1- Fax & E-mail ae the most important methods of enquiries letters (T)

2- Catalogue is a book containing all items in pictures and details (T)

3- Net price includes additional costs such as C.I.F and V.A.T (F)

4- Order form is an official form has a date an Ref. number (T)

5- One of the reasons of refusing an order is goods in stock (F)