L2l

Logistics services

Logisticsuseslots of acronyms.Howmanydo you know?Testyourself by writing theseonesout.

r FCL
z 3PL
3 HGV

4DC
5 LCL
6 EDI

7 VAS
8 RFID

9 lS0
ro GPS

ilatch the words(r-8) with theirdefinitions (a-h) betow.

1 transshipment n
z break-bulk T
3 cross-docking T
4 orderpicking u
5 reversetogistics T
6 tracking
andtracing I
7 warehousing l
8 collection n
a directflow of goodsfromreceiptat warehouse to shipping,bypassing
storage
b collectingand handlingof usedor damagedgoodsor of reusable transitequipment
c loadinggoodsfromonemeansof carriage ontoanother
d setectingandassembling itemsfromstockfor shipments
e packinggoodsin small,separable units
f pickingup goodsat a namedplace
g receivingandstoringgoods
h locatingitemsin transit
 UNIT2 Logistics
services| 13

2 r anduseyourdictionary(if necessary)
Lookat thesewordsfromexercise to complete
thetabte.

Verb Noun
7 receive
2 equipment
3 carry
4 assembly
5 location
AUDIO
tr\ Listento threelogisticsproviders
presenting
theirservices.
Complete
thetabte.
t:r 3

specializesin transportmodeused

Providerr (GFTGtobalCarrier)

z (HomeTexInternational)
Provider

Provider3 (CargoExpress)

4 Listento the recordingagalnand completethe sentences.

. fleetof vehicles. air carriersr transportcompanies

providerr 5[ippin$,lines;
o documentation

r Weareoneof the wortd'sleading with a freightvolumeof 6oo,ooo

peryear.
containers
zWecanofferourcuStomerscompetitiverateSwithattmajor-.
3 Witha modern we canensurefast,safedeliveryof yourconsignments.
 :.
4 includeorderpicking,packing,
0ur services distribution,
and handling
of alltransport

5 CargoExpress
is Asia'sleading of air freightservices.
6 Wework ctoselvwith aroundthe worldfor the fastestdelivervavailabte.

8 5 Complete
thesentences
with wordsfromthe box.
5

happy o provide. range . specialize. major . ensureo customized

r Asa non-vessel
operating commoncarrier,we canofferour customers
competitive
rateswith all maiorshippinglines.
zWe in solutions toads(FCL)
for full container and lessthancontainer
loads(LCL).
consolidated
3 As a specialist
in hometextites,we canofferourclients servicesto meet
theirneeds.
4 Ourteamwi[[be to assistyou in all mattersregardingyour order.
5 Wecan youwithtailor-made solutions for yourairtransportrequirements.
6 We ctoselyco-operate
with air carriersaroundthe worldand canofferour customers a wide
of flexibleand cost-effective
services.

l{ow listen and check your answets.

youRcompAly'sloosrrg: sERvtc_Es
sELuNG ro rHEcusromER _

Whendescribinga company's services or portfolio,we oftenusethe fottowingexpressions:

Wecan offer you a wide range of ... I
Wecan provide (you with) customized/tailor-made logisticssolutionsfor ...
Wespecializein ...
As a specialistfor/in ... we can ...
With our many years of experience...
Wehave experienceand expertisein providing ...
Ourteam will be happyto handle/assist you ... i
With our dedicatedteom of logisticsexpertswe can ...

O the list withyourowncompany's

Complete Thenpresentit to yourpartnerusing
services.
phrasesfrom this unit.

1 rangeof products or services

z in
specialist
3 experience
4 extraservicesfor customers

7 Presentthecompany's to yourpartner.llse phrasesfromthis unit.

seryiceg

Parln€r A F;te 02, p.7x

Partner B Fite to, p.72
 UNiT2 servicesl r s
Logistics

I Readthe foilowing text from a logistics companymagazineabout newtrends in third-party

logistics.Thenlabel the paragraphswith the correctheadingsfrom the list.

. Changing
Today'sroleof major,providers logisticsrequirements
for manufacturers
r 3PLin the past . Newchattenges
for 3PL . Change
in logistics
conceprs

Recent
trendsin 3P[

Untila fewyearsago,companies used

to outsourceonlypartsof theirlogistics
operationsto providersspecializing
in services
suchas distributionor
warehousing. A singlecompany sometimes
hadseveraIthird-party[ogisticsproviders
(rPLs).

Theglobatization of tradeandincreasing logisticssolutions.Apartfromthat,

demandfor services, however,hasled to
a drasticshiftin logisticsconceptsand
management withan impacton both
producers and logisticsproviders.
As far as manufacturers
areconcerned.
logisticsmanagement hasbecome a lot
morecomplex.By now,manyof themhave
learnedthat outsourcingsinglesegments
to differentprovidershasnot reallymade
theirlogisticsoperationsmoreefficient.
Thatis why theyare lookingfor providers
who canprovidea higherlevelof service
andmorecomprehensive supplychain
solutions.
For3PLsall overthe world,requirements
keepgettingmoredemanding with
customersaskingfor a widerrangeof
logisticsproviderstodayarefacingan
increasingtytoughand highlycompetitive
market.In recentyears,growingpressure
on priceshasled to a decrease in profit
margins. In orderto compensate for
this,many third-party
logisticsproviders
now offervalue-added services for their
Due
customers. to fiercecompetition in the
3PLmarket,however,expertspredictthat
onlythe big internationalplayerswitt be
ableto work profitablyin the future.
Thebig gtobatplayers, alsocaltedsuper-
3PLs,can provide theircustomers with
comprehensive supplychainor end-to-end
solutions.
Theseservices usuallyinclude
forwarding,transportation,consolidation,
customs brokerage, warehousing, and
as wellas a rangeof value-
distribution,
addedservices.
16 | UNIT2 Logisticsservices

9 l{owsaywhich of thesestatementsare true E or fabeE.

r In the past,companies
usedto outsource
onlysegments
of theirlogistics
operations. n
z Manufacturers to 3PLprovidersis not efficient.
foundout that outsourcing n
3 In the pastfewyearsmany3PLprovidershaveincreased
theirprofitmargins. n
4 todayaredemanding
Customers morecomplex
logistics
solutions. n
5 providecomprehensive
Super-3PLs solutions problems.
to logistics n
1O matctrthewords(r-6) fromthetextwith thecorrectdetinition(a-f).

r outsourcing n
z comprehensive T
3 consolidation I
4 requirements n
5 demand n
6 competition n
a including a widerangeof services
b detailsof whatis expected and needed
c contracting functions providers
out to third-party
d the needfor particular goodsor services
e companies tryingto se[[thesameor similarproductsto customers
f the grouping of smallshipments intoonecontainer

11 Lookatthethreewebsiteadvertisementsforvalue-addedservices.Thencomptetethetable.

en 6
a .&f
MaxwellExpressLogistics
Warehousingisjustoneof theintegrated
logistics we provide.
services Herearesome
value-added
serviceswe canoffer:
Pickand pack Returnsprocessing
Literature
fulfilment Creditprocessing ...and muchmore!

*9-"9-9***
@' & t

SichuanInternationalLogistics
Ourlogisticsteamat SichuanInternational
Logistics
hasthe experienceand expertise
to
provideour customers with value-added
services
that complementtheirbasicwarehouse
ooerations.
Ourservices include:
Kitting Packagingservices
Import/exportcargocustomsclearance Exportpackingand crating
 UNIT2 Logisticsservices| 17

*qe9*__"-.
*-.-__ O!

<e' A; 6t
- r Lr
- JI
GLXWorldwide Logistics rt
t'I
We providevalue-added serviceswhichcomplement and enhanceall kindsof logistics t$
operations.Ourservicesgo far beyondthe basicdistributionand warehousing services Fg
usuallyoffered.GLXvalue-added logisticsservicesinclude:
Potybaggingandshrink-wrapping Bundling/unbundling
IF
r4 !

Recycling Labelting
:i
O-i

payment : documentationr product packing/ otherservices

: assembly packaging
Maxwe[]Express
Logistics
Sichuan
International
Logistics
GLXWortdwide
Logistics

A UOIO

tr\
'rty 12 tisten to two short presertationsahout online logistics services.Thensay which of the
6
statementsare tru€ M or fatseE.

ExpressLogisticsOnlineShipping
r ...helpsyou book pick-upsand trackshipments. u
2 ...you canlog on by selecting
yourcountry. n
3 ...you cancheckshipmentrecordsfor up to 6o days. l
IntercargoE-Shipping
4 ...allowsyou to makepriceenquiries. I
5 ...you cancancelorders. T
6 ...you candownloadpdf documents. I
EXPtAtNiltG Ot{L|l{E SERVICES

Whendescribing onlinefunctionsor tools,you canusethe following

phrasesand expressions:
Theprice requesttool allowsyou to obtain pricesfor shipments.
E-Shipp i ng helps you prep are/print/track/select... onIine.
To ... , (jus] sign up/registerfor/og on to ...
Forprice requests,pleaseuse ...
To accessshipmentdetails,click ...
18 I UNIT2 Logistics
services

lJ {r-6) with theendings(a-0 to makesentences

of thesentences
trtatctrthe beginnings fromthe
recording.

r WithQuickOnlineShipping you canfind

t:
z Thisonlinetoola[towsyou
3 To useQOS,simplylog on
4 Afterregistering you canmake
with E-Shipping, l

5 Youcanalso
6 Witha mouseclickvou canalso tl
i!

a to planshipments, and deliveries.

bookcollections
b pricerequests,schedule transport, shipmentinformation.
andobtainreal-time
c trackpick-upsanddeliveries.
d downloadcommercial documents in pdf format.
e yourtownor regionfromthe drop-down
by selecting menuon the left.
f to suityourshippingneeds.
the rightservice

1/1 fnree peopledescribehow lT has changedtheir iobs.Comptetetheir statements$tith wordsfrom

the box.

r tag
RFID . enter o track o mobilephone. device . digitat . GPS-based

r Customer
Tracking withSMS-Fast
is a lot easier
shipments NowI canusemy
Track.
to find out wheremy shipmentis. I just haveto my air waybittnumber
on my mobileand wait a few seconds.ThenI get a replywith the detailsof my consignment's
currentstatus.lt's sucha greatidea!

z Truckdriver
Allourtrucksareequipped
witha : trucksupportsystem
now.Forme
that'sa greathelpas I canalwaysusemapsthat showme exactlywhereI am and whereI have
to go. Obviously,
it's alsousefulfor the company.Theycan . my vehicle
at anytime,seethe routel'm takingand whereI makestops. Andwhat'sveryhandyfor me
- the systemalsocomeswith a 5cameraso I cantake photosif there'sa
problemwhilel'm on the road.

Managerat a trailerstorageyard
I workat a traileryardwheretrailers
fitledwithpackaged goodsarekeptuntiltheygo outto
thecustomers. Thesiteis verylargeandwe have fourdifferent Untit
areasfortrailerstorage.
the new 6tag systemwas introduced, it couldeasilytakea coupleof
hoursto find the trailerwe wanted.Nowit's a matterof minutesto locatethe vehiclewe're
lookingfor.Atl we haveto do now is put the z on a trailerand usea
mobi[e I to identifiTit. lt reattysavesus a lot of time.
 UNIT2 services| 19
Logistics

A ne w t r o c k i n g d e v i c e fo r US p o sto l se r vice s
An Americoncomponybosed
in Colifornlo hos recently
d c,,o l 6 n p6l n t.nekinn eJgyi6- ^

wh ch mcy l'e'p post o{ficesto

improve their services. lt con
be used to find out more obout
hold-upsond deioys in postol
operolions.

The smoll trcckei, cclled the

lette r In ar - ' . e. ' he Clobc l

Positioning Sysiem (GPS) 1o

store informotion obout on
rtem'spos it ionin t r ons it Sim
. ilor
deviceshovebeenusedin Iheposito trocl.expensive
cons-rrer
goodslikecors b-t uniilnownone
of thesesystems
wos smollenoughto trovelin on envelope.

Now fhot'sollchonged.
Aswellosfittingintoo USstcndord-size business
letter,
theGPSLetter
Logger
olsomeetsotherposto'equiremenis: ir is bendobleor d oble lo w;t^stondroughhondlingThisis
porticulorly
importonl
os theenvelopes
orethrowninlosocks,thentronsporled
by vonfo outomotic
sortinglocotions
wheretheyrunthrough
highspeedshuffling
systems.

Thetrockeritsef doesnottronsmit ltsposition

duringtronsit,
butstores
lheiourney
1ogon o memory
cordwh;c[ conbe reodbv o loptopcompLter. TheGPSdevce otfe'sseverol
p'ogrommingopl o^s
rongingfromchecking
ilsposition
everyfewminutestochecking
onlywhenon themove.

Logger
TheLeffer doesnothelp,however,
if fheenvelope
ccrryingil doesnolorriveoi itsdestinotion
withinobouisevendovs,os thebottervrunsflotofterobouto week.

t#F't€==:.+.xw[Nfl *<.=<-44€$F.*.+=#y$ft !wN\w@#ez@2,:::.-..:.---.

@
1 Haveyou everexperienceddelaysin postalserviceswhensendingor receiving
letters?
2 Doyou thinkthisdeviceshouldbe usedin yourhomecountry's postal
service?
3 Doyou know any other devices
usefuletectronic in logistics
andtransport?