the problem and work to
solve it.”
 Performance Appraisal :
“Performance appraisal is the process of evaluation of an employee at higher levels. In order
to know whether the selection of an employee is right or wrong, performance appraisal is
resorted to. Promotion, transfer, salary increase etc. are some of the matters that are
dependent upon the evaluation of the performance of an employee.” (Chand, 2016)
“Employee’s strength’s, qualities, weaknesses and drawbacks in the working environment
can be easily figured out. Performance appraisal is a formal process which determines the
performance of the employees comparing with the set of standards set out by the company.
With performance appraisal, a company can make good decision and solve various problems
like: promotion of efficient staff’s members, addition of new members etc. The various data
gathered from the performance appraisal help to know about the effectiveness and
development of company and take necessary steps to solve the problems that appear within a
company eliminating future threats maintain the position in the market. Performance
appraisal is even helpful for personal planning. It helps to review the performance of
individuals and know about the current status. The various problems that hindered for the
betterment can be easily listed out and resolved for utilizing the opportunities that come
forward. For example: a well-documented performance appraisal help to know about the
employee’s effectiveness and provide rewards according to it which resolve the problem of
discrimination. In personal planning, performance planning helps to identify the problem that
occurred and hindered the development and help to take necessary steps to solve them.”

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Conclusion
In nutshell, I have explained about the different problem solving techniques while designing and
delivery of the event. Problem solving technique greatly helped to find and solve a problem. This
skill increase the working speed and helps to do work easily. “They also helps us to increase our
creativity. Also we used critical reasoning which help us to analyze the solutions and strategies that
were used even to solve any problems. Furthermore, I came to know that many organizations are
using a different technique of problem solving according to their problems. I did primary research
about the organization and I able to know that they are using different problem solving techniques
like 5 why, six thinking hats. At last we are able to know that problem solving techniques are really
helpful in our daily life to solve our minor or major problems. Above we also gives the example of
open source management software. Also I have explained about the positive aspects identified while
applying critical thinking and aspect where I need improvement for next time to make event much
better than this time.”

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Part 5
1. Having completed the Training Event Management project, you now need to reflect on your
experience and consider your Continuous Professional Development (CPD) needs.
Section 1
Consider your personal and/or career goals and identify your CPD needs and what actions would put
you in a position to achieve these goals. Produce a development plan outlining your future goals and
identifying how these can be realized.
Introduction
“Continuing professional development should be a lifelong, systematic and planned process to
maintain and develop professional competence, creativity and innovation. The outcome has value for
both the individual and their profession. Continuing professional development should be a lifelong,
systematic and planned process to maintain and develop professional competence, creativity and
innovation. The outcome has value for both the individual and their profession.” (Kloosterman,
2019) “It supports individual needs and improves professional practice. It is a key component in
improving standards. It allows an individual to perform a personal skills audit, reviewing and
reflecting the learning process and helps in setting goals and objectives. The main objective of CPD
is to improve work performance, increase the capacity for learning, encourage participation and
enhance career prospects.”
“In this part, I have explained about the various importance of Continuing Professional Development
(CPD) and also shown how it has contributed in my own learning.”
Importance of CPD
There are many importances of Continuing Professional Development and they are:
 Meet and Uplift the current standard: “CPD helps us to gain new skills and knowledge which
is very much essential for the coming future. It ensures persons capabilities to keep in pace
with the current standards of others. Any individual gets to know about the achievements that
have been progressed and qualification which is either academic or practical is up to date.”
 Career Advancement: “CPD enhances the knowledge and skills and individual becomes more
proficient. It also allows keeping the records of the knowledge and skills that are achieved
which helps them to know about their qualifications and skills.” This all result in the career

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advancement of the individual and the person gets a new standard. Individual can grab the
opportunities that come forward of life.
 Enhancement of knowledge and skills: “CPD helps the individual to keep the records of the
knowledge and skills that are achieved which helps them to know about their qualifications
and skills. It also assures to maintain and enhance the knowledge and skills and reveal the
gaps in our skills and capabilities. It advances up individual skills and due to which people
become more efficient in workplace.”
 Keeps motivated and aware of the atmosphere: “CPD helps to have keen interested in the
working environment and make it more interesting and better. Due to the enhancement of the
skills and knowledge, he/she becomes much more motivated and confident. It even makes us
aware about the working atmosphere and takes steps according to it.”
 Increases the public confident: “CPD greatly helps in the workplace. It helps the individual to
keep the records of the knowledge and skills that are achieved which helps them to know
about their qualifications and skills. It also assures to maintain and enhance the knowledge
and skills and reveal the gaps in our skills and capabilities.”
 Increase understanding and maturity: “CPD provides an area for new possibilities, new
knowledge and new skills areas. Person becomes more understanding i.e.it increases
understanding providing knowledge of what it means to be a professional.”
Contribution of CPD in my own learning:

The following is a sample of CPD's contribution to learning:
Where am I now?
CPD helps us to understand the condition in which we are at present. “I have been working as an IT
officer for the company for last six months. I have different things to learn and understand. Various
activities have to be handled which includes governing the activities of people, motivating the
individuals who are working under me.”
Where do I want to be?
“As CPD greatly enhances the skills and knowledge of the individual, there is sure to be promotion
from the current level in to the higher level. It boosts the confidence and let the individual to aim
higher. Similarly, looking after myself as now I am IT officer and with the help of CPD I want to
become president of the company and be well renowned among the members.”

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What do I have to do to get there?
“CPD will greatly determine the future of the individual. Making plans, applying them, reviving
them are quite easier with the help of CPD. CPD helps to keep motivated and aware of the workplace
environment. It helps to realize what are needed to done for the betterment and advancement. CPD
helps to make log activities of what are needed to be done to achieve the position that I desired. It
focuses on excelling the performance boosting up public confidence. To be a president I needed to
have knowledge about the IT sector in detail, work with expertise and professional for some years,
achieve higher grade in IT related sectors. CPD helps to have plan details about the career goals and
ways for the improvement which aids to achieve the targeted goals. Hence, working hard and as per
schedule will surely bring success and can achieve the goal.”
When should I review progress?
“CPD helps to review the work progress after working with all the planned procedures. It helps to get
upgrade with our status and various opportunities that I used in order to come to a certain level. CPD
assisted to get recognize or acknowledge with the circumstances where I had poorly performed and
helped to get the solutions to trounce the problems occurred.”
A development plan that outlines responsibilities, performance objectives and required skills,
knowledge and learning for own future goals.
Development Plan
“The development plan is a written document indicating the steps to be taken to achieve future goals.
It is a very important part for those who want to achieve something in life because it breaks a large
project into a smaller, more manageable form. In the planning of the work can see where I am now?
Where do I want to be How do I get there? Those things that we write and try to achieve in a certain
time in our lives.”
“Since I recently worked for an IT company as an IT officer. And it is great experience of working
with different people. I have many plans which are related to the future which helps me to achieve
my goal.”
Responsibilities and Performance

There are certain responsibilities which are needed to be carried on, objectives which were to be met
and skills that are needed being an IT officer. I work as an IT officer, but my mind suddenly changes

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and I plan to become a network administrator.
Basically, the network administrator is the person who manages an updated computer network for
the organization. If I become a network administrator, I will have many responsibilities and I need to
demonstrate performance also. The main responsibility is to install, update, maintain and repair a
computer network and system in the organization. Network monitoring and system to improve
performance.
“And other goals, skills, time required, gain knowledge and involved people who are the part of my
future goal this is to become a network administrator are listed in table below:”
Goal Skilled Required Source Time Required Involved people

Completing my Problem Solving Institute, Teacher 3 years Teacher,
Bachelor Degree Colleagues
To complete Communication Company where I 2 years Friends, senior and

An internship Skill work for experience staff
Be a system Voluntary Company and 3 years Company staff and

Manager Certified, institute friends
Experience
Network Depth knowledge Professors, 3 years Mentors, friends
Administrator of computer Experienced people ,family and senio
system, technical
mind, critical
thinker,
interpersonal skills,
good experienced
Conclusion
“In this way, I discussed the importance of CPD and contributing of CPD in my own learning, which
helps me a lot and I think that everyone should use it. In the absence of CPD, our life will be carried
out in another way where we cannot find destination. Therefore, it is very important to use in our
daily life for a better future. Furthermore, I have planned future goals. As I mentioned earlier, I want
to become a network administrator and with the help of the development plan. It is easily to achieve

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our with the help of development plan.”

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Section 2
Conduct some research into motivational theories and illustrate how they can be used to improve
employee performance. Compare a number of theories and present your findings.
Compare and contrast different motivational theories and the impact they can have on performance
within the workplace.
Introduction
“Motivation can be broadly defined as the forces acting on or within a person that cause the arousal,
direction, and persistence of goal-directed, voluntary effort and Motivational theory is thus
concerned with the processes that explain why and how human behavior is activated.” “There are
different motivational theories which are used to discover what takes the people to work towards
positive result i.e. achieving objectives. Different motivation theories are devised that motivate an
individual in workplace to excel the performance. The two most renowned and reputed motivational
theories are Herzberg’s Two Factor Theory and Maslow’s Hierarchy of Needs.”
In this part, I have discussed about the similarities and differences between Maslow’s Hierarchy of
Needs Theory and Herzberg’s Two Factory Theory also emphasizing the impacts they bring on
performance with in the workplace.
Maslow’s Hierarchy of Needs Theory

The founder of this Hierarchy of Needs Theory is Abraham Maslow. “Maslow's hierarchy of needs
is a motivational theory in psychology comprising a five-tier model of human needs, often depicted
as hierarchical levels within a pyramid. Needs lower down in the hierarchy must be satisfied before
individuals can attend to needs higher up. From the bottom of the hierarchy upwards, the needs are:
physiological, safety, love and belonging, esteem and self-actualization.” (McLeod, 2018)

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Physiological Needs:
“Physiological needs are the most important needs as they include the survival needs. They are the
fundamental needs and comprise of air, water, food, clothing and shelter. These needs are necessary
for the life to operate or life to run.”
Safety Needs:
“Safety needs come after the physiological needs. It comprise of environmental, physical and
emotional safety and protection. Basically for the fulfillment of these needs, money is required.”
Social Needs:
Social needs are the next important which comes after the physiological and safety needs. As human
being is a social animal, they live in a society and require friendship, relationships, family and
belongingness.
Esteem Needs:
Once the basic needs are met, the requirements of esteem needs become important to the individual.
Once the individual satisfactorily satisfies his need for love and belonging, he/she can begin to
develop positive feelings of self-esteem. The esteem needs are for a higher position within a group
and to promote pride in their work and in themselves as individuals. These include self-esteem,
respect, achievement, trust, recognition and achievement.
Self-actualization Needs:
Self-Actualization needs are higher level needs of human beings. These needs include the desire to
achieve everything you possibly can and become the most that you can be. Self-actualization is
simply the individual's inspiration to change impression of self into reality.
Herzberg’s Two Factor Theory:

“This theory was proposed by Frederick Herzberg. It is also called as motivator- hygiene theory.
According to Herzberg’s there are some job factors that result in satisfaction while there are other job
factors that prevent dissatisfaction. The opposite of “Satisfaction” is “No satisfaction” and the
opposite of “Dissatisfaction” is “No Dissatisfaction”.”

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“The two categories of Herzberg’s two factor theory of motivation are:”
Hygiene Factor:
“Herzberg called the demotivators hygiene factors because these are common factors in any work
environment, but if they are not present, or if the hygiene factors are in any way managed or
implemented improperly, they cause employees to be demotivated and disillusi oned with their
jobs.” (Mayhew, 2018) “These factors can lead to dissatisfaction and a lack of motivation if they
are absent. Examples include salary, company policies, benefits, relationships with managers and
co-workers.”
Motivational Factor:
These factors yield positive satisfaction and are also called satisfiers. These factors motivate
employees to work harder Motivational factors include: recognition, sense of achievement, growth
and promotional opportunities, responsibility and meaningfulness of the work etc.
Comparison between Maslow’s and Herzberg’s Motivation Theory:

The similarities of the two motivational theories are given below:
 “Both theories specify the criterion what factors motivates the people. Maslow presents
various Hierarchy of Needs and Herzberg presents various motivational and hygiene factors.”
 “Hierarchical scale is used in both the theories which portray that in order to get into the next
level, previous level must be fully accomplished.”
 “Lower level needs are the maintenance factors and higher level needs are the motivational

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factors.”
 “Environmental condition, employee attitudes and motivation influences both the theories.”
 There are same criteria in both the theories i.e. physiological and safety needs of Maslow’s
are equivalent with the Herzberg’s hygiene factor.
Contrast between Maslow’s and Herzberg’s Motivation Theory:

Difference between Maslow’s and Herzberg’s Motivation Theory are:
Maslow’s Hierarchy of Needs Theory Herzberg’s Two Factor Motivation
“There are five stages where one stage must be “There are only two stages i.e. motivators and
accomplished for advancing into the next stage.” hygiene.”
“The order of needs in Maslow’s theory is “There is no sequence in order of needs.”

hierarchal.”
“The main division of Maslow’s theory is growth and “The main division of Herzberg’s theory is Hygiene
deficiency needs.” and Motivator needs.”
“Maslow wrote his theory involving 3000 “Herzberg wrote his theory by interviewing 200
unemployed people.” employees.”
“Maslow’s theory is descriptive in nature.” “Herzberg’s theory is prescriptive in nature.”
Conclusion
“I have explained about the different motivational theories with their similarities and difference.
Motivation play vital role in daily life of individual or organization in order to encourage then to
achieve their goal. It also indicates that the person is doing hard work and trying to achieve goals in
his/her life. Therefore, motivational theories have the task of exploring what an individual or
organization can do to work to achieve goals.”

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Section 3
Write a report on the usage of CPD within organizations and what evidence would be required to
measure how effective this CPD is in helping employees achieve their goals while using their time
and resources effectively.
Evaluate a range of evidence criteria that is used as a measure for effective CPD.

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TITLE PAGE
“The usage of Continuous Professional Development within organizations”
Shikha Thing
29th May, 2019

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TERMS OF REFERENCE
“A Report Submitted in fulfillment of the Continuous Professional Development within

organizations”
Training and Development Manager, IT Company

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SUMMARY
“CPD should be used within the organization to achieve the goal of the organization. This report
aim is to provide the use of CPD within the origination with evidence which helps to achieve goal.
Also to justify the range of evidence criteria that is used as a measure for effective CPD.”

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Table of Contents
“Introduction”…………………………………………………………………………..49
“Importance of CPD”…………………………………………………………………..49
“CPD record”……………………………………………………………………….......50
“Conclusion”………………………………………………………………………… 50

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Introduction
“In this part, I am is going to explain about CPD, its importance and the evidence of criteria that I
used as a measure for effective CPD.”
Definition of CPD
“CPD means continuing professional development that is in the process of developing, maintaining
and documenting professional skills where these skills can be formally achieved through courses or
training or informal work or by observing others. It is the record of your experience, learn and
progress. It is also a way of recording and thinking about learning and development. Most institutes
and professional associations need to monitor their development and professional development.
Therefore, CPD is the ideas and techniques that help to manage learning and growth.”
What is it for?
“CPD helps us manage our own development constantly. The main task is to help us keep record of
our progress, review and reflect on what we have learned. It keeps the records of the training we
have completed. It also helps to keep your eye on your goals.”
Importance of CPD
“In general, CPD is the process of planning and recording our learning on a daily basis, which helps
us to know our development. CPD can provide a deeper understanding of what it means to be a
professional, as well as a greater appreciation of impact of your business. CPD is absolutely essential
because it guarantees that you continue to be competent in your profession and it is a continuous
process that lasts throughout the professional career. It helps to be more effective at work.”
CPD Record
“While working in an IT company as an IT officer, there are approximately thirty people working at
different levels. The main task is to oversee and maintain computer network systems of the
organization. The main responsibility is to improve the functioning of computer systems and to
ensure that users benefit most. As described above, CPD helps us to review, think the activity and
recorded them in terms of learning outcomes and practical application of knowledge obtained.
Similarly, I have prepared accurate CPD record sheets to check and guide my learned skills helping
me to think about personal progress over time. It was very important to keep a CPD record because it
would be very difficult for me to work in a company with 30 other people working with me, the
average salary and the less functional security. So, to achieve higher salary and better job security in
IT, I planned and received training to get more knowledge and skills that will help my upcoming

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career. The CPD record is given below:”
SN Activity Date Description of Learning’s and Future Actions

Work Reflections
1. 2017/02/01 - “Marketing” “Not so effective” “Eagar to practice

2017/03/015 more in the future
and try to get more
extrovert.”
2. 2017/04/01 - “Computer and “Average” “Networks,
2017/05/015 electronics skills” equipment and
maintenance of
electronic systems
in a company will
be established.”
3. 2017/06/10 - “Networking” “Very Good” “Teach some
2017/08/20 networking skills to
friends and college
student.”
4. 2017/12/15 - “Ethical Hacking” “Excellent. Very “Will become
2018/01/02 effective and job on network
the high post.” administrator and
applying a job in
the best top
company of the US
and keeping update
about network
skills.”
Conclusion
“In the end, I would say that CPD plays a vital role in the life of personal and professionals. It is
extremely important to keep your CPD record to check and see where it comes from, what new

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changes are good, what learning and development is, and how effective it is. We face challenge and
problem in the workplace and compete with the other employee. Thus, CPD should be well
maintained in order to achieve the preset goals and objectives.”

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Bibliography
Chand, S., 2016. library.com. [Online]
Available at: http://www.yourarticlelibrary.com/essay/performance-appraisal-its-meaning-and-
definition-employee-management/25989
[Accessed 31th May 2019].
DOYLE, A., 2019. thebalancecareers. [Online]

Available at: https://www.thebalancecareers.com/critical-thinking-definition-with-examples-
2063745
Gonzalez, K., 2016. study.com. [Online]

Available at: https://study.com/academy/lesson/what-are-interpersonal-skills-definition-
examples.html
Kloosterman, V., 2019. 2016. [Online]

Available at: https://continuingprofessionaldevelopment.org/what-is-continuing-professional-
development/
[Accessed 31th May May].
Mayhew, R., 2018. bizfluent. [Online]

Available at: https://bizfluent.com/about-6426978-hygiene-factor-.html
McLeod, S., 2018. simplypsychology. [Online]

Available at: https://www.simplypsychology.org/maslow.html
Parsons, N., 2018. liveplan. [Online]

Available at: https://www.liveplan.com/blog/what-is-a-swot-analysis-and-how-to-do-it-right-with-
examples/
skfdjskdfjs, n.d. sdfsdf. [Online]

[Accessed 2014].

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Williams, K. L. W. L., 2017. sportsrec.com. [Online]

Available at: https://www.sportsrec.com/354170-what-is-team-dynamics.html
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Professional 2019

Time management skill that I have used. .................................................................................................. 9

 Eisenhower's Time Management ...................................................................................................... 9

 Activity log .......................................................................................................................................... 9

Eisenhower's Time Management ........................................................................................................... 9

Activity log ............................................................................................................................................ 10

Work within a team to achieve a defined goal ........................................................................................ 10

Main Goal .............................................................................................................................................. 10

Roles of Team Member ........................................................................................................................ 10

What is Team? ....................................................................................................................................... 17

Team Dynamic? .................................................................................................................................... 17

Team Aim .............................................................................................................................................. 17

SHIKHA THING (HND / FIRST SEMESTER) 1

Action Oriented Roles .......................................................................................................................... 18

People Oriented Roles .......................................................................................................................... 18

Thought Oriented Roles ........................................................................................................................ 19

What is Interpersonal Skill? ................................................................................................................. 20

Importance of Interpersonal Skill......................................................................................................... 20

Interpersonal Skills used during Design and Delivery of Event ............................................................ 20

A Critical evaluation of my own role and contribution to a group scenario ......................................... 21

Critical Evaluation: ............................................................................................................................... 21

Areas for Improvement ......................................................................................................................... 22

My contribution to achieve team goal ................................................................................................. 23

Problem solving techniques...................................................................................................................... 29

5 why’s method: .................................................................................................................................... 29

Problem Solving Techniques in the delivery of the event ...................................................................... 30

Defining the problems correctly: ......................................................................................................... 30

Determine the problems and clarify them: .......................................................................................... 30

Generate all the potential solutions: ..................................................................................................... 30

Evaluation of all the potential solutions: ............................................................................................. 31

Implementation of the solutions: .......................................................................................................... 31

SHIKHA THING (HND / FIRST SEMESTER) 2

Critical Thinking ....................................................................................................................................... 31

The use and application of a range of solution methodologies. ............................................................. 31

Various Solution Methodologies: ........................................................................................................ 31

Importance of CPD ............................................................................................................................... 35

Contribution of CPD in my own learning: .......................................................................................... 36

Development Plan ................................................................................................................................. 37

Responsibilities and Performance ........................................................................................................ 37

Maslow’s Hierarchy of Needs Theory ................................................................................................. 40

Herzberg’s Two Factor Theory: ........................................................................................................... 41

Comparison between Maslow’s and Herzberg’s Motivation Theory: ................................................... 42

Contrast between Maslow’s and Herzberg’s Motivation Theory: ......................................................... 43

Definition of CPD ................................................................................................................................. 49

What is it for? ........................................................................................................................................ 49

Importance of CPD ............................................................................................................................... 49

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CPD Record ........................................................................................................................................... 49

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2. Design a training pack including a range of activities, seminars, workshops, team-building

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 Non – Verbal Communication Skills:

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Time management skill that I have used.

 Eisenhower's Time Management

Eisenhower's Time Management

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 Critical: Complete training

Work within a team to achieve a defined goal

Roles of Team Member

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