Maintenance KPIs and maintenance metric

Turning numbers into action

The essential guide to using maintenance metrics

What are maintenance KPIs?

Key performance indicators (KPIs) measure the performance of a person, department, project, or company over time, a
e ective they are at achieving their aims.

Maintenance KPIs measure how well your operation is doing at achieving its maintenance goals, like reducing downtim
costs. They are benchmarks for your facility and highlight where you team is now, how far you still need to go, and what
do to get there.

Maintenance KPIs are quanti able goals that re ect the larger objectives of the organization. They are an endpoint you
for.

For example, your organization’s ultimate goal might be to cut costs by a certain amount. There are several ways mainte
impact this goal, like departmental spending or production waste. When you attach numbers to these components, they
KPIs. This might be as simple as saying you’ll reduce maintenance spending by 10%, or committing to reducing productio
20%.

Although every facility will have di erent targets, some of the most common maintenance KPIs revolve around a few key
including:
 E ciency
Costs and spending
Safety and compliance
Asset performance
Downtime
Work order management
Inventory management

What are maintenance metrics?

Maintenance metrics are measurements that give you insight into how everything and everyone is operating at your fac
quantify the daily activity of maintenance, and in doing so, paint a picture of how people and assets are working. These
also allow you to compare the impact of these actions on the ultimate goals of your department.

Having the numbers makes it easier to nd strengths, weaknesses, and opportunities for improvement. Metrics tell you a
how everyday tasks in uence the bigger picture, which gives you control over your maintenance operation and practica
improve work.

For example, the ultimate goal of your maintenance department might be to decrease inventory costs. This is the big bo
needs to move forward. But there are a lot of di erent, smaller actions join together to push the boulder, little by little, like
accuracy and failure rates. These are maintenance metrics.

Common maintenance metrics

Everything in maintenance revolves around humans and machines. Optimizing the performance of people and assets is
maintenance success. That’s why the most widely-used maintenance metrics address the way equipment and people w

There are three main categories of maintenance metrics — asset, operational, and inventory metrics. Understanding eac
connect the dots between actions and impact, so you can make informed decisions and upgrade your facility.

Asset performance metrics

Mean time to repair
Mean time between failures
Overall equipment e ectiveness

Operational metrics
Planned Maintenance Percentage
Preventive Maintenance Compliance
 Inventory metrics
Turnover ratio
Slow-moving parts percentage and obsolete parts percentage

Maintenance KPIs vs. maintenance metrics: What’s the

di erence?
Maintenance KPIs and maintenance metrics are often used interchangeably. However, there’s a di erence between the

KPIs are numbers that tie organizational progress to maintenance performance, while metrics connect maintenance per
maintenance actions. In other words, maintenance KPIs are a target your business is aiming at and maintenance metric
arrows you’re shooting at that target.

For example, your ultimate business goal may be increasing revenue by 20%. Revenue is directly impacted by downtime
less equipment is running, the fewer products are made and sold. Therefore, one of your maintenance KPIs is downtime
quanti able actions can in uence downtime, such as the mean time to repair (MTTR) or planned maintenance percenta
are your maintenance metrics.

Choosing the right maintenance metrics

Metrics are rst and foremost a way to communicate — they are meant to convey a message. If that message looks like
nonsense, it won’t do your operation much good. That’s why you must take great care to choose the right maintenance m
measure before beginning to track the data.

Select metrics that are relevant to your organization’s goals, can be understood by you and your team, and can be used
di erence in the way you work. Every metric should relate to speci c maintenance KPIs. Follow these steps when de nin

1 What is your desired outcome?

2 Why does this outcome matter?
3 How can you measure progress and in uence the outcome?
4 Who is responsible for the business outcome?

Make sure to get feedback from a variety of stakeholders, like technicians, operators, and managers, to gain a better se
business processes need to be measured and why.

How to measure maintenance metrics

Now that you know what metrics to measure, you need to know how to track them. There are three ingredients for meas
maintenance metrics: Tools, processes, and people.

The right tools capture the numbers and calculate the metrics. The right processes turn data into information, and inform
strategies. Finally, the right people help your organization run the tools, execute processes, and implement strategies.

Preventive maintenance software is one of the best tools for collecting accurate information from every asset, work orde
purchase. It also allows you to create processes, like automated reports, that lead to better decision-making. Software, l
also makes it easier for people to do, measure, and improve their work.

There are three key questions you need to ask when setting up a system to track and measure maintenance metrics. * C
question to see how to tackle it. *

How are you going to measure progress?

This question helps you get organized. It includes knowing what numbers to look at, your goals, the tools you’re going to
use, who is responsible for tracking progress, how you’re going to ensure data is clean, and how often data is tracked
and analyzed.

How can you in uence the outcome?

How will you know you’ve been successful or not?

Walk before you run: Harnessing the power of maintenance

metrics
Metrics are like any other raw material at your facility. You can’t use either of them unless you have the right infrastructu
equipment, sta , delivery trucks, and more. Before data can make a di erence at your operation, you need to build a sy
supports it, including the right tools, processes, and people. By taking it slow and ensuring you’ve created a solid founda
team can harness the power of maintenance metrics and climb to new heights.

Explore related articles

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