JOSIFINI FIFITA

SUVA, FIJI | JOSIFINI.FIFITA@GMAIL.COM |+1 (808) 4511456 | WWW.LINKEDIN.COM/IN/JOSIFINI-FIFITA-441B44192/

Personal Brand
International Hospitality & Tourism Management student with extensive experience improving guest
satisfaction, exceeding monthly sales quotas, and overcoming challenges. Able to work independently
and with others. Highly skilled at navigating language and cross-cultural barriers.

Core Competencies

- Trilingual (Fijian, English, Tagalog)

- Customer Experience Optimization
- New Employee Training
- Inventory Management
- Goal Setting & Achievements

Notable Achievements

Goal Setting & Achievement

- Consistently exceeded monthly sales quotas by 25% by making personalized
recommendations to guests.
Inventory Management
- Achieved and maintained 100% inventory accuracy using inventory gap and reconciliation
techniques.
Customer Experience Optimization
- Created health programs and performance metrics for diverse age groups
- Increased customer participation and retention by 100% through purposeful and focused guest
interactions.
Professional Experience

Theodore Roosevelt Medora Foundation Meodra, North Dakota, USA

Housekeeper July 2020- September 2020

Polynesian Cultural Center Laie, Hawaii, USA

Cultural Demonstration Guide September 2019- August 2020
Concessions May 2018 - September 2019

Contain Yourself Café Suva, Fiji

Closing Manager August 2015 - November 2015

Basketball Fiji Suva,Fiji

Hoops for Health Coach March 2015 - August 2015

Damodar Events Cinema Suva, Fiji

Concessions October 2014 – February 2015

Education

Brigham Young University-Hawaii Laie, Hawaii, USA

Hospitality & Tourism Management anticipated graduation – Winter 2022