The bar chart and table represent information about customer's satisfaction levels with US

airline service over the period from 1999 to 2007. In general, it can be observed that
customers' gratification levels were quite high throughout the period; customers are most
satisfied with airlines' staff.
From the graph, it shows that gratification levels rise slightly during the period, from
65% in 1999 to 72% in 2007. In contrast, the proportion of dissatisfied dropped, from
32% to 24% over the period from 1999 to 2007.
As seen from the table, the most striking point was the rise in tickets' level price. More
details, the proportion was 45% in 1999, then rose to 59% in 2000 and hit the high spot to
65% in 2007. On the contrary, the satisfaction level in connection with check-in/gate
agents virtually intact; it stayed at around 90% during the eight-year period. Similarly,
schedules also tend to be practically unchanged; more specifically, the percentage rose
from 75% in 2000 to 79% in 1999 and remains stable until 2000. Another point deserves
considering was related to flight attendant. More details, the rate was the biggest across
the years was 88% in 1999, grew slightly to 90% in 2000 and reached a peak at 92% in
2007.