QSM Revision 1a - 14 June 2011

MIDEX AIRLINES
QUALITY SYSTEM MANUAL
Doc. No.: MIX/OPS/QSM/00
Manual Serial Number QSM-03
MIDEX AIRLINES LLC

PO Box 9636 - Dubai - United Arab Emirates.
Part : Preface
MIDEX QUALITY SYSTEM MANUAL Page :2
Revision : Revision 1a
AIRLINES Date : 14 June 2011
INTENTIONALLY LEFT BLANK
DOC REF: MIX/OPS/QSM/00

Part : Preface
AIRLINES UAE GCAA APPROVAL Date : 14 June 2011

Part : Preface
AIRLINES UAE GCAA APPROVAL Date : 14 June 2011

Part : Preface
AIRLINES TABLE OF CONTENTS Date : 14 June 2011
TABLE OF CONTENTS
Title Page 1
UAE GCAA Approval 3
Table of Contents 5
Record of Revisions 9
Record of Temporary Revisions 11
List of Effective Pages 13
Manual Distribution List 15
Revision Highlights 17
0 Administration and Control of Manual 3
0.1 Amendment and Revision 3
0.1.1 General 3
0.1.2 Revisions 3
0.1.3 Distribution 3
0.1.4 Terminology 5
0.1.5 Abbreviations 8
1 Quality Policy 3
1.1 Scope and Application 5
1.1.1 Policy and Principal Concept 5
1.1.2 Employees 5
1.1.3 Management 6
2 Quality Assurance System 3
2.1 Purpose 3
2.2 Structure 4
2.3 Feedback System 4
2.4 Quality System Communication 4
2.5 Quality Assurance Organisation Chart 5
2.5.1 Organisational Structure of Operations Division 6
2.5.2 Organisational Structure of Technical Division 6
2.5.3 MIDEX AIRLINES Quality Assurance Organisation Chart 6
3 Duties and Responsibilities 3
3.1 Director of Quality Assurance 3
3.1.1 General 3
3.1.2 Duties and Responsibilities of the Director of Quality Assurance 4
3.2 PH Quality Assurance Maintenance 5
3.2.1 Duties and Responsibilties 5
3.2.2 Quality Assurance Auditors 5
3.3 Post Holder 6
Part : Preface
4 Quality System 3
4.1 Description 3
4.2 Quality System Documentation 5
4.2.1 Quality System Manual (QSM) 5
4.2.2 Operations Manuals 5
4.2.3 Maintenance Management Exposition (MME) 6
4.2.4 Ground Operations Manual 6
4.2.5 Safety management System Manual 6
4.2.6 Security Manual 6
5 Quality Assurance Program 3
5.1 Introduction 3
5.2 Quality Inspection 5
5.3 Quality Audit 6
5.3.1 Scheduled Quality Audit 6
5.3.2 Special Purpose Quality Audit 6
5.3.3 Follow-up Audit 7
5.4 Quality Investigation 8
5.5 Auditors 8
5.6 Auditor Independence 9
5.7 Audit Scope and Plan 9
5.7.1 Audit Plan 11
5.8 Audit Procedures 11
5.9 Audit Techniques 12
5.10 Levels of Non-Conformity 13
5.11 Monitoring and Corrective Action 14
5.11.1 Monitoring 14
5.11.2 Audit Findings (Non-conformance NC) 14
5.11.3 Procedures for issuing Findings (NCs) 14
5.11.4 Agreed Corrective Action 15
5.11.5 Root Cause Analysis 16
5.11.6 Follow-up Audit 16
5.11.7 Corrective Action Follow up 17
5.11.8 Cancellation of Audits 17
5.12 Management Evaluation 18
5.12.1 Monthly Quality Meetings 18
5.13 Recording 19
5.14 Quality Assurance Forms 20
5.14.1 Introduction 20
5.14.2 QA Form Format 20
5.14.3 QA Form Distribution 20
5.14.4 QA Form Approval 20

Part : Preface
6 Contractors/Sub-Contractors/Suppliers 3
6.1 Contractors/Sub-Contractors / Supplier 5
6.1.1 Contract Scope 5
6.1.2 Contract Responsibility 5
6.1.3 Contract / Sub-Contractor Evaluation 5
6.1.4 Contractor / Sub-Contractor Audits 5
7 Quality System Training 3
7.1 Operational Personnel 3
7.2 Management 3
7.3 Quality Auditors 3
7.4 Auditor 3
7.5 Lead Auditor 4
7.6 Quality Training Standard 4
Appendices 1

Part : Preface

Part : Preface
AIRLINES RECORD OF REVISIONS Date : 14 June 2011
Rev No. Subject of Revision Date Date Inserted Inserted By

Revision
00 Original 01 March 2010
01a Revision 1a 14 June 2011

Part : Preface
MIDEX QUALITY SYSTEM MANUAL Page : 10
Revision : Revision la
AIRLINES RECORD OF REVISIONS Date : 14 June 2011

Part : Preface
AIRLINES RECORD OF TEMPORARY REVISIONS Date : 14 June 2011
RECORD OF TEMPORARY REVISIONS (TR)

TR Date Date Inserted By Date
TR No. Subject of TR
Inserted Removed

Part : Preface
AIRLINES RECORD OF TEMPORARY REVISIONS Date : 14 June 2011

Part : Preface
AIRLINES LIST OF EFFECTIVE PAGES Date : 14 June 2011
LIST OF EFFECTIVE PAGES
Page Rev Date

Page Re v Date
Title Page Part 02 – Quality Assurance System

Page 1 1a 14 Mar 2011
Page 2 1a 14 Mar 2011 Page 1 1a 14 Mar 2011
Page 2 1a 14 Mar 2011
UAE GCAA Approval Page 3 1a 14 Mar 2011
Page 6 1a 14 Mar 2011
Table of Contents
Page 5 1a 14 Mar 2011 Part 03 – Duties and responsibilities
Page 6 1a 14 Mar 2011
Page 3 1a 14 Mar 2011
Record of Revisions Page 4 1a 14 Mar 2011
Record of Temporary Revisions Part 04 – Quality System

Page 11 1a 14 Mar 2011
Page 2 1a 14 Mar 2011
List of Effective Pages Page 3 1a 14 Mar 2011
Page 6 1a 14 Mar 2011
Distribution List
Page 15 1a 14 Mar 2011 Part 05 – Quality Assurance Program
Page 16 1a 14 Mar 2011
Page 1 1a 14 Mar 2011
Revision Highlights Page 2 1a 14 Mar 2011
Page 5 1a 14 Mar 2011
Part 0 – Administration and Control Manual Page 6 1a 14 Mar 2011
Page 7 1a 14 Mar 2011
Page 16 1a 14 Mar 2011
Part 01 – Quality Policy Page 17 1a 14 Mar 2011
Page 18 1a 14 Mar 2011
Page 3 1a 14 Mar 2011
Page 4 1a 14 Mar 2011
Page 5 1a 14 Mar 2011
Page 6 1a 14 Mar 2011

Part : Preface
AIRLINES LIST OF EFFECTIVE PAGES Date : 14 June 2011
Page Rev Date Page Rev Date
Part 06 –Contractors Page 5 1a 14 Mar 2011

Page 7 1a 14 Mar 2011
Page 14 1a 14 Mar 2011
Part 7 – Quality System Training Page 15 1a 14 Mar 2011
Page 16 1a 14 Mar 2011
Page 3 1a 14 Mar 2011
Page 4 1a 14 Mar 2011
Appendix
Page 1 1a 14 Mar 2011

Page 2 1a 14 Mar 2011 Page 7 01 01 Mar 2011
Page 3 1a 14 Mar 2011 Page 8 01 01 Mar 2011
Page 4 1a 14 Mar 2011

Part : Preface
AIRLINES DISTRIBUTION LIST Date : 14 June 2011
DISTRIBUTION LIST
Manual No. Manual Holder Format Copy No.
00 MASTER COPY HC/CD 00
01 Accountable Manager HC 01
02 Chief Operating Officer HC 02
03 GCAA CD 03
04 Director of Flight Operations HC 04
05 Director of Maintenance HC 05
06 Director of Quality Assurance HC/CD 06

07 Director of Ground Operations HC 07
08 Director of Training HC 08
09 Director of Security HC 09
10 Director of Safety HC 10
11 Operations Control Centre HC 11

Part : Preface
AIRLINES DISTRIBUTION LIST Date : 14 June 2011

Part : Preface
AIRLINES REVISION HIGHLIGHTS Date : 14 June 2011
REVISION HIGHLIGHTS 01
STATUS CHAPTER PAGE REASON DATE
PREFACE
Title page
UAE GCAA Approval
Table of Contents
Record of Revisions
Record of Temporary
Revisions
List of Effective Pages
Manual Distribution Manager changed to Director
15 14 June 2011
List QA Receives HC and CD
Revision Highlights 17 Revisions in QSM 14 June 2011
Part 00 – ADMINISTRATION AND CONTROL OF THE MANUAL
Abbreviations 8 UAE GCAA added 14 June 2011
Amendment and
1 Added Distribution Process 14 June 2011
Revision
Part 01 – QUALITY POLICY
Quality Policy 3 New Policy Issued 14 June 2011
Scope And Application 5 Re-wording 14 June 2011
Part 02 – QUALITY ASSURANCE SYSTEM
Bi-annual report to be sent to
Feedback System 4 14 June 2011
Accountable Manager
Quality System Quality Bulletins to be issued
4 14 June 2011
Communication periodically
Organization chart 5 Chart Updated – Name Deleted 14 June 2011
Organization chart 6 Chart Updated – Name Deleted 14 June 2011
Part 03 – DUTIES AND RESPONSIBILITIES
Duties &
4 Change in wordings 14 June 2011
Responsibilities
PH Quality Assurance PH QA Maintenance duties and
5 14 June 2011
Maintenance responsibilities added
Added responsibilities for external
Post Holders 6 14 June 2011
and internal audits
Part 04 – QUALITY SYSTEM
Table of contents 1 Re-wording 14 June 2011
OM-C 5 Re-wording 14 June 2011
Safety Management
6 Change of Name 14 June 2011
System Manual
Security Manual 6 Re-wording of PH Security 14 June 2011
Part 05 – QUALITY ASSURANCE PROGRAM
Addition of Verification for internal
Introduction 3 14 June 2011
QC checks
Quality Audit 6 Change in wordings 14 June 2011
Added – List of trained Auditors
Auditors 8 14 June 2011
Use of external auditors

Part : Preface
AIRLINES REVISION HIGHLIGHTS Date : 14 June 2011
STATUS CHAPTER PAGE REASON DATE
Audit Plan to be updated regularly

Audit Scope and Plan 9 and to be issued in hard copy and 14 June 2011
electronic database
Reschedule by more than 2
Audit Plan 11 months to be approved by 14 June 2011
Accountable Manager
Approval of Accountable Manager
Auditor Procedures 11 for change more than two months 14 June 2011
Quarterly updating of Audit Plan
Audit Report
12 Three changed to seven days 14 June 2011
Completion
Added paragraph on audit 14 June 2011

Audit Techniques 12
Technique
Levels of non
13 Re-wording 14 June 2011
conformities
Procedure for issuing
14 Determination of NCR level 14 June 2011
findings
Remove level 1 & 2 Definitions
Agreed CA 15 14 June 2011
(Duplicated)
Follow-up Audit 16 Re-wording 14 June 2011
Corrective Action
17 Procedures changed 14 June 2011
Follow Up
Cancellation of Audits 17 Paragraph added 14 June 2011
Management Re-wording and detail process
18 14 June 2011
Evaluation added
Monthly meetings 18 Re-wording 14 June 2011
Training Records for auditors to
Recording 19 01 June 2011
be available in QA.
QA Form Approval 20 Re-wording 01 June 2011
Part 06 – SUB-CONTRACTORS
Added Subcontractor / Supplier
Contractors /
Added Wet Lease Operators
Subcontractors / 3 14 June 2011
Added audit requirements of
Suppliers
contractors
Contractors / Added Desktop Audit / On site
5 14 June 2011
Subcontractors Audits Audit
Part 07 – QUALITY SYSTEM TRAINING
Addition of Post Holders
Operational Personnel 3 14 June 2011
Responsibility

Part :0
AIRLINES ADMINISTRATION AND CONTROL OF Date : 14 June 2011
MANUAL
0 ADMINISTRATION AND CONTROL OF MANUAL .............................. .3

0.1 Amendment and Revision ............................................................................................. 3
0.1.1 General ......................................................................................................................... .3
0.1.2 Revisions ...................................................................................................................... .3
0.1.3 Distribution……………………………………………………………………………………3
0.1.4 Terminology................................................................................................................. ..5
0.1.5 Abbreviations................................................................................................................. 8

Part :0
MANUAL

Part :0
MANUAL
0 ADMINISTRATION AND CONTROL OF MANUAL

0.1 AMENDMENT AND REVISION
0.1.1 General
The Midex Airlines Quality System Manual is issued on the authority of the Accountable
Manager, i.e. the President, who is also responsible for all amendments to it, as required
by MIDEX AIRLINES or the UAE GCAA . The approval of the UAE GCAA, shall be
obtained before revisions to the Quality System Manual are implemented.
All revisions to the Manual shall be in the form of printed replacement pages, and must
be inserted by copy-holders upon receipt or soft copies in the form of CDs. Handwritten
amendments and revisions are not permitted.
Each holder of the Manual is individually responsible for the security and safeguarding
of their copy (or copies), and for maintaining the correct amendment status.
0.1.2 Revisions
Amendments to the Quality System Manual shall normally be promulgated as Revisions,
issued whenever necessary to cover corrections and/or changes to the contents of the
manual, or to add new data or information. Each revision shall be accompanied by
appropriate filing instructions, and an updated List of Effective Pages. A Record of
Revisions is provided to allow holders to record the insertion of each Revision, including
the actual dates of effectively and incorporation.
All new revisions will be considered as new issues. Revised texts will be marked by
vertical line.
0.1.3 Distribution
The Master Copy of the Manual shall be forwarded to the Technical Publications for
making the required hard/soft copies and distributing the manuals as per the distribution
list contained in the manual.
The same process shall be followed for the distribution of the revisions.

Part :0
MANUAL

Part :0
MANUAL
0.1.4 Terminology
Accountable M anager - the person acceptable to the Authority who has corporate
authority for ensuring that all operations and maintenance activities can be financed and
carried out to the standard required by the Authority, and any additional requirements
defined by the operator.
audit activities - those activities and procedures through which information is obtained
to verify the auditee’s conformance to applicable regulations, standards and procedures.
Such activities may include, but are not limited to: interviews, observations, inspections
and the review of files and documents.
audit finding - the determination of non-conformance of a product, process, practice or
procedure or a characteristic thereof to a specified regulation or standard. This will be
documented on the Audit Finding Form.
audit - a systematic, and independent comparison of the way in which an operation is
being conducted against the way in which the published operational procedures say it
should be conducted.
audit rep ort - a report that outlines the audit process and provides a summary of the
audit findings.
audit team member - the individual appointed by the team leader to participate in the
audit.
auditee - the management unit of the company which is to be audited.
Authority - the United Arab Emirates General Civil Aviation Authority.
characteristic - any distinct property or attribute of a product, process, service or
practice of which the conformance to a regulation or standard can be measured.
combined a udit - an audit that targets one or more of Flight Operations, Ground
Operations or Technical functional areas.
concern - a condition supported by objective evidence, recognised as a potential problem
that may become a finding.
conformance - the state of meeting the requirements of a regulation, standard or
requirement.
Corrective Action Plan (CAP) - a submitted plan that outlines the manner in which the
auditee proposes to correct the deficiencies identified by the audit findings. Carrying out
the plan should bring the auditee into full conformance with requirements.
depth - the period of time over which an auditee will be audited, normally from the last
audit up to the present day.

Part :0
MANUAL
Director of Quality Assurance - the manager, acceptable to the Authority, responsible

for the management of the Quality System monitoring function and requesting corrective
actions.
documented - that which has been recorded in writing, photocopied or photographed
and then signed, dated and retained so as to ensure the continuity of the evidence
secured.
finding - a condition supported by objective evidence that demonstrates an instance of
non-compliance with a specific regulation, procedure, standard or other requirement.
follow-up - the activity following an audit that is dedicated to verifying corrective action
has been accomplished based on a Corrective Action Plan.
inspection - the activity with the purpose of observing a particular
event/action/document etc., in order to verify whether established operational procedures
and requirements are followed during the accomplishment of that event and whether the
required standard is achieved.
non-conformance - the failure of characteristics, documentation or a procedure to meet
the requirements of a regulation or standard, which renders the quality of a product or
service unacceptable or uncertain.
objective ev idence - a documented statement of fact that is based on ve rifiable
observations, tests or interviews. O bjective evidence is necessary to substantiate
findings or concerns and to enable management to identify root causes of any reported
findings.
Operations M anual The Operations Manual is to set forth the procedures, means and
methods of MIDEX AIRLINES Operations to assure compliance with CAR OPS 1
requirements.
practice - the method by which a procedure is carried out.
procedure or process - a series of steps followed methodically to complete an activity.
This includes: th e activity to be done and individual(s) involved; the time, place and
manner of completion; the materials, equipment, and documentation to be used; and the
manner in which the activity is to be controlled.
product - the end result of a procedure or process.
Quality - the totality of features and characteristics of a product or service that bear on
its ability to satisfy stated or implied needs.
Quality C ontrol - the operational techniques and activities that are used to fulfil the
requirements for quality.
Quality Assurance - all those planned and systematic actions necessary to provide
adequate confidence that operational and maintenance practices satisfy given
requirements.

Part :0
MANUAL
Quality Assurance Programme All those planned and systematic actions necessary to
provide adequate confidence that operational and maintenance practices satisfy given
requirements.
Quality Audit A systematic and independent examination to determine whether quality
activities and related results comply with planned arrangements and whether these
arrangements are implemented effectively and are suitable to achieve objectives.
Quality Inspection Observation of a particular event, action, document, etc., in order to
verify whether established procedures and requirements are followed during the
accomplishment of that event and whether the required standard is achieved.
Quality P olicy Formal written Quality Policy Statement that is a commitment by the
Accountable Manager as to what the Quality System is intended to achieve. The Quality
policy reflects the continued compliance with CAR OPS 1 together with the company
specified standards.
sampling - the inspection of a r epresentative portion of a p articular characteristic to
produce a statistically meaningful assessment of the whole.
scope - the number of functional areas within a company that will be audited.
special pur pose qua lity a udit - an audit intended to respond to special circumstances
beyond routine conformance monitoring.
standard - an established criterion used as a basis for measuring an auditee’s level of
conformance.
Team Leader - the individual appointed by the Director of Quality Assurance to conduct
an assigned audit.
verification - an independent review, inspection, examination, measurement, testing,
checking, observation and monitoring to establish and document that products,
processes, practices, services and documents conform to regulatory requirements. This
includes confirmation that an activity, condition or control conforms to the requirements
specified in contracts, codes, regulations, standards, drawings, specifications, program
element descriptions, and technical procedures.
working papers - all documents required by the audit team to plan and implement the
audit. These may include audit schedules, auditor assignments, checklists and various
report forms.

Part :0
MANUAL
0.1.5 Abbreviations
MIX : MIDEX AIRLINES Three Letter Code

GCAA : General Civil Aviation Authority of United Arab Emirates
DQA : Director of Quality Assurance
PDCA : Plan Do Check Act
NC : Non-Conformance
DQ : Department Quality
CA : Corrective Action
PA : Preventive Action
CAR : Civil Aviation Regulations
MME : Maintenance Management Exposition
OM : Operations Manual

Part :1
AIRLINES QUALITY POLICY Date : 14 June 2011
1 QUALITY POLICY .................................................................................. 3

1.1 Scope and Application .................................................................................................. 5
1.1.1 Policy and Principal Concept ........................................................................................ 5
1.1.2 Employees..................................................................................................................... 5
1.1.3 Management ................................................................................................................. 6

Part :1

Part :1
1 QUALITY POLICY

Part :1

Part :1
1.1 SCOPE AND APPLICATION

The Quality System that is defined by this Quality System Manual is developed and
issued in compliance with GCAA CAR-OPS 1.035 and 1.900.
The Quality Manual is an extension of the Operations Manual Part A (General/Basics)

and the Maintenance Management Exposition (MME). For practical purposes it is
published as a s eparate manual and is accessible to all Operations and Maintenance
department employees.
This manual is issued under the authority of the Director of Quality Assurance.
1.1.1 Policy and Principal Concept

Safety has the highest priority and receives the focus of our attention. Reliability,
punctuality, image and efficiency are further factors that will be continually revised and
improved in the interest of our customers.
MIDEX AIRLINES Quality System pursues and achieves the following objectives:
• To ensure safe operations with airworthy aircraft;

• To ensure compliance with CAR-OPS 1 and any other standard specified in the
Quality System Manual, Operations Manual, Training Manual or the
Maintenance Management Exposition (MME).
• To monitor and improve all airworthiness and safety-relevant processes;
• To promote a corporate culture in which safety is always paramount and second-
nature in the thoughts and actions of all employees;
• To ensure that our products and performance pay due regard to our customers’
needs, and thereby constantly enhance customer satisfaction;
• To raise cost-efficiency by preventing errors;
• To constantly enhance our collaboration with our suppliers with regard to the
products and services they provide.
1.1.2 Employees
All Operations and Maintenance employees of MIDEX AIRLINES are required to
understand this policy in order to be jointly committed in attaining approved goals.
Maintaining MIDEX AIRLINES quality system is an important prerequisite to fulfilling
our targets. The quality goal can be achieved when everyone plays an active part in the
implementation.
This means:
• Each individual employee is responsible for the quality of their own work.
• Each individual employee is an internal supplier and customer by rendering and
receiving services.

Part :1
• We practice our teamwork within MIDEX AIRLINES in terms of trusting

relationship. Teamwork in MIDEX AIRLINES is carried out in a professional
and productive manner. The basis of this teamwork is provided by clear and
concise operational procedures.
• An important obligation for everyone is to handle and pass on information in a
prudent manner.
1.1.3 Management
The management is committed to continually improving the quality of our company.
Exemplary behaviour, a cooperative style of management and the creation of free scope
for decision making should promote commitment and corporate identity among the staff.
This goal requires:
• Personal commitment and identification with the quality concept.

• Ensuring that the necessary personnel and technical resources are available to
attain the required quality.
• Promotion of a good working atmosphere based on mutual respect and providing
support by jointly solving problems.
• Notifying the staff of achievements and success.
• The promotion of open and efficient communication without departmental or
hierarchic barriers.
• A willingness to consider errors and shortfalls as an opportunity to improve the
process of production, planning and control.
• Granting the largest possible scope of responsibility and authority to each
employee.
• Notifying the staff of achievements and success.

Part :2
AIRLINES QUALITY ASSURANCE SYSTEM Date : 14 June 2011
2 QUALITY ASSURANCE SYSTEM................................................................. 3

2.1 Purpose ............................................................................................................................ 3
2.2 Structure .......................................................................................................................... 4
2.3 Feedback System .............................................................................................................. 4
2.4 Quality System Communication ................................................................................... 4
2.5 Quality Assurance Organisation Chart ............................................................................. 5
2.5.1 Organizational Structure of Operations Division ....................................................................... 6
2.5.2 Organizational Structure of Technical Division ......................................................................... 6
2.5.3 MIDEX AIRLINES Quality Assurance Organisation Chart ...................................................... 6

Part :2
INTENTIONALLY BLANK

Part :2
2 QUALITY ASSURANCE SYSTEM

2.1 PURPOSE
Civil Air Transport Operations in the UAE are conducted in accordance with the General
Civil Aviation Regulations (CARs). Where the CARs apply to operations, they are
known as CAR-OPS.
The CAR-OPS 1.035 requires every operator to have a Quality System that is described
in relevant documentation. The Quality System enables the operator to monitor
conformance with CAR-OPS 1, t he Operations Manual, the Maintenance Management
Exposition and any other standards specified by MIDEX AIRLINES or the GCAA, to
ensure safe operations and airworthy aircraft.
The MIDEX AIRLINES Quality System functions as one Quality Management Unit
under the authority of the Accountable Manager (President). The Director of Quality
Assurance (DQA) is responsible for Quality Assurance within the Operations and
Maintenance Departments.
The Quality System is structured to monitor compliance with, and adequacy of,
procedures required to ensure safe operational practices and airworthy aircraft.
The purpose of the Quality System is to ensure compliance with CAR-OPS and any
other standards specified by MIDEX AIRLINES, or the Authority, to ensure safe
operations and airworthy aircraft.

Part :2
2.2 STRUCTURE
The MIDEX AIRLINES Quality System functions under the authority of the
Accountable Manager (President). The Director of Quality Assurance (DQA) is
responsible for quality assurance within the Operations Department, the Engineering and
Maintenance Department, Ground Operations, Security, Safety and Cargo Departments.
MIDEX AIRLINES Quality System general structure allows the Accountable Manager,
to assure full monitoring of operational procedures during flight operations, aircraft
maintenance, ground operations and training of ground, maintenance and flight
personnel. The Quality System enables the company to monitor compliance with CAR-
OPS1, Operations Manual, Maintenance Management Exposition, and other standards
specified by the company and UAE GCAA, to ensure safe operations and airworthy
aircraft.
2.3 FEEDBACK SYSTEM

The DQA shall provide a bi-annual quality report to the Accountable Manager. As a
minimum, this report shall include the following details related to the month in question:
• Overview of Audits/Surveillance activities conducted;

• A brief summary of all identified Level 1 findings; and
• A brief summary of all corrective action responses that have not been provided
by their due dates; and
• A brief summary of all audit reports not closed out within the specified one
month for Level 1 findings, or within three months for Level 2 findings.
The feedback system specifies those responsible for rectification of discrepancies and
non-compliance in each particular case, and the procedure to be followed if corrective
action is not completed within an appropriate timescale.
2.4 QUALITY SYSTEM COMMUNICATION
The Quality Assurance shall have a process for promulgating and disseminating
information for the purpose of maintaining an ongoing awareness of compliance issues
that might impact operational safety or security. Quality bulletins shall be issued
periodically through company email to disseminate important quality and compliance
issues.

Part :2
2.5 QUALITY ASSURANCE ORGANISATION CHART
The Quality Assurance System functions as one Quality Management Unit under the
authority of the GCAA approved Director of Quality Assurance for Operations and for
Technical, have been established and details of personnel fulfilling these positions
should be advised to the GCAA.
AOC Holder Organisation

GCAA CAR OPS-1
President
Accountable Manager
Director of
Security
Director of
Safety
Director of
Quality Assurance
PH Quality
Chief Operating
Maintenance
Officer
Director of Director Of
Flight Operations Maintenance
Director of Director of
Training Ground Operations

Part :2
2.5.1 Organizational Structure of Operations Division
The current organisational structure of MIDEX AIRINES Operations is defined within

the Operations Manual, Part A.
2.5.2 Organizational Structure of Technical Division
The current organisational structure of MIDEX AIRLINES Technical is defined within

the Maintenance Management Exposition (MME).
2.5.3 MIDEX AIRLINES Quality Assurance Organisation Chart
President
Accountable Manager
Chief Operating Officer
Director of
Quality Assurance
PH Quality Part Time Quality

Maintenance External Auditors Assurance Auditors

Part :3
AIRLINES DUTIES AND RESPONSIBILITIES Date : 14 June 2011
3 DUTIES AND RESPONSIBILITIES ........................................................ 3

3.1 Director of Quality Assurance ...................................................................................... 3
3.1.1 General ....................................................................................................................................... 3
3.1.2 Duties and responsibilities of the Director of Quality Assurance .............................................. 4
3.2 PH Quality Assurance Maintenance ............................................................................ 5
3.2.1 Duties and responsibilities ......................................................................................................... 5
3.2.2 Quality Assurance Auditors ....................................................................................................... 5
3.3 Post Holders ................................................................................................................... 6

Part :3

Part :3
3 DUTIES AND RESPONSIBILITIES

3.1 DIRECTOR OF QUALITY ASSURANCE
3.1.1 General
The function of the Director of Quality Assurance (DQA) is to monitor compliance with,
and the adequacy of procedures required to ensure safe operational practices and
airworthy aircraft.
The primary role of the DQA is to verify, by monitoring activity in the fields of flight
operations, maintenance, crew training, ground operations, security and safety that the
standards required by the Authority, and any additional requirements defined by Midex
Airlines, are being carried out under the supervision of the relevant Nominated Post
holder.
The DQA is responsible for ensuring that the Quality Assurance Programs are properly
established, implemented and maintained.
The Accountable Manager undertakes the responsibility for implementing, maintaining

and continuously improving the Quality System and for the completion of follow up and
remedial actions.
The DQA shall:
a) Have direct access to the Accountable Manager; and

b) Have access to all parts of Midex Airlines and its sub-contractors’ organisations.
The Director of Quality Assurance (DQA) reports directly to the Accountable Manager
[President] regarding matters involving Quality Assurance. His primary quality
responsibility deals with oversight of areas under the purview of the nominated post
holders for Flight Operations, Ground Handling, Training, Maintenance, Safety &
Security.

Part :3
3.1.2 Duties and responsibilities of the Director of Quality Assurance
The DQA, regardless of any other duties he may be assigned, is responsible to the
Accountable Manager for Quality Assurance at Midex Airlines. He will have the powers
and the authority to implement the following procedures, defined in the Manual.
a) He will have full responsibility for developing, establishing and managing the
Quality System within Midex Airlines and will ensure that all procedures detailed
within the Manual are adhered to;
b) Management of the quality audit function;
c) Monitoring the development and implementation of corrective action;
d) Verifying corrective action, including follow-up audits;
e) Directly involve and obtain support of top Midex management in the accomplishment
of audits, review of audit results, and the implementation of required corrective
actions;
f) He will maintain and keep current, all quality, audit and inspection records for review
at any time by the UAE General Civil Aviation Authority and other external bodies
as may be appropriate;
g) He will liaise with the UAE General Civil Aviation Authority and other bodies as
may be appropriate on matters relating to Quality System;
h) He shall provide written notification to the GCAA within 10 da ys, regarding any
proposed changes in the assignment of any nominated post holders position in
accordance with CAR-OPS 1.185.
i) He will draw up a Quality Assurance Program, scheduling and supervising regular
internal audits and inspections of the Company procedures;
j) He will, when applicable, organize external audits of outsourced activities.
k) He will analyze all relevant data and circulate it within the company for information,
with recommendations for improvement in quality standards where necessary;
l) He will lay down procedures for dealing with nonconformities, monitoring
nonconformity reports and taking corrective preventative action’
m) He will notify the Accountable Manager, and senior managers when Management
Review meetings are scheduled and will present internal inspection and audit reports.
n) He shall organize meeting with the responsible person(s) if remedial audit actions
have not been completed on time to determine the causes.
o) He has overall responsibility for Quality Planning; and
p) He will have overall responsibility for the control of Quality Records.

Part :3
In the absence of the Director of Quality Assurance, a senior member of his staff will be
appointed to deputise.
In the absence of President – Accountable Manager, the Director of Quality Assurance

will be responsible to the nominated deputy.
3.2 PH QUALITY ASSURANCE MAINTENANCE
The PH Quality Assurance (Maintenance) reports to Director of Quality. This person

provides separate maintenance expertise to carry out an independent means of verifying
compliance with CAR-OPS Sub Part M in accordance with CAR PART 145.
3.2.1 Duties and responsibilities
The PH Quality (Maintenance) fulfils the role of the CAR OPS Quality Monitor and is
responsible for the following:
a) Monitoring that the activities of CAR-OPS 1.890 are being performed in
accordance with the accepted procedure.
b) Monitoring that all contracted maintenance is carried out in accordance with the
contract.
c) Monitoring the continued compliances with the requirements of CAR OPS 1
Subpart M.
d) Carrying out audits, in accordance with the Audit Schedule, which addresses all
of the areas of the MIDEX AIRLINES contracted maintenance support.
e) Any other reasonable duties as requested by the Director of Quality Assurance
f) In the absence of the PH Quality (Maintenance), the Director of Quality
Assurance will fulfill the duties and responsibilities of this position.
3.2.2 Quality Assurance Auditors

Quality Assurance Auditor personnel are to be trained as Auditors and are to ensure the
timely performance of audits within Maintenance, Flight or Ground Operations. These
personnel are to have relevant operational and/or Maintenance experience and report
directly to the Director of Quality Assurance.
Duties and responsibilities of Quality Assurance Auditors are to:
• Perform quality audits as per the approved audit Plan.

• Perform quality inspections and investigations, as directed by the Director of
Quality Assurance.
• Collect the objective evidence necessary to substantiate QA findings.
• Document, in an appropriate QA Report, any findings or concerns identified
during audits, inspections or investigations.
• Recommend solutions to findings, through designated reporting channels.

Part :3
• Verify the implementation of corrective action.

• Maintain and update records.
• Prepare or amend procedures as directed by the Director of Quality Assurance.
3.3 POST HOLDERS

All Post holders as described in the OM/MME are responsible to fully understand the
MIDEX AIRLINES Quality System and they should ensure that:
• The Quality System and its procedures under their jurisdiction are implemented,
revised and maintained in accordance with regulatory and company requirements.
• New developments of aircraft are considered when developing or revising
processes and procedures under their control.
• Customer related comments are discussed and actioned as appropriate for the
purpose of improving the customer perception of quality.
• Close contact is maintained with the manufactures, Authorities and institutions
involved in the aviation business.
• All personnel under their control provide Auditors with unlimited access to all
necessary facilities, documentation and information required to complete an
effective audit.
• Ensure all external and internal audits findings are addressed in an appropriate
and timely manner. The corrective and preventive actions are taken after carrying
out a root cause analysis.

Part :4
Revision : Revision1a
AIRLINES QUALITY SYSTEM Date : 14 June 2011
4 QUALITY SYSTEM ................................................................................. 3

4.1 Description ..................................................................................................................... 3
4.2 Quality System Documentation .................................................................................... 5
4.2.1 Quality System Manual (QSM)...................................................................................... 5
4.2.2 Operations Manuals ...................................................................................................... 5
4.2.3 Maintenance Management Exposition (MME) .............................................................. 6
4.2.4 Ground Operations Manual ........................................................................................... 6
4.2.5 Safety Management System Manual ............................................................................ 6
4.2.6 Security Manual ............................................................................................................ 6

Part :4

Part :4
4 QUALITY SYSTEM
4.1 DESCRIPTION
The Midex Airlines Quality System is a management model which is based upon, but not
fully compliant with, the generic quality management model specified in ISO 9001:2000.
Quality is defined by ISO as “the totality of features and characteristics of a product or

service that bears on its ability to satisfy stated or implied needs”. Since the purpose of
the Midex Airlines Quality System is to ensure compliance with regulations and
standards, the “ability to satisfy stated or implied needs” may be interpreted as the
“ability to satisfy regulatory and company requirements”.
Quality objectives are achieved through the following sequence of actions:
1. Planning and defining all processes that make up the work activity;
2. Documenting each of these processes into procedures that need to be followed
during their execution;
3. Exercising quality audit on the completed activities completed, i.e. checking that
the work has been accomplished in accordance with the procedure laid down;
4. Based upon the check, acting to correct any deficiencies that may have been
detected;
5. Adjust the procedures, if needed, to prevent recurrence of deficiencies.
This process, known as the quality cycle PDCA, is illustrated in Fig.1.
Plan
Act Do
Check
Fig. 1

Part :4
All Directors/Managers are responsible for Quality Objectives within their departments,
and for the issue, amendment and documenting of all departmental procedures, They are
also expected to continuously monitor and self-audit their activities and procedures to
ensure that these are effective, up to date and in compliance with the regulatory and
company requirements. Furthermore, the Directors/Managers are expected to encourage
open communication with all departmental personnel, recognise and reward excellence
and foster a team spirit both within and across departments.

Part :4
4.2 QUALITY SYSTEM DOCUMENTATION

The documentation that forms the MIDEX AIRLINES Quality System in order for
compliance with GCAA CAR-OPS 1, GCAA Part V and customer requirements is
defined below. All manuals must be endorsed by the DQA and approved by the GCAA
and the responsibility for revision and amendment is as stated below.
4.2.1 Quality System Manual (QSM)

The Quality system Manual defines the MIDEX AIRLINES Quality system that has
been established in accordance with GCAA CAR-OPS1, GCAA Part V and customer
requirements. The responsibility of issuing revisions to the Quality System Manual is
assigned to the DQA.
The Quality System Manual is the document containing the relevant information
pertaining to the Midex Airlines quality system and Quality Assurance Programme.
4.2.2 Operations Manuals

The Operations Manual (OM) is the main title for different books (Parts A, B, C and D)
and approved Manuals must be revised regularly according the latest demands of CAR-
OPS 1 a nd other valid regulations issued by the GCAA. The responsibility of issuing
revisions to the OM is assigned to the Post holder Flight Operations, unless otherwise
stated below:
OM - A / General Basic – The OM-A contains all general information and procedures
for the flight crew and operations personnel. These procedures are in line with the
GCAA CAR-OPS 1.
OM – B / A irplane Operating Ma tters – The OM-B contains aircraft relevant

information and procedures that are binding for the flight crew on specific aircraft types.
These procedures are in line with the GCAA CAR-OPS 1. Additional binding procedures
are published in the manufacturers AFM/FCOM.
OM – C / R oute M anual – This Manual contains navigational information and

procedures. The issue and revision of the Route Manual is outsourced to the Jeppesen
Company.
OM – D / T raining Manual – This Manual contains the requirements and procedures

for Crew training. The responsibility for issuing revisions to the OM-D is the
responsibility of the Post holder Training.
The Operations Manual is published in accordance with the requirements of, and
approved by, UAE GCAA

Part :4
4.2.3 Maintenance Management Exposition (MME)

The MME contains quality requirements pertaining to the maintenance and engineering
aspect of the operations.
The MME defines all responsibilities and regulations for the maintenance system (Base
and Line). The responsibility of issuing revisions to the MME is assigned to the Post
Holder Maintenance.
4.2.4 Ground Operations Manual

This manual contains all procedures and instructions with regard to the ground handling
of MIDEX AIRLINES aircraft. The responsibility of issuing revisions to the Ground
Operations Manual is assigned to the Post holder Ground Operations.
4.2.5 The Safety Management System Manual

The manual outlines the Safety policies and the methods of their implementations
including Hazard Identification, risk management and other aspects including the Flight
data Monitoring (FDM) outlines the Flight Data Monitoring System and how data is
analysed and action taken.
The responsibility of issuing revisions to the Safety Manual is assigned to the Post holder
Safety.
4.2.6 Security Manual

This manual outlines the security requirements and the means of compliance and training
requirements. The responsibility of issuing revisions to the Security Manual is assigned
to the Post Holder Security.
All documents mentioned above and any other relevant to the operations form part of the
Quality System Documentation.

Part :5
AIRLINES QUALITY ASSURANCE PROGRAM Date : 14 June 2011
5 QUALITY ASSURANCE PROGRAM ..................................................... 3

5.1 Introduction .................................................................................................................... 3
5.2 Quality Inspection .......................................................................................................... 5
5.3 Quality Audit ................................................................................................................... 6
5.3.1 Scheduled Quality Audit ................................................................................................ 6
5.3.2 Special Purpose Quality Audit....................................................................................... 6
5.3.3 Follow-up Audit.............................................................................................................. 7
5.4 Quality Investigation...................................................................................................... 8
5.5 Auditors .......................................................................................................................... 8
5.6 Auditor Independence ................................................................................................... 9
5.7 Audit Scope and plan .................................................................................................... 9
5.7.1 Audit Plan .................................................................................................................... 11
5.8 Audit Procedures ......................................................................................................... 11
5.9 Audit Techniques ......................................................................................................... 12
5.10 Levels of Non-conformity ........................................................................................... 13
5.11 Monitoring and Corrective Action .............................................................................. 14
5.11.1 Monitoring.................................................................................................................... 14
5.11.2 Audit Findings (Non-Conformance NC) ...................................................................... 14
5.11.3 Procedure for issuing findings (NCs) .......................................................................... 14
5.11.4 Agreed Corrective Action ............................................................................................ 15
5.11.5 Root Cause Analysis ................................................................................................... 16
5.11.6 Follow up Audit ............................................................................................................ 16
5.11.7 Corrective Action Follow up ........................................................................................ 17
5.11.8 Cancellation of Audits ................................................................................................. 17
5.12 Management Evaluation .............................................................................................. 18
5.12.1 Monthly Quality Meetings ............................................................................................ 18
5.13 Recording ..................................................................................................................... 19
5.14 Quality Assurance Forms ........................................................................................... 20
5.14.1 Introduction.................................................................................................................. 20
5.14.2 QA Form Format ......................................................................................................... 20
5.14.3 QA Form Distribution ................................................................................................... 20
5.14.4 QA Form Approval ...................................................................................................... 20

Part :5

Part :5
5 QUALITY ASSURANCE PROGRAM

5.1 INTRODUCTION
Quality Assurance is defined as all those planned and systematic actions necessary to
provide confidence that all operations and maintenance are conducted in accordance with
all applicable requirements, standards and operational procedures.
Quality Assurance is comprised of two principal elements, namely, Monitoring and

Corrective Action. Monitoring is accomplished through line quality audit functions,
wherein line management checks activities in its own area, and quality audits, wherein
the Quality Assurance Department examines the totality of quality system area by area.
The second element, Corrective Action, represents the rectification of root causes which
have been identified either in line quality control activities or in quality audits.
The Quality Assurance Programme specifies the following items:
• Audits,
• Quality inspections/Spot Checks,
• Auditor's and Auditee’s names,
• Audit scope,
• Audit scheduling,
• Monitoring and corrective actions,
• Management evaluation,
• Recording.
Quality audits, inspections, spot checks, observations are carried out periodically through
all departments in order to determine whether quality activities and related results
comply with planned arrangements and whether these arrangements are suitable to
achieve objective in respect of quality. Quality Audits shall include the verification that
all departments are carrying out their internal Quality Checks to ensure compliance with
documented procedures.
The audits and quality inspections are performed not less than once per 12 months in the
following aspects of operation:
• Flight Operations,
• Maintenance,
• Ground Handling,
• Training,
• Safety,

Part :5
• Security;
• Cargo,
• Documentation.
Concerning sub-contracted services the Programme incorporates external audits and
inspections covering these activities.
The planning process is dynamic and allows special inspections or off-schedule audits if
tendencies or worries were identified. The planning includes audits and inspections
during night time and during the holidays.

Part :5
5.2 QUALITY INSPECTION
The primary purpose of a Quality Inspection is to observe a particular

event/action/document etc., in order to verify whether established operational procedures
and requirements are followed during the accomplishment of that event and whether the
required standard is achieved.
Typical subject areas for quality inspections are:
a. Actual flight operations;

b. Ground De-icing/Anti-icing;
c. Flight Support Services; and
d. Load Control;
e. Training Standards;
f. Actual Maintenance Operation

Part :5
5.3 QUALITY AUDIT

A Quality Audit is a systematic and independent comparison of the way in which an
operation is being conducted against the way in which the operational procedures say it
should be conducted.
The Director of Quality Assurance in cooperation with nominated auditors is to perform

quality audit over the entire company operational departments to measure the results
achieved by sampling, auditing and analyzing. Through these means, the Director of
Quality Assurance shall ensure that the total system established for maintaining
Airworthiness and operational standards is functioning as intended. In support of the
above, the Quality Assurance department shall operate a Quality Assurance Planned
Audit Program.
Quality Audits are carried out by independent and specially qualified auditors to one of
the following types:
5.3.1 Scheduled Quality Audit
The Director of Quality Assurance is responsible for approving all Audit Schedules.
Audits of each functional area identified for audit will be scheduled at least once
annually. During the last month of each calendar year, the Director of Quality Assurance
will prepare a schedule for the upcoming year. The following factors will be considered
in developing an audit schedule:
a) Concerns or findings highlighted in previous audit reports;

b) GCAA surveillance audit and Inspection findings;
c) Industry identified trends or problems areas;
d) Areas of emphasis identified by the Accountable Manager or any one of the post
holders; and
e) Requests or concerns raised by department’s heads.
5.3.2 Special Purpose Quality Audit
In the event that trends are identified in the conduct of monitoring activities, which
suggest a systemic deficiency, the Director of Quality Assurance will convene a S pecial
Purpose Quality Audit. Such audits will employ standard audit techniques and
procedures and will be generally unannounced. Special Purpose Audits may be based
upon the following:
a) GCAA concerns;
b) Accountable Manager directives;
c) Trends identified through Quality or Flight Safety trend monitoring activities;
and
d) Industry Identified trends.

Part :5
5.3.3 Follow-up Audit
Follow-up Audits will generally be announced and are designed to:
a) Ensure corrective action commitments are met; and

b) Verify that corrective action has eliminated the root cause of the reported concern
or finding.

Part :5
5.4 QUALITY INVESTIGATION
When the Director of Quality Assurance is made aware of a ci rcumstance of non-

compliance, an investigation will be convened to investigate the circumstance of such
non-compliance. The Director of Quality Assurance will assign the person to lead the
investigation. Quality Inspection or Quality Audit procedures may be used as appropriate
at the discretion of the Director of Quality Assurance. Any findings raised will be subject
to normal corrective action procedures.
5.5 AUDITORS
To ensure as much objectivity as possible, persons who have no r esponsibility for the
area concerned and can be relied upon to provide a true independent assessment of the
area/procedures/processes being audited must conduct audits.
They must, however, also have adequate knowledge and understanding of the area
concerned, to be able to assess the effectiveness and appropriateness of the DQ methods
and measures employed. For audits of highly specialized departments, auditors should
enlist the support of specialists as required (technical experts).
If an audit is to be conducted for a large area of activity or for a supplier, an audit team
may be organized as deemed appropriate, in order to reduce the time required.
The audit team leader or Lead auditor must ensure that all members of the team are
adequately informed of the task. The audit team must know what the quality system is
required to do a nd what DQ measures have been established for the department under
study.
MIDEX AIRLINES employs part time auditors seconded from their primary duties
within the company in addition to MIDEX AIRLINES dedicated auditors. Auditors are
recruited on an “as required” basis by Director of Quality Assurance and are selected
from among candidates with relevant operational experience and who have undergone an
Audit Techniques Course. The list of trained auditors shall be available with the DQA.
The Accountable Manger may employ external auditors to conduct part or complete
audits as and when required.
Appointing the auditors / audit team is carried out by the Director of Quality Assurance
considering the following:
• Audit objectives, scope, criteria, and estimated duration of the audit;

• The need to ensure the independence of the audit team from the activities to be
audited;
• The overall competence of the audit team needed to achieve the objectives of
the audit, specific knowledge and skills of auditors (initial and recurrent

Part :5
training on t he audit procedures programme, knowledge of audit principle,

procedures, techniques, Airworthiness principle, reference documents,
organization’s operational context, applicable laws, regulations,
requirements);
• The ability of the audit team members to interact effectively with the auditee
and to work together;
Auditors are responsible for:
a. Performing and managing audit’s under the Quality Audit Programme.
b. Identifying and recording any findings or non-conformance.
c. Collecting the evidence necessary to substantiate findings.
d. Analyzing audit results and developing recommendations.
e. Completed Corrective/Preventive actions follow up.
f. Audit closure.
5.6 AUDITOR INDEPENDENCE
Auditors shall not have any day-to-day involvement in the area of the operations activity
that is to be audited. Any member of the audit team, who believes there may be a
conflict of interest in the conduct of the audit, shall advise the Leader auditor of that fact.
Auditors shall not audit their own activities.
5.7 AUDIT SCOPE AND PLAN

The Director of Quality Assurance is responsible for covering the activities in the areas
listed below for performing continuous surveillance as well as Planned Audits.
Every listed section, procedure named in the audit plan are to be surveyed on a
continuous basis. Planned Audits shall be performed at least once a year. Such periods
will be reviewed by the Director of Quality Assurance and can be down-graded
according to the results obtained. This provides a baseline for planning. However, the
schedule may be modified by the Quality Auditing when operating experience or audit
results indicate that changes are appropriate.
The Audit plan will be prepared on an annual basis based on the previous year’s findings
and experience. The audit plan is generated in hard copy and electronic database. It is
updated regularly on t he electronic database. The Director of Quality Assurance will
submit the audit plan to the UAE GCAA. Any Major changes to the approved plan
should be advised to the GCAA.
Audit Guidelines

Part :5
The following are typical factors that will be considered in developing a comprehensive
evaluation schedule:
1. The critical nature of the function to be examined with respect to potential impacts
on safety;
2. The results of previous evaluations;
3. Findings of any inspections conducted by regulatory agencies or other outside
organizations;
4. Need to verify the implementation and effect of corrective actions for previously
identified programs.
5. Any requests or concerns raised by an audit of a Division, Department, or top
management, Station or Subcontractor, conducted by the Quality Auditing may be
scheduled more frequently until all open issues are resolved. The frequency and the
type of audit is based on an analysis of reports and historical performance including
reliability information and/or a review of previous audit results and corrective actions
as described in various documents. For internal departments or stations, an on-site
visit is usually part of each audit. In addition to scheduled audits, Quality Auditing
may conduct special audits based on the criteria listed above.
MIDEX AIRLINES is required to monitor compliance with the operational procedures

that have been designed to ensure safe operations, airworthy aircraft and the
serviceability of both operational and safety equipment.
In doing so, as a minimum, and where appropriate, audits monitor:
a) Organization;
b) Plans and Company objectives;
c) Operational Procedures;
d) Flight Safety;
e) Operator certification (AOC/Operations specification);
f) Supervision;
g) Aircraft Performance;
h) All Weather Operations;
i) Communications and Navigational Equipment and Practices;
j) Mass, Balance and Aircraft Loading;
k) Instruments and Safety Equipment;
l) Manuals, Logs, and Records;
m) Flight and Duty Time Limitations, Rest Requirements, and Scheduling;
n) Aircraft Maintenance/Operations interface;
o) Use of the MEL;
p) Defect Deferral;
q) Flight Crew;
r) Cabin Crew;
s) Dangerous Goods;
t) Security; and
u) Training.

Part :5
v) Maintenance programs and continued airworthiness

w) Airworthiness directive management
x) Maintenance accomplishment
5.7.1 Audit Plan

MIDEX AIRLINES shall issue defined audit Plans for the Operations and Maintenance
areas. All CAR-OPS 1 a nd Part V aspects should be reviewed within every 12-month
period, except for Outstation and out-sourced functions audits, which are to be conducted
within every 2 year period.
Unless an extension to the audit period is accepted by the GCAA, an interval between
audits greater than 24 month is not acceptable for any audit topic. All audit plans shall be
completed within the agreed period with no audit being rescheduled by more than 2
months without the approval of the Accountable Manager.
The Audit Plans should remain flexible, and allow unscheduled audits when trends are
identified. Follow-up audits will be scheduled when necessary to verify that corrective
action was carried out and that it was effective.
During the preparation of the Audit Plans, significant changes to the management,
organization, operation, or technologies should be considered as well as changes to the
regulatory requirements.
The DQA shall prepare the Audit Plan and after approval from Accountable Manager,
maintain the Audit Plan in hard copy and electronic format on the MIDEX AIRLINES
Server. The Audit Plan shall be updated quarterly reflecting the current status of the
schedule i.e. audits planned, completed and rescheduled.
5.8 AUDIT PROCEDURES

Audit planning:
- Director of Quality Assurance initiate Quality Audit Plan in the electronic database;
- Type of audit (internal/external, subcontractor);
- Scheduled period;
- Determine audit team Leader and auditors.
The audit shall be notified by the lead auditor/DQA two weeks before the audits.
Each Audit will be carried out with reference to an Audit Checklist, which is not
necessarily a complete list of items to be considered, but serves as a reference.
1) The nominated Lead auditor should prepare the following at least one week before
the date of the planned audit:
a) Audit Checklist (Refer to QA Audit Checklists & QS forms Manual
MIX/QAM/ACL). The relevant parts of the GCAA Audit checklists and IOSA
checklists available on the website may be used for the audit.

Part :5
b) Notification of the relevant department head will be performed by the Lead

auditor will specify the exact audit date.
c) Discuss with Director of Quality Assurance for any additional points or
matters, which are considered by the previous audit(s) for the same area.
d) Obtain information which will assist in performing the audit such as Lists,
revisions’ status and procedure sheets, etc.
2. The auditor performing the planned audit should also comment on any other items
which he considers significant for that particular area or activity.
3. The Lead auditor should discuss and agree in advance the audit Non-conformances
with the auditee.
4. The auditor will raise from the electronic database:

a) Audit number;
b) Title;
c) Type and scope;
d) Lead auditor; auditor’s names;
e) Auditee’s names;
f) Persons interviewed;
g) Documents reviewed;
h) Scheduled start, scheduled end, actual start, actual end, closed date of the audit;
i) Audit findings;
All fields in the audit report must be completed by the Lead auditor within maximum
seven days from the date the audit carried out.
5. The findings fixed during the audit should be discussed in advance and approved by
the Director of Quality Assurance and which will be sent to the process owner
(auditee most senior positions), by the head auditor. For Level 1, finding the person
responsible for corrective action shall be specified by name.
The process owner is responsible for timely reply to the audit finding using Corrective
Action section in the NCR. Lead auditor is responsible for final check and assures NCR
contains required data (corrective action / Preventive action).
When the Lead auditor is satisfied with the CA/PA action taken by the auditee, he will
fill in the Follow Up section in the CA/PA and will close the finding. A message will be
sent to the process owner and Director of Quality Assurance confirming Non-
conformance has been closed.
5.9 AUDIT TECHNIQUES

The following methods should be used to collect information and evidence for the audit.
a) Interviews with employees and other persons;

b) Observations of activities and the surrounding work environment and
conditions;

Part :5
c) Documents, such as policy, objectives, plans, procedures, standards,

instructions, licenses and permits, specifications, drawings, contracts and
orders;
d) Records, such as inspection records, minutes of meetings, audit reports,
records of monitoring programs and the results of measurements;
e) Data summaries, analyses and performance indicators;
f) Information on the auditee’s sampling programs and on pr ocedures for the
control of sampling and measurement processes;
g) Reports from other sources, for example, customer feedback, other relevant
information from external parties and supplier ratings;
h) Computerized databases and web sites.
Any non conformance shall be informed to the auditee and the auditee shall agree to the
audit conclusion. If there is any disagreement the same should be discussed with the
senior manager of the auditee.
5.10 LEVELS OF NON-CONFORMITY

Level 1 Discrepancy
A level 1 discrepancy being the most serious level of finding shall be defined as “any
significant non-conformance with UAE GCAA regulations and Company Procedures,
which would lower the operational/maintenance standard and probably compromise the
safety of an aircraft/ component.
Level 2 Discrepancy
A level 2 discrepancy shall be defined as any non-conformance with UAE GCAA

regulations and Company Procedures, which could lower the operational/maintenance
standard and probably compromise the safety of an aircraft / component.
Level 3 Discrepancy
A level 3 discrepancy which is the least serious level shall be defined as “the observation
of an opportunity for improvement of a procedure, process or practice”.

Part :5
5.11 MONITORING AND CORRECTIVE ACTION
5.11.1 Monitoring
Purpose
DQA is to monitor the Quality System primarily to investigate and judge its
effectiveness and thereby to ensure that defined policy, operational, and maintenance
standards are continuously complied with.
Monitoring activity is based upon qua lity inspections, audits, corrective action and
follow-up. In addition, DQA shall monitor regulatory compliance on a continuous basis.
This monitoring activity shall be aimed at eliminating the causes of unsatisfactory
performance.
Any non-compliance identified as a result of monitoring shall be communicated to the

manager responsible for taking corrective action and copied to the DQA. Such non-
compliance shall be recorded, for the purpose of further investigation, in order to
determine the ‘Root Cause’ and to enable the recommendation of appropriate corrective
action that will prevent re-occurrence of the non-compliance.
5.11.2 Audit Findings (Non-Conformance NC)

The audit findings are classified into three levels.
“Level 1” and “Level 2” findings will be identified on the audit report where appropriate.
The reference to the standard (requirement) not followed shall be made.
Corrective actions for “Level 3” findings, which is the least serious finding level, are not
required. A special form from the templates should be applied.
5.11.3 Procedure for issuing findings (NCs)

When an authorized quality assurance auditor identifies a finding, it must be “a condition
supported by objective evidence that demonstrates a non-compliance with a specific
standard or requirement”
Issuing:
Prior to issuing a finding report the Lead auditor must:

1. Fully establish the validity of the finding.
2. Determine what level the finding is- level 1 / level 2 and Level 3.
3. Advise the Director of Quality Assurance of the intent to issue the finding report.
4. Advise the responsible manager (process owner) of the intent to issue the finding
report.
5. Address the finding with the relevant department head.

Part :5
The finding shall then be raised against the applicable department and will be sent to the
head of the applicable department.
If there is a dispute between the Lead auditor and the responsible manager with regard to
which level the finding should be categorized, the ultimate decision lies with Director of
Quality Assurance.
The relevant responsible manager shall immediately initiate an internal review of the
facts and circumstances contained in the Non-Conformity (NC) report.
5.11.4 Agreed Corrective Action

An agreed corrective action and completion date shall be proposed by the responsible
manager as early as is warranted by the significance of the finding, but should not exceed
the following:
Level 1 finding – Seven (7) days
Level 1 represents a major non-conformance with the procedures/regulation that would

lower the operational standard and probably hazard an aircraft.
Corrective action process for a Level 1 finding shall be as follows:
• The person responsible for corrective action shall be specified by name.

• A documented response identifying the non-conformance ‘Root Cause’ and the
corrective action must be received by the DQA within a period not exceeding 7
days from the distribution of the QA Report.
• Within a maximum of one month, the audited area shall provide written
confirmation that verifies that the proposed corrective action has been completed
and that was effective in preventing reoccurrence of the non-conformance.
• All Level 1 f indings, as a minimum, shall be reported to the DQA and the
relevant Post holder via a copy of the audit report.
• If level 1 finding is not addressed in a timely manner, the same shall be reported
to Accountable Manager.
Level 2 Finding – Thirty (30) days
Level 2 represents a non-conformance with the procedures/regulation that could lower

the operational standard and possibly hazard an aircraft.
Corrective action process for a Level 2 finding shall be as follows:
• A documented response identifying the non-conformance ‘Root Cause’ and the

proposed corrective action/preventive action must be received by the DQA within
a period not exceeding 30 days from receipt of a QA Report.

Part :5
• Within a maximum of three months, the audited area shall provide written
confirmation that verifies that the proposed corrective action has been completed
and that is was effective in preventing reoccurrence of the non-conformance.
• All Level 2 f indings shall, as a minimum, be reported to the DQA and the
respective Post holder via a copy of the audit report.
Level 3 Finding – Observations
A Level 3 f inding is an observation that does not meet the criteria of a Level 1 or 2
finding, however is considered important enough to be mentioned for consideration by
the Manager and/or Supervisor of the area or process audited. Accordingly, Level 3
findings must not include information suggesting a non-conformance with the
procedures/regulations.
Corrective action is not required to be reported to the DQA in the case of a Level 3
finding, however the Manager and/or Supervisor of the area or process audited may wish
to take action if they consider the area or process can be improved.
5.11.5 Root Cause Analysis
A root cause analysis assessment and subsequent implementation of corrections (if

applicable) shall be performed by the responsible manager if the finding is level 1 or
level 2.
Examples of root cause analysis assessments may be:
• Insufficient staff training
• Inadequate written procedures for a specific task.
• Lack of certifying staff
Implemented corrections to prevent re-occurrence for the above assessments may be:
• Carry out further staff training as applicable and establish a review procedure to
prevent reoccurrence.
• Relevant Manual (for e.g., MME) to be amended to include a corrective
procedure.
5.11.6 Follow up Audit
It is the responsibility of the quality department to conduct a follow up audit if required

to establish the following:
• Agreed corrective action has been carried out.
• The action taken re-establishes the required standard.
• The root cause analysis proposed changes are implemented (if applicable).
The subject audit shall be performed on or after the agreed completion date.

Part :5
Where the findings of the follow up audit does not meet the above criteria, the finding
report will remain open and one of the following courses of action shall be implemented:
• A revised “agreed completion date” to be established, or

• The latter is referred to Director of Quality Assurance for resolution.
Where the response follows and the result of the CA/PA is found to be satisfactory, the
audit shall be closed by the Lead auditor / Director of Quality Assurance.
5.11.7 Corrective Action Follow up
All corrective actions need to be completed on time in the CA/PA section of the NC. In
the event that the process owner does not respond to the NC on time, a reminder will be
sent to the process owner with a copy to the Head / Director of the department requesting
the response within 7 days.
In the cases where no response is received within 7 days after the reminder, then the
matter will be referred to the Accountable Manager for his action as he sees appropriate.
All reminder and notifications are made through company emails.
NOTE: The corrective action follow up methodology as described above, does not
apply to Level 1 f indings. If level 1 Finding is not addressed in time, the
Accountable Manager is required to be informed.
5.11.8 Cancellation of Audits

In some rare case an audit may be required to be cancelled. Such cancellation may be
required in case where a contractor with a supplier/service provider is not renewed; the
audit schedule shall be updated accordingly.

Part :5
5.12 MANAGEMENT EVALUATION
A management evaluation is a co mprehensive, systematic, documented, annual review

by the management of the quality system, operational policies and procedures, and
should consider:
a) the results of quality inspections, audits and feedback;

b) the overall effectiveness of the management organisation in achieving stated
objectives; and
e) feedback from the regulatory authorities.
A management evaluation identifies and corrects trends, and prevents, where possible,
future non-conformities. Conclusions and recommendations made as a result of an
evaluation shall be submitted in writing to the responsible manager for action. The
responsible manager shall be an individual who has the authority to resolve issues and
take action.
A Management Quality and Safety Review meeting will be held once a year to review
the quality and safety activities and significant findings and discrepancies. The meeting
is chaired by the Accountable Manager and attended by all Post Holders. A record of
these meetings is retained by the Director of Quality Assurance.
The Director of Quality Assurance shall advise the President – Accountable Manager
regarding the meeting. Notification for meeting shall be issued by the Director of Quality
Assurance.
The results of quality audits shall be evaluated during the meeting. The President –
Accountable Manager shall assign responsibility and target dates to respective Post
Holders to address open issues if any.
5.12.1 Monthly Quality Meetings
A second level periodic management review is established in the form for Quality
Monthly Meetings for Maintenance and Operations.
These are attended by the DQA and nominated Post holder for each respective area. The
objectives of these meetings are to review significant and relevant safety issues that arise
from the internal evaluation program. The management evaluation summarises the
following data from the previous month’s operational activity:
• Minutes and Action Items
• Summary of Audit Performance
• Summary of Occurrences
• Summary of Operational Dispensations
The minutes of meetings shall be recorded and sent to all Post Holders.

Part :5
5.13 RECORDING
Accurate, complete, and readily accessible records documenting the results of the
Quality Assurance Program shall be maintained. Records are essential data to enable
MIDEX AIRLINES to analyse and determine the root causes of non-conformity, so that
areas of non-compliance can be identified and addressed.
The following records should be retained for a period of 5 years:
a) Audit Schedules;
b) Quality inspection and Audit reports;
c) Responses to findings;
d) Corrective action reports;
e) Follow-up and closure reports; and
f) Management Evaluation reports.
All above mentioned records will be kept in the QA Department. In addition, the training
records of all auditors shall be available in the QA Department.

Part :5
5.14 QUALITY ASSURANCE FORMS
5.14.1 Introduction
QA forms shall be raised as necessary to assist in the compliance of the requirements of
the GCAA CAR-OPS 1 or this quality manual.
5.14.2 QA Form Format

The format to be used for all QA forms is a computer-based template that allows free
text.
5.14.3 QA Form Distribution

All QA forms shall be available on the MIDEX AIRLINES Server within the Quality
Assurance folder. A QA form index will also be available at the same location, and this
index shall list all approved QA forms and the associated revision number.
5.14.4 QA Form Approval

Wherever possible, QA forms will be developed for use by both Operations and
Maintenance, however an area specific QA form may be developed when required (e.g.
Audit Checklists). Each QA form shall be approved by an DQA prior to its release on the
MIDEX AIRLINES Server.

Part :6
AIRLINES CONTRACTORS/SUBCONTRACTORS Date : 14 June 2011
6 CONTRACTORS /SUB-CONTRACTORS/SUPPLIERS ........................ 3

6.1 CONTRACTORS/SUB-CONTRACTORS/SUPPLIERS REQUIREMENTS ................... 5
6.1.1 Contract Scope ............................................................................................................. 5
6.1.2 Contract Responsibility ................................................................................................. 5
6.1.3 Contractor / Sub-Contractor Evaluation ........................................................................ 5
6.1.4 Contractor / Sub-contractor Audits ................................................................................ 5

Part :6

Part :6
6 CONTRACTERS/SUB-CONTRACTORS/SUPPLIERS
MIDEX AIRLINES contracts/sub-contracts certain activities to external agencies for the
provision of services in support of its Operations. T he ultimate responsibility for the
product or service provided by the contractor/sub-contractor always remains with
MIDEX AIRLINES. When such arrangements are made, written agreements shall exist
between the operator and the contractor/sub-contractor clearly defining the safety related
services and quality to be provided. The contractor/sub-contractor’s safety related
activities relevant to the agreement are included in the Operations Quality Assurance
Program.
When establishing contractual arrangements, the DQA shall be responsible to ensure that
the contractor/sub-contractor/supplier has the necessary authorisation/approval when
required and commands the resources and competence to undertake the task. If MIDEX
AIRLINES requires the contractor to conduct activity that exceeds the contractor’s
authorisation/approval, MIDEX AIRLINES is responsible for ensuring that the
contractor’s quality assurance takes account of such additional requirements. In
addition, service contracts must contain provisions to allow access to the contractors
organisation for the purpose of applying the Quality Assurance Program.
Post holders who are seeking to conclude new contracts must do so in conjunction with
the MIDEX Headquarter. Guidelines for Service Level Agreements with Handling
Agents and customer Service agents are contained in IATA Airport Handling Manual.
Notwithstanding this guidance, and in order to comply with the terms of Appendix 2 to
CAR-OPS 1.175 ( c), there is a need to place safety requirements upon t he
Contractor/Sub-contractor. Therefore, at the time finalizing or renewal of the contract or
Service Level Agreement, a s tatement of the required safety standards and procedures
should be included in the agreement. The contracts shall include the provision for
MIDEX AIRLINES to conduct an audit of the contractor/supplier/service provider to
ensure compliance with regulatory, quality and safety standards.
All Post Holders and Managers are responsible for notifying the DQA when new
contract/subcontract negotiations are being considered. The DQA will advise on the
necessity for audit and will arrange audits accordingly. Post holders are also responsible
for ensuring that all services or purchases delivered to their areas of operation are up to
the required standards. They are to keep records of the performance of contractor/sub-
contractors, and as far as possible, Departmental Managers should use contractor/sub-
contractors from official or approved directories. Single-occasion use of a
contractor/sub-contractor/supplier is permissible, but the department receiving the
service or goods must closely monitor performance. Where the contractor/sub-
contractors/supplier performance is found to be sub-standard, it must be reported to the
DQA, treated as a non-conformance, and will be subject to corrective action by the
process owner, i.e. Post holder.

Part :6
The complete list of contractors/subcontractors and approved suppliers are maintained in

a file/electronically on MIDEX AIRLINES server.
QA Department maintains a r egister of current approved contactors/sub-

contractors/suppliers and a historical record of supplier’s performance. The list includes
suppliers deemed unsuitable based on previous performance.
If Wet Lease Operators are employed for operations, it should be ensured that the
operator conforms to the regulations by conducting a desk top/onsite evaluation.

Part :6
6.1 CONTRACTOR/SUB-CONTRACT/SUPPLIER REQUIREMENTS
6.1.1 Contract Scope
MIDEX AIRLINES may decide to contract out certain activities to external agencies for
the provision of services related to such areas as:
• Ground De-icing/Anti-icing;
• Fuelling
• Maintenance;
• Ground Handling;
• Flight Support (including Performance calculations, flight planning, navigation
database and dispatch);
• Training;
• Manual preparation.
• Flight Data Monitoring and Analysis.
6.1.2 Contract Responsibility

The ultimate responsibility for the product or service provided by the
contractor/subcontractor always remains with the relevant Post holder for the function
being sub-contracted. A written agreement shall exist between MIDEX AIRLINES and
the contractor/sub-contractor clearly defining the safety related services and quality to be
provided. The contractor/sub-contractors safety related activities relevant to this
agreement should be included in the MIDEX AIRLINES Quality Assurance Programme.
6.1.3 Contractor/Sub-contractor Evaluation

The relevant Post holder shall ensure that the contractor/sub-contractor has the necessary
authorisation/approval when required and commands the resources and competence to
undertake the task. If the Post holder requires the contractor /sub-contractor to conduct
activities that exceed the contractor/subcontractor’s approval scope, the DQA is
responsible for ensuring that the contractor/sub-contractor’s quality assurance takes
account of such additional requirements.
6.1.4 Contractor/Sub-contractor Audits

All Contractor/Sub-contractors shall be audited as per the requirements of this Quality
System Manual (i.e. every 12-24 months). Quality Assurance shall conduct a desk top
audit by using Contractor/Sub-contractor/Supplier Questionnaire. Whenever required,
Quality Assurance will conduct on s ite audits to ensure that Contractor/Sub-
contractor/Supplier meets the regulatory requirements.

Part :6

Part :7
AIRLINES QUALITY SYSTEM TRAINING Date : 14 June 2011
7 QUALITY SYSTEM TRAINING..................................................................... 3

7.1 Operational Personnel................................................................................................... 3
7.2 Management ................................................................................................................... 3
7.3 Quality Auditors ............................................................................................................. 3
7.4 Auditor ............................................................................................................................ 3
7.5 Lead Auditor ................................................................................................................... 4
7.6 Quality Training Standard…………………………………………………………………....4

Part :7

Part :7
7 QUALITY SYSTEM TRAINING

7.1 OPERATIONAL PERSONNEL
All Operational Personnel shall receive a briefing on Midex Airline’s Quality System.
The Director of Quality Assurance shall establish an effective quality related briefing for
all operations Post Holders for understanding of the MIDEX AIRLINES Quality System.
All post holders shall ensure that all personnel in their department are briefed on t heir
role in quality system.
7.2 MANAGEMENT
Those responsible for managing the Quality System shall receive training covering:
a) An introduction to the concept of the Quality System;

b) Quality management;
c) The concept of Quality Assurance;
d) Quality manuals;
e) Audit techniques;
f) Reporting and recording; and
g) The way in which the Quality System will function in the company.
7.3 QUALITY AUDITORS

Employees involved in Auditing shall have received specialised audit training and have
appropriate experience relevant to the audit scope.
Accordingly, Midex Airlines qualifies staff as either an ‘Auditor’ or ‘Lead Auditor’ (for
third party audits) as per the following requirements.
7.4 AUDITOR
In addition to § 7.2 above Auditors shall have:
• Minimum of 2 years aviation experience;
• Completion of Midex Airlines Quality Awareness;
• GCAA Regulations familiarization;
• Have observed a minimum of 3 a udits under the supervision of a qualified
Auditor or Lead Auditor;
• Have conducted a minimum of 2 a udits under the supervision of a qualified
Auditor or Lead Auditor;
• Be approved by the Director of Quality Assurance.

Part :7
7.5 LEAD AUDITOR

Staff may progress from ‘Auditor’ to ‘Lead Auditor’ after meeting the following
requirements:
• Completion of a Quality Assurance ‘Lead Auditor Course’, or an equivalent audit

course that is deemed to be acceptable to the DQA;
• Conduct a minimum of 10 days of auditing as a qualified auditor;
• Be approved by the relevant DQA.
Note: Based on an interview, the DQA may accept previous audit experience in support
of the above requirements.
7.6 QUALITY TRAINING STANDARD
Quality training courses should be conducted by an institution approved and accepted by

the DQA however should be of a national and/or an international standard.
Quality training courses may be conducted internally if appropriately qualified staff is

available and prior approval/acceptance obtained from the UAE GCAA as applicable.

Part : Appendix
AIRLINES APPENDIX Date : 14 June 2011
APPENDIX

Part : Appendix

Part : Appendix
Non Conformance Report Form

Part : Appendix
Audit Report Form

Part : Appendix
Certified Statements in Preparation For CMR Issue Page 1/2

Part : Appendix
Certified Statements in Preparation for CMR Issue Page 2/2

Part : Appendix
Certificate of Maintenance Review

Part : Appendix
MIDEX Manual Amendment Request Form

Part : Appendix
Aircraft Certificates Checklist

Part : Appendix
Certified Statements in Preparation for CMR Issue Page 2/2

Part : Appendix
Quality Bulletin Form

Part : Appendix
MIDEX AIRLINES Approved MROs Page 1/4

Part : Appendix
MIDEX AIRLINES Approved Suppliers Page 2/4

Part : Appendix
MIDEX AIRLINES Approved Vendors Page 3/4

Part : Appendix
MIDEX AIRLINES Approved Service Providers Page 4/4

Part : Appendix
List of MIDEX AIRLINES Audit Checklist Forms
Samples of these forms can be obtained from the MIDEX AIRLINES Audit Checklist
Manual (MIX/QAM/ACL).
Cargo Operations
MIX/QA/CGO/01/Q Cargo Operations Issue 00, 01 Feb 2010
General
MIX/QA/GEN/01 A/C Documentation Issue 00, 01 Feb 2010

MIX/QA/GEN/02 Manuals Issue 00, 01 Feb 2010
MIX/QA/GRH/Q Ground Handling Issue 00, 01 Feb 2010
Organisation and Management
MIX/QA/ORG/01/Q Management and Control Issue 00, 01 Feb 2010

MIX/QA/ORG/02/Q Documentation and records Issue 00, 01 Feb 2010
MIX/QA/ORG/03/Q Safety Management Issue 00, 01 Feb 2010
MIX/QA/ORG/04/Q Quality Assurance OPS Issue 00, 01 Feb 2010
Information Technology Services
MIX/QA/ITS/01 Computer System Issue 00, 01 Feb 2010
Maintenance and Engineering
MIX/QA/MNT/01 Stores Audit Issue 00, 01 Feb 2010

MIX/QA/MNT/02 Technical Library Issue 00, 01 Feb 2010
MIX/QA/MNT/03 Line/Outstation Issue 00, 01 Feb 2010
MIX/QA/MNT/04 A/C On Maintenance Issue 00, 01 Feb 2010
MIX/QA/MNT/05 Hangar Issue 00, 01 Feb 2010
MIX/QA/MNT/06 Overhaul/Repair Agency Issue 00, 01 Feb 2010
MIX/QA/MNT/07 Tool Stores Issue 00, 01 Feb 2010
MIX/QA/MNT/08 Maintenance Control Center Issue 00, 01 Feb 2010
MIX/QA/MNT/09 Planning Issue 00, 01 Feb 2010
MIX/QA/MNT/10 GSE Issue 00, 01 Feb 2010
MIX/QA/MNT/11 Component Shop Issue 00, 01 Feb 2010
MIX/QA/MNT/12/Q Maintenance and Engineering Issue 00, 01 Feb 2010
MIX/QA/MNT/13 De-Icing/Anti-Icing Audit Check Issue 00, 01 Feb 2010
MIX/QA/MNT/14 Fuelling Facilities Inspection Issue 00, 01 Feb 2010
MIX/QA/MNT/15 Engineering Issue 00, 01 Feb 2010
MIX/QA/MNT/16 Aircraft Lease Issue 00, 01 Feb 2010
MIX/QA/MNT/17 Purchasing Issue 00, 01 Feb 2010
MIX/QA/MNT/18 A/C CMR Issue 00, 01 Feb 2010
MIX/QA/MNT/19/Q MNT AMO Issue 00, 01 Feb 2010
Operations
MIX/QA/OPS/01/Q Operational Control. Dispatch Issue 00, 01 Feb 2010

MIX/QA/OPS/02/Q Flight Operations Issue 00, 01 Feb 2010
MIX/QA/OPS/03/Q Flight Operations Training Issue 00, 01 Feb 2010
MIX/QA/OPS/04/Q Flight Operations Issue 00, 01 Feb 2010

Part : Appendix
Operational Security
MIX/QA/SEC/01/Q Operational Security Issue 00, 01 Feb 2010

MIX/QA/SEC/02/Q Station Security Audit Issue 00, 01 Feb 2010
MIX/QA/SEC/03/Q Cargo Security Audit Issue 00, 01 Feb 2010
MIX/QA/SEC/04/Q Quarterly Station Security feedback Issue 00, 01 Feb 2010
MIX/QA/SUPP/01 Catering Services Issue 00, 01 Feb 2010

Part : Appendix

QSM Revision 1a - 14 June 2011

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MIDEX AIRLINES

QUALITY SYSTEM MANUAL

Doc. No.: MIX/OPS/QSM/00

Manual Serial Number QSM-03

MIDEX AIRLINES LLC

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RECORD OF TEMPORARY REVISIONS (TR)

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LIST OF EFFECTIVE PAGES

Page Rev Date

Title Page Part 02 – Quality Assurance System

Record of Temporary Revisions Part 04 – Quality System

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Page Rev Date Page Rev Date

Part 06 –Contractors Page 5 1a 14 Mar 2011

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Manual No. Manual Holder Format Copy No.

00 MASTER COPY HC/CD 00

02 Chief Operating Officer HC 02

04 Director of Flight Operations HC 04

06 Director of Quality Assurance HC/CD 06

11 Operations Control Centre HC 11

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STATUS CHAPTER PAGE REASON DATE

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STATUS CHAPTER PAGE REASON DATE

Audit Plan to be updated regularly

Added paragraph on audit 14 June 2011

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Director of Quality Assurance - the manager, acceptable to the Authority, responsible

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MIX : MIDEX AIRLINES Three Letter Code

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1 QUALITY POLICY .................................................................................. 3

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