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Chapter

Managers
and
Management

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Learning Outcomes
• Tell who managers are and where they work.
• Define management.
• Describe what managers do.
• Explain why it’s important to study
management.
• Describe the factors that are reshaping and
redefining management.

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Who Are Managers?
Where Do They Work?
• Organization
A collection of people who work together for
common goals and they try to accomplish the same
objectives.
In the primary objectives usually for any business is
profit.
So managers work in organizations and the primary
goal is profit.

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Who Are Managers?
Where Do They Work?
Three features that identify an organization are its:
–Goals
The organizations have certain Characteristics so every organization has specific goals.
Exp: SZABIST has specific goal, to provide the quality education, to raise the young
generation.
–People
Who make decisions and engage in work activities to reach the organization’s goals.
Exp: SZABIST has people, police department has people.
–Structure
Every organization has structure , which systematically defines and limits its members’
behaviour and also defines how activities such as task allocation, coordination and
supervision are directed toward the achievement of organizational goals.
Exp: As we can see, companies use this type of structure when they want to
organize their operations into departments, grouping employees with shared skills and
knowledge, such as marketing or sales, together.
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How Are Managers Different from
Nonmanagerial Employees?
• Members of an organization can be divided
into two categories:
• Managers
– Individuals who direct and oversee the activities of the
people in the organization
• Nonmanagerial Employees
– People who work directly on a job or task and have no
responsibility for overseeing the work of others
– Examples: Associates and Team Members

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What Titles Do Managers Have?
• Top Managers
– Make decisions about the direction of the
organization
– Examples: President, Chief Executive Officer, Vice-
President
• Middle Managers
– Manage the activities of other managers
– Examples: District Manager, Division Manager
• First-line Managers
– Direct nonmanagerial employees
– Examples: Supervisor, Team Leader

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What Is Management?
Management is the process of getting things
done effectively and efficiently, with and
through people.
•Effectiveness
– “Doing the right things”: the tasks that help an
organization reach its goals
•Efficiency
– “Doing things right”: the efficient use of such
resources as people, money, and equipment

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What Do Managers Do?
In the functions approach
proposed by French
industrialist Henri Fayol,
all managers perform
certain activities or
functions.

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Four Management Functions
• Planning
– Defining the organizational purpose and ways to
achieve it
• Organizing
– Arranging and structuring work to accomplish
organizational goals
• Leading
– Directing the work activities of others
• Controlling
– Monitoring, comparing, and correcting work
performance

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What Skills Do Managers Need?
• Conceptual Skills
– Used to analyze and diagnose complex situations
• Interpersonal Skills
– Used to work with, understand, and motivate
individuals and groups
• Technical Skills
– Involve job-specific knowledge and techniques
required to perform tasks
• Political Skills
– Used to build a power base and establish
connections

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Why Study Management?
• We all benefit from efficiently and effectively
run businesses.
• Well-managed organizations prosper even in
challenging economic times.
• After graduation, most students become
managers or are managed.

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What Factors Are Reshaping and
Redefining Management?
Today, managers must
deal with:
– Changing workplaces
– Ethical and trust issues
– Global economic
uncertainties
– Changing technologies
Trader Joe’s success
results from
outstanding
customer service.

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Why Are Customers Important?
• Without customers, most organizations would cease
to exist.
• Employee attitudes and behaviors play a big part in
customer satisfaction.
• Managers must create a customer-responsive
environment where employees are friendly,
knowledgeable, and sensitive to customer needs.

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Why Is Innovation Important?
• “Nothing is more risky
than not innovating.”
• Innovation isn’t only
important for high
technology companies;
it is essential in all types
of organizations.

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