18:18:32 From NMIMS HYDERABAD2 : https://hbsp.harvard.

edu/tu/e9129db7
18:18:46 From NMIMS HYDERABAD2 : https://hbsp.harvard.edu/tu/40547c59
18:18:56 From NMIMS HYDERABAD2 : https://hbsp.harvard.edu/tu/3b4182cd
18:19:25 From NMIMS HYDERABAD2 : Starbucks discussion tomorrow
18:20:16 From NMIMS HYDERABAD2 : What is the issue which the Starbucks from
CRM perspective?
18:21:17 From NMIMS HYDERABAD2 : 2. What are the options which the management
of Starbucks considering in this regard?
18:21:51 From NMIMS HYDERABAD2 : 3. Is the option financially viable?
18:26:40 From NMIMS HYDERABAD2 : Marketing Analysis Toolkit: Customer Lifetime
Value Analysis511029-PDF-ENGhttps://hbsp.harvard.edu/tu/32a7b40aMarketing Analysis
Toolkit: Customer Lifetime Value Analysis, Spreadsheet Supplement511702-XLS-ENG
https://hbsp.harvard.edu/tu/507a7422
18:26:59 From NMIMS HYDERABAD2 : Dell Computers (A): Field Service for
Corporate Clients603067-PDF-ENGhttps://hbsp.harvard.edu/tu/9bef4ea7
18:27:19 From NMIMS HYDERABAD2 : California Closets: Organizing the Customer
Experience419004-PDF-ENGhttps://hbsp.harvard.edu/tu/c3da02e3California Closets -
Bill Barton, Video7266-AVO-ENGhttps://hbsp.harvard.edu/tu/e4512b76Fred Reichheld:
Creator of Net Promoter Score, Video7267-AVO-ENG
https://hbsp.harvard.edu/tu/6fce40acCisco Systems Architecture: ERP and Web-enabled
IT301099-PDF-ENGhttps://hbsp.harvard.edu/tu/d5426443Cisco Systems Architecture: ERP
and Web-enabled IT, SpreadsheetXLS139-XLS-ENGhttps://hbsp.harvard.edu/tu/15bb3b2a
18:27:46 From NMIMS HYDERABAD2 : Dell Computers (A): Field Service for
Corporate Clients603067-PDF-ENGhttps://hbsp.harvard.edu/tu/9bef4ea7Starbucks:
Delivering Customer Service504016-PDF-ENGhttps://hbsp.harvard.edu/tu/e9129db7
Christine Day, Senior Vice President of Administration, Starbucks Interviewed by
Prof. John Quelch6504-AVO-ENGhttps://hbsp.harvard.edu/tu/40547c59Starbucks:
Delivering Customer Service, SpreadsheetXLS209-XLS-ENG
https://hbsp.harvard.edu/tu/3b4182cdMarketing Analysis Toolkit: Customer Lifetime
Value Analysis511029-PDF-ENGhttps://hbsp.harvard.edu/tu/32a7b40aMarketing Analysis
Toolkit: Customer Lifetime Value Analysis, Spreadsheet Supplement511702-XLS-ENG
https://hbsp.harvard.edu/tu/507a7422California Closets: Organizing the Customer
Experience419004-PDF-ENGhttps://hbsp.harvard.edu/tu/c3da02e3California Closets -
Bill Barton, Video7266-AVO-ENGhttps://hbsp.harvard.edu/tu/e4512b76Fred Reichheld:
Creator of Net Promoter Score, Video7267-AVO-ENGhttps://hbsp.harvard.edu/tu/6fce4