188-3946-NMM-PQP001 Project Quality Plan Rev4 - Signed

PRIVATE & CONFIDENTIAL
MANUAL TITLE NETWORK MAINTENANCE MANAGEMENT PROJECT

PROCEDURE TITLE
PROJECT QUALITY PLAN
REFERENCE NO. Opus Mgt/NMM/PQP/001 REVISION NO. 4 PAGE
IMPLEMENTATION
2 May 2006 REVISION DATE 16January 2012 1 of23
DATE
DOWNLOADED AND UNCONTROLLED HARD COPY

Please verify that this is the correct version before use.
ACTION BY Name Designation Signature
ORIGINATOR RamlanHaron Head of Operations SIGNED
REVIEWED BY Mohd Pauzi Ismail Project Director SIGNED
APPROVED BY Chin Chi Haw Group General Manager SIGNED
TABLE OF CONTENTS
CONTENTS PAGE (S)

APPROVAL 1
TABLE OF CONTENTS 1
REVISION HISTORY 2
DOCUMENT CONTROL 8
DEFINITIONS 9
1.0 INTRODUCTION 11
1.1 Project Brief 11
1.2 Background of Network Maintenance Manager 11
1.3 Scope of Services 12
1.4 Purpose of PQP 12
2.0 ORGANISATION 13
2.1 Project Structure 13
2.2 Organisation Structure of OMSB NMM 13
2.3 Responsibilities and Authorities of Key Personnel 14
2.4 Management System (MS) Structure 15
3.0 QUALITY ASSURANCE: MANAGEMENT AND CONTROL MEASURES 17
3.1 Management System Structure 17
3.2 Document and Data Control System 18
3.3 Internal Management System Audits 19
3.4 Procedures 19
3.5 Management Review Meeting 20
4.0 REFERENCES 20
5.0 APPENDICES 20
THIS DOCUMENT IS A PROPRIETARY AND CONFIDENTIAL PROPERTY OF OPUS GROUP BERHAD. PLEASE CHECK THE MASTER LIST AND
VERIFY THAT THIS IS THE CORRECT VERSION BEFOREUSE.
PROCEDURE TITLE PROJECT QUALITY PLAN

IMPLEMENTATION
2 May 2006 REVISION DATE 16 January 2012 2 of 23
DATE
REVISION HISTORY
REV. AFFECTED DESCRIPTION REQUEST DATE

NO. PAGE (S) FORM REF.
NO.
1 All a. Page 13 – Changes Opus plc/T2a/QSP/001 PQP/001/01 19/10/06

to Opus plc/T2a/MSP1/001 in Clause 3.5:
Quality Management Review
b. Page 13 – Included Appendix 3 – Element
vs Procedures Compliance Matrix to Clause
5.0: Appendices
c. Inserted Appendix 3 – Element vs
Procedures Compliance Matrix
2 Page 3 a. Changed ‘Opus International Group plc’ PQP/001/02 21/05/08
with ‘Opus Group Berhad’
Page 4 b. Changed ‘Opus plc – Opus International
Group plc’ with ‘Opus Bhd – Opus Group
Berhad of companies’
Pages 4, 8,
c. Changed ‘Opus plc’ with ‘Opus Bhd’
10, 11, 13
3 All Changed Reference No. from PQP/001/03 06/09/09

‘Opus(M)/NMM/PQP/001’ to ‘Opus
Mgt/NMM/PQP/001’
Page 6 Changed ‘Chief Operating Officer of Opus

International (M) Bhd’ to ‘Director of Opus
Management SendirianBerhad’
Changed ‘Opus (M) NMM’ to ‘Opus Mgt
NMM’
Page 7 Change ‘Opus Group Berhad of companies’ to

‘Opus Group Berhadgroup of companies’
Included into Definition ‘Opus Mgt - Opus
Management SendirianBerhad formerly known
as Home Builders’
Changed the definition of ‘Opus (M) NMM –
Network Maintenance Management Team of
Opus (M) to ‘Opus Mgt NMM - Network
Maintenance Management Team of Opus Mgt’
Changed definition of ‘COO – Chief Operating
Officer of Opus (M)’ to ‘Director – Director of
Opus Mgt’
NMM’
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THAT THIS IS THE OF VERSION
CORRECT OPUS GROUP BERHAD. PLEASE CHECK THE HIS IS THE
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Page 7 Changed the definition of ‘Opus Bhd QMS’ to

‘Opus Bhd MS – Opus Group Berhad
Management Systems. An integration of Quality
Management System (ISO 9001:2000),
Environmental Management System (ISO
14001:2004) and Occupational, Health and
Safety Management System (OHSAS
18001:2007) that covers the Asset Development
and Asset Management Services.’
Page 9 Included ‘In view of the delisting of Opus Bhd

and streamlining exercise of Opus (M), the
Network Maintenance Management services
operation was transferred from Opus (M) to
Opus Mgt effective from 1st January 2009.’ into
Clause 1.1, last paragraph
Pages10, 11 Changed ‘Opus (M) NMM’ to ‘Opus Mgt

NMM’
Page 11 Changed ‘Opus (M)’ to ‘Opus Mgt’
Page 12 Omitted ‘Asset condition data management’

from Sub-clause 2.2.3
Re-number 2.2.4 to 2.2.5
Included item 2.2.4 ‘.TEMAN Unit: Asset
Condition Data Management’
Included ‘and TEMAN Unit’ and ‘Manages
operations and maintenance of the Asset
Condition Data Management.’ into Sub-clause
2.3.2
Page 13 Omitted item f: ‘Manages operations and

maintenance of the Asset Condition Data
Management.’ from Sub-clause 2.3.5
Changed Clause 2.4 from ‘QMS Structure’ to
‘Management System (MS) Structure’
Changed wording ‘QMS’ to ‘MS’
Page 14 Included Sub-clause 2.4.2 ‘HSE

Documentations: These consist of the HSE
Management Programme, HSE Monitoring
Chart, Legal Register; HSE Risk Assessment
produced from the relevant HSE activities. The
Opus Mgt NMM shall refer to the Opus Bhd MS
for the related procedures on HSE. Where
applicable the Opus Mgt NMM shall also refer
to the contractor’s Emergency Response Plan in
the event of any incident/accident or emergency
cases occurring at site.’
Renumber 2.4.2 to 2.4.3
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Sub-clause 2.4.3 Item a bullet iii – Changed ‘at

twelve half yearly intervals or as deemed
necessary by the QA Committee,’ to ‘at least
once a year’
Page 14 Sub-clause 2.4.3 Item a bullet iv – Included

‘Quality, Occupational Health Safety and
Environmental’ after ‘the implementation of
the’
Sub-clause 2.4.3 Item a bullet v. - Changed to
‘Assume the role of Opus Mgt NMM QA
representative and attend related meetings at the
group level and report to Opus Bhd’s senior
management on the implementation of MS for
the Project.’
NMM’
Page 15 Changed sub-clause 2.4.3 item b bullet vi. to

‘Assume the role of the QA representative on
management system issues in the absence of the
Chairman.’
Changed Sub-clause 2.4.3 Item c. bullet v. from
‘Initiate and conduct periodical reviews, at half
yearly intervals or as deemed necessary by the
Opus (M) NMM QA committee, on the
effectiveness of the QMS’ to ‘Initiate and
conduct periodical reviews at least once a year
on the effectiveness of the QMS’
Changed Sub-clause 3.1 from ‘Quality System
Structure’ to ‘Management System Structure’
Changed ‘Opus Bhd QS’ to ‘Opus Bhd MS’ and
‘Opus (M) NMM’ to ‘Opus Mgt NMM’
Page 15, 16 Included item b to sub-clause 3.1
Pages 16 Changed ‘Opus (M) NMM’ to ‘Opus Mgt

NMM’
Page 17 Changed Clause 3.3 ‘Internal Quality Audit’ to
‘Internal Management System Audit’
Changed ‘Opus (M)’ to ‘Opus Mgt’
Sub-clause 3.5: Replace ‘The Opus (M) NMM
QA Committee shall conduct Management
Review Meeting conducted as per stated in the
Opus Bhd QS Quality Management Review
Procedures (Opus Bhd/T2a/MSP1/001). The
meeting is to be chaired by the Committee
Chairman, with participation from all Committee
members. The objectives of the quality
management review are as follow:’ with ‘The
Opus Mgt NMM QA Committee shall
participate in Management Review Meeting
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conducted by QA & HSE as per stated in the

Opus Bhd QS Quality Management Review
Procedures (Opus Bhd/T2a/MSP1/001). The
objectives of the management review are (but
not limited to) as follows:’
Page 18 Changed ‘Opus (M) NMM’ to ‘Opus Mgt

NMM’
Changed Clause 3.5 item b from ‘Evaluate level
of achievements of Opus (M) NMM quality
objectives.’ to ‘Evaluate level of achievements
of Opus Mgt NMM Quality and HSE objectives
and targets.’
Included ‘and relevant HSE objectives and
targets.’ into Clause 3.5 item c
Delete ‘Coordinate and organize QA related
activities’ from item e and replace with
‘Monitor and tracking of proposed corrective
and preventive actions implemented.’
Deleted item ‘g. Disseminate information from
Quality Management in Opus Bhd QS’ from
Clause 3.5
Changed Clause 4.0 Reference Item b from
‘Opusplc/T1/QM1/001’ to
‘Opusbhd/T1/QM1/001’
Page 19 Changed Opus (M) NMM to ‘Opus Mgt NMM’

Changed ‘OPUS INTERNATIONAL (M)
BERHAD’ to ‘Opus Mgt’
Changed ‘OPUS NETWORK MAINTENANCE
MANAGEMENT (OPUS-NMM) PROJECT
TEAM’ to ‘Opus M Network Maintenance Mgt’
Page 20 Changed Opus (M) NMM to ‘Opus Mgt NMM’
Page 21 Changed ‘OPUS(M)’ to ‘Opus Mgt’

4 Page 8 Changed ‘Distribution Control’ to ‘Document PQP/001/04 16/01/12
Control’
Page 9 Included definition for ‘BKE – Butterworth
Kulim Expressway’
Changed item iv to ‘Client – PLUS Berhad’
Changed ‘PEB - PLUS Expressways Bhd, the
management company for the Client’ to ‘PEB -
PLUS Expressways Bhd, former management
company for the Client’
Changed ‘Opus Group Berhad group of
companies’ to ‘Opus Group Berhad’Changed
‘Opus Mgt - Opus Management
SendirianBerhad formerly known as Home
Builders’ to ‘OMSB – Opus Management Sdn
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Bhd; a subsidiary of Opus (M)

Included ‘Opus (M) – Opus International (M)
Berhad; a subsidiary of Opus Bhd’
Page 9 Changed ‘Opus M NMM – Network

Maintenance Management Team of Opus Mgt’
to ‘OMSB NMM - Network Maintenance
Management Team of OMSB’
Included ‘PLUS Berhad’and ‘PLUS
Expressways’ into Definitions
Page 11 Changed ‘… and LINKEDUA’ to ‘… ,
LINKEDUA and BKE’
Changed Clause 1.1 para 1 to ‘PLUS, ELITE,
LINKEDUA and BKE are the concessionaires
of the North-South Expressway, North Klang
Valley Expressway, Federal Highway Route II,
Seremban-Port Dickson Highway, North-South
Expressway Central Link, the Malaysia
Singapore Second Crossing and Butterworth
Kulim Expressway.
Changed Clause 1.1 para 4: ‘… from July 2002’
to ‘… from July 2002, whilst for BKE,
effective from January 2008’
Included into Clause 1.1: ‘Effective from 1
January 2012, the concession holder (company)
for all expressways is PROJEK LEBUHRAYA
USAHASAMA Berhad (PLUS Berhad).’
Page 12 Included Clause 1.2 para 2: ‘BKE integrated
their management and maintenance operations
under PEB in January 2008.’
Included into Clause 1.2: ‘However, effective
from 1 January 2012, all concession agreements
have been novated to PLUS Berhad for all
expressways.’
Page 12, 16, Changed ‘ISO 9001:2001’ to ‘ISO 9001:2008’
18-20
Page 13 Clause 2.1b: Changed ‘PLUS, ELITE and
LINKEDUA are’ to
‘ProjekLebuhrayaUsahasamaBerhad (PLUS
Berhad) is’
Clause 2.1c: Changed to ‘The Client administers
and monitors the network maintenance
management and technical advisory services
provided by OMSB NMM. The Client reports
to MHA on issues pertaining to the maintenance
of the expressways.’
Item 2.2.1: Included ‘Undertake Investigation of
Defects as required’, ‘Undertake Technical
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Detailing and Technical Documentation’ and

‘Undertake Asset Condition Data Management’
Page 14 Item 2.2.2: Changed ‘Technical Division’ to
‘Technical Services’, changed bullet 3: ‘Work
Programme;’ to ‘Detailing Programme’ and
omitted bullet 5: ‘Management of the Pavement
Management System including monitoring of
annual Pavement Condition Assessment (PCA)’
Page 14 Item 2.2.2: included ‘Manage the development
of Master Inspection Programme (MIP) and
Draft Heavy Repair Detailing Programme
yearly’
Item 2.2.3 changed to ‘Contract
Management’ and included bullets 5 to 7
Page 15 Item 2.3.3 a: Changed ‘Leads the Technical
Services Division,’ to ‘Leads Technical
Services,’
Item 2.3.3 c: deleted ‘and long term rolling
programmes’
Omitted Item 2.3.3 e
Item 2.3.5: Changed ‘Construction Contract
Management (CCM)’ to ‘Contract Management
(CM)’ and all other accordingly
Page 21 Amended PQP/001/1: Project Structure of
OMSB NMM
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DOCUMENT CONTROL
OMSB NMM’s Quality Assurance Unit will manage the updating of all manuals in the hardcopy
and electronic media.
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DEFINITIONS
i. i
PLUS - ProjekLebuhraya Utara Selatan Bhd
ii. ELITE
i - Expressway Lingkaran Tengah Sdn Bhd
iii. LINKEDUA
i - Linkedua (M) Bhd
iv. BKE - Butterworth Kulim Expressway
v. Client
i - PLUS Berhad
vi. PEB - PLUS Expressways Bhd, former management company for the Client
vii. PLUS - North South Expressway (NSE), New Klang Valley Expressway
expressways (NKVE), Federal Highway Route II (FHR2), North-South Expressway
Central Link (NSECL), Seremban-Port Dickson Highway (SPDH),
Malaysia-Singapore Second Crossing (MSSC) and Butterworth-Kulim
Expressway (BKE)
viii. PLUS
v Berhad - PROJEK LEBUHRAYA USAHASAMA Berhad, the concession holder
(company) for all PLUS expressways
ix. Opus Bhd - v
Opus Group Berhad
x. OMSB - Opus Management Sdn Bhd, a subsidiary of Opus (M)
xi. Opus (M) - v (M) Berhad, a subsidiary of Opus Bhd
Opus International
xii. OMSB NMM - v
Network Maintenance Management Team of OMSB
xiii. Opus IC - i Consultants Ltd, the New Zealand subsidiary of Opus
Opus International
Bhd
xiv. MD - x of Opus Bhd
Managing Director
xv. Director - x
Director of OMSB
xvi. GMR - x Representative of Opus Bhd
Group Management
xvii. MS - x
Management System
xviii. PD - x OMSB NMM
Project Director of
xix. QMR - x Representative of OMSB NMM
Quality Management
xx. QA & HSE - x and Health, Safety and Environment Department of
Quality Assurance
Opus Bhd
xxi. Opus Bhd MS - Opus Group Berhad Management Systems. An integration of Quality
Management System (ISO 9001:2008), Environmental Management
System (ISO 14001:2004) and Occupational, Health and Safety
Management System (OHSAS 18001:2007) that covers the Asset
Development and Asset Management Services.
xxii. QMS - Quality Management System, the quality assurance system adopted by
OMSB NMM, consisting of the quality documents and OMSB
NMMQuality Assurance Committee
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xxiii. PQP - Project Quality Plan, the document describing the plan for quality
management used by OMSB NMM
xxiv. PSP - Project Specific x Procedures, documents describing the procedures
utilized specifically by OMSB NMM
xxv. QA - Quality Assurance, the process in accordance with the International

Organization for Standardization (ISO) procedures
xxvi. PSA - x
Project Service Agreement between Opus (M) and Client
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1.0 INTRODUCTION
1.1 Project Brief
PLUS, ELITE, LINKEDUA and BKE are the concessionaires of the North-South
Expressway, North Klang Valley Expressway, Federal Highway Route II, Seremban-
Port Dickson Highway, North-South Expressway Central Link, the Malaysia Singapore
Second Crossing and Butterworth Kulim Expressway.
As the concessionaires of the expressways, PLUS, ELITE, LINKEDUA and BKE need
to maintain and ensure the serviceability of the expressways; collect toll and
subsequently allocate funds from the toll collections and other revenues, amongst others,
to meet:
 operational needs;
 maintenance requirements;
 expressway related projects such as implementation of interchanges, lay-bys, rest &
service areas, etc;
 financial obligations; and
 other budget disbursement.
Therefore, the prime objectives of PLUS, ELITE, LINKEDUA and BKE are to minimize
the cost of expenditure for operations and maintenance, and to maximize the returns on
the allocated cost, while meeting the concession requirements to an acceptable minimum
level of service. The expressways need to be both operational and economical throughout
their service life such that optimal returns are realized from the capital investments. In
this regard, PLUS, ELITE, LINKEDUA and BKE recognized the need for an efficient
network maintenance management to be in place to meet the prime objectives.
Opus (M) is providing the network maintenance management and technical advisory
services to PLUS, ELITE andLINKEDUA effective from July 2002,whilst for BKE,
effective from January 2008. In view of the delisting of Opus Bhd and streamlining
exercise of Opus (M), the Network Maintenance Management services operation was
transferred from Opus (M) to OMSB effective from 1st January 2009.
Effective from 1 January 2012, the concession holder (company) for all expressways is
PROJEK LEBUHRAYA USAHASAMA Berhad (PLUS Berhad).
1.2 Background of Network Maintenance Manager
United Engineers (Malaysia) Berhad appointed Opus IC in January 2000 to provide the
network maintenance management and technical advisory services for PLUS, ELITE and
LINKEDUA expressways. In July 2002, the PSA between Opus IC and PLUS was
novated to Opus (M). (formerly known as PengurusanLebuhraya Bhd). The project team
of OMSB NMM was set up to undertake the scope of services of PSA. OMSB NMM
provided the required services for PLUS from then on. As for LINKEDUA, Opus (M)
was appointed to provide the network maintenance management and technical advisory
services from January 2004. The fees for the services rendered are negotiated and agreed
annually.
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In September 2004, PLUS, ELITE and LINKEDUA integrated their management and
maintenance operations under PEB.BKE integrated their management and maintenance
operations under PEB in January 2008. As such all the scope of services under the PSA
between Client and Opus (M) are administrated through PEB.
However, effective from 1 January 2012, all concession agreements have been novated
to PLUS Berhad for all expressways.
1.3 Scope of Services
Asset management is the process of ensuring the cost effective provision of the desired
level of service for the present and future owners of infrastructure asset in a transparent
and informed manner. Network Maintenance Management is the asset management
services that OMSB NMM provides to the network of expressway under the purview of
the Client.
Network maintenance management services focused on the four major assets of the
expressways namely pavement, slopes, culverts and bridges. The services encompass the
following: -
1. Pavement Condition Assessment

2. Periodical inspection of assets
3. Asset Condition Data Management
4. Annual Works Programme and Technical Documentation Preparation
5. Work Order Implementation
6. Construction Monitoring and Management
7. Works Status Report
8. Emergency response
9. Technical Review of Third Party Proposal
10. Document Control and Records Management
1.4 Purpose of PQP
OMSB NMM is committed to deliver efficient and effective quality service to the Client in
accordance to the PSA. A QMS for the Project consisting of the quality documents is
established to ensure that the commitment to quality is well adhered to by all personnel of
OMSB NMM.
This PQP describes OMSB NMM’s QMS covering the core services currently being
provided and developed based on the guidelines of ISO 9001:2008. The PQP is further
supported by the PSP, which describe details of the work process flow, responsibilities and
records retention required for each procedure.
The QMS will be reviewed from time to time to ensure that services are carried out in
accordance with documented procedures and for continual improvement of services
delivered.
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2.0 ORGANISATION
2.1 Project Structure
The Project Structure, as illustrated in Appendix PQP/001/1, shows the contractual and
functional inter-relationships as well as the line of reporting between the various
organisations involved in provision of the network maintenance management and
technical advisory services.
The functional relationship and scope of activities among the various organisations are as
follows:
a. MHA is the Malaysian Highway Authority, acting on behalf of the Government of

Malaysia, to monitor all highway concessionaires.
b. ProjekLebuhrayaUsahasamaBerhad (PLUS Berhad) is the Client.
c. The Client administers and monitors the network maintenance management and
technical advisory services provided by OMSB NMM. The Client reports to MHA
on issues pertaining to the maintenance of the expressways.
d. OMSB NMM is the Network Maintenance Manager team formed by OMSB to carry
out the services.
e. Consultants are appointed by the Client to undertake design and supervision of

works.
f. Contractors are appointed by the Client to undertake construction and relevant

testing and investigation works.
2.2 Organisation Structure of OMSB NMM
Organisation structure of OMSB NMM is as shown in Appendix PQP/001/2. The

organisation is headed by a Project Director and consists of following divisions:-
2.2.1 Operations Division
 Undertake Assets Periodic Inspections

 Manage Work Order implementation
 Monitor construction works
 Monthly monitoring of third party development adjacent to the expressways
 Monitor and track defects of relevant assets
 Attend to Emergency Response on Civil events
 Undertake Investigation of Defects as required
 Undertake Technical Detailing and Technical Documentation
 Undertake Asset Condition Data Management
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2.2.2 Technical Services
 Undertake Investigation of Defects as required

 Undertake Technical Detailing and Technical Documentation
 Propose Annual Heavy Repair Detailing Programme for relevant assets
 Manage the development of Master Inspection Programme (MIP) and Draft
Heavy Repair Detailing Programmeyearly
 Manage the Consultants and design implementation
 Technical review of Third Party proposal submission
2.2.3 Contract Management
 Preparation of tender documentation

 Evaluation of tender submission
 Work Order monitoring and construction contracts administration
 Construction status reporting
 Process claims, final account and record documentations for closing of
project
 Issuance of relevant certificates i.e. CPC, CMGD
 Recommend EOT/ VO submission
2.2.4 TEMAN Unit

 Asset Condition Data Management
2.2.5 Office Support
 Document Control
 Information Technology (IT) Support
 Administration
2.3 Responsibilities and Authorities of Key Personnel
2.3.1 Project Director
a. Overall head the OMSB NMM project team

b. Oversee overall implementation and achievement of performance of the
maintenance management team.
c. Provides guidance to the project team and takes the lead in communication
with PEB and the Client.
d. Liaise with Authorities, Client, contractors, consultant and senior
management of OMSB and Opus Bhd.
e. Review QMS procedures and ensures all aspects of quality objectives are
understood, implemented and met.
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2.3.2 Head of Division, Operations and TEMAN Unit
a. Leads the Operations Division.

b. Manages the Periodic Asset Inspections and other special inspections.
c. Manages operations and maintenance of the Asset Condition Data
Management.
d. Manages the implementation of remedial works issued via Work Orders and
Contracts.
e. Responsible for monitoring of works and management of contractors.
f. Monitoring and tracking of Notification of Defects received from Client.
g. Responsible for providing emergency response for civil works related
emergencies and events to Client.
h. Liaison with Authorities, Client and contractors on operational matters.
a. Ensure cost, schedules and quality objectives are met for all operational
works.
2.3.3 Head of Division, Technical Services
a. Leads Technical Services, which consists of the Geotechnical,

Drainage,Pavement, Draughtingand Third Party Review units.
b. Manages the defect assessment and technical detailing of remedial works.
c. Manages the preparation of Annual Heavy Repair Detailing Programme.
d. Manages the design undertaken by consultants.
e. Review third party applications for development within and adjacent to the
expressways.
f. Provide technical advice and recommendation on matters pertaining to
engineering matters.
g. Review cost, schedules and quality aspects for all technical works.
2.3.5 Head of Division, Contract Management (CM)

a. Manage on the contractual matters and ensure contract administration is
being managed in the most efficient and effective way.
b. Prepare tender documents, evaluate tender submission and prepare tender
evaluation report.
c. Carrying out all other aspects of contract administration within the scope of
the contract administrator’s responsibility for the purpose of contract.
d. Reviewing payment process prior to payment certification.
e. Manages preparation of reports for submission to PLUS Berhad.
f. Coordinate the submission and acceptance of contractor’s deliverables.
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2.4 Management System (MS) Structure
TheMS structure consists of:
2.4.1 Quality Documents
This consists of the PQP and PSPs. The PSPs describe the work process flow
practice by OMSB NMM personnel.
2.4.2 HSE Documentations
These consist of the HSE Management Programme, HSE Monitoring Chart,

Legal Register; HSE Risk Assessment produced from the relevant HSE activities.
The OMSB NMM shall refer to the Opus Bhd MS for the related procedures on
HSE. Where applicable the OMSB NMM shall also refer to the contractor’s
Emergency Response Plan in the event of any incident/accident or emergency
cases occurring at site.
2.4.3 Quality Assurance Committee
The organization structure for the OMSB NMM’s QA Committee, as shown in

Figure 1, consists of the following appointments:
a) Committee Chairman
b) Committee Secretary
c) Committee Members
Figure 1. Quality Assurance Committee Organisation Structure for OMSB

NMM
a. Committee Chairman
The Committee Chairman is the Project Director or any person appointed by

him. The responsibilities of the Chairman are to:
i. Ensure that the implementation of Quality Management System is in

line with Opus Bhd MS and ISO 9001:2008 requirements;
ii. Initiate, coordinate and maintain the documentation of procedures;
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iii. Initiate and conduct periodical reviews at least once a year on the
effectiveness of the QMS;
iv. Liaise with Opus Bhd QA & HSE on matters relating to the
implementation of the Quality, Occupational Health Safety and
Environmental Management System;
v. Assume the role of OMSB NMM QA representative and attend related

meetings at the group level and report to Opus Bhd’s senior
management on the implementation of MS for the Project.
vi. Disseminating information pertaining to quality issues to members of
OMSB NMM.
b. Committee Secretary
The Committee Chairman appoints the Committee Secretary. The

responsibilities of the Secretary are to:
i. Organize and coordinate all QA meetings, seminars, reviews and
audits;
ii. Assist the Chairman in liaising with Opus Bhd QA & HSE
Department on matters relating to the implementation of the Quality
Management System;
iii. Assist the Chairman in coordinating the preparation of PQP and PSP;
iv. Assist the Chairman in disseminating information pertaining to quality
issues to members of OMSB NMM;
v. Coordinate the internal and external audits of QMS; and
vi. Assume the role of the QA representative on management system
issues in the absence of the Chairman.
c. Committee Members
The OMSB NMMQA Committee Chairman appoints Committee Members

from each of the divisions covering the various work functions. The
responsibilities of the Committee Members are to:
i. Coordinate the documentation and maintenance of PSP;
ii. Ensure compliance to documented procedures;
iii. Monitor and track corrective action on non-compliances;
iv. Carry out reviews on the effectiveness of documented procedures
and initiate revisions for improvements, if applicable;
v. Initiate and conduct periodical reviews at least once a year on the
effectiveness of the QMS.
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DATE
3.0 QUALITY ASSURANCE: MANAGEMENT AND CONTROL MEASURES
3.1 Management System Structure
a. The QA Committee of OMSB NMMshall manage and control all quality related
activities of the Project through a documented quality system structured as below:
i. Tier 1 - PQP.
ii.Tier 2 - PSP.
The above procedures outline the standard methodology for carrying out OMSB
NMM’s duties and responsibilities as specified in the PSA. As the procedures only
cover processes specific to OMSB NMM, generic procedures from Opus Bhd MS
shall be applied in other required elements under ISO 9001: 2008 that has not been
specifically dealt with in the PSP. In cases of ambiguity with Opus Bhd MS, the
documented procedures for OMSB NMMshall take precedence.
b. The OMSB NMM shall refer to the Opus Bhd MS procedures for the HSE
monitoring and implementation and handling of other issues in Quality. The relevant
Opus Bhd MS procedures for the Quality and HSE are as listed below:
No Reference No. Title

1 Opusbhd/T2a/MSP1/001 Management Review
2 Opusbhd/T2a/MSP3/001 External Support Appointment and Control
3 Opusbhd/T2a/MSP4/001 Corrective and Preventive Action
4 Opusbhd/T2a/MSP5/001 Records Management
5 Opusbhd/T2a/MSP10/001 Measurement of Client Satisfaction
6 Opusbhd/T2a/MSP11/001 Continual Improvement
7 Opusbhd/ T2a/MSP13/001 HSE Risk Assessment
8 Opusbhd/ T2a/MSP14/001 Legal and other requirement
9 Opusbhd/ T2a/MSP15/001 Communication, Participation and Consultation
10 Opusbhd/ T2a/MSP16/001 Operational Control
11 Opusbhd/ T2a/MSP17/001 Emergency Preparedness and response
12 Opusbhd/ T2a/MSP18/001 HSE Monitoring and Measurement
13 i. T
Opusbhd/ T2a/MSP19/001 Incident Monitoring
14 Opusbhd/T2b/PMP3/001 Job Performance Monitoring
15 Opusbhd/T2b/PMP4/001 Process Deviation Control
16 Opusbhd/T2b/PMP5/001 Job Completion
The PD and respective Head of Departments/Sections shall be responsible that the staff
understand and comply with the above procedures so that the HSE aspects are fully
observed throughout the project.
VERIFY PROPERTY
BEFOREUSE.
COVERBEFOREUSE.

IMPLEMENTATION
DATE
3.2 Document and Data Control System
a. OMSB NMMhas established document control and data management procedure for
the collection, processing, indexing, tracking and retrieval of various project
correspondences to be identified as quality records.
b. The document and data control system complies with the Project Specific Document
Control Procedures, the generic Group Document Control Procedure (Project
Related) as well as the relevant elements of ISO 9001:2008requirement.
The system developed consists of, but is not limited to, the following:
i. Methods for identification, filing, distribution and tracking of incoming

documents as well as the corresponding outgoing documents if applicable.
ii. Methods for preparation, identification, distribution and filing of outgoing

documents.
iii. Methods for handling revisable project documents, which include identification
and control of both the active and obsolete revisions.
iv. Methods for identification, filing and tracking of project quality records.
3.3 Internal Management System Audit
OMSB NMMManagement System implementation shall be audited by Opus QA & HSE

Dept for compliance.
3.4 Procedures
Below is the list of Project Specific Procedures that have been developed during the course
of this project:
1. Opus Mgt/NMM/PSP/001 - Pavement Condition Assessment

2. Opus Mgt/NMM/PSP/002 - Periodical Inspection of Assets
3. Opus Mgt/NMM/PSP/003 - Asset Condition Data Management
4. Opus Mgt/NMM/PSP/004 - Annual Works Program and Technical
Documentation Preparation
5. Opus Mgt/NMM/PSP/005 - Work Order Implementation
6. Opus Mgt/NMM/PSP/006 - Contacts Management and Monitoring
7. Opus Mgt/NMM/PSP/007 - Works Status Report
8. Opus Mgt/NMM/PSP/008 - Emergency Response
9. Opus Mgt/NMM/PSP/009 - Technical Review of Third Party Proposal
VERIFY PROPERTY
BEFOREUSE.
COVERBEFOREUSE.

IMPLEMENTATION
DATE
10. Opus Mgt/NMM/PSP/010 - Document Control and Records Management

11. Opus Mgt/NMM/PSP/011 - Preparation and Revision of Procedures
3.5 Management Review Meeting
TheOMSB NMM QA Committee shall participate in Management Review

Meetingorganisedby QA & HSE Deptas per stated in the Opus Bhd MS Management
Review Procedure (Opusbhd/T2a/MSP1/001). The objectives of the management review
are (but not limited to) as follows:
a. Periodic review of implementation status of the OMSB NMM QMS.
b. Evaluate level of achievements of OMSB NMM Quality and HSE objectives and
targets.
c. Review effectiveness of strategies and action plans in achieving OMSB NMM
quality objectives and relevant HSE objectives & targets.
d. As a forum to identify and implement Continual Improvement Plan (CIP).
e. Monitor and tracking of proposed corrective and preventive actions implemented.
TheManagement Review meeting is to be carried out in accordance to procedure as set

forth in Opusbhd/T2a/MSP1/001 - Management Review.
4.0 REFERENCE
a. MS ISO 9001:2008–Quality Management Systems -Requirements
b. Opus Bhd MS Quality Manual -Opusbhd/T1/QM1/001.
c. Opusbhd/T2a/MSP1/001 - Management Review.
5.0 APPENDICES
a. Appendix PQP/001/1 - Project Structure of OMSB NMM
b. Appendix PQP/001/2 - Organisation Structure of OMSB NMM
c. Appendix PQP/001/3 - Element vs Procedures Compliance Matrix
VERIFY PROPERTY
BEFOREUSE.
COVERBEFOREUSE.

IMPLEMENTATION
DATE
Appendix PQP/001/1: Project Structure of OMSB NMM
MALAYSIAN Reports to
HIGHWAY
AUTHORITY (MHA)
Concession
Monitoring
PLUS
ProjekLebuhrayaUsa
Appoint hasamaBerhad
ELITE (PLUS Berhad)
Reports to
Monitors
LINKEDUA
Setup
Opus Mgt OMSB NMM
BKE
Reports to
Consultant Contractor
VERIFY PROPERTY
BEFOREUSE.
COVERBEFOREUSE.

IMPLEMENTATION
DATE
Appendix PQP/001/2: Organisation Structure of OMSB NMM
PROJECT
DIRECTOR
OFFICE SUPPORT
CONSTRUCTION
OPERATIONS TECHNICAL
MANAGEMENT
NORTHERN CENTRAL SOUTHERN GEOTECH DRAINAGE BRIDGE PAVEMENT DRAFTING THIRD PARTY
VERIFY PROPERTY
BEFOREUSE.
COVERBEFOREUSE.

IMPLEMENTATION
DATE
Appendix PQP/001/3: Element vs Procedures Compliance Matrix
NETWORK MAINTENANCE MANAGEMENT
ELEMENTS VS. PROCEDURES COMPLIANCE MATRIX
PROJECT SPECIFIC PROCEDURE

1 2 3 4 5 6 7 8 9 10 11 12
Opus Mgt/NMM/PQP/001 Project Quality Plan
Assessment
Opus Mgt/NMM/PSP/001 Pavement Condition
Assets
Opus Mgt/NMM/PSP/002 Periodical Inspection of
Management
Opus Mgt/NMM/PSP/003 Asset Condition Data
Technical Documentation Preparation
Opus Mgt/NMM/PSP/004 Annual Works Program &
Opus Mgt/NMM/PSP/005 Work Order Implementation
Monitoring
Opus Mgt/NMM/PSP/006 Contracts Management &
Opus Mgt/NMM/PSP/007 Work Status Report
Opus Mgt/NMM/PSP/008 Emergency Response
Party Proposal
Opus Mgt/NMM/PSP/009 Technical Review of Third
Records Management
Opus Mgt/NMM/PSP/010 Document Control and
Procedures
Opus Mgt/NMM/PSP/011 Preparation & Revision of
ISO 9001:2000
4 QUALITY MANAGEMENT SYSTEM

4.1 General Requirements X
4.2 Documentation Requirements X X X X X X X X X X X X
5 MANAGEMENT RESPONSIBILITY
5.1 Management Commitment X X X X X X X X X
5.2 Customer Focus X X X X X X X X X X
5.3 Quality Policy X X X X X X X X X X X X
5.4 Planning X X X X X X X X X
5.5 Responsibility, Authority and Communication X X X X X X X X X X X X
5.6 Management Review X X X X X X X X X X X X
6 RESOURCE MANAGEMENT
6.1 Provision of Resources X X X X X X X X X X X
6.2 Human Resources X X X X X X X X X X
6.3 Infrastructure X X X X X X X X X X X
6.4 Work Environment X X X X X X X X X X
7 PRODUCT REALIZATION
7.1 Planning of Product Realization X X X X X X X X X X
7.2 Customer Related Processes X X X X X X X X
7.3 Design and Development X
7.4 Purchasing
7.5 Production and Service Provision X X X X X X X X X
7.6 Control of Monitoring and Measuring Devices X
8 MEASUREMENT, ANALYSIS AND IMPROVEMENT
8.1 General Requirements X X X X X X X X X X X
8.2 Monitoring and Measurement X X X X X X X X X
8.3 Control of Non-conforming product X X X X X X X X X X
8.4 Analysis of Data X X X X X X X X
8.5 Improvement X X X X X X X X X X X
VERIFY PROPERTY
BEFOREUSE.
COVERBEFOREUSE.

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PRIVATE & CONFIDENTIAL

MANUAL TITLE NETWORK MAINTENANCE MANAGEMENT PROJECT

REFERENCE NO. Opus Mgt/NMM/PQP/001 REVISION NO. 4 PAGE

DOWNLOADED AND UNCONTROLLED HARD COPY

ACTION BY Name Designation Signature

ORIGINATOR RamlanHaron Head of Operations SIGNED

REVIEWED BY Mohd Pauzi Ismail Project Director SIGNED

APPROVED BY Chin Chi Haw Group General Manager SIGNED

CONTENTS PAGE (S)

PROCEDURE TITLE PROJECT QUALITY PLAN

REFERENCE NO. Opus Mgt/NMM/PQP/001 REVISION NO. 4 PAGE

REV. AFFECTED DESCRIPTION REQUEST DATE

1 All a. Page 13 – Changes Opus plc/T2a/QSP/001 PQP/001/01 19/10/06

3 All Changed Reference No. from PQP/001/03 06/09/09

Page 6 Changed ‘Chief Operating Officer of Opus

Page 7 Change ‘Opus Group Berhad of companies’ to

PROCEDURE TITLE PROJECT QUALITY PLAN

REFERENCE NO. Opus Mgt/NMM/PQP/001 REVISION NO. 4 PAGE

Page 7 Changed the definition of ‘Opus Bhd QMS’ to

Page 9 Included ‘In view of the delisting of Opus Bhd

Pages10, 11 Changed ‘Opus (M) NMM’ to ‘Opus Mgt

Page 12 Omitted ‘Asset condition data management’

Page 13 Omitted item f: ‘Manages operations and

Page 14 Included Sub-clause 2.4.2 ‘HSE

PROCEDURE TITLE PROJECT QUALITY PLAN

REFERENCE NO. Opus Mgt/NMM/PQP/001 REVISION NO. 4 PAGE

Sub-clause 2.4.3 Item a bullet iii – Changed ‘at

Page 14 Sub-clause 2.4.3 Item a bullet iv – Included

Page 15 Changed sub-clause 2.4.3 item b bullet vi. to

Page 15, 16 Included item b to sub-clause 3.1

Pages 16 Changed ‘Opus (M) NMM’ to ‘Opus Mgt

PROCEDURE TITLE PROJECT QUALITY PLAN

REFERENCE NO. Opus Mgt/NMM/PQP/001 REVISION NO. 4 PAGE

conducted by QA & HSE as per stated in the

Page 18 Changed ‘Opus (M) NMM’ to ‘Opus Mgt

Page 19 Changed Opus (M) NMM to ‘Opus Mgt NMM’

Page 20 Changed Opus (M) NMM to ‘Opus Mgt NMM’

Page 21 Changed ‘OPUS(M)’ to ‘Opus Mgt’

PROCEDURE TITLE PROJECT QUALITY PLAN

REFERENCE NO. Opus Mgt/NMM/PQP/001 REVISION NO. 4 PAGE

Bhd; a subsidiary of Opus (M)

Page 9 Changed ‘Opus M NMM – Network

PROCEDURE TITLE PROJECT QUALITY PLAN

REFERENCE NO. Opus Mgt/NMM/PQP/001 REVISION NO. 4 PAGE

Detailing and Technical Documentation’ and

PROCEDURE TITLE PROJECT QUALITY PLAN

REFERENCE NO. Opus Mgt/NMM/PQP/001 REVISION NO. 4 PAGE

PROCEDURE TITLE PROJECT QUALITY PLAN

REFERENCE NO. Opus Mgt/NMM/PQP/001 REVISION NO. 4 PAGE

PROCEDURE TITLE PROJECT QUALITY PLAN

REFERENCE NO. Opus Mgt/NMM/PQP/001 REVISION NO. 4 PAGE

xxv. QA - Quality Assurance, the process in accordance with the International

PROCEDURE TITLE PROJECT QUALITY PLAN

REFERENCE NO. Opus Mgt/NMM/PQP/001 REVISION NO. 4 PAGE

1.1 Project Brief

1.2 Background of Network Maintenance Manager

PROCEDURE TITLE PROJECT QUALITY PLAN

REFERENCE NO. Opus Mgt/NMM/PQP/001 REVISION NO. 4 PAGE

1.3 Scope of Services

1. Pavement Condition Assessment

1.4 Purpose of PQP

PROCEDURE TITLE PROJECT QUALITY PLAN

REFERENCE NO. Opus Mgt/NMM/PQP/001 REVISION NO. 4 PAGE