Yaritza J.

Torres
312-852-1509 ▪ torres_yaritza1@yahoo.com
SUMMARY OF QUALIFICATIONS

 I am fluent in English and Spanish, ability to read, write and communicate it both languages.
 Over 5 years of customer service experience in various settings, professional and retail. Experience in fast paced
sales environment as well as experience with different audiences. (refer to work experience)
 Experienced administration work/office work/computer skills (word, ppt, excel etc.)/ 60wpm.
 Proactive leader and communicator, paying attention to detail to achieve set goals, responsible. Asked to train new
oncoming employees and supervise their work progress.

EDUCATION

Bachelor of Science in Sociology 05/2021

Texas State University, San Marcos, Texas
Minor: Business Administration

Associates in Liberal Arts 05/2018

Blinn College, Bryan, Texas

EXPERIENCE
Non-Profit Organization Intern 02/2021-05/2021
Herizon Music Foundation, Austin, TX
 I was responsible for creating episode webpages for guests of the podcast on WordPress. I also
transcribed complete episodes to upload on Simplecast after creating the podcast episode page.
 My weekly duties included managing social media accounts and podcast by updating weekly insights and
analytics to track engagement and growth
 I would create content post to share on social media as well as search for undiscovered female artists.
Vault Teller 05/2019-06/2020
Texell Credit Union, Cedar Park, TX
 Aside from teller transactions and front-line customer service (deposits, withdrawals, payments etc.), I would
perform sale calls to offer credit union products as well as collection calls to collect on owing accounts.
 Promotion 6 months after starting, went from teller to vault teller with more responsibilities
 As vault teller, every month I would have to audit the cash inventory flowing through the credit union as well
as prepare large amounts of cash to refill the ATM. I was responsible for keeping track of appropriate cash
level amounts for all tellers, cash machines, ATM, vault and responsible for the cash flow to and from the
vault.

Pawn Broker 12/2015-03/2019

Cash America, Bryan, TX
 Buying/selling used merchandise with value, providing collateral loans
 Top seller consistently for 2+ years. Great negotiator, vocal and confident with sales.
 Building long lasting relationships with customers, confidence, and product knowledge to determine item
value/price. Upkeeping inventory, organizing paperwork and bank deposits.

Cashier Lead/Jean Expert 10/2013-05/2015

American Eagle Outfitters, Round Rock, TX
 Learned upselling techniques and provided excellent customer service both on the sales floor and on the
register.
 As an overachiever, I would reach the daily credit card sign ups goal as a store all by myself. I would compete
with my managers to determine who was able to obtain the most credit cards in a day to make it entertaining
and competitive.
 I would provide insight on the different styles of jeans to our customers, train new oncoming employees, assist
with inventory and would work the register every shift I was needed to.