Professional Documents
Culture Documents
Ato Policies and Procedures Handbook v14
Ato Policies and Procedures Handbook v14
Version 1.4
Effective 18 August, 2020
WARNING
Information contained in this document is
intended for flight simulation purposes only.
ATO Policies and Procedures Handbook
Table of Contents
Control Pages 4
ATO Policies and Procedures Handbook 4
Revision Records 5
Related Documents 5
1 Preface 6
1.1 Introductory Remarks 6
1.2 Purpose and Scope 6
1.3 Relevant VATSIM Policies 6
2 VATSIM Pilot Training Department 7
2.1 Pilot Training Department Mission and Goals 7
2.2 Role of VP Pilot Training and Pilot Training Department 7
2.3 Authorized Training Organizations 8
2.4 Pilot Training Department and ATO Definitions 8
2.5 ATO Types and Authority 9
2.5.1 ATO Student Admission Status 9
2.6 PTD and ATO Coordination/Communication 10
2.6.1 Non-English Speaking CFIs and ATOs 10
2.7 Certificate Server Policies 10
2.8 VATSIM Pilot Ratings 10
3 Authorized Training Organization Requirements 12
3.3 ATO Staff Pilot Rating Instruction and Issuance Authority 13
3.5 Instructional and Testing Facilities 13
3.6 Record Keeping 13
3.7 ATO Quality Assessment and Improvement Process 14
3.8 Conflict Resolution 15
3.9 ATO Operations Manual 15
3.9.1 ATO Operations Manual Content Requirements 15
4 Pilot Rating Examinations 17
4.1 Written Examinations 17
2
ATO Policies and Procedures Handbook
3
ATO Policies and Procedures Handbook
Control Pages
ATO Policies and Procedures Handbook
Document Identification
Version 1.4
4
ATO Policies and Procedures Handbook
Revision Records
Revision
Date Description of Change Author
Number
Related Documents
5
ATO Policies and Procedures Handbook
1 Preface
6
ATO Policies and Procedures Handbook
The Pilot Training Department (PTD) of VATSIM operates under the direction of the Vice
President Pilot Training (VPPLT, VATGOV14). Unless otherwise stated herein, reference to
the Vice President Pilot Training shall also encompass his/her design.
The mission of VATSIM can well be described in terms of the following quotation taken
from the preamble to its Code of Conduct:
“VATSIM is an online community created for enthusiasts of flight simulation and air traffic
control. One of the main goals of VATSIM is to create an environment which is fun and, at
the same time, educational and a realistic simulation of procedures followed by pilots and
air traffic controllers everyday around the world.”
The PTD is responsible for creating effective access to efficient, scalable, and sustainable
training opportunities for VATSIM’s pilots. In partnership with Authorized Training
Organizations (ATOs), the department supervises VATSIM pilot certification programs that
enhance pilot and controller satisfaction with their online experiences, thereby increasing
participant recruitment and retention by the VATSIM community.
The Board of Governors (BoG) is the governing body for all VATSIM rules and
regulations. That board has delegated to VPPLT the authority to govern and regulate its
pilot training program. VPPLT acts on behalf of the BoG in all matters pertaining to the
pilot training program. The actions of VPPLT can only be superseded by a vote of the
BoG members meeting all governance guidelines set forth in the VATSIM Code of
Regulations.
VPPLT and PTD have responsibility for the following: Promote the training of VATSIM
pilots at all levels of experience using both internal and qualified third party (ATO)
resources; Govern and regulate ATO requirements, as well as ATO certification and
recertification; Design, implement, and maintain the VATSIM Pilot Training and
Certification system; Conduct periodic reviews and audits ensuring the quality of all
VATSIM training activities; and Provide a global platform of pilot recognition for having
achieved demonstrated skill in online aviation at different levels in a voluntary program
7
ATO Policies and Procedures Handbook
ATOs must designate a single individual, the Chief Flight Instructor (CFI), to serve as
the single point of contact all official communication with the PTD or PTD designee shall
occur. Pilot ratings issued by the ATO are done so under the authority of the CFI. CFIs
must have no serious disciplinary actions on his/her VATSIM CERT record. The CFI shall
be identified in any initial ATO application. In the event that the CFI is replaced, that
individual shall be identified in writing by any officer of the ATO. Failure to do so in a
timely manner can result in the suspension of the ATO’s operational authority. Refer to the
CFI responsibilities section in this Handbook.
VATSIM partner Virtual Airlines (VA) and Special Operations Organizations (VSO)
are third party organizations independent of VATSIM that organize virtual pilots to fly on
the VATSIM network. Approved VA/VSO organizations may apply for and receive
authorization to become ATOs in order to issue VATSIM pilot ratings to VATSIM
members. These organizations must continue to maintain approval under the VATSIM
Virtual Airline or Special Operations Administration programs at all times to maintain ATO
status. VAs and VSOs may elect to issue VATSIM pilot ratings only to their members
privately, but must notify PTD of their intention to do so (see below).
Independent ATOs are third party organizations that are established independent of the
VATSIM PTD. These may be hosted by VATSIM divisions, regions, and ACC/ARTCCs, or
by non-VATSIM groups (e.g., non-partner VA/VSOs or independent flying schools) that
are not affiliated with any other larger organization. Their main purpose is training VATSIM
members to obtain VATSIM pilot ratings. Such independent groups may apply for and be
granted authorization to act under this type of operation. The VPPLT, or approved PTD
designee, may authorize those ATOs to issue VATSIM pilot ratings.
8
ATO Policies and Procedures Handbook
The Pilot Rating ATO Management System (PRAMS) is the primary tool ATOs use to
manage staff roles and permissions within their ATO and grant pilot ratings certifications
after a member successfully completes their examination.
PRAMS can be accessed here: https://ptd.vatsim.net/admin/
**Note: This site is still used, but a much improved replacement is currently being built.
Please see PTD news announcements and publications for more detail**
CERT is VATSIM’s Certificate Server website that maintains confidential records of all
members and is wholly VATSIM property. ATOs have limited access to CERT that allows
them to modify VATSIM records of individuals who have successfully completed the
ATO’s authorized pilot rating programs by updating their pilot rating and adding
examination records. Any abuse or attempted abuse of the CERT access privilege
will result in immediate suspension of the ATO, a full investigation or the violation,
and other action as provided in the VATSIM CoC, CoR, or the UA.
UNRESTRICTED ATOs accept any VATSIM members for pilot training subject to the
availability of admission slots, so long as they meet the prerequisites for a particular rating
offered by the ATO. Flight Schools commonly fall into this category.
MEMBERSHIP ATOs only accept VATSIM members for pilot training who are also
members of their umbrella organization. This is typical of VAs and VSOs, for example.
Membership ATOs may, at their discretion, establish criteria for acceptance of their
members to training for pilot ratings.
ATO types will be displayed on the PTD ATO list that provides links to ATOs to assist
VATSIM member selection of training venues that best suit their interests and needs.
It is normally anticipated that admission of new students to ATO pilot training programs
will be OPEN.
If an ATO finds it necessary to temporarily close any of their approved pilot rating training
programs to new students, CFIs must inform their designated POI within the VATSIM
PTD. The affected pilot training programs will publicly be listed as CLOSED on the PTD
ATO directory until the VATSIM PTD is notified that the temporary restriction on new
students has been removed.
9
ATO Policies and Procedures Handbook
In the interest of maintaining a strong relationship with CFIs and ATOs globally, POIs
are encouraged to communicate with primarily non-English speaking CFIs and ATOs
via email to prevent confusion and allow online translators to be used in
communications. <- Google Translate Message
The VATSIM Pilot Ratings are designed to follow a real world like progression which has
been proven to be the most effective way for both instruction to be given and students to
understand and retain new information. Members must complete each pilot rating one-at-
a-time and in order (unless the ATO has an approved waiver) when progress through the
pilot ratings training process.
10
ATO Policies and Procedures Handbook
In order for a member to be awarded a specific VATSIM Pilot Rating, members must meet
all of the standards for the specific pilot rating being attempted. The standards for the
various VATSIM pilot ratings are published by the PTD. All knowledge items that must be
both taught and examined in addition to tasks that must be demonstrated practically are
outlined in each pilot rating’s Membership Certification Standards document.
11
ATO Policies and Procedures Handbook
3.2 Personnel
Each ATO must have one Chief Flight Instructor (CFI) who is the primary liaison and
communications link with VPPLT and any designated PTD representatives. All PTD email
communications are sent to the CFI’s officially listed VATSIM email address, i.e., the
address that is associated with that person’s VATSIM account. CFIs wishing to have their
emails sent to an account associated with their ATO (for example,
CFI_Name@myvirtualflightschool.com) must change their official VATSIM email address
using the service provided at https://cert.vatsim.net/vatsimnet/newmail.php.
The CFI may appoint as many staff members as are required to implement and operate
the ATO training program. Those staff members must be certified by the ATO, under the
supervision of the CFI, to provide instruction and administer examinations for VATSIM
pilot ratings.
If necessary, the CFI may also appoint a limited number of staff members to access the
CERT database. These individuals are bound by the CERT server policies outlined in
section 2.7 Certificate Server Policies. ATO staff with CERT access must be approved
assistants and will be awarded access on an individual basis pending a review of their
VATSIM disciplinary history from the VATSIM PTD. It is the responsibility of the ATO’s
CFI to inform their POI or VPPLT that a staff member who previously had CERT access is
12
ATO Policies and Procedures Handbook
no longer an approved staff member for their ATO so their access to CERT may be
removed.
13
ATO Policies and Procedures Handbook
digitally stored on a VATSIM hosted database using the PRAMS database. Saving
results ensures that records created during a given calendar year will be available for
audit by PTD at any time. Student examination records must be kept in compliance with
GDPR.
It is expected that the pilot training experience will differ somewhat among different
VATSIM member communities around the world. The ATO Quality Assessment and
Improvement Process should only address how an ATO will measure and improve the
quality of their training activities.
It is recommended that the following areas should, at a minimum, be part of your ATO
Quality Assessment and Improvement Process:
Written examination question bank reliability and clarity
• Example: Updating and providing more effective training in any weak areas
shown in examination results for pilot ratings. Data driven ATO improvements are
highly recommended and encouraged!
Instructor participation and effectiveness
• Example: Surveys offered to students asking how the ATO can improve and in
what areas.
14
ATO Policies and Procedures Handbook
Applying ATOs:
An ATO Operations Manual must be submitted at the time of initial ATO application. It is
already understood no approved pilot rating training programs will be listed in the initial
application process. Please be sure to allow room for this required section and its items.
Existing ATOs:
Existing ATOs are required to continue to update their ATO’s Operation Manual as
updates occur. This area is evaluated on all audits.
At a minimum, each ATO Operations Manual should include the following:
15
ATO Policies and Procedures Handbook
• List of approved pilot rating training programs offered by the ATO and links or
direction to a detailed training syllabus for each. This allows staff and students to
have a clear and consistent idea how pilot rating training should progress.
• Description of methods and techniques that will be used in student training and
assessment. (e.g., Shared Cockpit, Team Viewer, recorded flight)
• Outline or explanation of the ATO’s Quality Control and Improvement Process.
• Outline or explanation of ATO conflict resolution and appeals process.
16
ATO Policies and Procedures Handbook
17
ATO Policies and Procedures Handbook
The example question fulfils the requirement for all knowledge examination questions
related to the task D. Operation of Systems on the P1 MCS. However, ATOs are
welcome to ask more systems related questions covering the other knowledge items
(Primary/Secondary Flight Controls, Pitot Static etc.) in written examinations if desired.
Written examinations are only considered pass/fail status. Students must earn a 70%
score on their written examination to successfully pass. When taking a written
examination, students shall be provided in a timely way (immediate feedback being the
most productive and preferred in terms of learning psychology) with their final score and
direction towards any areas of deficiency that questions were missed to review (Airport
Markings, Aircraft Systems, Aerodynamics, etc.). Students must pass the written
examination prior to attempting the practical exam portion of a pilot rating. This helps
prevent wasting valuable ATO time and resources.
Each ATO approved pilot rating training program is required to have a minimum of
ONE examiner Plan of Action outlining the process of the examination to ensure all
required items are being examined in an orderly manner that is fair to all students. It
is encouraged to have a variety of examination Plans of Action available to
discourage cheating and students from learning only to pass the check ride.
18
ATO Policies and Procedures Handbook
19
ATO Policies and Procedures Handbook
The PTD POI will arrange with the ATO’s CFI by providing access to any and all web
site areas subject to examination and review. Following the completion of that
20
ATO Policies and Procedures Handbook
inspection, the POI shall provide to the CFI and VPPLT the written results of the
inspection, along with a recommendation concerning ATO operation authorization
ATOs may begin submitting Pilot rating training programs for review and approval
once the ATO Operational status is approved by the VATSIM PTD. This ensures
ATOs are operating on a solid foundation prior to beginning to offer training and
pilot ratings to network members.
ATOs may elect to provide training for one or more of the currently defined ratings;
they are not required to provide training in all of them or in any specific combination.
Pilot rating training programs must be complete in all respects during submissions;
partial applications cannot be reviewed. CFIs must contact their ATO POI in order to
begin the process of adding a new pilot rating training program to their ATO. POIs
are available as a resource during the construction phase to help answer questions
or clarify any confusion. Once complete, the new pilot training program(s) shall be
submitted to the ATO’s POI for review.
Areas of special interest during the review include:
● Syllabus/Lesson Plans for the new pilot rating training program
○ Reference Section 3.4 of this handbook for more info
● Pilot rating course content and material
○ Will it be engaging and captivating to your students or just a wall of text?
● All MCS task knowledge elements are tested during the written examination
21
ATO Policies and Procedures Handbook
5.4 Waivers
Prospective ATO candidates are welcome to create training programs that meet exactly
the standards set forth in each rating’s MCS. Depending upon the nature of the ATO and
its target student audience, the ATO may expand on these performance standards, for
example by making the VATSIM standards part of a more rigorous VA flight training
program.
ATOs may request that certain aspects of the VATSIM pilot training standards be waived
as part of the continual improvement process. Waivers can be granted if the ATO can
demonstrate achievement of similar requirements using alternate methods. Only the
VPPLT may grant such waivers at his/her discretion without setting a precedent for future
waivers to other organizations. Records of each waiver issuance must be logged into
the ATOs Operations Manual in the waivers section. Refer to the ATO Operations
Manual section of this handbook for more details.
The VATSIM PTD or POI will provide ATOs with a description of the audit process and
sufficient time to permit full compliance with its requirements. It is the top intention of
VATSIM PTD to create an audit process that is upfront, fair, and equal to all ATOs.
In addition to the periodic review, the VPPLT reserves the right to undertake an audit of
22
ATO Policies and Procedures Handbook
ATO activities at his/her discretion. The reasons for such a review will be disclosed to the
ATO prior to the start of the audit process
23