11-MP-EQ Factor

MINERAL PROCESSING COURSE
EQ Factor
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EQ Factor
> EQ stands for emotional intelligence

― The ability to identify your emotion
― The ability to manage your feeling
― Persistence
― Optimism despite setbacks
― Empathy
― Social skills, etc
> EQ is a measure of enthusiasm

> EQ predicts a person’s achievement
> IQ (Intelligence Quotient) is not the same as EQ
> IQ is part of EQ
EQ Factor
“IQ gets you hired, but EQ gets you promoted” (TIME)
EQ Factor Summary
> Attitude
> Motivation
> Goals
> Leadership
> Time Management
> Decision Making and Problem

The Longest Journey
Begins With The First Step
Solving
> Communication Skills
Motivation
> Understanding Motivation
> Basic Needs
> The Exchange System
> Fear Motivation
> Incentive Motivation
> Attitude Motivation
Nelson Who?
Understanding Motivation
> Desire to succeed
> Progression
> Reaching toward predetermined goals
“If you want something you have never had,
you must be willing to do something you
have never done”
Basic Needs
> Physical needs (or biological requirements)
> Safety or security needs
> Social or love needs
> Ego or esteem needs
> Self-actualisation or self-fulfilment needs
> Be happy what doing and getting paid for it
The Exchange System
> The Exchange System consists of:
― Need
― Action
― Reward
> E.g.
― Need: food
― Action: doing work, exchanging labor for money
― Reward: buying food, exchanging money for food
Fear Motivation
> Motivation impelled by fear of some consequence
> Fear motivates us to exhibit desired conduct
“We exchange obedience for a freedom

from punishment, or loss of privileges “
Incentive Motivation
> Incentive motivation is the opposite of fear motivation
> Motivated by $ by satisfaction, goals
> Incentive motivation:
― Withstands fear
― Promises rewards
Attitude Motivation
> Responsibility acceptance

> Creativity development
> Helping hand
“You can have everything in life you want,

if you will just help enough other people
get what they want”
"If you can imagine it, you can achieve it

If you can dream it, you can become it." -
WILLIAM ARTHUR WARD
Attitude
> “Attitude is everything”-
Attitudes and Habits
> Altering Present Attitudes
― Fear
― Indecision Beware of argument
― Lack of Information
Attitude And Habits
> Attitude determines success
> 95% of every day actions are done from
habit
> Good habits:
― are not limited
― encompass attitudes
― dominate patterns of thought Success Doesn’t Come To You
― dominate actions
Altering Present Attitudes
> Recognise positive habits as a specific

satisfaction
> Know what specific satisfaction a

particular habit gives you
> Substitute a more effective habit for the

undesirable one
Used to hiding
Fear
> Resistance to change due to fear
― Fear of failure- stops people trying
― Fear of un-acceptance
Indecision
> Resistance to change due to indecision- “change is inevitable”
― Lack of self-esteem and self-confidence
― Lack of knowledge
― Fear
Lack Of Information
> Resistance to change due to lack of information
― No ideas
― No goals
― No purpose or objectives in life
> Only with planned goals and objectives changes in
attitudes are achieved
> “Who Moved My Cheese”- interesting read
Leadership
> Every Day Leadership
> Leadership Rewards
> An Internal Quality

Are you a born leader?
> Leadership Preparation
― Untapped Potential
― Self-Image
The Leader Always Sets The Trail For Others To Follow
Every Day Leadership
> Personal leadership:
> Be a Mentor
― Self-confidence
― Ability to crystallise your
thinking
― Accomplishment of goals
Leadership Rewards
> Success
> Recognition
> Promotion
> Personal Satisfaction
> Increased $
Motivational Achievement
An Internal Quality
> Inner qualities:
― Talent
― Good will
― Ability to help
― Sensibility
― Compatibility etc. What is your talent?
> Internal qualities have no predictable structure therefore they

are hard to define
Preparation For Leadership
> Untapped Potential is:
― To crave satisfaction
― To find purpose and meaning to life
― To work towards goals and ideals
"A man's reach should exceed his grasp, else what's a heaven for?“
– ROBERT BROWNING
Preparation For Leadership
> Self-Image
― A quality which plays a
vital role in successful
achievement of goals
― Is not the same as

conceit or an over-
inflated ego
Mentally drained
― Positive mental picture
― Apprenticeship
Goals
> Goals Selection

― Long-Range and Short-Range
Goals
― Tangible Goals
― Intangible Goals
Discard childhood fantasy

> Goals Commitment
> Value of Written Goals
> Obstacles to Goals Achievement
> How to Overcome Obstacles

Face the reality
Goals Selection
> Long-Range and Short-Range Goals depends:
― On the nature of the goal
― On the past experience
― Confidence
― Ability
Goals Commitment
> Persistence
> Motivation
> Determination
> Planning
> Overcoming issues Be ready for promotion
“In order to succeed, you must know what

you are doing, like what you are doing and
believe in what you are doing”
Value Of Written Goals
> Writing crystallises thought, and thought motivates action
> Written goals serve as a reference and reminder of your

objectives
> A written plan conserves time and energy
> Reducing your goals to writing assures their compatibility
Obstacles To Goal Achievement
> Planning
> Assistance
> Sophisticated thinking
> Goal determination
How To Overcome Obstacles
> Knowledge of goals
> Issues concerned with the goals
> Reasons stopping you from achieving goals
> Alternative solution
> Plan of action
Time Management
> Types of Time Problems
― Organising
― Managing Respect time
― Controlling
You can make time
Be Organised
> Create “ to do” list
> Make “plan of action” list
> Keep files Some tasks are frustrating
“If you do the things you need to do when you

need to do them, then someday you can do the
things you want to do when you want to do them”
Managing
> Set time frames for the particular job
― with experience extend or reduce the time frame
> Get things done through people
Some tasks we like
Decision Making And Problem Solving
> Decisions and the Decision Making
> How to make Decisions

― Preparation for decision making
― Data gathering
― Implementation
― Follow-up
Identify the problem
> The Problem-Solving Process

― Awareness
― Objectivity
― Time Consciousness
― Challenge
― Visualisation
― Inquisitiveness
― Creativity
Official opinion isn’t fact
― Ingenuity
― Critical Analysis
Decisions And The Decision Making
> Most decisions are small ones
> All decisions involve a choice
> Sound decisions are more

related to common sense
than to intellect Listen to the pro’s
> The best decision makers

have a strong self-structure
How To Make Decisions
> Accept only the decisions that are

rightfully yours
> Data gathering

― Balance the pros and cons of
every question
One solution affects others
> Implementation of data into decision

making
> Good decision making requires

tracking and follow-up
Use logical order of priority
The Problem-solving Process
> Be aware of existing problems
> Recognise the problem

― Visualise the goals you want to reach by
solving the problem
― Brainstorm the problem
― Rule out any alternatives Sometimes little problems come first
Cut problem to size Put solution to test Work on one can solve another
Communication And Listening
> The Importance of Communication
> Empathy in Communication
> The Art of Listening
― Listen for ideas Keep open mind
― Be Selfish
― Avoid Defensiveness
― Practice Listening
We hear what we want
― Listen to Remember
The Importance Of Communication
> Communication is the key to success
> Without professional communication,

there is no:
― Leadership
Conflict is unavoidable
― Expression of ideas
― Productivity, etc.
Confinement cuts contribution
The Art Of Listening
> Empathy helps develop better communication
> Listen for ideas
> Listen to gain valuable information
> Be selfish in your listening and gain every possible point
> Practice withholding judgement when listening
Summary
Attendee Outcomes
What did you get out of this course?

Please share your thoughts in an informal discussion
There is a feed back form in the pocket of your file – we would

appreciate it if you could take a couple of minutes to fill it in!
THANK YOU
www.mets.net.au

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MINERAL PROCESSING COURSE

Click to edit Master subtitle style

> EQ stands for emotional intelligence

> EQ is a measure of enthusiasm

“IQ gets you hired, but EQ gets you promoted” (TIME)

> Time Management

> Decision Making and Problem

> Communication Skills

> Understanding Motivation

> Basic Needs

> The Exchange System

> Fear Motivation

> Incentive Motivation

> Attitude Motivation

> Desire to succeed

> Reaching toward predetermined goals

“If you want something you have never had,

you must be willing to do something you

have never done”

> Physical needs (or biological requirements)

> Safety or security needs

> Social or love needs

> Ego or esteem needs

> Self-actualisation or self-fulfilment needs

> Be happy what doing and getting paid for it

> The Exchange System consists of:

― Action: doing work, exchanging labor for money

― Reward: buying food, exchanging money for food

> Motivation impelled by fear of some consequence

> Fear motivates us to exhibit desired conduct

“We exchange obedience for a freedom

> Incentive motivation is the opposite of fear motivation

> Motivated by $ by satisfaction, goals

> Incentive motivation:

> Responsibility acceptance

“You can have everything in life you want,

"If you can imagine it, you can achieve it

> “Attitude is everything”-

Attitudes and Habits

> Altering Present Attitudes

― Indecision Beware of argument

> Attitude determines success

> 95% of every day actions are done from

> Good habits:

― are not limited

― dominate patterns of thought Success Doesn’t Come To You

> Recognise positive habits as a specific

> Know what specific satisfaction a

> Substitute a more effective habit for the

> Resistance to change due to fear

― Fear of failure- stops people trying

> Resistance to change due to indecision- “change is inevitable”

― Lack of self-esteem and self-confidence

> Resistance to change due to lack of information

― No purpose or objectives in life

> Only with planned goals and objectives changes in

attitudes are achieved

> “Who Moved My Cheese”- interesting read

> Every Day Leadership

> Leadership Rewards

> An Internal Quality

The Leader Always Sets The Trail For Others To Follow

> Personal leadership:

― Ability to crystallise your