[Year]

Ptcl | 15 march 2020

[DOCUMENT SUBTITLE]
WINDOWS USER

[COMPANY NAME] | [Company address]

Ptcl | 15 march 2020

Introduction

Pakistan Telecommunication Company Limited (PTCL) is the

largest integrated Information Communication Technology (ICT)
Company of Pakistan. It acts as the communication backbone for
the country with largest fiber cable network that spans from
Khyber to Karachi and submarine cables connecting Pakistan to
the world. With a humble start from a telephone and telegraph
department in 1947, it has evolved to offer latest digital and
telecommunication technologies today. With the largest fixed
line network of the country, PTCL offers products and services
like high speed Broadband internet, CharJi wireless internet to
over-the-top (OTT) applications like Smart Link App, Smart TV
App and Touch App, and world class digital content like Netflix
etc. PTCL’s enterprise grade platforms like Smart Cloud,
Managed Services and Satellite Services are meeting the
connectivity needs of organizations and enabling businesses to
operate more efficiently.

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Pakistan Telecommunication Company Limited

(PTCL)
Pakistan Telecommunication Company Limited (PTCL) is the
largest integrated Information Communication Technology (ICT)
Company of Pakistan. With a humble start from a telephone and
telegraph department in 1947, it has evolved to offer latest
digital and telecommunication technologies today.
Main Objective:
PTCL is proud of its more than 70 years heritage; connecting
people of Pakistan. PTCL has always played its part in
development of the country and is committed to building a
prosperous and digitally connected Pakistan. Its main objective
is to be the leading and most admired Telecom and ICT provider
in and for Pakistan. To treat everyone with respect, dignity and
responsibility. It is passionate about serving our customers.
Missions to accomplish:
Main aim is to be the partner of choice for our customers, to
develop our people and to deliver value to our shareholders
PTCL is all set to redefine the established boundaries of the
telecommunication market and is shifting the productivity
frontier to new heights. Today, for millions of people, they
provide instant access to new products. By setting free the spirit
of innovation, to enable higher living standards through our ICT
services. PTCL could be your first choice in the future.
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Code of conduct
PTCL is committed to acting in the company’s best interests. This
involves staying within permissible legal limits and taking all
possible measures to prevent any loss or damage to PTCL’s
interests and reputation. Actions and behaviors of employees
constitute the organizational culture. There Code of Conduct has
therefore been designed to promote ethics, honesty and
professionalism within the Company.
 PTCL Management and staff will abide by the ‘Code of Conduct’
in carrying out their duties so as to preserve public trust, ensure
sustainable growth and development and create value in the
Company.
 Every employee of PTCL, including contractors or consultants
who are our agents or working on our behalf or in our name,
processes or any business activity, will be required to act
consistently with the Code. Independent Vendors may also be
made aware of the Code.

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Positive Atmosphere
Human resource is one such prime asset which needs to be
nurtured and kept motivated and engaged to deliver at its best.
Therefore, efforts must be made to provide them an honest,
open and enabling environment where they feel safe and secure.
 PTCL is firmly against harassment by means of any action that
creates an intimidating, hostile or offensive environment.
 PTCL does not tolerate violence of any type in its premise.

Expected Behaviors
 The organization neither engage in harassment of any type,
nor conduct ourselves in a way that could be construed as
such.
 They treat everyone including our team members,
customers, business partners and other stakeholders—with
dignity & respect as they are entitled to a safe & respectful
environment.
 They stay polite and respectful at all times even if we
disagree with a team member or other persons at work.
 Do not possess or bring weapons of any type to our
workplace.
 We resolve our differences in a calm manner without
resorting to bullying, threatening, intimidating another
person or their property through either verbal behavior or
non-verbal behavior.
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Diversity in workplace
Ptcl has equal opportunity can be defined as giving a fair chance
of success and growth to everyone regardless of any personal or
professional affiliations. A workplace with equal opportunities
for all creates the perfect recipe for an organization to achieve
its objectives. PTCL is an equal opportunity employer and treats
everyone with dignity & respect and is firmly against
discrimination of all forms including disparaging remarks based
on gender, age, experience, expertise, education.
Expected behavior
 Ptcl provide equal opportunity to all current and
prospective employees in induction process, promotions,
talent development and rewards without any regard to
race, gender, age or physical ability.
 They respect all inherent differences and recognize that
having diverse views / experiences in the workplace
facilitate in the development of PTCL.
Provides work in a clean environment and would work hard
and co-operate in keeping our work place healthy and free
from pollutants. Ensures compliance with environmental,
health, and safety regulations and report any environmental
or health related issues to the management immediately.
Workplaces are Non-Smoking Zone. They do not allowing
smoking in corridors, rooms, canteen / cafeteria, toilets or the
recreation rooms.
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Politics free workplace

PTCL acknowledges and respects the legal right of its
employees to support and have political affiliations in their
own private capacity. However, PTCL is a strictly apolitical
organization and does not engage in political activities,
support political parties or have any political affiliations.
Expected behavior
 Do not use and authorize usage of PTCL’s resources to
support personal ventures and political activities.
 Do not become a part of political campaign and do not use
influence for any political party.
 We do not contest in any election of National, provincial or
local bodies.
 We do not try to get any benefit in the Company by using
political intervention.

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Ptcl whistle blowing policy

Pakistan Telecommunication Company Limited (PTCL)

committed to the highest possible standards of openness,
probity and accountability. In line with that commitment PTCL
expects employees and others that it deals with, who have
serious concerns about any aspect of PTCL’s work to come
forward and voice those concerns.
Specific examples of circumstances where a Whistle Blower can
raise concerns could include but shall not be limited to:
 Forgery of company documents and financial instruments.
 Theft or misappropriation of company’s funds and property.
 Conflicts of interest and abuse of office.
 Disclosure of business secrets and other confidential company
information obtained during the course of employment.
 Financial or Non-financial maladministration or malpractice or
fraud that has been/is likely to be committed.
 Misuse of PTCL property.
 Misuse of authority.
 Unethical behavior.
 Misuse of systems or sharing of passwords.
PTCL will make every effort to keep confidential the identity of
the individual raising a concern. The identity of the individual
raising the concern or making the report will not be revealed.
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Ptcl RAZARAAK Program

PTCL Razakaar - an employee CSR volunteer force has been

formed to participate in philanthropic initiatives on behalf of
the company. On August 24th 2017 Pakistan
Telecommunication Company Limited conducted a mega CSR
activity involving its PTCL Razakaar for spreading smiles on the
faces of hundreds of orphans across Pakistan.

PTCL employees all across the country were invited to donate

hand-packed gift boxes for little boys and girls in need. And
was able to collect around 1000 boxes over the two-week
campaign. The boxes were duly sorted and distributed
simultaneously across orphanages in Lahore, Gujranwala,
Faisalabad, Multan, Peshawar, DI Khan, Karachi, Hyderabad,
Sukkur and Quetta by our team of PTCL Razakaars.

The Headquarters team collaborated with the SOS Children’s

Village in Islamabad and hosted an evening of fun and games
for the little ones. Boxes of Happiness were distributed and
our Razakaars treated the children with jumping castles,
snacks, face painting and a magic show among other things.

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Organizational Structure

Organizational Structure describes the organization's formal

framework or system of communication and authority. In
other words, the organization structure sets forth each
principal, management position and helps to define authority,
responsibility and accountability.
The main purpose of PTCL is allowing them is to efficiently
accomplish organizational goals and objectives. Designing an
appropriate structure means that managers must decide how
to coordinate work activities and efforts both vertically and
horizontally.
Organization structure of PTCL can be described as having
three components like any other organizations:
i. Complexity
2. Formalization
3. Centralization

Complexity
The term complexity refers to the amount of differentiation in
an organization. The more division of labor there is in an
organization, the more vertical levels in the hierarchy and
more geographically dispersed the organization's units, the
more difficult it is to coordinate people and their activities.
When we analysis the complexity of PTCL, there is big amount
about 70,000 employees.

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Organizational Hierarchy chart

President

SEVP

EVP GM/CE

DIRECTO
R MANAGER

ENGINE
ASSISTANCE ER

CABLE
JOINER

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Departmentalization
The departments suggested to ptcl, which can re-engineer the
structure of organization and increase the efficency of the
company.
 Marketing
 Sale and distribution
 Costumer care
 Billing
 Information system
 Finance and accounting
 Audit
 Material Management
 Engineering
 Human resources
 Information technoology
 Quality assurance
 Research and development

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Competitor analysis
WTL:
WorldCall Telecom Limited is a Pakistani telecommunication
and multimedia service provider which is a subsidiary of Omani
company Omantel. It is based in Lahore, Pakistan. WTL is seen
as one of PTCL's top competitors. WTL is in the
Telecommunication Services industry. Compared to PTCL, WTL
generates $380.4M less revenue.
Wateen:
Wateen Telecom is in Lahore, Pakistan, and was a sister
concern of Warid Telecom. The company was incorporated in
2005 and began its operations in 2007 with the deployment of
the largest fibre optic network in the countryWateen is PTCL's
2nd competitor. Wateen was founded in 2007. Wateen
competes in the Telecommunication Services industry. Wateen
has 18,275 fewer employees than PTCL.
Spectranet:
Spectra, is a Gurgaon headquartered internet service provider
which offers fiber optic broadband services to residential,
business, and enterprise. Spectranet is PTCL's 3rd rival.
Spectranet is headquartered in Alausa Ikeja, Lagos, and was
founded in 2009. Like PTCL, Spectranet also competes in the
Telecommunication Services industry. Spectranet generates 13%
the revenue of PTCL.

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