SPG Mobile Check-In & Check-Out | At A Glance

DAY PRIOR TO ARRIVAL

At 3pm hotel time member receives a check-in
notification. Key stay details are submitted if DAY OF DEPARTURE
the member participates:
Requested Arrival and Departure Times
At 8am member receives a check-out
Elite Welcome Gift information*
notification and submits their request
Make a Green Choice (MAGC) Participation*
when they have departed the room
Email Folio Information

Add LightSpeed SSC or Opera Specials code

X2 | Mobile Check-In Request
L3 | Confirmed Late Check-Out Request*
Mobile Check-In requests are received in Mobile Check-Out requests are
received in the Control Panel.
the Control Panel. Because it is not PMS Hotel completes the check-out
connected, hotel must enter key stay Process all Check-In Requests
details manually and assign a room in the and Late Check-Out Requests process in the PMS:
Property Management System (PMS) in the Control Panel Follow through on MAGC
Process eFolio

PMS

DAY OF ARRIVAL Add LightSpeed SSC or Opera Specials code

X3 | Mobile Check-Out Request

When the room is ready, hotel

PMS pre-keys reservation in PMS
and prepares key packet
Deliver a differentiated experience
when the member arrives:
Recognize use of Mobile Check-In
In the Control Panel send Thank member for continued loyalty Process all Check-Out
notification to the member Confirm preferences and other requests Requests in the Control Panel
that the room is ready Provide prepared keys and key packet
Swipe credit card only where needed

*Where applicable
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Control Panel | Overview

The Control Panel is a web-based tool used to manage Mobile Check-In and Check-Out requests. It is completely separate from your PMS. To access the Control
Panel, you will need to reach out to your manager to receive the Control Panel URL. After you log in with your Marriott EID and password, this is how the Mobile
Check-In requests are displayed.

8
1
5
4 6
2

3 7

1 Check-In and Check-Out tabs:
Requests are separated into 2 listings;
new requests are in red. All requests
must be processed
2 After making PMS updates, select the
reservation(s) to take action through
one of the buttons above the listings.
These include:
Check-in tab - Process Check-in,
Send Notification (of room readiness),
Process Late Check-Out
Check-Out tab - Process Check-Out
3 Make a Green Choice: 7 Green check indicates the request
Identifies if the member chooses to has been processed
participate (where applicable)
8 For Control Panel Administrator only
4 Member Level:
Identified by the letter. PTS indicates
elite member welcome gift of bonus Starpoints
5 Filter and search tools
6 Arrival and departure times requested
by the member

If you have any questions, please reach out to your manager. For technical support email support.mobileguestservices@marriott.com

Confidential & Proprietary | Marriott International