BenchMark

A quick guide to

BSI BenchMark
B E N C H M A R K
CONTENTS
• WHAT IS BSI BENCHMARK?
• BSI BENCHMARK FEATURES AND BENEFITS
• FULL REVIEW PROCESS OF BSI BENCHMARK
• HOW BSI BENCHMARK WORKS
• BENEFITS OF THE MANAGEMENT PRINCIPLES
• MANAGEMENT SYSTEM MATURITY MATRIX
• STEPS
• BENCHMARK TOOL
• HOW CAN BSI HELP?

WHAT IS BSI BENCHMARK?

BSI BenchMark is a unique tool developed by BSI

Management Systems, which enables companies to
capitalise on the strategic value of the ISO 9000
series of standards. It is designed to significantly
aid organisations in their pursuit of continual
improvement and their wider commitment and
understanding of organisational excellence.
The BSI BenchMark methodology has been
developed from the well established management
principles of the ISO 9000 series using a
performance maturity matrix, which is explained
later in this guide.
This product will evaluate the efficiency of your
organisation’s management system. It will help you
prioritise areas for improvement and lead you
towards business excellence. It also enables
effective scoring across your organisation and your
supply chain.
Through the application of the management
principles, your organisation could focus on key
performance improvement opportunities, advance
existing business management systems and
incorporate business best practice.
BSI BENCHMARK FEATURES AND BENEFITS

Key strengths and key themes of improvement across your organisation

will be identified through the unique methodology of BSI BenchMark.
• Performance Transparency: The review enables the involvement of all
levels of staff in looking at how well the organisation performs.

• Focus for Improvement: You will receive an overview and detailed

analysis of you present management system together with related
business risks, impacts and opportunities for improvement.

• BenchMark Scoring Tool: We will award you with a BSI BenchMark

score. This score can be compared internally and / or externally.

• BSI BenchMark Certificate: On successful completion and verification of

the review, we will issue you with a BSI BenchMark certificate. This
certificate will provide recognition that your organisation is working
towards business excellence and serves to reinforce you organisation’s
status as a progressive entity.

• No Preparation: The objective of BSI BenchMark is to take a snapshot of

your organisation’s performance so there is no need for any
preparation.
FULL REVIEW PROCESS OF BSI BENCHMARK

The BSI BenchMark implementation process is divided into four main

phases:

BSI BENCHMARK IMPLEMENTATION PROCESS

Phase 4

Phase 3

IMPROVEMENT
Phase 2

Phase 1

Phase Organisation

4 Review scores and

implement opportunities
for improvement.

Phase BSI

3 Reporting and presenting the status of

the management system’s maturity.
Identifying opportunities for
IMPROVEMENT
improvement. Scores are entered into a
BSI BenchMark database.
Phase BSI and Organisation

2 Independent verification of the organisation’s

management system maturity

Phase BSI and Organisation’s Top Management

1
Facilitated review of the organisation’s management system maturity

Phase 1
A facilitated Top Management review of the organisation’s management system’s progress through evaluation of
key management principles using the BSI BenchMark methodology.

Phase 2
Independent verification and evaluation of the phase 1 review at operational level by BSI. A certificate will be
awarded upon successful completion of the verification.

Phase 3
The Top Management are presented with a report explaining the status of their Management System’s maturity.
This will identify opportunities for improvement and enable progression. The resulting scores are entered into a
BenchMark database, a service only available to BenchMark customers on the BSI website.

Phase 4
The organisation reviews the scores and implements the opportunities presented by the BSI BenchMark to improve
performance towards excellence.
HOW BSI BENCHMARK WORKS
HOW BSI BENCHMARK WORKS

METHODOLOGY
The BSI BenchMark methodology
utilises the management principles
and a management system maturity
matrix to evaluate progress of your
management system. This is
accomplished through a series of
steps explained later in this guide.

THE MANAGEMENT PRINCIPLES

The BSI BenchMark methodology
evaluates the progress of an
organisation’s management system.
This is achieved by identifying,
measuring and reporting progress
within key specified elements of the
management principles identified
below:
• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systematic approach to
management
• Continual improvement
• Factual approach to decision
making
• Mutually beneficial supplier
relationships
BENEFITS OF THE MANAGEMENT PRINCIPLES

Customer Focus
Understanding current and future customer
needs, meeting customer requirements and
striving to exceed customer expectations should
all lead to increased company performance.

Leadership
Leaders who establish a unity of purpose and
direction for the organisation can create and
maintain the internal environment which can
empower people to become fully involved in
achieving the organisation’s objectives.

Involvement of People
People at all levels are the essence of an
organisation and their full involvement enables
their abilities to be used for the organisation’s
benefit.

Process Approach
A desired result is achieved more efficiently
when activities and related resources are
managed as a process.
Systematic Approach to Management
Identifying, understanding and managing
interrelated processes as a system contributes
to the organisation’s effectiveness and
efficiency in achieving objectives

Continual Improvement
Incorporating continual improvement of the
organisation’s overall performance as a
permanent objective of the organisation will
improve business performance.

Factual Approach to Decision Making

Effective decisions can be made if they are
based on the analysis of data and information

Mutually Beneficial Supplier Relationships

An organisation and its supplier are
interdependent and a mutually beneficial
relationship enhances the ability of both to
create value.
MANAGEMENT SYSTEM MATURITY MATRIX

Performance is reviewed and verified using a scoring matrix.

Progress Level Criteria

Elements Un-awarded Bronze level Silver Level Gold Level Platinum Level
level

Researching No Formal Reactive Systematic Continual Best-in-class

and approach approach approach improvement performance
understanding emphasised
customer
needs and
expectations.

Score Range 0-10 11-20 21-30 31-40 41-50

Ensuring that No Formal Reactive Systematic Continual Best-in-class

the objectives approach approach approach improvement performance
of the emphasised
organisation
are linked to
customer
needs and
expectations.

Score Range 0-10 11-20 21-30 31-40 41-50

The purpose of this table is to outline

the scoring methodology. Actual criteria
are unique to each element.
STEPS

Step 1.

All the key elements of each

Management Principle are reviewed.

Step 2.

Scores are achieved by meeting criteria

within an element.

Step 3.

Overall principle scores are assigned.

Step 4.

The total management system score is

then calculated.

Step 5.

A certificate is provided to successful

organisations.

Step 6.

The scores are added to the BSI

BenchMark database.
BENCHMARK TOOL

• These scores are used to provide a benchmark for

either your entire organisation or parts of it.
• The BSI BenchMark service will allow you to
benchmark your different locations and your supply
chain.
• The scores will allow you to gauge exactly how well
you are performing against others, whether in some
or all of the principles.
• Over time, your scores will allow increased
transparency of your management system’s progress
towards excellence.
HOW CAN BSI HELP?

FULL REVIEW
For further information on BSI BenchMark
implementation and how we can guide you
through the process, please visit our website:
www.bsi-emea.com/benchmark

TRAINING
BSI Management Systems offers a two-day
training service. For more information,
please visit:
www.bsi-training.com

For all enquiries relating to

BSI BenchMark, please contact
+44 (0)20 8996 7720
B e n c h M a r k

GROUP HEADQUARTERS

BSI

389 CHISWICK HIGH ROAD

LONDON W4 4AL

UNITED KINGDOM

TEL: +44 (0)20 8996 7720

Management
FAX: +44 (0)20 8996 7541

www.bsi-emea.com
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